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A case study of team work and performance-linked payment of family physicians in Portugal. 葡萄牙家庭医生团队合作与绩效挂钩薪酬的案例研究。
Claudia Conceição, Wim Van Lerberghe, Vitor Ramos, Fátima Hipólito, Paulo Ferrinho

In Portugal, the design and the implementation of models of primary care teams has a history of 30 years. The evolution observed is from individual medical work, in Health Centres, supported on an ad hoc basis by other health professionals, to health centres integrating a diversity of formal working groups, including primary care/family health teams called "Family Health Units" (FHU). This evolution included the creation and gradual affirmation of the speciality of family medicine and the experimentation with different models of primary health care provision: voluntary primary care health teams without financial incentives (Alfa project), voluntary primary care health teams with a performance-related-remuneration system and the current phase of scaling up FHU. The process described here illustrates how a group of physicians has established a non-formal strategy of reform throughout 30 years. This strategy involves mobilization policies and the development of field experiences by individual leaders, groups and organizations.

在葡萄牙,初级保健团队模式的设计和实施已有30年的历史。观察到的演变是,从保健中心的个人医疗工作,在其他保健专业人员的临时支持下,到保健中心整合各种正式工作组,包括称为"家庭保健单位"的初级保健/家庭保健小组。这一演变包括创建和逐步肯定家庭医学的专业性,以及试验不同的初级保健提供模式:没有财政激励的自愿初级保健医疗队(阿尔法项目),与绩效挂钩的薪酬制度的自愿初级保健医疗队,以及目前阶段扩大家庭保健服务的规模。这里描述的过程说明了一群医生如何在30年中建立了一个非正式的改革战略。这一战略涉及动员政策和发展个别领导人、团体和组织的实地经验。
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引用次数: 0
Professionals entering and leaving the Portuguese health services system. 进入和离开葡萄牙卫生服务系统的专业人员。
José Martins, André Biscaia, Ana Rita Antunes

In Portugal, the healthcare sector demand for professionals has traditionally outweighed the supply for physicians, nurses and health technicians. However, the capacity of the National Health Service, the main healthcare sector employer, to absorb new professionals is apparently decreasing, and the demand for professionals in the private sector is unclear, but it seems to be growing. With regard to physicians, demand seems to persistently exceed supply, as many physicians work in several institutions or work overtime in the public sector, and the number of foreign physicians practicing in Portugal is increasing. In recent years, the number of medical schools and medical graduates increased, but it may not be sufficient to meet future needs. This paper is limited by the lack of comprehensive data on the private sector and on the number of professionals moving between the public and private sectors. These data are important for the planning and the decision-making process. Human resources policies, supported by an adequate health information system, are fundamental steps for the improvement of the performance of the healthcare system.

在葡萄牙,医疗保健部门对专业人员的需求传统上超过了对医生、护士和卫生技术人员的供应。然而,作为保健部门的主要雇主,国家保健服务吸收新的专业人员的能力显然在下降,私营部门对专业人员的需求尚不清楚,但似乎在增长。关于医生,由于许多医生在几个机构工作或在公共部门加班,需求似乎一直超过供应,而且在葡萄牙执业的外国医生数量正在增加。近年来,医学院校和医学毕业生的数量有所增加,但可能不足以满足未来的需求。由于缺乏关于私营部门和在公共和私营部门之间流动的专业人员数量的全面数据,本文受到限制。这些数据对规划和决策过程非常重要。人力资源政策,在适当的卫生信息系统的支持下,是改善卫生保健系统绩效的基本步骤。
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引用次数: 0
The utilization of a patient classification system to improve nursing effectiveness. 利用病人分类系统提高护理效果。
Anabela Candeias

The patient classification system presented here is a tool to manage and plan nursing staff allocation in accordance with nursing care needs. This case study has an ecologic analytical design and its main purpose is to investigate how the improvement of nursing staff management efficiency can decrease adverse patient outcomes. Data were collected retrospectively in one hospital and differences between medical, surgical and orthopedic units are discussed. The main determinants of patient outcomes were three management variables: nursing care hours needed (NCHN), staffing variance (SV) combined with nursing care utilization rate (NCUR) and some proxy measures of need, like age of patient, and month of observation. The most important result of this study was the demonstration of an effective correlation between nursing care management and patient outcomes variables.

