The development of tourism services presents significant opportunities for extracting and analyzing customer sentiment. However, with the advent of multimodality, travel reviews have brought new challenges. Early methods for detecting such reviews merely combined text and image features, resulting in poor feature correlation. To address this issue, our study proposes a novel multimodal tourism review sentiment analysis method enhanced by relevant features. Initially, we employ a fusion model that combines BERT and Text-CNN for text feature extraction. This approach strengthens semantic relationships and filters noise effectively. Subsequently, we utilize ResNet-51 for image feature extraction, leveraging its ability to learn complex visual representations. Additionally, integrating an attention mechanism further enhances modality correlation, thereby improving fusion effectiveness. On the Multi-ZOL dataset, our method achieves an accuracy of 90.7% and an F1 score of 90.8%. Similarly, on the Ctrip dataset, it attains an accuracy of 83.6% and an F1 score of 84.1%.
{"title":"Enhancing Multimodal Tourism Review Sentiment Analysis Through Advanced Feature Association Techniques","authors":"Peng Chen, Lingmei Fu","doi":"10.4018/ijisss.349564","DOIUrl":"https://doi.org/10.4018/ijisss.349564","url":null,"abstract":"The development of tourism services presents significant opportunities for extracting and analyzing customer sentiment. However, with the advent of multimodality, travel reviews have brought new challenges. Early methods for detecting such reviews merely combined text and image features, resulting in poor feature correlation. To address this issue, our study proposes a novel multimodal tourism review sentiment analysis method enhanced by relevant features. Initially, we employ a fusion model that combines BERT and Text-CNN for text feature extraction. This approach strengthens semantic relationships and filters noise effectively. Subsequently, we utilize ResNet-51 for image feature extraction, leveraging its ability to learn complex visual representations. Additionally, integrating an attention mechanism further enhances modality correlation, thereby improving fusion effectiveness. On the Multi-ZOL dataset, our method achieves an accuracy of 90.7% and an F1 score of 90.8%. Similarly, on the Ctrip dataset, it attains an accuracy of 83.6% and an F1 score of 84.1%.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2024-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141828275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Based on the long-term-oriented cultural value in Hofstede's cultural model, this study established a model of influencing factors of citizens' continuous use of digital government services. Through the multi-group analysis of the structural equation model, this paper finds that the concept of long-term development affects the continuous use of digital government services by Korean citizens. The government must pay attention to citizens' continuous use of digital government, establish citizens' long-term development concept, and provide citizens with fair and sustainable digital government services so as to realize the sustainable development of digital government. In addition, the Korean government should also pay attention to the aging construction of digital government and the education of teenagers' network information literacy so as to lay a good foundation for the sustainable development of digital government.
{"title":"Long-Term-Oriented Cultural Value","authors":"Yuanyuan Guo","doi":"10.4018/ijisss.313380","DOIUrl":"https://doi.org/10.4018/ijisss.313380","url":null,"abstract":"Based on the long-term-oriented cultural value in Hofstede's cultural model, this study established a model of influencing factors of citizens' continuous use of digital government services. Through the multi-group analysis of the structural equation model, this paper finds that the concept of long-term development affects the continuous use of digital government services by Korean citizens. The government must pay attention to citizens' continuous use of digital government, establish citizens' long-term development concept, and provide citizens with fair and sustainable digital government services so as to realize the sustainable development of digital government. In addition, the Korean government should also pay attention to the aging construction of digital government and the education of teenagers' network information literacy so as to lay a good foundation for the sustainable development of digital government.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48582932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study explored the factors influencing the behavioral intention of Chinese citizens to purchase mobile-phone top-up services on social commerce from the perspective of WeChat users. The UTAUT was applied as the theoretical framework for the research. A questionnaire instrument was used to acquire the research data from 477 respondents. The data analysis was undertaken by the use of Smart PLS by employing the structural equation modeling (SEM) technique. The results indicate that performance expectancy had a direct significant impact on the purchase of mobile phone top-ups on social commerce. In addition, effort expectancy, electronic word of mouth (eWOM), peer influence, and trust in mobile phone top-up services were respectively positive predictors of both performance expectancy and purchase intentions of mobile phone top-up services on social commerce. Further, the results demonstrate that security was significant in moderating the impact of trust in mobile phone top-up services on the purchase of mobile phone top-up services on social commerce.
