首页 > 最新文献

International Journal of Information Management Data Insights最新文献

英文 中文
Enhancing gender equity in resume job matching via debiasing-assisted deep generative model and gender-weighted sampling 通过去伪存真辅助深度生成模型和性别加权抽样加强简历职位匹配中的性别平等
Pub Date : 2024-11-01 DOI: 10.1016/j.jjimei.2024.100283
Swati Tyagi , Anuj , Wei Qian , Jiaheng Xie , Rick Andrews
Our work aims to mitigate gender bias within word embeddings and investigates the effects of these adjustments on enhancing fairness in resume job-matching problems. By conducting a case study on resume data, we explore the prevalence of gender bias in job categorization—a significant barrier to equal career opportunities, particularly in the context of machine learning applications. This study scrutinizes how biased representations in job assignments, influenced by a variety of factors such as skills and resume descriptors within diverse semantic frameworks, affect the classification process. The investigation extends to the nuanced language of resumes and the presence of subtle gender biases, including the employment of gender-associated terms, and examines how these terms’ vector representations can skew fairness, leading to a disproportionate mapping of resumes to job categories based on gender.
Our findings reveal a significant correlation between gender discrepancies in classification true positive rate and gender imbalances across professions that potentially deepen these disparities. The goal of this study is to (1) mitigate bias at the level of word embeddings via a debiasing-assisted deep generative modeling approach, thereby fostering more equitable and gender-fair vector representations; (2) evaluate the resultant impact on the fairness of job classification; (3) explore the implementation of a gender-weighted sampling technique to achieve a more balanced representation of genders across various job categories when such an imbalance exists. This approach involves modifying the data distribution according to gender before it is input into the classifier model, aiming to ensure equal opportunity and promote gender fairness in occupational classifications. The code for this paper is publicly available on GitHub.
我们的工作旨在减轻词嵌入中的性别偏见,并研究这些调整对提高简历职位匹配问题公平性的影响。通过对简历数据进行案例研究,我们探索了工作分类中普遍存在的性别偏见--这是实现职业机会平等的重要障碍,尤其是在机器学习应用中。本研究仔细研究了工作分配中的偏差表征是如何受各种因素(如各种语义框架中的技能和简历描述符)的影响而影响分类过程的。我们的研究结果表明,分类真阳性率中的性别差异与各职业中的性别失衡之间存在显著的相关性,而性别失衡可能会加深这些差异。本研究的目标是:(1) 通过去伪存真辅助深度生成建模方法,减轻词嵌入层面的偏差,从而促进更公平和性别公正的向量表示;(2) 评估由此对职位分类公平性产生的影响;(3) 探索实施性别加权抽样技术,以便在存在性别失衡的情况下,在不同职位类别中实现更均衡的性别表示。这种方法是在将数据输入分类器模型之前,根据性别修改数据分布,旨在确保机会均等,促进职业分类中的性别公平。本文的代码可在 GitHub 上公开获取。
{"title":"Enhancing gender equity in resume job matching via debiasing-assisted deep generative model and gender-weighted sampling","authors":"Swati Tyagi ,&nbsp;Anuj ,&nbsp;Wei Qian ,&nbsp;Jiaheng Xie ,&nbsp;Rick Andrews","doi":"10.1016/j.jjimei.2024.100283","DOIUrl":"10.1016/j.jjimei.2024.100283","url":null,"abstract":"<div><div>Our work aims to mitigate gender bias within word embeddings and investigates the effects of these adjustments on enhancing fairness in resume job-matching problems. By conducting a case study on resume data, we explore the prevalence of gender bias in job categorization—a significant barrier to equal career opportunities, particularly in the context of machine learning applications. This study scrutinizes how biased representations in job assignments, influenced by a variety of factors such as skills and resume descriptors within diverse semantic frameworks, affect the classification process. The investigation extends to the nuanced language of resumes and the presence of subtle gender biases, including the employment of gender-associated terms, and examines how these terms’ vector representations can skew fairness, leading to a disproportionate mapping of resumes to job categories based on gender.</div><div>Our findings reveal a significant correlation between gender discrepancies in classification true positive rate and gender imbalances across professions that potentially deepen these disparities. The goal of this study is to (1) mitigate bias at the level of word embeddings via a debiasing-assisted deep generative modeling approach, thereby fostering more equitable and gender-fair vector representations; (2) evaluate the resultant impact on the fairness of job classification; (3) explore the implementation of a gender-weighted sampling technique to achieve a more balanced representation of genders across various job categories when such an imbalance exists. This approach involves modifying the data distribution according to gender before it is input into the classifier model, aiming to ensure equal opportunity and promote gender fairness in occupational classifications. The code for this paper is publicly available on <span><span>GitHub</span><svg><path></path></svg></span>.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100283"},"PeriodicalIF":0.0,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142561043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Metaverse in financial industry: Use cases, value, and challenges 金融业的 Metaverse:用例、价值和挑战
Pub Date : 2024-10-26 DOI: 10.1016/j.jjimei.2024.100302
Mubashar Iqbal , Sabah Suhail , Fredrik Milani , Yana Halas
The Metaverse is an emerging technology with the potential to revolutionize business processes and models across various industries. Financial institutions, including universal banks, are actively exploring its applications in financial services. Despite the concept of the Metaverse being around for several years, there is a notable gap in studies examining its value proposition for financial services. To address this gap, we conducted semi-structured interviews with experts from the Metaverse and financial sectors. We formulate interview questions to comprehensively explore the Metaverse, seeking to gain insight into its diverse aspects, scope and implications for financial service providers. These inquiries are structured around five primary themes, including the understanding of the Metaverse, potential use cases, benefits, impacts, and challenges. Based on our interview findings, we examine the factors that impede the alignment between academic research and industry practices. Finally, we outline the future research directions.
