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Pengaruh Kualitas Pelayanan Account Representative (AR) dan Tax Knowledge terhadap Kepatuhan Wajib Pajak (Studi pada Wilayah KPP Madya Bandung)” 客户代表服务质量(AR)和税务知识对纳税人合规性(万隆学区研究)的影响
Pub Date : 2019-05-07 DOI: 10.28932/JAM.V11I1.1549
Yuliana Gunawan, Meyliana, Maria Natalia
Penelitian  ini bertujuan untuk menguji dan menemukan bukti empiris apakah Kualitas Pelayanan Account Representative (AR) dan Tax Knowledge berpengaruh terhadap Kepatuhan Wajib Pajak (Studi pada Wilayah KPP Madya Bandung). Sampel yang digunakan dalam penelitian ini adalah Wajib Pajak aktif yang terdaftar di KPP Madya Bandung.Data dikumpulkan menggunakan metode incidental sampling.Pengumpulan data dilakukan dengan penyebaran kuesioner.Jumlah kuesioner yang terkumpul sebanyak 78 kuesioner dari 120 kuesioner yang disebar.Penelitian ini dianalisis dengan menggunakan model analisis regresi berganda. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh yang signifikan Kualitas Pelayanan Account Representative terhadap Kepatuhan Wajib Pajak namun tidak terdapat pengaruh Tax Knowledge terhadap Kepatuhan Wajib Pajak. Kata Kunci:Kualitas Pelayanan Account Representative (AR), Tax Knowledge, Kepatuhan Wajib Pajak
本研究的目的是测试和发现经验证据,证明客户代表服务(AR)和塔克斯知识产权的质量是否与税务局(万隆分局的研究)有关。本研究使用的样本是万隆避税中心注册的活税。数据采用样本钻法收集。数据收集是通过问卷的部署进行的。由120份分配问卷中收集的问卷数为78个。本研究采用多种回归分析模型进行分析。这项研究的结果表明,客户表现服务的质量对纳税人合规有重大影响,但对纳税人合规没有Tax Knowledge影响。关键词:客户代表服务质量(AR)、知识产权、纳税人合规
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引用次数: 0
Analisa Karakteristik Peminum Teh di Kota Bandung 分析万隆饮茶者的特征
Pub Date : 2019-05-07 DOI: 10.28932/JAM.V11I1.1543
Fernando Leonardo, Nur Imam Taufik, Dwi Rianawati
The surplus of tea industries in Indonesia is predicted to reach 56.877 tons in 2020. The decrease in the value of exports and the increase of tea production with a low tea consumption level has been the cause of this phenomenon. One of the ways to prevent this from happening is by improving tea consumption level in Indonesia. This studyaims to determine the characteristics of tea drinkers in the city of Bandung which is one of the major cities in Indonesia. This study uses a descriptive method with a qualitative approach. The number of sample used was 350 tea drinkers in Bandung who were processed using cross tabulation analysis techniques. The results showed that tea drinkers in Bandung were consumers who were in the middle to upper category who were practical people who liked tea in a package with a fresh tea flavor but not too bitter, and refreshing. Keywords: Tea, Targeting, Consumers’ Characteristics
预计到2020年,印尼茶业的剩余量将达到56.877吨。造成这一现象的原因是出口价值的减少和茶叶生产的增加,而茶叶消费水平却很低。防止这种情况发生的方法之一是提高印尼的茶叶消费水平。本研究旨在确定万隆市饮茶者的特点,万隆市是印度尼西亚的主要城市之一。本研究采用定性结合的描述性研究方法。使用的样本数量是万隆的350名饮茶者,他们使用交叉表分析技术进行处理。结果显示,万隆地区的饮茶者是中上阶层的消费者,他们是实际的人,喜欢茶味清新但不太苦、清爽的包装。关键词:茶叶,定位,消费者特征
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引用次数: 0
Faktor-faktor Iklan yang Dapat Menarik Penonton Untuk Menonton Iklan Skip-Ads di Youtube Sampai Selesai 广告因素可以吸引观众在Youtube上观看跳绳广告,直到它完成
Pub Date : 2019-05-07 DOI: 10.28932/JAM.V11I1.1544
Claudy Gabriella
