Irfan Helmy, W. R. Adawiyah, Harini Abrilia Setyawati
Abstract Background and purpose: The hospitality industries need to create benevolent work environment and social activities that stimulate frontline service employees (FLEs) innovative behavior. Drawing on social capital theory, this study aims to examine the influence of workplace friendship on promoting FLEs’ innovative service behavior. This study also examines the mediating role of knowledge sharing process (knowledge collecting and knowledge donating) on the relationship between workplace friendship and FLEs’ innovative service behavior. Design/Methodology/Approach: For data collection, the convenience sampling method is applied to survey 163 frontline employees in 3- and 4-stars tourist hotels located in Yogyakarta, Indonesia. The present study performed structural equation modelling (PLS-SEM) software Smart-PLS v3.0 to test the hypotheses. Results: The result showed that workplace friendship has significant influence on FLEs’ innovative service behavior. Also, this study empirically found that workplace friendship influence FLEs’ innovative service behavior directly and indirectly trough knowledge collecting. Interestingly, knowledge donating has insignificant effect on FLEs innovative service behavior. Conclusion: We conclude that workplace friendship could create a favorable work environment that fostering FLEs innovative service behavior trough knowledge sharing process. Therefore, this research adds to the body of knowledge by pointing out the influence of workplace friendship and knowledge sharing process on FLEs innovative service behavior. This present study also provides the human resource practice regarding how to nurturing workplace friendship that stimulates FLEs innovative work behavior.
{"title":"Fostering Frontline Employees’ Innovative Service Behavior: The Role of Workplace Friendship and Knowledge Sharing Process","authors":"Irfan Helmy, W. R. Adawiyah, Harini Abrilia Setyawati","doi":"10.2478/orga-2020-0012","DOIUrl":"https://doi.org/10.2478/orga-2020-0012","url":null,"abstract":"Abstract Background and purpose: The hospitality industries need to create benevolent work environment and social activities that stimulate frontline service employees (FLEs) innovative behavior. Drawing on social capital theory, this study aims to examine the influence of workplace friendship on promoting FLEs’ innovative service behavior. This study also examines the mediating role of knowledge sharing process (knowledge collecting and knowledge donating) on the relationship between workplace friendship and FLEs’ innovative service behavior. Design/Methodology/Approach: For data collection, the convenience sampling method is applied to survey 163 frontline employees in 3- and 4-stars tourist hotels located in Yogyakarta, Indonesia. The present study performed structural equation modelling (PLS-SEM) software Smart-PLS v3.0 to test the hypotheses. Results: The result showed that workplace friendship has significant influence on FLEs’ innovative service behavior. Also, this study empirically found that workplace friendship influence FLEs’ innovative service behavior directly and indirectly trough knowledge collecting. Interestingly, knowledge donating has insignificant effect on FLEs innovative service behavior. Conclusion: We conclude that workplace friendship could create a favorable work environment that fostering FLEs innovative service behavior trough knowledge sharing process. Therefore, this research adds to the body of knowledge by pointing out the influence of workplace friendship and knowledge sharing process on FLEs innovative service behavior. This present study also provides the human resource practice regarding how to nurturing workplace friendship that stimulates FLEs innovative work behavior.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"53 1","pages":"185 - 197"},"PeriodicalIF":1.9,"publicationDate":"2020-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46968207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ivana Podhorska, Lubica Gajanova, J. Kliestikova, G. Popescu
Abstract Background and purpose: Knowing key indicators of goodwill value can contribute to its effective management and growth of the market value of the enterprise. The purpose of this research is to identify individual goodwill indicators. The paper aim is to obtain potential indicators of enterprise goodwill under the conditions of the Slovak Republic. Design/Methodology/Approach: Paper data included 11,483 financial statements of Slovak enterprises in 2017. The value of residual enterprise income represents the value of goodwill. Input data for the identification of goodwill indicators represented 15 financial-economic variables. Outliers in data were searched and removed through an interquartile range. Multicollinearity among input variables, by the coefficient of determination and variance inflation factor, was also analysed. A statistically significant correlation between goodwill and its potential indicator were tested by the significance test of the Pearson correlation coefficient and correlation matrixes. Results: Research results reveal the existence of a statistically significant correlation between goodwill and 8 input variables, which represent its potential vital indicators. Conclusion: Paper findings bring new possibilities for goodwill management, which may create an essential competitive advantage of a company. For the scientific community, the findings represent sources of potential goodwill indicators which can be used for the creation of the new model of goodwill valuation in future research.
