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Artificial Intelligence Models and Employee Lifecycle Management: A Systematic Literature Review 人工智能模型与员工生命周期管理:系统文献综述
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-08-01 DOI: 10.2478/orga-2022-0012
Saeed Nosratabadi, Roya Khayer Zahed, V. Ponkratov, E. Kostyrin
Abstract Background and purpose: The use of artificial intelligence (AI) models for data-driven decision-making in different stages of employee lifecycle (EL) management is increasing. However, there is no comprehensive study that addresses contributions of AI in EL management. Therefore, the main goal of this study was to address this theoretical gap and determine the contribution of AI models to EL management. Methods: This study applied the PRISMA method, a systematic literature review model, to ensure that the maximum number of publications related to the subject can be accessed. The output of the PRISMA model led to the identification of 23 related articles, and the findings of this study were presented based on the analysis of these articles. Results: The findings revealed that AI algorithms were used in all stages of EL management (i.e., recruitment, on-boarding, employability and benefits, retention, and off-boarding). It was also disclosed that Random Forest, Support Vector Machines, Adaptive Boosting, Decision Tree, and Artificial Neural Network algorithms outperform other algorithms and were the most used in the literature. Conclusion: Although the use of AI models in solving EL management problems is increasing, research on this topic is still in its infancy stage, and more research on this topic is necessary.
背景与目的:在员工生命周期管理的不同阶段,越来越多地使用人工智能(AI)模型进行数据驱动的决策。然而,目前还没有全面的研究解决人工智能在EL管理中的贡献。因此,本研究的主要目标是解决这一理论差距,并确定人工智能模型对EL管理的贡献。方法:本研究采用系统文献综述模型PRISMA方法,最大限度地获取与本课题相关的出版物。PRISMA模型的输出导致了23篇相关文章的识别,并在分析这些文章的基础上提出了本研究的发现。结果:研究结果显示,人工智能算法被用于员工服务管理的各个阶段(即招聘、入职、就业能力和福利、留用和离职)。随机森林、支持向量机、自适应增强、决策树和人工神经网络算法优于其他算法,在文献中使用最多。结论:虽然AI模型在解决EL管理问题中的应用越来越多,但该课题的研究仍处于起步阶段,需要进行更多的研究。
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引用次数: 5
Core Job Characteristics and Personal Work Outcomes: The Mediating Role of Critical Psychological States: Empirical Evidence from Northern Cyprus Hotel Sector 核心工作特征和个人工作成果:关键心理状态的中介作用:来自北塞浦路斯酒店业的经验证据
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-08-01 DOI: 10.2478/orga-2022-0015
Mohammad Sleimi, M. Elayan, Lamar Abu Hajleh
Abstract Background and purpose: The purpose of this study is to investigate the relationship between core job characteristics (CJC) and personal work outcomes (OUT), as well as the roles of experienced meaningfulness of work (EMW) and experienced responsibility for outcomes of work (EROW) in mediating the CJC–OUT relationship. Specifically, this study attempts to examine the effectiveness of CJC in improving EMW and EROW and to shed light on the roles of EMW and EROW in enhancing the OUT of employees in the Northern Cyprus hotel sector. Methods: This study adopted a quantitative approach to collect and analyze the data from 420 tourism stakeholders in Northern Cyprus hotel sector. A partial least squares (PLS) technique using Smart-PLS was applied to test the direct relationships within the research model and determine any mediating effects. Results: The analysis revealed strong support for meaningfulness of work and experienced responsibility for outcomes of work acting as partial mediators in the relationship between core job characteristics and personal work outcomes. Moreover, core job characteristics was found to have a reasonable direct effect on personal work outcomes, experienced meaningfulness of work, and experienced responsibility for outcomes of work. Conclusion: The current study points to the importance of including experienced meaningfulness of work and experienced responsibility for outcomes of work as mediating variables to understand better the relationship between core job characteristics and Personal work outcomes. Several theoretical and practical implications are included before pinpointing the directions of potential future studies that makeup on the evidence-based argument regarding the results of this study. Lastly, top management in hotel sector would benefit from job redesign because the results demonstrated that the core job characteristics have a positive effect on their work outcomes.
