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The path to continual improvement and business excellence: compliance to ISO standards versus a business excellence approach 持续改进和卓越业务的途径:遵守ISO标准与卓越业务方法
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-04-30 DOI: 10.1007/s00769-022-01503-0
Joanna Gray, Jennifer Ross, Tony Badrick

ISO Standards provide a minimal benchmark for organisations to achieve accreditation or certification and maintain compliance to the core elements of the standard. These standards assist organisations in establishing and maintaining a quality management system. Business Excellence models are integrated collections of proven activities for how an organisation should operate to pursue excellence or world-class performance and sustainability. The focus is on the customers and internal processes to meet customer expectations. The pursuit of ISO compliance and business excellence are interrelated, synergistic and will lead to common approaches for progress and sustainability if well managed. Embracing quality assurance systems, tools of organisational excellence and benchmarking against the best international standards and practices are essential for businesses operating in a global community. The Royal College of Pathologists of Australasia Quality Assurance Programs Pty Ltd has long been a compliance-driven organisation, but more recently embraced the pursuit of business excellence by adopting the Australian Business Excellence Framework. These two approaches to quality management and continual improvement are compared and the value of incorporating both approaches is explored.

ISO标准为组织获得认可或认证并保持对标准核心要素的遵从性提供了最低基准。这些标准帮助组织建立和维持质量管理体系。商业卓越模式是一个组织应该如何运作以追求卓越或世界级绩效和可持续性的经过验证的活动的综合集合。重点是客户和内部流程,以满足客户的期望。追求ISO合规和卓越业务是相互关联的,协同作用的,如果管理得当,将导致共同的进步和可持续发展方法。采用质量保证体系、卓越组织的工具和参照最佳国际标准和做法的基准,对在全球范围内经营的企业至关重要。澳大拉西亚皇家病理学院质量保证计划有限公司长期以来一直是一个合规驱动的组织,但最近通过采用澳大利亚商业卓越框架,接受了追求卓越的业务。比较了这两种质量管理和持续改进的方法,并探讨了结合这两种方法的价值。
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引用次数: 3
Provision of chemical proficiency testing round on corn-based snack food for laboratories in the Asia-Pacific 为亚太地区的实验室提供以玉米为原料的休闲食品的化学能力测试
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-04-29 DOI: 10.1007/s00769-022-01498-8
Jolly C. Cotara, Leah C. Dajay, Melissa O. Guerra, Mylene B. Martin, Jennifer C. Laurea, Prudencio E. Adona Jr., Maricar Giel Y. Parcarey, Chriscel Z. Capili

As the only ISO/IEC 17043:2010-accredited food PT provider in the Philippines since 2013, the Department of Science and Technology-Food and Nutrition Research Institute successfully organized a PT Round on corn-based snack food for nutrition labeling parameters. The PT Round aimed at evaluating the performance of chemical laboratories in the Asia-Pacific area on the analysis of proximates (moisture, fat, protein and ash), total dietary fiber (TDF), saturated fatty acids and minerals (iron, calcium, sodium, potassium and zinc) in corn-based snack food through an interlaboratory comparison. A sufficiently homogeneous corn-based snack food test item was distributed to 67 registered laboratories. Results were evaluated using appropriate statistical procedures based on ISO 13528:2015. The mass fractions such as moisture, fat, protein, saturated fatty acids, calcium, sodium, potassium and zinc in corn-based snack food, which have xpt with negligible uncertainties, i.e., u(xpt) ≤ 0.3σpt, were issued with z scores, while other measurands with wide variability in the results, i.e., u(xpt) > 0.3σpt, were issued with z′ scores. The xpt (in % for proximates, TDF and saturated fatty acids, and 10–5 g/g for minerals) and the percentage of laboratories that obtained “Satisfactory” performance (│z or z′ score│ ≤ 2) were: moisture (2.95, 88 %), fat (15.75, 91 %), protein (9.75, 69 %), ash (1.61, 64 %), TDF (5.04, 54 %), saturated fatty acid (5.90, 78 %), iron (2.93, 69 %), calcium (161, 74 %), sodium (139, 82 %), potassium (170, 77 %) and zinc (2.68, 85 %). This PT Round allowed to assess laboratories’ performances on the analysis of nutrition labeling parameters in corn-based snack food and improvement on performance by conducting investigative and corrective actions for those participants with “Warning” and “Action” signals.

