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AI in higher education: A bibliometric analysis, synthesis, and a critique of research 高等教育中的人工智能:文献计量学分析、综合和研究批判
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-10-01 Epub Date: 2025-06-01 DOI: 10.1016/j.iheduc.2025.101021
Ahmed Lachheb , Javier Leung , Victoria Abramenka-Lachheb , Rajagopal Sankaranarayanan
To better characterize and understand AI in higher education and its role in relation to educational disparities and inclusivity, this paper presents a comprehensive bibliometric assessment of research on AI in higher education. Using quantitative topic modeling and qualitative analysis methods, this study describes: (1) the research landscape of AI in higher education and (2) the common topics of AI in higher education research, including topics related to inclusive education. Based on these descriptions, this study offers a synthesis and critique of research on AI in higher education on the following issues: (a) the use of AI to address educational disparities and foster inclusivity, (b) the ethics of AI-powered large language learning models and translation tools, and (c) AI literacy. The findings of this study call on higher education scholars/researchers to reaffirm higher education research and educational mission, and the standards of rigorous research to lead the knowledge on AI.
为了更好地描述和理解高等教育中的人工智能及其在教育差异和包容性方面的作用,本文对高等教育中的人工智能研究进行了全面的文献计量评估。本研究采用定量主题建模和定性分析方法,描述:(1)人工智能在高等教育中的研究格局;(2)人工智能在高等教育研究中的常见主题,包括与全纳教育相关的主题。基于这些描述,本研究就以下问题对高等教育中的人工智能研究进行了综合和批判:(a)使用人工智能来解决教育差异和促进包容性,(b)人工智能驱动的大型语言学习模型和翻译工具的伦理,以及(c)人工智能素养。本研究结果呼吁高等教育学者/研究人员重申高等教育的研究和教育使命,以及严谨的研究标准,以引领人工智能的知识。
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引用次数: 0
Temporal structuring in asynchronous discussions: Designing for collaborative learning in online university courses 异步讨论中的时间结构:网络大学课程协同学习的设计
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-10-01 Epub Date: 2025-06-15 DOI: 10.1016/j.iheduc.2025.101032
Arita L. Liu , Philip H. Winne , John C. Nesbit
Asynchronous online discussions (AOD) offer pedagogical advantages as a social learning tool, but their success largely depends on students' motivated participation and sustained engagement. Recent research highlights the potential of leveraging temporal data to understand discussion dynamics and inform instructional strategies. However, the role of contextual factors in analyzing temporal data has not been systematically investigated. To address this gap, this study examines the interplay between temporal patterns and contextual factors including discussion format, group configuration, and course sessions. We analyzed logged timestamp data from 22 online discussions in a university course offered across two semesters to examine temporal patterns of participation in various contexts. Data visualization and linear mixed-effects modeling revealed a dominant trend of deadline-oriented posting behaviors. Cluster analysis results further indicated timely engagement, consistent responsiveness, and ongoing participation are key to academic success. Our findings suggest that discussion design often overlooks temporal aspects, which may contribute to suboptimal engagement. To address this, we propose a temporal structuring approach that combines explicit instructor-imposed schedules with implicit socially constructed temporal structure, supplemented by soft nudges to promote autonomy and sustain discussion engagement. The study concludes with theoretical and practical implications for optimizing online discussion design.