摘要背景与目的:本研究旨在探讨核心工作特征(CJC)与个人工作成果(OUT)之间的关系,以及经验工作意义(EMW)和经验工作成果责任(EROW)在核心工作特征与个人工作成果之间的中介作用。具体而言,本研究试图检验CJC在改善EMW和EROW方面的有效性,并阐明EMW和EROW在提高北塞浦路斯酒店部门员工OUT方面的作用。方法:本研究采用定量方法收集和分析来自420旅游利益相关者在北塞浦路斯酒店部门的数据。使用Smart-PLS的偏最小二乘(PLS)技术用于测试研究模型中的直接关系并确定任何中介效应。结果:在核心工作特征与个人工作成果的关系中,工作意义和对工作成果的经验责任是部分中介。此外,核心工作特征对个人工作成果、体验到的工作意义、体验到的工作责任有合理的直接影响。结论:本研究指出,将工作的经验意义性和工作结果的经验责任作为中介变量,有助于更好地理解核心工作特征与个人工作结果的关系。在确定潜在的未来研究方向之前,包括几个理论和实践意义,这些研究构成了关于本研究结果的循证论证。最后,酒店部门的高层管理人员将从工作重新设计中受益,因为结果表明,核心工作特征对他们的工作成果有积极的影响。
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引用次数: 0
Psychological Capital and Organizational Performance: The Mediating Role of Organizational Ambidexterity 心理资本与组织绩效:组织双元性的中介作用
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-08-01 DOI: 10.2478/orga-2022-0014
Sohrab Ghanizadeh, F. S. Ardabili, M. Kheirandish, Eshagh Rasouli, Mohammad Hassanzadeh
Abstract Background and purpose: Today’s dynamic environment is increasingly pressuring public organizations to be simultaneously flexible and efficient. The purpose of this study was to examine the mediating role of organizational ambidexterity in the relationship between psychological capital and the perfor-mance of public organizations that have bureaucratic limitations to their activity and are not as competitive as the private sector. Methods: A questionnaire was developed and distributed among the employees of Management and Planning Organizations in 31 provinces in Iran, and a total of 373 questionnaires were returned. The data was analysed using CFA to validate the measures, and then the mediating effects of organi-zational ambidexterity was tested. Results: The results indicated the significant relationship between psychological capital and organizational performance (B=0.55) and the positive mediation effect of organizational ambidexterity on this relationship (0.333). Conclusion: The findings can help managers of public organizations to enhance their organizational performance by strengthening psychological capital and ambidexterity.
摘要背景和目的:当今充满活力的环境越来越迫使公共组织同时保持灵活性和效率。本研究的目的是检验组织二元性在心理资本与公共组织绩效之间关系中的中介作用,这些公共组织的活动受到官僚限制,并且不如私营部门具有竞争力。方法:编制一份问卷,并在伊朗31个省的管理和计划组织员工中分发,共回收373份问卷。使用CFA对数据进行分析,以验证这些措施,然后测试组织双重灵活性的中介作用。结果:心理资本与组织绩效之间存在显著关系(B=0.55),组织二元性对这种关系具有正向中介作用(0.333)。
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引用次数: 1
Tracing Management Fashions in Selected Indices: A Descriptive Statistical Study 选择指标中管理风格的追踪:一项描述性统计研究
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-08-01 DOI: 10.2478/orga-2022-0013
H. Tutar, T. Sarkhanov
Abstract Background and purpose: Although management fashions have been discussed for nearly 30 years, a certain amount of time had to pass before the discussions were based on factual data. This research mainly aims to trace management approaches in some selected international indices over nearly half a century. In this study, the basic question of how the historical course of management fashions has developed has been answered by following the development course. Methods: The Descriptive Statistical method was preferred in the study because of its suitability to the subject’s essence, the purpose of the research, and the research question’s answer. The research was carried out based on the data collected about management trends by scanning the Web of Science and Scopus databases covering 1975-2020. Results: Management fashions follow rapid adoption, implementation, disappointment, and abandonment. Research results; show that the lack of knowledge and awareness of management fashions poses a significant waste of time and intellectual capital. This determination is crucial, especially for young researchers and new generation managers. Conclusion: In conclusion, it can be said that while new approaches that have tangible counterparts and can be grounded continue, approaches that do not have concrete counterparts disappear, causing a waste of time and mental effort.
