Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.11.001
Charles H. Cho , Ewelina Zarzycka , Chaoyuan She , Dorota Dobija , Joanna Krasodomska , Joel Bothello
What corporate behaviors are perceived as irresponsible by different stakeholders? How do such stakeholders react once they perceive irresponsibility? Using the literature on corporate social irresponsibility (CSiR), stakeholder theory and attribution theory, we examined a database of 100 000 social media posts on Twitter/X about Nestlé and H&M in the period 2015–2016. We found that the behavior of these two companies was perceived as irresponsible insofar as it caused direct harm to different stakeholder groups (stakeowners, stakeseekers, stakekeepers and stakewatchers). However, while stakeowners and stakeseekers were more likely to voice their concerns, they tended to voice their concerns only once. In contrast, stakewatchers and stakekeepers were more persistent in voicing concerns. In terms of goals, stakeowners and stakekeepers were more likely to advocate for information dissemination and community building than stakewatchers and stakeseekers, who were more likely to call for action. Our study therefore contributes to the CSiR and stakeholder engagement literature by illustrating how different stakeholder groups use social media to engage with firms perceived as irresponsible.
{"title":"Examining stakeholder reactions to corporate social irresponsibility: Evidence from social media","authors":"Charles H. Cho , Ewelina Zarzycka , Chaoyuan She , Dorota Dobija , Joanna Krasodomska , Joel Bothello","doi":"10.1016/j.emj.2024.11.001","DOIUrl":"10.1016/j.emj.2024.11.001","url":null,"abstract":"<div><div>What corporate behaviors are perceived as irresponsible by different stakeholders? How do such stakeholders react once they perceive irresponsibility? Using the literature on corporate social irresponsibility (CSiR), stakeholder theory and attribution theory, we examined a database of 100 000 social media posts on Twitter/X about Nestlé and H&M in the period 2015–2016. We found that the behavior of these two companies was perceived as irresponsible insofar as it caused direct harm to different stakeholder groups (stakeowners, stakeseekers, stakekeepers and stakewatchers). However, while stakeowners and stakeseekers were more likely to voice their concerns, they tended to voice their concerns only once. In contrast, stakewatchers and stakekeepers were more persistent in voicing concerns. In terms of goals, stakeowners and stakekeepers were more likely to advocate for information dissemination and community building than stakewatchers and stakeseekers, who were more likely to call for action. Our study therefore contributes to the CSiR and stakeholder engagement literature by illustrating how different stakeholder groups use social media to engage with firms perceived as irresponsible.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1020-1037"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.10.002
Matteo Cristofaro , Mie Augier , Dan Lovallo , Gianpaolo Abatecola , Luna Leoni
Behavioral strategy integrates psychology with strategic management theory and practice, offering realistic insights into human cognition, emotions, and social behavior in strategic management. Yet behavioral strategy's antecedents, mechanisms, consequences, and moderators and their interconnectedness and future directions remain unclear. We explore this field's development and current state based on a systematic literature review of 241 articles. We develop a conceptual framework using a coevolutionary perspective and a socially situated cognition approach, which captures essential behavioral strategy elements and dynamics. We advance the field by emphasizing multilevel coevolving dynamics and the interplay of cognition and emotions in shaping strategic behavior. Furthermore, our framework situates cognition within social contexts. We propose an expanded research agenda for the field that highlights artificial intelligence's potential role in enhancing behavioral strategy and the connection between heuristics and nudge frameworks.
{"title":"Behavioral strategy in evolution: A review and conceptual framework","authors":"Matteo Cristofaro , Mie Augier , Dan Lovallo , Gianpaolo Abatecola , Luna Leoni","doi":"10.1016/j.emj.2024.10.002","DOIUrl":"10.1016/j.emj.2024.10.002","url":null,"abstract":"<div><div>Behavioral strategy integrates psychology with strategic management theory and practice, offering realistic insights into human cognition, emotions, and social behavior in strategic management. Yet behavioral strategy's antecedents, mechanisms, consequences, and moderators and their interconnectedness and future directions remain unclear. We explore this field's development and current state based on a systematic literature review of 241 articles. We develop a conceptual framework using a coevolutionary perspective and a socially situated cognition approach, which captures essential behavioral strategy elements and dynamics. We advance the field by emphasizing multilevel coevolving dynamics and the interplay of cognition and emotions in shaping strategic behavior. Furthermore, our framework situates cognition within social contexts. We propose an expanded research agenda for the field that highlights artificial intelligence's potential role in enhancing behavioral strategy and the connection between heuristics and nudge frameworks.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 914-932"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.10.007
Hannah Verleye, Frank Lambrechts, Wim Voordeckers, Ine Umans
This article explores the impact of family CEO characteristics on internationalization and how this relationship is moderated by family communication patterns. Drawing on family communication patterns theory, which states that family communication varies across two dimensions, i.e., family conversation orientation and family conformity orientation, we argue that early family communication shapes family CEOs’ behavior in later life and moderates the effect of family CEO characteristics on internationalization. Our results from a sample of 182 Belgian private family firms (FFs) show that family CEO education has a positive effect on the internationalization of FFs, but this effect decreases as the family conformity orientation increases. These findings make unprecedented and interesting contributions to upper echelon and family business research.