{"title":"Analysis of Internally Generated Goodwill Indicators: A Case Study of the Slovak Republic","authors":"Ivana Podhorska, Lubica Gajanova, J. Kliestikova, G. Popescu","doi":"10.2478/orga-2019-0017","DOIUrl":"https://doi.org/10.2478/orga-2019-0017","url":null,"abstract":"Abstract Background and purpose: Knowing key indicators of goodwill value can contribute to its effective management and growth of the market value of the enterprise. The purpose of this research is to identify individual goodwill indicators. The paper aim is to obtain potential indicators of enterprise goodwill under the conditions of the Slovak Republic. Design/Methodology/Approach: Paper data included 11,483 financial statements of Slovak enterprises in 2017. The value of residual enterprise income represents the value of goodwill. Input data for the identification of goodwill indicators represented 15 financial-economic variables. Outliers in data were searched and removed through an interquartile range. Multicollinearity among input variables, by the coefficient of determination and variance inflation factor, was also analysed. A statistically significant correlation between goodwill and its potential indicator were tested by the significance test of the Pearson correlation coefficient and correlation matrixes. Results: Research results reveal the existence of a statistically significant correlation between goodwill and 8 input variables, which represent its potential vital indicators. Conclusion: Paper findings bring new possibilities for goodwill management, which may create an essential competitive advantage of a company. For the scientific community, the findings represent sources of potential goodwill indicators which can be used for the creation of the new model of goodwill valuation in future research.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"271 - 285"},"PeriodicalIF":1.9,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48873310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-12-01Epub Date: 2019-09-18DOI: 10.1002/jsfa.9964
Mustafa Tugrul Masatcioglu, Filiz Koksel
Background: There are excellent opportunities for greater incorporation into our diets of pulses, which are rich in proteins and dietary fibers, if their functional properties are modified to fit a wide range of applications in the food industry. The objective of this research was to produce high protein and fiber extrudates from yellow pea and red lentil flours using conventional and N2 gas injection assisted extrusion cooking methods. The effects of process variables on extrudate functional and thermal properties were also investigated.
Results: The cold viscosity of extrudates produced by N2 gas injection were higher than those produced by conventional extrusion, indicating that gas-assisted extrusion does affect the end-product pasting properties. At higher barrel temperatures (150-175 °C) extrudates did not exhibit any thermal transition in their thermograms, and thus their starches were completely gelatinized and proteins completely denatured during extrusion. In general, water solubility of extrudates produced by N2 gas injection was significantly (P < 0.05) higher than those produced by conventional extrusion. Emulsion capacity and stability of yellow pea extrudates were in the range of 44-50% and 42-47%, respectively, and the counterpart values of red lentil extrudates were very similar (in the range of 43-47% and 43-46%, respectively).
Abdulmajeed Saad Albalawi, Shahnaz Naugton, M. Elayan, Mohammad Sleimi
Abstract Background and Purpose: This article tested a structural model that examines the mediating role of organizational commitment on the link between perceived organizational support, perceived alternative job opportunities, and turnover intention, and the moderating role of job satisfaction on the proposed relationships. Methodology: Using convenience sampling technique, a self-administered survey was conducted on a pool of Jordanian small and medium sized enterprises (SMEs). The obtained data (n=270) were analyzed with contemporary variance-based structural equation modelling (PLS-SEM) software SmartPLS v3. Results: Findings revealed that organizational commitment mediates the association between perceived organizational support and turnover intention, perceived alternative job opportunities and turnover intention. In addition, job satisfaction did not moderate the associations between organizational support, perceived alternative job opportunity and organizational commitment. Conclusion: The present study is among the first to show the mediating mechanism of organizational commitment on the link between perceived organizational support, perceived alternative job opportunity and turnover intention. Theoretical and practical implications are drawn, before pointing to potential future research directions that build on the evidence-based positions argued for in this study.
