Pub Date : 2024-06-14DOI: 10.1108/bij-05-2023-0316
Praveen Saraswat, Rajeev Agrawal, Santosh B. Rane
PurposeOrganizations are continually improving their practices to improve operational performance. They already employ Lean Manufacturing techniques (LM) to reduce unnecessary waste. Industry 4.0 techniques enhance operational performance in association with LM. Despite the proven benefits of LM principles and the advancements offered by Industry 4.0 technologies, many organizations struggle to integrate these approaches effectively. This research paper explores how LM principles can be combined with Industry 4.0 technologies to provide valuable guidance for businesses looking to adopt lean automation strategies.Design/methodology/approachA systematic literature review on LM and Industry 4.0 was done to investigate the possible technical integration of both methods. Ninety-two articles are extracted systematically from the Scopus and Web of Science databases. This study states a systematic literature review, including quantitative analysis of bibliographic networks and cluster analysis, to identify emergent ideas and their further implementation.FindingsThe research findings highlight the positive impact of integrating lean production with Industry 4.0 techniques, benefiting organizations in achieving their goals. A lean automation integration framework is proposed based on the literature review and the findings.Practical implicationsThis study provides industry administrators and practitioners valuable guidance for enhancing organizational productivity. These implications can provide businesses with competitive advantages, enhance customer satisfaction, and enable them to adapt to the dynamic demands of the contemporary business environment.Originality/valueThis literature review study has substantially contributed to the technological integration of lean and Industry 4.0. The work has also identified potential emerging areas that warrant further research.
{"title":"Technological integration of lean manufacturing with industry 4.0 toward lean automation: insights from the systematic review and further research directions","authors":"Praveen Saraswat, Rajeev Agrawal, Santosh B. Rane","doi":"10.1108/bij-05-2023-0316","DOIUrl":"https://doi.org/10.1108/bij-05-2023-0316","url":null,"abstract":"PurposeOrganizations are continually improving their practices to improve operational performance. They already employ Lean Manufacturing techniques (LM) to reduce unnecessary waste. Industry 4.0 techniques enhance operational performance in association with LM. Despite the proven benefits of LM principles and the advancements offered by Industry 4.0 technologies, many organizations struggle to integrate these approaches effectively. This research paper explores how LM principles can be combined with Industry 4.0 technologies to provide valuable guidance for businesses looking to adopt lean automation strategies.Design/methodology/approachA systematic literature review on LM and Industry 4.0 was done to investigate the possible technical integration of both methods. Ninety-two articles are extracted systematically from the Scopus and Web of Science databases. This study states a systematic literature review, including quantitative analysis of bibliographic networks and cluster analysis, to identify emergent ideas and their further implementation.FindingsThe research findings highlight the positive impact of integrating lean production with Industry 4.0 techniques, benefiting organizations in achieving their goals. A lean automation integration framework is proposed based on the literature review and the findings.Practical implicationsThis study provides industry administrators and practitioners valuable guidance for enhancing organizational productivity. These implications can provide businesses with competitive advantages, enhance customer satisfaction, and enable them to adapt to the dynamic demands of the contemporary business environment.Originality/valueThis literature review study has substantially contributed to the technological integration of lean and Industry 4.0. The work has also identified potential emerging areas that warrant further research.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"27 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141341487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-14DOI: 10.1108/bij-10-2023-0687
Sarthak Dhingra, Rakesh D. Raut, Mukesh Kumar, B. K. R. Naik
PurposeThis study aims to identify several perspectives that affect the adoption of blockchain technology in India (BCTA) and evaluate their impact. To study the sector’s influence on adoption and the impact of BCTA on the performance of the Indian healthcare supply chain (HSCP) using BCTA as a mediating variable.Design/methodology/approachIn this study, we first developed a conceptual model based on Organizational Information Processing Theory and Technology-Organization-Environment, then formulated hypotheses. Based on this, a questionnaire was developed, and data were gathered from experts in the Indian healthcare industry who were familiar with blockchain technology. AMOS 19 was used to analyze data using structural equation modelling.FindingsAll the factors have a significant positive influence on BCTA. Healthcare supply chain factors influenced the adoption most dominantly, followed by technological, environmental, organizational and record-keeping unit factors. Both the public and private sectors of HSCP benefited significantly from BCTA.Practical implicationsThis research work is fruitful for healthcare practitioners, top management, academicians and policymakers in assessing BCTA’s impact on the HSCP.Originality/valueWe have attempted to evaluate the possible BCTA impact on HSCP. BCTA as a mediating variable and considering different perspectives for a holistic view of adoption in the Indian context add to this work’s originality.
