Pub Date : 2024-01-09DOI: 10.1108/imds-02-2023-0128
S. Fan, S. Duan, H. Deng
PurposeImproving digital work experience is critical for the job performance of individuals and the competitiveness of organizations due to their increasing use. This paper investigates how organization support affects the digital work experience of individuals differently depending on their levels of information technology (IT) identity.Design/methodology/approachDrawing upon the IT identity literature and the conservation of resources (COR) theory, a conceptual model is developed, tested and validated using the data collected in Australia through an experimental design in which IT identity is manipulated.FindingsThis study reveals a nuanced impact of organization support on shaping digital work experience. Specifically, it finds that technical support is more effective in improving the digital work experience of individuals with a high level of IT identity, whereas well-being support is more effective in enhancing the digital work experience of individuals with a low level of IT identity.Originality/valueThis research contributes to the IT identity literature by introducing a novel experimental design to manipulate IT identity in the digital work context. It also contributes to the digital work literature by introducing a resource perspective for identifying well-being support, technical support and IT identity as the key resources in shaping digital work experience and calling for attention to IT identity as a boundary condition on the effectiveness of organization support. The findings can help organizations formulate better strategies and policies to improve digital work experience by providing tailored support to individuals with different levels of IT identity.
目的由于数字工作体验的使用越来越多，因此提高数字工作体验对于个人的工作绩效和组织的竞争力至关重要。本文研究了组织支持如何根据个人的信息技术（IT）身份水平对其数字化工作体验产生不同的影响。设计/方法/途径借鉴信息技术身份文献和资源保护（COR）理论，利用在澳大利亚收集的数据，通过实验设计（其中操纵了信息技术身份）建立了一个概念模型，并对其进行了测试和验证。具体来说，研究发现技术支持对改善 IT 身份认同水平高的个人的数字化工作体验更有效，而福利支持对改善 IT 身份认同水平低的个人的数字化工作体验更有效。本研究还引入了资源视角，将福利支持、技术支持和 IT 身份认定为塑造数字化工作体验的关键资源，并呼吁关注 IT 身份作为组织支持有效性的边界条件，从而为数字化工作文献做出了贡献。研究结果有助于各组织制定更好的战略和政策，通过为不同IT身份水平的个人提供量身定制的支持来改善数字化工作体验。
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