Pub Date : 2024-06-14DOI: 10.29036/jots.v15i28.768
Katarzyna Szczepańska-Woszczyna, Anuphat Thirakulwanich, Sebastian Kot
The green hotel concept has generated interest among researchers and policymakers due to the increasing environmental and green practices awareness. In Thailand, the Green Leaf Certification is used to indicate the eco-friendly status of a hotel. It contains all or most aspects covering environmental policies such as waste management, energy, and water efficiency, procurement of hotel supplies, air and water quality, noise pollution, hazardous material management, ecological impact, collaboration with community and local administration, etc. The research explored a different perspective on modern green hotel initiatives by analyzing real-life guests' perspectives, adopting a survey research design method. Green Leaf-certified hotels in the Central region of Thailand were selected using a convenience sampling technique. Primary data was obtained from hotel guests using a structured online questionnaire hosted on Google Forms. A sample of 375 respondents completed the online questionnaire. The data was analyzed through discussions and multiple regression analysis for the quantitative data. The results indicated that modern green hotels in the Central region of Thailand have adopted various green initiatives to be recognized as green hotels. Among them are Green Leaf Certification, recycling, organic food, food waste composting program, bioextract production program, water conservation and energy savings, and prohibition of smoking. The results indicated that green practices (green hotel practices, green consumption, and green innovation) positively and significantly affect guest perspectives (guest satisfaction and guest loyalty). The study concludes that green hotel initiatives help hotels comply with the green regulations and monitoring bodies pushing the hospitality sector towards green initiatives, increase guest satisfaction, especially the green champions, improve guest loyalty, and boost hotels' competitiveness and market share.
{"title":"Modern Green Hotels Initiatives from Guests Perspective","authors":"Katarzyna Szczepańska-Woszczyna, Anuphat Thirakulwanich, Sebastian Kot","doi":"10.29036/jots.v15i28.768","DOIUrl":"https://doi.org/10.29036/jots.v15i28.768","url":null,"abstract":"The green hotel concept has generated interest among researchers and policymakers due to the increasing environmental and green practices awareness. In Thailand, the Green Leaf Certification is used to indicate the eco-friendly status of a hotel. It contains all or most aspects covering environmental policies such as waste management, energy, and water efficiency, procurement of hotel supplies, air and water quality, noise pollution, hazardous material management, ecological impact, collaboration with community and local administration, etc. The research explored a different perspective on modern green hotel initiatives by analyzing real-life guests' perspectives, adopting a survey research design method. Green Leaf-certified hotels in the Central region of Thailand were selected using a convenience sampling technique. Primary data was obtained from hotel guests using a structured online questionnaire hosted on Google Forms. A sample of 375 respondents completed the online questionnaire. The data was analyzed through discussions and multiple regression analysis for the quantitative data. The results indicated that modern green hotels in the Central region of Thailand have adopted various green initiatives to be recognized as green hotels. Among them are Green Leaf Certification, recycling, organic food, food waste composting program, bioextract production program, water conservation and energy savings, and prohibition of smoking. The results indicated that green practices (green hotel practices, green consumption, and green innovation) positively and significantly affect guest perspectives (guest satisfaction and guest loyalty). The study concludes that green hotel initiatives help hotels comply with the green regulations and monitoring bodies pushing the hospitality sector towards green initiatives, increase guest satisfaction, especially the green champions, improve guest loyalty, and boost hotels' competitiveness and market share.","PeriodicalId":508461,"journal":{"name":"Journal of Tourism and Services","volume":"33 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141340373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-14DOI: 10.29036/jots.v15i28.789
Rakototoarisoa Maminirina Fenitra, S. Hati, C. P. Gancar, Maminiaina Heritiana Sedera Rakotoarisoa, Ansar Abbas, Rika Candranigrat Ica, A. Rashid
This study aims to determine the factors forming an intended general and site-specific environmentally responsible behavior intention (ERBI) and actual environmentally responsible behavior (ERB). The proposed conceptual framework of this study was drawn from the knowledge-belief-norm (KBN) Model. Using a convenient sampling technique, a survey of 560 international tourists in Bali was conducted. The data were analysed following Anderson and Gerbing’s two-step approaches to confirmatory factor analysis (CFA) and Structural Equation Modeling (SEM). The results of Structural Equation Modeling (SEM) demonstrate that beliefs are critical in enriching personal norms and lead to a strong intention toward both general and site-specific ERBI. Further, the findings emphasize the positive influence of intended site-specific and general ERB on actual ERB. Specifically, Ascribed responsibility has a strong influence on personal norms. The influence of personal norms on specific ERBI was the strongest. However, among the thirteen proposed hypotheses, only the impact of biospheric value on awareness of consequences was not supported. These results can guide effective strategies and policy-making processes relevant to environmental protection in tourism destinations. Also, it would be a valuable asset for tourism destination managers in reducing tourist’s footprint. This study is one of the few studies using the Knowledge Belief Norm Model to explore this issue in the context of international tourists in Bali. Besides this work's theoretical and practical contribution, this also provides a limitation that provides suggestions for future study.
