echnological developments are so fast and fast that all banks are increasingly trying to provide excellent service to customers who are the spearhead of the banking business. The high competition in the banking business and the heterogeneous condition of customers make the management have to make efforts to improve services. the inability of banks to deal with customer complaints makes customers dissatisfied and shifting. The large costs associated with service recovery have prevented the banking sector from responding quickly to various customer complaints or customers. The purpose of this study is to determine the extent to which service recovery can improve banking services. The independent variable (independent) in this study is service quality (X), namely the application of service recovery strategies consisting of distributive justice, procedural justice, and interactional justice. Meanwhile, the determining variable (dependent) is customer satisfaction (Y) at Bank BRI Pasar Horas Unit. The analytical technique used in this study is linear regression to see how much influence the variable X has on Y. The results of data processing using SPSS are that X has a significant positive effect on Y with a significance value of 0.00 and a coefficient of determination (R Square) of 0.772. The magnitude of the coefficient of determination of 0.772 is equal to 77.2%, this figure implies that quality affects customer satisfaction by 77.2%Keywords: service quality, customer satisfaction, service recovery
技术发展如此之快，所有银行都越来越努力为客户提供优质的服务，客户是银行业务的先锋。银行业务的激烈竞争和客户的异质状况使得管理层不得不努力提高服务水平。银行处理客户投诉的无能使客户不满和转移。与服务恢复相关的巨大成本阻碍了银行部门对各种客户投诉或客户做出快速反应。本研究的目的是确定服务恢复可以改善银行服务的程度。本研究的自变量(independent)为服务质量(X)，即服务恢复策略的应用，包括分配公平、程序公平和交互公平。同时，决定变量(因变量)是Bank BRI Pasar Horas Unit的客户满意度(Y)。本研究使用的分析技术是线性回归来考察变量X对Y的影响程度。使用SPSS进行数据处理的结果是，X对Y有显著的正向影响，显著性值为0.00，决定系数(R方)为0.772。决定系数的大小为0.772，等于77.2%，说明质量对顾客满意的影响为77.2%。关键词:服务质量，顾客满意，服务恢复
{"title":"PENGARUH KUALITAS PELAYANAN (DISTRIBUTIVE JUSTICE, PROCEDURAL JUSTICE, INTERNATIONAL JUSTICE)TERHADAP KEPUASAN NASABAH","authors":"Sarida Sirait, Calen Calen","doi":"10.37600/ekbi.v4i1.280","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.280","url":null,"abstract":"echnological developments are so fast and fast that all banks are increasingly trying to provide excellent service to customers who are the spearhead of the banking business. The high competition in the banking business and the heterogeneous condition of customers make the management have to make efforts to improve services. the inability of banks to deal with customer complaints makes customers dissatisfied and shifting. The large costs associated with service recovery have prevented the banking sector from responding quickly to various customer complaints or customers. The purpose of this study is to determine the extent to which service recovery can improve banking services. The independent variable (independent) in this study is service quality (X), namely the application of service recovery strategies consisting of distributive justice, procedural justice, and interactional justice. Meanwhile, the determining variable (dependent) is customer satisfaction (Y) at Bank BRI Pasar Horas Unit. The analytical technique used in this study is linear regression to see how much influence the variable X has on Y. The results of data processing using SPSS are that X has a significant positive effect on Y with a significance value of 0.00 and a coefficient of determination (R Square) of 0.772. The magnitude of the coefficient of determination of 0.772 is equal to 77.2%, this figure implies that quality affects customer satisfaction by 77.2%Keywords: service quality, customer satisfaction, service recovery","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115709206","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Companies in enhancing a good image or image need social thinking which is not only concerned with seeking profit only in the business world. All social activities are carried out by corporate social responsibility. Therefore this research was conducted to determine the implementation of corporatesocial responsibility (CSR) carried out by PT Bank Syariah XYZ. The sample of this research is the financial performance report of PT Bank Syariah XYZ using quantitative research and data analysis techniques using the measurement of the Triple Bottom Lineconcept of PT Bank Syariah XYZ in 2018, 2019 and Q3 2020 with the EVA (Economic Value Added) method. The results obtained from this study are that the EVA number always has a positive tendency or is greater than zero, as a result it proves that CSR activities have an influence on Value added for entrepreneurs. The results of this triple bottom line measurement have been tested to be able to assess whether or not there is an EVA from the CSR of PT Bank Syariah XYZ which produces benefits from year to year. XYZ Syariah Bank annually throughout 2017–3rd quarter 2020.Keywords: Corporate Social Resposibility, Triple Bottom Line, Economic Value Added
公司在提升良好的形象或形象时需要社会思维，而不仅仅是在商业世界中寻求利润。所有的社会活动都是通过企业的社会责任来进行的。因此，本研究是为了确定PT Bank Syariah XYZ执行的企业社会责任(CSR)。本研究的样本是PT Bank Syariah XYZ的财务业绩报告，使用定量研究和数据分析技术，使用EVA(经济增加值)方法测量PT Bank Syariah XYZ在2018年，2019年和2020年第三季度的三重底线概念。本研究得到的结果是EVA数总是呈正趋势或大于零，这证明了企业社会责任活动对企业家的增加价值有影响。这种三重底线测量的结果已经过测试，以便能够评估PT Bank Syariah XYZ的CSR是否存在EVA，该EVA每年都会产生收益。从2017年到2020年第三季度，XYZ伊斯兰银行每年一次。关键词:企业社会责任，三重底线，经济增加值
{"title":"IMPLEMENTASI CORPORATE SOCIAL RESPONSIBILITYBERDASARKAN KONSEP TRIPLE BOTTOM LINE PT BANK SYARIAH XYZ TAHUN 2018,2019 dan 2020","authors":"Fajar Ardhiansyah, Pramelani Pramelani","doi":"10.37600/ekbi.v4i1.235","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.235","url":null,"abstract":"Companies in enhancing a good image or image need social thinking which is not only concerned with seeking profit only in the business world. All social activities are carried out by corporate social responsibility. Therefore this research was conducted to determine the implementation of corporatesocial responsibility (CSR) carried out by PT Bank Syariah XYZ. The sample of this research is the financial performance report of PT Bank Syariah XYZ using quantitative research and data analysis techniques using the measurement of the Triple Bottom Lineconcept of PT Bank Syariah XYZ in 2018, 2019 and Q3 2020 with the EVA (Economic Value Added) method. The results obtained from this study are that the EVA number always has a positive tendency or is greater than zero, as a result it proves that CSR activities have an influence on Value added for entrepreneurs. The results of this triple bottom line measurement have been tested to be able to assess whether or not there is an EVA from the CSR of PT Bank Syariah XYZ which produces benefits from year to year. XYZ Syariah Bank annually throughout 2017–3rd quarter 2020.Keywords: Corporate Social Resposibility, Triple Bottom Line, Economic Value Added","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"373 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124670948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The research objective is community empowerment through training on tilapia fish processing to improve entrepreneurial skills and attitudes for farmer women in Sirungkungon Village. The method to be used in research is through quasi-experiments by integrating a systemic, holistic, interdidpliner and participatory (SHIP) approach. The research activity begins with determining the priority of the problem, followed by an action plan. Recana action taken is an intervention of this research by developing entrepreneurship based on processed tilapia. The independent variable is training in entrepreneurial skills. While the dependent variable is (a) Knowledge processing various fish products and (b) entrepreneurial behavior. The proposer will get data from the public and be analyzed descriptively by finding the percentage of changes made by the paired t test with a significance level of 5% to illustrate the difference in analyzing the knowledge of existing community skills and entrepreneurial behavior. So by doing this research, it will be known the changes in behavior and skills of the peasant women of Sirungkungon Village. Crackers are foods that are very popular with all levels of society.
