In setting a privacy policy, a company must consider not only its interest and the interests of its employees, but also the interests of third parties, including suppliers, customers, law enforcement agencies, and others who may have a legal right to or interest in accessing company records, including electronic mail.
The insurance industry is suffering from a dearth of expert underwriters, but by capturing available expertise in knowledge-based systems, many insurers have reaped measurable benefits.
A 10 percent raise won't cut it for most of your top people, and salary demands are only one of the factors contributing to the turnover problem in I/S organizations. Here's how to keep your winners on board so projects stay on time and on budget.
A recent survey of Blue Cross/Blue Shield organizations reveals fundamental differences in the attitudes and objectives of top management and information executives. Both groups learned valuable lessons for improving I/S effectiveness.
Imaging technology puts insurance claims processing in a new time dimension, and Empire Blue Cross and Blue Shield has invested in a system it hopes will reshape customers' image of a huge bureaucracy.
CIOs from Highland Superstores, Consolidated Stores, and United Health Care share their programs for success.
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