Pub Date : 2023-12-31DOI: 10.14486/intjscs.2023.694
Serkan Yilmazoğlu, Zekai Çakir
In this research, “The Analysis of the Role of Quality of Services Offered at Fitness Centers on Customer Satisfaction in Terms of Some Variables” is discussed. The intense pace of work in today's world has greatly worn people out physically and psychologically. This has led people to search for an environment where they can feel better socially, mentally, and physically. As a result, there has been an increase in the number of sports businesses and fitness centres, leading to competition among them. In this rapidly developing sector, service quality has become prominent, and the importance of customer satisfaction has been clearly demonstrated. Within this scope, the purpose of this thesis is to examine the role of service quality offered in fitness centers on customer satisfaction in terms of some variables. This research was carried out with volunteer participants who received service from fitness centers operating in the province of Bayburt. The study group consisted of a total of 304 people, including 166 men and 138 women. A personal information form and the "Perceived Service Quality Scale for Sports-Fitness Centers," developed by Uçan (2007), were used to collect the data. The scale consists of 31 items and 6 subscales. The obtained data and statistical analyses were evaluated using SPSS version 26 software. The pertinence of the variables to the normal distribution was examined using visual (histogram and probability graphs) and analytical methods. Descriptive analyses were submitted using the average and standard deviation. A one-way analysis of variance(ANOVA) test was used to compare the change in the process of time in the data with the normal distribution of the variables. The statistical significance level was accepted as p<0.05. In conclusion, service quality offered in fitness centers has a significant impact on customer satisfaction. Therefore, fitness centers should strive to provide quality service to increase customer satisfaction.Keywords: Fitness center, service quality, customer satisfaction
{"title":"Investigation of The Role of The Quality of Servıces Offered at Fitness Centers on Customer Satısfactıon in Terms of Some Variables (Bayburt Example)","authors":"Serkan Yilmazoğlu, Zekai Çakir","doi":"10.14486/intjscs.2023.694","DOIUrl":"https://doi.org/10.14486/intjscs.2023.694","url":null,"abstract":"In this research, “The Analysis of the Role of Quality of Services Offered at Fitness Centers on Customer Satisfaction in Terms of Some Variables” is discussed. The intense pace of work in today's world has greatly worn people out physically and psychologically. This has led people to search for an environment where they can feel better socially, mentally, and physically. As a result, there has been an increase in the number of sports businesses and fitness centres, leading to competition among them. In this rapidly developing sector, service quality has become prominent, and the importance of customer satisfaction has been clearly demonstrated. Within this scope, the purpose of this thesis is to examine the role of service quality offered in fitness centers on customer satisfaction in terms of some variables. This research was carried out with volunteer participants who received service from fitness centers operating in the province of Bayburt. The study group consisted of a total of 304 people, including 166 men and 138 women. A personal information form and the \"Perceived Service Quality Scale for Sports-Fitness Centers,\" developed by Uçan (2007), were used to collect the data. The scale consists of 31 items and 6 subscales. The obtained data and statistical analyses were evaluated using SPSS version 26 software. The pertinence of the variables to the normal distribution was examined using visual (histogram and probability graphs) and analytical methods. Descriptive analyses were submitted using the average and standard deviation. A one-way analysis of variance(ANOVA) test was used to compare the change in the process of time in the data with the normal distribution of the variables. The statistical significance level was accepted as p<0.05. In conclusion, service quality offered in fitness centers has a significant impact on customer satisfaction. Therefore, fitness centers should strive to provide quality service to increase customer satisfaction.Keywords: Fitness center, service quality, customer satisfaction","PeriodicalId":502777,"journal":{"name":"International Journal of Sport Culture and Science","volume":"102 27","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139134949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-15DOI: 10.14486/intjscs.2023.689
Pınar Karacan Doğan, İsa Doğan, Gürkan Çeti̇nkayali
This study aimed to examine the attitudes of sports science students towards Autism Spectrum Disorder (ASD) in the context of various variables. The research was conducted in a survey model. To determine the participants' attitudes towards Autism Spectrum Disorder, the "Autism Spectrum Disorder Attitudes Scale (ASDAS)" developed by Flood et al. (2013) and adapted to Turkish by Batum (2019) was employed as the data collection tool. Additionally, a 9-item personal information form was included in the data collection tool, addressing participants' gender, academic class, major, the presence of individuals with autism in their immediate surroundings, willingness to work with individuals with autism, participation in programs, seminars, or courses related to autism, knowledge about the educational settings and processes for individuals with autism, awareness of Autism Spectrum Disorder in society, and preferred educational environment for individuals with autism. The data collected from the participants were analyzed using SPSS-25 software. A total of 239 students, consisting of 89 females and 150 males, participated in the study. The results indicated significant differences in the attitudes of students towards Autism Spectrum Disorder concerning the gender variable and the knowledge sub-dimension of ASDAS, the desire to work with individuals with autism and the social attitude and personal distance sub-dimensions of ASDAS, knowledge about the educational settings and processes for individuals with autism and the personal distance sub-dimension of ASDAS, awareness of Autism Spectrum Disorder in society and the total score and knowledge sub-dimension of ASDAS, the major variable and the personal distance sub-dimension of ASDAS, and the preferred educational environment for individuals with autism and the social attitude and knowledge sub-dimensions of ASDAS. In conclusion, it was observed that attitudes towards Autism Spectrum Disorder are not solely determined by individuals' educational level or knowledge but are also influenced by social, cultural, and individual factors.
{"title":"Examination of the Attitudes of Sports Science Students Towards Autism Spectrum Disorder in Terms of Various Variables","authors":"Pınar Karacan Doğan, İsa Doğan, Gürkan Çeti̇nkayali","doi":"10.14486/intjscs.2023.689","DOIUrl":"https://doi.org/10.14486/intjscs.2023.689","url":null,"abstract":"This study aimed to examine the attitudes of sports science students towards Autism Spectrum Disorder (ASD) in the context of various variables. The research was conducted in a survey model. To determine the participants' attitudes towards Autism Spectrum Disorder, the \"Autism Spectrum Disorder Attitudes Scale (ASDAS)\" developed by Flood et al. (2013) and adapted to Turkish by Batum (2019) was employed as the data collection tool. Additionally, a 9-item personal information form was included in the data collection tool, addressing participants' gender, academic class, major, the presence of individuals with autism in their immediate surroundings, willingness to work with individuals with autism, participation in programs, seminars, or courses related to autism, knowledge about the educational settings and processes for individuals with autism, awareness of Autism Spectrum Disorder in society, and preferred educational environment for individuals with autism. The data collected from the participants were analyzed using SPSS-25 software. A total of 239 students, consisting of 89 females and 150 males, participated in the study. The results indicated significant differences in the attitudes of students towards Autism Spectrum Disorder concerning the gender variable and the knowledge sub-dimension of ASDAS, the desire to work with individuals with autism and the social attitude and personal distance sub-dimensions of ASDAS, knowledge about the educational settings and processes for individuals with autism and the personal distance sub-dimension of ASDAS, awareness of Autism Spectrum Disorder in society and the total score and knowledge sub-dimension of ASDAS, the major variable and the personal distance sub-dimension of ASDAS, and the preferred educational environment for individuals with autism and the social attitude and knowledge sub-dimensions of ASDAS. In conclusion, it was observed that attitudes towards Autism Spectrum Disorder are not solely determined by individuals' educational level or knowledge but are also influenced by social, cultural, and individual factors.","PeriodicalId":502777,"journal":{"name":"International Journal of Sport Culture and Science","volume":"45 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139178717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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