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Market Research Absorbing Risk: Contrasting Training Policies With Workers' Experience 市场研究吸收风险:培训政策与工人经验的对比
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1288
J. Campbell
This qualitative enquiry explores the health and safety issues of door-to-door survey workers in New Zealand. Data is drawn from two national organisations fictitiously named OpinionQuest and MarketMatrix. The paper contrasts the formal safety policies and the training given with the workers' actual experience. What do they recognise as risk and how do they deal with it? The research reveals that while many risks are recognised and avoided, the workers absorb others, accepting them as an integral part of their working lives. Organisational training prepares workers for the obvious risks, such as dogs and verbal abuse. It does not address less common events such as physical assault, unwelcome overt sexual overtures - or the road washing away. Recommendations emerging from the research relate to revised training and policies such as the provision of cell phones; systems for tracking the whereabouts of employees working in the field; and adequate coverage, in training, of the full range of risks they may encounter. Survey workers are pivotal to the success of Market Research organisations. Without their risk absorption, the entire process would cease to function.
这一定性调查探讨了新西兰上门调查工作者的健康和安全问题。数据来自两个国家组织,假名为OpinionQuest和MarketMatrix。本文将正式的安全政策和培训与工人的实际经验进行了对比。他们认为什么是风险?他们如何应对风险?研究表明,虽然许多风险被发现并避免了,但工人们吸收了其他风险,将其接受为工作生活中不可或缺的一部分。组织培训让员工准备好应对显而易见的风险,比如狗和辱骂。它没有解决不太常见的事件,如身体攻击、不受欢迎的公开性暗示——或者道路被冲走。研究提出的建议涉及修订培训和政策,例如提供移动电话;追踪现场工作人员行踪的系统;并在培训中充分涵盖他们可能遇到的各种风险。调查人员是市场研究机构成功的关键。没有他们的风险吸收,整个过程将停止运作。
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引用次数: 0
The Workplace Experiences of Waitresses: Exploring the Nature of Emotional Labour 女服务员的职场经验:探索情绪劳动的本质
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1978
Hannah Burton, G. Piercy
In western developed economies, it is service work that is increasing most swiftly; thus as westerners, we are now more likely to experience this sector as either workers or clients (McDowell, 2009). This paper explores the working experiences of three young female waitresses in order to better understand the nature of the service sector in contemporary Aotearoa New Zealand society. This exploration incorporates a literature review covering the nature of interactive service sector work, as well as findings from in-depth interviews. The interviews focussed on the management-worker-customer triadic relationship that characterises interactive service work. The interviews were also used to explore how exploitation and alienation can be experienced in service sector workplaces. Each of the three women described times when they felt the power of others (employer, co-workers and/or customers) imposed upon them through poor management practices, workplace bullying and conflicts, and negative customer interactions. The findings demonstrate that their relationships with co-workers and managers were far more important than those with various customers, with the former being reported as the source of higher levels of workplace strain and distress. This challenges the literature’s emphasis on both the customer and the employer negatively affecting workers when they are engaged in emotional labour. The interviews also indicated some support for Bolton and Boyd’s critique of Hochschild’s arguments on emotional labour, in relation to the young women’s expression of agency. This is because the women expressed that there were times during their work in which they were able to make decisions independently. This is demonstrated by the moments of autonomy the women indicated they experienced when they were at work, as well as their descriptions of how they were able to exercise agency in relation to the flexible nature of their jobs. Most significantly, however, it was the young women’s description of how they managed their emotional labour by holding their service sector identity as a temporary part of their life that indicated their internal agency and ability to resist the more negative aspects of their jobs. The women also indicated that the‘enjoyable aspects of work’, including the benefits of gaining industry based skills and qualifications, and finding personal enjoyment in positive interactions with customers, also helped mitigate the more negative aspects of their work life.