{"title":"International Tourist’s Perspective of Environmentally Responsibility Behaviour","authors":"Rakototoarisoa Maminirina Fenitra, S. Hati, C. P. Gancar, Maminiaina Heritiana Sedera Rakotoarisoa, Ansar Abbas, Rika Candranigrat Ica, A. Rashid","doi":"10.29036/jots.v15i28.789","DOIUrl":"https://doi.org/10.29036/jots.v15i28.789","url":null,"abstract":"This study aims to determine the factors forming an intended general and site-specific environmentally responsible behavior intention (ERBI) and actual environmentally responsible behavior (ERB). The proposed conceptual framework of this study was drawn from the knowledge-belief-norm (KBN) Model. Using a convenient sampling technique, a survey of 560 international tourists in Bali was conducted. The data were analysed following Anderson and Gerbing’s two-step approaches to confirmatory factor analysis (CFA) and Structural Equation Modeling (SEM). The results of Structural Equation Modeling (SEM) demonstrate that beliefs are critical in enriching personal norms and lead to a strong intention toward both general and site-specific ERBI. Further, the findings emphasize the positive influence of intended site-specific and general ERB on actual ERB. Specifically, Ascribed responsibility has a strong influence on personal norms. The influence of personal norms on specific ERBI was the strongest. However, among the thirteen proposed hypotheses, only the impact of biospheric value on awareness of consequences was not supported. These results can guide effective strategies and policy-making processes relevant to environmental protection in tourism destinations. Also, it would be a valuable asset for tourism destination managers in reducing tourist’s footprint. This study is one of the few studies using the Knowledge Belief Norm Model to explore this issue in the context of international tourists in Bali. Besides this work's theoretical and practical contribution, this also provides a limitation that provides suggestions for future study.","PeriodicalId":508461,"journal":{"name":"Journal of Tourism and Services","volume":"52 46","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141339303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-14DOI: 10.29036/jots.v15i28.601
Abdallah M. Elshaer, G. Khalifa, Rafika Ben Guirat, Iva Bulatovic, Safaa A M El-Aidie, Asmaa M. Marzouk
The aim of this study is to examine how psychological and social capital might help entrepreneurs in the tourism and hospitality industry manage stress and develop resilience. This study follows a unique approach aiming to determine the social and psychological characteristics that can alleviate stress and promote resilient behavior. This study investigates the impact of psychological capital (PC) and social capital (SC) on perceived entrepreneurial stress (PES) and entrepreneurial enterprises’ resilience (EER). Also, it examines the mediating role of PES. The study focuses specifically on owners/managers of fast-food outlets and travel agencies in Egypt, using purposive sampling to select enterprises that exhibit varying degrees of entrepreneurial resilience. PLS-SEM was used to analyze 411 genuine surveys from respondents who dared to delve into tourism and hospitality entrepreneurship and experienced uncertainties. All of the direct interactions, along with the indirect link between PC and EER via PES, were significant. Nonetheless, the indirect association between SC and EER via PES was not supported. Theoretically, this study fills a research gap by examining how psychological and social factors contribute to enhancing resilience among small businesses in the tourism and hospitality industry. Additionally, it advances the COR theory by underscoring the significance of individuals' access to valuable assets in stress management and resource resilience. In practical terms, it is important for entrepreneurs to practice the synthesis of different personality qualities that help them understand and adapt to the unique aspects of their industry. Additionally, Egyptian policymakers need to provide entrepreneurs with training in personality development.
