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Who says what?: exploring the impacts of content type and blog type on brand credibility, brand similarity and eWOM intention 谁说什么?:探讨内容类型和博客类型对品牌信誉度、品牌相似度和eom意向的影响
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-05-12 DOI: 10.1108/jfmm-03-2019-0041
Jiyoung Kim, Rebecca Melton, J. Min, Bu-yong Kim
The purpose of this research is to conduct an exploratory study to discover if presenting consumers with a certain content type (i.e. product-focused content with informational appeal, institution-focused content with emotional appeal, experience-focused content with emotional appeal,) and blog type (i.e. a corporate, sponsored or a personal blog) persuade consumers to form perceptions of credibility and similarity toward the fashion brand, which leads them to further engage with the brand through Electronic Word of Mouth (eWOM).,This study employs a 3(content type: product-focused, institution-focused, experience-focused) x 3(blog type: corporate, sponsored and personal) between-subjects design. Mock fashion blogs and content were developed in order to provide a realistic blogging experience for the participants. With 511 usable data collected, ANOVA was employed to test the relationships.,Findings reveal that content type, specifically product-focused content and experiential content, is an important consideration for illustrating similarities between the brand and consumers compared to institutional content. Product-focused content is found to be effective in encouraging consumer eWOM for the brand as well. Further, the interaction effect of blog type and content type was significant in establishing brand credibility. However, blog type did not influence any of the dependent variable.,This study brings meaningful suggestions to fashion brands on effective blog campaign, which eventually provide insights on how brands can influence female consumers to shape positive evaluation toward the brand.
本研究的目的是进行一项探索性研究,以发现向消费者呈现某种内容类型(即具有信息吸引力的以产品为中心的内容、具有情感吸引力的以机构为中心的属性、具有情感魅力的以体验为中心的内容)和博客类型(即公司、赞助或个人博客)是否能说服消费者对对时尚品牌的可信度和相似性,这导致他们通过电子口碑(eWOM)进一步与品牌接触。,本研究采用了3(内容类型:以产品为中心,以机构为中心,体验为中心)×3(博客类型:公司、赞助和个人)的受试者间设计。开发了模拟时尚博客和内容,以便为参与者提供真实的博客体验。利用收集的511个可用数据采用ANOVA来检验关系。,研究结果表明,与机构内容相比,内容类型,特别是以产品为中心的内容和体验式内容,是说明品牌和消费者之间相似性的重要考虑因素。以产品为中心的内容也被发现能有效地鼓励消费者对该品牌的口碑。此外,博客类型和内容类型的互动效应在建立品牌信誉方面显著。然而,博客类型对任何因变量都没有影响。,本研究为时尚品牌有效的博客活动提供了有意义的建议,最终为品牌如何影响女性消费者形成对品牌的积极评价提供了见解。
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引用次数: 13
The relationships between buyers' mediated power and suppliers' psychologically defensive workplace behavior: case of Bangladeshi apparel manufacturing firms 买方中介权力与供应商职场心理防御行为的关系:以孟加拉服装制造企业为例
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-05-11 DOI: 10.1108/jfmm-06-2019-0111
Md. Rafiqul Islam Rana, Jung E. Ha‐Brookshire
The purpose of this study is to investigate the relationships between the social power of apparel buyers from developed countries and the psychologically defensive workplace behavior (PDWB) of the suppliers from a developing country.,An online survey was used to collect 205 responses from the professionals who were working in the apparel exporting companies in Bangladesh. Data were analyzed quantitatively.,The results showed that the exercise of buyers' reward and coercive power was associated with the suppliers' perfectionistic workplace behavior. The exercise of buyers' coercive power was associated with the suppliers' arrogant-vindictive workplace behavior. The exercise of buyers' reward power was associated with the suppliers' narcissistic workplace behavior, and coercive power was found to be statistically suggestive.,This study purposely used convenient and snowball sampling techniques to collect data from Bangladesh only. Future researchers could focus on random sampling from different countries to improve the generalizability of the research.,This study will help apparel buyers to better negotiate with Bangladeshi suppliers regarding maintaining proper workplace conditions and compliances. It will also help industry professionals to better educate suppliers on how to deal with workplace pressure.,This study adds to the literature on social power and PDWB, specifically related to the apparel manufacturing industry, and will help illustrate the impact of workplace behavior in terms of corporate social responsibility beyond the usual measurement of the codes of conduct and compliance issues.
