Pub Date : 2002-07-01DOI: 10.1331/108658002763029571
D. West, Noel E. Wilkin, J. Bentley, F. Gilbert, D. D. Garner
OBJECTIVE To determine what information people use in forming beliefs about pharmacists' trustworthiness and to determine whether these pieces of information can be categorized using elements of a model of belief processing. DESIGN Participants in two focus groups were asked about the trustworthiness of pharmacists in one dispensing scenario and two pharmaceutical care scenarios. Transcripts were analyzed, and each piece of information provided was coded as an evidence statement or a claim, according to a model of belief processing. SETTING University campus. PARTICIPANTS University staff and students. MAIN OUTCOME MEASURES Information used to form beliefs about pharmacists' trustworthiness and classification of the information using constructs from the model of belief processing. RESULTS Coders identified 92 evidence statements and 19 claims. An evaluation of the data across the scenarios using predetermined criteria showed 20 evidence statements and 11 claims to be the most salient pieces of information used to form beliefs about pharmacists' trustworthiness. In considering the pharmaceutical care scenarios, participants focused more on communication and interpersonal skills when forming a trustworthiness belief. The information could be categorized as evidence statements or claims, which are parts of arguments as described by a model of belief processing. CONCLUSION The study participants used the pharmacists' credentials, communication skills, personableness, and appearance to form trustworthiness beliefs. Overall, they wanted pharmacists to be honest, knowledgeable, and caring. Variables used to form trustworthiness beliefs represent different levels of abstraction that can be detected and coded using a model of belief processing.
{"title":"Understanding how patients form beliefs about pharmacists' trustworthiness using a model of belief processing.","authors":"D. West, Noel E. Wilkin, J. Bentley, F. Gilbert, D. D. Garner","doi":"10.1331/108658002763029571","DOIUrl":"https://doi.org/10.1331/108658002763029571","url":null,"abstract":"OBJECTIVE\u0000To determine what information people use in forming beliefs about pharmacists' trustworthiness and to determine whether these pieces of information can be categorized using elements of a model of belief processing.\u0000\u0000\u0000DESIGN\u0000Participants in two focus groups were asked about the trustworthiness of pharmacists in one dispensing scenario and two pharmaceutical care scenarios. Transcripts were analyzed, and each piece of information provided was coded as an evidence statement or a claim, according to a model of belief processing.\u0000\u0000\u0000SETTING\u0000University campus.\u0000\u0000\u0000PARTICIPANTS\u0000University staff and students.\u0000\u0000\u0000MAIN OUTCOME MEASURES\u0000Information used to form beliefs about pharmacists' trustworthiness and classification of the information using constructs from the model of belief processing.\u0000\u0000\u0000RESULTS\u0000Coders identified 92 evidence statements and 19 claims. An evaluation of the data across the scenarios using predetermined criteria showed 20 evidence statements and 11 claims to be the most salient pieces of information used to form beliefs about pharmacists' trustworthiness. In considering the pharmaceutical care scenarios, participants focused more on communication and interpersonal skills when forming a trustworthiness belief. The information could be categorized as evidence statements or claims, which are parts of arguments as described by a model of belief processing.\u0000\u0000\u0000CONCLUSION\u0000The study participants used the pharmacists' credentials, communication skills, personableness, and appearance to form trustworthiness beliefs. Overall, they wanted pharmacists to be honest, knowledgeable, and caring. Variables used to form trustworthiness beliefs represent different levels of abstraction that can be detected and coded using a model of belief processing.","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"30 1","pages":"594-601"},"PeriodicalIF":0.0,"publicationDate":"2002-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75428655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2002-07-01DOI: 10.1331/108658002763029535
A. Stergachis, L. Maine, Lawrence Brown
OBJECTIVES To determine the types of pharmacy services used by consumers, to determine what sources they accessed for information on health and prescription drugs, and to assess their satisfaction with these information sources. DESIGN Telephone survey. SETTING Households. PARTICIPANTS Random sample of 1,201 consumers who reported having used the Internet during the previous 2 months and having filled at least one prescription within the past 6 months. RESULTS Convenience continues to be the primary patronage motive for using a particular pharmacy, followed by price and service. Satisfaction with pharmacy services remains high, with 85% of respondents reporting being satisfied with the process of filling a new prescription and 90% being satisfied with the refill process. Exploratory analyses showed that respondents who reported they always asked questions of their pharmacists were consistently more satisfied with pharmacy services. Consumers ranked physicians and pharmacists as the first and second most important sources for drug information, and they were more satisfied with information obtained from these sources than they were with information obtained from print or electronic information sources. Thirty-six percent of respondents had searched the Internet for information on prescription medications within the past year. CONCLUSION Convenience is still the primary determinant of pharmacy selection, and most consumers continue to use a single pharmacy. Exploratory analysis suggests a direct association between active information seeking from the pharmacist and consumers' satisfaction with pharmacy services.
