With the intensification of aging, the importance of the elderly care service supply chain is gradually being recognized by people. A systematic analysis of the quality of elderly care services from the perspective of the supply chain will help provide decision-making reference for improving the quality of elderly care services. The evaluation index system of elderly care services` quality is constructed from the perspective of the integrated SCOR model. The integrated DEMATEL-ISM-TOPSIS method is proposed for evaluation and analysis. The research pointed out the surface and deep influencing factors as well as the weight of each evaluation factor of the elderly care services` quality. The interpretative structure model was constructed to point out the hierarchical relationship and the principal-subordinate logical relationship of each evaluation factor. The weight of the quality factors of elderly care services was obtained, and the applicability of the model and method was verified by an evaluation case of elderly service institutions.
{"title":"Identification and Evaluation of Factors Influencing the Quality of Elderly Services Supply Chain Based on DEMATEL-ISM-TOPSIS Method","authors":"Jingshi He","doi":"10.4018/ijisss.295948","DOIUrl":"https://doi.org/10.4018/ijisss.295948","url":null,"abstract":"With the intensification of aging, the importance of the elderly care service supply chain is gradually being recognized by people. A systematic analysis of the quality of elderly care services from the perspective of the supply chain will help provide decision-making reference for improving the quality of elderly care services. The evaluation index system of elderly care services` quality is constructed from the perspective of the integrated SCOR model. The integrated DEMATEL-ISM-TOPSIS method is proposed for evaluation and analysis. The research pointed out the surface and deep influencing factors as well as the weight of each evaluation factor of the elderly care services` quality. The interpretative structure model was constructed to point out the hierarchical relationship and the principal-subordinate logical relationship of each evaluation factor. The weight of the quality factors of elderly care services was obtained, and the applicability of the model and method was verified by an evaluation case of elderly service institutions.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48203173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This purpose of this study is to develop a wearable technology model (WTM) by identifying key determinants of wearable technology adoption (comfort, safety, privacy, data accuracy, portability, and design, perceived usefulness, and perceived ease of use). Wearable technologies (WT) are Internet enabled technologies that are rapidly emerging and gaining popularity. WT refers to clothing or accessories that are enabled with minicomputers and sensors and are meant to be worn on the human body for an extended period of time to enhance their daily lives. Results indicate the most important factors that users care about when intending to use wearable technology ranked from most to least important are design, data accuracy, portability, comfortability, PU, PEOU, safety, and privacy of the device to be worn. This study develops the WTM, a novel model that is tested and validated specifically to examine user’s intentions to adopt WT, and to extend the traditional technology acceptance models. This study proves the WTM can be applied successfully to examine user’ s intentions to adopt WT.
{"title":"Towards a Wearable Technology Model","authors":"Manal Y. Alduaij","doi":"10.4018/ijisss.295869","DOIUrl":"https://doi.org/10.4018/ijisss.295869","url":null,"abstract":"This purpose of this study is to develop a wearable technology model (WTM) by identifying key determinants of wearable technology adoption (comfort, safety, privacy, data accuracy, portability, and design, perceived usefulness, and perceived ease of use). Wearable technologies (WT) are Internet enabled technologies that are rapidly emerging and gaining popularity. WT refers to clothing or accessories that are enabled with minicomputers and sensors and are meant to be worn on the human body for an extended period of time to enhance their daily lives. Results indicate the most important factors that users care about when intending to use wearable technology ranked from most to least important are design, data accuracy, portability, comfortability, PU, PEOU, safety, and privacy of the device to be worn. This study develops the WTM, a novel model that is tested and validated specifically to examine user’s intentions to adopt WT, and to extend the traditional technology acceptance models. This study proves the WTM can be applied successfully to examine user’ s intentions to adopt WT.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48371634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Due to the intense competition, retaining users and facilitating their continuance are crucial to the success of online music communities. The purpose of this research is to examine the effect of sense of community on users' continuance intention of online music communities. Structural equation modeling was adopted to conduct data analysis. The results indicated that social support and flow experience have significant effects on sense of community, which further affects continuance intention. The main limitation is that the results need to be generalized to other countries that had developed online music communities. This research disclosed the mechanism underlying users' continuance in online music communities, which represent an emerging application.
{"title":"The Effect of Sense of Community on Users' Continuance of Online Music Communities","authors":"Tao Zhou, Xiaochen Xu","doi":"10.4018/ijisss.308786","DOIUrl":"https://doi.org/10.4018/ijisss.308786","url":null,"abstract":"Due to the intense competition, retaining users and facilitating their continuance are crucial to the success of online music communities. The purpose of this research is to examine the effect of sense of community on users' continuance intention of online music communities. Structural equation modeling was adopted to conduct data analysis. The results indicated that social support and flow experience have significant effects on sense of community, which further affects continuance intention. The main limitation is that the results need to be generalized to other countries that had developed online music communities. This research disclosed the mechanism underlying users' continuance in online music communities, which represent an emerging application.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":"280 2","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41258607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study extracted airline data from several online source to examines operational and service strategy of the airline industry during the COVID-19 pandemic. The results have suggested that airlines were losing market shares in this pandemic situation except for those with high assets. In addition, this study utilizes text analytics techniques to provide insight into service characteristics that distinguish positive from negative reviews. The results suggest that satisfied travelers are demanding services with high empathy and responsiveness, while negative reviewers frequently complaints about insufficient operational aspects such as ground operations, mishandled baggage, system glitches, and staff management on handling cancellation.