本研究的目的是调查发达国家服装购买者的社会力量与发展中国家供应商的心理防御工作场所行为(PDWB)之间的关系。,一项在线调查收集了孟加拉国服装出口公司专业人员的205份回复。对数据进行定量分析。,结果表明,买方报酬和强制力的行使与供应商的完美主义工作行为有关。买方强制权力的行使与供应商傲慢的报复性工作场所行为有关。买方奖励权力的行使与供应商自恋的工作场所行为有关,强制权力在统计上具有暗示性。,这项研究有意使用方便的滚雪球抽样技术,仅从孟加拉国收集数据。未来的研究人员可以专注于来自不同国家的随机抽样,以提高研究的可推广性。,这项研究将帮助服装买家更好地与孟加拉国供应商就保持适当的工作条件和合规性进行谈判。它还将帮助行业专业人士更好地教育供应商如何应对工作压力。,这项研究增加了关于社会权力和PDWB的文献,特别是与服装制造业相关的文献,并将有助于说明工作场所行为对企业社会责任的影响,而不仅仅是对行为准则和合规问题的通常衡量。
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引用次数: 0
Diffusing fashion information by social media fashion influencers: understanding antecedents and consequences 社交媒体时尚影响者传播时尚信息:理解前因后果
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-05-06 DOI: 10.1108/jfmm-09-2019-0214
Pedro Quelhas-Brito, Amélia Brandão, Mahesh R. Gadekar, Sofia Castelo‐Branco
The purpose of this paper is to identify the antecedents and consequences of social media fashion influencer's (SMFI) diffusion of fashion information. This study proposes and examines following research questions: What motivates SMFI to share fashion information? In what way shared fashion information impact SMFI?,This study uses semi-structured interviews with SMFI to learn about their relationships with followers. It then conducts a survey of 510 SMFI in Portugal. The data are analyzed by structural equation modeling.,The results indicate that intrinsic motivation can develop a SMFIs' fashion leadership, while the SMFIs' perceived usability of fashion blogs does not. The authors also find a self-serving bias among SMFI.,SMFIs' fashion leadership is associated with the intrinsic motivations of sharing and helping other consumers make fashion decisions, which indicates that marketers can improve their results through using opinion SMFI to assist fashion consumers in purchasing decisions. Further studies should explore the processes adopted by fashion consumers to evaluate SMFI.,This study helps to understand the antecedents and consequences of fashion diffusion by SMFIs. In particular, the research helps the marketers to understand how the bonds between SMFIs and followers are nurtured.