摘要背景和目的:尽管管理模式已经讨论了近30年,但在讨论基于事实数据之前,还需要一定的时间。这项研究主要是为了追踪近半个世纪以来一些选定的国际指数的管理方法。在本研究中,管理时尚的历史进程是如何发展的这一基本问题是通过遵循发展进程来回答的。方法:本研究首选描述性统计方法,因为它适合受试者的本质、研究目的和研究问题的答案。这项研究是根据收集的管理趋势数据进行的,扫描了1975-2020年的科学网和Scopus数据库。结果:管理方式遵循快速采用、实施、失望和放弃。研究成果;表明缺乏管理时尚的知识和意识造成了时间和智力资本的严重浪费。这种决心至关重要,尤其是对年轻的研究人员和新一代管理者来说。结论:总之,可以说,虽然有具体对应物并可以立足的新方法仍在继续,但没有具体对应物的方法却消失了,造成了时间和精力的浪费。
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引用次数: 0
From Digital Divide to Technostress during the COVID-19 Pandemic: A Scoping Review 新冠肺炎大流行期间从数字鸿沟到技术压力:范围界定综述
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-05-01 DOI: 10.2478/orga-2022-0007
Andrea Seberíni, M. Nour, Miroslava Tokovská
Abstract Background and purpose: This paper relates challenges faced by older adult employees during the COVID-19 crisis in order to describe strategies to reduce the digital divide and technostress, thereby supporting inclusion and retention in the marketplace. Older adults are particularly at risk of Internet-related social exclusion, especially during the COVID-19 pandemic. The main research question of the current scoping review were: What kind of strategies can reduce the digital divide and technostress of older adult employees and contribute to their inclusion and retention in the working market during the COVID-19 pandemic? Methodology: This review is based on the Arksey and O’Malley framework for scoping reviews. The six-stage framework includes: identifying research questions, identifying relevant studies, study selection, charting the data, summarizing and reporting the results, and a consultation exercise. A scoping review was conducted using five humanistic and social electronic databases - CINAHL with full text, EBSCO, Medline, SocIndex, Web of Science - and additionally hand-searches performed on Google Scholar. The search was limited to studies published from January 2020 to March 2021. After applying inclusion and exclusion criteria, 10 articles were included. Results: This review shows that the most important strategies are: 1) ICT educational training courses; 2) social dialog; 3) building inclusive workplaces; 4) implementation of successful ‘aging in public’ policies. Our results are beneficial for individuals, organizations, industries and different societies by showing how concrete strategies can be implemented at multiple levels. Conclusion: The study has found that one of the most effective strategies to reduce the digital divide faced by older adult employees during the COVID-19 crisis and technostress is social dialog between employers and employees, which can be a source of innovative and creative solutions (e.g. partnership programs or tailored support). Social dialog should include active cooperation with older adult workers - asking what they need and want - to enable skills development through training.
摘要背景和目的:本文介绍了新冠肺炎危机期间老年员工面临的挑战,以描述减少数字鸿沟和技术压力的策略,从而支持融入和保留市场。老年人尤其面临与互联网相关的社会排斥风险,尤其是在新冠肺炎大流行期间。当前范围界定审查的主要研究问题是:在新冠肺炎大流行期间,什么样的战略可以减少老年员工的数字鸿沟和技术压力,并有助于他们融入和保留工作市场?方法:本审查基于范围审查的Arksey和O'Malley框架。六个阶段的框架包括:确定研究问题、确定相关研究、研究选择、绘制数据图表、总结和报告结果,以及咨询活动。使用五个人文和社会电子数据库——CINAHL全文数据库、EBSCO数据库、Medline数据库、SocIndex数据库、Web of Science数据库——以及在Google Scholar上进行的手动搜索,进行了范围界定审查。搜索仅限于2020年1月至2021年3月发表的研究。在应用纳入和排除标准后,纳入了10篇文章。结果:本综述表明,最重要的战略是:1)信息和通信技术教育培训课程;2) 社会对话;3) 建设包容性工作场所;4) 成功实施“公共老龄化”政策。我们的研究结果通过展示如何在多个层面实施具体战略,对个人、组织、行业和不同社会都是有益的。结论:研究发现,在新冠肺炎危机和技术压力期间,减少老年员工面临的数字鸿沟的最有效策略之一是雇主和员工之间的社会对话,这可以成为创新和创造性解决方案(如合作计划或量身定制的支持)的来源。社会对话应包括与老年工人的积极合作,询问他们需要和想要什么,以通过培训促进技能发展。
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引用次数: 0
Influence of Parental Experience on Transformational Leadership Behaviour: A Test of Work–Family Enrichment of Male Managers from an Employee Perspective 父母经历对转变型领导行为的影响:从员工角度检验男性管理者的工作-家庭富裕程度
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-05-01 DOI: 10.2478/orga-2022-0008
Bernhard Stellner