{"title":"Factors Driving the Purchase of Mobile-Phone Top-Ups Services on Social Commerce Based on a Modified UTAUT Theory","authors":"","doi":"10.4018/ijisss.302884","DOIUrl":"https://doi.org/10.4018/ijisss.302884","url":null,"abstract":"This study explored the factors influencing the behavioral intention of Chinese citizens to purchase mobile-phone top-up services on social commerce from the perspective of WeChat users. The UTAUT was applied as the theoretical framework for the research. A questionnaire instrument was used to acquire the research data from 477 respondents. The data analysis was undertaken by the use of Smart PLS by employing the structural equation modeling (SEM) technique. The results indicate that performance expectancy had a direct significant impact on the purchase of mobile phone top-ups on social commerce. In addition, effort expectancy, electronic word of mouth (eWOM), peer influence, and trust in mobile phone top-up services were respectively positive predictors of both performance expectancy and purchase intentions of mobile phone top-up services on social commerce. Further, the results demonstrate that security was significant in moderating the impact of trust in mobile phone top-up services on the purchase of mobile phone top-up services on social commerce.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49377443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Many developing nations, such as Palestine, implemented PPP (public-private partnership) to fulfill the increasing needs for public services and facilities. Nonetheless, PPP projects have numerous risks which influence each other and can cause project failures. Unfortunately, current studies related to the PPP risk association have not provided adequate details. This paper tries to fill the literature gap by proposing a practical approach in analyzing the relationship among PPP risks. First, the research identifies risk for PPP projects in the Palestinian construction industry by integrating the interviews and literature review. Next, this study reflects the associations among the risks and reveals the failure instruments of PPP projects using FISM (fuzzy interpretative structural modeling). Besides, this paper uses MICMAC (matrix impact cross-reference multiplication applied to a classification) and FISM method to discover and finalized the 19 crucial risk elements. The MICMAC-FISM approach reckons the fuzzy of the PPP risk association and enhances upon previously published works.
{"title":"The Risks Of Construction PPP Projects in Palestine","authors":"","doi":"10.4018/ijisss.296276","DOIUrl":"https://doi.org/10.4018/ijisss.296276","url":null,"abstract":"Many developing nations, such as Palestine, implemented PPP (public-private partnership) to fulfill the increasing needs for public services and facilities. Nonetheless, PPP projects have numerous risks which influence each other and can cause project failures. Unfortunately, current studies related to the PPP risk association have not provided adequate details. This paper tries to fill the literature gap by proposing a practical approach in analyzing the relationship among PPP risks. First, the research identifies risk for PPP projects in the Palestinian construction industry by integrating the interviews and literature review. Next, this study reflects the associations among the risks and reveals the failure instruments of PPP projects using FISM (fuzzy interpretative structural modeling). Besides, this paper uses MICMAC (matrix impact cross-reference multiplication applied to a classification) and FISM method to discover and finalized the 19 crucial risk elements. The MICMAC-FISM approach reckons the fuzzy of the PPP risk association and enhances upon previously published works.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42888736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study intends to examine the effects of governmental factors on sustainable technology implementation (STI) among SMEs in the Kingdom of Tonga. These factors are crucial to investigate because many private institutions working for emerging markets have limited resources that delay implementing technologies, particularly sustainability-based technologies integrated with enterprise management. On the other hand, governments have the resources and power to affect STI significantly. Hence, the research investigates the role of government as an influential determinant in attaining efficient and effective implementation. This study uses the SEM-PLS and fsQCA methods to analyze the data gathered from 251 SMEs in Tonga. The findings show that government subsidies and policies significantly and positively affect firms' morals and attitudes regarding STI in Tonga. Also, perceived benefit and perceived cost significantly affect STI in Tongan SMEs. The research is an initial effort to examine such effects in the SMEs of a Pacific Island country.
