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A qualitative exploration of older people's experience of discharge from mental health inpatient settings. 老年人从精神卫生住院设置出院经验的定性探索。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-11-12 DOI: 10.1080/17482631.2025.2581398
Georgia Smith, Blair Hanlon, David J Grinter

Background: Recently here has been interest in the patient's voice within community mental health settings as a catalyst of service development. There remains a lack of literature documenting the lived experience of inpatient mental health care in Older People's Mental Health (OPMH) inpatient settings. There is a drive within the National Health Service (NHS) to transition care to community settings and improve the discharge process.

Aims: To gain insight into older people's experiences of being discharged from OPMH inpatient settings.

Methods: Semi-structured interviews were conducted with seven people discharged from OPMH inpatient wards. They were asked to share their experiences of preparing for discharge, the support during this process, the transition to home, and what should be learned from their experiences. The interviews were analysed using reflexive thematic analysis.

Results: Six main themes were identified. 1) Discharge as a gradual process, 2) Feeling involved in discharge planning; feeling empowered, 3) Communication; contrast between positive and negative experiences, 4) Social support; a sense that there was a causal link between support and successful outcome, 5) Importance of nurse support; the benefits of having support, 6) The importance of readiness for discharge; the relationship between how the patient felt before and after discharge.

Conclusions: This is one of the first studies to explore older people's experiences of being discharged from mental health hospitals. It provides insight of the factors that patients believe are important for a positive experience of discharge. Suggestions for service improvements and recommendations on how patients are supported appropriately in the process are discussed.

背景:最近,人们对社区精神卫生机构中患者的声音作为服务发展的催化剂很感兴趣。在老年人精神卫生(OPMH)住院环境中,仍然缺乏文献记录住院精神卫生保健的生活经验。国家卫生服务体系(NHS)正在推动将护理转移到社区环境并改善出院过程。目的:深入了解老年人出院的经验,从OPMH住院设置。方法:采用半结构化访谈法对7名从OPMH住院病房出院的患者进行访谈。他们被要求分享他们准备出院的经历,在这个过程中的支持,向家庭的过渡,以及应该从他们的经历中学到什么。访谈采用反身性主题分析进行分析。结果:确定了六个主要主题。1)出院是一个渐进的过程;2)感觉参与出院计划;3)沟通;4)社会支持;支持与成功结果之间存在因果关系的感觉;5)护士支持的重要性;得到支持的好处;6)做好出院准备的重要性;病人出院前后感觉的关系。结论:这是探索老年人从精神病院出院经历的首批研究之一。它提供了患者认为对积极出院体验很重要的因素的见解。讨论了服务改进的建议以及在此过程中如何适当地支持患者的建议。
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引用次数: 0
Addressing and supporting the unmet needs of sarcoma survivors: a qualitative study. 解决和支持肉瘤幸存者未满足的需求:一项定性研究。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-12-11 DOI: 10.1080/17482631.2025.2597584
Lena Fauske, Øyvind Bruland, Ivar Hompland

Purpose: The primary aim of this qualitative study was to explore how sarcoma survivors experienced communication with and support from healthcare professional during their outpatient long-term follow-up care at a university hospital.

Methods: The study employed an exploratory qualitative design, using a phenomenological and hermeneutic approach. Data were collected through semi-structured interviews with 28 sarcoma patients treated at a dedicated sarcoma centre. The material was analysed using thematic analysis.

Results: Participants reported a high degree of trust in healthcare professionals and overall satisfaction with their oncological care. However, many expressed that physicians could improve their ability to take a more holistic view and to acknowledge how cancer and its treatment had affected patients' health and quality of life. All participants appreciated receiving a structured checklist that helped them identify and communicate challenges and unmet needs. Furthermore, they expressed a need for more comprehensive and continuous information about potential side effects and late complications throughout the treatment and follow-up trajectory.

Conclusion: This study highlights that sarcoma survivors value clear, consistent, and holistic communication about late effects during follow-up care. To strengthen patient-centred communication, healthcare professionals should engage in open dialogue and clarify shared responsibilities related to long-term health management and rehabilitation.