Metaverse 是一种新兴技术,有可能彻底改变各行各业的业务流程和模式。包括通用银行在内的金融机构正在积极探索其在金融服务领域的应用。尽管 "元海外"(Metaverse)的概念已存在数年,但对其在金融服务中的价值主张的研究却明显不足。为了填补这一空白,我们对 Metaverse 和金融领域的专家进行了半结构化访谈。我们提出了一些访谈问题,以全面探讨 Metaverse,力求深入了解其各个方面、范围以及对金融服务提供商的影响。这些问题围绕五个主要主题展开,包括对 Metaverse 的理解、潜在用例、效益、影响和挑战。在访谈结果的基础上,我们探讨了阻碍学术研究与行业实践相结合的因素。最后,我们概述了未来的研究方向。
{"title":"Metaverse in financial industry: Use cases, value, and challenges","authors":"Mubashar Iqbal ,&nbsp;Sabah Suhail ,&nbsp;Fredrik Milani ,&nbsp;Yana Halas","doi":"10.1016/j.jjimei.2024.100302","DOIUrl":"10.1016/j.jjimei.2024.100302","url":null,"abstract":"<div><div>The Metaverse is an emerging technology with the potential to revolutionize business processes and models across various industries. Financial institutions, including universal banks, are actively exploring its applications in financial services. Despite the concept of the Metaverse being around for several years, there is a notable gap in studies examining its value proposition for financial services. To address this gap, we conducted semi-structured interviews with experts from the Metaverse and financial sectors. We formulate interview questions to comprehensively explore the Metaverse, seeking to gain insight into its diverse aspects, scope and implications for financial service providers. These inquiries are structured around five primary themes, including the understanding of the Metaverse, potential use cases, benefits, impacts, and challenges. Based on our interview findings, we examine the factors that impede the alignment between academic research and industry practices. Finally, we outline the future research directions.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100302"},"PeriodicalIF":0.0,"publicationDate":"2024-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142533808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Overview of the future impact of wearables and artificial intelligence in healthcare workflows and technology 可穿戴设备和人工智能对医疗保健工作流程和技术的未来影响概述
Pub Date : 2024-10-18 DOI: 10.1016/j.jjimei.2024.100294
Perry A. LaBoone, Oge Marques
Technological advancements have had a significant impact on healthcare throughout history, leading to improved quality of care and greater efficiency, which ultimately benefits patients. The use of wearables and artificial intelligence (AI) in the healthcare industry has the potential to continue this trend. Wearables and AI enable real-time and continuous monitoring of a patient’s medical health information, which helps physicians detect diseases early and monitor patients during their recovery. However, there are challenges in managing the large amounts of data generated by these technologies and integrating them into existing electronic health records (EHRs). Despite these challenges, the introduction of AI promises to revolutionize the healthcare industry, much like the industrial and digital revolutions of the past. This paper will explore the transformative role of wearables and AI technology in healthcare, assess how it will change fundamental workflows, and highlight how AI solutions will become ubiquitous and expected by patients.
