Pub Date : 2023-01-01DOI: 10.1504/ijstm.2023.10060428
Ho Huy Tuu, Nguyen Huu Khoi
{"title":"The role of values in explaining satisfaction in the mobile commerce context: the moderating role of consumer participation","authors":"Ho Huy Tuu, Nguyen Huu Khoi","doi":"10.1504/ijstm.2023.10060428","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10060428","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135705513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijstm.2023.10060423
Lazim Abdullah
{"title":"Application of fuzzy data envelopment analysis to measure relative efficiency of Islamic banks: evidence from Malaysia","authors":"Lazim Abdullah","doi":"10.1504/ijstm.2023.10060423","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10060423","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135705525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The effect of leadership and organisational culture on organisational innovation","authors":"Zahra Ahmadi, Ruzlin Akter, Shashiprabha Rathnayaka","doi":"10.1504/ijstm.2023.10060426","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10060426","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135709599","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Greener Green is better the importance of sustainability in garden centre purchasing. An empirical study focusing on the purchase of plants and flowers based on a customer survey at garden centres in South Germany","authors":"Karen Fendrich, Dominik Boeck, Wanja Wellbrock, Erika Ilse Mueller, Daniela Ludin","doi":"10.1504/ijstm.2023.10059909","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10059909","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135010285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijstm.2023.10060424
Anupam Singh, Seema Singh, Raghava R. Gundala
{"title":"An empirical examination of the link between CSR and consumer purchase behaviour","authors":"Anupam Singh, Seema Singh, Raghava R. Gundala","doi":"10.1504/ijstm.2023.10060424","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10060424","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"128 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135705087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1504/ijstm.2023.10060425
Faizan Alam, Meng Tao, Peng Zhuoqun
{"title":"Halal food purchase intention: the mediating role of trust in the Chinese consumer market","authors":"Faizan Alam, Meng Tao, Peng Zhuoqun","doi":"10.1504/ijstm.2023.10060425","DOIUrl":"https://doi.org/10.1504/ijstm.2023.10060425","url":null,"abstract":"","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135706374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-01DOI: 10.1504/IJSTM.2021.10035934
Jong Seok Kim
This study examines the relationship between customer knowledge degree and integrative activity of customer knowledge in a new custom product development process by using an exploratory and qualitative single case study of a knowledge-intensive business service (KIBS) firm. In spite of the importance of customer knowledge integrative activities to a KIBS firm and the traditional significance of customer knowledge in the field of marketing, there is an unexplored question of to what extent a KIBS firm needs to have customer knowledge integrative activities. This study empirically identifies that a KIBS firm requires much effort and time for customer knowledge integrative activity to develop a new custom product, while there were different properties and contents of customer knowledge integrative activity at each stage of a new custom product development process. It also identifies that the degree of customer knowledge integrative activity depends on the degree of complexity of a customer product, while the degree of prior customer knowledge in a KIBS firm can reverse influence the degree of customer knowledge integrative activity. Finally, this study further explores two factors which can influence customer knowledge integrative activity: the range of customers and product characteristics.
{"title":"To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities The case of DigiCAP","authors":"Jong Seok Kim","doi":"10.1504/IJSTM.2021.10035934","DOIUrl":"https://doi.org/10.1504/IJSTM.2021.10035934","url":null,"abstract":"This study examines the relationship between customer knowledge degree and integrative activity of customer knowledge in a new custom product development process by using an exploratory and qualitative single case study of a knowledge-intensive business service (KIBS) firm. In spite of the importance of customer knowledge integrative activities to a KIBS firm and the traditional significance of customer knowledge in the field of marketing, there is an unexplored question of to what extent a KIBS firm needs to have customer knowledge integrative activities. This study empirically identifies that a KIBS firm requires much effort and time for customer knowledge integrative activity to develop a new custom product, while there were different properties and contents of customer knowledge integrative activity at each stage of a new custom product development process. It also identifies that the degree of customer knowledge integrative activity depends on the degree of complexity of a customer product, while the degree of prior customer knowledge in a KIBS firm can reverse influence the degree of customer knowledge integrative activity. Finally, this study further explores two factors which can influence customer knowledge integrative activity: the range of customers and product characteristics.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"1 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47083017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-04-08DOI: 10.1504/ijstm.2020.10028333
Jingwen Chen, Yan Ma
More transactions of the commodities are in digital as the development of the internet conditions. However, non-face-to-face transactions may lead to one main problem, which is the possibility that commodities fail to meet consumers' expectations and the inevitable occurrence of return problems. Hence, improving the return service experience of customers and building their trust have become the focus of business considerations. The author studied 1,002 after-sales review samples based on the research model on the influencing factors of online consumers' return service satisfaction. By compiling and labelling the sample data, the author quantified consumers' emotion through emotion analysis and multiple linear regressions. This study provides basis for businesses to improve the quality of return service by validating and explaining the research model.