目的:本定性研究的主要目的是探讨肉瘤幸存者在大学医院门诊长期随访期间与医疗保健专业人员的沟通和支持情况。方法:本研究采用探索性定性设计,采用现象学和解释学方法。数据是通过对28名在专门的肉瘤中心接受治疗的肉瘤患者的半结构化访谈收集的。对材料进行了专题分析。结果:参与者报告了对医疗保健专业人员的高度信任和对其肿瘤护理的总体满意度。然而,许多人表示,医生可以提高他们的能力,以更全面的观点,并承认癌症及其治疗如何影响患者的健康和生活质量。所有与会者都感谢收到一份结构化的清单,帮助他们确定和沟通挑战和未满足的需求。此外,他们表示需要在整个治疗和随访过程中获得更全面和持续的潜在副作用和晚期并发症的信息。结论:本研究强调了肉瘤幸存者在随访期间对晚期影响的清晰、一致和全面的沟通。为了加强以病人为中心的沟通,医护专业人员应该进行公开对话,并明确与长期健康管理和康复有关的共同责任。
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引用次数: 0
Well-being and academic stress in higher education students: interview and diary study. 大学生幸福感与学业压力:访谈与日记研究。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-12-13 DOI: 10.1080/17482631.2025.2602369
Nina Majerová, Lenka Sokolová

Purpose: Academic stress profoundly affects students' mental health and well-being, often contributing to student attrition. While much research focuses on Western universities, higher education in Slovakia and the Czech Republic remains underexplored in this context. This study aimed to identify sources of academic stress, examine coping strategies, and explore aspects supporting or hindering well-being among university students in these countries.

Method: Eleven semi-structured interviews with students from Slovak and Czech universities were analyzed using reflexive thematic analysis. Seven also kept weekly diaries over five months, enabling chronological tracking of stress and coping. Content analysis revealed five themes tied to semester periods and showing how stressors and coping shifted over time.

Results: Key stressors included exams, procrastination, time management, and balancing academic work, and leisure commitments. Coping strategies ranged from organizational skills to maladaptive behaviors like substance use and social withdrawal. Protective conditions included supportive environments, innovative teaching methods, and recognition of stress.

Discussion: Study highlights the importance of addressing academic stress and provides one of the first longitudinal qualitative accounts from Slovak and Czech universities, combining interviews and diaries to capture culturally specific and universal stressors, coping fluctuations, and the need for integrated institutional and personal strategies.

目的:学业压力深刻影响学生的心理健康和幸福,往往导致学生流失。虽然许多研究集中在西方大学,但斯洛伐克和捷克共和国的高等教育在这方面仍未得到充分探索。本研究旨在找出这些国家大学生学业压力的来源,检视因应策略,并探讨支持或阻碍学业压力的因素。方法:采用自反性主题分析法,对来自斯洛伐克和捷克大学的11名学生进行半结构化访谈。其中7人在5个月的时间里每周写日记,以便按时间顺序记录压力和应对情况。内容分析揭示了五个与学期相关的主题,并展示了压力源和应对方式如何随着时间的推移而变化。结果:主要压力源包括考试、拖延症、时间管理、平衡学业和休闲活动。应对策略包括从组织技能到药物使用和社交退缩等适应不良行为。保护条件包括支持性环境、创新的教学方法和对压力的认识。讨论:研究强调了解决学业压力的重要性,并提供了斯洛伐克和捷克大学的第一批纵向定性描述之一,结合访谈和日记,捕捉文化上特定的和普遍的压力源,应对波动,以及对综合机构和个人战略的需求。
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引用次数: 0
Older adults' lived experiences of caring relationships with home care nurses - being in an in-between restricted or enabled existential freedom. 老年人与家庭护理护士的护理关系的生活经历-处于受限制或允许的存在自由之间。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-10-02 DOI: 10.1080/17482631.2025.2566201
Karoline Lang Mathiesen, Elisabeth Lindberg, Kristina Nässén, Fiona Cowdell, Lina Palmér

Purpose: The aim of this study is to describe the essential meaning of the phenomenon of caring relationships in home care for older adults in Denmark, based on their lived experiences of caring relationships with home care nurses.

Methods: Ten older adults receiving home care from registered nurses were interviewed, and a phenomenological analysis was conducted according to the methodological principles of the reflective lifeworld research approach.

Results: The essential meaning of the phenomenon is described as "being in an in-between state in which one's existential freedom is enabled or restricted". This involves being forced to relate and adapt to home care nurses as freedom givers or freedom takers. This is explored further in the three constituents; Space for authenticity and vulnerability, creating conditions for existential freedom, and being in an in-between space between knowing and not knowing.

Conclusions: The phenomenon of caring relationships adds an important aspect to understanding well-being in home care for older adults. To live well in old age, existential concerns must be placed at the core of caring and older adults must be given the possibility to act freely and authentically in order not to feel like an object of care.