{"title":"The 2001 National Pharmacy Consumer Survey.","authors":"A. Stergachis, L. Maine, Lawrence Brown","doi":"10.1331/108658002763029535","DOIUrl":"https://doi.org/10.1331/108658002763029535","url":null,"abstract":"OBJECTIVES\u0000To determine the types of pharmacy services used by consumers, to determine what sources they accessed for information on health and prescription drugs, and to assess their satisfaction with these information sources.\u0000\u0000\u0000DESIGN\u0000Telephone survey.\u0000\u0000\u0000SETTING\u0000Households.\u0000\u0000\u0000PARTICIPANTS\u0000Random sample of 1,201 consumers who reported having used the Internet during the previous 2 months and having filled at least one prescription within the past 6 months.\u0000\u0000\u0000RESULTS\u0000Convenience continues to be the primary patronage motive for using a particular pharmacy, followed by price and service. Satisfaction with pharmacy services remains high, with 85% of respondents reporting being satisfied with the process of filling a new prescription and 90% being satisfied with the refill process. Exploratory analyses showed that respondents who reported they always asked questions of their pharmacists were consistently more satisfied with pharmacy services. Consumers ranked physicians and pharmacists as the first and second most important sources for drug information, and they were more satisfied with information obtained from these sources than they were with information obtained from print or electronic information sources. Thirty-six percent of respondents had searched the Internet for information on prescription medications within the past year.\u0000\u0000\u0000CONCLUSION\u0000Convenience is still the primary determinant of pharmacy selection, and most consumers continue to use a single pharmacy. Exploratory analysis suggests a direct association between active information seeking from the pharmacist and consumers' satisfaction with pharmacy services.","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"1 1","pages":"568-76"},"PeriodicalIF":0.0,"publicationDate":"2002-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83054682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2002-07-01DOI: 10.1331/108658002763029652
K. Kulkarni
{"title":"Helping patients with diabetes select a blood glucose monitor.","authors":"K. Kulkarni","doi":"10.1331/108658002763029652","DOIUrl":"https://doi.org/10.1331/108658002763029652","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"74 1","pages":"658-9"},"PeriodicalIF":0.0,"publicationDate":"2002-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89626884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2002-01-01DOI: 10.1331/108658002763538008
T. Brock
{"title":"Where there's smoke...","authors":"T. Brock","doi":"10.1331/108658002763538008","DOIUrl":"https://doi.org/10.1331/108658002763538008","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"63 1","pages":"10-1"},"PeriodicalIF":0.0,"publicationDate":"2002-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80579361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-09-01DOI: 10.1016/S1086-5802(16)31308-0
C. Gaither, D. Kirking, F. Ascione, L. Welage
{"title":"Consumers' Views on Generic Medications","authors":"C. Gaither, D. Kirking, F. Ascione, L. Welage","doi":"10.1016/S1086-5802(16)31308-0","DOIUrl":"https://doi.org/10.1016/S1086-5802(16)31308-0","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"14 1","pages":"729-736"},"PeriodicalIF":0.0,"publicationDate":"2001-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84662162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-09-01DOI: 10.1016/S1086-5802(16)31303-1
D. Mott, B. Sorofman, D. Kreling, J. Schommer, C. Pedersen
{"title":"A Four-State Summary of the Pharmacy Workforce","authors":"D. Mott, B. Sorofman, D. Kreling, J. Schommer, C. Pedersen","doi":"10.1016/S1086-5802(16)31303-1","DOIUrl":"https://doi.org/10.1016/S1086-5802(16)31303-1","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"1 1","pages":"693-702"},"PeriodicalIF":0.0,"publicationDate":"2001-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89328022","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-09-01DOI: 10.1016/S1086-5802(16)31307-9
D. Kirking, C. Gaither, F. Ascione, L. Welage
{"title":"Pharmacists' Individual and Organizational Views on Generic Medications","authors":"D. Kirking, C. Gaither, F. Ascione, L. Welage","doi":"10.1016/S1086-5802(16)31307-9","DOIUrl":"https://doi.org/10.1016/S1086-5802(16)31307-9","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"27 1","pages":"718-722"},"PeriodicalIF":0.0,"publicationDate":"2001-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74652344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-07-01DOI: 10.1016/S0003-0465(15)33317-6
S. Scott, L. Constantine
{"title":"Chemical dependence hits health professionals hard","authors":"S. Scott, L. Constantine","doi":"10.1016/S0003-0465(15)33317-6","DOIUrl":"https://doi.org/10.1016/S0003-0465(15)33317-6","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"19 1","pages":"8-10"},"PeriodicalIF":0.0,"publicationDate":"2001-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88335361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-07-01DOI: 10.1016/S0003-0465(15)33323-1
D. Longyhore
{"title":"What is the ‘Utah experience’?","authors":"D. Longyhore","doi":"10.1016/S0003-0465(15)33323-1","DOIUrl":"https://doi.org/10.1016/S0003-0465(15)33323-1","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"438 1","pages":"19-21"},"PeriodicalIF":0.0,"publicationDate":"2001-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76667673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2001-05-01DOI: 10.1016/S1086-5802(16)31257-8
E. Frackiewicz, T. Shiovitz
{"title":"Evaluation and management of premenstrual syndrome and premenstrual dysphoric disorder.","authors":"E. Frackiewicz, T. Shiovitz","doi":"10.1016/S1086-5802(16)31257-8","DOIUrl":"https://doi.org/10.1016/S1086-5802(16)31257-8","url":null,"abstract":"","PeriodicalId":17212,"journal":{"name":"Journal of the American Pharmaceutical Association","volume":"56 1","pages":"437-47"},"PeriodicalIF":0.0,"publicationDate":"2001-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74848929","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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