本文介绍的病人分类系统是一个根据护理需要管理和计划护理人员分配的工具。本个案研究采用生态学分析设计,其主要目的是探讨护理人员管理效率的提高如何减少患者的不良预后。回顾性收集了一家医院的数据,并讨论了内科、外科和骨科科室之间的差异。患者预后的主要决定因素是三个管理变量:护理所需时间(NCHN)、人员配备方差(SV)结合护理利用率(NCUR)和一些替代需求指标,如患者年龄和观察月份。本研究最重要的结果是证明护理管理与患者预后变量之间存在有效的相关性。
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引用次数: 0
The health status of Portuguese healthcare professionals. 葡萄牙保健专业人员的健康状况。
Inês Fronteira, André Biscaia

Several studies have shown that healthcare professionals are at greater risk than the rest of the population of having certain health problems due to the specificity of their workplace and the physical and psychological demands of their work. Additionally, healthcare professionals seem to behave differently when seeking health care. Several studies also indicate that the health of healthcare professionals has an impact on the performance of services and on the health of the population. The present paper analyzes morbidity patterns, health behaviors and lifestyles, self-perceived health status and health service utilization among healthcare professionals, by using the Portuguese 1999 National Health Survey. Results differ from those found in international studies. Portuguese healthcare professionals did not suffer more from some health problems than non-healthcare professionals. Healthcare professionals tended to assess their health as good and better as that of other workers. They also reported healthier behaviors (smoked less, drank less and practiced exercise more often) and missed fewer workdays due to sickness. The percentage of healthcare professionals suffering from back pain was lower than the percentage of other workers but they started to complain earlier.

几项研究表明,由于工作场所的特殊性以及工作对身心的要求,保健专业人员比其他人群更容易出现某些健康问题。此外,医疗保健专业人员在寻求医疗保健时的行为似乎有所不同。一些研究还表明,保健专业人员的健康对服务的绩效和人口的健康有影响。本文利用葡萄牙1999年全国健康调查,分析了卫生保健专业人员的发病率模式、健康行为和生活方式、自我感知的健康状况和卫生服务利用情况。结果与国际研究结果不同。葡萄牙保健专业人员并不比非保健专业人员遭受更多的健康问题。医疗保健专业人员倾向于认为他们的健康状况与其他工作者一样好,甚至更好。他们还报告了更健康的行为(吸烟更少,喝酒更少,锻炼更频繁),因病缺勤的天数也更少。医疗保健专业人员遭受背部疼痛的比例低于其他工作人员的比例,但他们开始抱怨的时间较早。
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引用次数: 0
Multiple employment in the health sector in Portugal. 葡萄牙卫生部门的多重就业。
Paulo Ferrinho, André Biscaia, Inês Fronteira, Fátima Hipólito, Gilles Dussault

This paper reports on multiple employment among Portuguese health sector workers, using data obtained from six studies. The methodological aspects of these studies are briefly summarized. The prevalence among the study populations varies between 5 and 80%. When the first job is in the public sector, the site of additional employment is most frequently another public sector facility. Multiple employment is more prevalent among hospital workers; it is more frequent among those working shifts or part-time, and least frequent among professionals with a contract that requires exclusivity. Physicians with multiple jobs were more likely to have low expectations of getting promoted and to assess the rewards for their work as inadequate. For most nurses the salary increment resulting from multiple employment was less than their public sector salary. For both groups, improving income levels and higher job satisfaction were important reasons to seek additional employment. For physicians working in public services, access to more professional autonomy was an important reason for seeking additional employment in the private sector.

本文使用从六项研究中获得的数据,报告了葡萄牙卫生部门工作人员的多重就业情况。简要总结了这些研究的方法学方面。研究人群的患病率在5%到80%之间。当第一份工作在公共部门时,额外就业的地点通常是另一个公共部门设施。多重就业在医院工作人员中更为普遍;这种情况在轮班或兼职工作的人中更为常见,而在有排他性合同的专业人士中则最不常见。从事多份工作的医生更有可能对晋升抱有较低的期望,并认为自己的工作回报不足。对大多数护士来说,多份工作带来的工资增长低于其在公共部门的工资。对于这两组人来说,提高收入水平和提高工作满意度是寻求额外就业的重要原因。对于在公共服务部门工作的医生来说,获得更多的专业自主权是他们在私营部门寻求额外就业的一个重要原因。
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引用次数: 0
Reforming the Portuguese health services system: key human resources for health issues. 改革葡萄牙卫生服务体系:卫生问题的关键人力资源。
Claudia Conceição, Cláudia Lima, Paulo Ferrinho