目的:本研究的目的是根据丹麦老年人与家庭护理护士的护理关系的生活经验,描述老年人家庭护理中护理关系现象的本质意义。方法:对10名接受注册护士居家护理的老年人进行访谈,根据反思性生活世界研究法的方法学原则进行现象学分析。结果:该现象的本质意义被描述为“处于一个人的存在自由被允许或限制的中间状态”。这包括被迫联系和适应家庭护理护士作为自由给予者或自由索取者。这在三个组成部分中得到了进一步的探讨;真实和脆弱的空间,为存在的自由创造条件,在知道和不知道之间的中间空间。结论:照顾关系现象是了解老年人家庭照顾幸福感的一个重要方面。为了在老年生活得好,必须把存在主义问题放在关怀的核心位置,必须让老年人有自由和真实行动的可能性,以免觉得自己是被关怀的对象。
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引用次数: 0
"I am trapped in my body": a qualitative exploration of bodily experiences during brace treatment among adolescents with idiopathic scoliosis. “我被困在我的身体”:对青少年特发性脊柱侧凸支架治疗期间身体体验的定性探索。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-10-09 DOI: 10.1080/17482631.2025.2569615
Marit Fure, Kristine Risum, Lena Fauske, Hedda Eik

Purpose: Adolescent idiopathic scoliosis (AIS) is a spinal deformity that often requires long-term bracing to prevent the progression of spinal curvature. However, bracing impacts several aspects of adolescents' lives. This study explores the bodily experiences of adolescents with AIS while receiving brace treatment.

Methods: An exploratory qualitative study was conducted through in-depth interviews with 13 adolescents who had worn a brace for at least 6 months. The interviews explored adolescents' experiences of scoliosis, and the brace's impact on daily life. Data were analysed via reflexive thematic analysis informed by the phenomenological concept of embodiment.

Results: Three main themes were identified in the analysis. First, the inhibited body, where adolescents described feeling restricted by the brace, which limiting physical activities and social interactions. Its rigidity hindered movement and participation. Second, the alienated body, where wearing a brace led to alienation and self-consciousness. Adolescents struggled with body image and feared negative feedback, and hid their brace under oversized clothing. Third, the disciplined body, where following bracing recommendations was difficult. Adolescents balanced required hours with social and school activities, often feeling guilt and frustration.

Conclusions: A holistic approach is required to address the physical and emotional challenges of brace treatment and support adolescents' overall well-being.

目的:青少年特发性脊柱侧凸(AIS)是一种脊柱畸形,通常需要长期支具来防止脊柱弯曲的进展。然而,支撑会影响青少年生活的几个方面。本研究探讨青少年AIS患者在接受支架治疗时的身体体验。方法:采用深度访谈法对13名佩戴支具6个月以上的青少年进行探索性质的研究。访谈探讨了青少年脊柱侧凸的经历,以及支架对日常生活的影响。通过体现现象学概念的反身性主题分析来分析数据。结果:在分析中确定了三个主题。首先是被抑制的身体,青少年描述了被支架限制的感觉,这限制了身体活动和社会互动。它的僵化阻碍了行动和参与。第二,异化的身体,佩戴支架导致异化和自我意识。青少年在身体形象上挣扎,害怕负面反馈,把支架藏在过大的衣服里。第三,纪律严明的机构,在这方面很难采纳令人振奋的建议。青少年在社交和学校活动中平衡了所需的时间,经常感到内疚和沮丧。结论:需要一个整体的方法来解决支具治疗的身体和情感挑战,并支持青少年的整体健康。
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引用次数: 0
What it means to thrive: a qualitative, interdisciplinary exploration of employees' understandings of "thriving" at work. 什么是茁壮成长:对员工对工作中“茁壮成长”的理解进行定性的、跨学科的探索。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-11-30 DOI: 10.1080/17482631.2025.2593081
Cristen Dalessandro, Alexander Lovell

Purpose: Due to widespread societal changes, scholars and human resources (HR) practitioners need additional ideas and strategies to encourage employee well-being and "thriving" in the post-COVID workplace. However, academics and practitioners are typically not in conversation on this topic, which can lead to gaps between knowledge and practice.

Methods: Informed by an interdisciplinary approach that bridges theoretical insights from psychology, sociology, and HR practitioner-focused research, we use focus group interviews with 113 full-time employees across five U.S. cities to explore how employees define what it means to thrive at work in contemporary times.