本研究旨在探讨心理和社会资本如何帮助旅游业和酒店业的企业家管理压力并培养抗压能力。本研究采用一种独特的方法，旨在确定可减轻压力和促进抗压行为的社会和心理特征。本研究探讨了心理资本（PC）和社会资本（SC）对感知到的创业压力（PES）和创业企业抗压能力（EER）的影响。此外，研究还探讨了 PES 的中介作用。本研究特别关注埃及快餐店和旅行社的所有者/管理者，采用目的性抽样，选择表现出不同程度创业复原力的企业。我们使用 PLS-SEM 分析了 411 份真实调查，这些调查来自敢于投身旅游业和酒店业创业并经历过不确定性的受访者。 所有的直接交互作用以及 PC 与 EER 之间通过 PES 的间接联系都是显著的。然而，SC 与 EER 之间通过 PES 的间接联系却未得到支持。从理论上讲，本研究通过考察心理和社会因素如何有助于增强旅游业和酒店业小型企业的复原力，填补了研究空白。此外，本研究还强调了个人在压力管理和资源恢复能力方面获得有价值资产的重要性，从而推动了 COR 理论的发展。在实践中，企业家必须综合运用不同的个性品质，以帮助他们理解和适应其行业的独特性。此外，埃及决策者还需要为企业家提供人格发展方面的培训。
{"title":"Managing Stress and Building Resilience in Tourism and Hospitality Entrepreneurship: The Power of Psychological and Social Capital","authors":"Abdallah M. Elshaer, G. Khalifa, Rafika Ben Guirat, Iva Bulatovic, Safaa A M El-Aidie, Asmaa M. Marzouk","doi":"10.29036/jots.v15i28.601","DOIUrl":"https://doi.org/10.29036/jots.v15i28.601","url":null,"abstract":"The aim of this study is to examine how psychological and social capital might help entrepreneurs in the tourism and hospitality industry manage stress and develop resilience. This study follows a unique approach aiming to determine the social and psychological characteristics that can alleviate stress and promote resilient behavior. This study investigates the impact of psychological capital (PC) and social capital (SC) on perceived entrepreneurial stress (PES) and entrepreneurial enterprises’ resilience (EER). Also, it examines the mediating role of PES. The study focuses specifically on owners/managers of fast-food outlets and travel agencies in Egypt, using purposive sampling to select enterprises that exhibit varying degrees of entrepreneurial resilience. PLS-SEM was used to analyze 411 genuine surveys from respondents who dared to delve into tourism and hospitality entrepreneurship and experienced uncertainties. All of the direct interactions, along with the indirect link between PC and EER via PES, were significant. Nonetheless, the indirect association between SC and EER via PES was not supported. Theoretically, this study fills a research gap by examining how psychological and social factors contribute to enhancing resilience among small businesses in the tourism and hospitality industry. Additionally, it advances the COR theory by underscoring the significance of individuals' access to valuable assets in stress management and resource resilience. In practical terms, it is important for entrepreneurs to practice the synthesis of different personality qualities that help them understand and adapt to the unique aspects of their industry. Additionally, Egyptian policymakers need to provide entrepreneurs with training in personality development.","PeriodicalId":508461,"journal":{"name":"Journal of Tourism and Services","volume":"7 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141343325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-14DOI: 10.29036/jots.v15i28.598
Foued Ben Said, Natanya Meyer, N. Bahri-Ammari, Mohammad Soliman
The discipline of shopping tourism has seen a surge in published research in recent years, covering a wide range of topics and issues. However, there are surprisingly few reviews and/or bibliometric studies to review and visually map the literature in this field of research. As a result, the present work has employed a comprehensive bibliometric and systematic review concerning shopping tourism-related articles published in academic journals indexed in Scopus and Web of Science databases between 1979 and 2021. Two methodologies were used in this bibliometric analysis. The first is performance analysis, which analyzes the contributions of the components that comprise research in shopping tourism. The second method is scientific mapping, which outlines the connections (i.e., intellectual, social, and conceptual structure) between facets related to shopping tourism. Using Bradford's and Lotka's laws, the research revealed a remarkable increase in shopping tourism sources, authors, and articles, reflecting a substantial evolutionary curve of this research theme. Various affiliations and countries have contributed considerably to shopping tourism research during the period. The analysis of science mapping produced a substantial understanding of shopping tourism's social, intellectual, and conceptual structure. This review article provides several implications for research via perspicuous overviews and insights into shopping tourism, Big Data, and its knowledge structures. It also holds a variety of practical implications for tourism policymakers, destination management organizations (DMOs), and tourism marketers regarding the key themes, new trends, and main contributors to shopping tourism research over four decades of research.