纵观历史,技术进步对医疗保健产生了重大影响,提高了医疗质量和效率,最终使患者受益。可穿戴设备和人工智能(AI)在医疗保健行业的应用有可能延续这一趋势。可穿戴设备和人工智能能够实时、持续地监测患者的医疗健康信息,帮助医生及早发现疾病,并在患者康复期间对其进行监测。然而,在管理这些技术产生的大量数据并将其整合到现有的电子健康记录(EHR)中方面存在挑战。尽管存在这些挑战,但人工智能的引入有望彻底改变医疗保健行业,就像过去的工业革命和数字革命一样。本文将探讨可穿戴设备和人工智能技术在医疗保健领域的变革作用,评估它将如何改变基本工作流程,并强调人工智能解决方案将如何变得无处不在并为患者所期待。
{"title":"Overview of the future impact of wearables and artificial intelligence in healthcare workflows and technology","authors":"Perry A. LaBoone,&nbsp;Oge Marques","doi":"10.1016/j.jjimei.2024.100294","DOIUrl":"10.1016/j.jjimei.2024.100294","url":null,"abstract":"<div><div>Technological advancements have had a significant impact on healthcare throughout history, leading to improved quality of care and greater efficiency, which ultimately benefits patients. The use of wearables and artificial intelligence (AI) in the healthcare industry has the potential to continue this trend. Wearables and AI enable real-time and continuous monitoring of a patient’s medical health information, which helps physicians detect diseases early and monitor patients during their recovery. However, there are challenges in managing the large amounts of data generated by these technologies and integrating them into existing electronic health records (EHRs). Despite these challenges, the introduction of AI promises to revolutionize the healthcare industry, much like the industrial and digital revolutions of the past. This paper will explore the transformative role of wearables and AI technology in healthcare, assess how it will change fundamental workflows, and highlight how AI solutions will become ubiquitous and expected by patients.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100294"},"PeriodicalIF":0.0,"publicationDate":"2024-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142445145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Smart dairy: Unleashing emerging ICT-enabled lean dairy supply chains through data-driven decision-making 智能乳品:通过数据驱动决策,释放新兴信息和通信技术带来的精益乳品供应链
Pub Date : 2024-10-17 DOI: 10.1016/j.jjimei.2024.100297
Upendra Kumar , Ravi Shankar
There is a greater awareness of safety issues, emerging risks, and challenges in dairy products. Lean philosophy is one of the strategies that significant corporations worldwide have tried to adopt to stay competitive in an increasingly global market. This paper presents the relationship between different critical success factors for the Information and Communication Technology (ICT) enabled lean dairy supply chain. This study will help to bring leanness in the perishable supply chain by showing the interrelationship of digitalization and emerging Information and Communication Technologies like automation, cloud computing, big data, digital twins, metaverse, etc., with other critical success factors of the supply chain. This paper proposes a twelve-level hierarchical model to illustrate the inter-relationships among the critical success factors of the ICT-enabled lean dairy supply chain.
人们对乳制品的安全问题、新出现的风险和挑战有了更深刻的认识。精益理念是全球重要企业为在日益全球化的市场中保持竞争力而努力采用的战略之一。本文介绍了信息和通信技术(ICT)支持的精益乳品供应链的不同关键成功因素之间的关系。这项研究通过展示数字化和新兴信息与通信技术(如自动化、云计算、大数据、数字双胞胎、元宇宙等)与供应链其他关键成功因素之间的相互关系,将有助于实现易腐供应链的精益化。本文提出了一个十二级分层模型,以说明信息和通信技术驱动的精益乳品供应链关键成功因素之间的相互关系。
{"title":"Smart dairy: Unleashing emerging ICT-enabled lean dairy supply chains through data-driven decision-making","authors":"Upendra Kumar ,&nbsp;Ravi Shankar","doi":"10.1016/j.jjimei.2024.100297","DOIUrl":"10.1016/j.jjimei.2024.100297","url":null,"abstract":"<div><div>There is a greater awareness of safety issues, emerging risks, and challenges in dairy products. Lean philosophy is one of the strategies that significant corporations worldwide have tried to adopt to stay competitive in an increasingly global market. This paper presents the relationship between different critical success factors for the Information and Communication Technology (ICT) enabled lean dairy supply chain. This study will help to bring leanness in the perishable supply chain by showing the interrelationship of digitalization and emerging Information and Communication Technologies like automation, cloud computing, big data, digital twins, metaverse, etc., with other critical success factors of the supply chain. This paper proposes a twelve-level hierarchical model to illustrate the inter-relationships among the critical success factors of the ICT-enabled lean dairy supply chain.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100297"},"PeriodicalIF":0.0,"publicationDate":"2024-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142445144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of AI competency and design thinking skills on innovative entrepreneurial competency: The role of strategic intelligence amongst new age entrepreneurs in Thailand 人工智能能力和设计思维能力对创新创业能力的影响:泰国新时代企业家中战略情报的作用
Pub Date : 2024-10-11 DOI: 10.1016/j.jjimei.2024.100301
Narinthon Imjai , Chawapong Nui-Suk , Berto Usman , Phiphop Somwethee , Somnuk Aujirapongpan
This study investigates the impact of Artificial Intelligence (AI) competency and design thinking skills on the innovative capacities of new-age entrepreneurs in Thailand, based on a sample of 187 students enrolled in business management and entrepreneurship programs. Utilizing Structural Equation Modeling (SEM) and factor analysis, the study evaluates how these competencies influence entrepreneurial innovation. The findings reveal that both AI competencies and design thinking skills significantly enhance the innovation capacity of entrepreneurs. The study underscores the importance of cultivating these skills to improve competitiveness and adaptability in the digital age. Moreover, it presents policy recommendations and necessary training initiatives to effectively integrate AI and design thinking into the entrepreneurial processes of new age entrepreneurs in Thailand. These strategic directions aim to equip them with the requisite skills to navigate evolving challenges within the business sector, thus preparing them for successful entrepreneurial endeavors in increasingly digital market environments.