Along with the changing times, technology plays an important role in the marketing world. The increasing use of the internet has led to the shift of marketing using print media into online media. Deployment of marketing strategies can be found through various platforms such as websites and social media. One popular website is used as a means to market your product or service is YouTube. If someone is using YouTube certainly will often encounter many types of ads, but the most common and often comes up is true view in-stream ads that are usually will appear before the video starts. The ad will run for 5 seconds before it was finally has available options for in-skip. The problem that occurs is the lack of enthusiastic viewers to watch ads are marked with the number of viewers that will be to skip even before watching the commercials and this becomes a problem that hurt the company because it can not deliver the message properly. Therefore, researcher will find out the factors that can make viewers watch ads up to completion that are divided by age and gender. The method used in this study is exploratory research and based on the goals of this research it is an applied research because it will be used as a solution to solve the existing problems. The data collection will be done in two (2) methods: literature review and depth interview. The results showed the existence of some differences and some similarities between groups that will be presented in tabular form, analysed in qualitative method. Keyword: Online Advertising, YouTube, True View In-stream Ads, Exploratory Research, Depth Interview
随着时代的变化,技术在营销世界中扮演着重要的角色。随着互联网的日益普及,市场营销从纸质媒体转向了网络媒体。营销策略的部署可以通过网站和社交媒体等各种平台找到。一个流行的网站被用来作为营销你的产品或服务的手段是YouTube。如果有人正在使用YouTube,肯定会经常遇到许多类型的广告,但最常见和最经常出现的是真实观看流媒体广告,通常会在视频开始之前出现。广告将运行5秒,然后才最终有可选择的跳过。出现的问题是缺乏观看广告的热情观众,甚至在观看商业广告之前就会跳过观众的数量,这成为一个伤害公司的问题,因为它不能正确地传递信息。因此,研究人员将找出能够使观众观看广告直到完成的因素,这些因素将按年龄和性别进行划分。本研究使用的方法是探索性研究,基于本研究的目标,它是一种应用研究,因为它将作为解决现有问题的解决方案。数据收集将采用两种方法:文献综述和深度访谈。结果表明,两组之间存在一些差异和一些相似之处,将以表格形式呈现,并以定性方法进行分析。关键词:网络广告,YouTube,真视流媒体广告,探索性研究,深度访谈
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引用次数: 10
Pengaruh Nation Branding “Pesona Indonesia” Terhadap Preferensi Tujuan Wisata Masyarakat Kota Bandung 品牌“印尼魅力”对万隆偏好旅游目的地的影响
Pub Date : 2019-05-07 DOI: 10.28932/JAM.V11I1.1542
S. Sugi, A. Putri
Tourism is one industry that has the potential to drive the economy and provide a positive impact on more developed national development. Nation Branding program carried out by the Ministry of Tourism and Creative Economy (Kemenparekraf) to improve the image and attract tourists to various destinations to Indonesians themselves. The research method used in this study is descriptive explanatory method using questionnaires and observations. The sampling method used is nonprobiliy sampling. in the study there are independent or independent variables (X) namely Nation Branding consisting of exports, governance, investment, culture, people, and tourism. The dependent variable (Y) is the preference of the tourist destination.The results showed that the nation branding variable had a significant influence on tourist destination preferences. The independent variable of the most influential nation branding is culture and tourism. The independent variable of the most influential nation branding is culture and tourism. The author recommends to increase the tagline "Pesona Indonesia" with more massive and effective marketing consistently. In addition, it is necessary to have optimal support and cooperation between tourism stakeholders to be in line with what they want to convey by the tagline "Pesona Indonesia". Keywords: Nation Branding, Preferensi Tujuan Wisata, Pesona Indonesia, Indonesia.
