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The linkage between team communication, team motivation and search and rescue team performance 团队沟通、团队激励与搜救团队绩效之间的联系
Q4 MANAGEMENT Pub Date : 2023-11-09 DOI: 10.4102/sajhrm.v21i0.2217
Azlyn Ahmad Zawawi, Norsyazwani Ab Halim, Nur Zafifa Kamarunzaman, Azita Ahmad Zawawi, Fatimah Wati Halim
Orientation: This study examined the linkage between team communication, team motivation and search and rescue (SAR) team performance.Research purpose: The study intends to investigate the impact of selected team factors that affect team performance, while adding to the scarce studies done on SAR team performance (especially in Malaysia).Motivation for the study: Search and rescue teams are skilled elite teams that can reflect the true characteristics of a team’s performance.Research approach / design and method: The study comprised 850 individual team members who were aggregated into 209 teams. Teams were among the SAR teams of the Malaysian Fire and Rescue Department. The study used a quantitative approach, employing the purposive sampling technique. The relationships between team communication, team motivation and SAR team performance were analysed using the structural equation modelling (SEM).Main findings: The results indicate that team communication affects SAR team performance; however, the relationship is not mediated by team motivation.Practical/managerial implications: Team communication is vital to the achievement of teams’ objectives. However, in life-and-death situations, which are usual for SAR teams, team motivation does not have a role in how communication affects the teams’ performance. Team leaders and the managers of SAR teams need to focus on effective communication techniques in order to achieve excellent performance. This includes the use of appropriate verbal and non-verbal communication.Contribution/value-add: This study adds value to the current literature on team performance, specifically SAR team performance.
本研究旨在探讨团队沟通、团队动机与搜救团队绩效的关系。研究目的:本研究旨在调查选定的团队因素对团队绩效的影响,同时补充对SAR团队绩效的稀缺研究(特别是在马来西亚)。研究动机:搜救队是技术娴熟的精英队伍,能够反映出团队表现的真实特征。研究方法/设计和方法:该研究包括850个单独的团队成员,他们被聚集到209个团队中。这些队伍是马来西亚消防和救援部门搜救队伍中的一员。本研究采用定量方法,采用目的性抽样技术。运用结构方程模型(SEM)分析了团队沟通、团队动机与SAR团队绩效之间的关系。主要研究发现:团队沟通影响SAR团队绩效;然而,这种关系不受团队动机的调节。实际/管理意义:团队沟通对团队目标的实现至关重要。然而,在生死攸关的情况下,团队动机在沟通如何影响团队绩效方面没有作用,这对搜救队来说是很常见的。团队领导和搜救团队的管理者需要关注有效的沟通技巧,以实现卓越的绩效。这包括使用适当的语言和非语言交流。贡献/增值:本研究为目前有关团队绩效,特别是SAR团队绩效的文献增加了价值。
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引用次数: 0
Psychosocial factors influencing change management: An African cross-border acquisition case 影响变革管理的心理社会因素:一个非洲跨国收购案例
Q4 MANAGEMENT Pub Date : 2023-10-31 DOI: 10.4102/sajhrm.v21i0.2279
Annelize Van Niekerk
Orientation: Cross-border acquisitions are instrumental in international businesses’ expansions, even though 70% fail. This necessitates risk and change management as driving forces. The context of this case study is within a change management initiative implementation during a cross-border acquisition between a global organisation and its African subsidiary. Research purpose: The study explored the psychosocial factors that influence the successful implementation of a change management initiative. Also, recommendations are made towards mitigating psychosocial risks that should be incorporated as part of a well-thought-through change management initiative and process, in a multifaceted Africa context. Motivation for the study: To understand the psychosocial factors posing a risk and becoming impeding factors within a multifaceted African merger and during a cross-border change management initiative. Research approach/design and method: A qualitative approach and case study design, adopting a hermeneutic phenomenological paradigm, was applied. Data were collected through semi-structured interviews and analysed using Tesch’s content analysis. Main findings: Having an awareness of psychosocial factors influencing change initiatives, requires interconnectedness and co-construction, to enable successful implementation, while mitigating risk. The African context greatly values culture, relationship, trust, respect, and collaboration. Thus, risk cannot be managed without managing change and contrariwise. Practical/managerial implications: In multifaceted Africa, the importance of stakeholder inclusion and engagement are highlighted, and the importance of stakeholder and task integration towards mitigating risks and modifying psychosocial behaviour are emphasised. Contribution/value-add: Substantive evidence enables a better understanding of psychological risk factors impeding change within a multifaceted environment. Interconnectedness and co-construction enable effective risk mitigation and change implementation.
