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Changes in the structure, composition, and activity of hospital governing boards, 1989-1997: evidence from two national surveys. 1989-1997年医院管理委员会结构、组成和活动的变化:来自两次全国调查的证据。
Pub Date : 2001-06-01 DOI: 10.1111/1468-0009.00205
J. Alexander, B. Weiner, R. Bogue
Hospital governance arrangements affect institutional policymaking and strategic decisions and can vary by such organizational attributes as ownership type/control, size, and system membership. A comparison of two national surveys shows how hospital governing boards changed in response to organizational and environmental pressures between 1989 and 1997. The magnitude and direction of changes in (1) board structure, composition, and selection; (2) CEO-board relations; and (3) board activity, evaluation, and compensation are examined for the population of hospitals and for different categories of hospitals. The findings suggest that hospital boards are engaging in selective rather than wholesale change to meet the simultaneous demands of a competitive market and traditional institutional orientations to community, the disenfranchised, and philanthropic service. Results also suggest parallel increases in collaboration between boards and CEOs and in board scrutiny of CEOs.
医院治理安排影响机构政策制定和战略决策,并可能因所有权类型/控制权、规模和系统成员等组织属性而异。两项全国调查的比较显示了1989年至1997年期间医院管理委员会如何因应组织和环境压力而发生变化。(1)董事会结构、组成和人选变化的幅度和方向;(2) ceo与董事会的关系;(3)董事会的活动,评估和补偿检查的医院人口和不同类别的医院。调查结果表明,医院董事会正在进行选择性的而不是大规模的变革,以满足竞争市场和传统机构对社区、被剥夺公民权和慈善服务的需求。调查结果还表明,董事会与首席执行官之间的合作以及董事会对首席执行官的审查也在增加。
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引用次数: 45
Improving the quality of health care in the United Kingdom and the United States: a framework for change. 改善联合王国和美国的保健质量:变革的框架。
Pub Date : 2001-06-01 DOI: 10.1111/1468-0009.00206
E. Ferlie, S. Shortell
Fueled by public incidents and growing evidence of deficiencies in care, concern over the quality and outcomes of care has increased in both the United Kingdom and the United States. Both countries have launched a number of initiatives to deal with these issues. These initiatives are unlikely to achieve their objectives without explicit consideration of the multilevel approach to change that includes the individual, group/team, organization, and larger environment/system level. Attention must be given to issues of leadership, culture, team development, and information technology at all levels. A number of contingent factors influence these efforts in both countries, which must each balance a number of tradeoffs between centralization and decentralization in efforts to sustain the impetus for quality improvement over time. The multilevel change framework and associated properties provide a framework for assessing progress along the journey.
在公共事件的推动下,越来越多的证据表明护理不足,对护理质量和结果的关注在英国和美国都有所增加。两国都采取了一系列措施来解决这些问题。如果不明确考虑包括个人、团体/团队、组织和更大的环境/系统级别在内的多层次的变更方法,这些计划不太可能实现它们的目标。必须注意各级领导、文化、团队发展和信息技术等问题。许多偶然因素影响着这两个国家的这些努力,这两个国家都必须在集中和分散之间平衡若干权衡,以便长期保持提高质量的动力。多层变更框架和相关的属性为评估旅程中的进展提供了一个框架。
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引用次数: 1242
Theory and practice in the design of physician payment incentives. 医生薪酬激励设计的理论与实践。
Pub Date : 2001-06-01 DOI: 10.1111/1468-0009.00202
James C. Robinson
Combining the economic literature on principal-agent relationships with examples of marketplace innovations allows analysis of the evolution of methods for paying physicians. Agency theory and the economic principles of performance-based compensation are applied in the context of imperfect information, risk aversion, multiple interrelated tasks, and team production efficiencies. Fee-for-service and capitation are flawed methods of motivating physicians to achieve specific goals. Payment innovations that blend elements of fee-for-service, capitation, and case rates can preserve the advantages and attenuate the disadvantages of each. These innovations include capitation with fee-for-service carve-outs, department budgets with individual fee-for-service or "contact" capitation, and case rates for defined episodes of illness. The context within which payment incentives are embedded, includes such non-price mechanisms as screening and monitoring and such organizational relationships as employment and ownership. The analysis has implications for health services research and public policy with respect to physician payment incentives.
