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Proceedings of the 35th annual ACM SIGUCCS fall conference最新文献

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How to hire 100 student employees in 4 hours 如何在4小时内雇佣100名学生员工
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294117
Karen J. Renkiewicz, L. Peer
In this paper, we describe the process of hiring student employees in one day.
在本文中,我们描述了在一天内雇用学生员工的过程。
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引用次数: 0
The two musketeers: all in one and one for all! 这两个火枪手:大家在一起,一个为大家!
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294063
D. Dyar, S. Timmins
The University of Delaware's (UD) development of its Student Multimedia Design Center (SMDC) provides a unique and innovative computing environment for students. With the installation of new dual-boot Macintosh systems running Mac OS X and Windows XP in the computing site, new maintenance and administration challenges surfaced. Major issues included imaging both platforms and enabling students to use their central University account to log into both operating systems. UD uses UNIX systems for campus accounts, which added a layer of complexity to the problem. Other issues such as creating images and compatibility with our University VendPrint system had to be resolved. By pioneering solutions, we are able to offer the first of its kind computer lab on campus that is tied into our central systems, providing a truly seamless environment for students. This paper will explore topics including Xserve server setup and configuration, dual-boot configuration using rEFIt and Deep Freeze, creating images with NetRestore, and the imaging process. We will also explore specific image deployment issues and solutions using different applications including Apple Remote Desktop and Mac HelpMate. Finally, we will review new features implemented in our environment, most notably the ability to incorporate an authentication method on both Mac OS X and Windows XP using our central systems, and emerging issues.
特拉华大学(UD)开发的学生多媒体设计中心(SMDC)为学生提供了一个独特和创新的计算环境。随着在计算机站点安装运行Mac OS X和Windows XP的新的双启动Macintosh系统,新的维护和管理挑战浮出水面。主要问题包括对两个平台进行成像,并允许学生使用他们的中央大学帐户登录两个操作系统。UD为校园帐户使用UNIX系统,这给问题增加了一层复杂性。其他问题,如创建图像和与我们的大学VendPrint系统的兼容性必须得到解决。通过开创性的解决方案,我们能够在校园内提供第一个与我们的中央系统相连的计算机实验室,为学生提供真正无缝的环境。本文将探讨的主题包括Xserve服务器设置和配置,使用rEFIt和Deep Freeze的双引导配置,使用NetRestore创建映像以及成像过程。我们还将探讨使用不同应用程序(包括Apple Remote Desktop和Mac HelpMate)的具体映像部署问题和解决方案。最后,我们将回顾在我们的环境中实现的新功能,最值得注意的是使用我们的中央系统在Mac OS X和Windows XP上合并身份验证方法的能力,以及新出现的问题。
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引用次数: 1
Overhaul your helpdesk ticketing system 彻底检查帮助台票务系统
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294056
M. J. Conlon
Before implementing the Footprints helpdesk ticketing system MassArt had a homegrown system that was not user friendly and therefore by and large, unused. Does this sound familiar? The college needed a comprehensive, centralized, and customizable solution for issue tracking and technology requests. The new system was implemented in August 2006 and now ten months later we have closed over 1700 helpdesk tickets. This paper will cover the following: * evaluation of products * initial installation, setup, and implementation * learning curve for staff and users * initial problems and training * tweaking the system * working with the vendor * steps to succes. The package that we implemented at MassArt was Unipress* Footprints 7.0 (Footprints), we have since upgraded to 7.5 and have worked closely with Unipress to customize the product to our needs. Footprints is linked to our LDAP server for authentication, has a dynamic-link address book, and has built-in reporting and survey tools. We have been able to track issues very closely as well as increase productivity and accountability of work with this new system. The software is 100% web-based and runs on a Windows 2003 Server. The customer response has been 99% positive and we are very happy with our system thus far. This presentation strives to answer any questions that there may be about implementing a new system like this. The target audience is IT staff who either do not have a system in place or who are looking to implement a new system.
在实现Footprints帮助台票务系统之前,MassArt有一个自己开发的系统,该系统对用户不友好,因此基本上没有使用过。这听起来是不是很熟悉?学院需要一个全面的、集中的、可定制的解决方案来进行问题跟踪和技术请求。新系统于2006年8月实施,现在10个月后,我们已经关闭了1700多个帮助台票。本文将涵盖以下内容:*产品评估*初始安装、设置和实现*员工和用户的学习曲线*初始问题和培训*调整系统*与供应商合作*成功的步骤。我们在MassArt实施的软件包是Unipress* Footprints 7.0 (Footprints),我们已经升级到7.5,并与Unipress密切合作,根据我们的需求定制产品。Footprints链接到LDAP服务器进行身份验证,具有动态链接地址簿,并具有内置的报告和调查工具。我们已经能够非常密切地跟踪问题,并通过这个新系统提高工作效率和问责制。该软件100%基于网络,运行在Windows 2003服务器上。到目前为止,客户的反应是99%是积极的,我们对我们的系统非常满意。本演讲力求回答关于实现这样一个新系统可能存在的任何问题。目标受众是没有系统或正在寻求实现新系统的IT人员。
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引用次数: 3
Metamorphosis: from traditional computer labs to collaboratories 蜕变:从传统的计算机实验室到合作实验室
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294128
Benjamin Villanueva, L. Wong
The University of Wisconsin-Whitewater embarked on a pilot project to build group working space in the General Access Computer lab area in response to the social needs and working style of the net-generation student population. We started by converting an existing room in our computer lab into 5 smaller group work rooms equipped with the technology, flexibility and privacy students need. These 'collaboratories' have been extremely well received since its opening in the Spring semester 2006. Over 900 groups of 3 or more students with more than 3700 student head count used these spaces out of our student population of 9,800. We continue to reconfigure additional space for smaller group work. Learn more about the process we went through in creating a new learning space as we move towards a new generation of learners within our limited resources.
