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Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract 探索客户满意度、服务质量和感知组织支持之间的联系:关系心理契约的中介作用
Pub Date : 2024-07-13 DOI: 10.2478/sues-2024-0013
Banji Rildwan Olaleye, J. Lekunze, Folasade Funmi Olorunsola
With an emphasis on the mediating role of relational psychological contracts, this study sets out to investigate the structural connection between perceived organizational support (POS), service quality (SERVQ), and customer satisfaction (CS). Using descriptive and inferential statistics, we tested the heuristic model for the relationship using data from 394 clients at selected banks in Nigeria. It was found that both perceived organizational support and service quality significantly affected customer satisfaction, with the former serving as a predictor of the latter. In addition, a positive and statistically significant influence of the relational psychological contract was found in the connection between “POS” and CS, and perceived organizational support and SERVQ. In addition, it was determined that banks must maintain all required standards in gaining customers by continually providing a higher degree of service to keep clients satisfied. The structural nexus between the identified variables stood out as a novel idea with a heuristic model depicted for business practitioners and society’s opportunities.
本研究强调关系心理契约的中介作用,旨在探讨感知组织支持(POS)、服务质量(SERVQ)和客户满意度(CS)之间的结构性联系。我们使用描述性和推论性统计方法,利用尼日利亚部分银行 394 名客户的数据,对该关系的启发式模型进行了检验。结果发现,感知到的组织支持和服务质量都会对客户满意度产生重大影响,前者是后者的预测因素。此外,在 "POS "与 CS、感知组织支持与 SERVQ 之间的关系中,发现了关系心理契约的积极影响,且在统计学上具有显著意义。此外,研究还确定,银行必须通过不断提供更高水平的服务来保持所有必要的标准,从而赢得客户,让客户满意。所发现的变量之间的结构联系是一个新颖的想法,为商业从业者和社会提供了一个启发式模型。
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引用次数: 0
Financial Performance Among Top10 Automotive Leaders in the EU: Essential Techniques to Investigate the Structure of Moments While Using the GMM with Dynamic Panel Data 欧盟十大汽车行业领先企业的财务业绩:使用动态面板数据的 GMM 时研究矩的结构的基本技术
Pub Date : 2024-07-13 DOI: 10.2478/sues-2024-0012
Tomáš Heryán, Petra Růčková, Giovanni Cerulli
The automotive industry is widely considered to be crucial for the economy, as it reflects economic development in general. Despite interest in financial performance, few studies have considered paying attention to the ownership structure among stockholders. Hence, the study aims to find out how the degree of ownership concentration, measured through the independence indicator of the Bureau van Dijk, is reflected in the financial management of companies in the automotive industry among selected European countries. The generalized method of moments (GMM) technique is widely used while investigating panel data with a short estimating period, i.e. nine years annually in this case. However, this study reveals that, without deploying techniques, subsequently introduced a modified version of GMM estimators with panel data by providing an implementation using Stata statistical software. Otherwise, these particular econometric tools to analyze a dynamic panel can often give false significant estimates. Overall, liquidity seems to be significant in the case of firms with less concentrated ownership, whereas companies with a major owner are affected more by selected macroeconomic variables.