{"title":"Factors impacting Indian healthcare supply chain performance and influence in the public and private sector: the mediating role of blockchain technology adoption","authors":"Sarthak Dhingra, Rakesh D. Raut, Mukesh Kumar, B. K. R. Naik","doi":"10.1108/bij-10-2023-0687","DOIUrl":"https://doi.org/10.1108/bij-10-2023-0687","url":null,"abstract":"PurposeThis study aims to identify several perspectives that affect the adoption of blockchain technology in India (BCTA) and evaluate their impact. To study the sector’s influence on adoption and the impact of BCTA on the performance of the Indian healthcare supply chain (HSCP) using BCTA as a mediating variable.Design/methodology/approachIn this study, we first developed a conceptual model based on Organizational Information Processing Theory and Technology-Organization-Environment, then formulated hypotheses. Based on this, a questionnaire was developed, and data were gathered from experts in the Indian healthcare industry who were familiar with blockchain technology. AMOS 19 was used to analyze data using structural equation modelling.FindingsAll the factors have a significant positive influence on BCTA. Healthcare supply chain factors influenced the adoption most dominantly, followed by technological, environmental, organizational and record-keeping unit factors. Both the public and private sectors of HSCP benefited significantly from BCTA.Practical implicationsThis research work is fruitful for healthcare practitioners, top management, academicians and policymakers in assessing BCTA’s impact on the HSCP.Originality/valueWe have attempted to evaluate the possible BCTA impact on HSCP. BCTA as a mediating variable and considering different perspectives for a holistic view of adoption in the Indian context add to this work’s originality.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"58 40","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141339075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-13DOI: 10.1108/bij-02-2023-0099
Gyanesh Gupta, S. Mathur, Jyotirmay Mathur
PurposeBuildings require significant energy, and meeting energy demands is becoming exceedingly challenging. Energy demand reduction goals are now prioritised as the demand is rising. Energy-saving improvements and opportunities can be provided if enough information is provided through building energy benchmarking. The study focuses on developing a framework for benchmarking the energy efficiency of residential buildings.Design/methodology/approachThis study applied multiple linear regression analysis to analyse the energy use of residential buildings and establish energy benchmarks. Over 2000 data from Jaipur city were surveyed, and regression analysis was done on 1527 datasets after fundamental statistical analysis. The research considered the significant energy used by household appliances and placed a greater emphasis on end-use appliances.FindingsThe comparison of the developed framework with the standard rating plan was carried out to evaluate the accuracy of the benchmarks. The validation of the model determines the gap between the predicted and actual value of the building energy. The recommendations were made for organisations and policymakers to employ multiple or combinations of methods to assess the reliability of the developed benchmark framework.Practical implicationsPolicymakers may promote awareness campaigns encouraging homeowners to consume less energy and make buildings more energy efficient. This technique may be applied worldwide with the proper and suitable adjustments and information provided.Originality/valueTo our knowledge, India needs residential building energy benchmarking framework studies. In addition, a new framework based on Composite Indicators was implemented to overcome the scepticism of the EPI/BPI or floor-based approach held by several academics and to offer energy benchmarking for residential buildings.