{"title":"Exploring the moderating effect of family communication patterns on the family CEO characteristics – family firm internationalization relationship","authors":"Hannah Verleye, Frank Lambrechts, Wim Voordeckers, Ine Umans","doi":"10.1016/j.emj.2024.10.007","DOIUrl":"10.1016/j.emj.2024.10.007","url":null,"abstract":"<div><div>This article explores the impact of family CEO characteristics on internationalization<span> and how this relationship is moderated by family communication patterns. Drawing on family communication patterns theory, which states that family communication varies across two dimensions, i.e., family conversation orientation and family conformity orientation, we argue that early family communication shapes family CEOs’ behavior in later life and moderates the effect of family CEO characteristics on internationalization. Our results from a sample of 182 Belgian private family firms (FFs) show that family CEO education has a positive effect on the internationalization of FFs, but this effect decreases as the family conformity orientation increases. These findings make unprecedented and interesting contributions to upper echelon and family business research.</span></div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1038-1048"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.09.008
Cecilia Grieco
Fostering inclusion is a currently popular marketing imperative to which firms, policies, and individuals are giving increasing attention. Various brands are striving to join this trend in multiple ways, producing a wide and differentiated range of actions that could lead them to be defined as inclusive. There is also a surge of interest in recent literature. However, this literature does not produce a general understanding of the phenomenon and mostly focuses on one facet of diversity or one marketing mix element. The result is fragmentation of literature conceptualization and management operationalization. Based on this scenario, the objective of this paper is to propose a taxonomy for inclusive marketing (IM) actions, using a hybrid approach based on the integration of theory and practice. In particular, a deductive literature review led to the identification of four dimensions of IM: the audience, the purpose, the vehicle, the output, as well as their related characteristics. These elements have then been validated and confirmed through an inductive empirical study of 88 examples of IM initiatives. From the theoretical perspective, the taxonomy allows to systematize a field of research that has recently blooming yet is lacking a holistic approach. Moreover, basing on the identified dimensions and characteristics, a more detailed definition of IM has been proposed. From the managerial perspective, the elements of the taxonomy have been the base for the development of a roadmap that could support practitioners finetuning their IM strategies.
{"title":"Conceptualizing inclusive marketing: A synthesis of theory and practice","authors":"Cecilia Grieco","doi":"10.1016/j.emj.2024.09.008","DOIUrl":"10.1016/j.emj.2024.09.008","url":null,"abstract":"<div><div>Fostering inclusion is a currently popular marketing imperative to which firms, policies, and individuals are giving increasing attention. Various brands are striving to join this trend in multiple ways, producing a wide and differentiated range of actions that could lead them to be defined as inclusive. There is also a surge of interest in recent literature. However, this literature does not produce a general understanding of the phenomenon and mostly focuses on one facet of diversity or one marketing mix element. The result is fragmentation of literature conceptualization and management operationalization. Based on this scenario, the objective of this paper is to propose a taxonomy for inclusive marketing (IM) actions, using a hybrid approach based on the integration of theory and practice. In particular, a deductive literature review led to the identification of four dimensions of IM: the audience, the purpose, the vehicle, the output, as well as their related characteristics. These elements have then been validated and confirmed through an inductive empirical study of 88 examples of IM initiatives. From the theoretical perspective, the taxonomy allows to systematize a field of research that has recently blooming yet is lacking a holistic approach. Moreover, basing on the identified dimensions and characteristics, a more detailed definition of IM has been proposed. From the managerial perspective, the elements of the taxonomy have been the base for the development of a roadmap that could support practitioners finetuning their IM strategies.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1049-1064"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2025.08.001
Emmanuelle Garbe , Philippe Lebriez
As careers extend into later life due to demographic shifts, consideration for career management for aging employees has emerged as a pressing societal challenge. This study explores the potential of skill-based volunteering programs as a promising approach to address this issue. Based on a qualitative study including insights from aging employees, company managers and a nonprofit representative, the article positions these programs as a valuable way to foster career continuity while encouraging socially meaningful engagement. It highlights the benefits for all parties involved and concludes with practical recommendations to support the development of such programs and create shared value for employees, companies, and nonprofit organizations.