作为菲律宾自2013年以来唯一一家通过ISO/IEC 17043:2010认证的食品PT提供商,科技部食品与营养研究所成功组织了一次关于玉米零食营养标签参数的PT轮次。PT回合旨在通过实验室间比较,评价亚太地区化学实验室在分析以玉米为原料的零食中的近似物(水分、脂肪、蛋白质和灰分)、总膳食纤维(TDF)、饱和脂肪酸和矿物质(铁、钙、钠、钾和锌)方面的表现。向67个注册实验室分发了一份充分均匀的玉米零食测试项目。使用基于ISO 13528:2015的适当统计程序对结果进行评估。玉米类零食中的水分、脂肪、蛋白质、饱和脂肪酸、钙、钠、钾、锌等质量分数,其不确定度为xpt可忽略不计,即u(xpt)≤0.3σpt,取z分;其他结果变异性较大的指标,即u(xpt) > 0.3σpt,取z分。xpt(对比邻物、TDF和饱和脂肪酸的比值为%,对矿物质的比值为10-5 g/g)和获得“满意”性能的实验室百分率(│z或z′评分│≤2)分别为:水分(2.95,88%)、脂肪(15.75,91%)、蛋白质(9.75,69%)、灰分(1.61,64%)、TDF(5.04, 54%)、饱和脂肪酸(5.90,78%)、铁(2.93,69%)、钙(161,74%)、钠(139,82%)、钾(170,77%)和锌(2.68,85%)。是轮测试评估实验所在分析以玉米为基础的休闲食品的营养标签参数方面的表现,以及通过对有“警告”和“行动”信号的参与者进行调查和纠正措施,以改善表现。
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引用次数: 0
Reply to “Facing a shortage of the Latin letters for the prospective new SI symbols: alternative proposal for the new SI prefixes” 回复“面对未来新SI符号的拉丁字母短缺:新SI前缀的替代建议”
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-04-27 DOI: 10.1007/s00769-022-01499-7
Richard J. C. Brown

Dominik Pražák recently published in this journal a thoughtful discussion of the implications of a shortage of Latin letters for use in the SI. This is a short reply, intended to develop the opinions in that article.

Dominik Pražák最近在本刊上发表了一篇关于SI中使用的拉丁字母短缺的深思熟虑的讨论。这是一篇简短的回复,旨在阐述那篇文章中的观点。
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引用次数: 0
Is the z score sufficient to assess participants’ performance in proficiency testing? The hidden corrective action z分数是否足以评估参与者在能力测试中的表现?隐藏的纠正措施
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-03-18 DOI: 10.1007/s00769-022-01496-w
Fernando Cordeiro, Hendrik Emons, Piotr Robouch

Proficiency testing providers, accreditation bodies and testing laboratories should be aware that a laboratory participating in a proficiency testing round might have reported a biased result despite a satisfactory performance indicated by an assessment using uniquely the z score. A complementary performance evaluation, based on the ζ score and the assessment of the measurement uncertainty, is therefore highly recommended. This work presents an intuitive graphical tool (the Naji2 plot) that combines z and ζ scores together with the reported measurement uncertainties. This tool allows a comprehensive assessment of the laboratory performance and enables to identify the need for corrective actions. The concerned laboratory should then perform a root cause analysis and investigate their bias and/or their measurement uncertainty evaluation.

能力测试提供者、认证机构和测试实验室应该意识到,参与能力测试一轮的实验室可能报告了有偏差的结果,尽管使用z分数的评估表明其表现令人满意。因此,强烈推荐基于ζ分数和测量不确定度评估的补充性性能评估。这项工作提出了一个直观的图形工具(Naji2图),将z和ζ分数与报告的测量不确定度结合在一起。该工具允许对实验室绩效进行全面评估,并能够识别纠正措施的需要。相关实验室应进行根本原因分析,并调查其偏差和/或测量不确定度评估。
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引用次数: 1
External quality assessment (EQA) combined with on-site technical evaluation for capacity building in clinical microbiology laboratories in Pakistan 巴基斯坦临床微生物学实验室能力建设的外部质量评估(EQA)与现场技术评价相结合
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-03-01 DOI: 10.1007/s00769-022-01495-x
Noureen Saeed, Muhammad Zeeshan, Dania Khalid Saeed, Joveria Farooqi, Sadia Shakoor, Imran Ahmed, Kausar Jabeen, Jason Rao, Rumina Hasan

Objectives

Implementation of standard laboratory practices towards accurate antimicrobial susceptibility testing (AST) is challenging in resource-constrained settings. Efforts to improve AST are required to address knowledge and practice gaps in such settings. In this study, we aimed to address these gaps through external quality assurance surveys and mentoring of laboratories in Pakistan.