{"title":"A composite indicator-based energy-efficiency benchmarking for residential buildings","authors":"Gyanesh Gupta, S. Mathur, Jyotirmay Mathur","doi":"10.1108/bij-02-2023-0099","DOIUrl":"https://doi.org/10.1108/bij-02-2023-0099","url":null,"abstract":"PurposeBuildings require significant energy, and meeting energy demands is becoming exceedingly challenging. Energy demand reduction goals are now prioritised as the demand is rising. Energy-saving improvements and opportunities can be provided if enough information is provided through building energy benchmarking. The study focuses on developing a framework for benchmarking the energy efficiency of residential buildings.Design/methodology/approachThis study applied multiple linear regression analysis to analyse the energy use of residential buildings and establish energy benchmarks. Over 2000 data from Jaipur city were surveyed, and regression analysis was done on 1527 datasets after fundamental statistical analysis. The research considered the significant energy used by household appliances and placed a greater emphasis on end-use appliances.FindingsThe comparison of the developed framework with the standard rating plan was carried out to evaluate the accuracy of the benchmarks. The validation of the model determines the gap between the predicted and actual value of the building energy. The recommendations were made for organisations and policymakers to employ multiple or combinations of methods to assess the reliability of the developed benchmark framework.Practical implicationsPolicymakers may promote awareness campaigns encouraging homeowners to consume less energy and make buildings more energy efficient. This technique may be applied worldwide with the proper and suitable adjustments and information provided.Originality/valueTo our knowledge, India needs residential building energy benchmarking framework studies. In addition, a new framework based on Composite Indicators was implemented to overcome the scepticism of the EPI/BPI or floor-based approach held by several academics and to offer energy benchmarking for residential buildings.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"52 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141348119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-12DOI: 10.1108/bij-10-2023-0764
Abroon Qazi, M. Al-Mhdawi, M. Simsekler
PurposeThe Logistics Performance Index (LPI), published by the World Bank, is a key measure of national-level logistics performance. It comprises six indicators: customs, infrastructure, international shipments, service quality, timeliness, and tracking and tracing. The objective of this study is to explore temporal dependencies among the six LPI indicators while operationalizing the World Bank’s LPI framework in terms of mapping the input indicators (customs, infrastructure, and service quality) to the outcome indicators (international shipments representing cost, timeliness, and tracking and tracing representing reliability).Design/methodology/approachA Bayesian Belief Network (BBN)-based methodology was adopted to effectively map temporal dependencies among variables in a probabilistic network setting. Using forward and backward propagation features of BBN inferencing, critical variables were also identified. A BBN model was developed using the World Bank’s LPI datasets for 2010, 2012, 2014, 2016, 2018, and 2023, covering the six LPI indicators for 118 countries.FindingsThe prediction accuracy of the model is 88.1%. Strong dependencies are found across the six LPI indicators over time. The forward propagation analysis of the model reveals that “logistics competence and quality” is the most critical input indicator that can influence all three outcome indicators over time. The backward propagation analysis indicates that “customs” is the most critical indicator for improving the performance on the “international shipments” indicator, whereas “logistics competence and quality” can significantly improve the performance on the “timeliness” and “tracking and tracing” indicators. The sensitivity analysis of the model reveals that “logistics competence and quality” and “infrastructure” are the key indicators that can influence the results across the three outcome indicators. These findings provide useful insights to researchers regarding the importance of exploring the temporal modeling of dependencies among the LPI indicators. Moreover, policymakers can use these findings to help their countries target specific input indicators to improve country-level logistics performance.Originality/valueThis paper contributes to the literature on logistics management by exploring the temporal dependencies among the six LPI indicators for 118 countries over the last 14 years. Moreover, this paper proposes and operationalizes a data-driven BBN modeling approach in this unique context.
{"title":"Exploring temporal dependencies among country-level logistics performance indicators","authors":"Abroon Qazi, M. Al-Mhdawi, M. Simsekler","doi":"10.1108/bij-10-2023-0764","DOIUrl":"https://doi.org/10.1108/bij-10-2023-0764","url":null,"abstract":"PurposeThe Logistics Performance Index (LPI), published by the World Bank, is a key measure of national-level logistics performance. It comprises six indicators: customs, infrastructure, international shipments, service quality, timeliness, and tracking and tracing. The objective of this study is to explore temporal dependencies among the six LPI indicators while operationalizing the World Bank’s LPI framework in terms of mapping the input indicators (customs, infrastructure, and service quality) to the outcome indicators (international shipments representing cost, timeliness, and tracking and tracing representing reliability).Design/methodology/approachA Bayesian Belief Network (BBN)-based methodology was adopted to effectively map temporal dependencies among variables in a probabilistic network setting. Using forward and backward propagation features of BBN inferencing, critical variables were also identified. A BBN model was developed using the World Bank’s LPI datasets for 2010, 2012, 2014, 2016, 2018, and 2023, covering the six LPI indicators for 118 countries.FindingsThe prediction accuracy of the model is 88.1%. Strong dependencies are found across the six LPI indicators over time. The forward propagation analysis of the model reveals that “logistics competence and quality” is the most critical input indicator that can influence all three outcome indicators over time. The backward propagation