人们普遍认为汽车行业对经济至关重要,因为它反映了经济发展的总体情况。尽管人们对财务业绩很感兴趣,但很少有研究考虑关注股东之间的所有权结构。因此,本研究旨在找出通过 Bureau van Dijk 独立性指标衡量的所有权集中程度如何反映在选定欧洲国家汽车行业公司的财务管理中。广义矩量法(GMM)技术在研究估计期较短的面板数据时被广泛使用,在本案例中,估计期为 9 年。然而,本研究显示,在没有部署技术的情况下,随后通过提供使用 Stata 统计软件的实现方法,引入了面板数据 GMM 估计器的改进版本。否则,这些用于分析动态面板的特殊计量经济学工具往往会给出错误的重要估计值。总体而言,流动性似乎对所有权不那么集中的公司意义重大,而拥有主要所有者的公司受选定宏观经济变量的影响更大。
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引用次数: 0
Analysis of the Differences Between Female and Male Employment in Türkiye with Different Variables 用不同变量分析土耳其男女就业情况的差异
Pub Date : 2024-07-13 DOI: 10.2478/sues-2024-0011
Murat Korkmaz, A. Yücel, H. Gümüşdağ, A. Aytaç, Ozan Düz
The research aims to analyze the differences between male and female employment in Turkey between 2007 and 2022. In this process, various variables are taken into account and the results are supported by TUIK (Turkish Statistical Institute) data. In this study, panel data of TUIK for the years 2007-2022 were used as the methodology. These data were analyzed using SPSS 22 and E-Views programs using Correlation, Anova, Independent Samples t test, Man-Whitney u test and Regression tests. At the end of the analysis, it was seen that there is a high degree of correlation between female and male employment and that there is a high level of difference in terms of employment in all female age groups. According to the regression analysis results, female employment grows by 0.28 units per year, while male employment grows by 0.11 units per year. This shows that female employment has been rising faster than male employment in recent years.
本研究旨在分析 2007 年至 2022 年土耳其男女就业情况的差异。在这一过程中,考虑了各种变量,研究结果得到了土耳其统计研究所(TUIK)数据的支持。本研究采用了土耳其统计研究所 2007-2022 年的面板数据作为研究方法。使用 SPSS 22 和 E-Views 程序对这些数据进行了分析,并使用了相关性、ANOVA、独立样本 t 检验、Man-Whitney u 检验和回归检验。分析结果表明,女性和男性就业之间存在高度相关性,所有女性年龄组在就业方面都存在很大差异。根据回归分析结果,女性就业每年增长 0.28 个单位,而男性就业每年增长 0.11 个单位。这表明近年来女性就业率的增长速度快于男性。
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引用次数: 0
Transformational Leadership in Indonesian Diversified-Cultural SME Sector: An Investigation of the Settlement Criteria of Job Performance 印度尼西亚多元文化中小企业中的变革型领导:工作绩效结算标准调查
Pub Date : 2024-07-13 DOI: 10.2478/sues-2024-0014
Shainima Islam, Pramono Hari, S. Suliyanto, Refius P. Setyanto, Agus Suroso, K. Bahauddin, Nayma Iftakhar
The main goals of the study were to examine how transformational leadership affected organizational citizenship behavior, worker productivity, and employee job satisfaction in Indonesian Small- and Medium-Sized Enterprise (SME) settings. The study used a quantitative technique and included 295 people as samples. Since Indonesia is a multi-cultural nation, responses were gathered from employees in multiple cities. Data was gathered via online and print surveys and was then analyzed using SPSS 23 and Smart PLS Software. The findings of this study point to a clear, positive, and substantial relationship between transformational leadership and worker job satisfaction, organizational citizenship behavior, and work performance. Additionally, to job satisfaction and organizational citizenship, it has been shown that employee job performance is somewhat mediated by employee behavior. This is the first paper in the setting of Indonesian SMEs that looks at the impact of transformational leadership on employee job performance after job satisfaction and organizational citizenship behavior.
