A total of 5,323 appointments from July 1987 to June 1988 was entered into the study. They showed that for the 12 month period the rate of non-attendance was 5%. The non-attender was most likely to have been referred from a GP for a barium meal and be from the age group 16-25. The district the patient came from had little influence. Non-attendance is not affected by the number of appointments given and if compared to the previous year shows a similar monthly pattern. This pattern does not appear to be influenced by the weather but would seem affected to some extent by holiday periods. Reasons for non-attendance were collected on 51 patients. The main reason given was illness. A large group had had no further contact with the referral source. The cost of staffing for non-attendance was considered to be low when compared to the whole budget. The effect of non-attendance on the waiting list is now minimal. Taking this into account the main recommendations are that: a specified senior member of staff should be responsible for the appointment system and inter-departmental liaison; instruction/appointment confirmation sheets should be reviewed; and the counselling service should be improved. Now the population served has been demographically recorded we can look towards providing for its needs.(ABSTRACT TRUNCATED AT 250 WORDS)
扫码关注我们
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号