{"title":"PROSPEK PENGEMBANGAN KEWIRAUSAHAAN OLAHAN IKAN NILA KAWASAN DANAU TOBA DI DESA SIRUKKUNGON KECAMATAN AJIBATA KABUPATEN TOBA SAMOSIR","authors":"Roy Sahputra Saragih, Kalvin Sinaga","doi":"10.37600/ekbi.v2i2.104","DOIUrl":"https://doi.org/10.37600/ekbi.v2i2.104","url":null,"abstract":"The research objective is community empowerment through training on tilapia fish processing to improve entrepreneurial skills and attitudes for farmer women in Sirungkungon Village. The method to be used in research is through quasi-experiments by integrating a systemic, holistic, interdidpliner and participatory (SHIP) approach. The research activity begins with determining the priority of the problem, followed by an action plan. Recana action taken is an intervention of this research by developing entrepreneurship based on processed tilapia. The independent variable is training in entrepreneurial skills. While the dependent variable is (a) Knowledge processing various fish products and (b) entrepreneurial behavior. The proposer will get data from the public and be analyzed descriptively by finding the percentage of changes made by the paired t test with a significance level of 5% to illustrate the difference in analyzing the knowledge of existing community skills and entrepreneurial behavior. So by doing this research, it will be known the changes in behavior and skills of the peasant women of Sirungkungon Village. Crackers are foods that are very popular with all levels of society.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127772174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study was to formulate a strategy in the development of tourism based on creative economy in Ajibata Subdistrict, Toba Samosir Regency, especially in the two tourist villages of Parsaoran Sibisa Village and Sigapiton Village. This research will provide solutions and strategies to improve the economy of the local community, considering that Lake Toba is one of the strategic areas for national tourism. With the existence of the policy formulation, it is expected to be able to boost the income of the community around the middle to lower economic groups, bearing in mind the majority community as farmers and gardeners. The Research methods is descriptive using qualitative analysis. Data collection was carried out using interview techniques with the government of Toba Samosir Regency such as sub-district heads, village heads, tourism agencies, business operators, surrounding communities and tourist attractions. Data collection is also done by observation and documentation. Analysis techniques are performed using Interactive Analysis where the data collected is then reduced, presented data and draws conclusions. It is expected that with this research able to contribute and input in the development of creative economy-based tourism that is able to integrate the natural beauty, culture, culinary and local products in Toba Samosir Regency.
{"title":"Strategi Pengembangan Pariwisata Berbasis Ekonomi Kreatif dalam Peningkatan Perekonomian Masyarakat Kabupaten Toba Samosir","authors":"H. Simarmata, N. Panjaitan","doi":"10.37600/ekbi.v2i2.103","DOIUrl":"https://doi.org/10.37600/ekbi.v2i2.103","url":null,"abstract":"The purpose of this study was to formulate a strategy in the development of tourism based on creative economy in Ajibata Subdistrict, Toba Samosir Regency, especially in the two tourist villages of Parsaoran Sibisa Village and Sigapiton Village. This research will provide solutions and strategies to improve the economy of the local community, considering that Lake Toba is one of the strategic areas for national tourism. With the existence of the policy formulation, it is expected to be able to boost the income of the community around the middle to lower economic groups, bearing in mind the majority community as farmers and gardeners. The Research methods is descriptive using qualitative analysis. Data collection was carried out using interview techniques with the government of Toba Samosir Regency such as sub-district heads, village heads, tourism agencies, business operators, surrounding communities and tourist attractions. Data collection is also done by observation and documentation. Analysis techniques are performed using Interactive Analysis where the data collected is then reduced, presented data and draws conclusions. It is expected that with this research able to contribute and input in the development of creative economy-based tourism that is able to integrate the natural beauty, culture, culinary and local products in Toba Samosir Regency.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122088406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research entitled The Effectiveness of the Social Media of the Tok Team and the Influencer in Boosting Sales Volume Amid the Covid Pandemic19. This research is motivated by the Covid19 pandemic which is a threat to business people in marketing their products. The purpose of this study was to determine the effectiveness level of Tik Tok social media as a place to increase the number of sales during the Covid19 pandemic. This research uses descriptive qualitative methods using literature and interviews with sources to strengthen the results of the research. The result of the research is that Tik Tok social media and Influencers have a role in increasing sales of Lippie Serum products.