异步在线讨论(AOD)作为一种社会学习工具提供了教学优势,但其成功在很大程度上取决于学生的积极参与和持续参与。最近的研究强调了利用时间数据来理解讨论动态和告知教学策略的潜力。然而,上下文因素在时间数据分析中的作用尚未得到系统的研究。为了解决这一差距,本研究考察了时间模式和上下文因素之间的相互作用,包括讨论形式、小组配置和课程。我们分析了一门大学课程中22个在线讨论的时间戳记录数据,以研究不同背景下参与的时间模式。数据可视化和线性混合效果建模显示,以截止日期为导向的发帖行为占主导地位。聚类分析结果进一步表明,及时的参与、一致的响应和持续的参与是学业成功的关键。我们的研究结果表明,讨论设计往往忽略了时间方面,这可能会导致次优参与度。为了解决这个问题,我们提出了一种时间结构方法,将明确的教师强加的时间表与内隐的社会构建的时间结构相结合,辅以软推动来促进自主性和维持讨论参与。研究结果对优化在线讨论设计具有理论和实践意义。
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引用次数: 0
Parallel empathy or reactive empathy? The role of emotional support provided by affective pedagogical agent in online learning 平行同理心还是反应性同理心?情感教学主体提供的情感支持在网络学习中的作用
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-10-01 Epub Date: 2025-07-01 DOI: 10.1016/j.iheduc.2025.101035
Yanqing Wang , Shaoying Gong , Yang Cao , Ying Liu
To increase human-computer interaction and motivate university students' online learning, this study investigated the effects of affective pedagogical agent (PA) providing parallel empathy and reactive empathy in an online learning scenario. In a 2 (Parallel empathy: yes vs. no) × 2 (Reactive empathy: yes vs. no) between-subjects design, 122 university students learned 10 psychological concepts about judgment and decision-making while their eye movements were tracked and physiological arousals (i.e., heart rate and electrodermal activity) were detected. The results found that (a) affective PA that provides learners with reactive empathy could enhance learners' physiological arousal, guide learners to devote more attention to key learning content, and improve retention and transfer performances; (b) affective PA providing both parallel empathy and reactive empathy was more likely to promote transfer performance than those only providing parallel empathy or reactive empathy; (c) affective PA neither increased learners' extraneous cognitive load nor distracted learners' attention. In summary, this study confirms that reactive empathy may be the most important empathy provided by affective PA, and demonstrates that affective PA providing both parallel empathy and reactive empathy were most effective in promoting deep learning. Research findings help enrich prior theories and provide a reference for future researchers to design affective PA.
本研究旨在探讨情感性教学代理(PA)在网络学习情境下提供平行共情和反应性共情的效果。在2(平行共情:是与否) × 2(反应性共情:是与否)受试者间设计中,122名大学生学习了10个关于判断和决策的心理概念,同时跟踪他们的眼球运动,检测他们的生理觉醒(即心率和皮电活动)。结果发现:(a)情感习得为学习者提供反应性共情,可以增强学习者的生理唤醒,引导学习者更加关注重点学习内容,提高学习者的记忆和迁移绩效;(b)同时提供平行共情和反应性共情的情感性行为比只提供平行共情和反应性共情的情感性行为更能促进迁移绩效;(c)情感性PA既没有增加学习者的外在认知负荷,也没有分散学习者的注意力。综上所述,本研究证实了反应性共情可能是情感PA提供的最重要的共情,并且表明情感PA同时提供平行共情和反应性共情对促进深度学习最有效。研究结果有助于丰富现有理论,并为未来研究者设计情感性PA提供参考。
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引用次数: 0
Empowering ChatGPT adoption in higher education: A comprehensive analysis of university students' intention to adopt artificial intelligence using self-determination and technology-to-performance chain theories 授权ChatGPT在高等教育中的应用:利用自我决定和技术-绩效链理论对大学生采用人工智能的意向进行综合分析
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-03-30 DOI: 10.1016/j.iheduc.2025.101015
Yaser Hasan Al-Mamary, Aliyu Alhaji Abubakar
The integration of artificial intelligence (AI), particularly ChatGPT, in higher education is rapidly expanding, offering new avenues for enhancing the learning experience. Despite its potential, the adoption of ChatGPT remains in need of further study, especially in regions like Saudi Arabia. Previous studies have focused on general e-learning tools, but more research needs to examine the specific factors influencing university students' adoption of AI technologies. This study aims to investigate the adoption of ChatGPT among university students in Saudi Arabia, focusing on the mediating role of Technology-to-Performance Chain (TPC) theory between Self-Determination Theory (SDT) constructs (autonomy, competence, and relatedness) and students' intentions to adopt ChatGPT. It also seeks to identify which SDT factors most significantly affect the adoption process. Using a quantitative approach, this study collected data from 253 university students in Saudi Arabia. Structural equation modelling was used to analyze the collected data and determine the relationship between self-determination theory (SDT), technology-to-performance chain theory (TPC) and ChatGPT adoption. Findings reveal that the perceived autonomy and relatedness significantly affect TTF and ChatGPT utilisation, whereas perceived competence has no effect. In addition, TTF and utilisation are the main predictors of intention to adopt ChatGPT. These findings can be useful for educational policy makers and researchers because they indicate that to enhance university students' adoption of AI technologies, focus should be given to their psychological needs. The results also show that enhancing students' self-determination and their perceived connection with technology can significantly affect their decision to adopt such technologies. This research also presents a new model wherein SDT is integrated with TPC with regard to AI in higher education, specifically in the context of Saudi Arabia. This work contributes to the current literature on AI in education with emphasis on cultural specificities of adoption processes.
