Pub Date : 2019-06-30DOI: 10.1080/08934215.2019.1636107
Brandi N. Frisby, R. J. Sidelinger, Nicholas T. Tatum
Maintaining positive alumni relations is crucial for any university. This study explored the long-term effects rapport and memorable messages can have on alumni beliefs and behaviors. Results highlight the influence of instructor-student rapport on university organizational identification and social expectations for alumni. Both positive and negative memorable messages alumni received from faculty members, and the influence of these messages on alumni behaviors, emerged. Practical implications related to all stakeholders—faculty, students, and fundraising and development professionals—are forwarded.
{"title":"Alumni Recollections of Interactions with Instructors and Current Organizational Identification, Commitment, and Support of the University","authors":"Brandi N. Frisby, R. J. Sidelinger, Nicholas T. Tatum","doi":"10.1080/08934215.2019.1636107","DOIUrl":"https://doi.org/10.1080/08934215.2019.1636107","url":null,"abstract":"Maintaining positive alumni relations is crucial for any university. This study explored the long-term effects rapport and memorable messages can have on alumni beliefs and behaviors. Results highlight the influence of instructor-student rapport on university organizational identification and social expectations for alumni. Both positive and negative memorable messages alumni received from faculty members, and the influence of these messages on alumni behaviors, emerged. Practical implications related to all stakeholders—faculty, students, and fundraising and development professionals—are forwarded.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1636107","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44990574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-06-29DOI: 10.1080/08934215.2019.1634747
Deanna D. Sellnow, T. Sellnow, Jason M. Martin
Inconsistent, unclear, and inaccurate messages can dissuade audiences from engaging in appropriate crisis response behaviors. Thus, message convergence is both a priority and a persistent challenge for crisis communicators. In 2013, the Porcine Epidemic Diarrhea virus (PEDv) caused substantial losses in the U.S. swine industry. This study examines interview responses by spokespersons from multiple swine agency experts and university extension agents through the lens of message convergence theory. Results extend previous research regarding what to communicate by revealing how to communicate effectively. Ultimately, this analysis explains how, when existing convergent messages are no longer accurate, practitioners must sometimes foster their own divergence to put forward a more accurate message (in this case, for effectively improving biosecurity).
{"title":"Strategic Message Convergence in Communicating Biosecurity: The Case of the 2013 Porcine Epidemic Diarrhea Virus","authors":"Deanna D. Sellnow, T. Sellnow, Jason M. Martin","doi":"10.1080/08934215.2019.1634747","DOIUrl":"https://doi.org/10.1080/08934215.2019.1634747","url":null,"abstract":"Inconsistent, unclear, and inaccurate messages can dissuade audiences from engaging in appropriate crisis response behaviors. Thus, message convergence is both a priority and a persistent challenge for crisis communicators. In 2013, the Porcine Epidemic Diarrhea virus (PEDv) caused substantial losses in the U.S. swine industry. This study examines interview responses by spokespersons from multiple swine agency experts and university extension agents through the lens of message convergence theory. Results extend previous research regarding what to communicate by revealing how to communicate effectively. Ultimately, this analysis explains how, when existing convergent messages are no longer accurate, practitioners must sometimes foster their own divergence to put forward a more accurate message (in this case, for effectively improving biosecurity).","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1634747","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44981515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-06-29DOI: 10.1080/08934215.2019.1636106
Jennifer D. McCullough
Sympathy cards are a popular channel by which grief support is communicated. In order to better understand the supportive messages used in sympathy cards, a content analysis was performed. The messages found in one hundred cards from major greeting card companies were coded based on their level of person centeredness (Burleson, 1994) and their use of grief management strategies (Marwit & Carusa, 1998). Results indicate sympathy cards typically rely on moderate and high person centered messages. The majority of strategies previously identified by the modified Support-Intended Statements Scale (SISS) were used. However, one unique strategy labeled “difficulty knowing what to say” was identified.
