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The Evolution of Financial Services in the Digital Age 数字时代金融服务的演变
Pub Date : 2021-06-24 DOI: 10.2139/ssrn.3873370
Angela M. Lyons, Josephine Kass‐Hanna
This chapter provides an overview of how digital technologies are transforming the financial services landscape. We highlight the latest in digital financial product and service offerings related to payments and transfers, savings and investments, borrowing, and risk management. We then consider how digitalization is impacting the delivery of financial advice - including virtual advisors, robo- and hybrid advisors, and personal finance communities. While many of these digital innovations were underway prior to Covid-19, the pandemic accelerated the transition raising concerns that some individuals and families may be at risk of being excluded from financial services due to growing socioeconomic and digital divides. We look at barriers to access and usage and emphasize the need for digital financial literacy. Legal and regulatory challenges are also examined. Particular attention is given to recent efforts by regulatory and supervisory authorities to balance innovation and competition with consumer protection. The insights from this chapter provide a useful starting place for scholars and practitioners who are interested in exploring in greater detail how digital technologies are impacting the financial services industry. © 2022 Walter de Gruyter GmbH, Berlin/Boston.
本章概述了数字技术如何改变金融服务格局。我们重点介绍与支付和转账、储蓄和投资、借贷和风险管理相关的最新数字金融产品和服务。然后,我们考虑数字化如何影响财务建议的提供——包括虚拟顾问、机器人和混合顾问以及个人理财社区。虽然许多数字创新在2019冠状病毒病之前就已经在进行中,但这场大流行加速了这一过渡,人们担心,由于社会经济和数字鸿沟日益扩大,一些个人和家庭可能面临被排除在金融服务之外的风险。我们着眼于获取和使用的障碍,并强调数字金融知识的必要性。还审查了法律和监管方面的挑战。特别注意管理和监督当局最近为平衡创新和竞争与保护消费者所作的努力。本章的见解为有兴趣更详细地探索数字技术如何影响金融服务业的学者和从业者提供了一个有用的起点。©2022 Walter de Gruyter GmbH,柏林/波士顿。
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引用次数: 4
Investor Experience and Portfolio Choice 投资者经验与投资组合选择
Pub Date : 2021-04-17 DOI: 10.2139/ssrn.3828373
B. Scherer, Sebastian Lehner
MiFID II forces banks and wealth managers to ask clients for their investment knowledge and experience. The implied regulatory view is that less experience should result in less risk taking. While this is neither shared in theoretical nor in empirical finance, it becomes a source of legal risk for asset managers and banks. How do banks react? So far this question was impossible to answer. The relevant data have not been available as they are not shared by banks. We circumvene this problem by using publicly available portfolio recommendations from robo-advisory firms. These firms fall under the same regulations as banks and wealth managers with respect to MiFID II investor profiling and are often owned by traditional banks. It is therefore reasonable to assume that their treatment of investor experience is similar to traditional banks' approaches.
MiFID II迫使银行和财富管理公司向客户询问他们的投资知识和经验。隐含的监管观点是,较少的经验应该导致较少的风险承担。尽管这在理论和实证金融学中都不存在,但它已成为资产管理公司和银行的法律风险来源。银行会作何反应?到目前为止,这个问题还无法回答。由于银行没有共享相关数据,因此无法获得相关数据。我们通过使用机器人咨询公司提供的公开投资组合建议来规避这个问题。在MiFID II投资者概况方面,这些公司与银行和财富管理公司受到相同的监管,通常归传统银行所有。因此,我们有理由认为,它们对待投资者经验的方式与传统银行类似。
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引用次数: 0
New Frontiers of Robo-Advising: Consumption, Saving, Debt Management, and Taxes 机器人咨询的新领域:消费、储蓄、债务管理和税收
Pub Date : 2021-02-01 DOI: 10.2139/ssrn.3778244
Francesco D’Acunto, Alberto G. Rossi
Traditional forms of robo-advice were targeted to help individuals make portfolio allocation decisions. Based on the balance-sheet view of households, the scope for robo-advising has been expanding to many other personal-finance choices, such as households' saving and consumption decisions, debt management, mortgage uptake, tax management, and lending. This chapter reviews existing research on these new functions of robo-advising with a special emphasis on the questions that are still open for researchers across several disciplines. We also discuss the attempts to optimize jointly all personal-finance decisions, which we label ``holistic robo-advisors.'' We conclude by assessing fruitful avenues for research and practice in finance, computer science, marketing, decision science, information systems, law, and sociology.