定位:跨国收购是国际企业扩张的重要手段,尽管70%的企业失败了。这就需要将风险和变更管理作为驱动力。本案例研究的背景是在一家全球性组织及其非洲子公司之间的跨境收购期间实施变更管理计划。研究目的:本研究探讨影响变革管理计划成功实施的社会心理因素。此外,还提出了减轻社会心理风险的建议,这些建议应在多方面的非洲背景下作为经过深思熟虑的变革管理倡议和进程的一部分。研究动机:了解在多方面的非洲合并和跨界变革管理倡议中构成风险并成为阻碍因素的社会心理因素。研究方法/设计与方法:采用定性方法和案例研究设计,采用解释学现象学范式。通过半结构化访谈收集数据,并使用Tesch的内容分析进行分析。主要发现:认识到影响变革举措的社会心理因素,需要相互联系和共同建设,以便能够成功实施,同时降低风险。非洲环境非常重视文化、关系、信任、尊重和合作。因此,不管理变更就无法管理风险,反之亦然。实际/管理影响:在多方面的非洲,强调了利益相关者包容和参与的重要性,强调了利益相关者和任务整合对减轻风险和改变社会心理行为的重要性。贡献/增值:实质性证据有助于更好地理解在多方面环境中阻碍变革的心理风险因素。相互联系和共同构建能够有效地降低风险和实施变更。
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引用次数: 0
Developing ambidexterity and resilience: The predictive role of high-performance work systems 发展双重性和弹性:高性能工作系统的预测作用
Q4 MANAGEMENT Pub Date : 2023-09-29 DOI: 10.4102/sajhrm.v21i0.2226
Charles Hanu, Njabulo Khumalo
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引用次数: 0
The perceived impact of a global pandemic on a provincial department’s organisational structure 全球流行病对省级部门组织结构的影响
Q4 MANAGEMENT Pub Date : 2023-09-27 DOI: 10.4102/sajhrm.v21i0.2254
Kiara N. Nyanhongo, Lesego V. Mokhutsane, Mahlapane T. Mosebi, Thato M. Thobejane, Thabang S. Mathudi, Musawenkosi D. Saurombe
Orientation: Several existing studies examine the effect organisational structures have on businesses, but there is limited research that considers the effects unforeseen crises have on organisational structures. Research purpose: The study sought to determine the effects that the coronavirus disease 2019 (COVID-19) pandemic and lockdown had on the organisational structure of a provincial health department, specifically relating to performance management, employee productivity and organisational citizenship behaviour. Motivation for the study: Additional pressure on health workers, who were seen as ‘essential workers’ during the pandemic, motivated the investigation of how organisational structure affects employees’ ability to perform their duties during crises. Research approach/design and method: The study employed a quantitative research approach, using surveys. A non-experimental research method and convenience sampling were employed and a sample of 207 respondents ( n = 207) was achieved. Main findings: The respondents agreed that the pandemic did not cause a decline in their performance due to effective workload management. They also agreed that they still felt passionate about their work during the pandemic. They further posited that the pandemic emphasised the importance of teamwork. Practical/managerial implications: The study offers insights into some factors that produced successful outcomes when handling the pandemic, which can inform organisational strategy during any similar future crises. Contribution/value-add: The study adds to the limited literature linking human resources management and change or crisis management, which is critical when navigating a rapidly changing present and an increasingly uncertain workplace future.