人工智能(AI),特别是ChatGPT,在高等教育中的整合正在迅速扩大,为增强学习体验提供了新的途径。尽管有潜力,ChatGPT的采用仍需要进一步研究,特别是在沙特阿拉伯等地区。以前的研究主要集中在通用的电子学习工具上,但需要更多的研究来研究影响大学生采用人工智能技术的具体因素。本研究旨在调查沙特阿拉伯大学生对ChatGPT的采用情况,重点研究技术-绩效链(TPC)理论在自我决定理论(SDT)结构(自主性、胜任力和相关性)与学生采用ChatGPT意愿之间的中介作用。它还试图确定哪些SDT因素对采用过程影响最大。本研究采用定量方法,收集了沙特阿拉伯253名大学生的数据。采用结构方程模型对收集到的数据进行分析,确定自决理论(SDT)、技术-绩效链理论(TPC)与ChatGPT采用之间的关系。研究发现,感知到的自主性和相关性显著影响TTF和ChatGPT的利用,而感知到的能力没有影响。此外,TTF和使用率是采用ChatGPT意向的主要预测因素。这些发现对教育政策制定者和研究人员来说是有用的,因为它们表明,为了提高大学生对人工智能技术的采用,应该关注他们的心理需求。结果还表明,提高学生的自我决定和他们与技术的感知联系可以显著影响他们采用这些技术的决定。本研究还提出了一种新的模式,其中SDT与TPC在高等教育中的人工智能相结合,特别是在沙特阿拉伯的背景下。这项工作有助于当前关于人工智能在教育中的文献,强调采用过程的文化特殊性。
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引用次数: 0
From access to mastery: Integrating AI in blended learning for equitable, inclusive, and accessible music theory educations 从入门到精通:将人工智能整合到混合学习中,以实现公平、包容和易于理解的音乐理论教育
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-05-10 DOI: 10.1016/j.iheduc.2025.101018
Chen-Chen Liu , Hai-Jie Wang , Xiao-Qing Gu
Although music education is considered a fundamental right for all, disparities in access remain widespread. Learners often face unequal opportunities shaped by their family backgrounds and prior experiences. This study explored the potential of AI integration in blended learning to promote inclusive and accessible music theory education. By utilizing AI-driven feedback in blended learning (AF-BL), students benefit from tailored learning experiences that promote equal opportunities for growth and reflection. A total of 43 students from a public university in China participated in a 4-week music theory course. They were divided into two groups: an experimental group (N = 22) utilizing the AF-BL method, and a control group (N = 21) following the conventional blended learning (C-BL) method. The results demonstrated that the AF-BL method significantly improved learners' music theory learning outcome and perceptions, compared to the C-BL method. Interviews with participants further highlighted the inclusivity and accessibility of the AF-BL approach, noting its ability to cater to diverse learning needs and provide equal learning opportunities for all students. The findings highlight the potential of AI in creating equitable and inclusive educational experiences, suggesting promising directions for future research and practical applications in music theory education.