本文的目的是确定社交媒体时尚影响者(SMFI)传播时尚信息的前因和后果。本研究提出并考察了以下研究问题:是什么激励SMFI分享时尚信息?共享时尚信息对SMFI的影响是什么?,本研究采用半结构化的SMFI访谈来了解他们与追随者的关系。然后,它对葡萄牙510家SMFI进行了调查。通过结构方程建模对数据进行了分析。,结果表明,内在动机可以培养SMFI的时尚领导力,而SMFI对时尚博客可用性的感知则不能。作者还发现SMFI中存在自我服务的偏见。,SMFI的时尚领导力与分享和帮助其他消费者做出时尚决策的内在动机有关,这表明营销人员可以通过使用意见SMFI来帮助时尚消费者做出购买决策来提高他们的结果。进一步的研究应该探索时尚消费者评估SMFI的过程。,本研究有助于了解SMFI时尚传播的前因和后果。特别是,这项研究有助于营销人员了解SMFI和追随者之间的联系是如何培养的。
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引用次数: 22
Clustering consumers' shopping journeys: eye tracking fashion m-retail 聚集消费者的购物之旅:眼球追踪时尚移动零售
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-05-04 DOI: 10.1108/jfmm-09-2019-0195
Zofija Tupikovskaja-Omovie, D. Tyler
Despite the rapid adoption of smartphones among digital fashion consumers, their attitude to retailers' mobile apps and websites is one of increasing dissatisfaction. This suggests that understanding how mobile consumers use smartphones for fashion shopping is important in developing digital shopping platforms that fulfil consumer' expectations.,For this research, mobile eye-tracking technology was employed in order to develop unique shopping journeys for 30 consumers, using fashion retailers' websites on smartphones, documenting their differences and similarities in browsing and purchasing behaviour.,Based on scan path visualisations and observed shopping experiences, three prominent mobile shopping journeys and shopper types were identified: “directed by retailer's website”, “efficient self-selected journey” and “challenging shopper”. These prominent behaviour patterns were used to characterise mixed cluster behaviours; three distinct mixed clusters were identified, namely, “extended self-selected journey”, “challenging shoppers directed by retailer's website” and “focused challenging shopper”.,This research argues that mobile consumers can be segmented based on their activities and behaviours on the mobile website. Knowing the prominent shopping behaviour types any other complex behaviour patterns can be identified, analysed and described.,The findings of this research can be used in developing personalised shopping experiences on smartphones by feeding these shopper types into retailers' digital marketing strategy and artificial intelligence (AI) systems.,This paper contributes to consumer behaviour literature by proposing a novel mobile consumer segmentation approach based on detailed shopping journey analysis using mobile eye-tracking technology.
尽管数字时尚消费者迅速采用智能手机,但他们对零售商的移动应用程序和网站的态度越来越不满。这表明,了解移动消费者如何使用智能手机进行时尚购物,对于开发满足消费者期望的数字购物平台至关重要。,在这项研究中,使用移动眼动追踪技术,利用智能手机上的时尚零售商网站,记录他们在浏览和购买行为方面的异同,为30名消费者开发独特的购物之旅。,基于扫描路径可视化和观察到的购物体验,确定了三种突出的移动购物旅程和购物者类型:“由零售商网站指导”、“高效的自选旅程”和“富有挑战性的购物者”。这些突出的行为模式被用来表征混合集群行为;确定了三个不同的混合集群,即“扩展的自选旅程”、“零售商网站引导的挑战性购物者”和“专注的挑战性消费者”。,这项研究认为,移动消费者可以根据他们在移动网站上的活动和行为进行细分。知道突出的购物行为类型,任何其他复杂的行为模式都可以被识别、分析和描述。,这项研究的发现可以用于开发智能手机上的个性化购物体验,将这些购物者类型纳入零售商的数字营销策略和人工智能(AI)系统。,本文通过使用移动眼动追踪技术,在详细购物行程分析的基础上,提出了一种新的移动消费者细分方法,为消费者行为文献做出了贡献。
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引用次数: 16
From PLM 1.0 to PLM 2.0: the evolving role of product lifecycle management (PLM) in the textile and apparel industries 从PLM 1.0到PLM 2.0:产品生命周期管理(PLM)在纺织和服装行业中的角色演变
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-28 DOI: 10.1108/jfmm-12-2017-0143
J. Conlon
Product lifecycle management (PLM) is an enterprise-wide strategy gaining prominence across manufacturing. The fashion industry is a late adopter of PLM, yet within global fashion and textile organisations PLM is now becoming a mainstream approach to optimize core processes. This literature review analyses the latest academic research to establish a broad basis of understanding of PLM in the sector and identify potential future research directions.,A systematic literature review was conducted to investigate the current state and main perspectives of research on PLM in the textiles and apparel sector. The paper adopts the three features (managerial, technological and collaborative) of the definition of PLM by Corallo et al. (2013) as the analytic framework for the 27 papers to illustrate how PLM is framed and conceptualised in the RFA sector.,PLM is at an interesting phase as it evolves from classical PLM 1.0 to connected PLM 2.0. The evolution of PLM from its PDM origins as an IT tool to a critical component of the strategy for digital transformation is reported. The strategic role of suppliers is noted as a critical success factor. Key inhibitors relating to PLM adoption and optimization in the sector are