威斯康星大学白水分校启动了一个试点项目,在通用访问计算机实验室区域建立小组工作空间,以响应网络一代学生群体的社会需求和工作方式。我们首先将计算机实验室的一个现有房间改造成5个更小的小组工作室,这些工作室配备了学生所需的技术、灵活性和隐私。自2006年春季学期开放以来,这些“合作实验室”受到了极大的欢迎。在我们的9,800名学生中,超过900个3人或3人以上的学生小组,超过3700名学生使用这些空间。我们继续为更小的团队工作重新配置额外的空间。了解更多关于我们在有限的资源下为新一代学习者创造新的学习空间的过程。
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引用次数: 1
Deploying assistive technology across campus: a collaborative approach 在校园内部署辅助技术:一种协作方法
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294050
Debbie Berkeley, Lori Kressin, Cyril Oberlander
Advancements in technology have not only increased the amount of information and resources available to college and university students and staff, but have also opened doors for countless individuals with disabilities. Various forms of information technology devices and products have provided the disabled population with increased access to education. More importantly these advances have helped to redefine possibilities for many individuals who previously had limited opportunities. At the same time, individuals with disabilities continue to face challenges when it comes to accessing information, conducting everyday business, and participating in general communication and collaborative endeavors which require the use of technology. As more and more people gain access to this world of digital information, IT specialists will play a crucial role in ensuring that this information is available and accessible to disabled and non-disabled populations alike. This presentation will address accessibility considerations as they relate to technology at colleges and universities, and how these technologies can be deployed in a cost effective and proactive manner through a collaborative approach. Attendees will learn about existing technology available as well as the significance of incorporating universal design concepts in IT projects. In addition, the presentation will highlight the importance of collaboration across departments - encouraging the blending of resources, ideas and expertise as an effective way to further the goal of universal accessibility.
科技的进步不仅增加了大学生和教职员工可获得的信息和资源的数量,而且也为无数残疾人打开了大门。多种形式的信息技术设备和产品为残疾人提供了更多受教育的机会。更重要的是,这些进步帮助许多以前机会有限的人重新定义了可能性。与此同时,残疾人在获取信息、开展日常业务以及参与需要使用技术的一般交流和协作努力方面继续面临挑战。随着越来越多的人进入数字信息世界,IT专家将在确保残疾人和非残疾人都能获得和访问这些信息方面发挥至关重要的作用。本演讲将讨论与高校技术相关的可访问性考虑因素,以及如何通过协作方式以具有成本效益和主动性的方式部署这些技术。与会者将了解现有的可用技术,以及在IT项目中纳入通用设计概念的重要性。此外,演讲将强调跨部门合作的重要性,鼓励资源、想法和专业知识的融合,作为进一步实现普遍可及性目标的有效途径。
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引用次数: 4
Experiences merging two university websites 合并两个大学网站的经验
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294048
Sherry J. Andrews, Kathleen F. Walsh
The University of Toledo (UT) and the Medical University of Ohio (MUO) merged in July 2006 to form the third-largest public university operating budget in Ohio. While the merger meant bringing together two distinctly different Web development groups, it was also an opportunity to reevaluate everything from Web tools, applications and programs to processes and management. UT has been allowed to reinvent Web development through the merger process. Staff, applications and processes have all been evaluated and revamped. The first step was creating a merger team representing Web developers, programmers, server administrators, content managers and management who collaboratively reviewed all aspects of Web development and made decisions that carved the path for the future of Web at the new University of Toledo. The team created a strategy supported by administration that included a content management system (CMS), Web applications standardization, a consolidated platform and a centralized approach to Web content support. Working within the new university brand, a new site and navigation structure was introduced that utilized the strength of the CMS, addressed accessibility and took into consideration the needs of the new university and as well as better use of staffing in Web and Technology Support. Additionally, Web development has taken a strategic role in incorporating Web and interactive technology into marketing strategy for the new university.