Methods

This prospective study (May 2017–September 2019) included 10 consenting laboratories. External quality assessment (EQA) was conducted quarterly and performance scored. Each EQA cycle was followed by an on-site technical visit during which AST methodology, quality procedures and laboratory safety were evaluated using a questionnaire developed for this study. Cumulative scores of performance in the EQA and in the technical evaluation were designated “Composite Laboratory Performance Score; CLPS”. During on-site visits, feedback provided was to each participating laboratory towards addressing gaps identified.

Results

Over the course of the study, our data show significant improvement in CLPS amongst the laboratories included. While improvement in the CLPS scores varied between laboratories, a linear regression model showed improvement within the cohort from 21.37 (May 2017) to 91.5 (September 2019); a significant overall increase of 70.13 points (p = 0.001).

Conclusion

Interventions to improve AMR surveillance include quality assured reporting of antimicrobial resistance. Our data show that in resource-limited settings EQA surveys and on-site evaluations followed by guidance contribute towards such improvement. We propose that this model would be a useful tool for laboratory strengthening in such settings.

在资源受限的环境下,实施准确的抗菌药物敏感性试验(AST)的标准实验室操作具有挑战性。需要努力改进AST,以解决这种情况下的知识和实践差距。在这项研究中,我们旨在通过外部质量保证调查和对巴基斯坦实验室的指导来解决这些差距。方法本前瞻性研究(2017年5月- 2019年9月)纳入10个同意的实验室。每季度进行一次外部质量评估(EQA)并对绩效进行评分。每个EQA周期之后是现场技术访问,在此期间,使用为本研究开发的问卷对AST方法,质量程序和实验室安全性进行评估。在EQA和技术评价中的累积成绩被指定为“综合实验室绩效分数;CLPS后续”。在现场访问期间,向每个参与实验室提供反馈,以解决确定的差距。结果在研究过程中,我们的数据显示CLPS在实验室中有显著改善。虽然CLPS评分的改善在实验室之间有所不同,但线性回归模型显示队列内的改善从21.37(2017年5月)到91.5(2019年9月);总体显著提高70.13分(p = 0.001)。结论提高抗菌素耐药性监测的干预措施包括有质量保证的耐药性报告。我们的数据表明,在资源有限的情况下,EQA调查和现场评估随后的指导有助于这种改进。我们建议,该模型将是在这种情况下加强实验室的有用工具。
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引用次数: 1
Preparation of a reference material for tea containing five pesticide residues and its evaluation in an interlaboratory comparison study in China 茶叶五种农药残留标准品的制备及其实验室间对比评价
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-02-03 DOI: 10.1007/s00769-022-01494-y
Yuhang Chen, Xinlei Qiu, Chao Feng, Qian Xu, Yuanjie Lin, Sunyang Le, Yu’e Jin, Guoquan Wang, Dasheng Lu

Monitoring pesticide residues is a key item in the field of food safety. Tea matrices represent a challenge in pesticide analysis due to the high content of coextracts. An interlaboratory comparison was organized to assess the performance of 73 laboratories, from 28 regions in China, on the quantification of five pesticide residues in tea matrix reference material in order to ensure the accuracy, reliability and comparability of monitored pesticide residues in foods. The tea matrix reference material spiked with pesticides was prepared according to ISO 17034. Briefly, blank green tea was spiked with bifenthrin, permethrin, fenpropathrin, buprofezin and imidacloprid, smashed, sieved, homogenized and bottled. It was assessed to be sufficiently homogeneous and stable. Participant laboratories were requested to submit quantification results with detailed analytical protocols. Assigned values were obtained from consensus values by robust analysis, and the results were assessed using z scores. The robust standard deviations for five pesticides were lower than the expected standard deviations in our interlaboratory comparison. In total, 93.8 % (255/272) of the results were acceptable (|z|≤ 2.0) and 82.2 % (60/73) of participant laboratories had satisfactory performance in pesticide residues quantification. Analytical protocols of extraction, cleanup and quantification methods were reviewed to assess their impacts on the results. Overall, a tea matrix reference material was successfully prepared for an interlaboratory comparison, and the results indicate that most of domestic laboratories have acceptable capability in pesticides quantification, while a few of them need to further optimize their protocols to improve performance.

