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CSR perceptions, meaningful work and innovative behaviors: the moderated mediation effects of co-worker instrumental and emotional support 企业社会责任认知、有意义的工作和创新行为:同事工具性支持和情感支持的调节中介效应
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-05-29 DOI: 10.1108/bjm-05-2023-0184
Won-Moo Hur, Taewon Moon, Jie Young Won, Seung-Yoon Rhee

Purpose

This study examines the role of meaningful work in mediating the relationship between employees’ perceptions of corporate social responsibility (CSR) and innovative behavior. This study further examines how co-worker support, both instrumental and emotional, moderates the meaningful work–innovative behavior relationship.

Design/methodology/approach

Utilizing survey data from 355 employees in South Korea with a two-wave longitudinal design, path modeling with the M-plus PROCESS macro was performed to analyze the mediation and second-stage moderated mediation effects.

Findings

The results showed that the relationship between employee CSR perceptions and innovative behavior was mediated by meaningful work. Co-worker instrumental support strengthened the meaningful work–innovative behavior relationship, whereas co-worker emotional support had no significant moderating effect. The three-way interaction analysis indicated that the meaningful work–innovative behavior relationship was weakest when co-worker instrumental support was low. Additionally, instrumental support by co-workers moderated the indirect effect of CSR perceptions on innovative behavior via meaningful work.

Originality/value

This research contributes to the literature on CSR perceptions and meaningful work. Our focus on meaningful work as a key psychological mechanism provides insights into how and why employee CSR perceptions promote desirable outcomes including innovative behavior, an underexplored yet important outcome. Furthermore, by identifying co-worker instrumental support as a significant boundary condition, this study contributes to a more nuanced understanding of the social context that promotes innovative behavior.