Results: We find that employees' accounts demonstrate the importance of both psychological and interactional factors in their understandings of thriving, including feeling a sense of personal well-being and opportunity at work, feeling appreciated in their interactions with coworkers and leaders, and feeling that the organization has a larger purpose and mission and that they, as employees, contribute to the organization's purpose and success.

Conclusion: Given employees' interpretations, our findings suggest concrete strategies that HR practitioners can take to help employees thrive in the workplace today.

目的:由于社会的广泛变化,学者和人力资源(HR)从业者需要更多的想法和策略来鼓励员工在covid - 19后的工作场所中幸福和“蓬勃发展”。然而,学者和实践者通常不会在这个话题上进行对话,这可能导致知识和实践之间的差距。方法:采用跨学科的方法,结合心理学、社会学和人力资源从业者研究的理论见解,我们对美国五个城市的113名全职员工进行了焦点小组访谈,以探讨员工如何定义当代工作中的繁荣。结果:我们发现,员工的描述显示了心理和互动因素在他们对繁荣的理解中的重要性,包括在工作中感受到个人幸福感和机会感,在与同事和领导的互动中感受到被欣赏,以及感觉组织有更大的目标和使命,而他们作为员工,为组织的目标和成功做出了贡献。结论:考虑到员工的解释,我们的研究结果提出了人力资源从业者可以采取的具体策略,以帮助员工在当今的工作场所茁壮成长。
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引用次数: 0
Empowering people with acquired brain injury to master their well-being: a thematic analysis of participant experience of an 8-week positive psychotherapy group. 增强后天性脑损伤患者掌握自身健康的能力:对8周积极心理治疗组参与者经验的专题分析。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-12-10 DOI: 10.1080/17482631.2025.2595847
Kelly Davies, Zoe Fisher, Andrew Kemp

Purpose: Despite lifelong challenges, people with Acquired Brain Injury (ABI) can live meaningful and fulfilling lives. Advancements in well-being science and positive psychology (PP), have shifted focus from reducing illbeing to fostering promoting, defined as striving towards excellence based on one's unique potential. These developments make well-being an achievable goal for those with chronic conditions. Whilst emerging evidence suggests that PP techniques can enhance well-being in ABI populations, wide-spread application remains limited and unmet psychological and social needs continue. This study explored the feasibility and well-being impact of a psychosocial intervention, across three neurorehabilitation centers in Wales.

Method: This qualitative study presents qualitative findings relating to participant experience of an 8-week group-based positive psychosocial intervention, collected during a from a mixed-methods randomised controlled, mixed-methods feasibility study. Twenty participants from the three neurorehabilitation centers participated in this study. Semi-structured focus groups were analysed using reflexive thematic analysis, combining inductive and deductive coding, to explore meanings.

Analysis: Five themes reflected participant views on the feasibility of the intervention and three on its impact. Participants valued the holistic design, structured psychoeducation, and emphasis on building psychological resources. These findings demonstrate that well-being can be actively enhanced in people with ABI through structured group-based PP interventions. Participants described psychological 'boosts' and gains in motivation, self-efficacy, and the capacity to sustain well-being.

Conclusion: These insights provide a strong foundation and practical guidance for a full-scale RCT and future implementation. By translating theory into real-world applications, this study highlights the potential of modern PP-informed approaches to address unmet needs and improve outcomes in individuals with ABI.

目的:尽管面临终身挑战,获得性脑损伤(ABI)患者仍能过上有意义和充实的生活。幸福科学和积极心理学(PP)的进步已经将重点从减少疾病转移到促进促进,定义为基于个人独特潜力的卓越追求。这些发展使慢性病患者的福祉成为一个可实现的目标。虽然新出现的证据表明,PP技术可以提高ABI人群的幸福感,但广泛应用仍然有限,未满足的心理和社会需求仍然存在。本研究在威尔士的三个神经康复中心探讨了心理社会干预的可行性和对福祉的影响。方法:本定性研究提出了与参与者8周基于群体的积极心理社会干预经验相关的定性研究结果,这些研究是在混合方法随机对照和混合方法可行性研究中收集的。来自三家神经康复中心的20名参与者参加了这项研究。采用反身性主题分析,结合归纳和演绎编码,对半结构化焦点群体进行分析,探索意义。分析:五个主题反映了与会者对干预措施可行性的看法,三个主题反映了干预措施的影响。参与者重视整体设计、结构化心理教育、重视心理资源建设。这些发现表明,通过结构化的基于群体的PP干预,可以积极提高ABI患者的幸福感。参与者描述了在动机、自我效能和维持幸福感方面的心理“提升”和收获。结论:这些见解为全面的随机对照试验和未来的实施提供了坚实的基础和实践指导。通过将理论转化为现实世界的应用,本研究强调了现代pp知情方法在解决ABI患者未满足的需求和改善预后方面的潜力。
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引用次数: 0
Perspectives on ageing acceptance among women in middle adulthood: a qualitative study. 中年妇女对衰老接受程度的看法:一项定性研究。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-12-10 DOI: 10.1080/17482631.2025.2598720
Goda Gegieckaitė, Gražina Rapolienė, Milda Kukulskienė, Jill Chonody, Barbra Teater