农药残留监测是食品安全领域的一项重要内容。由于茶基质中共提取物含量高,因此对农药分析提出了挑战。为确保食品中农药残留监测结果的准确性、可靠性和可比性,对中国28个地区的73个实验室在茶叶基质标准物质中5种农药残留定量方面的表现进行了实验室间比较。按照ISO 17034标准制备了加药茶叶基质标准物质。简单地说,空白绿茶中加入了联苯菊酯、氯菊酯、苯丙菊酯、丁丙菊酯和吡虫啉,粉碎、筛分、均质和装瓶。它被评估为足够均匀和稳定。要求参与实验室提交定量结果和详细的分析方案。通过稳健分析从共识值中获得分配值,并使用z分数评估结果。在我们的实验室间比较中,五种农药的稳健标准偏差低于预期标准偏差。93.8%(255/272)的实验室检测结果可接受(|z|≤2.0),82.2%(60/73)的实验室检测结果满意。综述了提取、清理和定量方法的分析方案,评价了它们对结果的影响。总体而言,成功制备了茶叶基质标准物质,并进行了实验室间比较,结果表明,国内大多数实验室的农药定量能力尚可,但少数实验室的方案有待进一步优化以提高性能。
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引用次数: 1
Improvement of reference gas calorimeter to measure the gross calorific value of the reference methane gas having high purity (99.995 %) and calculation of uncertainty 测定高纯度(99.995%)甲烷气体总热值的参比气体量热仪的改进及不确定度的计算
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-02-03 DOI: 10.1007/s00769-021-01486-4
Kemal Ozcan, Timur Canel, Erdogan Tarcan

Natural gas is the most widely used energy source among other gases. For this reason, measuring the gross calorific value with very high precision is of great importance for users and sellers. With the reference calorimeter designed in this study, it was aimed to obtain the calorific value “Hm” of the methane gas which is the principal component of the natural gas and has the EN ISO 6976:2016 standard. The measurements made with the designed and manufactured reference calorimeter were evaluated. The reference calorimeter can measure temperature, mass, power, amount of wastewater absorbed, type and amount of waste gas with the highest precision that TUBITAK-NMI (The Scientific and Technological Research Council of Turkey)-(National Metrology Institute) can measure. Measurements made with the designed calorimeter were insulated so that there is no heat exchange from the external environment, while the gas flow rate and temperature provided by using stable temperature sources are controlled. Certified calibration instruments were used in all measurements. The experiments were carried out at a temperature of 298.16 K. The methane gas with 99.995 % purity was used as the reference gas and as a result of the measurements; experimental data were obtained with errors ranging from 0.5 % / 0.1 %. Analyses from experimental data have shown that the greatest error in gross calorific value “(Hm)G” is due to temperature and mass measurements. The mean gross calorific value obtained using eight measurements is 55460.60 kJ kg−1 or 889.03343 kJ mol−1 within a relative expanded uncertainty of 0.2 % (k = 2).

在其他气体中,天然气是使用最广泛的能源。因此,高精度地测量总发热量对用户和销售商都具有重要意义。本研究设计的参考量热计旨在获得天然气的主要成分甲烷气体的热值“Hm”,甲烷气体具有EN ISO 6976:2016标准。对设计和制造的参比量热计的测量结果进行了评价。参考量热计可以测量温度,质量,功率,废水吸收量,废气类型和数量,具有TUBITAK-NMI(土耳其科学技术研究委员会)-(国家计量研究所)可以测量的最高精度。用所设计的量热计进行的测量是绝缘的,因此没有来自外部环境的热交换,同时控制使用稳定温度源提供的气体流速和温度。所有测量均使用经认证的校准仪器。实验在298.16 K的温度下进行。以纯度为99.995%的甲烷气体为参比气体,作为测定结果;得到的实验数据误差在0.5% / 0.1%之间。对实验数据的分析表明,总热值“(Hm)G”的最大误差是由温度和质量测量引起的。在相对扩展不确定度为0.2% (k = 2)的范围内,八次测量得到的平均总热值为55460.60 kJ kg - 1或889.03343 kJ mol - 1。
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引用次数: 1
Optimization of medium composition for production of a simulated urine sample containing Enterococcus faecalis 含粪肠球菌模拟尿液样品培养基组成的优化
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-02-03 DOI: 10.1007/s00769-022-01493-z
Huu Tam Tran, Ngoc Nguyen Vo, Quan Thuy Truong

The production of a simulated urine sample is necessary for external quality assessment schemes in clinical testing. This study aimed to optimize the formulation of a simulated urine sample containing patient urine bacterial Enterococcus faecalis via response surface methodology based on central composite design. The results of a Plackett–Burman design experiment showed that three factors including sodium thioglycolate and peptone concentration and pH value significantly effected to concentration of E. faecalis. Notably, an initial concentration of 1.51 mg/mL of sodium thioglycolate and 3.63 mg/mL of peptone at a pH value of 8.06 of culture medium has been found to maximize the E. faecalis concentration (7.05 log (CFU/mL)). This optimal condition could be applied for production of a simulated urine sample containing E. faecalis.

