Pub Date : 2023-01-01DOI: 10.1007/s41233-023-00055-6
Steve Göring, Rakesh Rao Ramachandra Rao, Alexander Raake
In many research fields, human-annotated data plays an important role as it is used to accomplish a multitude of tasks. One such example is in the field of multimedia quality assessment where subjective annotations can be used to train or evaluate quality prediction models. Lab-based tests could be one approach to get such quality annotations. They are usually performed in well-defined and controlled environments to ensure high reliability. However, this high reliability comes at a cost of higher time consumption and costs incurred. To mitigate this, crowd or online tests could be used. Usually, online tests cover a wider range of end devices, environmental conditions, or participants, which may have an impact on the ratings. To verify whether such online tests can be used for visual quality assessment, we designed three online tests. These online tests are based on previously conducted lab tests as this enables comparison of the results of both test paradigms. Our focus is on the quality assessment of high-resolution images and videos. The online tests use AVrate Voyager, which is a publicly accessible framework for online tests. To transform the lab tests into online tests, dedicated adaptations in the test methodologies are required. The considered modifications are, for example, a patch-based or centre cropping of the images and videos, or a randomly sub-sampling of the to-be-rated stimuli. Based on the analysis of the test results in terms of correlation and SOS analysis it is shown that online tests can be used as a reliable replacement for lab tests albeit with some limitations. These limitations relate to, e.g., lack of appropriate display devices, limitation of web technologies, and modern browsers considering support for different video codecs and formats.
{"title":"Quality assessment of higher resolution images and videos with remote testing.","authors":"Steve Göring, Rakesh Rao Ramachandra Rao, Alexander Raake","doi":"10.1007/s41233-023-00055-6","DOIUrl":"https://doi.org/10.1007/s41233-023-00055-6","url":null,"abstract":"<p><p>In many research fields, human-annotated data plays an important role as it is used to accomplish a multitude of tasks. One such example is in the field of multimedia quality assessment where subjective annotations can be used to train or evaluate quality prediction models. Lab-based tests could be one approach to get such quality annotations. They are usually performed in well-defined and controlled environments to ensure high reliability. However, this high reliability comes at a cost of higher time consumption and costs incurred. To mitigate this, crowd or online tests could be used. Usually, online tests cover a wider range of end devices, environmental conditions, or participants, which may have an impact on the ratings. To verify whether such online tests can be used for visual quality assessment, we designed three online tests. These online tests are based on previously conducted lab tests as this enables comparison of the results of both test paradigms. Our focus is on the quality assessment of high-resolution images and videos. The online tests use AVrate Voyager, which is a publicly accessible framework for online tests. To transform the lab tests into online tests, dedicated adaptations in the test methodologies are required. The considered modifications are, for example, a patch-based or centre cropping of the images and videos, or a randomly sub-sampling of the to-be-rated stimuli. Based on the analysis of the test results in terms of correlation and SOS analysis it is shown that online tests can be used as a reliable replacement for lab tests albeit with some limitations. These limitations relate to, e.g., lack of appropriate display devices, limitation of web technologies, and modern browsers considering support for different video codecs and formats.</p>","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"8 1","pages":"2"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10098993/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9382945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01Epub Date: 2023-06-06DOI: 10.1007/s41233-023-00057-4
Jean-Eudes Marvie, Yana Nehmé, Danillo Graziosi, Guillaume Lavoué
Efficient objective and perceptual metrics are valuable tools to evaluate the visual impact of compression artifacts on the visual quality of volumetric videos (VVs). In this paper, we present some of the MPEG group efforts to create, benchmark and calibrate objective quality assessment metrics for volumetric videos represented as textured meshes. We created a challenging dataset of 176 volumetric videos impaired with various distortions and conducted a subjective experiment to gather human opinions (more than 5896 subjective scores were collected). We adapted two state-of-the-art model-based metrics for point cloud evaluation to our context of textured mesh evaluation by selecting efficient sampling methods. We also present a new image-based metric for the evaluation of such VVs whose purpose is to reduce the cumbersome computation times inherent to the point-based metrics due to their use of multiple kd-tree searches. Each metric presented above is calibrated (i.e., selection of best values for parameters such as the number of views or grid sampling density) and evaluated on our new ground-truth subjective dataset. For each metric, the optimal selection and combination of features is determined by logistic regression through cross-validation. This performance analysis, combined with MPEG experts' requirements, lead to the validation of two selected metrics and recommendations on the features of most importance through learned feature weights.