近年来，购物旅游学科发表的研究成果激增，涵盖了广泛的主题和问题。然而，对这一研究领域的文献进行回顾和直观映射的综述和/或文献计量研究却少得令人吃惊。因此，本研究对 1979 至 2021 年间发表在 Scopus 和 Web of Science 数据库收录的学术期刊上与购物旅游相关的文章进行了全面的文献计量和系统综述。文献计量分析采用了两种方法。第一种是绩效分析法，分析购物旅游研究各组成部分的贡献。第二种方法是科学绘图法，该方法概述了购物旅游相关方面之间的联系（即知识、社会和概念结构）。利用布拉德福德定律和洛特卡定律，研究发现购物旅游的资料来源、作者和文章显著增加，反映了这一研究主题的实质性演变曲线。在此期间，不同机构和国家为购物旅游研究做出了巨大贡献。通过对科学图谱的分析，我们对购物旅游的社会、知识和概念结构有了实质性的了解。这篇综述文章通过对购物旅游、大数据及其知识结构的精辟概述和见解，为研究提供了若干启示。文章还就四十年来购物旅游研究的关键主题、新趋势和主要贡献者，为旅游政策制定者、目的地管理组织（DMO）和旅游营销人员提供了各种实际启示。
{"title":"Shopping Tourism: A Bibliometric Review from 1979 to 2021","authors":"Foued Ben Said, Natanya Meyer, N. Bahri-Ammari, Mohammad Soliman","doi":"10.29036/jots.v15i28.598","DOIUrl":"https://doi.org/10.29036/jots.v15i28.598","url":null,"abstract":"The discipline of shopping tourism has seen a surge in published research in recent years, covering a wide range of topics and issues. However, there are surprisingly few reviews and/or bibliometric studies to review and visually map the literature in this field of research. As a result, the present work has employed a comprehensive bibliometric and systematic review concerning shopping tourism-related articles published in academic journals indexed in Scopus and Web of Science databases between 1979 and 2021. Two methodologies were used in this bibliometric analysis. The first is performance analysis, which analyzes the contributions of the components that comprise research in shopping tourism. The second method is scientific mapping, which outlines the connections (i.e., intellectual, social, and conceptual structure) between facets related to shopping tourism. Using Bradford's and Lotka's laws, the research revealed a remarkable increase in shopping tourism sources, authors, and articles, reflecting a substantial evolutionary curve of this research theme. Various affiliations and countries have contributed considerably to shopping tourism research during the period. The analysis of science mapping produced a substantial understanding of shopping tourism's social, intellectual, and conceptual structure. This review article provides several implications for research via perspicuous overviews and insights into shopping tourism, Big Data, and its knowledge structures. It also holds a variety of practical implications for tourism policymakers, destination management organizations (DMOs), and tourism marketers regarding the key themes, new trends, and main contributors to shopping tourism research over four decades of research.","PeriodicalId":508461,"journal":{"name":"Journal of Tourism and Services","volume":"12 17","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141340876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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