{"title":"The Effects Of Governmental Factors On Sustainable Technology Implementation Among Small And Medium Enterprises In Tonga","authors":"","doi":"10.4018/ijisss.302881","DOIUrl":"https://doi.org/10.4018/ijisss.302881","url":null,"abstract":"This study intends to examine the effects of governmental factors on sustainable technology implementation (STI) among SMEs in the Kingdom of Tonga. These factors are crucial to investigate because many private institutions working for emerging markets have limited resources that delay implementing technologies, particularly sustainability-based technologies integrated with enterprise management. On the other hand, governments have the resources and power to affect STI significantly. Hence, the research investigates the role of government as an influential determinant in attaining efficient and effective implementation. This study uses the SEM-PLS and fsQCA methods to analyze the data gathered from 251 SMEs in Tonga. The findings show that government subsidies and policies significantly and positively affect firms' morals and attitudes regarding STI in Tonga. Also, perceived benefit and perceived cost significantly affect STI in Tongan SMEs. The research is an initial effort to examine such effects in the SMEs of a Pacific Island country.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46884959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study focuses on how metabus engages users and encourages them to purchase. By proposing the concepts of immersion as different ways to provide deep and meaningful user engagement, this study develops a model that explores the motivation factors of immersion and its role in explaining a user to use metabus. This study surveys 352 users using metabus in Korea and analyzes the data using AMOS 24. First, enjoyment, facilitating conditions, and self-efficacy increase users' immersion. Second, users' immersion increases their continuous use intention. Third, facilitating conditions and self-efficacy among the motivation factors of immersion increase users' continuous use intention through their immersion. Finally, affect intensity moderates the relationship between motivation factors and immersion. The findings contribute to research on metabus by paying scholarly attention to meaningful engagement characterized by immersion.
{"title":"A Study on Factors Affecting the User Experience of Metaverse Service","authors":"Youngkeun Choi","doi":"10.4018/ijisss.313379","DOIUrl":"https://doi.org/10.4018/ijisss.313379","url":null,"abstract":"This study focuses on how metabus engages users and encourages them to purchase. By proposing the concepts of immersion as different ways to provide deep and meaningful user engagement, this study develops a model that explores the motivation factors of immersion and its role in explaining a user to use metabus. This study surveys 352 users using metabus in Korea and analyzes the data using AMOS 24. First, enjoyment, facilitating conditions, and self-efficacy increase users' immersion. Second, users' immersion increases their continuous use intention. Third, facilitating conditions and self-efficacy among the motivation factors of immersion increase users' continuous use intention through their immersion. Finally, affect intensity moderates the relationship between motivation factors and immersion. The findings contribute to research on metabus by paying scholarly attention to meaningful engagement characterized by immersion.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46065369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The use of online consumer reviews (OCRs) websites like Yelp or TripAdvisor has increasingly gained popularity over the years. However, many products or services now have a large number of online reviews, which makes it difficult for consumers to decide which reviews to pay attention to, or for businesses to identify which critical areas to improve on. The use of text mining and sentiment mining techniques is deemed important to automatically process the content of online reviews and help improve review usefulness. Applying a four-phase research model, our study demonstrated data extraction and cleaning, topic modeling using Latent Dirichlet allocation (LDA) to extract five topics (Price, Time, Food, Service, and Location), sentiment analysis using Python TextBlob to aggregate consumer sentiment per topic from a Yelp restaurant reviews dataset, and model performance evaluation. We proposed that the design of recommender systems for OCRs or business decision-making systems can be faster, simpler, and more useful by integrating automatic topics extraction and sentiment analysis.
{"title":"Topic Modeling and Sentiment Analysis of Yelp Restaurant Reviews","authors":"","doi":"10.4018/ijisss.295872","DOIUrl":"https://doi.org/10.4018/ijisss.295872","url":null,"abstract":"The use of online consumer reviews (OCRs) websites like Yelp or TripAdvisor has increasingly gained popularity over the years. However, many products or services now have a large number of online reviews, which makes it difficult for consumers to decide which reviews to pay attention to, or for businesses to identify which critical areas to improve on. The use of text mining and sentiment mining techniques is deemed important to automatically process the content of online reviews and help improve review usefulness. Applying a four-phase research model, our study demonstrated data extraction and cleaning, topic modeling using Latent Dirichlet allocation (LDA) to extract five topics (Price, Time, Food, Service, and Location), sentiment analysis using Python TextBlob to aggregate consumer sentiment per topic from a Yelp restaurant reviews dataset, and model performance evaluation. We proposed that the design of recommender systems for OCRs or business decision-making systems can be faster, simpler, and more useful by integrating automatic topics extraction and sentiment analysis.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44605992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Information technology (IT) services are indispensable in the enterprises' sustainability program nowadays. For the outsourcing of IT services, many companies use the contract service model and set up a project to implement timely IT requests which constantly arrive at different IT sites. The demand for outsourced IT services and related workforce coordination is a permanent decisional process, yet existing studies mainly focus on the one-time assignment or the centralized service model. Hence, this paper bases on the multi-period and multi-service allocation requirement to develop a sustainable assignment model. The model handles continuous service requests and decentralized worker assignments to optimize overall costs under the fixed-price contract type of IT service. A real industrial service case is reported to illustrate the model. A comparative review with related works is also provided to discuss the contributions of the model and to outline its future research and development.