{"title":"Crafting the MPEG metrics for objective and perceptual quality assessment of volumetric videos.","authors":"Jean-Eudes Marvie, Yana Nehmé, Danillo Graziosi, Guillaume Lavoué","doi":"10.1007/s41233-023-00057-4","DOIUrl":"10.1007/s41233-023-00057-4","url":null,"abstract":"<p><p>Efficient objective and perceptual metrics are valuable tools to evaluate the visual impact of compression artifacts on the visual quality of volumetric videos (VVs). In this paper, we present some of the MPEG group efforts to create, benchmark and calibrate objective quality assessment metrics for volumetric videos represented as textured meshes. We created a challenging dataset of 176 volumetric videos impaired with various distortions and conducted a subjective experiment to gather human opinions (more than 5896 subjective scores were collected). We adapted two state-of-the-art model-based metrics for point cloud evaluation to our context of textured mesh evaluation by selecting efficient sampling methods. We also present a new image-based metric for the evaluation of such VVs whose purpose is to reduce the cumbersome computation times inherent to the point-based metrics due to their use of multiple kd-tree searches. Each metric presented above is calibrated (i.e., selection of best values for parameters such as the number of views or grid sampling density) and evaluated on our new ground-truth subjective dataset. For each metric, the optimal selection and combination of features is determined by logistic regression through cross-validation. This performance analysis, combined with MPEG experts' requirements, lead to the validation of two selected metrics and recommendations on the features of most importance through learned feature weights.</p>","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"8 1","pages":"4"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10242241/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"9992420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-12DOI: 10.1007/s41233-023-00061-8
Oliver Wiedemann, Vlad Hosu, Shaolin Su, D. Saupe
{"title":"Konx: cross-resolution image quality assessment","authors":"Oliver Wiedemann, Vlad Hosu, Shaolin Su, D. Saupe","doi":"10.1007/s41233-023-00061-8","DOIUrl":"https://doi.org/10.1007/s41233-023-00061-8","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"8 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44624159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-14DOI: 10.1007/s41233-022-00051-2
A. Toet, T. Mioch, S. Gunkel, O. Niamut, J. V. van Erp
{"title":"Towards a multiscale QoE assessment of mediated social communication","authors":"A. Toet, T. Mioch, S. Gunkel, O. Niamut, J. V. van Erp","doi":"10.1007/s41233-022-00051-2","DOIUrl":"https://doi.org/10.1007/s41233-022-00051-2","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"53129219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-03-30DOI: 10.1007/s41233-022-00049-w
Simone Porcu, Alessandro Floris, L. Atzori
{"title":"Analysis of the quality of remote working experience: a speech-based approach","authors":"Simone Porcu, Alessandro Floris, L. Atzori","doi":"10.1007/s41233-022-00049-w","DOIUrl":"https://doi.org/10.1007/s41233-022-00049-w","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45513271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01Epub Date: 2022-09-05DOI: 10.1007/s41233-022-00053-0
Peter Fröhlich, Alexander G Mirnig, Damiano Falcioni, Johann Schrammel, Lisa Diamond, Isabel Fischer, Manfred Tscheligi
Despite the growing availability of data, simulation technologies, and predictive analytics, it is not yet clear whether and under which conditions users will trust Decision Support Systems (DSS). DSS are designed to support users in making more informed decisions in specialized tasks through more accurate predictions and recommendations. This mixed-methods user study contributes to the research on trust calibration by analyzing the potential effects of integrated reliability indication in DSS user interfaces for process management in first-time usage situations characterized by uncertainty. Ten experts specialized in digital tools for construction were asked to test and assess two versions of a DSS in a renovation project scenario. We found that while users stated that they need full access to all information to make their own decisions, reliability indication in DSS tends to make users more willing to make preliminary decisions, with users adapting their confidence and reliance to the indicated reliability. Reliability indication in DSS also increases subjective usefulness and system reliability. Based on these findings, it is recommended that for the design of reliability indication practitioners consider displaying a combination of reliability information at several granularity levels in DSS user interfaces, including visualizations, such as a traffic light system, and to also provide explanations for the reliability information. Further research directions towards achieving trustworthy decision support in complex environments are proposed.