将委托代理关系的经济学文献与市场创新的例子结合起来,可以分析支付医生费用的方法的演变。代理理论和绩效薪酬的经济学原理应用于不完全信息、风险规避、多重相互关联的任务和团队生产效率的背景下。按服务收费和按人头收费是激励医生实现特定目标的有缺陷的方法。融合了按服务收费、按人头收费和按案例收费等要素的支付创新,可以保留各自的优势,弱化各自的劣势。这些创新包括按服务收费的人头制,按个人服务收费或“接触”人头制的部门预算,以及针对特定疾病发作的病例率。支付奖励所涉及的范围包括诸如筛选和监测等非价格机制以及诸如雇用和所有权等组织关系。该分析对卫生服务研究和有关医生报酬激励的公共政策具有影响。
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引用次数: 397
Partnership synergy: a practical framework for studying and strengthening the collaborative advantage. 伙伴协同:研究和强化合作优势的实用框架。
Pub Date : 2001-06-01 DOI: 10.1111/1468-0009.00203
R. Lasker, E. Weiss, Rebecca Miller
The substantial interest and investment in health partnerships in the United States is based on the assumption that collaboration is more effective in achieving health and health system goals than efforts carried out by single agents. A clear conceptualization of the mechanism that accounts for the collaborative advantage, and a way to measure it are needed to test this assumption and to strengthen the capacity of partnerships to realize the full potential of collaboration. The mechanism that gives collaboration its unique advantage is synergy. A framework for operationalizing and assessing partnership synergy, and for identifying its likely determinants, can be used to address critical policy, evaluation, and management issues related to collaboration.
在美国,对卫生伙伴关系的大量兴趣和投资是基于这样一种假设,即在实现卫生和卫生系统目标方面,合作比单个机构的努力更有效。为了检验这一假设和加强伙伴关系的能力以充分发挥合作的潜力,需要对协作优势的机制有一个明确的概念,并需要一种衡量这种优势的方法。协作具有独特优势的机制是协同作用。实施和评估伙伴关系协同作用以及确定其可能的决定因素的框架可用于解决与合作有关的关键政策、评价和管理问题。
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引用次数: 1002
Perceived outcomes of public health privatization: a national survey of local health department directors. 公共卫生私有化的预期结果:对地方卫生部门主任的全国调查。
Pub Date : 2001-03-01 DOI: 10.1111/1468-0009.00198
Christopher Keane, John Marx, Edmund M. Ricci
Almost three quarters of the nation's local health departments (LHDs) have privatized some services. About half of LHD directors who privatized services reported cost savings and half reported that privatization had facilitated their performance of the core public health functions. Expanded access to services was the most commonly reported positive outcome. Of those privatizing, over two-fifths of LHDs reported a resulting increase in time devoted to management. Yet, one-third of directors reported difficulty monitoring and controlling services that have been contracted out. Communicable disease services was cited most often as a service that should not be privatized. There is a pervasive concern that by contracting out services, health departments can lose the capacity to respond to disease outbreaks and other crises.