目的本研究探讨了有意义的工作在员工对企业社会责任(CSR)的认知与创新行为之间的中介作用。研究结果结果表明,员工的企业社会责任认知与创新行为之间的关系受有意义工作的调节。同事的工具性支持加强了有意义工作与创新行为之间的关系,而同事的情感支持则没有显著的调节作用。三方交互分析表明,当同事的工具性支持较低时,有意义工作与创新行为之间的关系最弱。此外,同事的工具性支持通过有意义的工作调节了企业社会责任认知对创新行为的间接影响。我们将重点放在有意义的工作这一关键心理机制上,从而深入了解员工的企业社会责任认知如何以及为什么会促进包括创新行为在内的理想结果,而创新行为是一种尚未得到充分探索但却非常重要的结果。此外,通过确定同事的工具性支持是一个重要的边界条件,本研究有助于更细致地理解促进创新行为的社会环境。
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引用次数: 0
Sleepless nights at work: examining the mediating role of insomnia in customer mistreatment 工作中的不眠之夜:研究失眠在客户虐待中的中介作用
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-05-15 DOI: 10.1108/bjm-11-2023-0426
Jeeyoon Jeong, Ji Hoon Lee, Steven J. Karau
<h3>Purpose</h3><p>Grounded in the conservation of resources theory, this study proposes the mechanisms and conditions under which customer mistreatment affects employee proactive behavior. This study focuses on insomnia as a mediating mechanism and resilience as a boundary condition for the indirect effect of customer mistreatment on employee proactive behavior via insomnia.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>We conducted a single survey in two phases, with a time lag of three weeks, among 302 frontline South Korean employees. The data collected from these two points were then analyzed using hierarchical regression analysis and the PROCESS macro.</p><!--/ Abstract__block --><h3>Findings</h3><p>The findings demonstrated that there was a significant negative relationship between customer mistreatment and employee proactive behavior, and this relationship was mediated by insomnia. Furthermore, the results revealed that resilience moderates both the effect of customer mistreatment on insomnia and the indirect effect of customer mistreatment on employee proactive behavior through insomnia.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>This research primarily focuses on Korean frontline workers, potentially limiting cultural generalizability. The reliance on self-reported data may introduce common method bias. Future studies should diversify participant demographics and utilize multi-source feedback to validate findings. Grounded in the Conservation of Resource Theory, this study underscores the neglected linkage between customer mistreatment and proactive behavior, especially in frontline employees. We introduce insomnia as a pivotal mediator, deepening our understanding of why mistreatment dampens proactivity. Additionally, we spotlight the role of resilience, revealing its buffering effect against mistreatment’s adverse outcomes.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>Organizations should be aware of the detrimental effects of customer mistreatment on frontline employees, as it can hamper proactive behavior, primarily through the exacerbation of insomnia. Implementing resilience-training programs can be a proactive step, offering frontline staff tools to buffer against such negative outcomes. Managers are encouraged to recognize and address instances of customer mistreatment and prioritize employee well-being, which in turn can foster a more proactive and resilient workforce, enhancing organizational performance and customer satisfaction.</p><!--/ Abstract__block --><h3>Social implications</h3><p>This study underscores the broader societal challenge of customer mistreatment in the service sector, highlighting its ripple effects on employee well-being and proactive behavior. It sheds light on the importance of fostering respectful interactions in public and private spaces, emphasizing mutual respect between customers and service providers. Recognizing the ad
目的本研究以资源保护理论为基础,提出了客户虐待影响员工主动行为的机制和条件。本研究将失眠作为中介机制,将抗逆力作为边界条件,研究顾客虐待通过失眠对员工主动行为的间接影响。设计/方法/途径我们分两个阶段对 302 名韩国一线员工进行了一次调查,调查时滞为三周。研究结果研究结果表明,客户虐待与员工主动行为之间存在显著的负相关关系,而这种关系是由失眠症中介的。此外,研究结果表明,抗挫折能力既调节了客户虐待对失眠的影响,也调节了客户虐待通过失眠对员工主动行为的间接影响。对自我报告数据的依赖可能会带来常见的方法偏差。未来的研究应使参与者的人口结构多样化,并利用多源反馈来验证研究结果。本研究以资源保护理论为基础,强调了被忽视的客户虐待与主动行为之间的联系,尤其是一线员工的主动行为。我们将失眠作为一个关键的中介因素,加深了我们对虐待为何会抑制积极主动行为的理解。此外,我们还强调了抗挫折能力的作用,揭示了它对虐待不良后果的缓冲作用。实际意义企业应该意识到客户虐待对一线员工的不利影响,因为它可能会阻碍积极主动的行为,主要是通过加剧失眠。实施抗压能力培训计划可以是一个积极的步骤,它为一线员工提供了缓冲此类负面影响的工具。我们鼓励管理者认识并处理客户虐待事件,优先考虑员工的福祉,这反过来又可以培养一支更加积极主动、抗压能力更强的员工队伍,从而提高组织绩效和客户满意度。 社会影响这项研究强调了服务行业客户虐待所带来的更广泛的社会挑战,突出了其对员工福祉和积极主动行为的连锁反应。它揭示了在公共和私人空间促进相互尊重的互动的重要性,强调了顾客和服务提供者之间的相互尊重。认识到虐待的不利影响,可以促使社会讨论工作场所的道德问题,并鼓励组织倡导员工的权利。最终,培养一种谴责虐待顾客行为的文化可以带来更健康的工作环境,使员工和整个社会都能从中受益。此外,本研究还引入了抗挫折能力作为调节因子的概念,为个体抗挫折能力水平如何影响客户虐待与主动行为之间的关系提供了新的见解。该研究超越了传统的工作场所动态分析,探讨了这些互动对个人福祉和睡眠模式的广泛影响。通过应用调节中介框架,本研究加深了人们对复杂的组织行为动态的理解,尤其是在服务行业,并为理论理解和实际应用提供了有价值的启示。
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引用次数: 0
Supervisor bottom-line mentality and employee workplace well-being: a multiple mediation model 主管的底线思维与员工的职场幸福感:多重中介模型
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-04-22 DOI: 10.1108/bjm-11-2023-0467
Linyi Guo, Jing Du, Juncheng Zhang

Purpose

This study is intended to investigate the relationship between supervisor bottom-line mentality (BLM) and employee workplace well-being. In addition, this study discusses the mediating roles of perception of organizational politics and job anxiety in this relationship.