analysis indicates that “customs” is the most critical indicator for improving the performance on the “international shipments” indicator, whereas “logistics competence and quality” can significantly improve the performance on the “timeliness” and “tracking and tracing” indicators. The sensitivity analysis of the model reveals that “logistics competence and quality” and “infrastructure” are the key indicators that can influence the results across the three outcome indicators. These findings provide useful insights to researchers regarding the importance of exploring the temporal modeling of dependencies among the LPI indicators. Moreover, policymakers can use these findings to help their countries target specific input indicators to improve country-level logistics performance.Originality/valueThis paper contributes to the literature on logistics management by exploring the temporal dependencies among the six LPI indicators for 118 countries over the last 14 years. Moreover, this paper proposes and operationalizes a data-driven BBN modeling approach in this unique context.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"126 47","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141351658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-21DOI: 10.1108/bij-04-2023-0245
Chad Ellsworth, Vishal Arghode, S. Bhattacharyya, David Barker, Richard Schuhmann
PurposeThe purpose of this research was to study sustainable water resource management using a stimulus-organism-response (SOR) perspective.Design/methodology/approachThis research study was an exploratory qualitative study. Thematic content analysis was used based on semi-structured interviews with 30 experts operating in the USA, representing 26 water-intensive organisations across different industries. The study was anchored in the theoretical foundations of SOR perspectives.FindingsThe results of this study revealed several fundamental factors, processes and forces that were considered by organisations for sustainable water resource management. Managers evaluated risks relative to water resources and developed strategic initiatives regarding water management. The authors found that often organisations considered water resources management aspects while deciding business operations. This was especially true for substantive water resource-consuming organisations with wide geographical operations.Research limitations/implicationsThrough this study, the authors explained how the interrelationship between organisations and water resources presented risks and challenges. The authors applied SOR theoretical perspective in this research study. This was while factoring in an organisation’s present considerations and future plans regarding sustainable water resource management. Thus, the study findings were expected to further interdisciplinary research at the intersection of organisational and environmental studies.Practical implicationsThe finding that water sustainability challenges and efforts could act as strong motivating forces for innovation and technology was significant. Water sustainability challenges could also be a catalyst for synergistic collaborations amongst organisations and diverse groups of institutions. The study insights were relevant to organisational scholars, the water management industry regulators and managers involved with organisational sustainability programmes.Originality/valueOrganisational challenges regarding sustainable water resource management have been influenced by growing populations and climate change. Furthermore, the increasing context of scarcity was compounded by increased pressures from numerous stakeholders. Although critical water management issues were recognised by organisations, relatively little was known about how organisational managers were planning for and responding to these issues. This research study contributed towards addressing the mentioned research gap.
设计/方法/途径本研究是一项探索性定性研究。在半结构式访谈的基础上进行了主题内容分析，访谈对象是在美国工作的 30 名专家，他们代表了不同行业的 26 家水资源密集型组织。研究结果研究结果表明，企业在进行水资源可持续管理时会考虑一些基本因素、过程和力量。管理人员评估了与水资源有关的风险，并制定了水资源管理战略计划。作者发现，企业在决定业务运营时往往会考虑水资源管理方面的问题。通过这项研究，作者解释了组织与水资源之间的相互关系如何带来风险和挑战。作者在本研究中应用了 SOR 理论观点。同时，还考虑到了一个组织在可持续水资源管理方面的当前考虑和未来计划。实践意义水资源可持续发展的挑战和努力可以成为创新和技术的强大动力，这一发现意义重大。水的可持续发展挑战也可以成为组织和不同机构群体之间协同合作的催化剂。这项研究对组织学者、水资源管理行业监管者以及参与组织可持续发展计划的管理者都有借鉴意义。原创性/价值组织在水资源可持续管理方面面临的挑战受到了人口增长和气候变化的影响。此外，来自众多利益相关者的压力不断增加，加剧了水资源日益匮乏的状况。虽然各组织都认识到了关键的水资源管理问题，但对于组织管理人员如何规划和应对这些问题却知之甚少。这项研究有助于填补上述研究空白。
{"title":"Sustainable water resource management by business organisations: empirical investigation applying stimulus-organism-response theoretical perspective","authors":"Chad Ellsworth, Vishal Arghode, S. Bhattacharyya, David Barker, Richard Schuhmann","doi":"10.1108/bij-04-2023-0245","DOIUrl":"https://doi.org/10.1108/bij-04-2023-0245","url":null,"abstract":"PurposeThe purpose of this research was to study sustainable water resource management using a stimulus-organism-response (SOR) perspective.Design/methodology/approachThis research study was an exploratory qualitative study. Thematic content analysis was used based on semi-structured interviews with 30 experts operating in the USA, representing 26 water-intensive organisations across different industries. The study was anchored in the theoretical foundations of SOR perspectives.FindingsThe results of this study revealed several fundamental factors, processes and forces that were considered by organisations for sustainable water resource management. Managers evaluated risks relative to water resources and developed strategic initiatives regarding water management. The authors found that often organisations considered water resources management aspects while deciding business operations. This was especially true for substantive water resource-consuming organisations with wide geographical operations.Research limitations/implicationsThrough this study, the authors explained how the interrelationship between organisations and water resources presented risks and challenges. The authors applied SOR theoretical perspective in this research study. This was while factoring in an organisation’s present considerations and future plans regarding sustainable water resource management. Thus, the study findings were expected to further interdisciplinary research at the intersection of organisational and environmental studies.Practical implicationsThe finding that water sustainability challenges and efforts could act as strong motivating forces for innovation and technology was significant. Water sustainability challenges could also be a catalyst for synergistic collaborations amongst organisations and diverse groups of institutions. The study insights were relevant to organisational scholars, the water management industry regulators and managers involved with organisational sustainability programmes.Originality/valueOrganisational challenges regarding sustainable water resource management have been influenced by growing populations and climate change. Furthermore, the increasing context of scarcity was compounded by increased pressures from numerous stakeholders. Although critical water management issues were recognised by organisations, relatively little was known about how organisational managers were planning for and responding to these issues. This research study contributed towards addressing the mentioned research gap.