在西方发达经济体,服务业增长最为迅速;因此,作为西方人,我们现在更有可能作为工人或客户体验这个部门(麦克道尔,2009)。本文通过对三位年轻女服务员的工作经历进行探讨,以便更好地了解当代新西兰社会中服务业的性质。这一探索结合了涵盖互动服务部门工作性质的文献综述,以及深度访谈的结果。访谈的重点是管理-工人-客户三合一关系,这是交互式服务工作的特征。访谈也被用来探讨如何剥削和异化可以在服务部门工作场所的经验。这三位女性都描述了她们感受到他人(雇主、同事和/或客户)通过糟糕的管理实践、职场欺凌和冲突以及负面的客户互动强加给她们的权力。研究结果表明,他们与同事和经理的关系远比与各种客户的关系重要得多,前者被认为是更高程度的工作压力和痛苦的来源。这挑战了文献强调的客户和雇主在从事情绪劳动时对工人产生负面影响。这些采访也表明了一些人支持博尔顿和博伊德对霍克希尔德关于情绪劳动的观点的批评,这与年轻女性对能动性的表达有关。这是因为妇女们表示,她们在工作中有时能够独立作出决定。这一点可以从这些女性在工作中所经历的自主时刻,以及她们对如何在工作的灵活性方面行使能动性的描述中得到证明。然而,最重要的是,年轻女性描述了她们如何通过将自己的服务业身份作为生活中暂时的一部分来管理自己的情绪劳动,这表明她们的内在能动性和抵制工作中更消极方面的能力。这些女性还表示,“工作中令人愉快的方面”,包括获得行业技能和资格证书的好处,以及在与客户的积极互动中找到个人乐趣,也有助于减轻她们工作生活中更消极的方面。
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引用次数: 0
An Interpretation of New Zealand's Regional Employment Change by Means of Classic Shift-Share Analysis 1986-2001 1986-2001年新西兰区域就业变动的经典偏移-份额分析
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1263
Sandra L Baxendine, B. Cochrane, I. Pool, J. Poot
Over the last two decades New Zealand has undergone fundamental economic restructuring, and phases of slow and rapid growth, which have resulted in some dramatic changes in the regional economies. This paper focuses on changes in regional employment outcomes in terms of the impact of national trends on regions, sectoral composition within regions, structural change and local conditions. These changes are quantified by means of classic shift-share analysis. Regions are clustered based on the direction and relative importance of national and region-specific effects. The clustering highlights the chasm that has developed in New Zealand between metropolitan and other services-oriented regions vis-a-vis rural and peripheral regions.
在过去二十年中,新西兰经历了根本的经济改革和缓慢和快速增长的阶段,这导致了区域经济的一些巨大变化。本文从国家趋势对区域的影响、区域内的部门构成、结构变化和当地条件等方面关注区域就业结果的变化。这些变化是通过经典的偏移份额分析来量化的。根据国家和区域特定影响的方向和相对重要性对区域进行聚类。这种集群突出了新西兰大都市和其他服务型地区与农村和周边地区之间形成的鸿沟。
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引用次数: 2
Ten Years of Change in New Zealand Manufacturing Employment 新西兰制造业就业的十年变化
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.944
R. Willis
Ten years have now passed since New Zealand began the liberalisation and restructuring of its economy. Basically we have gone from a country where a young person could leave school at fifteen and get a low-skilled job in the freezing works of the electrical assembly industry, to one where few such jobs now exist and there is nearly 10% unemployment. It is now clear that the manufacturing sector has been responsible for about 75% of the net job loss. This paper takes an overview of the research and data now available to document the specifics of the change in manufacturing employment ,focusing on the causes, policies, and the results of the changes, and describes the character of the 'lean, mean' sector which has emerged after the ten years of change.
自新西兰开始经济自由化和结构调整以来,已经过去了十年。基本上,我们已经从一个年轻人可以在15岁离开学校,在电气装配行业的冷冻工作中找到一份低技能工作的国家,变成了一个现在几乎没有这样的工作,失业率接近10%的国家。现在很清楚的是,制造业要为大约75%的净失业负责。本文概述了现有的研究和数据,以记录制造业就业变化的具体情况,重点关注变化的原因、政策和结果,并描述了十年变化后出现的“精益、平均”部门的特征。
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引用次数: 2
Skill Shortages in the Trades: A Report Card 行业技能短缺:报告卡
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1575
A. Whiteford
Shortages in the trades are acute and widespread. In 2005 the Department of Labour published an overview of skill shortages in the trade occupations and identified the major reasons for those shortages. This paper revisits some of the historical causes of shortages in the trades. While the legacy of these factors is still being felt in today's labour market, there have been significant improvements in most areas. Qualification achievements and enrolments have been lifted significantly; migration is making a net positive contribution to supply, and wages have risen sharply. These developments are contributing to growth in supply of tradespersons, which coupled with the expected slowing of growth in demand, means the outlook for shortages is much improved.
这些行业的短缺是严重和普遍的。2005年,劳工部发布了一份关于贸易职业技能短缺的概述,并确定了这些短缺的主要原因。本文回顾了行业短缺的一些历史原因。虽然今天的劳动力市场仍能感受到这些因素的影响,但大多数领域都有了显著改善。资格成绩和入学率显著提高;移民对供给的净贡献为正,工资也大幅上涨。这些发展促进了技工供应的增长,再加上预期的需求增长放缓,意味着短缺的前景已大大改善。
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引用次数: 1
Cultivating Culture in Greenfields: The Heinz Wattie's Case 绿地文化培育:Heinz Wattie案例
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1178
Paul Hursthouse, Darl Kolb
The establishment of new plants in Greenfield sires is a strategic organisational initiative providing the opportunity to develop alternative systems of staff values and beliefs which may be more appropriate for capitalising on external product marker opportunities. This paper explores whether an alternative organisational culture can be established at a Greenfield sire within a New Zealand food processing plant. This case organisation utilised the provisions of the Employment Contracts Act 1991 to establish alternative employment conditions in the Greenfield site to those of its Brownfield sire. A comparative analysis was made utilising quantitative organisational culture data from Human Synergistic's Organisation Culture Inventory. The data reveals the similarities and differences between the Greenfield and Brownfield sires and provides the basis for discussion of whether culture can be managed through the mechanism of a Greenfield site. Critical elements in creating a desired culture are identified.