Design/methodology/approach

Data were gathered from a two-wave survey of 301 full-time employees in southern China. The PROCESS macro in SPSS was applied to test the hypotheses.

Findings

Results showed that supervisor BLM was negatively related to employee workplace well-being. Moreover, perceptions of organizational politics and job anxiety played multiple mediating roles in the relationship between supervisor BLM and employee workplace well-being.

Originality/value

Drawing on the conservation of resource (COR) theory and cognitive-affective personality system (CAPS) theory, this study proposes a multiple mediation model to advance our understanding of how supervisor BLM affects employee workplace well-being.

目的 本研究旨在探讨主管底线心态(BLM)与员工职场幸福感之间的关系。此外,本研究还讨论了组织政治感和工作焦虑在这一关系中的中介作用。结果结果表明,主管的 BLM 与员工的职场幸福感呈负相关。原创性/价值本研究借鉴资源保护(COR)理论和认知-情感人格系统(CAPS)理论,提出了一个多重中介模型,以促进我们对主管 BLM 如何影响员工职场幸福感的理解。
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引用次数: 0
Determinants of corporate environmental performance and the moderating effect of economic crises 企业环境绩效的决定因素和经济危机的调节作用
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-04-22 DOI: 10.1108/bjm-06-2023-0233
María Lourdes Arco-Castro, María Victoria López-Pérez, Ana Belén Alonso-Conde, Javier Rojo Suárez

Purpose

This paper aims to identify the effect of environmental management systems (EMSs), commitment to stakeholders and gender diversity on corporate environmental performance (CEP) and the extent to which an economic crisis moderates these relationships.

Design/methodology/approach

A regression analysis was conducted on a sample of 14,217 observations from 1,933 firms from 26 countries from 2002 to 2010. The estimator used is ordinary least squares with heteroscedastic panel-corrected standard errors (PCSEs), which allows us to obtain consistent results in the presence of heteroscedasticity and autocorrelation.

Findings

The results show that EMSs and stakeholder engagement are mechanisms that drive CEP but lose their effectiveness in times of crisis. However, the presence of women on boards has a positive effect on CEP that is not affected by an economic crisis.

Research limitations/implications

The study has some limitations that could be addressed in the future. We present board gender diversity as a governance mechanism because its role is strongly related to non-financial performance. Future studies could focus on other corporate governance mechanisms, such as the presence of institutional or long-term investors. In addition, other mechanisms could be found that can counteract poor environmental performance in times of crisis. Finally, it might be useful to contrast these results with the crisis generated by the coronavirus pandemic.

Practical implications

The results obtained have important practical implications at the corporate and institutional levels. At the corporate level, they highlight, as essential contributions, that environmental management systems and stakeholder orientation are not effective in times of economic crisis, except for with the presence of women on the board.

Social implications

Following the crisis, the European Commission has promoted gender diversity on boards as a mechanism to improve the governance of entities – improving, among other aspects, sustainability. In this sense, another one of the practical implications of the study is support for the policies that the European Union has implemented over the last two decades.

Originality/value

The paper analyses how a crisis affects the moral and cultural institutional mechanisms that promote CEP. Gender diversity on the board of directors not only promotes environmental performance but also appears to be a governance mechanism that ensures this performance in times of crisis when the other mechanisms lose their effectiveness. The study proposes specific policies that help maintain environmental performance in an economic crisis.