{"title":"Extending careers with purpose? An exploration of the benefits of skill-based volunteering programs for aging employees","authors":"Emmanuelle Garbe , Philippe Lebriez","doi":"10.1016/j.emj.2025.08.001","DOIUrl":"10.1016/j.emj.2025.08.001","url":null,"abstract":"<div><div>As careers extend into later life due to demographic shifts, consideration for career management for aging employees has emerged as a pressing societal challenge. This study explores the potential of skill-based volunteering programs as a promising approach to address this issue. Based on a qualitative study including insights from aging employees, company managers and a nonprofit representative, the article positions these programs as a valuable way to foster career continuity while encouraging socially meaningful engagement. It highlights the benefits for all parties involved and concludes with practical recommendations to support the development of such programs and create shared value for employees, companies, and nonprofit organizations.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 907-913"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.10.001
Knut Blind , Sarah Margaretha Jastram , Jo-Ann Müller
According to the integration–responsiveness framework, subsidiaries of multinational enterprises (MNEs) are assigned different strategic roles depending on the business environments they operate in. MNEs are classified as multinational, international, transnational, and global firms. Although standards are crucial for both export performance and Foreign Direct Investment, there is no scientific knowledge on how different types of standards interrelate with MNE strategies. Derived from the review of the limited literature on the role of different types of standards for different MNEs subsidiary strategies, we take an institutional theory perspective and position different types of standards within the integration–responsiveness framework. Based on data collected within the German Standardization Panel, cluster analysis is performed confirming that MNEs’ subsidiary strategies can be grouped according to the importance of formal and company standards. While conformity with national formal standards is necessary to meet pressure for local responsiveness, the application of international standards provides firms with access to global markets. Company standards and management system standards are important to transnational firms to achieve efficiency gains and improve bargaining positions. We compare the export intensity of MNEs with different subsidiary strategies to validate our clustering. In addition, different motives for applying different types of standards confirm our conceptual positioning.
{"title":"Subsidiary strategy and importance of standards: An institutional development of the integration-responsiveness framework","authors":"Knut Blind , Sarah Margaretha Jastram , Jo-Ann Müller","doi":"10.1016/j.emj.2024.10.001","DOIUrl":"10.1016/j.emj.2024.10.001","url":null,"abstract":"<div><div>According to the integration–responsiveness framework, subsidiaries of multinational enterprises (MNEs) are assigned different strategic roles depending on the business environments they operate in. MNEs are classified as multinational, international, transnational, and global firms. Although standards are crucial for both export performance and Foreign Direct Investment, there is no scientific knowledge on how different types of standards interrelate with MNE strategies. Derived from the review of the limited literature on the role of different types of standards for different MNEs subsidiary strategies, we take an institutional theory perspective and position different types of standards within the integration–responsiveness framework. Based on data collected within the German Standardization Panel, cluster analysis is performed confirming that MNEs’ subsidiary strategies can be grouped according to the importance of formal and company standards. While conformity with national formal standards is necessary to meet pressure for local responsiveness, the application of international standards provides firms with access to global markets. Company standards and management system standards are important to transnational firms to achieve efficiency gains and improve bargaining positions. We compare the export intensity of MNEs with different subsidiary strategies to validate our clustering. In addition, different motives for applying different types of standards confirm our conceptual positioning.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 933-944"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2025.10.011
Matteo Cristofaro , Valérie Duplat
This editorial advocates a generative perspective on the peer review of manuscripts in management and organization research. It argues that reviewing should grow from shared values (the soil) that ground a journals' intellectual missions, take form through consistent scholarly practices (the roots), and yield developmental outcomes for the academic community (the fruits). Drawing on the European Management Journal's values of critical inquiry, pluralism, and accessibility, we introduce the C.E.D.A.R. tree of generative peer review, a metaphor and framework that connects values, practices, and outcomes. The five roots - namely, Curiosity, Empathy, Developmental judgment, Actionable guidance, and Reflexive reflection - translate this ethos into teachable habits. The fruits - generative peer reviews, inclusive scholarship, author growth, generative reviewers, and scholarly mentorship within a sustainable scholarly ecosystem - embody the enduring outcomes of such reviewing. Together, these elements reframe peer review as a living, developmental system and an expression of scholarly citizenship that nurtures both ideas and communities of practice.