{"title":"What constitutes excellent user experience in online consumers' return services","authors":"Jingwen Chen, Yan Ma","doi":"10.1504/ijstm.2020.10028333","DOIUrl":"https://doi.org/10.1504/ijstm.2020.10028333","url":null,"abstract":"More transactions of the commodities are in digital as the development of the internet conditions. However, non-face-to-face transactions may lead to one main problem, which is the possibility that commodities fail to meet consumers' expectations and the inevitable occurrence of return problems. Hence, improving the return service experience of customers and building their trust have become the focus of business considerations. The author studied 1,002 after-sales review samples based on the research model on the influencing factors of online consumers' return service satisfaction. By compiling and labelling the sample data, the author quantified consumers' emotion through emotion analysis and multiple linear regressions. This study provides basis for businesses to improve the quality of return service by validating and explaining the research model.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"26 1","pages":"291-304"},"PeriodicalIF":0.5,"publicationDate":"2020-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43977237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-05DOI: 10.1504/IJSTM.2018.10014963
B. M. Sopha, Aprilia Hestiani
This present research seeks to explore SCM practices by Indonesian SMEs and to empirically examine the impact of the SCM practices on firm financial performance. Empirical data was collected in 2013 through a survey using structured face-to-face interviews. Thirty-nine SMEs producing food, handicraft, clothing and leather in Yogyakarta, Indonesia, are taken as studied cases. Structural equation modelling was applied to test the causation relationship between the SCM practices and the financial performance. Findings generally confirm that the SMEs put high importance on operational efficiency particularly high on downstream but with less attention on the supplier side, which is consistent with previous studies. The findings also demonstrate the significant positive causal relationship between the SCM practices and the financial performance, implying that higher implementation levels of the SCM practices lead to better financial performance. Customer relationship management, supplier relationship, and information system, are found to be the three most practices which contribute significantly to the firm performance. Potential improvement areas and their associated strategies (e.g., horizontal collaboration and vertical partnership) are also discussed.
{"title":"A case study of Indonesian SMEs: an empirical evidence of SCM practices and their impact on firm performance","authors":"B. M. Sopha, Aprilia Hestiani","doi":"10.1504/IJSTM.2018.10014963","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10014963","url":null,"abstract":"This present research seeks to explore SCM practices by Indonesian SMEs and to empirically examine the impact of the SCM practices on firm financial performance. Empirical data was collected in 2013 through a survey using structured face-to-face interviews. Thirty-nine SMEs producing food, handicraft, clothing and leather in Yogyakarta, Indonesia, are taken as studied cases. Structural equation modelling was applied to test the causation relationship between the SCM practices and the financial performance. Findings generally confirm that the SMEs put high importance on operational efficiency particularly high on downstream but with less attention on the supplier side, which is consistent with previous studies. The findings also demonstrate the significant positive causal relationship between the SCM practices and the financial performance, implying that higher implementation levels of the SCM practices lead to better financial performance. Customer relationship management, supplier relationship, and information system, are found to be the three most practices which contribute significantly to the firm performance. Potential improvement areas and their associated strategies (e.g., horizontal collaboration and vertical partnership) are also discussed.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"24 1","pages":"394"},"PeriodicalIF":0.5,"publicationDate":"2018-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48765864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-09-05DOI: 10.1504/IJSTM.2018.10014971
A. Susanty, H. Suliantoro, E. Siburian, Ahmad Syamil
This study aims to clarify the dominant factors (which can be defined as antecedent factors) influencing the structure choice in the supply chain governance of traders and middlemen of broiler chickens. This study has utilised closed-ended questionnaires with a five-point Likert scale distributed to several traders and middlemen of broiler chickens in the traditional town market in Semarang City of Central Java Province. One hundred and twenty-five copies of the questionnaire were administered to the traders of broiler chickens in these marketplaces: North Johar, Central Johar, South Johar, Bulu, Karangayu, Peterongan, and Jatingaleh. Additional information was collected through follow-up telephone interviews and archive records. Data acquired from the questionnaire were processed using structural equation modelling (SEM). The findings indicate that the transaction cost economy and the collaborative advantage have a significant positive effect on the level of integration; in this case, the effect of the transaction cost economics is stronger than that of collaboration advantages. The findings also suggest that the transaction cost economics significantly depends on uncertain conditions between traders and the middlemen; whereas, the collaborative advantage significantly depends on uncertain conditions and collaboration capability.
{"title":"Governance structure choice in the supply chain of broiler chickens: an empirical study in Central Java, Indonesia","authors":"A. Susanty, H. Suliantoro, E. Siburian, Ahmad Syamil","doi":"10.1504/IJSTM.2018.10014971","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10014971","url":null,"abstract":"This study aims to clarify the dominant factors (which can be defined as antecedent factors) influencing the structure choice in the supply chain governance of traders and middlemen of broiler chickens. This study has utilised closed-ended questionnaires with a five-point Likert scale distributed to several traders and middlemen of broiler chickens in the traditional town market in Semarang City of Central Java Province. One hundred and twenty-five copies of the questionnaire were administered to the traders of broiler chickens in these marketplaces: North Johar, Central Johar, South Johar, Bulu, Karangayu, Peterongan, and Jatingaleh. Additional information was collected through follow-up telephone interviews and archive records. Data acquired from the questionnaire were processed using structural equation modelling (SEM). The findings indicate that the transaction cost economy and the collaborative advantage have a significant positive effect on the level of integration; in this case, the effect of the transaction cost economics is stronger than that of collaboration advantages. The findings also suggest that the transaction cost economics significantly depends on uncertain conditions between traders and the middlemen; whereas, the collaborative advantage significantly depends on uncertain conditions and collaboration capability.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"24 1","pages":"414"},"PeriodicalIF":0.5,"publicationDate":"2018-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48007982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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