旅游业是一个有潜力推动经济并对更发达国家的发展产生积极影响的行业。由旅游和创意经济部(Kemenparekraf)开展的国家品牌计划,以改善形象并吸引游客到印度尼西亚自己的各个目的地。本研究采用问卷调查和观察相结合的描述性解释方法。使用的抽样方法是非概率抽样。在研究中有自变量或自变量(X),即由出口、治理、投资、文化、人员和旅游组成的国家品牌。因变量(Y)是旅游目的地的偏好。结果表明,国家品牌变量对旅游目的地偏好有显著影响。最具影响力国家品牌的自变量是文化和旅游。最具影响力国家品牌的自变量是文化和旅游。作者建议增加标语“Pesona印度尼西亚”与更大规模和有效的营销一致。此外,有必要在旅游利益相关者之间获得最佳的支持和合作,以符合他们希望通过标语“Pesona Indonesia”传达的内容。关键词:民族品牌;优选图胡安·维萨塔;印尼比索纳;
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引用次数: 0
Pengaruh Penerapan Enterprise Risk Management (COSO) Terhadap Nilai Perusahaan:Studi Empiris pada Perusahaan Manufaktur yang Terdaftar di BEI 企业风险管理(COSO)应用对公司价值的影响:对北注册制造公司的实证研究
Pub Date : 2019-05-07 DOI: 10.28932/JAM.V11I1.1539
Adie Pamungkas
In the business world there are lot of uncertainties, every activity carried out or decisions taken always had risks, both small and large. The intelligence of managers, the technological sophistication used even the age of the company will not guarantee success. Today many old companies suddenly go bankrupt, including in Indonesia, the inability of companies to manage risk is the most fatal mistake. This study aims to determine the effect of the application of Enterprise risk management (COSO) on Corporate Value with the Price Book Value (PBV) method.The research method used is descriptive analysis method that is a method that describes what happens to the company based on the facts or events at the company. The author uses a purposive sampling method. The data used is secondary data sourced from annual reports from the 10 best manufacturing companies of the Forbes magazine listed on the Indonesia Stock Exchange for the period 2012-2015. The results of testing the data show that Enterprise risk management has an influence on Company Value. Based on the results of calculations So 4.186 t count> 2.02 t table. While the significant level is 0,000 <0,05. This indicates that ERM has a positive effect on Company Value.   Keyword: Enterprise Risk Management: COSO: Corporate Value: Price Book Value (PBV)
在商业世界里有很多不确定因素,每一项活动或每一项决定都有或大或小的风险。管理人员的智慧、技术的成熟甚至公司的年龄都不能保证成功。今天,许多老公司突然破产,包括在印度尼西亚,公司无法管理风险是最致命的错误。本研究旨在利用价格帐面价值(PBV)方法来确定企业风险管理(COSO)的应用对企业价值的影响。使用的研究方法是描述性分析法,这是一种基于公司的事实或事件来描述公司发生的事情的方法。作者采用了有目的的抽样方法。使用的数据是二手数据,来自福布斯杂志在印度尼西亚证券交易所上市的10家最佳制造业公司2012-2015年的年度报告。对数据的检验结果表明,企业风险管理对公司价值有影响。根据计算结果得出4.186 t计数> 2.02 t表。而显著性水平为0000 < 0.05。这表明ERM对公司价值有正向影响。关键词:企业风险管理;COSO;企业价值;
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引用次数: 9
Analisis Sistem Kompensasi Terhadap Kinerja Driver Transportasi Online 补偿系统分析在线运输司机性能
Pub Date : 2018-11-08 DOI: 10.28932/jam.v10i2.1083
Fitriyah Nurhidayah
Compensation and work performance are closely related. Adequate and proper compensation would generally  drive employees  to work  better which later could boost up their work performance. This paper is aim to analyze the effect of compensation toward work performance at online transportation companies in Indonesia. The companies’ policy on compensation as claimed by the emloyees  have changed and made the employees uncomfortable. The research was conducted to 63 online transportation drivers. The primary data was used in this research. Questionnares were conducted to those online transportation drivers.  This research used validity, reliability, regression analysis and t-test as part of research method. The result of the study showed that compesation effets the drivers’ work performance by 53%. The result of t-test, it has been proven that compensation significantly influence drivers’ work performance.Keywords: Compensation, Performance, Online Transportation,Online Transportation Drivers.
薪酬与工作绩效密切相关。充分和适当的补偿将generallyÂ驱动employeesÂ到workÂ更好,随后可以提高他们的工作绩效。本文旨在分析印尼在线运输公司薪酬对工作绩效的影响。emloyeesÂ所声称的公司的补偿政策发生了变化,让员工感到不舒服。该研究对63名在线交通司机进行了调查。本研究采用了原始数据。对这些在线交通司机进行了问卷调查。Â本研究使用效度、信度、回归分析和t检验作为研究方法的一部分。研究结果表明,薪酬对驾驶员工作绩效的影响达53%。通过t检验,证明薪酬对驾驶员工作绩效有显著影响。关键词:薪酬,绩效,在线交通,在线交通司机。
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引用次数: 3
Implementasi Sistem Informasi dan Strategipada Industri Travel di Kota Yogyakarta 日惹信息系统和旅游业战略的实施