本研究的主要目的是探讨变革型领导如何影响印度尼西亚中小型企业(SME)中的组织公民行为、工人生产率和员工工作满意度。研究采用定量技术,以 295 人为样本。由于印尼是一个多元文化的国家,因此从多个城市的员工中收集了答复。数据通过在线调查和印刷调查收集,然后使用 SPSS 23 和 Smart PLS 软件进行分析。研究结果表明,变革型领导与员工的工作满意度、组织公民行为和工作绩效之间存在明确、积极和实质性的关系。此外,除了工作满意度和组织公民意识,研究还表明员工的工作绩效在一定程度上受到员工行为的中介作用。这是第一篇以印尼中小型企业为背景,研究变革型领导在工作满意度和组织公民行为之后对员工工作绩效影响的论文。
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引用次数: 0
Economic Complexity as a Determinant of Green Development in the Central and Eastern European (CEE) Countries 经济复杂性是中东欧(CEE)国家绿色发展的决定因素
Pub Date : 2024-07-13 DOI: 10.2478/sues-2024-0015
Olimpia Neagu, M. Neagu
The paper analyses the determinants of green development in the Central and Eastern European (CEE) countries pointing out the influence of the sophistication of productive structure and exported goods (economic complexity). The study uses OECD data regarding green development, World Bank Indicators, World Penn Table Data, and MIT Harvard data covering the period of 1996 to 2020, in a heterogeneous panel approach. Fully Modified Ordinary Least Squares (FMOLS) and Dynamic Ordinary Least Squares (DOLS) models are estimated in order to express the influence on green development of the economic complexity index, KOF globalization index, renewable energy consumption, human capital index, and a constructed institutional quality index (computed by using the Principal Component Analysis based on data from World Governance Indicators). All considered variables have a validated statistical influence on green growth in both models. The Dumitrescu-Hurlin causality test revealed a bidirectional causal relationship between institutional quality and green growth and unidirectional ones from economic complexity, human capital and renewable energy to green development and from green development to globalization. Policy implications are also provided.
本文分析了中欧和东欧(CEE)国家绿色发展的决定因素,指出了生产结构和出口商品的复杂性(经济复杂性)的影响。研究采用了经合组织有关绿色发展的数据、世界银行指标、世界宾夕法尼亚州表数据和麻省理工学院哈佛数据,时间跨度为 1996 年至 2020 年,采用的是异质面板方法。对完全修正普通最小二乘法(FMOLS)和动态普通最小二乘法(DOLS)模型进行了估算,以表达经济复杂性指数、KOF 全球化指数、可再生能源消耗、人力资本指数和构建的机构质量指数(根据世界治理指标数据使用主成分分析法计算)对绿色发展的影响。在这两个模型中,所有考虑到的变量对绿色增长的统计影响都是有效的。Dumitrescu-Hurlin 因果检验表明,制度质量与绿色增长之间存在双向因果关系,而从经济复杂性、人力资本和可再生能源到绿色发展,以及从绿色发展到全球化之间存在单向因果关系。报告还提供了政策影响。
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引用次数: 0
Analysis of Underwriting Activity and its Impact on the Profitability Ratios of the Insurance Companies Listed in the Iraq Stock Exchange 承保活动及其对伊拉克证券交易所上市公司盈利比率的影响分析
Pub Date : 2024-04-25 DOI: 10.2478/sues-2024-0006
Ahmed Khalaf Hussein Al-Zuhairi
It is commonly accepted that the success and expansion of insurance companies’ underwriting operations, which is indicated by the premiums received from insurance policies, is reflected in their profitability rates. During the period of 2010 to 2021, Iraqi insurance companies in the private sector that are listed on the Iraq Stock Exchange experienced a fluctuation in the increase and noticeable decrease of gross written premiums, which had a negative impact on their profitability ratios. The aim of this investigation is to analyze the underwriting activities carried out by all insurance companies that are publicly listed on the Iraq Stock Exchange spanning from 2010 to 2021, and assess the impact of these activities on the companies’ profitability rates. To evaluate the profitability of these firms, three indicators are used, namely the rate of return on assets, return on equity, and profit margin ratio. The study employs Data Panel models using Eviews 12 to identify the research samples during the study period. Additionally, the pooled regression model is used to compare the findings and test the hypotheses of the study. In a structured manner, data is collected from the annual reports released by the Iraq Stock Exchange. The statistical examination of the findings reveals that the gross written premium has a significant and positive influence on all of the profitability ratios that were evaluated in this study, namely the rate of return on assets, return on equity, and profit margin ratio.