{"title":"Perceived Organizational Support, Alternative Job Opportunity, Organizational Commitment, Job Satisfaction and Turnover Intention: A Moderated-mediated Model","authors":"Abdulmajeed Saad Albalawi, Shahnaz Naugton, M. Elayan, Mohammad Sleimi","doi":"10.2478/orga-2019-0019","DOIUrl":"https://doi.org/10.2478/orga-2019-0019","url":null,"abstract":"Abstract Background and Purpose: This article tested a structural model that examines the mediating role of organizational commitment on the link between perceived organizational support, perceived alternative job opportunities, and turnover intention, and the moderating role of job satisfaction on the proposed relationships. Methodology: Using convenience sampling technique, a self-administered survey was conducted on a pool of Jordanian small and medium sized enterprises (SMEs). The obtained data (n=270) were analyzed with contemporary variance-based structural equation modelling (PLS-SEM) software SmartPLS v3. Results: Findings revealed that organizational commitment mediates the association between perceived organizational support and turnover intention, perceived alternative job opportunities and turnover intention. In addition, job satisfaction did not moderate the associations between organizational support, perceived alternative job opportunity and organizational commitment. Conclusion: The present study is among the first to show the mediating mechanism of organizational commitment on the link between perceived organizational support, perceived alternative job opportunity and turnover intention. Theoretical and practical implications are drawn, before pointing to potential future research directions that build on the evidence-based positions argued for in this study.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"310 - 324"},"PeriodicalIF":1.9,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.2478/orga-2019-0019","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45310526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Barbara Grah, Ema Perme, Simon Colnar, Sandra Penger
Abstract Background and Purpose: While the world population is aging, the aim of this study is to bring new knowledge into age management research by investigating the most important factors that encourage older employees to remain in the labour market longer, also after meeting the official retirement age, based on an in-depth qualitative case study of the high-end luxury fashion designer with more than 50 years of working experience. Design/Methodology/Approach: We conducted an inductive case study in fashion industry. Specifically, our case study is build based on the content analysis of secondary data as well as an in-depth interview with the general manager in the fashion and high-end luxury industry in Slovenia. Results: The proposed conceptual model shows key facets, as assigned overarching categories, namely-vitality, intrinsic motivation, adapting, lifelong learning, and positive emotions and therefore contributes to the age management phenomena. Within the presented case study, we found out that the selected facets are the most important factors for the encouragement to remain in the labor market and to ensure flexible retirement processes in dealing with the challenges of an aging population and workforce. Conclusion: Our study contributes to the theory and practice of age management by narrowing our focus on the best practice from selected high-end luxury fashion industry designer in Slovenia. What can we learn from high-end luxury fashion designer with more than 50 years of working experience? As the presented case study cannot be generalized to population, the presented case contributes to the field of age management and empowers people to rethink and stay active after meeting the official retirement age.
{"title":"Age Management: What Can we Learn from High-End Luxury Fashion Designer with More than 50 Years of Working Experience?","authors":"Barbara Grah, Ema Perme, Simon Colnar, Sandra Penger","doi":"10.2478/orga-2019-0020","DOIUrl":"https://doi.org/10.2478/orga-2019-0020","url":null,"abstract":"Abstract Background and Purpose: While the world population is aging, the aim of this study is to bring new knowledge into age management research by investigating the most important factors that encourage older employees to remain in the labour market longer, also after meeting the official retirement age, based on an in-depth qualitative case study of the high-end luxury fashion designer with more than 50 years of working experience. Design/Methodology/Approach: We conducted an inductive case study in fashion industry. Specifically, our case study is build based on the content analysis of secondary data as well as an in-depth interview with the general manager in the fashion and high-end luxury industry in Slovenia. Results: The proposed conceptual model shows key facets, as assigned overarching categories, namely-vitality, intrinsic motivation, adapting, lifelong learning, and positive emotions and therefore contributes to the age management phenomena. Within the presented case study, we found out that the selected facets are the most important factors for the encouragement to remain in the labor market and to ensure flexible retirement processes in dealing with the challenges of an aging population and workforce. Conclusion: Our study contributes to the theory and practice of age management by narrowing our focus on the best practice from selected high-end luxury fashion industry designer in Slovenia. What can we learn from high-end luxury fashion designer with more than 50 years of working experience? As the presented case study cannot be generalized to population, the presented case contributes to the field of age management and empowers people to rethink and stay active after meeting the official retirement age.