Pub Date : 2018-11-08 DOI: 10.28932/JAM.V10I2.1078
Fauzy Besta Pratamayuda, Fitriati Akmila
Information System are series of activities that process data becoming information. Strategy are plans made to achieve goals. The purpose if this research is to investigate the implementation of information system with information technology, management information system, accounting information system and the strategies implemented by the travel industries in the city of Yogyakarta in facing online travel agents. This research is a qualitative descriptive research with interview and observation for data collection. The results of this research shows that travel industries already use information system and strategies well. For the business process in each travel industries, they already use information system although the system is not yet integrated. Moreover, selling strategies they took has influenced their sales though they did not reached their profit target.Keywords: Travel Industries, Information Technology, Information Systems, Strategies
信息系统是将数据转化为信息的一系列活动。战略是为实现目标而制定的计划。本研究的目的是探讨日惹市旅游业在面对网上旅行社时,运用资讯科技、管理资讯系统、会计资讯系统实施资讯系统的策略。本研究采用访谈法和观察法进行定性描述性研究。研究结果表明,旅游行业已经很好地运用了信息系统和策略。对于各个旅游行业的业务流程,虽然系统尚未集成,但已经使用了信息系统。此外,他们采取的销售策略影响了他们的销售,虽然他们没有达到利润目标。关键词:旅游业,信息技术,信息系统,策略
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引用次数: 0
Pengaruh Tindak Lanjut Hasil Pemeriksaan, Kompetensi Sumber Daya Manusia dan Pemanfaatan Teknologi Informasi Terhadap Kualitas Laporan Barang Milik Negara (Survey pada Direktorat Jenderal Sumber Daya Air, Kementerian Pekerjaan Umum dan Perumahan Rakyat) 对国家财产质量报告的后续调查、人力资源能力和信息技术利用的影响(对水资源总局、公共工程部和人民住房部的调查)
Pub Date : 2018-11-08 DOI: 10.28932/JAM.V10I2.1089
Legi Mugiarty, Hamzah Ritchi, Arie Pratama
Penelitian ini bertujuan untuk menguji tindak lanjut hasil pemeriksaan terhadap kualitas laporan barang milik Negara, kompetensi sumber daya manusia terhadap kualitas laporan barang milik Negara dan pemanfaatan teknologi informasi terhadap kualitas laporan barang milik Negara Direktorat Jenderal Sumber Daya Air Kementerian Pekerjaan Umum dan Perumahan Rakyat.Metode yang digunakan adalah metode deskriptif analitis dengan menggunakan pendekatan suatu Survey. Populasi sasaran yang diteliti adalah 147 Satuan Kerja di Lingkungan Direktorat Jenderal Sumber Daya Air dengan Kepala Satuan Kerja dan Petugas Barang Milik Negara sebagai responden. Teknik sampel yang digunakan adalah teknik sensus. Metode analisis data menggunakan Covariance-Based Structural Equation Model (CB-SEM) tools LISREL versi 8.70.Hasil penelitian menunjukan bahwa secara parsial tindak lanjut hasil pemeriksaan tidak berpengaruh terhadap kualitas laporan barang milik negara, kompetensi sumber daya manusia berpengaruh terhadap kualitas laporan barang milik negara, pemanfaatan teknologi informasi berpengaruh terhadap kualitas laporan barang milik negara.Kata Kunci : Tindak Lanjut Hasil Pemeriksaan, Kompetensi, Pemanfaatan Teknologi Informasi, Kualitas Laporan
本研究旨在测试对国家财产报告质量、对国家财产报告质量和信息技术利用的审查结果,以测试对国家财产报告质量的审查结果。使用的方法是通过调查方法的分析描述性方法。受调查的目标人口是水资源总局总局(general water recommission)的147个工作单位,其中有联合国工作组负责人和国家财产官员作为受访者。所采用的样本技术是一种人口普查技术。使用基于同变量的结构平衡模型(CB-SEM) LISREL工具版本8.70进行数据分析的方法。研究表明,部分审查结果对国家财产报告的质量没有影响,人力资源能力对国家财产报告的质量、信息技术的利用对国家财产报告的质量也没有影响。关键词:后续测试结果、能力、信息技术利用、报告质量
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引用次数: 1
Analisis Sistem Pengendalian Internal Melalui Audit Berbasis Risiko (ABR) Oleh Aparat Pengawas Intern Pemerintah (APIP) Dalam Mencapai Target Rencana Pembangunan Jangka Menengah Daerah (RPJMD) Studi Kasus pada Inspektorat Kota Banjarbaru 通过国家内部监督(APIP)的基于风险的审计(ABR)来分析内部控制系统
Pub Date : 2018-11-08 DOI: 10.28932/JAM.V10I2.1077
Mujennah, Budi Artinah