{"title":"A continuous dispatch decision model for sustainable IT service assignments","authors":"","doi":"10.4018/ijisss.295870","DOIUrl":"https://doi.org/10.4018/ijisss.295870","url":null,"abstract":"Information technology (IT) services are indispensable in the enterprises' sustainability program nowadays. For the outsourcing of IT services, many companies use the contract service model and set up a project to implement timely IT requests which constantly arrive at different IT sites. The demand for outsourced IT services and related workforce coordination is a permanent decisional process, yet existing studies mainly focus on the one-time assignment or the centralized service model. Hence, this paper bases on the multi-period and multi-service allocation requirement to develop a sustainable assignment model. The model handles continuous service requests and decentralized worker assignments to optimize overall costs under the fixed-price contract type of IT service. A real industrial service case is reported to illustrate the model. A comparative review with related works is also provided to discuss the contributions of the model and to outline its future research and development.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43359999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The banking system is a crucial constituent of the financial ecosystem. Over the last two decades, there is a continuous movement in the banking industry from physical banking towards digital banking. The banks have started recognising that adopting new technologies is essential to remain competitive. Yet, the process of digital transformation is slow. The paper aims to identify and analyse the factors for successful technological implementation in the Indian Banking Industry. Further, this research seeks to establish a cause-effect relationship among them using the DEMATEL approach. For the purpose of the study, twelve factors were identified that are contributing towards successful implementation of technology using literature reviews and opinion of an expert. The study highlighted the crucial component for the successful technological implementation in the Indian Banking Sector are: regulations, government support, bank size, top management support.
{"title":"Evaluating Factors for Successful Technological Implementation in Indian Banking Industry using DEMATEL","authors":"","doi":"10.4018/ijisss.302880","DOIUrl":"https://doi.org/10.4018/ijisss.302880","url":null,"abstract":"The banking system is a crucial constituent of the financial ecosystem. Over the last two decades, there is a continuous movement in the banking industry from physical banking towards digital banking. The banks have started recognising that adopting new technologies is essential to remain competitive. Yet, the process of digital transformation is slow. The paper aims to identify and analyse the factors for successful technological implementation in the Indian Banking Industry. Further, this research seeks to establish a cause-effect relationship among them using the DEMATEL approach. For the purpose of the study, twelve factors were identified that are contributing towards successful implementation of technology using literature reviews and opinion of an expert. The study highlighted the crucial component for the successful technological implementation in the Indian Banking Sector are: regulations, government support, bank size, top management support.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47285255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4018/ijisss.2022010104
Hung-Fu Huang, Ching-Chang Lee
With the rapid development of this technology, facial recognition systems have become widely adopted in recent years. The application of the facial recognition systems by the hotel industry has resulted in a novel service model, as well as in high expectations. These systems can be used to improve conventional services and can also enhance hotel security. Based on theory, this paper employs a technology acceptance model to gain a deeper understanding of how travelers' intention to use facial recognition systems for authentication is formed. This paper employed the survey method and used data from 413 subjects to develop a model yielding results with both theoretical and management implications. These results highlight the advantages and potential commercial value of facial recognition systems, and can provide useful analysis and suggestions for the hotel industry.
{"title":"Travellers' Intentions to Use Facial Recognition Systems for Authentication in Hotels","authors":"Hung-Fu Huang, Ching-Chang Lee","doi":"10.4018/ijisss.2022010104","DOIUrl":"https://doi.org/10.4018/ijisss.2022010104","url":null,"abstract":"With the rapid development of this technology, facial recognition systems have become widely adopted in recent years. The application of the facial recognition systems by the hotel industry has resulted in a novel service model, as well as in high expectations. These systems can be used to improve conventional services and can also enhance hotel security. Based on theory, this paper employs a technology acceptance model to gain a deeper understanding of how travelers' intention to use facial recognition systems for authentication is formed. This paper employed the survey method and used data from 413 subjects to develop a model yielding results with both theoretical and management implications. These results highlight the advantages and potential commercial value of facial recognition systems, and can provide useful analysis and suggestions for the hotel industry.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70459595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：