在绿地地区建立新工厂是一项战略性的组织举措,为开发员工价值观和信念的替代体系提供了机会,这可能更适合利用外部产品市场机会。本文探讨了是否可以在新西兰食品加工厂的绿地上建立另一种组织文化。本案例组织利用1991年《雇佣合同法》的规定,在绿地地区建立了与其棕地地区不同的就业条件。比较分析利用定量的组织文化数据从人类协同的组织文化量表。这些数据揭示了Greenfield和Brownfield两种类型的异同,并为讨论是否可以通过Greenfield site的机制来管理文化提供了基础。确定了创建理想文化的关键因素。
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引用次数: 3
Dairying and Employment in the Amuri: 1983 to 2002 阿穆里地区的乳业和就业:1983年至2002年
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1235
Reuben Edkins, Rupert S. Tipples
The dairy industry is currently experiencing a staff shortage, as are many other industries. It has experienced rapid expansion, and the situation is made worse by the poor image of the industry. This expansion has often occurred in areas with little prior dairying. The Amuri region, North Canterbury, is one such area. The conversion of farms to dairying began in I983, following the commissioning of the 17000-hectare Waiau Plains Irrigation Scheme in 1980. There are now 49 herds in the area. Some of the initial dairy farming experiences were very bad, giving all dairying in the region a poor reputation. The Amuri region is 'geographically isolated basin', and situated approximately 90 minutes from Christchurch, with limited social opportunities for the farm staff This resulted in extreme difficulties attracting and retaining good staff in the area. In response to this situation, the dairy farmers in the area formed the Amuri Dairy Employers Group, in March 2000. This group established a constitution including: Mandatory member employer training; Agreeing to an independent annual audit of member employment practices; and Agreeing to a Code of Practice for employment standards. I have undertaken a two-year investigation of the effects of the Amuri Dairy Employers Group, on dairy farming employment and the wider social effects in the Amuri area. A case-study approach has been used to gather the information. This research was conducted as part of a Masters of Commerce (Agriculture).
乳制品行业目前正经历着员工短缺,许多其他行业也是如此。它经历了快速的扩张,而糟糕的行业形象使情况变得更糟。这种扩张通常发生在以前很少有乳制品的地区。北坎特伯雷的阿莫里地区就是这样一个地区。继1980年17000公顷的怀奥平原灌溉计划投产后,1983年开始将农场转变为奶牛场。现在该地区有49个牧群。一些最初的奶牛养殖经历非常糟糕,给该地区所有的乳制品业带来了不好的声誉。Amuri地区是“地理上孤立的盆地”,距离基督城约90分钟路程,农场工作人员的社交机会有限,这导致了在该地区吸引和留住优秀员工的极端困难。为了应对这种情况,该地区的奶农于2000年3月成立了Amuri乳业雇主集团。该小组制定了章程,包括:强制性成员雇主培训;同意对成员的雇佣行为进行独立的年度审计;并同意有关雇佣标准的实务守则。我对阿莫里乳业雇主集团对阿莫里地区乳业就业和更广泛的社会影响的影响进行了为期两年的调查。已采用个案研究的方法来收集资料。这项研究是作为商业硕士(农业)的一部分进行的。
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引用次数: 10
Work Patterns After Paid Parental Leave 带薪育儿假后的工作模式
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1620
S. Crichton
This paper uses longitudinal data from the Linked Employer-Employee Dataset to describe the employment and earnings patterns of people who first received paid parental leave between 1 July 2002 and 30 June 2005. Recipients were observed for at least 36 months before starting leave and at least 18 months afterwards. We focused on whether and when recipients returned to work, whether recipients returned to the same employer or not, and changes in earnings before and after taking leave. We also explored associations between prior earnings, the likelihood of returning to work, experiencing a change in earing’s and starting a new employment relationship. We found that -10 percent of recipients were working six months after starting parental leave, and nearly 70 percent were working 13- 18 months later. Qverall three-quarters of recipients returned to work within 12 months of starting parental leave, and two-thirds of those returned to work after taking six months leave or less. Many people reduced their earnings after returning to work, with around one-third earning considerably less than before. Most people who returned to worked within 12 months of starting leave returned to the same employer, while one-fifth started a new employment relationship. Those who did not return to the same employer, but started a new job, were much more likely to have reduced their earnings. Until the majority of recipients who returned to work changed their working arrangements, most commonly by reducing their earnings, or in some cases starting a new job, around one-fifth were working for the same employer and had similar earnings 12-18 months after starting parental leave.