目的 本文旨在确定环境管理系统(EMS)、对利益相关者的承诺和性别多样性对企业环境绩效(CEP)的影响,以及经济危机在多大程度上调节了这些关系。所使用的估计方法是普通最小二乘法与异方差面板校正标准误差(PCSEs),这使我们能够在存在异方差和自相关的情况下获得一致的结果。研究结果结果表明,EMS 和利益相关者参与是推动 CEP 的机制,但在危机时期会失去其有效性。然而,女性在董事会中的存在对 CEP 有积极影响,且不受经济危机的影响。我们将董事会性别多样性作为一种治理机制,因为它的作用与非财务绩效密切相关。未来的研究可以关注其他公司治理机制,如机构投资者或长期投资者的存在。此外,还可以找到其他机制,在危机时期抵消不良的环境绩效。最后,不妨将这些结果与冠状病毒大流行引发的危机进行对比。社会影响危机发生后,欧盟委员会推动董事会中的性别多元化,将其作为改善实体治理的一种机制--除其他方面外,改善可持续性。从这个意义上讲,本研究的另一个实际意义是支持欧盟在过去二十年中实施的政策。原创性/价值本文分析了危机如何影响促进 CEP 的道德和文化体制机制。董事会中的性别多样性不仅能促进环境绩效,而且似乎还是一种治理机制,能在危机时期当其他机制失去效力时确保这种绩效。本研究提出了有助于在经济危机中保持环境绩效的具体政策。
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引用次数: 0
Decreasing employability with age? The role of automation risk, lifelong learning and occupational mobility 就业能力随年龄增长而下降?自动化风险、终身学习和职业流动性的作用
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-04-17 DOI: 10.1108/bjm-11-2022-0419
Bernadeta Goštautaitė, Miglė Šerelytė

Purpose

As aging populations lead to longer working lives and increasing automation threatens job security, maintaining lifelong employability is becoming a fundamental challenge for many individuals. The purpose of this study is to examine how lifelong employability can be maintained.

Design/methodology/approach

Based on the theoretical perspectives of both movement capital and selection, optimization and compensation (SOC) theories, we used large-scale survey data (N = 2,256) from three European countries to investigate strategies for preserving employability among aging workers. Specifically, we explored the perceived risk of automation, lifelong learner characteristics and self-efficacy for occupational mobility as boundary conditions that may shape the negative relationship between age and employability.

Findings

We found a negative relationship between age and employability, which was more pronounced when the perceived risk of automation was higher. Furthermore, lifelong learner characteristics and self-efficacy for occupational mobility mitigated the negative relationship, so that age was not related to employability if people possessed lifelong learner characteristics and were ready for a career change.

Originality/value

Our study implies the importance of investing in enhancing lifelong learner characteristics and self-efficacy for occupational mobility for older employees.

目的 随着人口老龄化导致工作年限的延长,以及自动化程度的不断提高对工作保障的威胁,保持终身就业能力正成为许多人面临的基本挑战。本研究旨在探讨如何保持终身就业能力。设计/方法/途径基于流动资本和选择、优化与补偿(SOC)理论的理论视角,我们使用了来自三个欧洲国家的大规模调查数据(N = 2256)来研究保持老龄工人就业能力的策略。具体而言,我们探讨了自动化的感知风险、终身学习者的特征和职业流动的自我效能,将其作为可能形成年龄与就业能力之间负相关关系的边界条件。此外,终身学习者的特征和职业流动的自我效能减轻了这种负相关关系,因此,如果人们具备终身学习者的特征并做好了职业转换的准备,年龄与就业能力就没有关系。
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引用次数: 0
Toward an alternative measure of board diversity: an exploratory study on board polarization in German stock exchange-listed companies 董事会多样性的另一种衡量标准:关于德国证券交易所上市公司董事会两极分化的探索性研究
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-04-12 DOI: 10.1108/bjm-09-2023-0367
Johann Valentowitsch, Michael Kindig, Wolfgang Burr

Purpose

The effects of board composition on performance have long been discussed in management research using fractionalization measures. In this study, we propose an alternative measurement approach based on board polarization.