{"title":"Effects of reliability indicators on usage, acceptance and preference of predictive process management decision support systems.","authors":"Peter Fröhlich, Alexander G Mirnig, Damiano Falcioni, Johann Schrammel, Lisa Diamond, Isabel Fischer, Manfred Tscheligi","doi":"10.1007/s41233-022-00053-0","DOIUrl":"https://doi.org/10.1007/s41233-022-00053-0","url":null,"abstract":"<p><p>Despite the growing availability of data, simulation technologies, and predictive analytics, it is not yet clear whether and under which conditions users will trust Decision Support Systems (DSS). DSS are designed to support users in making more informed decisions in specialized tasks through more accurate predictions and recommendations. This mixed-methods user study contributes to the research on trust calibration by analyzing the potential effects of integrated reliability indication in DSS user interfaces for process management in first-time usage situations characterized by uncertainty. Ten experts specialized in digital tools for construction were asked to test and assess two versions of a DSS in a renovation project scenario. We found that while users stated that they need full access to all information to make their own decisions, reliability indication in DSS tends to make users more willing to make preliminary decisions, with users adapting their confidence and reliance to the indicated reliability. Reliability indication in DSS also increases subjective usefulness and system reliability. Based on these findings, it is recommended that for the design of reliability indication practitioners consider displaying a combination of reliability information at several granularity levels in DSS user interfaces, including visualizations, such as a traffic light system, and to also provide explanations for the reliability information. Further research directions towards achieving trustworthy decision support in complex environments are proposed.</p>","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"7 1","pages":"6"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9442562/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"33461530","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01Epub Date: 2022-06-15DOI: 10.1007/s41233-022-00052-1
Marc-Antoine Moinnereau, Alcyr Alves de Oliveira, Tiago H Falk
Virtual reality (VR) applications, especially those where the user is untethered to a computer, are becoming more prevalent as new hardware is developed, computational power and artificial intelligence algorithms are available, and wireless communication networks are becoming more reliable, fast, and providing higher reliability. In fact, recent projections show that by 2022 the number of VR users will double, suggesting the sector was not negatively affected by the worldwide COVID-19 pandemic. The success of any immersive communication system is heavily dependent on the user experience it delivers, thus now more than ever has it become crucial to develop reliable models of immersive media experience (IMEx). In this paper, we survey the literature for existing methods and tools to assess human influential factors (HIFs) related to IMEx. In particular, subjective, behavioural, and psycho-physiological methods are covered. We describe tools available to monitor these HIFs, including the user's sense of presence and immersion, cybersickness, and mental/affective states, as well as their role in overall experience. Special focus is placed on psycho-physiological methods, as it was found that such in-depth evaluation was lacking from the existing literature. We conclude by touching on emerging applications involving multiple-sensorial immersive media and provide suggestions for future research directions to fill existing gaps. It is hoped that this survey will be useful for researchers interested in building new immersive (adaptive) applications that maximize user experience.
{"title":"Immersive media experience: a survey of existing methods and tools for human influential factors assessment.","authors":"Marc-Antoine Moinnereau, Alcyr Alves de Oliveira, Tiago H Falk","doi":"10.1007/s41233-022-00052-1","DOIUrl":"10.1007/s41233-022-00052-1","url":null,"abstract":"<p><p>Virtual reality (VR) applications, especially those where the user is untethered to a computer, are becoming more prevalent as new hardware is developed, computational power and artificial intelligence algorithms are available, and wireless communication networks are becoming more reliable, fast, and providing higher reliability. In fact, recent projections show that by 2022 the number of VR users will double, suggesting the sector was not negatively affected by the worldwide COVID-19 pandemic. The success of any immersive communication system is heavily dependent on the user experience it delivers, thus now more than ever has it become crucial to develop reliable models of immersive media experience (IMEx). In this paper, we survey the literature for existing methods and tools to assess human influential factors (HIFs) related to IMEx. In particular, subjective, behavioural, and psycho-physiological methods are covered. We describe tools available to monitor these HIFs, including the user's sense of presence and immersion, cybersickness, and mental/affective states, as well as their role in overall experience. Special focus is placed on psycho-physiological methods, as it was found that such in-depth evaluation was lacking from the existing literature. We conclude by touching on emerging applications involving multiple-sensorial immersive media and provide suggestions for future research directions to fill existing gaps. It is hoped that this survey will be useful for researchers interested in building new immersive (adaptive) applications that maximize user experience.</p>","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":" ","pages":"5"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9198412/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"40164741","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-22DOI: 10.1007/s41233-021-00048-3
Simon Emberton, Christopher Simons
{"title":"Users’ experiences of enhancing underwater images: an empirical study","authors":"Simon Emberton, Christopher Simons","doi":"10.1007/s41233-021-00048-3","DOIUrl":"https://doi.org/10.1007/s41233-021-00048-3","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49620572","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-17DOI: 10.1007/s41233-021-00047-4
Virpi Roto, J. Bragge, Yichen Lu, D. Pacauskas
{"title":"Mapping experience research across disciplines: who, where, when","authors":"Virpi Roto, J. Bragge, Yichen Lu, D. Pacauskas","doi":"10.1007/s41233-021-00047-4","DOIUrl":"https://doi.org/10.1007/s41233-021-00047-4","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"6 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"53129085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-20DOI: 10.1007/s41233-021-00046-5
Asbjørn Følstad, Cameron Taylor
{"title":"Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues","authors":"Asbjørn Følstad, Cameron Taylor","doi":"10.1007/s41233-021-00046-5","DOIUrl":"https://doi.org/10.1007/s41233-021-00046-5","url":null,"abstract":"","PeriodicalId":74625,"journal":{"name":"Quality and user experience","volume":"378 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1007/s41233-021-00046-5","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"53128623","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}