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Assessing client satisfaction in a psychology training clinic. 心理培训诊所客户满意度评估。
Pub Date : 1996-01-01 DOI: 10.1007/BF02519109
K E Moore, M Kenning

Client satisfaction with services obtained at a clinical psychology training center was assessed. A modified version of the Client Satisfaction Questionnaire was developed to obtain information about levels of satisfaction in such a setting and to evaluate training clinic-specific questions of interest, such as the impact of therapists' experience on satisfaction. Results indicated that client satisfaction is multidimensional. Consistent with other studies, satisfaction was greater among clients who were in therapy for longer periods of time, who completed treatment, and who sought therapy rather than an evaluation. Reasons for dissatisfaction included a wish for more directiveness or advice in therapy and concerns over videotaping procedures. Implications of these results for clinic administrators are discussed.

对临床心理培训中心的服务满意度进行了评估。客户满意度问卷的一个修改版本被开发出来,以获得在这样的环境中满意度水平的信息,并评估培训诊所特定的问题,如治疗师的经验对满意度的影响。结果表明,客户满意度是多维的。与其他研究一致,接受治疗时间较长、完成治疗、寻求治疗而非评估的患者满意度更高。不满意的原因包括希望在治疗中得到更多的指导或建议,以及对录像程序的担忧。这些结果对临床管理人员的意义进行了讨论。
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引用次数: 10
Psychometric properties of a decision-support tool for the era of managed care. 管理式医疗时代决策支持工具的心理测量特性。
Pub Date : 1996-01-01 DOI: 10.1007/BF02519113
W M Glazer, G V Gray

This article reports psychometric properties of a decision-support scale designed to quantify the decision-making process for allocating psychiatric care. The authors developed a scale to evaluate the level of care needed for patients requiring psychiatric treatment in a health maintenance organization (HMO) setting. This study examines the reliability and validity of that scale by measuring interrater agreement among utilization reviewers from the HMO and between those reviewers and the clinicians who evaluated the patients directly. Agreement (kappa) among the five clinical raters acting in a utilization review capacity on dimensions of the scale ranged from .71 to .98. Kappas for agreement between the treatment intensity proposed by the reviewer/rater and used by the treating clinician were .41, .38, .40, .35, .36, and .39, respectively. The scale is reliable in the hands of trained personnel. Although there were important differences between clinicians' ratings and those of utilization review raters, these differences do not suggest that use of the scale would limit patient access to care.

本文报告了一个决策支持量表的心理测量特性,该量表旨在量化分配精神科护理的决策过程。作者开发了一个量表来评估在健康维护组织(HMO)环境中需要精神治疗的患者所需的护理水平。本研究通过测量来自HMO的使用评估者之间以及这些评估者与直接评估患者的临床医生之间的解释者一致性来检验该量表的信度和效度。五个临床评分者在使用评估能力方面的一致性(kappa)范围从0.71到0.98。审稿人/评分者建议的治疗强度与治疗临床医生使用的治疗强度的一致性kappa分别为0.41、0.38、0.40、0.35、0.36和0.39。秤在训练有素的人员手中是可靠的。尽管临床医生的评分与使用评估评分者之间存在重要差异,但这些差异并不表明使用该量表会限制患者获得护理。
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引用次数: 6
Private sector coverage of people with dual diagnoses. 私营部门对双重诊断患者的覆盖。
Pub Date : 1996-01-01 DOI: 10.1007/BF02522305
D W Garnick, A M Hendricks, M Drainoni, C M Horgan, C Comstock

In general, people with dual diagnoses account for a significant proportion of both the mental health and substance abuse populations. Most published information on dual diagnosis comes from research on selected treatment programs that are largely funded from public sources. This analysis uses private health insurance claims and eligibility files for 1989 to 1991 for three large firms to identify individuals with both substance abuse and mental health claims and to examine their characteristics, charges, and utilization. More than half of people with dual diagnoses incurred significant charges over three years in both mental health and substance abuse. These individuals with high mental health charges were more likely to be male than were patients with mental health claims alone; they were less likely to be male than were patients with claims for substance abuse and no mental health services. They were also significantly younger than were patients with substance abuse or mental health utilization only for two of the firms. The average charges for people with dual diagnoses were higher than those for patients with substance abuse or mental health claims only.