取向:已有的一些研究考察了组织结构对企业的影响,但考虑到不可预见的危机对组织结构的影响的研究有限。研究目的:本研究旨在确定2019年冠状病毒病(COVID-19)大流行和封锁对省级卫生部门组织结构的影响,特别是与绩效管理、员工生产力和组织公民行为有关的影响。研究动机:在大流行期间,卫生工作者被视为“关键工作者”,他们面临的额外压力促使人们调查组织结构如何影响员工在危机期间履行职责的能力。研究方法/设计和方法:本研究采用定量研究方法,采用问卷调查。本研究采用非实验研究方法和方便抽样,共获得207份调查问卷(n = 207)。主要调查结果:答复者一致认为,由于有效的工作量管理,大流行病并未导致其业绩下降。他们还一致认为,在大流行期间,他们仍然对自己的工作充满热情。他们进一步认为,大流行强调了团队合作的重要性。实际/管理意义:该研究提供了在应对大流行时产生成功结果的一些因素的见解,可以为未来任何类似危机期间的组织战略提供信息。贡献/增值:该研究补充了有限的将人力资源管理与变革或危机管理联系起来的文献,这在应对快速变化的现在和日益不确定的职场未来时至关重要。
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引用次数: 0
Talent approaches for the South African automotive industry 南非汽车工业的人才途径
Q4 MANAGEMENT Pub Date : 2023-09-22 DOI: 10.4102/sajhrm.v21i0.2224
Wayne E. Macpherson, Amanda Werner, Michelle R. Mey
Orientation: South African automotive organisations require talented employees to compete both nationally and on a global scale, within the setting of Industry 4.0. Research purpose: This article was aimed at identifying talent management approaches for South African automotive organisations to ensure the availability of talent for Industry 4.0 talent demands. Motivation for this study: In general, South African organisations struggle with securing, developing and retaining talent, a challenge aggravated by accelerated technological breakthroughs accompanying Industry 4.0. Research approach/design and method: This article reports on the quantitative component of a combined method study conducted in South Africa’s automotive industry. Data were collected from operational and human resource management professionals in automotive organisations through convenience sampling. Main findings: A greater collaborative effort is required of key stakeholders associated with the automotive industry and within automotive organisations to address the issue of talent in a holistic and focused manner. Practical/managerial implications: The adoption of advanced technologies in the automotive industry necessitates the upskilling and reskilling of current employees, and a renewed focus on attracting talent specifically targeted for Industry 4.0 developments which require collaboration between government, automotive industry, and educational institutions. Contribution/value-add: The article emphasised a holistic approach to talent supply and management for South African automotive organisations in consideration of Industry 4.0, with implications for the government, educational institutions and the automotive industry.
定位:在工业4.0的背景下,南非汽车组织需要有才华的员工在国内和全球范围内竞争。研究目的:本文旨在确定南非汽车组织的人才管理方法,以确保工业4.0人才需求的人才可用性。本研究的动机:总的来说,南非的组织都在努力争取、发展和留住人才,伴随着工业4.0的加速技术突破加剧了这一挑战。研究方法/设计和方法:本文报告了在南非汽车行业进行的一项组合方法研究的定量组成部分。数据通过方便抽样的方式从汽车组织的运营和人力资源管理专业人员中收集。主要发现:需要与汽车行业和汽车组织相关的主要利益相关者进行更大的合作,以整体和集中的方式解决人才问题。实际/管理意义:在汽车行业采用先进技术需要提高现有员工的技能和再培训,并重新关注吸引专门针对工业4.0发展的人才,这需要政府、汽车行业和教育机构之间的合作。贡献/增值:本文强调了考虑到工业4.0,对南非汽车组织人才供应和管理的整体方法,对政府、教育机构和汽车行业的影响。
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引用次数: 0
Training and skills development in the wake of the Fourth Industrial Revolution: Evidence from Botswana borehole drilling companies 第四次工业革命后的培训和技能发展:来自博茨瓦纳钻孔钻探公司的证据
IF 1.1 Q4 MANAGEMENT Pub Date : 2023-08-31 DOI: 10.4102/sajhrm.v21i0.2125
Orometswe K. Somfula, Emmanuel Zhanda
Orientation: Organisations are hesitant to implement new technologies that are beneficial to the organisation to achieve their goals more effectively and efficiently.Research purpose: The study’s major aim was to investigate the best practices of training and skills development in the wake of the Fourth Industrial Revolution (4IR) using a case study of Botswana borehole drilling companies.Motivation for the study: Training and skills development in the wake of the 4IR has received little investigation in Botswana and hence this study looked for the best practices in training and skills development in the aftermath of the 4IR and its impact on Botswana’s borehole drilling companies.Research approach/design and method: A quantitative descriptive research design was adopted for this study. A probability sample consisting of 100 participants from a population of 300 workers of Botswana borehole drilling companies was studied. Data were gathered using questionnaires and analysed using Statistical Package for the Social Sciences (SPSS).Main findings: The study findings showed that training and skills development play an important role in equipping employees with new skills, especially in this modern day of technological advancement for an organisation to have a competitive advantage.Practical/managerial implications: There is a need in organisations to unlearn old technologies and practices and relearn new ones to successfully adapt to the realities of disruptions from technological advancement.Contribution/value-add: The study recommended that businesses in the borehole drilling sector should embark on training and skills development if their workers are to keep abreast with the relevant technology in the industry.