Purpose: A dearth of qualitative studies explore what women in middle adulthood perceive as important influences on their attitudes toward ageing, particularly in Lithuania. A greater understanding of ageing acceptance can inform research and action to promote more positive ageing. This study of women in middle adulthood explored their perception of what helps or hinders ageing acceptance.

Methods: Semi-structured interviews with 26 women aged 30-57 years were conducted. We adopted an inductive, experiential orientation within reflexive thematic analysis. Four main themes and 12 subthemes were developed.

Results: "Examples of older figures in the environment" theme described older adults in participants' lives significantly contributing to the image of ageing. The theme "Personal attitudes and traits" discussed personal qualities that were related to ageing acceptance. The theme "(no) pressure in the environment" reflected others' perceptions of ageing influencing one's own ageing views. "Tension over control of ageing" theme illustrated the complicated nature of balancing control and acceptance in the ageing process.

Conclusions: This study highlights the unique roles of the social environment, cultural pressures, internal conflicts, and experiences with older people in ageing acceptance. Interventions aimed at negative perceptions of ageing, better body and self-acceptance could help promote acceptance of ageing.

目的:缺乏定性研究,探讨中年妇女认为哪些因素对她们对待老龄化的态度有重要影响,特别是在立陶宛。更好地理解对老龄化的接受可以为研究和行动提供信息,以促进更积极的老龄化。这项对中年妇女的研究探讨了她们对什么有助于或阻碍人们接受衰老的看法。方法:对26例30 ~ 57岁女性进行半结构化访谈。我们在反身性主题分析中采用了归纳、经验导向。拟定了4个主题和12个次级主题。结果:“环境中老年人的例子”主题描述了老年人在参与者的生活中对衰老形象的显著贡献。“个人态度和特征”的主题讨论了与接受衰老有关的个人品质。“(否)环境压力”的主题反映了他人对老龄化的看法影响了自己对老龄化的看法。“老龄化控制的张力”主题说明了老龄化过程中控制与接受之间平衡的复杂性。结论:本研究强调了社会环境、文化压力、内部冲突和老年人的经历在接受老龄化方面的独特作用。针对对衰老的负面看法、更好的身体和自我接受的干预措施可以帮助促进对衰老的接受。
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引用次数: 0
Existential and embodied presence-the meaning of peer support caring as experienced by breastfeeding peer support mothers in Sweden. 存在与具体存在——瑞典母乳喂养同伴支持母亲的同伴支持关怀的意义。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-11-03 DOI: 10.1080/17482631.2025.2576006
Lina Palmér, Tora Nord, Marita Flisbäck

Purpose: Many mothers face breastfeeding challenges that professional healthcare lacks the capacity to address, which can evoke exposedness and vulnerability. In Sweden, the non-profit Breastfeeding Support Organisation provide breastfeeding peer support. The aim is to deepen the understanding of the meaning of peer support caring, as experienced by breastfeeding peer support mothers.

Method: This study adopts a Reflective Lifeworld Research approach. Twelve lifeworld interviews with peer support mothers in the Swedish Breastfeeding Support Organisation was conducted.

Results: The essential meaning is described as an existential and embodied presence. This is further illuminated through the constituents; embodied knowing awakens caring, embracing the breastfeeding story, transcending time and space, being an anchored companion, and finding an authentic way of being.

Conclusions: Breastfeeding can evoke existential anxiety-feelings of homelessness and uncanniness-that awaken a desire for what Heidegger calls Care: a fundamental mode of being marked by engaged, reciprocal concern for existence. In this study, peer support caring is explored as a voluntary caregiving practice. When this practice embodies elements of Care, it becomes existential caring-a transferable form of care that fosters existential health and wellbeing, meaning and authenticity. Existential caring may enrich professional care, where structural limitations affect breastfeeding support.