identified as limited holistic and theoretical perspective of PLM coupled with a deficiency in relevant industry skills. It is argued that the transformational potential of PLM 2.0 may not be fully realised without a more coordinated development effort through industrial and academic collaboration.,The limitations of this study are that it is a literature review of academic papers in the RFA sector papers within the timescale 2000–2018. PLM 1.0 has dominated in this time period however the potential trajectory of connected PLM 2.0 is beginning to emerge.,The results from this paper indicate that there is a lack of research on PLM in the sector and concludes by suggesting promising future research possibilities: further empirical and case studies on organisations implementing a PLM strategy; studies reporting on the contribution of PLM to address the challenges of sustainability, traceability and transparency in the industry and inter-industry collaborations; studies with knowledge management theories specifically applied to the textile and apparel sector; and the opportunity for academic and industry collaboration on the development of PLM to meet these needs.,To the best of the author's knowledge, no systematic literature review on this topic has previously been published in academic journals. Given levels of investment in PLM platforms in the sector, both practitioners in companies and the academic community might find the review and agenda for future research useful.
产品生命周期管理(PLM)是一种企业范围的战略,在整个制造业中日益突出。时尚行业采用PLM的时间较晚,但在全球时尚和纺织组织中,PLM现在正成为优化核心流程的主流方法。本文献综述分析了最新的学术研究,以建立对该领域PLM的广泛理解基础,并确定潜在的未来研究方向。通过系统的文献综述,探讨了纺织服装行业PLM的研究现状和主要研究方向。本文采用Corallo等人(2013)对PLM定义的三个特征(管理、技术和协作)作为27篇论文的分析框架,以说明PLM在RFA领域是如何被框架和概念化的。从经典PLM 1.0到互联PLM 2.0,PLM正处于一个有趣的阶段。报告了PLM从最初的PDM作为IT工具到数字化转型战略的关键组成部分的演变。供应商的战略作用被认为是一个关键的成功因素。该行业采用和优化PLM的主要阻碍因素是PLM的整体性和理论性视角有限,以及相关行业技能的缺乏。有人认为,如果没有通过工业和学术合作进行更协调的开发努力,PLM 2.0的转型潜力可能无法完全实现。本研究的局限性在于,它是对2000-2018年时间尺度内RFA领域学术论文的文献综述。PLM 1.0在这段时间内占据主导地位,然而连接PLM 2.0的潜在轨迹正在开始出现。本文的结果表明,该领域缺乏对PLM的研究,并提出了未来有希望的研究可能性:对实施PLM战略的组织进行进一步的实证和案例研究;研究报告PLM在解决行业和行业间合作的可持续性、可追溯性和透明度挑战方面的贡献;学习纺织服装行业的知识管理理论;以及学术界和工业界合作开发PLM以满足这些需求的机会。据笔者所知,在此之前的学术期刊上还没有发表过关于该主题的系统文献综述。鉴于该行业对PLM平台的投资水平,公司和学术界的从业者可能会发现未来研究的回顾和议程很有用。
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引用次数: 7
Social comparison in fashion blogging: “creative self” as the new genre in fashion communication 时尚博客的社会比较:“创意自我”作为时尚传播的新体裁
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-25 DOI: 10.1108/jfmm-07-2019-0140
Athena Choi
The purpose of this study is to draw on an inductive approach in exploring how the post-90s generation relates themselves with the others when browsing fashion images on social media. More specifically, this work explores how young fashion readers perceive the phenomenon of bloggers' self-modeling as a means of self-expression.,Eight focus groups were conducted for 64 Hong Kong young fashion readers. Respondents were asked about their opinion on the fashion blogs, their preference toward bloggers' self-modeling phenomenon, and how they compare themselves with the self-modeling fashion bloggers.,Results indicate that a tendency of social comparison occurred as readers indicated preference toward fashion bloggers who perform as self-modeling image producers, this supports the notion of social comparison that human nature tends to compare with others similar to themselves. This finding also suggests the critical awareness of young fashion readers, in which an ideal beauty is perceived as a successful result from a calculated visual creation, namely “the creative self”.,This study focus on a Hong Kong setting with Instagram as the key communication platform; future research would be benefited from a wider scope of study from an international perspective.,This paper provides practical insight for fashion brands' strategic planners on how the fashion blogging works as a new genre of fashion communication. By understanding the fashion readers' preference, strategic planners could develop appropriate marketing communication strategy in response to the new trend of readers engaging in visual creative production for fashion.,This study reveals a new perspective in interpreting social comparison behavior for the fashion readers in the digital culture, whereas the targeted comparison attribute changed from ideal beauty to the creative self. This finding contributes to the discourse of academic theories in social media, social comparison and fashion communication.
