AbstractThe purpose of this study was to determine a description of the work environment, job stress and job satisfaction of PT Denko Wahana Industri employees, to test and analyze the effect of work environment on job satisfaction of employees of PT Denko Wahana Industri, to test and analyze the effect of job stress on employee job satisfaction. PT Denko Wahana Industri. This study uses the Partial Least Square (PLS) method to analyze data. The research model used in this research is descriptive explanatory. This study was conducted on 154 employees, with a purposive sampling technique. The data collection technique used a survey method, namely distributing questionnaires which were then processed by the SmartPLS 3.3.3 program. The results of PLS show that there is a significant influence on the work environment and job stress on employee job satisfaction.Keywords: work environment, job stress, and job satisfaction, PT Denko Wahana Industri
{"title":"THE INFLUENCE OF WORK ENVIRONMENT AND WORK STRESS ON EMPLOYEE SATISFACTION AT PT DENKO WAHANA INDUSTRIES","authors":"Oki Rinaldi, Dewi Susita, A. W. Handaru","doi":"10.21009/jdmb.04.1.4","DOIUrl":"https://doi.org/10.21009/jdmb.04.1.4","url":null,"abstract":"AbstractThe purpose of this study was to determine a description of the work environment, job stress and job satisfaction of PT Denko Wahana Industri employees, to test and analyze the effect of work environment on job satisfaction of employees of PT Denko Wahana Industri, to test and analyze the effect of job stress on employee job satisfaction. PT Denko Wahana Industri. This study uses the Partial Least Square (PLS) method to analyze data. The research model used in this research is descriptive explanatory. This study was conducted on 154 employees, with a purposive sampling technique. The data collection technique used a survey method, namely distributing questionnaires which were then processed by the SmartPLS 3.3.3 program. The results of PLS show that there is a significant influence on the work environment and job stress on employee job satisfaction.Keywords: work environment, job stress, and job satisfaction, PT Denko Wahana Industri","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126328128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to identify whether brand image, trust, perceived value, and customer satisfaction affect customer loyalty and repurchase intention in food delivery users in Jabodetabek. This study used the SEM analysis method with quantitative analysis. This study used non-probability sampling techniques, sampling techniques to collect data using questionnaire surveys. The type of nonprobability sampling technique chosen is purposive sampling, with the number of respondents as many as 200 people. This study used the exploratory factor analysis (EFA) method and confirmatory factor analysis (CFA) method. The results of this study showed that brand image has a positive and significant influence on customer satisfaction, perceived value has a positive and significant effect on customer satisfaction, trust has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant influence on customer loyalty and customer satisfaction has a positive and significant effect on repurchase intention.
{"title":"ANALYSIS OF FACTORS AFFECTING FOOD DELIVERY USERS IN JABODETABEK","authors":"Marleene Ratu Fiorentina, U. Suhud, Ika Febrilia","doi":"10.21009/jdmb.04.1.1","DOIUrl":"https://doi.org/10.21009/jdmb.04.1.1","url":null,"abstract":"This research aims to identify whether brand image, trust, perceived value, and customer satisfaction affect customer loyalty and repurchase intention in food delivery users in Jabodetabek. This study used the SEM analysis method with quantitative analysis. This study used non-probability sampling techniques, sampling techniques to collect data using questionnaire surveys. The type of nonprobability sampling technique chosen is purposive sampling, with the number of respondents as many as 200 people. This study used the exploratory factor analysis (EFA) method and confirmatory factor analysis (CFA) method. The results of this study showed that brand image has a positive and significant influence on customer satisfaction, perceived value has a positive and significant effect on customer satisfaction, trust has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant influence on customer loyalty and customer satisfaction has a positive and significant effect on repurchase intention.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130214972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The alliance strategy is one solution to the speed of competition in the business or business world. Strategic alliances are cooperative strategies in the form of partnerships that help unify each party's strengths to mutually benefit in the form of benefits and long-term competitiveness in the market. The alliance's strategy can be assessed as successful or not by measuring the strategic alliance's performance because the most commonly used alliance measure is performance. Whether or not an alliance strategy adopted by a company is healthy is to evaluate its alliance strategy's implementation. This research was conducted using non-sampling or census methods as many as 132 (one hundred and thirty-two) branches in DKI Jakarta in one of the companies in the education sector originating from Japan and developing an alliance strategy in Indonesia. Data collection was carried out using a questionnaire and met with the owners or direct branch leaders. From this study, it is concluded that Goodwill trust, Competence Trust, and Tangible & Intangible Resources Sharing positively influence the performance of the alliance strategy. Also, Tangible & Intangible Resources Sharing as an intervening variable can mediate the relationship between Goodwill trust and Competence Trust on the alliance's strategy's performance.