本研究以 187 名就读于商业管理和创业课程的学生为样本,调查了人工智能(AI)能力和设计思维能力对泰国新时代企业家创新能力的影响。研究利用结构方程模型(SEM)和因子分析,评估了这些能力如何影响创业创新。研究结果表明,人工智能能力和设计思维能力都能显著提高创业者的创新能力。研究强调了培养这些技能对提高数字时代竞争力和适应性的重要性。此外,研究还提出了政策建议和必要的培训措施,以便将人工智能和设计思维有效融入泰国新时代企业家的创业过程。这些战略方向旨在让他们掌握必要的技能,以应对商业领域不断变化的挑战,从而为他们在日益数字化的市场环境中成功创业做好准备。
{"title":"The influence of AI competency and design thinking skills on innovative entrepreneurial competency: The role of strategic intelligence amongst new age entrepreneurs in Thailand","authors":"Narinthon Imjai ,&nbsp;Chawapong Nui-Suk ,&nbsp;Berto Usman ,&nbsp;Phiphop Somwethee ,&nbsp;Somnuk Aujirapongpan","doi":"10.1016/j.jjimei.2024.100301","DOIUrl":"10.1016/j.jjimei.2024.100301","url":null,"abstract":"<div><div>This study investigates the impact of Artificial Intelligence (AI) competency and design thinking skills on the innovative capacities of new-age entrepreneurs in Thailand, based on a sample of 187 students enrolled in business management and entrepreneurship programs. Utilizing Structural Equation Modeling (SEM) and factor analysis, the study evaluates how these competencies influence entrepreneurial innovation. The findings reveal that both AI competencies and design thinking skills significantly enhance the innovation capacity of entrepreneurs. The study underscores the importance of cultivating these skills to improve competitiveness and adaptability in the digital age. Moreover, it presents policy recommendations and necessary training initiatives to effectively integrate AI and design thinking into the entrepreneurial processes of new age entrepreneurs in Thailand. These strategic directions aim to equip them with the requisite skills to navigate evolving challenges within the business sector, thus preparing them for successful entrepreneurial endeavors in increasingly digital market environments.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100301"},"PeriodicalIF":0.0,"publicationDate":"2024-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142418311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The tale of two sides in the 2019 anti-CAA protest—An analytical framework 2019 年反《反垄断法》抗议活动中的双方故事--一个分析框架
Pub Date : 2024-10-11 DOI: 10.1016/j.jjimei.2024.100300
Bhaskarjyoti Das , Krithika Ragothaman , Raghav T. Kesari , Sudarshan T.S.B.
The 2019 anti-CAA protest in India witnessed massive Twitter participation from people on both sides. It was unique compared to most online social movements that showcase people’s movements against authority. The article offers a framework for a big data-driven outside-in analysis of such online social movements. Unlike most existing research focusing on a particular aspect of such a movement, the framework presented examines mobilization and counter-mobilization from various angles. The work systematically juxtaposes the proponents and opponents using statistical analysis, text mining, and graph analysis techniques. Different aspects such as users, content, themes and focus of the conversations, conversational patterns, instrumentation of virality, leadership styles, emotions, and toxicity of the discourse have been considered. The study also examines them as types of frame alignment effort as per Frame Alignment Theory. The framework proposed by this work can be successfully employed to understand any future online social movement and any inductive research using user-generated Big Data.