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"325 - 344"},"PeriodicalIF":1.9,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46062419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background and purpose: The raising of the retirement age in the field of nursing care increases the need for successful aging strategies in the work environment. The purpose of this paper is to analyse the application of selection, optimization and compensation and their correlation with the working ability of nurses aged fifty and over in Slovenia. Design/Methodology/Approach: The study encompasses 433 nurses over the age of 50 (M = 53.75±2.40 years) working in 13 hospitals across Slovenia. Two measurement instruments used in the field of nursing were adapted, the model of Selection, Optimization and Compensation (SOC) and the Work Ability Index (WAI). Data was processed using descriptive statistical methodology. The correlation between statistical variables was calculated using Spearman’s correlation coefficients. For a description of the functional relationship between SOC use and calendar age, linear and potential regression functions were used. Results: We found out that the use of SOC is slightly growing with the calendar age of the nurses. The most used SOC element is “selection”. Calculated WAI for nurses is at the lower end of the classification category “good” (M = 36.98±6.46) There is a positive correlation between SOC and WAI (rs = 0.23), causality was not studied. Conclusions: Increased use of SOC can lead to better work ability by nurses over fifty. Therefore, in the future, nurses will need to be trained and motivated to use SOC strategies.
{"title":"Relationship between Selection, Optimization and Compensation and the Work Ability of Nurses over Fifty Years of Age","authors":"Tanja Zmauc, D. Železnik, O. Težak","doi":"10.2478/orga-2019-0016","DOIUrl":"https://doi.org/10.2478/orga-2019-0016","url":null,"abstract":"Abstract Background and purpose: The raising of the retirement age in the field of nursing care increases the need for successful aging strategies in the work environment. The purpose of this paper is to analyse the application of selection, optimization and compensation and their correlation with the working ability of nurses aged fifty and over in Slovenia. Design/Methodology/Approach: The study encompasses 433 nurses over the age of 50 (M = 53.75±2.40 years) working in 13 hospitals across Slovenia. Two measurement instruments used in the field of nursing were adapted, the model of Selection, Optimization and Compensation (SOC) and the Work Ability Index (WAI). Data was processed using descriptive statistical methodology. The correlation between statistical variables was calculated using Spearman’s correlation coefficients. For a description of the functional relationship between SOC use and calendar age, linear and potential regression functions were used. Results: We found out that the use of SOC is slightly growing with the calendar age of the nurses. The most used SOC element is “selection”. Calculated WAI for nurses is at the lower end of the classification category “good” (M = 36.98±6.46) There is a positive correlation between SOC and WAI (rs = 0.23), causality was not studied. Conclusions: Increased use of SOC can lead to better work ability by nurses over fifty. Therefore, in the future, nurses will need to be trained and motivated to use SOC strategies.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"253 - 270"},"PeriodicalIF":1.9,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48106336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background and Purpose: The selection of a “right” project management methodology for a particular project represents a problem of great importance. Its solution affects crucial project parameters like cost, duration, product quality, and the project’s success in general. The purpose of this study is to present a method for the formation of the project management methodology and illustrate its applicability on a software development project’s example. Design/Methodology/Approach: In this study, we describe the method of project management methodology formation that allows the forming of a specialized methodology for any IT project considering the fuzziness of information about the project, its environment, and existing expert’s recommendations. The method involves 1) collecting baseline information using a questionnaire, 2) calculating weighted Hamming and Euclidean distances, 3) solving a three-criterion optimization problem using a minimax approach with fuzzy input data. Results: All six stages of the project management methodology formation’s method (project evaluation, basis selection, alternative methodologies formation, methodology selection, methodology application, and methodology tailoring) were applied to form a specialized project management methodology for an IT project to increase the possibility of its success. The most appropriate alternative based on DSDM was selected and applied to manage the project. Conclusions: The given method allows the forming of a specialized project management methodology based on the components of Generalized Body of Knowledge for any IT project considering specific conditions of the project and its environment.
