Pub Date : 2023-11-19DOI: 10.1177/00195561231204609
A. Wani, Janan Ahmad Parray
Digitisation of records and the subsequent implementation of e-Office 1 software in various Durbar Move 2 offices of the Union Territory (UT) of Jammu and Kashmir (J&K) has changed the concept and nature of governance significantly. With the implementation of e-Office software in various departments of the Civil Secretariat, there has been a significant impact on the governance efficiency and service delivery in the UT. The present paper attempts to understand, examine, and analyse the impact of e-Office software on the delivery of governance services in J&K. It is an endeavour to understand how the new system of e-Office enables the administrative apparatus and enables the governance to be more responsive, accountable, transparent, and citizen-friendly.
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