在临床试验中,模拟尿样的制作对于外部质量评估方案是必要的。本研究旨在通过基于中心复合设计的响应面法优化含有粪肠球菌的患者尿液模拟样品的配方。Plackett-Burman设计试验结果表明,巯基乙酸钠、蛋白胨浓度和pH值对粪肠球菌浓度有显著影响。值得注意的是,在初始浓度为1.51 mg/mL的巯基乙酸钠和3.63 mg/mL的蛋白胨,pH值为8.06时,粪肠杆菌的浓度达到最大(7.05 log (CFU/mL))。该最佳工艺条件可用于生产含粪肠杆菌的模拟尿样。
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引用次数: 1
Implementation of ISO 17034 & Guide 34 in China 在中国实施ISO 17034和指南34
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-02-01 DOI: 10.1007/s00769-021-01490-8
Xiaoru Xing, Tao Feng, Dajun Xu, Lamei Wang, Zijie Sun, Ping He

This paper introduces the implementation of ISO Guide 34 and ISO 17034 in the Mainland of P R China, especially from the accreditation viewpoint. The comparisons are made regarding different aspects in accreditation, including the accreditation number, the growth (rate) as well as the findings identified during onsite assessments between reference material producers and testing laboratories. The distribution of the non-conformities is also discussed to show the impact of the changed structure from ISO Guide 34 to ISO 17034, with the presentation of highlighted typical non-conformities against ISO 17034.

本文介绍ISO指南34和ISO 17034在中国内地的实施情况,特别是从认可的角度。对认证的不同方面进行了比较,包括认证数量、增长(速度)以及在标准物质生产商和测试实验室之间进行现场评估时确定的结果。还讨论了不符合项的分布,以显示从ISO指南34到ISO 17034结构变化的影响,并突出显示了针对ISO 17034的典型不符合项。
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引用次数: 0
Trends in the development of proficiency testing for chemical analysis: focus on food and environmental matrices 化学分析能力测试的发展趋势:关注食品和环境基质
IF 0.9 4区 工程技术 Q3 Engineering Pub Date : 2022-01-29 DOI: 10.1007/s00769-021-01487-3
Igor Renato Bertoni Olivares, Gilberto Batista de Souza, Ana Rita de Araujo Nogueira, Vitor Hugo Polisél Pacces, Pamela Aparecida Grizotto, Paula Souza da Silva Gomes Lima, Rhaissa Mecca Bontempi

The importance of quality in analytical chemistry stimulates the development of different tools to assure the reliability of analytical results. Among different tools, proficiency testing (PT) stands out because it can be used to evaluate bias, check uncertainty, train analysts, or certify if a laboratory can execute a method adequately and provide correct results. There is a growing demand for traceable and reliable results in analytical chemistry, which can be illustrated with the growth of ISO/IEC 17025 accreditation and the importance of PT in this context. This has led to an increase in developments and publications about PT programs. This paper reports a detailed review considering the best practices to develop PT for chemical analysis, focusing on food and environmental matrices. An evaluation of the trends and the statistical strategies in its development in the last two years was performed to guide new developments of this tool that is increasingly necessary for laboratories.

分析化学中质量的重要性刺激了各种工具的发展,以保证分析结果的可靠性。在不同的工具中,熟练度测试(PT)脱颖而出,因为它可以用来评估偏差、检查不确定性、培训分析人员,或者证明实验室是否能够充分执行一种方法并提供正确的结果。分析化学中对可追溯和可靠结果的需求日益增长,这可以从ISO/IEC 17025认证的增长和PT在此背景下的重要性中得到说明。这导致了关于PT程序的开发和出版物的增加。本文详细介绍了PT用于化学分析的最佳实践,重点是食品和环境基质。对过去两年中其发展的趋势和统计策略进行了评估,以指导该工具的新发展,该工具对实验室越来越必要。
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引用次数: 1
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