一般来说,双重诊断的人在精神健康和药物滥用人群中占很大比例。大多数已发表的关于双重诊断的信息来自于对选定治疗方案的研究,这些治疗方案主要由公共资源资助。本分析使用1989年至1991年三家大公司的私人健康保险索赔和资格档案,以确定有药物滥用和精神健康索赔的个人,并检查其特征、收费和利用情况。超过一半的双重诊断患者在三年内在精神健康和药物滥用方面都遭受了重大指控。这些心理健康费用高的患者比单独有心理健康要求的患者更有可能是男性;与声称滥用药物且没有心理健康服务的患者相比,他们是男性的可能性更小。只有在两家公司中,他们明显比药物滥用或心理健康利用的患者年轻。双重诊断患者的平均收费高于那些滥用药物或只声称有精神健康问题的患者。
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引用次数: 6
Program development and integrated treatment across systems for dual diagnosis: mental illness, drug addiction, and alcoholism (MIDAA). 精神疾病、药物成瘾和酒精中毒双重诊断系统的项目开发和综合治疗(MIDAA)。
Pub Date : 1996-01-01 DOI: 10.1007/BF02522303
K Sciacca, C M Thompson

Numerous bureaus of mental health, drug addiction, and alcoholism are designated to provide service to persons who have discrete singular disorders of mental illness, drug addiction, or alcoholism. Mental health and substance abuse programs (nationally and internationally) have evolved with this singular limited-service capacity. Contrasting incompatible philosophies and treatment methods across the systems have resulted in minimal services for persons with dual diagnoses. The project the authors have outlined is an example of the development of a dual/multiple-disorder program that integrates these diverse systems and provides comprehensive services within each of the programs of each delivery system. These programs are cost-effective, use existing facilities, train and cross-train existing staff, correct the issues of incompatible treatment interventions, and end the dilemma of gaps in services systems and limited referral resources. As a result, the availability and quality of care for persons with dual diagnoses is greatly improved.

许多心理健康、药物成瘾和酒精中毒局被指定为患有精神疾病、药物成瘾或酒精中毒的离散单一障碍的人提供服务。精神健康和药物滥用项目(国内和国际)随着这种单一的有限服务能力而发展。不同系统之间不相容的理念和治疗方法的对比导致对双重诊断患者的服务最少。作者概述的项目是一个开发双重/多重障碍项目的例子,该项目集成了这些不同的系统,并在每个交付系统的每个项目中提供全面的服务。这些规划具有成本效益,利用现有设施,对现有工作人员进行培训和交叉培训,纠正治疗干预措施不相容的问题,并结束服务系统存在差距和转诊资源有限的困境。因此,双重诊断患者的可得性和护理质量大大提高。
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引用次数: 20
Reinterpreting the Fort Bragg Evaluation findings: the message does not change. 重新解读布拉格堡评估结果:信息没有改变。
Pub Date : 1996-01-01 DOI: 10.1007/BF02518652
L Bickman
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引用次数: 10
Variation in civil commitment processes across jurisdictions: an approach for monitoring and managing change in mental health systems. 跨司法管辖区民事承诺程序的差异:监测和管理精神卫生系统变化的方法。
Pub Date : 1996-01-01 DOI: 10.1007/BF02521023
W V Rubin, M B Snapp, P C Panzano, J Taynor

This article demonstrates how unique local factors affect implementation of commitment statutes and, consequently, the extent to which implementation supports fundamental treatment philosophies. Four local variations in the implementation of Ohio's commitment statute are examined with a methodology designed to describe commitment processes. Qualitative case studies highlight factors that appear to contribute to variability across these sites. The authors contend that this information can be used as a system management tool at the state and local levels to (1) suggest needed changes in local service systems, (2) identify specific options/interventions for effecting change in desired directions and (3) assess the extent to which changes affect commitment processes in predictable ways that are consistent with philosophical principles.