本研究的目的是通过归纳的方法来探索90后在浏览社交媒体上的时尚图片时是如何与他人建立联系的。更具体地说,这项工作探讨了年轻的时尚读者如何看待博主自我建模作为一种自我表达方式的现象。,对64位香港年轻时尚读者进行了8个焦点小组的调查。受访者被问及他们对时尚博客的看法,他们对博主自我塑造现象的偏好,以及他们如何将自己与自我塑造的时尚博主进行比较。结果表明,当读者对自我塑造形象的时尚博主表现出偏好时,出现了社会比较倾向,这支持了社会比较的概念,即人类倾向于与与自己相似的人进行比较。这一发现也表明了年轻时尚读者的批判意识,他们认为理想的美是经过精心设计的视觉创造的成功结果,即“创造性的自我”。本研究以香港为背景,以Instagram为主要传播平台;未来的研究将受益于国际视野的更广泛的研究范围。本文为时尚品牌的战略规划者提供了关于时尚博客如何作为一种新的时尚传播类型的实践见解。通过了解时尚读者的偏好,战略策划者可以针对读者从事时尚视觉创意生产的新趋势,制定相应的营销传播策略。本研究揭示了数字文化下时尚读者社会比较行为的新视角,而目标比较属性从理想美转变为创造性自我。这一发现有助于社会媒体、社会比较和时尚传播的学术理论论述。
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引用次数: 5
The effect of buyers' power on suppliers' motivations in managing their compliance mechanisms: a study of Indian apparel export firms 买方权力对供应商合规机制管理动机的影响:以印度服装出口企业为例
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-25 DOI: 10.1108/jfmm-10-2018-0138
Geetika Jaiswal, Hayun Jung
The aim of this study was to investigate how Multinational Enterprises (MNEs) enforce Code of Conduct (CoC) policies, as well as how they affect suppliers' motivation to engage them in managing CoC compliance mechanisms of monitoring, enforcement and transparency in the Indian apparel industry.,A quantitative survey was conducted using face-to-face surveys. Overall, 210 usable data points were collected and analyzed by use of structural equation modeling.,Study findings highlighted that hard power strategies currently used by MNEs in the apparel Indian market were primarily coercive in nature. A clear power imbalance between MNEs and suppliers from India was evident. Results suggested that when MNEs attempted to use their powerful position to advance compliance goals, higher level of CoC monitoring was required and suppliers were only extrinsically motivated. Lack of intrinsic motivation in suppliers' resulted in under-developed suppliers' transparency mechanisms. Therefore, findings suggested that MNEs should use hard powers consciously considering the long-term and unintended consequences.,The paper proposes a buyer-supplier power-motivation interaction model that clarifies what MNEs can do to motivate apparel suppliers to implement CoCs successfully in the apparel supply chain. This relationship has not previously been empirically tested.