In Portugal, for the last thirty years, there have been major developments in the human resources for health (HRH) situation, which are described as part of three waves of reforms. Portugal remains without a formal explicit and comprehensive HRH medium to long-term strategy. Consequently serious problems of scarcity, geographical misdistribution, and imbalances between levels of healthcare provision as well as in the ratios between professional groups and specialties still exist. Professional councils however have recognized the need for performance management and life-long recertification and have acknowledged the importance of an adequate skills mix and of complementarities through team work in the health sector. Professional associations have greatly contributed to the changes observed through a process of non-formal strategizing.

在过去三十年中,葡萄牙在卫生人力资源方面取得了重大进展,这被描述为三波改革的一部分。葡萄牙仍然没有正式、明确和全面的人力资源中长期战略。因此,严重的短缺、地域分配不均、保健水平之间的不平衡以及专业群体和专业之间的比例失衡问题仍然存在。然而,专业理事会认识到有必要进行业绩管理和终身重新认证,并认识到在卫生部门通过团队合作实现适当的技能组合和互补性的重要性。专业协会对通过非正式战略制定过程所观察到的变化作出了很大贡献。
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引用次数: 0
[Informal health care in Belgium]. [比利时的非正式保健]。
Maria-Isabel Farfan-Portet, Patrick Deboosere, Herman Van Oyen, Vincent Lorant

Research on the provision of care is mostly based on household sample surveys, which cannot measure the prevalence of caregiving in the general population. In order to appraise the individuals' involvement in the provision of informal care, specific questions on the care provided were included in Belgium's 2001 Census. Using data from the census we aim at analyzing how the provision and the amount of informal care, varies with respect to the individual's socio-economic characteristics. We found that 1 out 10 Belgians provide informal care. As expected, most caregivers can be found among middle-aged women. Yet, the percentage of men and women providing informal care at home is quite similar. The education level has an unexpected influence on the provision of care: more educated individuals are more likely to be caregivers while lesser educated individuals are more likely to provide more hours of care. Given that informal care is a valuable resource for meeting the care needs of today's societies, more attention should be given to the consequences of providing it. Indeed, not considering the negative aspects of providing informal care, such as the deterioration in the health status of caregivers or the competing demands between working and caring, can lead to a reduction of the amount of informal care provided.

关于提供照护的研究大多基于家庭抽样调查,无法衡量照护在一般人群中的普遍程度。为了评估个人参与提供非正式照料的情况,在比利时2001年人口普查中列入了关于所提供照料的具体问题。利用人口普查的数据,我们旨在分析非正式护理的提供和数量如何随个人的社会经济特征而变化。我们发现十分之一的比利时人提供非正式护理。不出所料,大多数照顾者是中年妇女。然而,在家中提供非正式护理的男性和女性的百分比相当相似。教育水平对提供照顾有意想不到的影响:受教育程度较高的人更有可能成为照顾者,而受教育程度较低的人更有可能提供更多的照顾时间。鉴于非正式护理是满足当今社会护理需要的宝贵资源,应更加注意提供这种护理的后果。事实上,不考虑提供非正式照料的消极方面,例如照料者的健康状况恶化或工作与照料之间的竞争需求,可能导致所提供的非正式照料的数量减少。
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引用次数: 0
The joint operation: "The Single Wealth is Man". 联合行动:“唯一的财富就是人”。
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引用次数: 0
[An 8-year prospective follow-up study of physicians departing health care in Belgium (1994-2002)]. [比利时医师离职8年前瞻性随访研究(1994-2002)]。
Vincent Lorant, Isabelle Violet, Caroline Artoisenet

Several OECD countries have capped the number of physicians to be licensed to practice. However, a relevant cap must take into account changes in physician activities. We set out to study the transitions leading physicians to leave health care or to stop any activity in health system. These transitions were assessed using a register of medical practice. We studied changes in activity between 1994 and 2002 for about 19,840 physicians who in 1994 were already working for 5 years and were in 2002 less than 65 years old. After 8 years of career, one physician out of 20 were inactive in health system. Some medical specialties such as surgery and radiotherapy had a greater risk of leaving health care while GP's had a lower risk. Gender differences in leaving health system were mostly non-existant in younger age groups but then increased with age. Among physicians aged 55 and over, women were more likely to leave health system. We conclude that the percentage of physicians leaving health care after 5 years of practice is significant and deserve being taken into account for manpower planning and that planning should be aware of that some groups of physicians are more at risk than others to leave health care. Qualitative studies would help understand better this drop out.