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"41 25","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141113694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-21DOI: 10.1108/bij-11-2023-0771
Malleswari Karanam, Lanka Krishnanand, V. Manupati, S. Nudurupati
PurposeThe primary goal of this review is to identify emerging themes in the cold supply chain (CSC) and their future research directions, methodologies, and theories.Design/methodology/approachThe review looks at CSC related articles from Scopus database published in the years 2000–2020. Thereafter, bibliometric and co-citation analyses have been conducted to identify emerging themes, methodologies, and theoretical perspectives related to CSC management.FindingsThis study revealed a clear research gap in CSC literature with emerging themes relevant to diverse aspects. Primarily, the most prominent authors, methodologies, and theories were identified from bibliometric analysis. Next, we generated clusters to identify the insights of each cluster using co-citation analysis. Consequently, the significance of clusters concerning the number of articles, theoretical frameworks, methodologies, and themes was recognized. Finally, a few future research questions regarding emerging themes have been identified.Practical implicationsThe importance of co-citation and bibliometric analyses in studying the evolution of research over a definite time is emphasized in this work. As per emerging themes, implementing digital technologies has increased the efficiency of traditional CSC and transformed it into digital CSC.Originality/valueAs per the authors' knowledge, this work is the first in literature to explore the significance of identifying emerging areas and future research directions in managing CSC through literature review based on bibliometric and co-citation analysis.
{"title":"Emerging themes and future research directions in the cold supply chain: a bibliometric and co-citation analysis","authors":"Malleswari Karanam, Lanka Krishnanand, V. Manupati, S. Nudurupati","doi":"10.1108/bij-11-2023-0771","DOIUrl":"https://doi.org/10.1108/bij-11-2023-0771","url":null,"abstract":"PurposeThe primary goal of this review is to identify emerging themes in the cold supply chain (CSC) and their future research directions, methodologies, and theories.Design/methodology/approachThe review looks at CSC related articles from Scopus database published in the years 2000–2020. Thereafter, bibliometric and co-citation analyses have been conducted to identify emerging themes, methodologies, and theoretical perspectives related to CSC management.FindingsThis study revealed a clear research gap in CSC literature with emerging themes relevant to diverse aspects. Primarily, the most prominent authors, methodologies, and theories were identified from bibliometric analysis. Next, we generated clusters to identify the insights of each cluster using co-citation analysis. Consequently, the significance of clusters concerning the number of articles, theoretical frameworks, methodologies, and themes was recognized. Finally, a few future research questions regarding emerging themes have been identified.Practical implicationsThe importance of co-citation and bibliometric analyses in studying the evolution of research over a definite time is emphasized in this work. As per emerging themes, implementing digital technologies has increased the efficiency of traditional CSC and transformed it into digital CSC.Originality/valueAs per the authors' knowledge, this work is the first in literature to explore the significance of identifying emerging areas and future research directions in managing CSC through literature review based on bibliometric and co-citation analysis.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":"76 23","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141116537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-10DOI: 10.1108/bij-12-2023-0911
Yog Mishra, Anurag Singh
PurposeLoading the work on social capital theory, we have tried to check the influence of social currency (SC) on social media usage (SMU) and its subsequent impact on the brand experience (BE). The study attempted to ascertain the mediation of loyalty (LT) between the SC and SMU as well as the moderation of perceived ease of use (PEU) in the SMU and BE relationship.Design/methodology/approachThe data were collected from 384 respondents employing snowball sampling technique by administering a questionnaire on seven-point Likert scale. The respondents were the active internet users, who devote the significant part of their daily routine to social media activities. Structural equation modelling was used to study the path of the considered variables.FindingsThe result of the study strengthened the findings of earlier studies on SC dimensions. This study elaborated about the positive impact of SC on SMU, SC on LT, LT on SMU, SMU on BE. The study also found the mediating effect of LT in the SC and BE relationship. The study did not identify a moderating role of PEU in the SMU and BE relationship.Research limitations/implicationsBy taking into account SC, SMU, LT, PEU and BE, the study adds the knowledge to the social capital theory.Practical implicationsThis study aids marketers in adjusting social media strategies for the effective use of SC aimed to deliver enhanced BE. Additionally, it demonstrates the value of customer LT in the context of SC and SMU by customers.Originality/valueThis study is among the few research on the SC of the Indian user and its impact on SMU and BE. Checking the mediation of LT and the moderation of PEU in the SC context makes this study novel and different from any study conducted earlier.