取向:组织对实施有利于组织更有效和高效地实现其目标的新技术犹豫不决。研究目的:该研究的主要目的是通过对博茨瓦纳钻井公司的案例研究,调查第四次工业革命(4IR)之后培训和技能发展的最佳实践。研究动机:博茨瓦纳很少对第四次工业革命后的培训和技能开发进行调查,因此本研究旨在寻找第四次工业革命后培训和技能开发的最佳实践及其对博茨瓦纳钻井公司的影响。研究方法/设计与方法:本研究采用定量描述性研究设计。从博茨瓦纳钻孔钻探公司的300名工人中选取100人作为概率样本进行了研究。使用问卷调查收集数据,并使用社会科学统计软件包(SPSS)进行分析。主要发现:研究结果显示,培训和技能发展在为员工提供新技能方面发挥着重要作用,特别是在科技进步的现代,企业要想获得竞争优势。实际/管理意义:组织需要摒弃旧技术和实践,重新学习新技术和实践,以成功适应技术进步带来的破坏现实。贡献/增值:研究建议,钻井行业的企业应该着手培训和技能发展,如果他们的工人要跟上行业的相关技术。
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引用次数: 1
The psychosocial work conditions and mental well-being of independent school heads in South Africa 南非私立学校校长的社会心理工作条件和心理健康
IF 1.1 Q4 MANAGEMENT Pub Date : 2023-08-31 DOI: 10.4102/sajhrm.v21i0.2203
J. E. Breedt, B. Marais, Jon Patricios
Orientation: Numerous international studies have investigated the well-being of school Heads. Studies have shown the impact of psychosocial work conditions leading to burnout and stress, negatively impacting on mental well-being. This study aimed to determine the psychosocial work conditions and mental well-being of South African independent School Heads.Research purpose: Assessing the psychosocial work conditions and the potential impact on mental well-being of school Heads as this has not been previously studied in South Africa.Motivation for the study: Heads have multiple responsibilities in the school setting. An imbalance in job resources and demands as reflected by the psychosocial work conditions negatively impacts mental well-being and puts Heads at risk for mental illness.Research approach/design and method: The study adopted a quantitative research approach, using an anonymous cross-sectional questionnaire design, distributed to Heads of independent schools in South Africa (N = 817; n = 296). A demographic questionnaire, the Copenhagen Psychosocial Questionnaire (COPSOQ) III-middle version and mental health continuum-short form (MHC-SF) were used to collect data. Spearman correlation, analysis of variance and univariate linear regression were used to describe associations.Main findings: This study demonstrated fair correlation between various psychosocial work conditions and mental well-being. Furthermore, two demographic groups were identified as being most at risk for poorer well-being: younger and female Heads.Practical/managerial implications: This study assisted in identifying at risk groups for possible psychosocial intervention.Contribution/value-add: This study served to address the previous knowledge gap in South Africa regarding the mental well-being of school Heads and will potentially pioneer further studies in specific modifiable factors and intervention programmes.
取向:许多国际研究调查了学校校长的福祉。研究表明,社会心理工作条件的影响会导致倦怠和压力,对心理健康产生负面影响。本研究旨在确定南非独立学校校长的社会心理工作条件和心理健康状况。研究目的:评估学校校长的社会心理工作条件及其对心理健康的潜在影响,因为这在南非以前没有进行过研究。研究动机:校长在学校环境中负有多重责任。社会心理工作条件所反映的工作资源和需求的不平衡对心理健康产生负面影响,并使head面临患精神疾病的风险。研究方法/设计和方法:本研究采用定量研究方法,采用匿名横断面问卷设计,向南非私立学校的校长分发(N = 817;N = 296)。采用人口统计问卷、哥本哈根社会心理问卷(COPSOQ) iii -中期版和心理健康连续短表(MHC-SF)收集数据。使用Spearman相关、方差分析和单变量线性回归来描述相关性。主要发现:本研究显示各种社会心理工作条件与心理健康之间存在一定的相关性。此外,有两个人口群体被确定为福祉较差的风险最大:年轻人和女性校长。实践/管理意义:本研究有助于识别可能的心理社会干预的风险群体。贡献/增值:这项研究有助于解决南非以前在学校校长心理健康方面的知识差距,并有可能开创具体可改变因素和干预方案的进一步研究。
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引用次数: 0
Factors affecting the attraction of women to technical mining positions in South Africa 影响南非吸引妇女担任采矿技术职位的因素
IF 1.1 Q4 MANAGEMENT Pub Date : 2023-08-31 DOI: 10.4102/sajhrm.v21i0.2227
Nelly Mashaba, D. Botha