人们普遍认为,保险公司承保业务的成功和扩大体现在保单保费上,反映在其盈利率上。2010 年至 2021 年期间,在伊拉克证券交易所上市的伊拉克私营保险公司的承保总保费经历了波动性增长和明显下降,这对其盈利率产生了负面影响。本次调查旨在分析 2010 年至 2021 年期间在伊拉克证券交易所上市的所有保险公司开展的承保活动,并评估这些活动对公司盈利率的影响。为了评估这些公司的盈利能力,使用了三个指标,即资产收益率、股本收益率和利润率。研究采用 Eviews 12 数据面板模型来确定研究期间的研究样本。此外,还使用了集合回归模型来比较研究结果和检验研究假设。数据以结构化的方式从伊拉克证券交易所发布的年度报告中收集。对研究结果的统计检验显示,毛承保保费对本研究评估的所有盈利比率,即资产回报率、股本回报率和利润率比率都有显著的积极影响。
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引用次数: 0
Oil and Food Price Before and During COVID-19 Pandemic in Nigeria: A Non-Linear ARDL Approach 尼日利亚 COVID-19 大流行之前和期间的石油和食品价格:非线性 ARDL 方法
Pub Date : 2024-04-25 DOI: 10.2478/sues-2024-0007
Muhammad-Bashir Owolabi Yusuf, Tunde Jibril Salau, Adams Adeiza
This paper analyzes the relationship between food and oil prices in Nigeria before and during the COVID-19 pandemic, using monthly data from January 2018 to December 2021. The ARDL and NARDL models are applied to estimate the symmetry and asymmetric relationship that exists in food price behavior. The NARDL confirms the presence of asymmetries, and the bound test affirms the co-integration and long-run relationship among the variables. In the long run, there is a significant positive relation between oil price increases and food prices, but the long-run impact of oil price reductions on food prices is not significant. In the short run, only increases in oil prices exert a significant influence on food prices, while decreases in oil prices do not. Furthermore, the COVID-19 period exerts a positive and significant impact on food prices, while COVID-19 cases do not influence food prices in Nigeria.
本文利用 2018 年 1 月至 2021 年 12 月的月度数据,分析了 COVID-19 大流行之前和期间尼日利亚粮食和石油价格之间的关系。应用 ARDL 和 NARDL 模型来估计粮食价格行为中存在的对称和非对称关系。NARDL 证实了非对称关系的存在,约束检验证实了变量之间的协整关系和长期关系。从长期来看,油价上涨与食品价格之间存在显著的正相关关系,但油价下跌对食品价格的长期影响并不显著。从短期来看,只有石油价格上涨对食品价格有显著影响,而石油价格下降对食品价格没有显著影响。此外,COVID-19 期间对粮食价格产生了积极而显著的影响,而 COVID-19 情况对尼日利亚的粮食价格没有影响。
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引用次数: 0
An Empirical Assessment of Microfinance and its Associated Socio-Economic Development 小额信贷及其相关社会经济发展的实证评估
Pub Date : 2024-04-25 DOI: 10.2478/sues-2024-0010
Vishal Goel
Microfinance institutions (MFIs) provide support for the sustainability of livelihood and financial inclusion through social development. Micro-enterprises helps in empowering the communities especially marginalized section worldwide. The MFIs attempt to transform the lives of poor people, through different interventions. It revolved around the social development of marginalized people. In recent decades, microfinance played a vital role in alleviating poverty and involved empowering low-income earners socially and economically. The present study intended to highlight the role of MFIs located in Jabalpur (Madhya Pradesh) in enhancing the social and economic status of beneficiaries. This study also acknowledges the significance of MFIs in eradicating poverty, through financial services. In this research, questionnaire responses were gathered and analyzed from 150 beneficiaries of three MFIs (Credit Access Grameen, ESAF, and Fusion Micro-finance) in Jabalpur. The exploratory data analysis reveals diverse findings, regarding the impact of microfinance on the socio-economic conditions of beneficiaries through improving their savings, supporting the employment generation, and as a whole improving life standards as well as eradicating poverty. Alternatively, MFI programs also assist beneficiaries in employment generation, to a certain extent. The conclusion of the research prioritizes that MFI programs ought to be accelerated more by the Government through different schemes and can be easily accessed to even remote areas for economic expansion and social development of low-privileged people.