{"title":"ANALYSIS OF THE PERFORMANCE DETERMINANTS OF THE ALLIANCE STRATEGY EMPIRICAL STUDY ON LEARNING GUIDANCE IN DKI JAKARTA","authors":"Maikel Rudianto, Unggul Purwohendi, Budi Santoso","doi":"10.21009/jdmb.03.2.5","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.5","url":null,"abstract":"The alliance strategy is one solution to the speed of competition in the business or business world. Strategic alliances are cooperative strategies in the form of partnerships that help unify each party's strengths to mutually benefit in the form of benefits and long-term competitiveness in the market. The alliance's strategy can be assessed as successful or not by measuring the strategic alliance's performance because the most commonly used alliance measure is performance. Whether or not an alliance strategy adopted by a company is healthy is to evaluate its alliance strategy's implementation. \u0000This research was conducted using non-sampling or census methods as many as 132 (one hundred and thirty-two) branches in DKI Jakarta in one of the companies in the education sector originating from Japan and developing an alliance strategy in Indonesia. Data collection was carried out using a questionnaire and met with the owners or direct branch leaders. \u0000From this study, it is concluded that Goodwill trust, Competence Trust, and Tangible & Intangible Resources Sharing positively influence the performance of the alliance strategy. Also, Tangible & Intangible Resources Sharing as an intervening variable can mediate the relationship between Goodwill trust and Competence Trust on the alliance's strategy's performance.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134237291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The leadership in the TNI environment is very typical according to the stylish nature of the command organization and is supported by the participation of its members; therefore, this study aims to find out how the influence of charismatic leadership and training on the performance of the Indonesian Navy Hydrographic and Oceanographic Center (Pushidrosal) with Self Efficacy as intervening. This study was conducted on Pushidrosal personnel rank of officers, where the sample used was 217 respondents taken using the census method. Data obtained by questionnaire using a Likert scale to measure 45 indicators processed with Structural Equation Modeling (SEM) using the Amos 22.0 application. The results showed that: Charismatic leadership and training had no direct effect on self-efficacy, self-efficacy had no direct effect on performance. Charismatic leadership and training have a significant positive effect on performance both directly and indirectly. The results of the study also show that Self Efficacy has a positive mediating role for charismatic leadership and training on performance.