Orientation: Since the advent of democracy, various laws and policies have been enacted to redress past inequalities concerning women’s inclusion in mining.Research purpose: The study aimed to investigate factors influencing women’s attraction to technical positions in the South African mining industry and to also uncover what could be done to encourage their successful participation in the industry.Motivation for the study: Despite the availability of opportunities in the mining industry, women’s occupancy of technical positions is moving at a snail’s pace.Research approach/design and method: The research was conducted using a convergent parallel mixed-methods research design, with a sample consisting of women in technical mining positions and employer representatives.Main findings: The exploratory factor analysis identified four factors as important for attracting women to technical mining positions. These were application and development value, interest value, economic value and social value. The qualitative findings revealed that the following barriers affect the inclusion of women in mining: the lack of career awareness of mining-related qualifications; the notion that mining jobs are physically demanding for women; work-life balance issues and a workplace culture in mining that is perceived as unwelcoming to women.Practical/managerial implications: This research is significant in that it provides employers and human resource managers with information about factors affecting the attraction of women to technical positions in South Africa’s mining industry and globally.Contribution/value-add: This study contributes to the body of knowledge on women in mining, generally, and the factors attracting women to technical mining positions, specifically.
方向:自从民主出现以来,已经颁布了各种法律和政策,以纠正过去在妇女参与采矿方面的不平等现象。研究目的:本研究旨在调查影响南非采矿业技术职位对妇女的吸引力的因素,并揭示可以采取哪些措施鼓励她们成功地参与该行业。研究动机:尽管在采矿业有很多机会,但妇女在技术职位上的占比却非常缓慢。研究方法/设计和方法:研究采用趋同平行混合方法研究设计,样本包括采矿技术职位的妇女和雇主代表。主要发现:探索性因素分析确定了吸引妇女担任采矿技术职位的四个重要因素。它们分别是应用和发展价值、利益价值、经济价值和社会价值。定性调查结果显示,下列障碍影响到妇女参与采矿:缺乏对采矿相关资格的职业认识;认为采矿工作对女性体力要求很高的观念;工作与生活的平衡问题,以及被认为不欢迎女性的采矿业职场文化。实际/管理影响:这项研究意义重大,因为它向雇主和人力资源管理人员提供了有关影响南非采矿业和全球技术职位吸引妇女的因素的资料。贡献/增值:这项研究有助于形成关于妇女从事采矿业的一般知识体系,特别是关于吸引妇女从事采矿技术职位的因素。
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引用次数: 0
Leadership styles as predictors of employee engagement at a selected tertiary institution 领导风格对大专院校员工敬业度的预测作用
IF 1.1 Q4 MANAGEMENT Pub Date : 2023-08-30 DOI: 10.4102/sajhrm.v21i0.2238
G. Southgate, J. K. Aderibigbe, T. Balogun, B. Mahembe
Orientation: The study examined transformational leadership (TFL), transactional leadership (TSL) and servant leadership (SL) as predictors of employee engagement (EE) at a tertiary institution in Cape Town.Research purpose: The study empirically investigated the predictive role of TFL, TSL and SL in EE among a university’s staff in Cape Town.Motivation for the study: The workforce disruption known as ‘The Great Resignation’, in which many Americans voluntarily left their jobs during the coronavirus disease 2019 (COVID-19) pandemic, provides evidence of the necessity for this investigation.Research approach/design and method: The study adopted the positivist philosophical view using an explanatory survey research design and a quantitative approach. The researchers sampled 198 administrative and support staff via a validated questionnaire.Main findings: The study showed a statistically significant collective impact of TFL, TSL and SL on EE (R2 = 0.268; F = 25.019; p 0.01). Similarly, the study’s findings revealed a statistically significant impact of TFL on EE (β = 0.269; t = 3.115; p 0.01) and a statistically significant influence of TSL on EE (β = 0.254; t = 3.020; p 0.01). However, the results indicated that SL did not significantly impact EE.Practical/managerial implications: Management of tertiary institutions and supervisors should possess TFL and TSL competencies and be swift in engaging their subordinates.Contribution/value-add: The research outcomes provides insight into enhancing an engaged workforce and proactive measures to increase EE.