Design/methodology/approach

Using an exploratory analysis and applying the polarization measure to German Deutscher Aktienindex (DAX)-, Midcap-DAX (MDAX)- and Small Cap-Index (SDAX)-listed companies, this paper applies the polarization index to examine the relationship between board diversity and performance.

Findings

The results show that the polarization concept is well suited to measure principal-agent problems between the members of the management and supervisory boards. We reveal that board polarization is negatively associated with firm performance, as measured by return on investment (ROI).

Originality/value

This exploratory study shows that the measurement of board polarization can be linked to performance differences between companies, which offers promising starting points for further research.

目的长期以来,管理研究中一直在讨论董事会组成对业绩的影响,并使用了分化测量法。本文通过探索性分析,并将极化衡量标准应用于德国 DAX 指数(Deutscher Aktienindex,DAX)、Midcap-DAX 指数(MDAX)和 Small Cap-Index 指数(SDAX)上市公司,应用极化指数来研究董事会多样性与绩效之间的关系。我们发现,以投资回报率(ROI)衡量,董事会两极分化与公司业绩呈负相关。原创性/价值这项探索性研究表明,董事会两极分化的衡量标准可与公司之间的业绩差异挂钩,这为进一步研究提供了良好的起点。
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引用次数: 0
The influence of individual and contextual factors on proactivity and proficiency: the roles of meaningfulness of work and competitive intensity 个人和环境因素对主动性和熟练程度的影响:工作意义和竞争强度的作用
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2024-03-20 DOI: 10.1108/bjm-09-2023-0365
Adolfo Carballo-Penela, Emilio Ruzo-Sanmartín, Belén Bande

Purpose

This article aims to provide knowledge on the antecedents and consequences of individual proactive behaviour. The proposed research model includes two unexplored antecedents (experienced meaningfulness of work and industry competitive intensity) and one consequence (individual proficiency).

Design/methodology/approach

Data were collected from 297 salespeople working at 105 enterprises in a range of industries. Data analysis was performed by applying confirmatory factor analysis and structural equation modelling.

Findings

The results show (1) a positive association between industry competitive intensity and salespeople’s experienced meaningfulness of work and their proactivity at work; (2) a positive relationship between salespeople’s proactive behaviour and their individual proficiency and (3) that salespeople’s proactivity mediates the relation between industry competitive intensity and the experienced meaningfulness of work and individual proficiency.

Originality/value

The results suggest that managers could stimulate proactive behaviour by increasing the experienced meaningfulness of work. They also indicate that it is not only individual factors that are relevant in stimulating proactive behaviour at work, as contextual factors (particularly external ones) can also influence individual decisions with regard to engaging or not in proactive behaviour. Our findings regarding the positive relationship between proactivity and proficiency would help managers to encourage salespeople’s proactive behaviour.

目的 本文旨在提供有关个人积极主动行为前因后果的知识。本文提出的研究模型包括两个尚未探索的前因(体验到的工作意义和行业竞争强度)和一个后果(个人能力)。研究结果表明:(1) 行业竞争强度与销售人员的工作意义体验和工作积极性之间存在正相关;(2) 销售人员的积极主动行为与个人能力之间存在正相关;(3) 销售人员的积极主动行为在行业竞争强度与工作意义体验和个人能力之间起到了中介作用。研究结果还表明,在工作中激发积极主动行为的相关因素不仅仅是个人因素,因为环境因素(尤其是外部因素)也会影响个人是否参与积极主动行为的决定。我们关于积极主动与熟练程度之间正相关关系的研究结果将有助于管理者鼓励销售人员的积极主动行为。
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引用次数: 0
The relationship of job characteristics with in-role and extra-role performance: the mediating effect of job crafting 工作特征与角色内和角色外绩效的关系:工作设计的中介效应
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2023-12-29 DOI: 10.1108/bjm-05-2023-0191
Loredana Mihalca, Lucia Ratiu, Christoph Helm, Gabriela Brendea, Daniel Metz

Purpose

Drawing upon the job demands-resources model, the purpose of this study is to investigate the differential relevance of contextual antecedents for job crafting dimensions (i.e. increasing structural and social job resources) and consequently for various aspects of work performance (in-role and extra-role performance). Despite considerable research on the role of job autonomy and social support in predicting job crafting, little attention has been paid to how problem-solving, a knowledge job characteristic, relates to job crafting dimensions.