本文利用“关联雇主-雇员数据集”的纵向数据,描述了2002年7月1日至2005年6月30日期间首次享受带薪育儿假的人的就业和收入模式。受助人在开始休假前至少观察36个月,休假后至少观察18个月。我们关注受助者是否以及何时重返工作岗位,受助者是否回到同一雇主,以及休假前后收入的变化。我们还探讨了以前的收入、重返工作岗位的可能性、经历收入变化和开始新的雇佣关系之间的联系。我们发现,10%的受助人在开始产假后的6个月里还在工作,近70%的人在产假后的13- 18个月里还在工作。总体而言,四分之三的受助人在休产假后的12个月内重返工作岗位,其中三分之二的人在休产假6个月或更短的时间后重返工作岗位。许多人在重返工作岗位后减少了收入,大约三分之一的人的收入比以前少得多。大多数在开始休假后12个月内重返工作岗位的人又回到了原来的雇主,而五分之一的人开始了新的雇佣关系。那些没有回到原来的雇主那里,而是开始一份新工作的人,更有可能减少他们的收入。在大多数重返工作岗位的受助人改变工作安排(最常见的是减少收入,或者在某些情况下开始一份新工作)之前,大约五分之一的人在开始育儿假后的12-18个月里为同一个雇主工作,收入相似。
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引用次数: 8
The Effect of Settlement Type on the Labour Force Participation of New Zealand Women 定居类型对新西兰妇女劳动力参与的影响
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1605
Colleen Souness, P. Morrison
A key priority of the present government is to improve women’s participation in the workforce, That education, age and reproduction decisions all play an important role in female labour force participation is well documented, what is less well understood is the role played by the geographic context in which these decisions are made – the relationship between participation and place. The aim of this paper is to explore the way in which different types of settlement are associated with different levels of female participation in the labour force. Our findings reveal that place of residence does affect the propensity of women to engage in wage labour – over and above the standard human capital and demographic determinants. The findings are based on analyses of the 1996 census data of over one million New Zealand women of working age. We use the Statistics New Zealand reclassification of urban and rural locations to define settlement types. A unique feature of this study is the explicit consideration of the relationship between partnership, participation and place. We find that not only does the presence of a (male) partner have a strong and statistically significant influence on female participation by that its effect is also very sensitive in settlement type. Particularly interesting is the different effect partners have on female participation in small versus large urban settings.
本届政府的一个关键优先事项是提高妇女在劳动力中的参与度。教育、年龄和生育决定都在女性劳动力参与中发挥着重要作用,这一点有据可考,但人们对这些决定所处的地理环境所起的作用——参与和地点之间的关系——了解得较少。本文的目的是探讨不同类型的定居点与不同程度的女性参与劳动力之间的关系。我们的研究结果表明,居住地确实会影响妇女从事雇佣劳动的倾向——超出了标准的人力资本和人口决定因素。这些发现是基于对1996年超过100万新西兰工作年龄妇女的人口普查数据的分析。我们使用新西兰统计局对城市和农村地区的重新分类来定义定居类型。本研究的一个独特之处在于明确考虑了伙伴关系、参与和地点之间的关系。我们发现,(男性)伴侣的存在不仅对女性参与有很强的、统计上显著的影响,而且其影响在聚落类型中也非常敏感。特别有趣的是,在小城市和大城市,伴侣对女性参与的不同影响。
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引用次数: 1
Exploring Occupational Mobility 探索职业流动
Pub Date : 1900-01-01 DOI: 10.26686/LEW.V0I0.1309
Philip Spier
This paper describes the results from an exploratory study examining whether Household Labour Force Survey panel data could be used to provide some insights into the level of occupational mobility in New Zealand. Identifying the extent to which people are leaving the occupation for which they have trained can improve our understanding of the contribution of occupational mobility to skill shortages. Overall, it was found that 7% of individuals in the sample appeared to change occupation over the course of a one year period. The groups that were found to be most likely to change occupations were young people and unskilled workers.
本文描述了一项探索性研究的结果,该研究检查了家庭劳动力调查面板数据是否可以用来提供一些关于新西兰职业流动水平的见解。确定人们离开他们接受过培训的职业的程度,可以提高我们对职业流动性对技能短缺的影响的理解。总体而言,研究发现样本中有7%的人似乎在一年的时间里改变了职业。年轻人和非技术工人是最有可能换工作的群体。
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引用次数: 0
期刊
Labour, Employment and Work in New Zealand
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