{"title":"Strategic Airline Service Review in the time of COVID-19 Crisis","authors":"P. Tansitpong","doi":"10.4018/ijisss.302883","DOIUrl":"https://doi.org/10.4018/ijisss.302883","url":null,"abstract":"This study extracted airline data from several online source to examines operational and service strategy of the airline industry during the COVID-19 pandemic. The results have suggested that airlines were losing market shares in this pandemic situation except for those with high assets. In addition, this study utilizes text analytics techniques to provide insight into service characteristics that distinguish positive from negative reviews. The results suggest that satisfied travelers are demanding services with high empathy and responsiveness, while negative reviewers frequently complaints about insufficient operational aspects such as ground operations, mishandled baggage, system glitches, and staff management on handling cancellation.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42597432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Innovation crowdsourcing communities play a central role for companies to advance their innovation capabilities and portfolio by leveraging crowd intelligence and knowledge. However, it remains unclear how the mechanisms and structure of innovation crowdsourcing communities affect firms' innovation performance. Based on the open innovation theory and knowledge-based view (KBV), this study develops a research model to investigate how the structure and mechanisms of innovation crowdsourcing influence firms' knowledge management and innovation performance. The model was tested using structural equation modeling based on a dataset from the Microsoft community for business intelligence tools. The results show that both organizational and technical mechanisms of the community positively influence the community structure. The community structure positively influences knowledge acquisition, knowledge transformation, and the size and diversity of crowd participation. In turn, innovation crowdsourcing mechanisms and knowledge transformation have a strong influence on innovation performance.
{"title":"Innovation in business Intelligence systems","authors":"","doi":"10.4018/ijisss.302885","DOIUrl":"https://doi.org/10.4018/ijisss.302885","url":null,"abstract":"Innovation crowdsourcing communities play a central role for companies to advance their innovation capabilities and portfolio by leveraging crowd intelligence and knowledge. However, it remains unclear how the mechanisms and structure of innovation crowdsourcing communities affect firms' innovation performance. Based on the open innovation theory and knowledge-based view (KBV), this study develops a research model to investigate how the structure and mechanisms of innovation crowdsourcing influence firms' knowledge management and innovation performance. The model was tested using structural equation modeling based on a dataset from the Microsoft community for business intelligence tools. The results show that both organizational and technical mechanisms of the community positively influence the community structure. The community structure positively influences knowledge acquisition, knowledge transformation, and the size and diversity of crowd participation. In turn, innovation crowdsourcing mechanisms and knowledge transformation have a strong influence on innovation performance.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48316797","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Beginning with the advent of the Internet in the mid-nineties, e-commerce has started to be a viable alternative way of shopping for the consumers worldwide. Without doubt, it could be said that e-commerce has become indispensable in our lives. Recent global pandemic has increased e-commerce adoption by elderly people even further as the sole way of buying their needs. This paper studies the direct and indirect effects of product portfolio in B2C e-commerce web sites on customers’ purchase intention through perceived value and brand loyalty. SEM method was used to test the hypotheses. The results of the study indicate that product portfolio does not have a direct effect on purchase intention. However, it does have an indirect influence on purchase intention through perceived value and brand loyalty. As a result, this study validates the extant literature by confirming the mediating role of brand loyalty between the relationship between perceived value and purchase intention. The findings obtained are believed to provide significant contribution to the related e-commerce literature.
{"title":"ANALYZING THE EFFECT OF ONE-STOP SHOPPING ON PURCHASE INTENTION IN E-COMMERCE","authors":"","doi":"10.4018/ijisss.295871","DOIUrl":"https://doi.org/10.4018/ijisss.295871","url":null,"abstract":"Beginning with the advent of the Internet in the mid-nineties, e-commerce has started to be a viable alternative way of shopping for the consumers worldwide. Without doubt, it could be said that e-commerce has become indispensable in our lives. Recent global pandemic has increased e-commerce adoption by elderly people even further as the sole way of buying their needs. This paper studies the direct and indirect effects of product portfolio in B2C e-commerce web sites on customers’ purchase intention through perceived value and brand loyalty. SEM method was used to test the hypotheses. The results of the study indicate that product portfolio does not have a direct effect on purchase intention. However, it does have an indirect influence on purchase intention through perceived value and brand loyalty. As a result, this study validates the extant literature by confirming the mediating role of brand loyalty between the relationship between perceived value and purchase intention. The findings obtained are believed to provide significant contribution to the related e-commerce literature.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49578230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Users often lack the motivation to pay for health information and services in online health communities (OHC). This may undermine the sustainable development of OHC. Integrating both perspectives of perceived value and trust, this research identified the factors affecting OHC users’ payment intention. The results indicated that payment intention is influenced by both functional value and trust. Functional value includes price utility and information quality, whereas trust includes trust in doctors and trust in community. We did not find the effect of emotional value and social value on payment intention. The results imply that OHC need to create a trustworthy climate and offer utilitarian value to users in order to facilitate their payment intention.