{"title":"Nurturing ideas, cultivating reviewers: The C.E.D.A.R. tree of generative peer review","authors":"Matteo Cristofaro , Valérie Duplat","doi":"10.1016/j.emj.2025.10.011","DOIUrl":"10.1016/j.emj.2025.10.011","url":null,"abstract":"<div><div>This editorial advocates a generative perspective on the peer review of manuscripts in management and organization research. It argues that reviewing should grow from shared values (the soil) that ground a journals' intellectual missions, take form through consistent scholarly practices (the roots), and yield developmental outcomes for the academic community (the fruits). Drawing on the <em>European Management Journal</em>'s values of critical inquiry, pluralism, and accessibility, we introduce the C.E.D.A.R. tree of generative peer review, a metaphor and framework that connects values, practices, and outcomes. The five roots - namely, Curiosity, Empathy, Developmental judgment, Actionable guidance, and Reflexive reflection - translate this ethos into teachable habits. The fruits - generative peer reviews, inclusive scholarship, author growth, generative reviewers, and scholarly mentorship within a sustainable scholarly ecosystem - embody the enduring outcomes of such reviewing. Together, these elements reframe peer review as a living, developmental system and an expression of scholarly citizenship that nurtures both ideas and communities of practice.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 901-906"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.10.005
Karma Lhaden , Isabel D. Dimas , Teresa Rebelo , Paulo R. Lourenço , Marta P. Alves
This study investigates the relationship between affective commitment and team viability, considering team cognitive and affective trust as mediators and the team's level of virtuality as a moderator. A survey-based study was conducted with 177 Portuguese work teams from several companies, and hypotheses were tested through partial least structure equation modelling (PLS-SEM). Our results reveal no statistical evidence of a direct positive association between affective commitment and viability but a significant indirect relationship through cognitive trust. This result highlights the critical role of cognitive trust in promoting viability. Moreover, our findings reveal that virtuality negatively moderates the relationship between affective trust and viability. Although affective trust is positive for viability when virtuality is low, it becomes detrimental when teams present high levels of virtuality. For practice, our results suggest the importance of promoting cognitive trust among teams and the need to be mindful regarding the level of virtuality because it may impact how trust influences team outcomes.
{"title":"When affective commitment leads to viability: The role of trust as a mediator and virtuality as a moderator","authors":"Karma Lhaden , Isabel D. Dimas , Teresa Rebelo , Paulo R. Lourenço , Marta P. Alves","doi":"10.1016/j.emj.2024.10.005","DOIUrl":"10.1016/j.emj.2024.10.005","url":null,"abstract":"<div><div>This study investigates the relationship between affective commitment and team viability, considering team cognitive and affective trust as mediators and the team's level of virtuality as a moderator. A survey-based study was conducted with 177 Portuguese work teams from several companies, and hypotheses were tested through partial least structure equation modelling (PLS-SEM). Our results reveal no statistical evidence of a direct positive association between affective commitment and viability but a significant indirect relationship through cognitive trust. This result highlights the critical role of cognitive trust in promoting viability. Moreover, our findings reveal that virtuality negatively moderates the relationship between affective trust and viability. Although affective trust is positive for viability when virtuality is low, it becomes detrimental when teams present high levels of virtuality. For practice, our results suggest the importance of promoting cognitive trust among teams and the need to be mindful regarding the level of virtuality because it may impact how trust influences team outcomes.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 970-979"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Recently, Metaverse has received increasing attention from both the business and academic worlds. However, its actual use in business and management is still confusing and limited. This study aims to provide a comprehensive overview of the environmental, economic, and social implications of the adoption of this technology within organizations. In addition, enabling technologies to Metaverse and business contexts in which the platform can be applied are identified. First, this study applies a systematic literature review (SLR) to investigate the use of Metaverse in business and management. Secondly, a content and cluster analysis were applied to the final sample of 656 articles to identify the Metaverse's primary research areas and future research directions. The results reveal that Metaverse has mainly social and economic implications such as enhancing collaboration, increasing accessibility, facilitating training, and encouraging productivity and profitability for companies. The major concerns for its implementation are privacy, security, user health, inclusiveness in access, implementation costs, and lack of regulation. Moreover, the application of content and cluster analysis techniques intercepted eight primary research areas defined as user experience, optimization, research method, educational change, business opportunities, security systems, enabling technologies, and healthcare. The article provides valuable insights to support management decision-making when considering the adoption of this technology in specific business contexts. To the best of the authors' knowledge, this is one of the first SLRs on Metaverse in the business and management field that classifies the opportunities, barriers, complementary technologies, and business functions and processes in which the platform can potentially be applied.