取向:本研究在开普敦的一所高等院校考察了变革型领导(TFL)、交易型领导(TSL)和服务型领导(SL)作为员工敬业度(EE)的预测因子。研究目的:本研究对开普敦一所大学工作人员的情感表达进行了实证研究,考察了TFL、TSL和SL的预测作用。研究动机:被称为“大辞职”的劳动力中断,许多美国人在2019年冠状病毒病(COVID-19)大流行期间自愿离职,为这项调查的必要性提供了证据。研究方法/设计与方法:本研究采用实证主义哲学观点,采用解释性调查研究设计和定量分析方法。研究人员通过一份有效的问卷对198名行政和支持人员进行了抽样调查。主要发现:本研究显示,TFL、TSL和SL对情感表达的集体影响具有统计学意义(R2 = 0.268;F = 25.019;p 0.01)。同样,研究结果显示,TFL对情感表达的影响具有统计学意义(β = 0.269;T = 3.115;p 0.01), TSL对EE的影响有统计学意义(β = 0.254;T = 3.020;p 0.01)。然而,结果表明,SL对情感表达没有显著影响。实际/管理意义:高等教育院校的管理人员和督导人员应具备对外汉语和对外汉语能力,并能迅速调动其下属。贡献/增值:研究结果提供了提高员工敬业度和积极措施的见解。
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引用次数: 0
Mental toughness and competitive performance of Indonesian hotel supervisors 印尼酒店主管的心理韧性和竞争表现
IF 1.1 Q4 MANAGEMENT Pub Date : 2023-08-28 DOI: 10.4102/sajhrm.v21i0.2244
Lieli Suharti, Rakhel P. Kurniawati
Orientation: Employees need mental toughness to perform in crisis and increasingly competitive environments. Mental toughness is a psychological construct that arguably motivates individual to perform well and confidently.Research purpose: This study aims to investigate the impacts of self-esteem and perceived inclusion on mental toughness, the impact of mental toughness on competitive performance and the role of coaching in moderating the impacts of self-esteem and perceived inclusion on mental toughness.Motivation for the study: Mental toughness from the human resource management (HRM) perspective remains understudied. This study is expected to contribute to the literature on individuals’ positive behaviours in organisations.Research approach/design and method: This study is an explanatory research with 174 supervisors of Indonesian hotels as the respondents selected using a judgemental sampling technique. The data are analysed using partial least squares structural equation modelling with the SmartPLS 3.0 programme.Main findings: The findings show significant effects of self-esteem and perceived inclusion on mental toughness. Further, mental toughness affects supervisors’ competitive performance. This study also finds that coaching moderates the association between perceived inclusion and mental toughness. However, coaching cannot moderate the effect of self-esteem on mental toughness.Practical/managerial implications: Organisations can develop their employees’ mental toughness by bolstering their self-esteem, promoting an organisational culture that embraces inclusion and implementing regular and continuous coaching for employees.Contribution/value-add: This study analyses mental toughness from the HRM perspective. Accordingly, the implementation of the findings in organisations arguably contributes to individuals’ workplace positive behaviours.
定位:在危机和竞争日益激烈的环境中,员工需要精神上的坚韧。精神韧性是一种心理构造,它可以激励个人表现得更好、更自信。研究目的:本研究旨在探讨自尊和感知包容对心理韧性的影响,心理韧性对竞技表现的影响,以及教练在调节自尊和感知包容对心理韧性的影响中的作用。研究动机:从人力资源管理(HRM)的角度来看,心理韧性仍有待研究。本研究有望对组织中个人积极行为的文献做出贡献。研究方法/设计和方法:本研究是一项解释性研究,使用判断抽样技术选择174名印度尼西亚酒店主管作为受访者。数据分析使用偏最小二乘结构方程建模与SmartPLS 3.0程序。主要发现:自尊和感知包容对心理韧性有显著影响。此外,心理韧性影响管理者的竞争绩效。本研究还发现,教练可以调节感知包容与心理韧性之间的关系。然而,教练不能调节自尊对心理韧性的影响。实际/管理意义:组织可以通过增强员工的自尊心、促进包容的组织文化以及为员工提供定期和持续的培训来培养员工的精神韧性。贡献/增值:本研究从人力资源管理的角度分析心理韧性。因此,在组织中实施这些发现可以说有助于个人的工作场所积极行为。
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Sa Journal of Human Resource Management
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