小额信贷机构(MFIs)通过社会发展为生计的可持续性和金融包容性提供支持。微型企业有助于增强社区的能力,尤其是全球边缘化群体的能力。小额金融机构试图通过不同的干预措施改变穷人的生活。它围绕着边缘化人群的社会发展。近几十年来,小额信贷在减贫和增强低收入者的社会和经济能力方面发挥了重要作用。本研究旨在强调位于贾巴尔普尔(中央邦)的小额金融机构在提高受益人的社会和经济地位方面所发挥的作用。本研究还承认小额贷款机构在通过金融服务消除贫困方面的重要作用。本研究收集并分析了贾巴尔普尔市三家小额信贷机构(Credit Access Grameen、ESAF 和 Fusion Micro-finance)150 名受益人的问卷答复。探索性数据分析揭示了小额信贷对受益人社会经济状况的不同影响,包括提高他们的储蓄、支持创造就业机会、整体提高生活水平以及消除贫困。另外,小额信贷计划还在一定程度上帮助受益人创造就业机会。研究结论认为,政府应通过各种计划加快小额信贷计划的实施,即使是偏远地区也可以很容易地获得小额信贷,以促进经济发展和弱势群体的社会发展。
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引用次数: 0
The Use of Artificial Intelligence in Employee Recruitment in the Furniture Industry of Iran According to the Role of Contextual Factors 人工智能在伊朗家具业员工招聘中的应用与环境因素的作用
Pub Date : 2024-04-25 DOI: 10.2478/sues-2024-0009
Ardeshir Bazrkar, Mehrdad Moradzad, Shady Shayegan
The present research aims to analyze the effect of contextual factors affecting the application of artificial intelligence technology in employee recruitment in the furniture industry of Iran, which is a practical purpose and has been carried out in a descriptive-surveillance manner, to find out the reasons, facilitators and limitations of its use with the presented conceptual model. Make this technology understandable to organizations during employee recruitment. To measure and analyze the effect of these factors, a questionnaire was used as an information-gathering tool, which was given to 250 senior managers and middle managers of companies active in the furniture industry of Iran. The results of the analysis of the information obtained in two descriptive and inferential parts, according to the data analysis algorithm in the method of structural equations and Smart PLS software, confirmed the hypotheses of the research and showed that the effective background factors include: technological factors, organizational and environmental have a positive and significant effect on the use of Artificial intelligence in the furniture industry in Iran, and the use of artificial intelligence as a competitive advantage improves the organizational capabilities of recruitment and recruitment (based on data, process, staff) in the furniture industry. Forgives. Also, it makes it easier to carry out “blind” Recruitment of employees processes and review frequent applications, and by simplifying the application analysis process through applicant tracking systems, it can save time and money in human resources processes and reduce discrimination in choices.