{"title":"EFEKTIVITAS MEDIA TIKTOK DAN INFLUENCERMENDONGKRAK PENJUALAN LIPPIE SERUM RAECCADIPANDEMI COVID19","authors":"Afriza Indah Fitri, Selvi Ainul Inayah Dwiyanti","doi":"10.37600/ekbi.v4i1.210","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.210","url":null,"abstract":"This research entitled The Effectiveness of the Social Media of the Tok Team and the Influencer in Boosting Sales Volume Amid the Covid Pandemic19. This research is motivated by the Covid19 pandemic which is a threat to business people in marketing their products. The purpose of this study was to determine the effectiveness level of Tik Tok social media as a place to increase the number of sales during the Covid19 pandemic. This research uses descriptive qualitative methods using literature and interviews with sources to strengthen the results of the research. The result of the research is that Tik Tok social media and Influencers have a role in increasing sales of Lippie Serum products.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115311696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ajeng Ayu Selva Mutiara Dewi, Rhosalina Damayanti, Nehemia Vedryan Ardhito, Febrianti Kartikaningrum, Nandha Victoria Panggabean, Dionisius Adita Putra
Public organizations are expected to be able to manage their resources with adequate internal controls, to suppress the increase in cases of corruption due to misuse of assets. This research is a qualitative descriptive research conducted at GKI Tegalrejo Salatiga by collecting primary data from interviews with informants. The information obtained then processed by data reduction techniques, data presentation, and drawing conclusions. The results show that there is still a risk of theft of cash in the income cycle at GKI Tegalrejo, but it can be mitigated by controlling practices according to the concept of COSO. Some of the obstacles encountered in implementing this internal control include the church council not being fully able to understand the Tata Laksana Gereja, the absence of Standard Operating Procedures (SOP), lack of supervision on CCTV monitor, and lack of the function of the priest as a supervisor. This research is expected to be able to encourage congregational participation to assess the practice of internal control at GKI Tegalrejo Salatiga, serve as evaluation material for the GKI Tegalrejo Salatiga council to improve its internal control, and for academics,it is hoped that this research can become a reference in developing next researches.Keywords: internal control, theftof cash, income cycle
{"title":"ANALISIS IMPLEMENTASI PENGENDALIAN INTERNAL TERHADAP RISIKO THEFT OF CASH SIKLUS PENDAPATAN","authors":"Ajeng Ayu Selva Mutiara Dewi, Rhosalina Damayanti, Nehemia Vedryan Ardhito, Febrianti Kartikaningrum, Nandha Victoria Panggabean, Dionisius Adita Putra","doi":"10.37600/ekbi.v4i1.219","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.219","url":null,"abstract":"Public organizations are expected to be able to manage their resources with adequate internal controls, to suppress the increase in cases of corruption due to misuse of assets. This research is a qualitative descriptive research conducted at GKI Tegalrejo Salatiga by collecting primary data from interviews with informants. The information obtained then processed by data reduction techniques, data presentation, and drawing conclusions. The results show that there is still a risk of theft of cash in the income cycle at GKI Tegalrejo, but it can be mitigated by controlling practices according to the concept of COSO. Some of the obstacles encountered in implementing this internal control include the church council not being fully able to understand the Tata Laksana Gereja, the absence of Standard Operating Procedures (SOP), lack of supervision on CCTV monitor, and lack of the function of the priest as a supervisor. This research is expected to be able to encourage congregational participation to assess the practice of internal control at GKI Tegalrejo Salatiga, serve as evaluation material for the GKI Tegalrejo Salatiga council to improve its internal control, and for academics,it is hoped that this research can become a reference in developing next researches.Keywords: internal control, theftof cash, income cycle","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128676220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dinar Melani Hutajulu, Fitrah Sari Islami, Rian Destiningsih
The poverty condition in Magelang Regency is still considered high, reaching 10.67 percent of the total population in Magelang Regency. This number still lags behind the national average of 9.41 percent. This is also not in accordance with the 2014-2019 RPJMD target of Magelang Regency where the percentage of poverty is expected to touch 9 percent. The purpose of this study was todetermine how small and medium industrial enterprises influence poverty alleviation in Magelang Regency. The research was conducted in Magelang Regency using secondary data for 20 years from 2000 -2019. The method of analysis used ordinary least squares.The results show that all variables have a simultaneous effect on poverty alleviation efforts in Magelang Regency. However, partially, there are only a few variables that have an influence on poverty alleviation, such as the total of SMIEs, SMIEs employment and the investment value of SMIEs.Keywords: poverty, SMIEs, SMIEs employment, investment value