目的以社会资本理论为基础，我们试图检验社会货币（SC）对社交媒体使用（SMU）的影响及其对品牌体验（BE）的影响。本研究试图确定忠诚度（LT）在 SC 和 SMU 之间的中介作用，以及感知易用性（PEU）在 SMU 和 BE 关系中的调节作用。这些受访者都是活跃的互联网用户，他们将日常生活的大部分时间都投入到社交媒体活动中。研究采用结构方程模型来研究考虑变量的路径。本研究阐述了 SC 对 SMU、SC 对 LT、LT 对 SMU、SMU 对 BE 的积极影响。研究还发现，在 SC 与 BE 的关系中，LT 具有中介效应。通过考虑 SC、SMU、LT、PEU 和 BE，本研究增加了社会资本理论的知识。此外，本研究还证明了客户LT在客户SC和SMU背景下的价值。原创性/价值本研究是为数不多的关于印度用户SC及其对SMU和BE影响的研究之一。在 SC 背景下检查 LT 的中介作用和 PEU 的调节作用使本研究具有新颖性，有别于之前进行的任何研究。
{"title":"Does social currency influence social media usage and brand experience: an empirical analysis","authors":"Yog Mishra, Anurag Singh","doi":"10.1108/bij-12-2023-0911","DOIUrl":"https://doi.org/10.1108/bij-12-2023-0911","url":null,"abstract":"PurposeLoading the work on social capital theory, we have tried to check the influence of social currency (SC) on social media usage (SMU) and its subsequent impact on the brand experience (BE). The study attempted to ascertain the mediation of loyalty (LT) between the SC and SMU as well as the moderation of perceived ease of use (PEU) in the SMU and BE relationship.Design/methodology/approachThe data were collected from 384 respondents employing snowball sampling technique by administering a questionnaire on seven-point Likert scale. The respondents were the active internet users, who devote the significant part of their daily routine to social media activities. Structural equation modelling was used to study the path of the considered variables.FindingsThe result of the study strengthened the findings of earlier studies on SC dimensions. This study elaborated about the positive impact of SC on SMU, SC on LT, LT on SMU, SMU on BE. The study also found the mediating effect of LT in the SC and BE relationship. The study did not identify a moderating role of PEU in the SMU and BE relationship.Research limitations/implicationsBy taking into account SC, SMU, LT, PEU and BE, the study adds the knowledge to the social capital theory.Practical implicationsThis study aids marketers in adjusting social media strategies for the effective use of SC aimed to deliver enhanced BE. Additionally, it demonstrates the value of customer LT in the context of SC and SMU by customers.Originality/valueThis study is among the few research on the SC of the Indian user and its impact on SMU and BE. Checking the mediation of LT and the moderation of PEU in the SC context makes this study novel and different from any study conducted earlier.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":" 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140992609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThe primary purpose of this contextual study was three-fold: (1) to study the effect of HR practices on employee lifecycle (ELC) on organisational outcomes; (2) to investigate the mediating role of employee outcomes in the relationship between HR practices and organisational outcomes; (3) to assess the differences in HR practices of the Indian and Thai food processing industries.Design/methodology/approachThe study used random sampling to select 574 (278 Indian and 296 Thai) HR managers in food processing industries. A structured questionnaire was administered. The PLS-SEM was used to validate the relationships, while multiple group analysis (MGA) was employed to compare the HR practices.FindingsThe results revealed a significant influence of HR practices on organisational outcomes. Employee outcomes also mediate this influence. MGA results showed no significant variation in the effect of HR practices on organisational outcomes between India and Thailand.Practical implicationsHR practices must be aligned to suit country-specific business contexts to achieve organisational outcomes by improving employee outcomes. The findings would guide managers of the Indian and Thai food industries to develop tailor-made HR strategies.Originality/valueThis study contributes to comparative HRM in the Asian context by offering an empirically tested framework. Additionally, this comparative research offers insightful information on convergent best practices among Asian nations.