{"title":"THE INFLUENCE OF CHARISMATIC LEADERSHIP AND TRAINING ON THE PERFORMANCE OF THE INDONESIAN NAVY HYDROGRAPHIC AND OCEANOGRAPHIC CENTER WITH SELF EFFICACY AS AN INTERVENING VARIABLE","authors":"Indra Dermawan","doi":"10.21009/jdmb.03.2.6","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.6","url":null,"abstract":"The leadership in the TNI environment is very typical according to the stylish nature of the command organization and is supported by the participation of its members; therefore, this study aims to find out how the influence of charismatic leadership and training on the performance of the Indonesian Navy Hydrographic and Oceanographic Center (Pushidrosal) with Self Efficacy as intervening. This study was conducted on Pushidrosal personnel rank of officers, where the sample used was 217 respondents taken using the census method. Data obtained by questionnaire using a Likert scale to measure 45 indicators processed with Structural Equation Modeling (SEM) using the Amos 22.0 application. \u0000The results showed that: Charismatic leadership and training had no direct effect on self-efficacy, self-efficacy had no direct effect on performance. Charismatic leadership and training have a significant positive effect on performance both directly and indirectly. The results of the study also show that Self Efficacy has a positive mediating role for charismatic leadership and training on performance.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131078784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Deisy Siska Abriani, G. N. Ahmad, Unggul Purwohedi
The objectives of this study are 1) to analyze the factors that influence personal financial behavior, 2) to test the hypothesis of the influence of financial knowledge, financial attitudes, locus of control, and income on personal financial behavior in Masters of Management students at the State University of Jakarta. The unit of analysis is students of Master of Management, State University of Jakarta. The observation unit was 110 respondents who were students of the Jakarta State University Management Masters who were registered from February 2015 to February 2017 with an active status and had received a matriculation program. Data collection techniques using questionnaires and observations. The data analysis technique used is Multiple Regression Analysis and Univariate One-Way ANOVA Test with SPSS 22. The results of the descriptive analysis showed: a) The level of financial knowledge of the respondents reached 83%; b) Financial Attitude has the highest index compared to other dimensions (87%), and c) Locus of Control (79%). The hypothesis testing results show 1) There is an effect of financial knowledge on financial behavior with the tstatistic obtained by 3,968> ttable = 1,659 and prob. value = 0,000 <0.05, then H1 is accepted and significant. 2) There is a direct and significant positive effect of financial attitudes on personal financial behavior with the tstatistic obtained at 4,700> ttable = 1.659 and the value of prob. value = 0.000 <0.05, then H1 is accepted and significant. 3) Locus of control has not influenced personal financial behavior with the t-statistic obtained is 0.257 0.05, then H1 is not accepted. 4) Income has a significant influence on personal financial behavior, with the test results showing an F value of 3,436 with a Sig of 0.020 <0.05, so H1 is acceptable, so it can be concluded that there is a significant difference in the personal financial behavior of respondents based on the four income categories. Testing the hypothesis proves that income affects personal financial behavior.
{"title":"PERSONAL FINANCE DETERMINANTS FACTORS (CASE STUDY ON MANAGEMENT MASTER STUDENTS OF UNIVERSITAS NEGERI JAKARTA)","authors":"Deisy Siska Abriani, G. N. Ahmad, Unggul Purwohedi","doi":"10.21009/jdmb.03.2.7","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.7","url":null,"abstract":"The objectives of this study are 1) to analyze the factors that influence personal financial behavior, 2) to test the hypothesis of the influence of financial knowledge, financial attitudes, locus of control, and income on personal financial behavior in Masters of Management students at the State University of Jakarta. The unit of analysis is students of Master of Management, State University of Jakarta. The observation unit was 110 respondents who were students of the Jakarta State University Management Masters who were registered from February 2015 to February 2017 with an active status and had received a matriculation program. Data collection techniques using questionnaires and observations. The data analysis technique used is Multiple Regression Analysis and Univariate One-Way ANOVA Test with SPSS 22. The results of the descriptive analysis showed: a) The level of financial knowledge of the respondents reached 83%; b) Financial Attitude has the highest index compared to other dimensions (87%), and c) Locus of Control (79%). The hypothesis testing results show 1) There is an effect of financial knowledge on financial behavior with the tstatistic obtained by 3,968> ttable = 1,659 and prob. value = 0,000 <0.05, then H1 is accepted and significant. 2) There is a direct and significant positive effect of financial attitudes on personal financial behavior with the tstatistic obtained at 4,700> ttable = 1.659 and the value of prob. value = 0.000 <0.05, then H1 is accepted and significant. 3) Locus of control has not influenced personal financial behavior with the t-statistic obtained is 0.257 0.05, then H1 is not accepted. 4) Income has a significant influence on personal financial behavior, with the test results showing an F value of 3,436 with a Sig of 0.020 <0.05, so H1 is acceptable, so it can be concluded that there is a significant difference in the personal financial behavior of respondents based on the four income categories. Testing the hypothesis proves that income affects personal financial behavior.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128597610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine and determine BPJS employees' performance through organizational culture and transformational leadership with Good Corporate Governance (GCG) as the mediating variable. This study uses a sample of 75 respondents representing all BPJS Ketenagakerjaan branch offices in Indonesia. The data testing method used in this study is multiple regression analysis using SPSS 25 software. There were five hypotheses tested and two hypothesis testing in this study through intervening variables tested with single test calculations. The results of statistical tests from this study state that all the hypotheses proposed in this study can be accepted, either directly or indirectly (mediated).