传统形式的机器人咨询旨在帮助个人做出投资组合配置决策。基于家庭资产负债表的观点,机器人咨询的范围已经扩展到许多其他个人理财选择,如家庭储蓄和消费决策、债务管理、抵押贷款、税收管理和贷款。本章回顾了关于机器人咨询这些新功能的现有研究,特别强调了几个学科的研究人员仍然存在的问题。我们还讨论了共同优化所有个人理财决策的尝试,我们称之为“整体机器人顾问”。最后,我们评估了在金融、计算机科学、市场营销、决策科学、信息系统、法律和社会学方面的研究和实践的富有成效的途径。
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引用次数: 14
ETF Heartbeat Trades, Tax Efficiencies, and Clienteles: The Role of Taxes in the Flow Migration from Active Mutual Funds to ETFs ETF心跳交易、税收效率和客户:税收在从主动式共同基金向ETF流动中的作用
Pub Date : 2020-12-08 DOI: 10.2139/ssrn.3744519
R. Moussawi, Ke Shen, Raisa Velthuis
We study the use of “heartbeat trades” by ETFs in explaining their superior tax efficiency. By relying on the in-kind-redemption exemption rule, authorized participants help ETFs avoid distributing realized capital gains and reduce their tax overhang. In recent years, ETFs end up with 0.92% lower tax burden per year than active mutual funds, partly due to heartbeat trades. Challenged by ETFs’ tax efficiencies, mutual funds exhibit higher flow-tax sensitivity than flow-fee sensitivity. Active mutual funds with relatively higher tax burdens had more outflows from tax-sensitive investors at the same time when ETFs with similar investment styles experienced stronger inflows. Using holdings data of institutions with high-net-worth clients, we find that investment advisors with tax-sensitive investors allocate four times more assets to ETFs than other institutions, representing an important driver behind the overall surge in ETF flows, especially after the increase of capital gains tax rate in 2013. We conclude that the migration of flows from active mutual funds to ETFs is driven primarily by tax considerations.
我们研究了etf使用“心跳交易”来解释其优越的税收效率。通过依赖实物赎回豁免规则,授权参与者帮助etf避免分配已实现的资本收益,并减少其税收负担。近年来,etf每年的税负比主动型共同基金低0.92%,部分原因是心跳交易。受到etf税收效率的挑战,共同基金表现出比流量费用更高的流量税敏感性。税收负担相对较高的主动型共同基金从税收敏感型投资者那里流出的资金更多,而与此同时,具有类似投资风格的etf则经历了更强劲的资金流入。利用拥有高净值客户的机构的持仓数据,我们发现,拥有税收敏感投资者的投资顾问在ETF上配置的资产是其他机构的四倍,这是ETF流量总体激增的一个重要驱动因素,尤其是在2013年资本利得税率上调后。我们的结论是,资金从主动型共同基金向etf的转移主要是由税收因素驱动的。
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引用次数: 10
Perceived Financial Preparedness, Saving Habits, and Financial Security 感知财务准备,储蓄习惯和财务安全
Pub Date : 2020-09-24 DOI: 10.2139/ssrn.3790588
Cfpb Office of Research
This brief uses data from the CFPB’s Making Ends Meet survey to explore consumers’ savings-related behaviors, experiences, and outcomes. We highlight the relationship between how much money people think they need in savings for emergencies and how much money they report actually having in their checking and savings accounts combined. Together, these two elements provide insight into consumers’ perceived financial preparedness. For many people, we observe a gap between what they think they need and what they have.

We also explore the relationship between saving and more objective measures of respondents’ financial situations, such as past experiences with financial shocks and difficulty paying bills—that is, making ends meet. We find that consumers who report their household’s monthly saving habit as “don’t save” (versus “save”) are more likely to report having difficulty paying bills in the past year, and this gap exists at all levels of income. We also find that when negative circumstances are compounded, consumers experience greater financial strain. Specifically, when consumers have less than they think they need for emergencies and they do not have a habit of saving, their financial well-being is particularly low and they are even more likely to report that finances control their lives. Similarly, consumers who experience a financial shock and do not have a habit of saving are more likely to have difficulty paying bills and other expenses. This research brief enhances the evidence base of the CFPB’s Start Small, Save Up initiative, which aims to promote the importance of building a basic savings cushion and saving habits among U.S. consumers as a pathway to increased financial well-being and financial security.