虽然音乐教育被认为是所有人的一项基本权利,但在接受教育方面的差距仍然普遍存在。学习者往往面临着家庭背景和先前经历塑造的不平等机会。本研究探讨了人工智能在混合学习中的潜力,以促进包容和无障碍的乐理教育。通过在混合学习(AF-BL)中利用人工智能驱动的反馈,学生可以从量身定制的学习体验中受益,从而促进平等的成长和反思机会。来自中国某公立大学的43名学生参加了为期4周的音乐理论课程。将他们分为两组:实验组(N = 22)采用AF-BL方法,对照组(N = 21)采用传统的混合学习(C-BL)方法。结果表明,与C-BL方法相比,AF-BL方法显著提高了学习者的乐理学习效果和认知。与参与者的访谈进一步强调了AF-BL方法的包容性和可及性,指出它能够满足不同的学习需求,并为所有学生提供平等的学习机会。研究结果强调了人工智能在创造公平和包容的教育体验方面的潜力,为音乐理论教育的未来研究和实际应用提出了有希望的方向。
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引用次数: 0
A two-staged SEM-ANN approach to predict learning presence in online foreign language education: The role of teaching presence and online interaction 两阶段SEM-ANN方法预测在线外语教育中的学习在场:教学在场和在线互动的作用
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-03-06 DOI: 10.1016/j.iheduc.2025.101012
Nuoen Li, Kit-Ling Lau
While the theoretical value of the Community of Inquiry (CoI) framework in comprehending online learning experiences has been acknowledged, the newly introduced CoI element—learning presence—has received insufficient attention in the field of foreign language (FL) education. Drawing on the constructivist stimulus-mediation-response approach, this study investigated the predicting effects of teaching presence and online interaction on learning presence. Data were collected from 460 college-level online Chinese as a Foreign Language (CFL) learners at seven Chinese higher education institutions. Partial least squares structural equation modeling (PLS-SEM) was used to explore the linear relationships, followed by the artificial neural network (ANN) technique to assess the relative importance of predictors based on the nonlinear relationships between variables in the research model. The results support most of the predictive effects of teaching presence and online interaction on learning presence variables (self-efficacy, metacognitive self-regulation, and metacognitive co-regulation). Teaching presence, learner-instructor interaction, and learner-learner interaction were the most influential predictors of self-efficacy, metacognitive self-regulation, and metacognitive co-regulation, respectively. Furthermore, the mediating role of online interaction between teaching presence and learning presence was partially supported. The findings highlight the critical roles of teaching presence and online interaction in fostering online FL learners' active and responsible learning while offering valuable insights into the design of online language courses.
虽然探究共同体(CoI)框架在理解在线学习体验方面的理论价值已得到承认,但新引入的CoI要素——学习在场——在外语教育领域受到的关注不够。本研究运用建构主义刺激-中介-反应方法,探讨教学在场和网络互动对学习在场的预测作用。数据收集自中国7所高等教育机构的460名大学水平的在线汉语学习者。采用偏最小二乘结构方程模型(PLS-SEM)对各变量之间的线性关系进行分析,然后利用人工神经网络(ANN)技术对预测因子的相对重要性进行评估。研究结果支持了教学在场和在线互动对学习在场变量(自我效能、元认知自我调节和元认知协同调节)的大部分预测作用。教学在场、学习者-辅导员互动和学习者-学习者互动分别是自我效能感、元认知自我调节和元认知共同调节的最重要预测因子。此外,在线互动在教学在场和学习在场之间的中介作用得到了部分支持。研究结果强调了教学存在和在线互动在培养在线外语学习者积极和负责任的学习方面的关键作用,同时为在线语言课程的设计提供了宝贵的见解。
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引用次数: 0
The use of generative AI by students with disabilities in higher education 残疾学生在高等教育中使用生成式人工智能
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-03-13 DOI: 10.1016/j.iheduc.2025.101014
Xin Zhao , Andrew Cox , Xuanning Chen
The use of generative AI is controversial in education largely because of its potential impact on academic integrity. Yet some scholars have suggested it could be particularly beneficial for students with disabilities. To date there has been no empirical research to discover how these students use generative AI in academic writing. Informed by a prior interview study and AI-literacy model, we surveyed students regarding their use of generative AI, and gained 124 valid responses from students with disabilities. We identified primary conditions affecting writing such as ADHD, dyslexia, dyspraxia, and autism. The main generative AI used were chatbots, particularly ChatGPT, and rewriting applications. They were used in a wide range of academic writing tasks. Key concerns students with disabilities had included the inaccuracy of AI answers, risks to academic integrity, and subscription cost barriers. Students expressed a strong desire to participate in AI policymaking and for universities to provide generative AI training. The paper concludes with recommendations to address educational disparities and foster inclusivity.