{"title":"THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP, ORGANIZATIONAL CULTURE ON THE PERFORMANCE OF LABOR BPJS THROUGH GOOD CORPORATE GOVERNANCE","authors":"Rekson Silaban, Dedi Purwana, I. K. Sudiardhita","doi":"10.21009/jdmb.03.2.4","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.4","url":null,"abstract":"This study aims to examine and determine BPJS employees' performance through organizational culture and transformational leadership with Good Corporate Governance (GCG) as the mediating variable. This study uses a sample of 75 respondents representing all BPJS Ketenagakerjaan branch offices in Indonesia. The data testing method used in this study is multiple regression analysis using SPSS 25 software. There were five hypotheses tested and two hypothesis testing in this study through intervening variables tested with single test calculations. The results of statistical tests from this study state that all the hypotheses proposed in this study can be accepted, either directly or indirectly (mediated).","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133815373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aimed to analyze the influence of leadership style and motivation on the quality of work-life and organizational commitment as an intervening variable (study at Bogor District Inspectorate). This research is explanatory. The population in this study were all employees of the Inspectorate of Bogor and the sampling method used was purposive sampling with the number of respondents 90 people. The analytical method used is SEM with Smart PLS. The results showed that the leadership style of a positive and significant effect on the quality of work-life through commitment Bogor District Inspectorate employee organization, motivation and significant positive effect on the quality of work-life through the organizational commitment of employees Inspectorate Bogor,
{"title":"THE EFFECT OF LEADERSHIP STYLE AND MOTIVATION ON THE QUALITY OF WORK LIFE WITH ORGANIZATIONAL COMMITMENT AS INTERVENNING VARIABLES (STUDY AT THE INSPECTORATE OF BOGOR REGENCY)","authors":"I. Kurniawan, Dewi Susita","doi":"10.21009/jdmb.03.2.1","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.1","url":null,"abstract":"This study aimed to analyze the influence of leadership style and motivation on the quality of work-life and organizational commitment as an intervening variable (study at Bogor District Inspectorate). This research is explanatory. The population in this study were all employees of the Inspectorate of Bogor and the sampling method used was purposive sampling with the number of respondents 90 people. The analytical method used is SEM with Smart PLS. The results showed that the leadership style of a positive and significant effect on the quality of work-life through commitment Bogor District Inspectorate employee organization, motivation and significant positive effect on the quality of work-life through the organizational commitment of employees Inspectorate Bogor,","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134462434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research was conducted to produce a customer loyalty model in the mobile payment business in Indonesia. The mobile payment industry is currently in a period of rapid growth. Mobile payments are a vast need felt by consumers, especially in urban areas with good quality internet networks. Even though it is online, it still requires good customer service and can provide user satisfaction with this application. In this mobile payment business competition, the Link Aja company tries to compete with several platforms with several weaknesses in its business strategy. To achieve the research objectives, a sample selection of 200 users of the Link Aja mobile platform who live in Jakarta was selected. Non-probability sampling techniques are used to facilitate the collection of primary data needed to analyze the structural equation models used to test the hypothesis. The results of hypothesis testing reveal that service quality, promotion, and customer satisfaction have a positive impact on the level of customer loyalty of the Link Aja platform. Besides, customer satisfaction itself is influenced by the quality of service and promotions carried out by the Link Aja platform. The recommendation for the Link Aja platform is to immediately improve the application to make it easier to use and provide more cashback promotions for its users. Keywords: Service Quality, Promotion, Customer Satisfaction, Customer Loyalty.