Abstract Background: When a male leader becomes a father, changes in his transformational leadership behaviour occur due to shifted priorities, role expectations and resource transfer between domains. Work–life enrichment research acknowledges the positive overall effects of fatherhood on overall transformational leadership behaviours. Our quantitative study contributes to existing knowledge by analysing the perception of behavioural changes of leaders from the employees’ view. The results are matched with previous studies to assess differences of perception between leaders and employees. Methods: Our research uses a granular, detailed definition of transformational leadership. Based on a sample of 139 respondents, we test the positive effects of fatherhood on leadership performance with Wilcoxon signed rank sum tests. Results: 13 out of 15 transformational leadership behaviours improve significantly with fatherhood. We find that leaders and employees view change differently. Employees perceive improvement similarly in terms of direction, but it is less pronounced in terms of magnitude. Moreover, we find that well rated leaders tend to benefit the most from fatherhood, at least from the perspective of their employees. Males perceive higher levels of improvement than females, which we attribute to a gender empathy bias. Conclusion: Our study confirms work–family enrichment theory and the positive effects of fatherhood on transformational leadership behaviour. Nevertheless, we show that not all involved parties perceive behavioural changes conformably.
背景:当男性领导者成为父亲时,由于优先级的转移、角色期望和资源在领域之间的转移,其变革型领导行为会发生变化。工作生活丰富化研究承认,父亲身份对整体变革型领导行为的总体积极影响。我们的定量研究通过分析员工对领导者行为变化的看法,为现有知识做出了贡献。该结果与之前评估领导者和员工之间感知差异的研究相吻合。方法:我们的研究对变革型领导进行了细致、详细的定义。基于139个被调查对象的样本,我们用Wilcoxon签名秩和检验来检验父亲身份对领导绩效的积极影响。结果:15项变革型领导行为中有13项随父亲身份显著改善。我们发现领导者和员工对变化的看法不同。在方向上,员工对改善的感知是相似的,但在幅度上则不那么明显。此外,我们发现,得分高的领导者往往从父亲的角色中获益最多,至少从员工的角度来看是这样。男性比女性感知到更高的进步水平,我们将其归因于性别同理心偏见。结论:本研究证实了工作家庭丰富理论和父亲身份对变革型领导行为的积极影响。然而,我们表明,并非所有相关方都认为行为变化是一致的。
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引用次数: 1
Outsource or not? An AHP Based Decision Model for Information Security Management 是否外包?基于AHP的信息安全管理决策模型
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-05-01 DOI: 10.2478/orga-2022-0010
Luka Jelovčan, Anže Mihelič, Kaja Prislan
Abstract Purpose: Outsourcing information security has proven to be an efficient solution for information security management; however, it may not be the most suitable approach for every organization. This research aimed to develop a multi-criteria decision-making model that would enable organizations to determine which approach to information security management (outsourcing or internal management) is more suitable for their needs and capabilities. Methods: Our study utilized several different research methods. First, the decision criteria were identified by reviewing related work and then selected by information security experts in a focus group. Second, a survey was conducted among information security practitioners to assign the criteria weights. Third, four use cases were conducted with four real-world organizations to assess the usability, ease of use, and usefulness of the developed model. Results: We developed a ten-criteria model based on the analytic hierarchy process. The survey results promote performance-related criteria as more important than efficiency-focused criteria. Evidence from use cases proves that the decision model is useful and appropriate for various organizations. Conclusion: To make informed decisions on approaching information security management, organizations must first conduct a thorough analysis of their capabilities and needs and investigate potential external contractors. In such a case, the proposed model can serve as a useful support tool in the decision-making process to obtain clear recommendations tailored to factual circumstances.