This research explains the role of APIP in carrying out, its functions and duties to achieve the target of Regional Medium Term Plan (RPJMD) 2016-2020. Inspectorate of Banjarbaru City as an element of local government oversight is required to act as an institution capable of improving the quality of supervision on the way of regional development, so as to realize good governance and clean governance. Quoted from the RENSTRA Inspektorat Banjarbaru City there are still strategic issues that can hamper the implementation of the vision mission RPJMD mission in Inspectorate Banjarbaru City. These strategic issues include many findings and recommendations of the results of the investigation that have not been followed up, the lack of strict sanctions on the management of performance andinternal control is not good, the quality of public services should still be improved, supervision procedures have not run well, commitment and motivation APIP still needs to be improved. In addition, the Inspectorate of Banjarbaru City has limited resources so it must be able to work efficiently and effectively. as well as the non- implementation of Risk-Based Audit approaches for all functional functional officials. Through an effective internal control system and effective RSP audit implementation is expected to assist APIP's role in implementing the RPJMD 2016- 2020 to reduce strategic issues and mitigate risk to acceptable limits.Keywords:Risk Based Audit (RBA), Government Internal Control System (SPIP), Inspectorate, Good Governance(GC), Clean Governance (CG), Government Internal Supervisory Apparatus (APIP)
本研究解释了APIP在实施2016-2020年区域中期计划(RPJMD)目标中的作用,其职能和职责。Banjarbaru市督察团作为地方政府监督的一个组成部分,需要作为一个能够在区域发展道路上提高监督质量的机构,从而实现善治和廉政。引用RENSTRA Banjarbaru市巡视员的话,仍然存在一些战略问题,可能会阻碍在Banjarbaru市巡视员执行RPJMD任务。这些战略性问题包括许多调查结果和建议没有跟进,对绩效管理缺乏严格的制裁,内部控制不好,公共服务质量仍有待提高,监督程序运行不佳,承诺和激励APIP仍有待改进。此外,班贾巴鲁市监察局的资源有限,因此它必须能够有效地开展工作。以及未对所有职能官员实施基于风险的审计方法。通过有效的内部控制系统和有效的RSP审计实施,预计将协助APIP在实施RPJMD 2016- 2020方面发挥作用,以减少战略问题并将风险降低到可接受的范围内。关键词:风险审计(RBA),政府内部控制系统(SPIP),监察员,善治(GC),廉政(CG),政府内部监督机构(APIP)
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引用次数: 4
Efektivitas Project Based Learning Model Melalui Proyek PKA-KKA Dalam Pembelajaran Audit Internal di Diklat JFA Ahli Polri 项目的有效学习模式是通过波利专家JFA的彭卡卡内部审计学习项目编写的
Pub Date : 2018-11-08 DOI: 10.28932/JAM.V10I2.1079
M. Kamal
This action research aims to assess the effectiveness of internal audit learning in the education and training of internal police of the National Police through project based learning models. The project was chosen with consideration; there is a gap between the conditions of 24 training participants from the role of law enforcement (watchdog) and new roles as candidates for internal auditors (assurance and consulting). The research method uses qualitative and quantitative.The project provided in the form of "making PKA and KKA" with the audit object is the police work unit in their respective regions. Learning effectiveness was assessed by trainers quantitatively, pre post test, and qualitatively, observations, and by training participants through online surveys. The results showed that there was an increase in understanding of internal audit through an increase in the average value of 36.46 from the average value of pre-test, 50.42 to the average post-test score, 86.88. While the results of the observations indicate that the internal audit learning process has been effective with evidence of the activities of PKA and KKA participants and projects that can be completed properly. On the other hand, a qualitative assessment of online participants showed that 58.3% of participants rated learning as having improved internal audit understanding. The rest assessed that interactive learning (25%) and fun (16.7%).Keywords: Internal Audit, Project Based Learning Model
本行动研究旨在通过基于项目的学习模式评估内部审计学习在国家警察内部警察教育和培训中的有效性。这个项目的选择是经过深思熟虑的;24名执法人员(监督)的培训参与者的条件与作为内部审计员候选人(保证和咨询)的新角色之间存在差距。研究方法采用定性与定量相结合的方法。以“制作PKA和KKA”的形式提供的项目,审计对象为所在地区的公安工作单位。学习效果通过培训者定量地、前后测试、定性地、观察和通过在线调查培训参与者进行评估。结果表明,学生对内部审计的了解程度从前测平均值、50.42分提高到后测平均值86.88分,平均提高了36.46分。虽然观察结果表明,内部审计学习过程是有效的,有证据表明PKA和KKA参与者的活动和项目可以适当完成。另一方面,对在线参与者的定性评估显示,58.3%的参与者认为学习提高了对内部审计的理解。其余的评估是互动学习(25%)和乐趣(16.7%)。关键词:内部审计,基于项目的学习模式
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引用次数: 0
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