{"title":"CUSTOMER SATISFACTION IN MOBILE PAYMENT SYSTEM: FINDING FROM INDONESIA","authors":"R. Hermawan, M. Rizan, A. W. Handaru","doi":"10.21009/jdmb.03.2.2","DOIUrl":"https://doi.org/10.21009/jdmb.03.2.2","url":null,"abstract":"This research was conducted to produce a customer loyalty model in the mobile payment business in Indonesia. The mobile payment industry is currently in a period of rapid growth. Mobile payments are a vast need felt by consumers, especially in urban areas with good quality internet networks. Even though it is online, it still requires good customer service and can provide user satisfaction with this application. In this mobile payment business competition, the Link Aja company tries to compete with several platforms with several weaknesses in its business strategy. To achieve the research objectives, a sample selection of 200 users of the Link Aja mobile platform who live in Jakarta was selected. Non-probability sampling techniques are used to facilitate the collection of primary data needed to analyze the structural equation models used to test the hypothesis. The results of hypothesis testing reveal that service quality, promotion, and customer satisfaction have a positive impact on the level of customer loyalty of the Link Aja platform. Besides, customer satisfaction itself is influenced by the quality of service and promotions carried out by the Link Aja platform. The recommendation for the Link Aja platform is to immediately improve the application to make it easier to use and provide more cashback promotions for its users. \u0000Keywords: Service Quality, Promotion, Customer Satisfaction, Customer Loyalty.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130637733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andika Abdul Aziz, Dedi Purwana, I. K. Sudiardhita
This study aims to examine the effect of leadership style and work environment on soldiers who are mediated by work discipline. This study used a quantitative method by distributing questionnaires to 260 respondents who were KRI soldiers in the Fleet II Commando Eskorta Ship Unit. The data from the questionnaire were analyzed descriptively and quantitatively. Descriptive analysis is used to describe respondents' characteristics and research variables based on the questionnaire results. In contrast, quantitative analysis is carried out using Structural Equation Modeling (SEM) study with the AMOS and SPSS programs. Based on the results of SEM analysis, it is concluded that leadership style has no significant effect on work discipline. In contrast, the work environment has a positive impact on work discipline. The results further show that the work environment and work discipline have a positive effect on the performance of the soldiers. At the same time, the leadership style does not affect the performance of the soldiers. In further testing, the results of the mediation test using the Sobel test show that work discipline engagement can mediate the influence of leadership style and work environment on performance. This can indicate that an increase in leadership style and work environment can improve work discipline, which in turn will enhance the performance of soldiers. However, this research still needs to be developed by adding other variables and also expanding respondents or changing the object or place of study. Keywords: Leadership Style, Work Environment, Work Discipline, Soldier Performance, Structural Equation Modeling (SEM).
{"title":"THE INFLUENCE OF LEADERSHIP STYLE AND WORK ENVIRONMENT ON SOLDIER PERFORMANCE WITH WORK DISCIPLINE AS AN INTERVENING VARIABLE (CASE STUDY ON ESKORTA SHIP UNIT COMMAND FLEET II)","authors":"Andika Abdul Aziz, Dedi Purwana, I. K. Sudiardhita","doi":"10.21009/jdbm.03.2.3","DOIUrl":"https://doi.org/10.21009/jdbm.03.2.3","url":null,"abstract":"This study aims to examine the effect of leadership style and work environment on soldiers who are mediated by work discipline. This study used a quantitative method by distributing questionnaires to 260 respondents who were KRI soldiers in the Fleet II Commando Eskorta Ship Unit. The data from the questionnaire were analyzed descriptively and quantitatively. Descriptive analysis is used to describe respondents' characteristics and research variables based on the questionnaire results. In contrast, quantitative analysis is carried out using Structural Equation Modeling (SEM) study with the AMOS and SPSS programs. Based on the results of SEM analysis, it is concluded that leadership style has no significant effect on work discipline. In contrast, the work environment has a positive impact on work discipline. The results further show that the work environment and work discipline have a positive effect on the performance of the soldiers. At the same