{"title":"Understanding Online Health Community Users’ Payment Intention","authors":"","doi":"10.4018/ijisss.302886","DOIUrl":"https://doi.org/10.4018/ijisss.302886","url":null,"abstract":"Users often lack the motivation to pay for health information and services in online health communities (OHC). This may undermine the sustainable development of OHC. Integrating both perspectives of perceived value and trust, this research identified the factors affecting OHC users’ payment intention. The results indicated that payment intention is influenced by both functional value and trust. Functional value includes price utility and information quality, whereas trust includes trust in doctors and trust in community. We did not find the effect of emotional value and social value on payment intention. The results imply that OHC need to create a trustworthy climate and offer utilitarian value to users in order to facilitate their payment intention.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47941598","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.
{"title":"MEASURING THE SUCCESS OF ERP VIA ORGANIZATIONAL CLIMATE CONSTRUCTS","authors":"","doi":"10.4018/ijisss.302882","DOIUrl":"https://doi.org/10.4018/ijisss.302882","url":null,"abstract":"Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":" ","pages":""},"PeriodicalIF":0.6,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48674889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-07-01DOI: 10.4018/JISSS.2013070104
Fang Zhiyuan, W. Li
Health Information eXchange HIX is a part of Happiness Cloud Service Platform of Happiness Guangdong in Guangdong Province of China based on innovation of cloud-based business model. This article illustrates the hospital health care business services system based on cloud computing. major business functions of HIX includes integrated mobile medical information services, and mobile health information services. Key cloud service platform capabilities include appointment of HIX registration, doctor-patient interaction and Health Manager System, medical statistical analysis, and the other integrated support module including service platform and platform management provided by two major cloud computing technologies of SaaS and PaaS. Medical cloud services of HIX is an innovative business model for cloud computing, that is, the medical and health services provided to the public going though by cloud computing all over Guangdong Province in China.
{"title":"Cloud Service Platform: Hospital Information eXchangeHIX","authors":"Fang Zhiyuan, W. Li","doi":"10.4018/JISSS.2013070104","DOIUrl":"https://doi.org/10.4018/JISSS.2013070104","url":null,"abstract":"Health Information eXchange HIX is a part of Happiness Cloud Service Platform of Happiness Guangdong in Guangdong Province of China based on innovation of cloud-based business model. This article illustrates the hospital health care business services system based on cloud computing. major business functions of HIX includes integrated mobile medical information services, and mobile health information services. Key cloud service platform capabilities include appointment of HIX registration, doctor-patient interaction and Health Manager System, medical statistical analysis, and the other integrated support module including service platform and platform management provided by two major cloud computing technologies of SaaS and PaaS. Medical cloud services of HIX is an innovative business model for cloud computing, that is, the medical and health services provided to the public going though by cloud computing all over Guangdong Province in China.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":"56 1","pages":"54-62"},"PeriodicalIF":0.6,"publicationDate":"2013-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70493675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2013-01-01DOI: 10.4018/JISSS.2013010101
Nitesh Bharosa, Marijn Janssen, S. Bajnath
Driven by the rising customer expectations and decreasing budgets, organizations are searching for means to improve service encounters with their citizens and businesses. However, many initiatives take an organizational perspective, whereas service encounters emphasize the client perspective. This research follows a participative design research approach that focuses on the derivation, demonstration and infusion of principles for improved service encounters. A role-playing game refers to a situation in which human participants play a certain role and follow a script to simulate complex service encounters. From the perspective of the professional, these principles emphasize “doing the right things†in their service encounters with customers. The authors found that the approach for deriving principles not only enables capturing the experience of professionals in a fun and entertaining manner, but also expands their view on customers and the back-office. This paper makes two contributions to existing work: (1) a participative design method based on role-play games and (2) six principles for service encounters resulting from the role-playing game.
{"title":"Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach","authors":"Nitesh Bharosa, Marijn Janssen, S. Bajnath","doi":"10.4018/JISSS.2013010101","DOIUrl":"https://doi.org/10.4018/JISSS.2013010101","url":null,"abstract":"Driven by the rising customer expectations and decreasing budgets, organizations are searching for means to improve service encounters with their citizens and businesses. However, many initiatives take an organizational perspective, whereas service encounters emphasize the client perspective. This research follows a participative design research approach that focuses on the derivation, demonstration and infusion of principles for improved service encounters. A role-playing game refers to a situation in which human participants play a certain role and follow a script to simulate complex service encounters. From the perspective of the professional, these principles emphasize “doing the right things†in their service encounters with customers. The authors found that the approach for deriving principles not only enables capturing the experience of professionals in a fun and entertaining manner, but also expands their view on customers and the back-office. This paper makes two contributions to existing work: (1) a participative design method based on role-play games and (2) six principles for service encounters resulting from the role-playing game.","PeriodicalId":54045,"journal":{"name":"International Journal of Information Systems in the Service Sector","volume":"5 1","pages":"1-16"},"PeriodicalIF":0.6,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70494070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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