{"title":"Application of the Project Management Methodology Formation’s Method","authors":"I. Kononenko, S. Lutsenko","doi":"10.2478/orga-2019-0018","DOIUrl":"https://doi.org/10.2478/orga-2019-0018","url":null,"abstract":"Abstract Background and Purpose: The selection of a “right” project management methodology for a particular project represents a problem of great importance. Its solution affects crucial project parameters like cost, duration, product quality, and the project’s success in general. The purpose of this study is to present a method for the formation of the project management methodology and illustrate its applicability on a software development project’s example. Design/Methodology/Approach: In this study, we describe the method of project management methodology formation that allows the forming of a specialized methodology for any IT project considering the fuzziness of information about the project, its environment, and existing expert’s recommendations. The method involves 1) collecting baseline information using a questionnaire, 2) calculating weighted Hamming and Euclidean distances, 3) solving a three-criterion optimization problem using a minimax approach with fuzzy input data. Results: All six stages of the project management methodology formation’s method (project evaluation, basis selection, alternative methodologies formation, methodology selection, methodology application, and methodology tailoring) were applied to form a specialized project management methodology for an IT project to increase the possibility of its success. The most appropriate alternative based on DSDM was selected and applied to manage the project. Conclusions: The given method allows the forming of a specialized project management methodology based on the components of Generalized Body of Knowledge for any IT project considering specific conditions of the project and its environment.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"286 - 308"},"PeriodicalIF":1.9,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44885037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background and Purpose: The comparative cross-sectional study examines the strategic supply chain management’s mediating effect on the sustainable operations through environmental and social sustainability within the businesses operating in Canada, Iran and Turkey to attain global perspective. Methodology: Over 200 small businesses in each country are included through combining purposive sampling, referrals, networking, and connections. For quantitative data analysis, the Smart partial least square structural equation modeling (SmartPLS-SEM) is employed. Results: Results showed that there is statistically significant positive mediating role of strategic supply chain on the sustainable operations (environmental and social sustainable) performances in all three selected economies. Findings further confirmed that within the multinational perspective, the SCM factors have higher significant positive impact within Canada in contrast to Iran and Turkey. Conclusion: This study offers a new theoretical contribution by examining the mediating role of strategic supply chain from multinational perspective to enhance existing body of knowledge. Furthermore, it offers a practical contribution by providing the strategic research framework to facilitate managers in improving the small businesses’ performance in sustaining operations.
{"title":"Strategic SCM’s Mediating Effect on the Sustainable Operations: Multinational Perspective","authors":"S. Kot, Adnan ul Haque, E. Kozlovski","doi":"10.2478/orga-2019-0014","DOIUrl":"https://doi.org/10.2478/orga-2019-0014","url":null,"abstract":"Abstract Background and Purpose: The comparative cross-sectional study examines the strategic supply chain management’s mediating effect on the sustainable operations through environmental and social sustainability within the businesses operating in Canada, Iran and Turkey to attain global perspective. Methodology: Over 200 small businesses in each country are included through combining purposive sampling, referrals, networking, and connections. For quantitative data analysis, the Smart partial least square structural equation modeling (SmartPLS-SEM) is employed. Results: Results showed that there is statistically significant positive mediating role of strategic supply chain on the sustainable operations (environmental and social sustainable) performances in all three selected economies. Findings further confirmed that within the multinational perspective, the SCM factors have higher significant positive impact within Canada in contrast to Iran and Turkey. Conclusion: This study offers a new theoretical contribution by examining the mediating role of strategic supply chain from multinational perspective to enhance existing body of knowledge. Furthermore, it offers a practical contribution by providing the strategic research framework to facilitate managers in improving the small businesses’ performance in sustaining operations.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"219 - 235"},"PeriodicalIF":1.9,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43444153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background and purpose: The quality management field has been studied for more than 100 years dating back to the early 1900s when Fredrick W. Taylor is known as the father of Scientific Management, stressed the importance of quality inspection. This paper describes how quality management field has developed and evolved to date, particularly by tracking its focus over time. Design/Methodology/Approach: A systematic approach to literature review was adapted in this research. Identifying the gurus and the scholars in this field makes it possible for the researchers to review their works, which are, mainly, in the form of books and journal articles. Process in getting literature review that has been conducted include quality management in general, as well as ‘evolution of quality management’ and ‘development of quality management’ respectively in capturing the field of quality management and thus, illustrating how the quality management field has evolved over the time. Results: It appears that quality management literature have evolved through time, and as they evolved, the principles, systems, tools and techniques have changed. As a result of the study, this paper also provides the synthesis of quality management literature over time according to the key focus and gives a new perspective for the further research. Conclusions: The historical review allows the researchers to establish the pattern of quality – the ‘focus, principles, systems, and tools and techniques’ over time. Our observations have confirmed that as the focus has changed, the principles have also changed and as the principles have changed, the systems, tools and techniques also have changed in quality management field.