{"title":"“When You Care Enough to Send the Very Best”: Examining the Person-Centered Quality of Message Features Provided in Sympathy Cards","authors":"Jennifer D. McCullough","doi":"10.1080/08934215.2019.1636106","DOIUrl":"https://doi.org/10.1080/08934215.2019.1636106","url":null,"abstract":"Sympathy cards are a popular channel by which grief support is communicated. In order to better understand the supportive messages used in sympathy cards, a content analysis was performed. The messages found in one hundred cards from major greeting card companies were coded based on their level of person centeredness (Burleson, 1994) and their use of grief management strategies (Marwit & Carusa, 1998). Results indicate sympathy cards typically rely on moderate and high person centered messages. The majority of strategies previously identified by the modified Support-Intended Statements Scale (SISS) were used. However, one unique strategy labeled “difficulty knowing what to say” was identified.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1636106","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47317634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-06-29DOI: 10.1080/08934215.2019.1634748
Kari Kristinsson, Inga Jona Jonsdottir, Stefán Karl Snorrason
This study investigated how employees’ perceptions of their supervisors’ listening skills are associated with employees’ work-related quality of life. The study used a nationally representative sample of the employed Icelandic population (N = 453). Participants completed the Active-Empathic Listening (AEL) scale and Work-Related Quality of Life scale. Results showed that employees who rated supervisors to be higher on the AEL scale reported a higher general well-being score. More specifically, employees who perceived supervisors to have higher AEL rated their working conditions and control at work higher, reported being happier with their career and home-work interface, were generally more content with their life, and showed lower levels of stress compared to employees who perceived supervisors to have lower AEL.
{"title":"Employees’ Perceptions of Supervisors’ Listening Skills and Their Work-Related Quality of Life","authors":"Kari Kristinsson, Inga Jona Jonsdottir, Stefán Karl Snorrason","doi":"10.1080/08934215.2019.1634748","DOIUrl":"https://doi.org/10.1080/08934215.2019.1634748","url":null,"abstract":"This study investigated how employees’ perceptions of their supervisors’ listening skills are associated with employees’ work-related quality of life. The study used a nationally representative sample of the employed Icelandic population (N = 453). Participants completed the Active-Empathic Listening (AEL) scale and Work-Related Quality of Life scale. Results showed that employees who rated supervisors to be higher on the AEL scale reported a higher general well-being score. More specifically, employees who perceived supervisors to have higher AEL rated their working conditions and control at work higher, reported being happier with their career and home-work interface, were generally more content with their life, and showed lower levels of stress compared to employees who perceived supervisors to have lower AEL.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1634748","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42523817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-04DOI: 10.1080/08934215.2019.1610470
Theresa M. de los Santos, Lauren M. Amaro, Nataria T. Joseph
Contemporary mothers use social networking sites to seek information, compare themselves to other mothers, assess their performance, and express emotions. This content analysis explores and compares popular sites for mothers – forums, blogs, and Facebook groups. Coders analyzed 984 posts and 1730 associated comments for topics, expressed emotions, and social comparison. Analysis showed that the most common topic of conversation was the role of the mother, which included expectations of motherhood. Further, mothers communicated horizontal and downward comparison with little upward comparison and expressed negative emotions more often with greater diversity than positive emotions. Finally, the platforms varied in function and emotional tenor. The discussion addresses the effective use of these sites.
{"title":"Social Comparison and Emotion across Social Networking Sites for Mothers","authors":"Theresa M. de los Santos, Lauren M. Amaro, Nataria T. Joseph","doi":"10.1080/08934215.2019.1610470","DOIUrl":"https://doi.org/10.1080/08934215.2019.1610470","url":null,"abstract":"Contemporary mothers use social networking sites to seek information, compare themselves to other mothers, assess their performance, and express emotions. This content analysis explores and compares popular sites for mothers – forums, blogs, and Facebook groups. Coders analyzed 984 posts and 1730 associated comments for topics, expressed emotions, and social comparison. Analysis showed that the most common topic of conversation was the role of the mother, which included expectations of motherhood. Further, mothers communicated horizontal and downward comparison with little upward comparison and expressed negative emotions more often with greater diversity than positive emotions. Finally, the platforms varied in function and emotional tenor. The discussion addresses the effective use of these sites.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1610470","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47522740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-04DOI: 10.1080/08934215.2019.1607516
Cathlin V. Clark-Gordon, N. Bowman, Alan K. Goodboy, Alyssa A. Wright
When an individual is anonymous online, they may communicate more boldly than they would in a face-to-face situation—a phenomenon called the online disinhibition effect. While much is known about the toxic effects of online disinhibition, social effects (such as self-disclosure) receive less scholarly attention. This meta-analysis (k = 14, random effects assumed) examined the relationship between anonymity and online self-disclosure as a form of benign disinhibition. Results indicated anonymity had a positive average correlation with self-disclosure (r = .184). However, there was substantial heterogeneity across studies that could not be explained by moderators including type of anonymity (visual or discursive), the measure of self-disclosure (self-report or content analysis), or the type of interaction task (social, task, none present).