在印度举行的 2019 年反民航局抗议活动中,双方民众都在推特上进行了大规模参与。与大多数展示人民反权威运动的网络社会运动相比,它是独一无二的。文章提供了一个对此类网络社会运动进行大数据驱动的由外而内分析的框架。与大多数关注此类运动某一方面的现有研究不同,本文提出的框架从不同角度研究了动员和反动员。这项工作利用统计分析、文本挖掘和图表分析技术,系统地将支持者和反对者并列起来。研究考虑了用户、对话内容、主题和焦点、对话模式、病毒式传播工具、领导风格、情绪和话语毒性等不同方面。本研究还根据框架对齐理论,将它们作为框架对齐努力的类型进行了研究。本作品提出的框架可成功用于理解未来的任何在线社会运动以及使用用户生成的大数据进行的任何归纳研究。
{"title":"The tale of two sides in the 2019 anti-CAA protest—An analytical framework","authors":"Bhaskarjyoti Das ,&nbsp;Krithika Ragothaman ,&nbsp;Raghav T. Kesari ,&nbsp;Sudarshan T.S.B.","doi":"10.1016/j.jjimei.2024.100300","DOIUrl":"10.1016/j.jjimei.2024.100300","url":null,"abstract":"<div><div>The 2019 anti-CAA protest in India witnessed massive Twitter participation from people on both sides. It was unique compared to most online social movements that showcase people’s movements against authority. The article offers a framework for a big data-driven outside-in analysis of such online social movements. Unlike most existing research focusing on a particular aspect of such a movement, the framework presented examines mobilization and counter-mobilization from various angles. The work systematically juxtaposes the proponents and opponents using statistical analysis, text mining, and graph analysis techniques. Different aspects such as users, content, themes and focus of the conversations, conversational patterns, instrumentation of virality, leadership styles, emotions, and toxicity of the discourse have been considered. The study also examines them as types of frame alignment effort as per Frame Alignment Theory. The framework proposed by this work can be successfully employed to understand any future online social movement and any inductive research using user-generated Big Data.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100300"},"PeriodicalIF":0.0,"publicationDate":"2024-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142418310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customers' sentiment on food delivery services: An Arabic text mining approach 顾客对送餐服务的看法:阿拉伯语文本挖掘方法
Pub Date : 2024-10-10 DOI: 10.1016/j.jjimei.2024.100299
Dheya Mustafa , Safaa M. Khabour , Ahmed S. Shatnawi
The Covid-19 pandemic has accelerated the shift in organizations' strategies toward innovative online services. Customer reviews on platforms for online ordering and delivery are a vital source of information about how well a business is performing. Businesses that provide food delivery services (FDS) seek to leverage consumer input to locate areas where customer satisfaction could be raised. Sentiment analysis (SA) has been the subject of an enormous amount of English-language research. Despite Arabic's increasing popularity as a writing language on the Internet, not much study has been conducted on sentiment analysis of Arabic up to this point, with a limited number of publicly available resources for Arabic SA such as datasets and lexicons. The present study collects FDS-related reviews in Arabic to conduct extensive emotion mining, taking advantage of Natural Language Processing, feature selection, and Machine Learning techniques to elicit personal judgments, identify polarity, and recognize customers’ feelings in the FDS domain. To demonstrate that the proposed approach is suitable for analyzing human perceptions of FDS, we designed and carried out excessive experiments that assess the utility of each phase. Our highest categorization accuracy was 90 % using Mutual Information with the SVM classifier. The study's findings provide various managerial insights for improving their plans and service delivery, as well as revealing the main reasons for consumer complaints. It also demonstrates how future academics might harness the power of online business reviews in Arabic using a variety of text-mining approaches.
Covid-19 的流行加速了企业战略向创新型在线服务的转变。在线订餐和送餐平台上的客户评价是了解企业业绩的重要信息来源。提供送餐服务(FDS)的企业试图利用消费者的意见,找出可以提高客户满意度的地方。情感分析(SA)是大量英语研究的主题。尽管阿拉伯语作为一种写作语言在互联网上越来越受欢迎,但到目前为止,有关阿拉伯语情感分析的研究还不多,公开可用的阿拉伯语情感分析资源(如数据集和词典)数量有限。本研究利用自然语言处理、特征选择和机器学习技术,收集阿拉伯语中与 FDS 相关的评论,以进行广泛的情感挖掘,从而在 FDS 领域获得个人判断、识别极性并识别客户情感。为了证明所提出的方法适用于分析人类对 FDS 的感知,我们设计并进行了过度实验,以评估每个阶段的效用。通过使用 SVM 分类器的互信息,我们的最高分类准确率达到了 90%。研究结果为改进计划和服务提供提供了各种管理见解,并揭示了消费者投诉的主要原因。它还展示了未来学术界如何利用各种文本挖掘方法来利用阿拉伯语在线商业评论的力量。