全国近四分之三的地方卫生部门(lhd)已经将一些服务私有化。将服务私有化的卫生局主任中,约有一半报告说节省了费用,一半报告说私有化促进了他们履行核心公共卫生职能。扩大获得服务的机会是最常报告的积极成果。在那些私有化的公司中,超过五分之二的公司报告说,用于管理的时间因此增加了。然而,三分之一的董事表示,在监督和控制外包服务方面存在困难。传染病服务最常被列为不应私有化的服务。人们普遍担心,通过外包服务,卫生部门可能会失去应对疾病爆发和其他危机的能力。
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引用次数: 19
The managed care backlash: perceptions and rhetoric in health care policy and the potential for health care reform. 管理医疗反弹:在卫生保健政策和卫生保健改革的潜力的看法和言论。
Pub Date : 2001-03-01 DOI: 10.1111/1468-0009.00195
David Mechanic
The focus on managed care and the managed care backlash divert attention from more important national health issues, such as insurance coverage and quality of care. The ongoing public debate often does not accurately convey the key issues or the relevant evidence. Important perceptions of reduced encounter time with physicians, limitations on physicians' ability to communicate options to patients, and blocked access to inpatient care, among others, are either incorrect or exaggerated. The public backlash reflects a lack of trust resulting from cost constraints, explicit rationing, and media coverage. Inevitable errors are now readily attributed to managed care practices and organizations. Some procedural consumer protections may help restore the eroding trust and refocus public discussion on more central issues.
对管理式医疗的关注和管理式医疗的反弹转移了人们对更重要的国家卫生问题的关注,如保险覆盖面和医疗质量。正在进行的公众辩论往往不能准确地传达关键问题或相关证据。减少与医生的接触时间,限制医生与患者沟通选择的能力,以及阻碍住院治疗等重要观念要么是不正确的,要么是夸大的。公众的强烈反对反映了由于成本限制、明确的配给和媒体报道而导致的信任缺失。不可避免的错误现在很容易归因于管理式医疗实践和组织。一些程序性的消费者保护措施可能有助于恢复被侵蚀的信任,并将公众讨论的焦点重新集中在更核心的问题上。
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引用次数: 94
Capitation and risk adjustment in health care financing: an international progress report. 卫生保健筹资的资本化和风险调整:国际进展报告。
Pub Date : 2001-03-01 DOI: 10.1111/1468-0009.00197
N. Rice, Peter C. Smith
In every system of health care, capitation payments have become the accepted tool used by health care purchasers in much of the developed world to determine prospective budgets. The policy prescription of capitation is perceived to address both equity objectives (of great importance in publicly funded systems of health care) and efficiency objectives (the dominant concern in competitive insurance markets). An examination of the current state of the art in 20 countries outside the United States in which health care capitation has been implemented confirms that capitation has assumed central importance within diverse systems of health care. In practice, however, the setting of capitation payments has been heavily constrained to date by poor data availability and unsatisfactory analytic methodology.
在每个卫生保健系统中,人均支付已成为许多发达国家卫生保健购买者用来确定未来预算的公认工具。资本化的政策处方被认为是为了解决公平目标(在公共资助的卫生保健系统中非常重要)和效率目标(在竞争性保险市场中主要关注的问题)。一项对美国以外20个实行卫生保健人头制的国家的最新研究证实,人头制在不同的卫生保健制度中具有核心重要性。然而,在实践中,迄今为止,由于数据不足和分析方法不令人满意,人均支付的确定受到严重限制。
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引用次数: 130
Hospital restructuring and the work of registered nurses. 医院改制与注册护士工作。
Pub Date : 2001-03-01 DOI: 10.1111/1468-0009.00196
Barbara R. Norrish, T. Rundall
American hospitals have undergone three waves of organizational restructuring in the past two decades. These changes have had direct effects on a key set of employees--nurses. A review of the relevant literature to identify the ways in which hospital restructuring affects the work of registered nurses focuses on three important structural characteristics of nursing work: nurses' work roles, workload, and control of work. The review concludes that the impact of restructuring on each of the characteristics affects nurses' satisfaction with their work and may also affect the quality of patient care. While much of the policy debate around restructuring focuses on the extent to which reductions in nurse staffing levels affects quality of care, it is important to examine not only changes in nurse staffing levels, but changes in the work performed by registered nurses, as well.