这份简报使用了CFPB“收支平衡”调查的数据来探索消费者与储蓄相关的行为、经历和结果。我们强调了人们认为自己需要储蓄多少钱以备不时之需与他们报告的支票账户和储蓄账户实际存款的总和之间的关系。总之,这两个因素提供了洞察消费者感知的财务准备。对于许多人来说,我们观察到他们认为自己需要的东西和他们拥有的东西之间存在差距。我们还探讨了储蓄与更客观的受访者财务状况衡量指标之间的关系,如过去的财务冲击和支付账单困难的经历,即收支平衡。我们发现,那些将家庭每月储蓄习惯报告为“不储蓄”(而不是“储蓄”)的消费者更有可能报告在过去一年中难以支付账单,这种差距存在于所有收入水平。我们还发现,当负面环境加剧时,消费者会经历更大的财务压力。具体来说,当消费者手头的钱比他们认为的紧急情况所需的少,而且他们没有储蓄的习惯时,他们的财务状况就会特别低,他们甚至更有可能说财务控制了他们的生活。同样,经历过金融冲击、没有储蓄习惯的消费者更有可能在支付账单和其他费用方面遇到困难。这份研究简报加强了CFPB“从小做起,存钱”倡议的证据基础,该倡议旨在促进在美国消费者中建立基本储蓄缓冲和储蓄习惯的重要性,以此作为增加财务福祉和财务安全的途径。
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引用次数: 1
Financial Literacy and Precautionary Insurance 金融知识和预防性保险
Pub Date : 2020-03-18 DOI: 10.2139/ssrn.3346477
Christian Kubitza, Annette Hofmann, Petra Steinorth
This paper studies insurance demand for individuals with limited financial literacy. We propose uncertainty about insurance payouts, resulting from contract complexity, as a novel channel that affects decision-making of financially illiterate individuals. Then, a trade-off between second-order (risk aversion) and third-order (prudence) risk preferences drives insurance demand. Sufficiently prudent individuals raise insurance demand upon an increase in contract complexity, while the effect is reversed for less prudent individuals. We characterize competitive market equilibria that feature complex contracts since firms face costs to reduce complexity. Based on the equilibrium analysis, we propose a monetary measure for the welfare cost of financial illiteracy and show that it is mainly driven by individuals' risk aversion. Finally, we discuss implications for regulation and consumer protection.
本文研究了金融知识水平有限的个人的保险需求。我们提出保险赔付的不确定性,由于合同的复杂性,作为一个新的渠道,影响决策的财务文盲的个人。然后,二阶(风险厌恶)和三阶(审慎)风险偏好之间的权衡驱动保险需求。足够谨慎的个人会随着合同复杂性的增加而提高保险需求,而对不太谨慎的个人则相反。我们描述了以复杂契约为特征的竞争市场均衡,因为企业面临降低复杂性的成本。在均衡分析的基础上,我们提出了金融文盲福利成本的货币度量,并表明其主要是由个体的风险厌恶驱动的。最后,我们讨论了监管和消费者保护的影响。
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引用次数: 5
SeLFIES: A-New(-ity) Look for Retirement 自拍:一个新的(城市)寻找退休生活
Pub Date : 2020-03-04 DOI: 10.2139/ssrn.3548324
A. Muralidhar, R. C. Merton, P. Hogan
Individual investors, policy-makers, and members of the financial services industry are struggling to figure out how best to help individuals prepare for a financially secure retirement; namely, allowing individuals to continue their pre-retirement standard-of-living post retirement. We propose that an incorrect specification of the problem to be solved is leading, not surprisingly, to sub-optimal proposed solutions.1 When the retirement planning challenge is posed correctly, finance science suggests an elegantly simple solution - the creation of a simple new financial instrument that is a win-win-win for individuals, governments and the financial services industry.