本研究的目的是调查跨国企业(MNE)如何执行行为准则(CoC)政策,以及它们如何影响供应商参与管理印度服装行业的CoC合规机制的动机。,采用面对面调查进行了定量调查。总体而言,通过使用结构方程建模收集并分析了210个可用数据点。,研究结果强调,跨国公司目前在印度服装市场使用的硬实力战略主要是强制性的。跨国公司与来自印度的供应商之间明显的权力失衡。结果表明,当跨国公司试图利用其强大的地位来推进合规目标时,需要更高水平的CoC监控,而供应商只有外在动机。供应商缺乏内在动机,导致供应商的透明度机制不健全。因此,研究结果表明,跨国公司应该有意识地使用硬实力,考虑到长期和意外的后果。,本文提出了一个买方-供应商权力-动机交互模型,阐明了跨国公司可以做些什么来激励服装供应商在服装供应链中成功实施CoCs。这种关系以前没有经过实证检验。
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引用次数: 6
Embracing imperfection: contemporary fashion communication and consumer well-being 拥抱不完美:当代时尚传播与消费者福祉
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-24 DOI: 10.1108/jfmm-03-2019-0040
Y. Lai, Milda Perminienė
Fashion advertising as a contemporary ideological form has the power to deliver semiotic messages, which frames individuals' perception. Promoting perfection in consumer culture has resulted in the creation of unrealistic self-image and negative effects that led to psychological illnesses and pathological behaviours. The purpose of this paper is to investigate the ideology behind the contemporary fashion advertising that embraces imperfection and is linked to consumer subjective well-being.,Nine fashion ads were selected based on the WGSN consumer report Embracing Imperfection. A sample of images was analysed applying semiotic analysis combined with the criteria of content analysis.,The results supported the notion that some contemporary fashion communication brands are challenging the conventional idea of perfection. Five themes were identified as the characteristics that bridged the visual surface of advertising with its hidden ideologies of imperfection. By supporting “anonymity”, fashion brand communication is against excessive self-focus and helps reducing anxiety due to being imperfect. By promoting “rawness”, it encourages authenticity and uniqueness. “Banality” rejects materialism and promotes the beauty of the boring day. “Ugliness” advocates for removal of the single standards and celebrate individual differences, and “spontaneity” is interchangeable for humanity, freedom, openness and acceptance of self.,This study is among the few attempts to conduct semiotic analysis of fashion advertising images aiming to identify the visual components and ideologies that could potentially be linked to subjective well-being in fashion communication.
时尚广告作为一种当代意识形态形式,具有传递符号信息的能力,符号信息构建了个人的感知。促进消费文化的完美导致了不切实际的自我形象和负面影响的产生,从而导致心理疾病和病理行为。本文的目的是调查当代时尚广告背后的意识形态,这种意识形态包含不完美,并与消费者的主观幸福感联系在一起。,根据WGSN消费者报告《拥抱不完美》选出了九个时尚广告。将符号学分析与内容分析标准相结合,对图像样本进行分析。,研究结果支持了这样一种观点,即一些当代时尚传播品牌正在挑战传统的完美理念。五个主题被确定为将广告的视觉表面与其隐藏的不完美意识形态联系起来的特征。通过支持“匿名”,时尚品牌传播可以避免过度关注自我,并有助于减少因不完美而产生的焦虑。通过提倡“原始性”,它鼓励真实性和独特性。“平庸”拒绝物质主义,提倡无聊的一天之美。“丑陋”主张消除单一标准,庆祝个体差异,“自发性”可以与人性、自由、开放和接受自我互换。,本研究是为数不多的对时尚广告图像进行符号学分析的尝试之一,旨在识别可能与时尚传播中的主观幸福感相关的视觉成分和意识形态。
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引用次数: 5
Disruptive product development for online fast fashion retailers 在线快时尚零售商的颠覆性产品开发
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-22 DOI: 10.1108/jfmm-08-2019-0170
R. Parker-Strak, L. Barnes, R. Studd, Stephen A. Doyle
© 2020, Emerald Publishing Limited. Purpose: This research critically investigates product development in the context of fast fashion online retailers who are developing “own label” fashion clothing. With a focus upon inputs, outputs, planning and management in order to comprehensively map the interplay of people, processes and the procedures of the product development process adopted. Design/methodology/approach: Qualitative research method was employed. Face-to-face semi structured in depth interviews were conducted with key informants from market leading fast fashion online retailers in the UK. Findings: The major findings of this research demonstrate the disruptions in the product development process in contemporary and challenging fashion retailing and a new “circular process” model more appropriate and specific to online fast fashion businesses is presented. Research limitations/implications: The research has implications for the emerging body of theory relating to fashion product development. The research is limited to UK online fashion retailers, although their operations are global. Practical implications: The findings from this study may be useful for apparel product development for retailers considering an online and fast fashion business model. Originality/value: The emergent process model in this study may be used as a baseline for further studies to compare product development processes.