{"title":"Customers' sentiment on food delivery services: An Arabic text mining approach","authors":"Dheya Mustafa ,&nbsp;Safaa M. Khabour ,&nbsp;Ahmed S. Shatnawi","doi":"10.1016/j.jjimei.2024.100299","DOIUrl":"10.1016/j.jjimei.2024.100299","url":null,"abstract":"<div><div>The Covid-19 pandemic has accelerated the shift in organizations' strategies toward innovative online services. Customer reviews on platforms for online ordering and delivery are a vital source of information about how well a business is performing. Businesses that provide food delivery services (FDS) seek to leverage consumer input to locate areas where customer satisfaction could be raised. Sentiment analysis (SA) has been the subject of an enormous amount of English-language research. Despite Arabic's increasing popularity as a writing language on the Internet, not much study has been conducted on sentiment analysis of Arabic up to this point, with a limited number of publicly available resources for Arabic SA such as datasets and lexicons. The present study collects FDS-related reviews in Arabic to conduct extensive emotion mining, taking advantage of Natural Language Processing, feature selection, and Machine Learning techniques to elicit personal judgments, identify polarity, and recognize customers’ feelings in the FDS domain. To demonstrate that the proposed approach is suitable for analyzing human perceptions of FDS, we designed and carried out excessive experiments that assess the utility of each phase. Our highest categorization accuracy was 90 % using Mutual Information with the SVM classifier. The study's findings provide various managerial insights for improving their plans and service delivery, as well as revealing the main reasons for consumer complaints. It also demonstrates how future academics might harness the power of online business reviews in Arabic using a variety of text-mining approaches.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100299"},"PeriodicalIF":0.0,"publicationDate":"2024-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142418309","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Predictive model for customer satisfaction analytics in E-commerce sector using machine learning and deep learning 利用机器学习和深度学习分析电子商务领域客户满意度的预测模型
Pub Date : 2024-10-07 DOI: 10.1016/j.jjimei.2024.100295
Hoanh-Su Le , Thao-Vy Huynh Do , Minh Hoang Nguyen , Hoang-Anh Tran , Thanh-Thuy Thi Pham , Nhung Thi Nguyen , Van-Ho Nguyen
In Vietnam's rapidly expanding e-commerce landscape, there is a critical need for advanced tools that can effectively analyze customer feedback to boost satisfaction and loyalty. This paper introduces a two-step predictive framework merging deep learning and traditional machine learning to analyze Vietnamese e-commerce reviews. Utilizing a dataset of 10,021 reviews on Tiki, Shopee, Sendo, and Hasaki between 2015 and 2023, the framework first employs fine-tuned deep learning models like BERT and Bi-GRU to extract aspect-based sentiments from reviews, tailored for the nuances of the Vietnamese language. Subsequently, machine learning algorithms like XGBoost predict customer satisfaction by integrating sentiment analysis with e-commerce data such as product prices. Results show BERT and Bi-GRU yield over 70% sentiment accuracy, while XGBoost achieves 80%+ satisfaction prediction accuracy. This framework offers a potent solution for discerning customer sentiments and enhancing satisfaction in Vietnam's dynamic e-commerce landscape.
在越南快速发展的电子商务领域,亟需能够有效分析客户反馈的先进工具,以提高满意度和忠诚度。本文介绍了一种融合深度学习和传统机器学习的两步预测框架,用于分析越南电子商务评论。利用 2015 年至 2023 年期间 Tiki、Shopee、Sendo 和 Hasaki 上的 10,021 条评论数据集,该框架首先采用 BERT 和 Bi-GRU 等经过微调的深度学习模型,从评论中提取基于方面的情感,并针对越南语的细微差别进行定制。随后,XGBoost 等机器学习算法通过将情感分析与产品价格等电子商务数据相结合来预测客户满意度。结果表明,BERT 和 Bi-GRU 的情感准确率超过 70%,而 XGBoost 的满意度预测准确率超过 80%。该框架为越南动态电子商务环境中辨别客户情感和提高满意度提供了有力的解决方案。
{"title":"Predictive model for customer satisfaction analytics in E-commerce sector using machine learning and deep learning","authors":"Hoanh-Su Le ,&nbsp;Thao-Vy Huynh Do ,&nbsp;Minh Hoang Nguyen ,&nbsp;Hoang-Anh Tran ,&nbsp;Thanh-Thuy Thi Pham ,&nbsp;Nhung Thi Nguyen ,&nbsp;Van-Ho Nguyen","doi":"10.1016/j.jjimei.2024.100295","DOIUrl":"10.1016/j.jjimei.2024.100295","url":null,"abstract":"<div><div>In Vietnam's rapidly expanding e-commerce landscape, there is a critical need for advanced tools that can effectively analyze customer feedback to boost satisfaction and loyalty. This paper introduces a two-step predictive framework merging deep learning and traditional machine learning to analyze Vietnamese e-commerce reviews. Utilizing a dataset of 10,021 reviews on Tiki, Shopee, Sendo, and Hasaki between 2015 and 2023, the framework first employs fine-tuned deep learning models like BERT and Bi-GRU to extract aspect-based sentiments from reviews, tailored for the nuances of the Vietnamese language. Subsequently, machine learning algorithms like XGBoost predict customer satisfaction by integrating sentiment analysis with e-commerce data such as product prices. Results show BERT and Bi-GRU yield over 70% sentiment accuracy, while XGBoost achieves 80%+ satisfaction prediction accuracy. This framework offers a potent solution for discerning customer sentiments and enhancing satisfaction in Vietnam's dynamic e-commerce landscape.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100295"},"PeriodicalIF":0.0,"publicationDate":"2024-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142418308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Deciphering the evolution of metaverse - A techno-functional perspective in digital marketing 解读元宇宙的演变--数字营销中的技术功能视角