在过去的二十年里,美国医院经历了三次组织重组浪潮。这些变化对一组关键员工——护士产生了直接影响。回顾相关文献,以确定医院重组影响注册护士工作的方式,重点关注护理工作的三个重要结构特征:护士的工作角色,工作量和工作控制。回顾得出结论,重组对每个特征的影响影响护士对其工作的满意度,也可能影响患者护理的质量。虽然围绕重组的许多政策辩论都集中在护士人员编制水平的减少对护理质量的影响程度上,但重要的是不仅要检查护士编制水平的变化,还要检查注册护士所做工作的变化。
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引用次数: 153
Improving the quality of workers' compensation health care delivery: the Washington State Occupational Health Services Project. 提高工人补偿保健服务的质量:华盛顿州职业保健服务项目。
Pub Date : 2001-03-01 DOI: 10.1111/1468-0009.00194
Thomas M. Wickizer, Gary M. Franklin, Roy Plaeger-Brockway, Robert Mootz
This article has summarized research and policy activities undertaken in Washington State over the past several years to identify the key problems that result in poor quality and excessive disability among injured workers, and the types of system and delivery changes that could best address these problems in order to improve the quality of occupational health care provided through the workers' compensation system. Our investigations have consistently pointed to the lack of coordination and integration of occupational health services as having major adverse effects on quality and health outcomes for workers' compensation. The Managed Care Pilot Project, a delivery system intervention, focused on making changes in how care is organized and delivered to injured workers. That project demonstrated robust improvements in disability reduction; however, worker satisfaction suffered. Our current quality improvement initiative, developed through the Occupational Health Services Project, synthesizes what was learned from the MCP and other pilot studies to make delivery system improvements. This initiative seeks to develop provider incentives and clinical management processes that will improve outcomes and reduce the burden of disability on injured workers. Fundamental to this approach are simultaneously preserving workers' right to choose their own physician and maintaining flexibility in the provision of individualized care based on clinical need and progress. The OHS project then will be a "real world" test to determine if aligning provider incentives and giving physicians the tools they need to optimize occupational health delivery can demonstrate sustainable reduction in disability and improvements in patient and employer satisfaction. Critical to the success of this initiative will be our ability to: (1) enhance the occupational health care management skills and expertise of physicians who treat injured workers by establishing community-based Centers of Occupational Health and Education; (2) design feasible methods of monitoring patient outcomes and satisfaction with the centers and with the providers working with them in order to assess their effectiveness and value; (3) establish incentives for improved outcomes and worker and employer satisfaction through formal agreements with the centers and providers; and (4) develop quality indicators for the three targeted conditions (low back sprain, carpal tunnel syndrome, and fractures) that serve as the basis for both quality improvement