{"title":"Anonymity and Online Self-Disclosure: A Meta-Analysis","authors":"Cathlin V. Clark-Gordon, N. Bowman, Alan K. Goodboy, Alyssa A. Wright","doi":"10.1080/08934215.2019.1607516","DOIUrl":"https://doi.org/10.1080/08934215.2019.1607516","url":null,"abstract":"When an individual is anonymous online, they may communicate more boldly than they would in a face-to-face situation—a phenomenon called the online disinhibition effect. While much is known about the toxic effects of online disinhibition, social effects (such as self-disclosure) receive less scholarly attention. This meta-analysis (k = 14, random effects assumed) examined the relationship between anonymity and online self-disclosure as a form of benign disinhibition. Results indicated anonymity had a positive average correlation with self-disclosure (r = .184). However, there was substantial heterogeneity across studies that could not be explained by moderators including type of anonymity (visual or discursive), the measure of self-disclosure (self-report or content analysis), or the type of interaction task (social, task, none present).","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1607516","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47782828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-01DOI: 10.1080/08934215.2019.1608281
Joshua R. Pederson, Meara H. Faw
Following stressful experiences like relational transgressions, individuals often turn to members of their personal network for support. This study explored how third-party network members approach coping (communal vs. individual) with a transgressed individual. Fifty network members accompanied transgressed individuals to a communication lab where they completed a questionnaire assessing their perceptions and feelings about the transgression. Findings show that network members’ reports of communal coping with another person’s transgression experience are associated with feelings of hurt and anger, as well as unforgiveness towards the transgressor. This study expands communal coping research to understand the outcomes of communal approaches within stressors typically perceived as individual and suggests that effects of stressors and their subsequent coping behaviors ripple throughout personal networks.
{"title":"Communal Coping following Relational Transgressions: Perspectives of Third-Party Personal Network Members","authors":"Joshua R. Pederson, Meara H. Faw","doi":"10.1080/08934215.2019.1608281","DOIUrl":"https://doi.org/10.1080/08934215.2019.1608281","url":null,"abstract":"Following stressful experiences like relational transgressions, individuals often turn to members of their personal network for support. This study explored how third-party network members approach coping (communal vs. individual) with a transgressed individual. Fifty network members accompanied transgressed individuals to a communication lab where they completed a questionnaire assessing their perceptions and feelings about the transgression. Findings show that network members’ reports of communal coping with another person’s transgression experience are associated with feelings of hurt and anger, as well as unforgiveness towards the transgressor. This study expands communal coping research to understand the outcomes of communal approaches within stressors typically perceived as individual and suggests that effects of stressors and their subsequent coping behaviors ripple throughout personal networks.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1608281","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45807203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-24DOI: 10.1080/08934215.2019.1603317
S. Beck
Past research suggests that majority and minority subgroups influence group members in different ways. This exploratory study examined the communication behind such influence, specifically the argumentation messages majority and minority subgroup members use in decision-making. Using an argumentation coding scheme to analyze city commission meetings, communicative differences were found in relation to the two subgroups. Specifically, majority members focused on coalition formation messages while minority members focused on substantive argumentation. In general, the results provide an explanatory communicative foundation for the cognitive outcomes found in previous majority/minority influence literature.