本文展示了独特的地方因素如何影响承诺法规的实施,以及实施对基本治疗理念的支持程度。采用一种旨在描述承诺过程的方法,研究了俄亥俄州承诺法规实施中的四个地方差异。定性案例研究强调了似乎对这些地点的可变性有贡献的因素。作者认为,这些信息可以用作州和地方层面的系统管理工具,以(1)建议地方服务系统所需的变化,(2)确定具体的选择/干预措施,以实现预期方向的变化,(3)评估变化以符合哲学原则的可预测方式影响承诺过程的程度。
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引用次数: 3
Needs assessment of community-based services for children and youth with emotional or behavioral disorders and their families: Part 2. Implementation in a local system of care. 情感或行为障碍儿童和青少年及其家庭社区服务需求评估:第2部分。在当地医疗系统中的实施。
Pub Date : 1996-01-01 DOI: 10.1007/BF02521027
K Quinn, M H Epstein, C Cumblad, D Holderness

In a previous article, rationale and procedures were presented for a model needs assessment of community-based services for children and youth with emotional and behavioral disorders and their families. In this article, the authors describe initial needs assessment planning activities, examine the implementation of the proposed model, provide a general overview of the results, and review how the community that conducted the assessment used the information to identify system development priorities and action plans. Quantitative data are provided on the population demographics and parent and direct services provider surveys. Qualitative data are presented on the semistructured interviews with key stakeholders and direct service providers.

在之前的一篇文章中,介绍了为患有情绪和行为障碍的儿童和青少年及其家庭提供社区服务的模型需求评估的基本原理和程序。在这篇文章中,作者描述了最初的需求评估计划活动,检查了被提议的模型的实现,提供了结果的总体概述,并回顾了执行评估的社区如何使用这些信息来确定系统开发的优先级和行动计划。提供了人口统计数据以及父母和直接服务提供者调查的数量数据。对主要利益相关者和直接服务提供者的半结构化访谈提供了定性数据。
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引用次数: 3
Clinical outcomes of a children's mental health managed care demonstration. 儿童心理健康管理医疗示范的临床效果。
Pub Date : 1996-01-01 DOI: 10.1007/BF02518643
E W Lambert, P R Guthrie

The Fort Bragg Evaluation Project hypothesized that the mental health of children treated in the Demonstration's continuum of care would improve more than that of children receiving traditional mental health services at a comparison site. Program theory further predicted site differences in outcome for certain subgroups of children, such as those with severe mental health problems. These hypotheses were tested at 6-month and 1-year follow-ups in several ways, but results showed only slightly more site differences than expected by chance. For the evaluation sample of N = 984 treated children aged 5-17, site differences favored the Comparison about as often as the Demonstration. Children at both sites improved, but there was no overall superiority in mental health outcomes at the Demonstration.

布拉格堡评估项目假设,在示范连续护理中接受治疗的儿童的心理健康状况比在比较地点接受传统心理健康服务的儿童改善得更多。程序理论进一步预测了某些儿童亚群的结果的地点差异,例如那些有严重精神健康问题的儿童。这些假设在6个月和1年的随访中以几种方式进行了测试,但结果显示,只是比偶然预期的稍微多一点的部位差异。对于N = 984个5-17岁儿童的评估样本,位置差异倾向于比较的频率与倾向于示范的频率相同。两个地点的孩子都有所改善,但在心理健康结果方面,示范小组没有整体优势。
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引用次数: 31
Comment on the final report of the Fort Bragg Evaluation Project. 对布拉格堡评估项目最终报告的评论。
Pub Date : 1996-01-01 DOI: 10.1007/BF02518650
T W Lane
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引用次数: 4
The mental health care reform debate: a content analysis of position papers. 精神卫生保健改革辩论:立场文件的内容分析。
Pub Date : 1996-01-01 DOI: 10.1007/BF02519112
J A Pandiani, M Murtaugh, J Pierce

Traditional and ethnographic content analyses of 23 position papers on mental health care reform issued during 1993 yield a comprehensive overview of the specific subjects and broad policy issues that were of concern at that time. Five concrete aspects of mental health service delivery systems and eight policy issues were identified as most important in position papers by service provider organizations and advocacy groups. These analyses identified overall similarities in the content of the position papers, although interesting differences among organizations emerged. The analyses also identified a measure of the quality of policy discussions that is derived from comparing the frequency of concrete references to aspects of mental health care with references to broader policy issues.

对1993年发表的23份关于精神保健改革的立场文件进行传统和人种学内容分析,全面概述了当时令人关切的具体主题和广泛的政策问题。服务提供者组织和倡导团体在立场文件中确定了精神卫生服务提供系统的五个具体方面和八个政策问题是最重要的。这些分析确定了立场文件内容的总体相似性,尽管各组织之间出现了有趣的差异。分析还确定了一个衡量政策讨论质量的指标,该指标是通过比较具体提及精神保健各方面的频率与提及更广泛的政策问题的频率得出的。
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引用次数: 6
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Journal of mental health administration
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