©2020,翡翠出版有限公司。目的:本研究批判性地调查了正在开发“自有品牌”时尚服装的快时尚在线零售商的产品开发情况。重点关注投入、产出、规划和管理,以便全面绘制所采用的产品开发过程中人员、过程和程序的相互作用图。设计/方法/方法:采用定性研究方法。对来自英国市场领先的快时尚在线零售商的关键线人进行了半结构化的深度访谈。研究结果:这项研究的主要发现表明,在当代具有挑战性的时尚零售业中,产品开发过程受到了干扰,并提出了一种新的“循环过程”模型,该模型更适合和专门针对在线快时尚企业。研究局限性/影响:该研究对时尚产品开发相关的新兴理论体系具有影响。这项研究仅限于英国在线时尚零售商,尽管他们的业务是全球性的。实际意义:这项研究的结果可能对考虑在线和快时尚商业模式的零售商的服装产品开发有用。原创性/价值:本研究中的突发过程模型可作为进一步研究的基线,以比较产品开发过程。
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引用次数: 7
Omnichannel fashion retailing: examining the customer decision-making journey 全渠道时尚零售:审视客户决策历程
IF 3.5 4区 管理学 Q2 BUSINESS Pub Date : 2020-04-22 DOI: 10.1108/jfmm-09-2019-0192
S. Lynch, L. Barnes
The purpose of this paper is to examine the customer decision-making journey of high involvement female fashion consumers in the context of omnichannel fashion retailing.,The research is qualitative in nature, using a multi-method approach consisting of focus groups, semi-structured interviews, online diaries and follow-up interviews, with grounded theory applied to analyse the data.,The results of the study include a framework to outline the stages of the omnichannel customer decision-making journey for young high involvement female fashion consumers. The findings also reveal that an omnichannel decision-making journey is the one that predicated on risk and that consumers employ specific strategies to avoid such risks.,Due to the nature of this research, the sample size is limited and may not be generalised. Data collection was confined to Manchester, UK.,Customer journey mapping enables practitioners to view the entire shopping experience through the eyes of the customer and enables retailers' fault-find issues within the customer and brand experience.,The paper advances knowledge about fashion and consumer behaviour. The customer decision journey framework maps the emotional experiences, devices and channels encountered by high-involvement fashion consumers across each stage of the omnichannel journey.
本文的目的是考察全渠道时尚零售背景下高参与度女性时尚消费者的客户决策历程。,这项研究本质上是定性的,采用了由焦点小组、半结构化访谈、在线日记和后续访谈组成的多方法,并应用扎根理论分析数据。,研究结果包括一个框架,概述了年轻高参与度女性时尚消费者全渠道客户决策过程的各个阶段。研究结果还表明,全渠道决策之旅是基于风险的,消费者采用特定策略来避免此类风险。,由于这项研究的性质,样本量有限,可能无法推广。数据收集仅限于英国曼彻斯特。客户旅程地图使从业者能够通过客户的眼睛查看整个购物体验,并使零售商能够在客户和品牌体验中发现问题。,这篇论文提高了人们对时尚和消费者行为的认识。客户决策旅程框架映射了高参与度时尚消费者在全渠道旅程的每个阶段遇到的情感体验、设备和渠道。
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引用次数: 50
期刊
Journal of Fashion Marketing and Management
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