本研究旨在分析影响伊朗家具业在员工招聘中应用人工智能技术的背景因素的影响,这是一项实用性研究,研究以描述性监测的方式进行,通过提出的概念模型找出其使用的原因、促进因素和限制因素。让企业在招聘员工时了解这项技术。为了衡量和分析这些因素的影响,使用了一份调查问卷作为信息收集工具,调查对象是伊朗家具行业 250 家公司的高级经理和中层管理人员。根据结构方程和智能 PLS 软件方法中的数据分析算法,对获得的信息进行了描述性和推论性两部分分析,结果证实了研究假设,并表明有效的背景因素包括:技术因素、组织因素和环境因素对人工智能在伊朗家具行业的使用具有积极和显著的影响,使用人工智能作为竞争优势提高了家具行业招聘和招募(基于数据、流程、员工)的组织能力。恕。同时,它使 "盲目 "招聘员工流程和审查频繁的申请变得更加容易,通过申请人跟踪系统简化申请分析流程,可以节省人力资源流程中的时间和金钱,减少选择歧视。
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引用次数: 0
Financial Capacity of Insurance Companies as a Factor of Stable Development of the Ukrainian Insurance Market 保险公司的财务能力是乌克兰保险市场稳定发展的一个因素
Pub Date : 2024-04-25 DOI: 10.2478/sues-2024-0008
Tetyana Kryvoshlyk, O. Dymnich, Tetyana Stetsyuk, Andriy Baranov, Igor Britchenko, V. Trynchuk
The relevance of the article is based on an in-depth study of the financial potential of insurers and its impact on the insurance market, which provides valuable information for the stakeholders of the insurance industry. Therefore, this study aims to determine approaches to revealing the essence of the financial capacity of insurers, based on the scientific tools of financial science. The leading approach to the study of this problem is the analysis of the dynamics of liabilities (raised and borrowed funds) and equity capital of insurers and the relationship between them, which enables a comprehensive look at the impact of these indicators on the development of insurance market and internal and external factors that have both an objective and subjective impact on the financial capacity of insurers and the insurance market. The article defines the stages and methodology of assessing the financial condition of insurers. In particular, the normative method, the comparative method, the static method, the formallogical method, the economic-mathematical method, the method of analysis and synthesis became the leading research methods. These assessment methods are crucial for the timely determination of the current state of financial capacity and its potential. Using a multivariate correlation-regression model, the authors demonstrate the importance of various components of financial capacity. The presented results will be useful to various stakeholders in the insurance industry as they provide a deeper understanding of their financial strength, including the dynamics of liabilities, equity and leveraged funds. First of all, it was established that financial resources are the basis of financial capacity. Secondly, the definition of the insurance company’s financial resources as a source and component of the company’s functioning is formulated. Thirdly, it is shown that the insurer’s financial capacity is logically dependent on its investment capacity, which is determined by the amount of financial resources. It was also determined that financial capacity is a dynamic quantity and is manifested only in the process of its use and ideally should be accompanied by its growth. Among them, it was proved that the main components that significantly affect the formation of the financial potential of insurers and the growth of the insurance market of Ukraine are insurance reserves and authorized capital. These conclusions can easily become the basis for the formation of further state insurance policy, which will be followed through legislative reforms, increased competition in the insurance market and will result in an increase in the level of trust among the population.
文章的现实意义在于深入研究保险公司的财务潜力及其对保险市场的影响,为保险业的利益相关者提供有价值的信息。因此,本研究旨在根据金融科学的科学工具,确定揭示保险公司财务能力本质的方法。研究这一问题的主要方法是分析保险公司负债(募集资金和借贷资金)和权益资本的动态以及它们之间的关系,从而能够全面了解这些指标对保险市场发展的影响,以及对保险公司和保险市场的财务能力产生客观和主观影响的内部和外部因素。文章确定了评估保险公司财务状况的阶段和方法。其中,规范法、比较法、静态法、形式逻辑法、经济数学法、分析和综合法成为主要的研究方法。这些评估方法对于及时确定财务能力的现状及其潜力至关重要。作者使用多元相关-回归模型证明了财务能力各组成部分的重要性。这些结果将有助于保险业的各利益相关者更深入地了解其财务实力,包括负债、权益和杠杆资金的动态。首先,确定了财务资源是财务能力的基础。其次,提出了保险公司财务资源作为公司运作的来源和组成部分的定义。第三,说明保险公司的财务能力在逻辑上取决于其投资能力,而投资能力则由财务资源的数量决定。同时还确定了财务能力是一个动态量,只有在使用过程中才会体现出来,理想情况下应伴随着财务能力的增长。其中,证明了对保险公司财务潜力的形成和乌克兰保险市场的增长有重大影响的主要组成部分是保险储备金和法定资本。这些结论很容易成为进一步制定国家保险政策的基础,并通过立法改革、增加保险市场的竞争和提高居民的信任度来实现。
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引用次数: 0
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Studia Universitatis „Vasile Goldis” Arad – Economics Series
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