{"title":"Exploring the environmental, economic, and social implications of metaverse adoption in business and management","authors":"Vincenzo Varriale, Antonello Cammarano, Francesca Michelino, Mauro Caputo","doi":"10.1016/j.emj.2024.09.007","DOIUrl":"10.1016/j.emj.2024.09.007","url":null,"abstract":"<div><div>Recently, Metaverse has received increasing attention from both the business and academic worlds. However, its actual use in business and management is still confusing and limited. This study aims to provide a comprehensive overview of the environmental, economic, and social implications of the adoption of this technology within organizations. In addition, enabling technologies to Metaverse and business contexts in which the platform can be applied are identified. First, this study applies a systematic literature review (SLR) to investigate the use of Metaverse in business and management. Secondly, a content and cluster analysis were applied to the final sample of 656 articles to identify the Metaverse's primary research areas and future research directions. The results reveal that Metaverse has mainly social and economic implications such as enhancing collaboration, increasing accessibility, facilitating training, and encouraging productivity and profitability for companies. The major concerns for its implementation are privacy, security, user health, inclusiveness in access, implementation costs, and lack of regulation. Moreover, the application of content and cluster analysis techniques intercepted eight primary research areas defined as user experience, optimization, research method, educational change, business opportunities, security systems, enabling technologies, and healthcare. The article provides valuable insights to support management decision-making when considering the adoption of this technology in specific business contexts. To the best of the authors' knowledge, this is one of the first SLRs on Metaverse in the business and management field that classifies the opportunities, barriers, complementary technologies, and business functions and processes in which the platform can potentially be applied.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 945-957"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.emj.2024.10.008
Ying Xie , Liz Breen , Andy Oakey , Ozlem Bak , Tom Cherrett
While the National Health Service of the United Kingdom recovers from COVID-19, it's crucial to assess the impact of the dynamic capabilities within its healthcare services to ensure future public health protection. This study adopts mixed methods of literature review and surveys. Survey findings reveal that agility, flexibility, and building redundancy proved instrumental in reconfiguring resource foundations swiftly and fostering new partnerships. These actions were essential for sustaining service quality and efficiency. The analysis recommends that patients and healthcare professionals should co-design a technology-driven primary care service provision that is person-centric and digitally inclusive. Furthermore, primary care service stakeholders should develop targeted collaborations, and workforce development should be a priority to increase medical reserve in the healthcare system. This research provides empirical evidence, enabling the National Health Service to persist in enhancing dynamic capabilities and reinforcing resilience for anticipated and unforeseen future challenges.
{"title":"Assessment of primary care services operational resilience by patients: Implications for COVID-19 recovery","authors":"Ying Xie , Liz Breen , Andy Oakey , Ozlem Bak , Tom Cherrett","doi":"10.1016/j.emj.2024.10.008","DOIUrl":"10.1016/j.emj.2024.10.008","url":null,"abstract":"<div><div>While the National Health Service of the United Kingdom recovers from COVID-19, it's crucial to assess the impact of the dynamic capabilities within its healthcare services to ensure future public health protection. This study adopts mixed methods of literature review and surveys. Survey findings reveal that agility, flexibility, and building redundancy proved instrumental in reconfiguring resource foundations swiftly and fostering new partnerships. These actions were essential for sustaining service quality and efficiency. The analysis recommends that patients and healthcare professionals should co-design a technology-driven primary care service provision that is person-centric and digitally inclusive. Furthermore, primary care service stakeholders should develop targeted collaborations, and workforce development should be a priority to increase medical reserve in the healthcare system. This research provides empirical evidence, enabling the National Health Service to persist in enhancing dynamic capabilities and reinforcing resilience for anticipated and unforeseen future challenges.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 991-1005"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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