个人投资者、政策制定者和金融服务行业的成员都在努力弄清楚如何最好地帮助个人为财务安全的退休做好准备;也就是说,允许个人在退休后继续他们退休前的生活水平。我们认为,对待解决问题的不正确说明会导致次优的建议解决方案,这并不奇怪当退休计划的挑战被正确地提出时,金融科学提出了一个优雅而简单的解决方案——创造一种简单的新金融工具,对个人、政府和金融服务业来说是三赢的。
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引用次数: 0
College Students and Mid-Month Eating Adjustments: Balancing Budgets Through Low Food Secure Behavior 大学生和月中饮食调整:通过低食物安全行为平衡预算
Pub Date : 2020-02-13 DOI: 10.2139/ssrn.3553937
J. Webster, A. Cornett, Carla Fletcher
Financial planning as an affluent college student has its challenges, but the consequences are ameliorated by familial support that is usually responsive to any sudden financial need. For low-income students struggling to meet basic needs, the stakes are higher and resources are far more limited. Budgeting becomes intellectually and emotionally strenuous when revenue fluctuates (e.g., erratic work hours or the seasonality of financial aid disbursements) and expenses seesaw (e.g., beginning of semester costs, car repairs, medical issues, etc.). With nearly two-thirds of college students in the Trellis Fall 2018 Student Financial Wellness Survey responding that they would have trouble getting $500 in cash or credit to meet an emergency within the next month, the margin for error appears slim (Klepfer et al., 2019). In the Trellis report, Studying on Empty: A Qualitative Study of Low Food Security Among College Students (Fernandez et al., 2019), we found that many students used food purchases as an indirect way to keep their budgets balanced, resulting in chaotic, unbalanced eating that jeopardized their success in school.
作为一个富裕的大学生,财务规划面临着挑战,但家庭支持通常会对任何突然的财务需求做出反应,从而改善其后果。对于那些努力满足基本需求的低收入家庭学生来说,风险更高,资源也要有限得多。当收入波动(例如,不稳定的工作时间或财政援助支付的季节性)和费用跷跷板(例如,学期开始的费用,汽车维修,医疗问题等)时,预算就会变得理智和情绪化。在Trellis 2018年秋季学生财务健康调查中,近三分之二的大学生回答说,他们很难在下个月内获得500美元的现金或信用卡来应对紧急情况,因此误差幅度似乎很小(Klepfer et al., 2019)。在Trellis的报告《空中学习:大学生低食品安全的定性研究》(Fernandez et al., 2019)中,我们发现许多学生使用食品购买作为保持预算平衡的间接方式,导致混乱,不平衡的饮食,危及他们在学校的成功。
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引用次数: 0
Robo-Advising Robo-Advising
Pub Date : 2020-01-15 DOI: 10.2139/ssrn.3545554
Francesco D’Acunto, Alberto G. Rossi
In this chapter, we first discuss the limitations of traditional financial advice, which led to the emergence of robo-advising. We then describe the main features of robo-advising and propose a taxonomy of robo-advisors based on four defining dimensions: personalization, discretion, involvement, and human interaction. Building on these premises, we delve into the theoretical and empirical evidence on the design and effects of robo-advisors on two major sets of financial decisions, that is, investment choices (for both short- or long-term horizons) and the allocation if financial resources between spending and saving. We conclude by elaborating on five broadly open issues in robo-advising, which beget theoretical and empirical research by scholars in economics, finance, psychology, law, philosophy, as well as regulators and industry practitioners.
在本章中,我们首先讨论了传统金融咨询的局限性,这导致了机器人咨询的出现。然后,我们描述了机器人顾问的主要特征,并基于四个定义维度提出了机器人顾问的分类:个性化、自由裁量权、参与和人类互动。在这些前提下,我们深入研究了机器人顾问在两组主要财务决策中的设计和影响的理论和实证证据,即投资选择(短期或长期)和财务资源在支出和储蓄之间的分配。最后,我们详细阐述了机器人咨询中五个广泛开放的问题,这些问题引发了经济学、金融学、心理学、法学、哲学以及监管机构和行业从业者的理论和实证研究。
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引用次数: 27
Financial Advice and Discretion Limits 财务建议和自由裁量权限制
Pub Date : 2020-01-06 DOI: 10.2139/ssrn.2430938
S. Davies
Biased recommendations from financial advisors often lead to suboptimal portfolios and unnecessary fees. The compensation contracts used in practice lack high-powered incentive alignment and are incapable of mitigating conflicts of interest. However, all is not lost; individuals can attenuate the agency cost by limiting their advisors' choices via discretion limits. In this paper, I characterize optimal discretion limits. I show that discretion limits resolve much of the agency conflict and that the mechanism is robust. The analysis provides novel recommendations for policy and practice.
财务顾问有偏见的建议往往会导致不理想的投资组合和不必要的费用。实践中使用的薪酬契约缺乏强有力的激励一致性,无法缓解利益冲突。然而,并不是所有的都输了;个人可以通过自由裁量权限制顾问的选择来降低代理成本。在本文中,我描述了最优自由裁量权限制。我表明,自由裁量权限制解决了大部分机构冲突,而且该机制是健全的。该分析为政策和实践提供了新颖的建议。
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引用次数: 3
期刊
Household Financial Planning eJournal
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