{"title":"Do HR practices for employee lifecycle influence organisational outcomes equally in Asia? Evidence from the Indo-Thai food sector","authors":"Sarawut Pathomphatthaphan, Simanchala Das, Keytapark Virat","doi":"10.1108/bij-03-2024-0237","DOIUrl":"https://doi.org/10.1108/bij-03-2024-0237","url":null,"abstract":"PurposeThe primary purpose of this contextual study was three-fold: (1) to study the effect of HR practices on employee lifecycle (ELC) on organisational outcomes; (2) to investigate the mediating role of employee outcomes in the relationship between HR practices and organisational outcomes; (3) to assess the differences in HR practices of the Indian and Thai food processing industries.Design/methodology/approachThe study used random sampling to select 574 (278 Indian and 296 Thai) HR managers in food processing industries. A structured questionnaire was administered. The PLS-SEM was used to validate the relationships, while multiple group analysis (MGA) was employed to compare the HR practices.FindingsThe results revealed a significant influence of HR practices on organisational outcomes. Employee outcomes also mediate this influence. MGA results showed no significant variation in the effect of HR practices on organisational outcomes between India and Thailand.Practical implicationsHR practices must be aligned to suit country-specific business contexts to achieve organisational outcomes by improving employee outcomes. The findings would guide managers of the Indian and Thai food industries to develop tailor-made HR strategies.Originality/valueThis study contributes to comparative HRM in the Asian context by offering an empirically tested framework. Additionally, this comparative research offers insightful information on convergent best practices among Asian nations.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":" 15","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140991396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-10DOI: 10.1108/bij-04-2023-0283
Mehreen Malik, Muhammad Mustafa Raziq, Naukhez Sarwar, Adeel Tariq
PurposeScholars and practitioners acknowledge that digital leadership can help organizations gain a competitive advantage. This article focuses on the characteristics, styles and skills needed for effective digital leadership. It looks at the role of digital leaders in innovating business models and introducing organizational change required for a successful digital transformation.Design/methodology/approachThis paper is based on a comprehensive literature review of digital transformation, digital leadership, business model innovation, and organizational culture. It draws on institutional theory (INT) the neo-institutional theory (NIT). It draws from Science Direct, Web of Science and Google Scholar publications. A proposition and a conceptual framework are developed based on evaluating and synthesizing the literature.FindingsWe find that specific leader characteristics (agility, participative, innovativeness and openness), styles (democratic and transformational) and skills (cognitive, social, technological and digital) enable successful business model innovation and organizational change, all of which allow successful digital transformation of firms.Originality/valueThe literature on digital transformation has not been well integrated with the leadership literature. This is particularly true in terms of the role digital leaders play in the successful digital transformation of firms. The conceptual framework and a way forward proposed in this paper introduce future research directions on the topic.