{"title":"PENGENTASAN KEMISKINAN MELALUI USAHA INDUSTRI KECIL MENENGAH DI KABUPATEN MAGELANG","authors":"Dinar Melani Hutajulu, Fitrah Sari Islami, Rian Destiningsih","doi":"10.37600/ekbi.v4i1.216","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.216","url":null,"abstract":"The poverty condition in Magelang Regency is still considered high, reaching 10.67 percent of the total population in Magelang Regency. This number still lags behind the national average of 9.41 percent. This is also not in accordance with the 2014-2019 RPJMD target of Magelang Regency where the percentage of poverty is expected to touch 9 percent. The purpose of this study was todetermine how small and medium industrial enterprises influence poverty alleviation in Magelang Regency. The research was conducted in Magelang Regency using secondary data for 20 years from 2000 -2019. The method of analysis used ordinary least squares.The results show that all variables have a simultaneous effect on poverty alleviation efforts in Magelang Regency. However, partially, there are only a few variables that have an influence on poverty alleviation, such as the total of SMIEs, SMIEs employment and the investment value of SMIEs.Keywords: poverty, SMIEs, SMIEs employment, investment value","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"540 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124534766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nancy Florida Siagian, Henry Dunan Pardede, H. Simarmata
Service is very important factor in the service industry. Improving service quality can retain consumers and increase satisfaction. This study aims to examine and explain the magnitude of the effect of service recovery on customer satisfaction levels. The object of this research is Panin Bank KCU Pematangsiantar. This research is a quantitative study with a sample size of 97 customers using a purposive side. The collecting data method is using a questionnaire. The analysis technique uses a simple linear regression analysis model. Data are testing for validity test, reliability test, normality test, and coefficient of determination test. The results of the SPSS test showed that there was an effect of service recovery of 58.8% on satisfaction, and the remaining 41.7% influenced by other factors not examined in this study. The t-test shows that there is a signifikant positive effect on customer satisfaction. The results of this study are to provide information to management in making service improvement policies. For subsequent research, the research variables can be developed like service quality and customer relationship management.Keywords: Service Recovery, Customer Satisfaction.
服务是服务业中非常重要的因素。提高服务质量可以留住消费者，提高满意度。本研究旨在检验及解释服务回复对顾客满意程度的影响程度。本研究的对象是Panin Bank KCU Pematangsiantar。本研究是一项定量研究，样本大小为97个客户，使用有目的的一面。收集数据的方法是使用问卷调查。分析技术使用简单的线性回归分析模型。数据进行了效度检验、信度检验、正态性检验和决定系数检验。SPSS检验结果显示，服务恢复对满意度的影响为58.8%，其余41.7%受到本研究未考察的其他因素的影响。经t检验，对顾客满意度有显著的正向影响。本研究结果旨在为管理部门制定服务改善政策提供参考。后续研究可以开发服务质量、客户关系管理等研究变量。关键词:服务补偿，顾客满意度。
{"title":"PENGARUH SERVICE RECOVERY TERHADAP TINGKAT KEPUASAN NASABAH DI BANK PANIN KCU PEMATANGSIANTAR","authors":"Nancy Florida Siagian, Henry Dunan Pardede, H. Simarmata","doi":"10.37600/ekbi.v4i1.249","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.249","url":null,"abstract":"Service is very important factor in the service industry. Improving service quality can retain consumers and increase satisfaction. This study aims to examine and explain the magnitude of the effect of service recovery on customer satisfaction levels. The object of this research is Panin Bank KCU Pematangsiantar. This research is a quantitative study with a sample size of 97 customers using a purposive side. The collecting data method is using a questionnaire. The analysis technique uses a simple linear regression analysis model. Data are testing for validity test, reliability test, normality test, and coefficient of determination test. The results of the SPSS test showed that there was an effect of service recovery of 58.8% on satisfaction, and the remaining 41.7% influenced by other factors not examined in this study. The t-test shows that there is a signifikant positive effect on customer satisfaction. The results of this study are to provide information to management in making service improvement policies. For subsequent research, the research variables can be developed like service quality and customer relationship management.Keywords: Service Recovery, Customer Satisfaction.","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"261 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121814286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anisa Yusrin Nanda, Uin Sunan Ampel Surabaya, M. Saifuddin