Design/methodology/approach

Survey data were collected from 282 employees belonging to different information technology companies in Romania. Structural equation modeling was used to examine the hypothesized relations.

Findings

Problem-solving was positively related to both job crafting dimensions, whereas social support was positively related only to increasing social job resources. Unexpectedly, job autonomy predicted increasing structural resources only when social support was high, as the post-hoc analysis indicated. Furthermore, increasing structural job resources fully mediated the relationship of problem-solving with in-role performance and different types of extra-role behaviors, whereas increasing social resources did not act as a mediator.

Originality/value

The current study is the first to show that problem-solving is an important predictor for job crafting. Furthermore, this study contributes to the literature by revealing that crafting structural resources represents an important mechanism that explains the positive relationship between work design (i.e. problem-solving) and different performance facets.

目的根据工作需求-资源模型,本研究旨在调查情境先决条件与工作制作维度(即增加结构性和社会性工作资源)的不同相关性,进而调查情境先决条件与工作绩效(角色内和角色外绩效)的不同相关性。尽管对工作自主性和社会支持在预测工作塑造中的作用进行了大量研究,但很少有人关注作为知识型工作特征的问题解决与工作塑造维度之间的关系。研究结果问题解决与工作制作的两个维度均呈正相关,而社会支持仅与社会工作资源的增加呈正相关。出乎意料的是,正如事后分析所显示的那样,只有当社会支持较高时,工作自主性才能预测结构性资源的增加。此外,结构性工作资源的增加完全调节了问题解决与角色内绩效和不同类型的角色外行为之间的关系,而社会资源的增加并没有起到调节作用。此外,本研究还揭示了精心设计结构性资源是解释工作设计(即解决问题)与不同绩效方面之间正相关关系的重要机制,从而为相关文献做出了贡献。
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引用次数: 0
The moderating effect of age on the benefits of trait mindfulness and functional flexibility among salespeople 年龄对销售人员特质正念和功能灵活性益处的调节作用
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2023-12-26 DOI: 10.1108/bjm-05-2023-0193
Peerayuth Charoensukmongkol

Purpose

Although the benefits that individuals obtain from trait mindfulness and functional flexibility have been well documented in the research literature, one crucial gap is the lack of evidence clarifying whether trait mindfulness and functional flexibility might benefit all age groups. Using the moderating effect of age among salespeople, this research analyzes the effects of trait mindfulness and functional flexibility regarding sales performance based on the conservation of resource theory.

Design/methodology/approach

Survey data were collected from 227 salespeople across 120 companies located in Bangkok, Thailand. The data were analyzed using partial least squares structural equation modeling.

Findings

The analysis shows that the positive effect of trait mindfulness on sales performance is more substantial for older salespeople than their younger counterparts. Although the analysis shows that functional flexibility is positively associated with sales performance, the positive relationship is only supported for younger salespeople. For older salespeople, available flexibility does not positively affect sales performance.

Practical implications

Based on the findings, developing trait mindfulness and functional flexibility in salespeople could be a valuable area of focus for sales organizations' human capital development policies. Although the intervention to develop trait mindfulness could be provided to all salespeople, the functional flexibility enhancement component should be delivered specifically to younger salespeople who may experience more significant gains from the training.

Originality/value

The results address the gap in the existing research that lacked evidence as to whether trait mindfulness and functional flexibility similarly affect the work performance of older and younger people. In particular, this study offers new insight into how age differences influence the benefit of trait mindfulness and functional flexibility across different age groups of individuals.