processes and performance-based contracting. What lessons or insights does our experience offer thus far? The primary lesson is the importance of making effective partnerships and collaborations. Our policy and research activities have benefited significantly from the positive relationship the DLI established with the practice community through the Washington State Medical and Chiropractic Associations and from the DLI's close association with the Healthcare Subcommittee of
本文总结了过去几年在华盛顿州开展的研究和政策活动,以确定导致受伤工人质量差和过度残疾的关键问题,以及可以最好地解决这些问题的系统和交付变化的类型,以便通过工人补偿系统提高职业卫生保健的质量。我们的调查一致指出,职业卫生服务缺乏协调和整合,对工人赔偿的质量和健康结果产生了重大不利影响。管理式护理试点项目是一项提供系统干预措施,其重点是改变如何组织和向受伤工人提供护理。该项目显示了在减少残疾方面的有力改进;然而,员工的满意度受到了影响。我们目前透过职业健康服务计划发展的质素改善计划,综合了从MCP和其他试点研究中学到的知识,以改善服务系统。该倡议旨在制定提供者激励措施和临床管理流程,以改善结果并减轻受伤工人的残疾负担。这一方法的基础是同时保护工人选择自己医生的权利,并根据临床需要和进展保持提供个性化护理的灵活性。OHS项目将成为一个“现实世界”的测试,以确定协调提供者的激励措施,并为医生提供优化职业健康服务所需的工具,是否可以证明可持续地减少残疾,提高患者和雇主满意度。这一举措取得成功的关键是我们能够:(1)通过建立以社区为基础的职业健康和教育中心,提高治疗受伤工人的医生的职业保健管理技能和专业知识;(2)设计可行的方法来监测患者的结果和对中心的满意度以及对与之合作的提供者的满意度,以评估其有效性和价值;(3)通过与培训中心和供应商签订正式协议,建立激励机制,以提高成果和员工及雇主满意度;(4)为三种目标情况(腰扭伤、腕管综合征和骨折)制定质量指标,作为质量改进流程和基于绩效的合同的基础。到目前为止,我们的经验提供了什么教训或见解?主要的教训是建立有效的伙伴关系和合作的重要性。我们的政策和研究活动大大受益于DLI通过华盛顿州医学和脊椎按摩协会与实践社区建立的积极关系,以及DLI与工人赔偿咨询委员会医疗保健小组委员会的密切联系。该委员会是根据国家规定设立的,作为委员会与雇主和劳工团体之间对话的论坛。因此,我们的经验强调了为交付系统创新建立广泛支持的重要性。我们的研究活动也得益于DLI项目工作人员和威斯康星大学卫生服务研究人员之间的密切合作。DLI的工作人员带来了重要的项目和政策经验,以及对开展研究、政策和研发活动的背景和环境的理解。华盛顿大学的研究团队为研究和政策活动的设计和实施带来了科学的严谨性和方法上的专业知识。在华盛顿州,DLI代表工人赔偿的“单一付款人”。如前所述,华盛顿州和其他五个州都有一个州基金制度,要求所有没有自行投保的雇主通过州基金购买工人赔偿保险。无论人们对单一付款人卫生保健筹资系统的优点或缺点有何看法,事实是,这种系统为政策倡议以及研究和评估创造了重要机会。我们有能力获取基于人群的受伤工人数据,并通过创新和试点测试制定政策举措,以评估拟议的变化是否真的有所改善,这一点至关重要。了解在小范围内系统的约束和复杂性中的工作是至关重要的,以便提出将在系统范围内具有价值的政策和过程。最后,我们注意到,普通医疗保健面临着许多与职业卫生保健相同的质量问题和挑战。慢性疾病(如糖尿病)的医疗保健往往是支离破碎和不协调的。(抽象截断)
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引用次数: 72
Managing patient trust in managed care. 管理病人对管理式护理的信任。
Pub Date : 2000-12-01 DOI: 10.1111/1468-0009.00187
H. Davies, T. Rundall
Patient trust has been identified as an important element in the patient-physician relationship. However, common features of managed care, such as risk-sharing, utilization review, and limitations on benefits, may erode the traditionally high trust that patients have in their physicians. High trust is not always justified; rather, an optimal level of trust arises from the level of interdependence between patients and physicians. This analysis of the interrelationship between patient-physician trust and some of the key facets of managed care has important implications for managed care. A return to high levels of trust may be impracticable, and new strategies for balancing trust-building efforts by caregivers with checking mechanisms accessible to patients are recommended.
患者信任已被确定为医患关系中的一个重要因素。然而,管理式医疗的共同特点,如风险分担、利用审查和福利限制,可能会削弱患者对医生的传统高度信任。高度信任并不总是合理的;更确切地说,最佳的信任水平来自于病人和医生之间的相互依赖水平。这种对医患信任和管理式医疗的一些关键方面之间相互关系的分析对管理式医疗具有重要意义。恢复高水平的信任可能是不切实际的,因此建议采用新的策略来平衡护理人员建立信任的努力与患者可获得的检查机制。
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引用次数: 57
期刊
The Milbank Memorial Fund quarterly
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