目的:许多母亲面临的母乳喂养挑战,专业医疗保健缺乏解决的能力,这可能会引起暴露和脆弱性。在瑞典,非营利组织母乳喂养支持组织提供母乳喂养同伴支持。其目的是加深对同伴支持关怀意义的理解,正如母乳喂养的同伴支持母亲所经历的那样。方法:本研究采用反思性生活世界研究方法。对瑞典母乳喂养支持组织的同伴支持母亲进行了12次生活世界访谈。结果:本质意义被描述为存在和具体化的存在。这通过组成部分进一步阐明;具体的了解唤醒关怀,拥抱母乳喂养的故事,超越时间和空间,成为一个固定的伴侣,并找到一种真实的存在方式。结论:母乳喂养可以唤起存在的焦虑——无家可归和不可思议的感觉——唤醒对海德格尔所说的关怀的渴望:一种以参与为标志的基本模式,对存在的相互关注。本研究探讨同伴支持照护作为一种自愿照护实践。当这种实践体现了关怀的元素时,它就变成了存在关怀——一种可转移的关怀形式,促进存在的健康和幸福,意义和真实性。存在关怀可以丰富专业护理,其中结构限制影响母乳喂养支持。
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引用次数: 0
Having oneself as a stake- a qualitative study on Work-related psychosocial health among emergency call centre operators. 以自己为利益相关者——紧急呼叫中心接线员工作相关心理健康的定性研究。
IF 2.3 4区 医学 Q2 NURSING Pub Date : 2025-12-31 Epub Date: 2025-12-04 DOI: 10.1080/17482631.2025.2595751
Jonas Aléx, Erik Gardfall, Mikael Nordfjäll, Jenny Molin

Background: Although emergency call centre operators are not physically present at the scene of emergencies, they are still significantly impacted by these events. They are exposed to distressed individuals who express feelings of fear, desperation, and helplessness. Emergency call centre operators must endure this emotional exposure while simultaneously collecting crucial information from callers, relaying this information to responding units, and potentially instructing callers in critical first aid.

Motive: Limited research exists on the work environment and health conditions of emergency call centre operators. The motive of this study is to enhance understanding of the work environment and challenges faced by emergency call operators. The findings are relevant for employers and other professionals within the emergency care chain.

Aim: This study aims to describe the experiences of work-related psychosocial health among emergency call centre operators.

Methods: This study employed a qualitative approach, with data collected through 16 semi-structured interviews. The analysis was conducted using qualitative content analysis.

Result: The analysis revealed one main theme, four themes, and 12 subthemes. The main theme was "Having oneself as a stake," built on the themes "Facing challenges," "Being affected as a person," "Feeling ignored by organisational conditions," and "Drawing strength from rewarding conditions."

Conclusion: The workplace environment of emergency call centre operators can have a negative impact on their psychosocial health. This can lead to decreased quality of emergency call responses and less accurate assessments of critical situations. Further research is needed to identify improvements in operational conditions for emergency call centre operators and establish goals for enhancing work-related health.

背景:虽然紧急呼叫中心接线员不在紧急情况现场,但他们仍然受到这些事件的重大影响。他们会接触到表达恐惧、绝望和无助情绪的痛苦个体。紧急呼叫中心接线员必须忍受这种情绪暴露,同时从呼叫者那里收集关键信息,将这些信息传递给响应单位,并可能指导呼叫者进行关键的急救。动机:关于紧急呼叫中心接线员的工作环境和健康状况的研究有限。本研究的目的是增进对紧急呼叫接线员所面临的工作环境和挑战的了解。研究结果对雇主和急救护理链中的其他专业人员具有重要意义。目的:本研究旨在描述紧急呼叫中心接线员与工作相关的心理健康经验。方法:本研究采用定性方法,通过16个半结构化访谈收集数据。采用定性含量分析法进行分析。结果:分析发现1个主旋律,4个主旋律,12个副主旋律。主题是“把自己当作赌注”,以“面对挑战”、“作为一个人受到影响”、“感觉被组织条件忽视”和“从有益的条件中汲取力量”为基础。结论:急救呼叫中心接线员的工作环境会对其心理健康产生负面影响。这可能导致紧急呼叫响应的质量下降,对危急情况的评估不那么准确。需要进一步研究,以确定紧急呼叫中心操作员的业务条件的改善,并制定加强与工作有关的健康的目标。
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引用次数: 0
期刊
International Journal of Qualitative Studies on Health and Well-Being
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