{"title":"Majority and Minority Subgroup Argumentation Messages","authors":"S. Beck","doi":"10.1080/08934215.2019.1603317","DOIUrl":"https://doi.org/10.1080/08934215.2019.1603317","url":null,"abstract":"Past research suggests that majority and minority subgroups influence group members in different ways. This exploratory study examined the communication behind such influence, specifically the argumentation messages majority and minority subgroup members use in decision-making. Using an argumentation coding scheme to analyze city commission meetings, communicative differences were found in relation to the two subgroups. Specifically, majority members focused on coalition formation messages while minority members focused on substantive argumentation. In general, the results provide an explanatory communicative foundation for the cognitive outcomes found in previous majority/minority influence literature.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1603317","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42615855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-15DOI: 10.1080/08934215.2019.1587485
Timothy Curran, Jared Worwood, J. Smart
The social skills deficit vulnerability model of psychosocial problems posits that individuals with low communication skills are at an increased risk for stressful events and psychological problems. This study examined the relationship between young adults’ current cognitive flexibility and general anxiety symptoms through destructive parent–young adult child conflict communication. Participants (N = 152) reported their cognitive flexibility, general anxiety symptoms, and destructive conflict communication with their mother and father. Results showed cognitive flexibility negatively predicted destructive conflict communication with both parents. Destructive conflict communication with mothers was related to general anxiety symptoms. There was also a significant indirect effect from cognitive flexibility to anxiety through destructive conflict communication with mothers. Implications of these results are discussed.
{"title":"Cognitive Flexibility and Generalized Anxiety Symptoms: The Mediating Role of Destructive Parent-Child Conflict Communication","authors":"Timothy Curran, Jared Worwood, J. Smart","doi":"10.1080/08934215.2019.1587485","DOIUrl":"https://doi.org/10.1080/08934215.2019.1587485","url":null,"abstract":"The social skills deficit vulnerability model of psychosocial problems posits that individuals with low communication skills are at an increased risk for stressful events and psychological problems. This study examined the relationship between young adults’ current cognitive flexibility and general anxiety symptoms through destructive parent–young adult child conflict communication. Participants (N = 152) reported their cognitive flexibility, general anxiety symptoms, and destructive conflict communication with their mother and father. Results showed cognitive flexibility negatively predicted destructive conflict communication with both parents. Destructive conflict communication with mothers was related to general anxiety symptoms. There was also a significant indirect effect from cognitive flexibility to anxiety through destructive conflict communication with mothers. Implications of these results are discussed.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1587485","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42359591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-03-08DOI: 10.1080/08934215.2019.1582682
Lindsey S. Aloia, Ron Warren
This study examined the quality of parent–child relationships as a function of both parenting style and online relational maintenance behaviors. Five hundred and four parents completed measures of relationship quality (parental support, relational depth, parent–child conflict), parenting style (authoritarian, permissive, authoritative), and online relational maintenance behaviors (planning behaviors, comforting messages, material sharing); paired adolescents also assessed the quality of their parent–child relationships. A structural equation analysis evaluated a model in which parenting style predicted online relational maintenance behaviors that, in turn, predicted the quality of parent–child relationships. Results indicated partial support for our hypotheses.
{"title":"Quality Parent–Child Relationships: The Role of Parenting Style and Online Relational Maintenance Behaviors","authors":"Lindsey S. Aloia, Ron Warren","doi":"10.1080/08934215.2019.1582682","DOIUrl":"https://doi.org/10.1080/08934215.2019.1582682","url":null,"abstract":"This study examined the quality of parent–child relationships as a function of both parenting style and online relational maintenance behaviors. Five hundred and four parents completed measures of relationship quality (parental support, relational depth, parent–child conflict), parenting style (authoritarian, permissive, authoritative), and online relational maintenance behaviors (planning behaviors, comforting messages, material sharing); paired adolescents also assessed the quality of their parent–child relationships. A structural equation analysis evaluated a model in which parenting style predicted online relational maintenance behaviors that, in turn, predicted the quality of parent–child relationships. Results indicated partial support for our hypotheses.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2019-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08934215.2019.1582682","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48593717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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