目的虽然研究文献中对个人从正念特质和机能灵活性中获得的益处已有详细记载,但一个重要的缺陷是缺乏证据说明正念特质和机能灵活性是否能使所有年龄段的人受益。本研究基于资源保护理论,利用销售人员年龄的调节效应,分析了正念和功能灵活性对销售业绩的影响。结果分析表明,与年轻销售人员相比,年长销售人员的正念特质对销售业绩的积极影响更大。尽管分析表明功能灵活性与销售业绩呈正相关,但这种正相关关系只在年轻销售人员身上得到支持。实际意义根据研究结果,培养销售人员的正念特质和功能灵活性可能是销售组织人力资本发展政策的一个有价值的重点领域。虽然培养特质正念的干预措施可以提供给所有销售人员,但提高功能灵活性的部分应该专门提供给年轻的销售人员,他们可能会从培训中获得更显著的收益。原创性/价值该研究结果弥补了现有研究中的空白,即缺乏证据证明特质正念和功能灵活性是否同样影响老年人和年轻人的工作绩效。特别是,这项研究为我们提供了新的视角,让我们了解年龄差异是如何影响不同年龄段的人从正念和机能灵活性中获益的。
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引用次数: 0
Participation unpacked: participants' perceptions of its meaning and scope 解读参与:参与者对其意义和范围的看法
IF 3.1 4区 管理学 Q3 MANAGEMENT Pub Date : 2023-12-22 DOI: 10.1108/bjm-10-2022-0365
Lisa Källström, Elin Smith

Purpose

The concept of “participation” has become a buzzword in contemporary public governance models. However, despite the broad and significant interest, defining participation remains a debated topic. The aim of the current study was to explore how participants perceived and interpreted the meaning and scope of participation.

Design/methodology/approach

This study is part of a four-year (2019–2022) longitudinal research project investigating stakeholder participation in the context of developing and establishing a strategic regional plan in Region Skåne in southern Sweden. The research project has a qualitative approach and uses interviews with different stakeholder groups such as municipal politicians and public officials and a survey as empirical material.

Findings

The authors developed a participation spectrum including eight types of participation: to be open, to be informed, to be listened to, to discuss, to be consulted, to give and take, to collaborate and to co-create. The authors also identified four different purposes of participation: creating a joint network, creating a joint understanding, creating a joint effort and creating a joint vision. The spectrum and the purposes were related through four characteristics of participation, i.e. involvement, interaction, influence and empowerment.

Research limitations/implications

The study rests on a single case, and so the results have limited transferatibility.

Originality/value

Researching participation in terms of the participants' perceptions contributes a new perspective to the existing literature, which has commonly focussed on the organizers' perceptions of participation. Moreover, in order to clarify what participation meant to the participants, the study puts emphasis on untangling this from the why question of participation.

目的 "参与 "这一概念已成为当代公共治理模式中的一个热门词汇。然而,尽管人们对 "参与 "有着广泛而浓厚的兴趣,但如何定义 "参与 "仍然是一个备受争议的话题。本研究旨在探讨参与者如何看待和解释参与的意义和范围。本研究是一个为期四年(2019-2022 年)的纵向研究项目的一部分,该项目调查了瑞典南部斯科讷大区在制定和建立战略性区域规划过程中利益相关者的参与情况。该研究项目采用定性方法,对不同的利益相关者群体(如市政政治家和政府官员)进行访谈,并以调查作为实证材料。研究结果作者提出了一个参与谱系,包括八种参与类型:开放、知情、倾听、讨论、咨询、付出与回报、合作和共同创造。作者还确定了四种不同的参与目的:建立联合网络、建立共同理解、建立共同努力和建立共同愿景。通过参与的四个特征,即参与、互动、影响和授权,将参与的范围和目的联系起来。研究局限性/影响该研究仅基于一个案例,因此研究结果的传递性有限。此外,为了弄清参与对参与者的意义,本研究将重点从 "为什么参与 "的问题中解脱出来。
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Baltic Journal of Management
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