几个经合组织国家已经限制了获得执业许可的医生数量。然而,相关的上限必须考虑到医生活动的变化。我们开始研究导致医生离开医疗保健或停止医疗系统任何活动的转变。使用医疗实践登记册对这些转变进行了评估。我们研究了1994年到2002年间19840名医生的活动变化他们在1994年已经工作了5年2002年还不到65岁。经过8年的职业生涯,20名医生中有1名在卫生系统中不活跃。一些医学专业,如外科和放射治疗,离开医疗保健的风险更高,而全科医生的风险较低。在较年轻的年龄组中,离开卫生系统的性别差异大多不存在,但随着年龄的增长而增加。在55岁及以上的医生中,女性更有可能离开卫生系统。我们得出的结论是,医生在执业5年后离开医疗保健行业的比例很大,值得在人力规划中加以考虑,而且规划中应该意识到,一些医生群体比其他医生群体更容易离开医疗保健行业。定性研究将有助于更好地理解这种辍学现象。
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引用次数: 0
[Nature and magnitude of the need for dental care in Belgium: the point of view of dentists]. [比利时牙科护理需求的性质和规模:牙医的观点]。
Micheline Gobert, Denise Deliège

In most countries, oral and dental problems (decay, gingivitis, parodontitis,..) are frequent and impact on overall health. Such problems can often be avoided and treated. Health professionals and patients become gradually more aware of the importance of oral health. Oral hygiene and other measures may prevent several problems, which is beneficial to individuals and to public health, since the consequences of oral diseases are very expensive for all. Our study aims to analyze the features of the profession and to assess their possible evolution in the future. The design of our study combines two approaches: a quantitative study -based on data of the national health insurance scheme regarding utilization of care- and a qualitative study based on deep-interviews of dentists. According to the latter, dental care is expensive for the patient and also for professionals. The workload becomes heavier because patients expect too much. It is expanding, due to longer life expectancy and to medical progress which enables to conserve natural dentition, thus requiring extra care for the surviving teeth. These factors explain the increase of dental services which we highlight for the last 20 years; for the future, most of services are expected to expand, mainly for elderly (65 + years), One exception is noticeable: a probable decrease of "traditional care" for young and adult populations (<65 years). The authorities should take these trends into account in order to cover such new requirements, while also introducing measures in order to limit potential undue demand. However, a few socioeconomic groups remain out of the care system: all disabled persons living in institutions (inter alia elderly in nursing homes); furthermore, the population of low socioeconomic status is unaware of the benefits of a good oral hygiene; professionals denounce these gaps of the system and suggest improvements. Education about oral hygiene should also be promoted; consequently, the profession of oral hygienist should obtain an official license.

在大多数国家,口腔和牙齿问题(蛀牙、牙龈炎、牙龈炎等)经常发生,并影响到整体健康。这些问题通常是可以避免和治疗的。卫生专业人员和患者逐渐意识到口腔健康的重要性。口腔卫生和其他措施可以预防一些问题,这对个人和公共卫生都是有益的,因为口腔疾病的后果对所有人来说都是非常昂贵的。我们的研究旨在分析该行业的特点,并评估其未来可能的演变。我们的研究设计结合了两种方法:一种是基于国家医疗保险计划关于护理利用的数据的定量研究,另一种是基于牙医深度访谈的定性研究。根据后者的说法,牙科护理对病人和专业人员来说都是昂贵的。因为病人期望太高,所以工作量变得更大。由于预期寿命的延长和医学的进步使自然牙列得以保存,因此需要对幸存的牙齿进行额外的护理,这一问题正在扩大。这些因素解释了我们在过去20年强调的牙科服务的增加;未来,大多数服务预计将扩大,主要是针对老年人(65岁以上)。一个值得注意的例外是:针对年轻人和成年人的“传统护理”可能会减少(
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引用次数: 0
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Cahiers de sociologie et de demographie medicales
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