摘要目的:外包信息安全已被证明是信息安全管理的有效解决方案;然而,它可能不是最适合每个组织的方法。这项研究旨在开发一个多标准决策模型,使组织能够确定哪种信息安全管理方法(外包或内部管理)更适合其需求和能力。方法:本研究采用了几种不同的研究方法。首先,通过审查相关工作来确定决策标准,然后由信息安全专家在焦点小组中进行选择。其次,在信息安全从业人员中进行了一项调查,以分配标准权重。第三,对四个真实世界的组织进行了四个用例,以评估所开发模型的可用性、易用性和有用性。结果:我们建立了一个基于层次分析法的十准则模型。调查结果表明,绩效相关标准比注重效率的标准更重要。来自用例的证据证明,决策模型对各种组织都是有用和合适的。结论:为了就信息安全管理做出明智的决定,各组织必须首先对其能力和需求进行彻底分析,并调查潜在的外部承包商。在这种情况下,拟议的模式可以作为决策过程中的一个有用的支持工具,以获得针对实际情况的明确建议。
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引用次数: 1
The Interplay of Restaurant SMEs’ Entrepreneurial and Environmental Characteristics, Management of the Requisite Assets, and Operational Efficiency 餐饮业中小企业创业特征与环境特征、必备资产管理与经营效率的相互作用
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-05-01 DOI: 10.2478/orga-2022-0011
T. Planinc, Marko Kukanja, Anja Žnidaršič
Abstract Background/Purpose: SMEs are subject to different factors in the business environments that influence their business performance. Considering the importance of restaurants’ environmental characteristics, entrepreneurs can also, through their entrepreneurial characteristics, influence SMEsʼ management of the requisite assets (MRA). Accordingly, this study examines the influence of restaurant SMEs’ entrepreneurial (self-efficacy, orientation, and demographics) and environmental (location, size, and competition) characteristics on MRA and, consequently, on SMEs’ operational efficiency. Methods: Primary data relating to the environmental (location, size, and competition) and entrepreneurial (self-efficacy, orientation, and demographic) characteristics were obtained using a survey questionnaire, while the secondary data were obtained from SMEs’ official financial reports. The sample consists of 266 restaurant SMEs in the Republic of Slovenia. Efficiency was analysed using data envelopment analysis (DEA), and structural equation modelling (SEM) was used to test the research model. Results: The results indicate that environmental characteristics have a much more significant impact on MRA than entrepreneurial characteristics. Entrepreneurial self-efficacy and most demographic characteristics (age, gender, education, and experience) proved not to influence significantly MRA and, consequently, SMEs’ operational efficiency. Conclusion: SMEs’ external environment is generally not directly influenced by managerial decisions. Therefore, it is critical to strengthen the influence of the internal environment through an active development of entrepreneurial characteristics, which could result in a more effective MRA and higher efficiency. The conclusion provides suggestions for future research and valuable information for entrepreneurs, academia, and policymakers.
摘要背景/目的:中小企业在经营环境中受到不同因素的影响,影响其经营绩效。考虑到餐馆环境特征的重要性,企业家也可以通过其企业家特征影响中小企业对必要资产(MRA)的管理。因此,本研究考察了餐饮业中小企业的创业(自我效能感、取向和人口统计学)和环境(位置、规模和竞争)特征对MRA的影响,从而对中小企业的运营效率产生影响。方法:通过问卷调查获得环境(区位、规模、竞争)和创业(自我效能感、定位、人口)特征等主要数据,从中小企业的官方财务报告中获取次要数据。样本包括斯洛文尼亚共和国的266家餐饮中小企业。采用数据包络分析(DEA)对效率进行分析,采用结构方程模型(SEM)对研究模型进行检验。结果:环境特征对MRA的影响显著大于创业特征。企业家自我效能感和大多数人口统计学特征(年龄、性别、教育程度和经验)被证明不会显著影响MRA,因此也不会影响中小企业的运营效率。结论:中小企业的外部环境一般不受管理决策的直接影响。因此,通过积极发展创业特征来加强内部环境的影响是至关重要的,这样可以使MRA更有效,效率更高。结论为未来的研究提供了建议,也为企业家、学术界和政策制定者提供了有价值的信息。
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引用次数: 1
Make it their Decisions, not your Directives: Exploring Required Green Competencies for Employee Ecological Behaviour 让他们做决定,而不是你的指令:探索员工生态行为所需的绿色能力
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-05-01 DOI: 10.2478/orga-2022-0009
K. Farooq, M. Yusliza, Zikri Muhammad, N. Mat
Abstract Background and Purpose: A growing body of evidence confirms that employee ecological behaviour (EEB) is the most critical factor indicating organisational competitive advantage and environmental performance. The present study identifies and explores the green competencies required at the workplace to perform ecological behaviour. No prior study has explored the required green competencies from employees at the workplace in higher education institutions to the researchers’ knowledge. Design/Methodology/Approach: The research utilises the data generated from eighteen comprehensive interviews with the top five Malaysian green universities’ employees. The study adopted the content analysis approach to explore contextually relevant competencies required for EEB in the workplace. Results: Six main green competencies, namely environmental awareness, environmental attitude, environmental knowledge, environmental consciousness, green mindfulness, and green ability, were generated from the analysis supporting ecological behaviour at the workplace. Conclusion: This research explored the required green competencies of employees to be environmental-friendly in the workplace by investigating the previously neglected domain required in the workplace. The research offers practical implications to universities and human resources (HR) to adopt accountabilities for an organisation to be environmentally sustainable. The recruitment committee and top management of higher education institutions should accentuate an environmental stance and green competencies in job descriptions to entice applicants with an environment-friendly mentality.