{"title":"Quality Management Evolution from the Past to Present: Challenges for Tomorrow","authors":"S. Hamid, S. Isa, B. C. Chew, Abdullah Altun","doi":"10.2478/orga-2019-0011","DOIUrl":"https://doi.org/10.2478/orga-2019-0011","url":null,"abstract":"Abstract Background and purpose: The quality management field has been studied for more than 100 years dating back to the early 1900s when Fredrick W. Taylor is known as the father of Scientific Management, stressed the importance of quality inspection. This paper describes how quality management field has developed and evolved to date, particularly by tracking its focus over time. Design/Methodology/Approach: A systematic approach to literature review was adapted in this research. Identifying the gurus and the scholars in this field makes it possible for the researchers to review their works, which are, mainly, in the form of books and journal articles. Process in getting literature review that has been conducted include quality management in general, as well as ‘evolution of quality management’ and ‘development of quality management’ respectively in capturing the field of quality management and thus, illustrating how the quality management field has evolved over the time. Results: It appears that quality management literature have evolved through time, and as they evolved, the principles, systems, tools and techniques have changed. As a result of the study, this paper also provides the synthesis of quality management literature over time according to the key focus and gives a new perspective for the further research. Conclusions: The historical review allows the researchers to establish the pattern of quality – the ‘focus, principles, systems, and tools and techniques’ over time. Our observations have confirmed that as the focus has changed, the principles have also changed and as the principles have changed, the systems, tools and techniques also have changed in quality management field.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"157 - 186"},"PeriodicalIF":1.9,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43997694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.
摘要背景和目的：本研究的动机是探索通过软件机器人（Robotic Process Automation–RPA）实现业务流程自动化的当前趋势，以及在大多数流程由人力执行的企业环境中进行管理。随着RPA技术的扩展，对其协调的需求也在增长。案例研究表明，解决这一挑战的可能方案是将编排平台应用于跨国公司人力资源部门的具体业务流程。本文的目的是探索机器人服务编排（RSO）与RPA技术相结合的试点项目实施的阶段和活动，并评估其潜在效益。设计/方法/方法：选择案例研究方法来探索研究现象，即RSO平台与RPA技术相结合的实施，并评估收益。该案例由两家公司组成——（1）正在努力实现入职流程自动化的跨国公司，（2）提供自动化解决方案的技术和咨询公司。数据是通过对两家相关公司的受访者进行半结构化访谈和分析内部文件收集的。结果：本文提供的案例分析揭示了一些关键见解：（1）RSO的战略地位和RPA对现有遗留系统的战术地位，（2）需要更多地关注初始过程建模阶段，（3）应用程序编程接口（API）集成是RPA更可行的解决方案，（5）RSO取代BPMS的未来潜力。结论：首先，在协调取得成效之前，公司需要更多的软件机器人。另一方面，当前的业务流程管理系统（BPMS）解决方案并没有提供管理人力和软件机器人劳动力的功能。RPA预计会扩大，如果没有适当的协调，有效性将不会持续增长。
{"title":"How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation","authors":"Dalibor Šimek, R. Šperka","doi":"10.2478/orga-2019-0013","DOIUrl":"https://doi.org/10.2478/orga-2019-0013","url":null,"abstract":"Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.","PeriodicalId":44901,"journal":{"name":"Organizacija","volume":"52 1","pages":"204 - 217"},"PeriodicalIF":1.9,"publicationDate":"2019-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44792554","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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