time, the leadership style does not affect the performance of the soldiers. In further testing, the results of the mediation test using the Sobel test show that work discipline engagement can mediate the influence of leadership style and work environment on performance. This can indicate that an increase in leadership style and work environment can improve work discipline, which in turn will enhance the performance of soldiers. However, this research still needs to be developed by adding other variables and also expanding respondents or changing the object or place of study. \u0000Keywords: Leadership Style, Work Environment, Work Discipline, Soldier Performance, Structural Equation Modeling (SEM).","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114246829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Vironica Nurani Yonatan, M. Rizan, Saparuddin Mukhtar
The rise of digitalization of financial services has led to the emergence of many fintech (financial techology) start-ups. However, because fintech startups have several risks, the Bank remains the main option in selecting financing / credit service products for bankable people. This research was conducted at PT Bank Syariah Mandiri with a purposive sampling method. The data was collected by distributing questionnaires using a Likert scale. The analysis technique used is Structural Equation Modeling (SEM) to calculate the effect of each variable. The results of the study reveal that service quality has a positive and significant effect on the decision to request financing, the perception of the margin of financing has a positive and significant effect on the decision on financing application, the quality of service has no positive and insignificant effect on customer satisfaction, the perception of the size of the financing margin has a positive and significant effect on satisfaction. Customer, the decision to request financing has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, which is mediated by the decision on a financing request, the perception of the size of the financing margin has a positive and significant effect on the variable of customer satisfaction, which is mediated by the variable of financing request decision. Based on the result, banking services can increase financing margins that this is can relate with customer purchasing decision.
金融服务数字化的兴起导致了许多金融科技初创企业的出现。然而，由于金融科技创业公司存在一些风险，银行仍然是为可获得银行贷款的人选择融资/信贷服务产品的主要选择。本研究采用有目的的抽样方法在PT Bank Syariah Mandiri进行。数据是通过使用李克特量表分发问卷收集的。分析技术采用结构方程模型(SEM)来计算各变量的影响。研究结果表明，服务质量对融资请求决策有正向显著影响，融资边际感知对融资申请决策有正向显著影响，服务质量对客户满意度无正向不显著影响，融资边际大小感知对满意度有正向显著影响。客户，融资请求决策对客户满意度有正向显著影响，服务质量对客户满意度有正向显著影响，客户满意度受融资请求决策的中介作用，融资保证金大小感知对客户满意度变量有正向显著影响，客户满意度受融资请求决策变量中介作用。基于结果，银行服务可以增加融资利润率，这可能与客户的购买决策有关。
{"title":"THE EFFECT OF SERVICE QUALITY AND PERCEPTION OF FINANCING MARGINS ON FINANCING DECISIONS AND ITS IMPACT ON CUSTOMER SATISFACTION","authors":"Vironica Nurani Yonatan, M. Rizan, Saparuddin Mukhtar","doi":"10.21009/jdmb.03.1.5","DOIUrl":"https://doi.org/10.21009/jdmb.03.1.5","url":null,"abstract":"The rise of digitalization of financial services has led to the emergence of many fintech (financial techology) start-ups. However, because fintech startups have several risks, the Bank remains the main option in selecting financing / credit service products for bankable people. This research was conducted at PT Bank Syariah Mandiri with a purposive sampling method. The data was collected by distributing questionnaires using a Likert scale. The analysis technique used is Structural Equation Modeling (SEM) to calculate the effect of each variable. The results of the study reveal that service quality has a positive and significant effect on the decision to request financing, the perception of the margin of financing has a positive and significant effect on the decision on financing application, the quality of service has no positive and insignificant effect on customer satisfaction, the perception of the size of the financing margin has a positive and significant effect on satisfaction. Customer, the decision to request financing has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer satisfaction, which is mediated by the decision on a financing request, the perception of the size of the financing margin has a positive and significant effect on the variable of customer satisfaction, which is mediated by the variable of financing request decision. Based on the result, banking services can increase financing margins that this is can relate with customer purchasing decision.","PeriodicalId":273907,"journal":{"name":"JURNAL DINAMIKA MANAJEMEN DAN BISNIS","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124887528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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