摘要背景和目的:越来越多的证据证实,员工生态行为(EEB)是衡量组织竞争优势和环境绩效的最关键因素。本研究确定并探索了工作场所执行生态行为所需的绿色能力。据研究人员所知,此前没有任何研究探讨高等教育机构工作场所员工所需的绿色能力。设计/方法/方法:该研究利用了对马来西亚五大绿色大学员工进行的十八次全面采访所产生的数据。该研究采用了内容分析方法来探索工作场所EEB所需的情境相关能力。结果:支持工作场所生态行为的分析产生了六种主要的绿色能力,即环境意识、环境态度、环境知识、环境意识、绿色正念和绿色能力。结论:本研究通过调查以前被忽视的工作场所所需领域,探讨了员工在工作场所环境友好所需的绿色能力。这项研究为大学和人力资源部(HR)制定组织环境可持续责任制提供了实际启示。招聘委员会和高等教育机构的最高管理层应在职位描述中强调环保立场和绿色能力,以环保的心态吸引申请人。
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引用次数: 3
Employee Participation in the Decision-Making Process and Organizational Citizenship Behavior: The Mediating Role of Affective Commitment 员工决策参与与组织公民行为:情感承诺的中介作用
IF 1.9 Q3 MANAGEMENT Pub Date : 2022-02-01 DOI: 10.2478/orga-2022-0005
E. Knezović, Hamza Smajić
Abstract Purpose: The purpose of this article is to examine the relationship between employee participation in the decision-making process (EPDMP) and organizational citizenship behavior (OCB) while considering the mediating role of affective commitment (AC). Methods: The article is based on primary cross-sectional data collected using questionnaires and applying a convenience sampling method among employees in Bosnia and Herzegovina (B&H). The sample consists of 302 employees from 127 companies across multiple industries. Results: First, there is a positive relationship between EPDMP and two dimensions of OCB – organizational citizenship behavior directed at individuals (OCBI) and organizational citizenship behavior directed at the organization (OCBO). Second, the findings suggest that AC mediates the relationship between EPDMP and OCBI and OCBO. Furthermore, OCBI is found to mediate the relationship between AC and OCBO. Conclusion: This article extends the literature by introducing the mediating role of AC in the relationship between EPDM and two dimensions of OCB and the mediating role of OCBI in the relationship between AC and OCBO.
摘要目的:研究员工决策过程参与(EPDMP)与组织公民行为(OCB)之间的关系,同时考虑情感承诺(AC)的中介作用。方法:本文采用问卷调查和便利抽样法对波斯尼亚和黑塞哥维那(B&H)的员工进行初步横断面数据收集。样本包括来自多个行业127家公司的302名员工。结果:第一,EPDMP与组织公民行为的两个维度——面向个人的组织公民行为(OCBI)和面向组织的组织公民行为(OCBO)存在正相关关系。第二,研究结果表明,交流在EPDMP与OCBI和OCBO之间起中介作用。此外,我们还发现OCBI在交流与OCBO之间起中介作用。结论:本文通过引入交流在EPDM与OCBO两个维度关系中的中介作用,以及OCBI在交流与OCBO关系中的中介作用,对文献进行了延伸。
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引用次数: 3
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