目的 学者和实践者都承认，数字化领导力可以帮助组织获得竞争优势。本文重点探讨了有效的数字化领导力所需的特征、风格和技能。本文基于对数字化转型、数字化领导力、商业模式创新和组织文化的全面文献综述。它借鉴了制度理论（INT）和新制度理论（NIT）。本文参考了《科学直达》（Science Direct）、《科学网》（Web of Science）和《谷歌学术》（Google Scholar）的出版物。研究结果我们发现，特定的领导者特征（敏捷性、参与性、创新性和开放性）、风格（民主型和变革型）和技能（认知、社会、技术和数字）能够成功实现商业模式创新和组织变革，所有这些都能帮助企业成功实现数字化转型。就数字化领导者在企业成功数字化转型中所扮演的角色而言，情况尤其如此。本文提出的概念框架和前进方向介绍了该主题的未来研究方向。
{"title":"Digital leadership, business model innovation and organizational change: role of leader in steering digital transformation","authors":"Mehreen Malik, Muhammad Mustafa Raziq, Naukhez Sarwar, Adeel Tariq","doi":"10.1108/bij-04-2023-0283","DOIUrl":"https://doi.org/10.1108/bij-04-2023-0283","url":null,"abstract":"PurposeScholars and practitioners acknowledge that digital leadership can help organizations gain a competitive advantage. This article focuses on the characteristics, styles and skills needed for effective digital leadership. It looks at the role of digital leaders in innovating business models and introducing organizational change required for a successful digital transformation.Design/methodology/approachThis paper is based on a comprehensive literature review of digital transformation, digital leadership, business model innovation, and organizational culture. It draws on institutional theory (INT) the neo-institutional theory (NIT). It draws from Science Direct, Web of Science and Google Scholar publications. A proposition and a conceptual framework are developed based on evaluating and synthesizing the literature.FindingsWe find that specific leader characteristics (agility, participative, innovativeness and openness), styles (democratic and transformational) and skills (cognitive, social, technological and digital) enable successful business model innovation and organizational change, all of which allow successful digital transformation of firms.Originality/valueThe literature on digital transformation has not been well integrated with the leadership literature. This is particularly true in terms of the role digital leaders play in the successful digital transformation of firms. The conceptual framework and a way forward proposed in this paper introduce future research directions on the topic.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":" 25","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141128986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThe widespread uptake of digital technology tools for online teaching and learning reached its peak during the nationwide lockdown triggered by the COVID-19 pandemic. It transformed the higher education institutions (HEIs) marketplace both in developed and developing countries. However, in this process of digital transformation, several HEIs, specifically from developing countries, faced major challenges. That threatened to affect their sustainability and performance. In this vein, this study conducts a bibliometric review to map the challenges during the COVID-19 pandemic and suggest strategies for HEIs to cope with post-pandemic situations in the future.Design/methodology/approachThis comprehensive review encompasses 343 papers published between 2020 and 2023, employing a systematic approach that combines bibliometrics and content analysis to thoroughly evaluate the articles.FindingsThe investigation revealed a lack of published work addressing the specific challenges faced by the faculty members affecting their well-being. The study underscores the importance of e-learning technology adoption for higher education sustainability by compelling both students and teachers to rely heavily on social media platforms to maintain social presence and facilitate remote learning. The reduced interpersonal interaction during the pandemic has had negative consequences for academic engagement and professional advancement for both educators and students.Practical implicationsThis has implications for policymakers and the management of HEIs, as it may prove useful in reenvisioning and redesigning future curricula. The paper concludes by developing a sustainable learning framework using a blended approach. Additionally, we also provide directions for future research to scholars.Originality/valueThis study has implications for policymakers and HEI management to rethink the delivery of future courses with a focus on education and institute sustainability. Finally, the research also proposes a hybrid learning framework for sustainability and forms a robust foundation for scholars in future research.
{"title":"Understanding digital transformation challenges for online learning and teaching in higher education institutions: a review and research framework","authors":"Shalini Sahni, Sushma Verma, Rahul Pratap Singh Kaurav","doi":"10.1108/bij-04-2022-0245","DOIUrl":"https://doi.org/10.1108/bij-04-2022-0245","url":null,"abstract":"PurposeThe widespread uptake of digital technology tools for online teaching and learning reached its peak during the nationwide lockdown triggered by the COVID-19 pandemic. It transformed the higher education institutions (HEIs) marketplace both in developed and developing countries. However, in this process of digital transformation, several HEIs, specifically from developing countries, faced major challenges. That threatened to affect their sustainability and performance. In this vein, this study conducts a bibliometric review to map the challenges during the COVID-19 pandemic and suggest strategies for HEIs to cope with post-pandemic situations in the future.Design/methodology/approachThis comprehensive review encompasses 343 papers published between 2020 and 2023, employing a systematic approach that combines bibliometrics and content analysis to thoroughly evaluate the articles.FindingsThe investigation revealed a lack of published work addressing the specific challenges faced by the faculty members affecting their well-being. The study underscores the importance of e-learning technology adoption for higher education sustainability by compelling both students and teachers to rely heavily on social media platforms to maintain social presence and facilitate remote learning. The reduced interpersonal interaction during the pandemic has had negative consequences for academic engagement and professional advancement for both educators and students.Practical implicationsThis has implications for policymakers and the management of HEIs, as it may prove useful in reenvisioning and redesigning future curricula. The paper concludes by developing a sustainable learning framework using a blended approach. Additionally, we also provide directions for future research to scholars.Originality/valueThis study has implications for policymakers and HEI management to rethink the delivery of future courses with a focus on education and institute sustainability. Finally, the research also proposes a hybrid learning framework for sustainability and forms a robust foundation for scholars in future research.","PeriodicalId":502853,"journal":{"name":"Benchmarking: An International Journal","volume":" 36","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140994182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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