Pub Date : 2024-10-03 DOI: 10.1016/j.jjimei.2024.100296
Mohammad Wasiq , Abu Bashar , Brighton Nyagadza , Amar Johri
The metaverse has disrupted the traditional marketing practices and it has potential to transform entire world of marketing activities with thrilling immersive experiences. This study provides an analysis of evolving field of metaverse marketing in the context of information systems using state of the art bibliometric and scientometric tools coupled with machine learning algorithms. Utilizing 257 documents from Scopus database that published between 1996 and 2024, this research maps and unveils the development of metaverse marketing from its inception and the role of information systems in its evolution. The analysis of literature resulted in five main emerging themes of the role of information systems in metaverse marketing research as User Experience, Customer engagement, Convergence of metaverse Technology, Design of virtual goods & experience and Global Social Interaction. The major sub-themes of the study are User Behaviors and Preferences, Branding on virtual environment, Virtual reality, Virtual wearables and Virtual Socialization. This study also reveals the emerging trends and gaps in literature that pave the ways for future research expansion in the information systems and metaverse marketing. Few of the important future research areas identified are understanding user experience, design of immersive customer engagement strategies, customer virtual presence and Security & privacy concerns of the users on metaverse platform.
元世界颠覆了传统的营销方式,并有可能通过令人激动的沉浸式体验改变整个营销活动世界。本研究利用最先进的文献计量学和科学计量学工具以及机器学习算法,对信息系统背景下不断发展的元海外营销领域进行了分析。本研究利用 Scopus 数据库中 1996 年至 2024 年间发表的 257 篇文献,描绘并揭示了元海外营销从诞生到发展的过程,以及信息系统在其演变过程中的作用。通过对文献的分析,得出了信息系统在元网络营销研究中的作用的五大新兴主题,即用户体验、客户参与、元网络技术的融合、虚拟商品&体验的设计和全球社会互动。研究的主要次主题包括用户行为和偏好、虚拟环境中的品牌塑造、虚拟现实、虚拟可穿戴设备和虚拟社交。本研究还揭示了文献中的新兴趋势和空白,为信息系统和元数据营销领域未来的研究拓展铺平了道路。已确定的未来重要研究领域包括:了解用户体验、设计身临其境的客户参与战略、客户虚拟存在和安全&;用户对元数据平台隐私的担忧。
{"title":"Deciphering the evolution of metaverse - A techno-functional perspective in digital marketing","authors":"Mohammad Wasiq ,&nbsp;Abu Bashar ,&nbsp;Brighton Nyagadza ,&nbsp;Amar Johri","doi":"10.1016/j.jjimei.2024.100296","DOIUrl":"10.1016/j.jjimei.2024.100296","url":null,"abstract":"<div><div>The metaverse has disrupted the traditional marketing practices and it has potential to transform entire world of marketing activities with thrilling immersive experiences. This study provides an analysis of evolving field of metaverse marketing in the context of information systems using state of the art bibliometric and scientometric tools coupled with machine learning algorithms. Utilizing 257 documents from Scopus database that published between 1996 and 2024, this research maps and unveils the development of metaverse marketing from its inception and the role of information systems in its evolution. The analysis of literature resulted in five main emerging themes of the role of information systems in metaverse marketing research as User Experience, Customer engagement, Convergence of metaverse Technology, Design of virtual goods &amp; experience and Global Social Interaction. The major sub-themes of the study are User Behaviors and Preferences, Branding on virtual environment, Virtual reality, Virtual wearables and Virtual Socialization. This study also reveals the emerging trends and gaps in literature that pave the ways for future research expansion in the information systems and metaverse marketing. Few of the important future research areas identified are understanding user experience, design of immersive customer engagement strategies, customer virtual presence and Security &amp; privacy concerns of the users on metaverse platform.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100296"},"PeriodicalIF":0.0,"publicationDate":"2024-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142418307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Artificial intelligence applications for information management in sustainable supply chain management: A systematic review and future research agenda 人工智能在可持续供应链管理中的信息管理应用:系统回顾与未来研究议程