生成式人工智能在教育领域的使用存在争议,主要是因为它对学术诚信的潜在影响。然而,一些学者认为,这可能对残疾学生特别有益。到目前为止,还没有实证研究发现这些学生如何在学术写作中使用生成人工智能。根据之前的访谈研究和人工智能素养模型,我们调查了学生对生成式人工智能的使用情况,并从残疾学生那里获得了124份有效的回复。我们确定了影响写作的主要条件,如多动症、阅读障碍、运动障碍和自闭症。使用的主要生成人工智能是聊天机器人,特别是ChatGPT,以及重写应用程序。它们被广泛用于学术写作任务中。残疾学生的主要担忧包括人工智能答案的不准确性、学术诚信风险和订阅成本障碍。学生们表达了参与人工智能政策制定和大学提供生成式人工智能培训的强烈愿望。论文最后提出了解决教育差异和促进包容性的建议。
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引用次数: 0
Adaptive online course design: Analysis of changes in student behaviour throughout the degree lifecycle 适应性在线课程设计:分析整个学位生命周期中学生行为的变化
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-05-10 DOI: 10.1016/j.iheduc.2025.101017
Gediminas Lipnickas , Joanne Harris , Bora Qesja , Svetlana De Vos
With the growth of the online higher education sector, educational institutions are increasingly creating asynchronous online courses resembling Massive Open Online Courses (MOOCs), characterised by reduced interpersonal interactions. While these courses offer higher flexibility for students, much remains unknown about how the design of these courses impacts student behaviour and performance. This study combines learning analytics and learning design (via Open University Learning Design Initiative (OULDI) taxonomy) to examine effective online course design elements in a 100 % online environment. Effectiveness is evaluated based on the impact of design elements on student engagement and performance. Student engagement patterns throughout the degree are also explored. Results show that while assimilative activities are those most frequently undertaken by students, they rank as fourth in impact on performance. Experiential, interactive/adaptive, and productive activities, though more impactful, are less common and constitute only a fraction of online course design activities. Students were also more likely to engage with videos as opposed to readings, indicating a preference for this type of content in the online learning environment. Furthermore, an inverse correlation was found between students attempting a range of activities, and the need to communicate with staff (i.e., asking for clarification/guidance). Results also identified six types of student engagement patterns, revealing a transition over time towards an assessment focus, where students self-optimise and prioritise assessment completion (over other content/activities). In an online environment, where introducing sequential/scaffolding activities may prove difficult, findings indicate that activities should be clearly linked to assessments to cater for student engagement patterns.
随着在线高等教育领域的发展,教育机构越来越多地创建类似大规模在线开放课程(MOOCs)的异步在线课程,其特点是人际互动减少。虽然这些课程为学生提供了更高的灵活性,但这些课程的设计如何影响学生的行为和表现,仍有很多未知之处。这项研究结合了学习分析和学习设计(通过开放大学学习设计倡议(OULDI)分类),在100%的在线环境中检查有效的在线课程设计元素。有效性是根据设计元素对学生参与和表现的影响来评估的。学生在整个学位的参与模式也进行了探讨。结果显示,虽然同化活动是学生最常进行的活动,但它们对成绩的影响排名第四。体验式、互动性/适应性和生产性活动,虽然更有影响力,但不太常见,只占在线课程设计活动的一小部分。与阅读相比,学生们更倾向于观看视频,这表明在在线学习环境中,他们更喜欢这种类型的内容。此外,在尝试一系列活动的学生与需要与工作人员沟通(即要求澄清/指导)之间发现了负相关。结果还确定了六种学生参与模式,揭示了随着时间的推移向评估重点的转变,学生自我优化并优先完成评估(而不是其他内容/活动)。在在线环境中,引入顺序/脚手架活动可能会很困难,研究结果表明,活动应与评估明确联系起来,以满足学生的参与模式。
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引用次数: 0
Beyond hype: Is ChatGPT-generated content effective in class preparation among academic instructors? 超越炒作:chatgpt生成的内容在学术教师的备课中有效吗?
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-04-23 DOI: 10.1016/j.iheduc.2025.101016
Saeed Awadh Bin-Nashwan , Mohamed Bouteraa , Abderrahim Benlahcene , Mouad Sadallah
Although the adoption of AI-generated content, such as ChatGPT, has extensively transformed traditional teaching and learning paradigms, the critical question of the effectiveness of ChatGPT content in lesson preparation remains largely unanswered. Therefore, this research aims to understand the determinants that drive or hinder this effectiveness, which is crucial to realizing the full potential of AI technologies in the academic landscape. Relying on a global sample of academic instructors surveyed, we found that individual-level factors, such as instructor confidence, and frequency of use had a positive effect on ChatGPT-generated content effectiveness in class preparation. However, academic work intensity had a negative association with effectiveness. The study also revealed that institutional-level factors, such as training and support, institutional culture, and course complexity exerted a positive impact on ChatGPT content effectiveness. Additionally, the analysis reported that the course complexity-moderated interactions of instructor confidence and work intensity on the effectiveness of ChatGPT content in lesson preparation were significant. We also revealed that the frequency of ChatGPT use significantly moderated the nexus between institutional-level factors (e.g., training and support, and institutional culture) and individual-level factors (e.g., instructor confidence and work intensity) with ChatGPT content effectiveness. The study also provides actionable insights for a wide range of stakeholders, such as higher educational institutions (HEIs), academic instructors, regulators in higher education, and EdTech developers, to understand how to empower educators to leverage AI tools more effectively, ultimately enhancing teaching efficiency and education outcomes.