The Covid-19 pandemic not only affects the health sector, but also the economic sector. Many workers are threatened by the impact of the Covid-19 pandemic. Likewise with entrepreneurs, who experience losses due to social distancing that limit the space for business actors. This research was conducted with the aim of looking at the comparison between interest of entrepreneurship and working as an employee during the Covid-19 pandemic. This research uses a descriptive qualitative method. Based on the sampling technique using the purposive sampling method, then obtained 26 respondents. Data gathering techniques are conducted through interviews with sources. Data analysis using the Miles and Huberman model data analysis. Research results show that the interest of entrepreurship during the pandemic is higher than that interest of employees. Interest in entrepreneurship is superior, namely 17 respondents, while the remaining 9 respondents are interested in working as employees during the Covid-19 pandemic.Keywords: Entrepreneurship, Employees, Pandemic Covid-19
{"title":"ANALISIS PERBANDINGAN MINAT BERWIRAUSAHA DAN BEKERJA SEBAGAI KARYAWANDI MASA PANDEMI COVID-19 (Studi Kasus Mahasiswa ProdiManajemen UIN Sunan Ampel Surabaya)","authors":"Anisa Yusrin Nanda, Uin Sunan Ampel Surabaya, M. Saifuddin","doi":"10.37600/ekbi.v4i1.250","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.250","url":null,"abstract":"The Covid-19 pandemic not only affects the health sector, but also the economic sector. Many workers are threatened by the impact of the Covid-19 pandemic. Likewise with entrepreneurs, who experience losses due to social distancing that limit the space for business actors. This research was conducted with the aim of looking at the comparison between interest of entrepreneurship and working as an employee during the Covid-19 pandemic. This research uses a descriptive qualitative method. Based on the sampling technique using the purposive sampling method, then obtained 26 respondents. Data gathering techniques are conducted through interviews with sources. Data analysis using the Miles and Huberman model data analysis. Research results show that the interest of entrepreurship during the pandemic is higher than that interest of employees. Interest in entrepreneurship is superior, namely 17 respondents, while the remaining 9 respondents are interested in working as employees during the Covid-19 pandemic.Keywords: Entrepreneurship, Employees, Pandemic Covid-19","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130809080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Anisa Hediyanti Muasiri, Upn “Veteran” Jawa Timur, Erna Sulistyowati
This study aims to test the influence of intellectual capital and corporate governance on firm value with profitability as a moderating variable. The population of this study is banking companies listed on IDX during 2015 –2019 amounted to 45 companies. Sampling techniques using purposive sampling so that research samples obtained as many as 15 companies. The research data used is secondary data obtained from the annual report and GCG reportof banking companies listed on IDX during 2015 –2019. This study uses structural equation modeling data analysis technique –partial least square (SEM-PLS) with WarpPLS 7.0 software. The result of this study shows that: (1) Intellectual capital positively and significantly affects the firm value, (2) Corporate governance has no effect on the firm value, (3) Profitability can moderate the influence of intellectual capital on the firm value, (4) Profitability can’t moderate the influence of corporate governance on the firm value.Keywords: Intellectual Capital, Corporate Governance, Firm Value, Profitability
{"title":"PENGARUH INTELLECTUAL CAPITAL DAN CORPORATE GOVERNANCE TERHADAP NILAI PERUSAHAAN DENGAN PROFITABILITAS SEBAGAI VARIABEL MODERASI","authors":"Anisa Hediyanti Muasiri, Upn “Veteran” Jawa Timur, Erna Sulistyowati","doi":"10.37600/ekbi.v4i1.255","DOIUrl":"https://doi.org/10.37600/ekbi.v4i1.255","url":null,"abstract":"This study aims to test the influence of intellectual capital and corporate governance on firm value with profitability as a moderating variable. The population of this study is banking companies listed on IDX during 2015 –2019 amounted to 45 companies. Sampling techniques using purposive sampling so that research samples obtained as many as 15 companies. The research data used is secondary data obtained from the annual report and GCG reportof banking companies listed on IDX during 2015 –2019. This study uses structural equation modeling data analysis technique –partial least square (SEM-PLS) with WarpPLS 7.0 software. The result of this study shows that: (1) Intellectual capital positively and significantly affects the firm value, (2) Corporate governance has no effect on the firm value, (3) Profitability can moderate the influence of intellectual capital on the firm value, (4) Profitability can’t moderate the influence of corporate governance on the firm value.Keywords: Intellectual Capital, Corporate Governance, Firm Value, Profitability","PeriodicalId":112314,"journal":{"name":"Jurnal Ekonomi Dan Bisnis (EK&BI)","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130603348","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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