Pub Date : 2024-09-30 DOI: 10.1016/j.jjimei.2024.100292
Alok Yadav, Rajiv Kumar Garg, Anish Sachdeva
In a Sustainable Supply Chain (SSC) context, information management offers a unique perspective on the digital economy and information management. Artificial intelligence (AI) is developing into a more robust digital field to facilitate quick information access and intelligent decisions in expanding commercial contexts. These days, Supply Chains (SC) would crumble without robust information systems. Applying AI and information management is crucial in determining the direction of sustainable supply chain management (SSCM). A systematic literature review (SLR) of the use of AI in SSCM is conducted in this research. The authors can identify crucial factors of the present literature using bibliometric and network analysis. AI is essential to the SSC to address sustainability challenges and manage the large volumes of data produced by numerous industrial processes. In the corpus of research that is already accessible, there is currently no comprehensive and bibliometric analysis of the potential for AI techniques for information management in SSC. Scientific publications were analysed from an objective point of view. Based on our results, we have drafted a proposal for an AI supply chain framework. Researchers, policymakers, and SCM practitioners may all benefit from the approach. This study is the first to analyse AI applications for information management in SSCM. In consideration of this, organizations are now exploring AI capabilities to improve operational efficiency and innovate their processes. This will assist industry people in understanding how AI methods support SC processes in their optimization to attain sustainability in SC practices.
在可持续供应链(SSC)背景下,信息管理为数字经济和信息管理提供了一个独特的视角。人工智能(AI)正在发展成为一个更强大的数字领域,以促进在不断扩大的商业环境中快速获取信息和做出智能决策。如今,如果没有强大的信息系统,供应链(SC)就会崩溃。应用人工智能和信息管理对于确定可持续供应链管理(SSCM)的方向至关重要。本研究对人工智能在 SSCM 中的应用进行了系统的文献综述(SLR)。作者通过文献计量学和网络分析,确定了现有文献的关键因素。人工智能对于 SSC 应对可持续性挑战和管理众多工业流程产生的大量数据至关重要。在已有的研究文献中,目前还没有对人工智能技术在南南合作信息管理方面的潜力进行全面的文献计量分析。我们从客观的角度对科学出版物进行了分析。根据分析结果,我们起草了一份人工智能供应链框架提案。研究人员、政策制定者和供应链管理从业人员都可以从中受益。本研究首次分析了人工智能在供应链管理信息管理中的应用。有鉴于此,企业目前正在探索人工智能能力,以提高运营效率和创新流程。这将有助于行业人士了解人工智能方法如何支持供应链管理流程的优化,以实现供应链管理实践的可持续性。
{"title":"Artificial intelligence applications for information management in sustainable supply chain management: A systematic review and future research agenda","authors":"Alok Yadav,&nbsp;Rajiv Kumar Garg,&nbsp;Anish Sachdeva","doi":"10.1016/j.jjimei.2024.100292","DOIUrl":"10.1016/j.jjimei.2024.100292","url":null,"abstract":"<div><div>In a Sustainable Supply Chain (SSC) context, information management offers a unique perspective on the digital economy and information management. Artificial intelligence (AI) is developing into a more robust digital field to facilitate quick information access and intelligent decisions in expanding commercial contexts. These days, Supply Chains (SC) would crumble without robust information systems. Applying AI and information management is crucial in determining the direction of sustainable supply chain management (SSCM). A systematic literature review (SLR) of the use of AI in SSCM is conducted in this research. The authors can identify crucial factors of the present literature using bibliometric and network analysis. AI is essential to the SSC to address sustainability challenges and manage the large volumes of data produced by numerous industrial processes. In the corpus of research that is already accessible, there is currently no comprehensive and bibliometric analysis of the potential for AI techniques for information management in SSC. Scientific publications were analysed from an objective point of view. Based on our results, we have drafted a proposal for an AI supply chain framework. Researchers, policymakers, and SCM practitioners may all benefit from the approach. This study is the first to analyse AI applications for information management in SSCM. In consideration of this, organizations are now exploring AI capabilities to improve operational efficiency and innovate their processes. This will assist industry people in understanding how AI methods support SC processes in their optimization to attain sustainability in SC practices.</div></div>","PeriodicalId":100699,"journal":{"name":"International Journal of Information Management Data Insights","volume":"4 2","pages":"Article 100292"},"PeriodicalIF":0.0,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142358555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
International Journal of Information Management Data Insights
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1