尽管采用人工智能生成的内容(如ChatGPT)已经广泛地改变了传统的教学范式,但ChatGPT内容在备课中的有效性这一关键问题在很大程度上仍未得到解答。因此,本研究旨在了解驱动或阻碍这种有效性的决定因素,这对于实现人工智能技术在学术领域的全部潜力至关重要。根据对全球学术教师的调查样本,我们发现个人层面的因素,如教师信心和使用频率,对课堂准备中chatgpt生成的内容有效性有积极影响。然而,学习强度与学习效率呈负相关。研究还发现,制度层面的因素,如培训和支持、制度文化和课程复杂性对ChatGPT内容有效性产生了积极的影响。此外,分析报告指出,课程复杂性调节的讲师信心和工作强度对ChatGPT内容备课效果的影响是显著的。我们还发现,使用ChatGPT的频率显著调节了机构层面因素(例如,培训和支持,以及机构文化)和个人层面因素(例如,教师信心和工作强度)与ChatGPT内容有效性之间的关系。该研究还为广泛的利益相关者(如高等教育机构、学术导师、高等教育监管机构和教育技术开发商)提供了可操作的见解,以了解如何使教育工作者更有效地利用人工智能工具,最终提高教学效率和教育成果。
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引用次数: 0
What should I know? Analysing behaviour and feedback from student use of a virtual assistant to share information about disabilities 我应该知道些什么?分析学生使用虚拟助手分享残疾信息的行为和反馈
IF 6.4 1区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Pub Date : 2025-06-01 Epub Date: 2025-02-21 DOI: 10.1016/j.iheduc.2025.101002
Tim Coughlan , Francisco Iniesto
Administrative burden is a recognised cause of inequities for disabled students. Experiences of sharing information about disabilities and arranging adjustments can be demoralising and present barriers to success. To explore how Artificial Intelligence technologies could improve this situation, a virtual assistant (VA) was iteratively developed and deployed to support the initial steps of the process through which students share information. Here we describe findings from an eight-month trial where this was made available for students to use as an alternative to completing a form when declaring disabilities. 544 students tried using the assistant during this period. We analyse 351 questions asked of the VA by students, and a feedback survey with 129 responses. Results indicate the types of support expected while interacting with a VA and provide feedback on aspects of the design, the relationship with wider processes and experience of use. Overall, most participants wanted to continue using a VA in these processes, with positive perceptions across disability categories. We identify 12 themes showing a broad range of questions asked of the assistant. Given recent advances in AI, we discuss the opportunities and challenges to build on this and develop further inclusive innovations. Future work should focus on enabling context-informed answers to questions, enabling students to learn and contribute through the conversation, managing expectations according to VA capabilities, enhancing and monitoring inclusivity and integrating the VA with wider processes.
行政负担是残疾学生不平等的公认原因。分享有关残疾的信息和安排调整的经历可能会使人士气低落,并成为成功的障碍。为了探索人工智能技术如何改善这种情况,一个虚拟助手(VA)被迭代地开发和部署,以支持学生共享信息过程的初始步骤。在这里,我们描述了一项为期8个月的试验的结果,在这项试验中,学生们可以用它来代替填写残疾声明表格。在此期间,544名学生尝试使用该助手。我们分析了学生向VA提出的351个问题,并对129个问题进行了反馈调查。结果表明了与VA互动时期望的支持类型,并提供了设计方面的反馈,与更广泛的过程和使用体验的关系。总的来说,大多数参与者希望在这些过程中继续使用VA,对残疾类别持积极态度。我们确定了12个主题,展示了向助理提出的广泛问题。鉴于人工智能的最新进展,我们将讨论在此基础上进一步发展包容性创新的机遇和挑战。未来的工作应侧重于为问题提供基于情境的答案,使学生能够通过对话学习和做出贡献,根据VA能力管理期望,增强和监控包容性,并将VA与更广泛的流程整合起来。
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引用次数: 0
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