托莱多大学(UT)和俄亥俄医科大学(MUO)于2006年7月合并,成为俄亥俄州第三大公立大学。虽然合并意味着将两个截然不同的Web开发团队结合在一起,但它也是重新评估从Web工具、应用程序和程序到流程和管理的一切的机会。UT已经被允许通过合并过程重新发明Web开发。员工、申请和流程都经过了评估和改进。第一步是创建一个由Web开发人员、程序员、服务器管理员、内容管理人员和管理人员组成的合并团队,他们共同审查Web开发的各个方面,并做出决定,为新的托莱多大学的Web未来开辟道路。该团队创建了一个由管理支持的策略,其中包括内容管理系统(CMS)、Web应用程序标准化、统一平台和Web内容支持的集中方法。在新大学的品牌下,一个新的网站和导航结构被引入,利用了CMS的优势,解决了可访问性,并考虑到新大学的需求,以及更好地利用网络和技术支持方面的人员配置。此外,网络开发在将网络和互动技术纳入新大学的营销策略方面发挥了战略作用。
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引用次数: 1
Decentralized and centralized it support at Tulane University: a case study from a hybrid model 杜兰大学的分散和集中it支持:来自混合模式的案例研究
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294075
T. Gerace, Raymond Jean, A. Krob
The decentralized- versus centralized-computing debate has raged for years; a survey of SIGUCCS papers and presentations from the past 25 years will confirm that fact. A new paradigm is emerging at Tulane University - a collaborative approach in which decentralized IT groups work with central IT to implement university-wide projects. One such project was Tulane's recent successful implementation of Exchange. Key to the success of this major university-wide change was the inclusion of 2 major decentralized computing groups - the Law School and the Business School - as pilot projects. These groups, both from academic departments, brought a new view to the project planning table. This paper describes how this new collaborative approach has worked at Tulane, how it came about, what has worked (and what has not worked), and how such an approach provides a foundation for future benefits.
关于去中心化与集中化计算的争论已经持续了很多年;对过去25年SIGUCCS论文和演讲的调查将证实这一事实。杜兰大学正在出现一种新的范例——一种协作的方法,在这种方法中,分散的IT团队与中央IT团队一起实施全校范围的项目。杜兰大学最近成功实施的Exchange就是这样一个项目。这一重大变革在整个大学范围内取得成功的关键是纳入了两个主要的分散计算小组——法学院和商学院——作为试点项目。这些来自学术部门的小组为项目计划表带来了新的观点。本文描述了这种新的协作方法在杜兰大学是如何工作的,它是如何产生的,什么是有效的(什么是无效的),以及这种方法如何为未来的利益提供基础。
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引用次数: 1
Creating a story and message about information technology on your campus: the power of a technology profile 在你的校园里创建一个关于信息技术的故事和信息:技术简介的力量
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294089
Kenneth Janz, E. Gruenert
The Office of Information Technology (OIT) and the Center for Instruction, Research, and Technology (CIRT) at Indiana State University provides an annual Technology Profile to its user community to document the activities of the prior year and to share information about growth and progress in the area of technology with the campus community. In its fourth year the document has been recently aligned with the Information Technology Infrastructure Library (ITIL) as a way to facilitate high quality information technology service delivery. The employees of OIT and CIRT are committed to providing the students, faculty, and staff of Indiana State with stable and robust state-of-the-art technology in support of their academic, research, administrative, and social activities. This paper focuses on the process of developing ITIL alignment and the construction of the Technology Profile which can be found online at: http://www.indstate.edu/cirt/comm/profile.htm.
印第安纳州立大学的信息技术办公室(OIT)和教学、研究和技术中心(CIRT)每年向其用户社区提供一份技术概况,以记录前一年的活动,并与校园社区分享有关技术领域的增长和进步的信息。该文件已进入第四个年头,最近已与信息技术基础设施图书馆(ITIL)保持一致,以促进提供高质量的信息技术服务。OIT和CIRT的员工致力于为印第安纳州立大学的学生、教师和员工提供稳定和强大的最先进的技术,以支持他们的学术、研究、行政和社会活动。本文的重点是开发ITIL对齐的过程和技术概要的构建,可以在网上找到:http://www.indstate.edu/cirt/comm/profile.htm。
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引用次数: 0
TAG: you're it! 就是你!
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294084
Joshua Hartranft, V. Longenecker
With the explosion of various technologies throughout the university, Information Technology faces the challenge of providing a high level of customer service with the same number of support staff. To address this challenge, Millersville University developed a TAG (Technical Action Group) Team consisting of technical staff from all areas of Information Technology. The team's goal is to share information and address issues about technical projects. TAG Team meets once a month not only to discuss technical projects occurring throughout the campus but also technical projects occurring within Information Technology such as server and application upgrades, DHCP conversion, and domain structure changes. Many technical projects require assistance and support from more than one area of Information Technology. TAG Team meetings give individuals the opportunity to discuss how they can help each other; thus providing not only higher levels of customer service to the campus but also within Information Technology. In addition, the TAG team approach provides opportunities for individuals to learn and assist with aspects of other areas. The TAG Team approach ensures a more cohesive team within Information Technology. Some of our future ideas for TAG Team include inviting individuals from other departments and our student assistants. Also, TAG Team will start to investigate and evaluate new technologies and products and make recommendations to the management team. The TAG Team's overall goal is to remove silos and build bridges throughout the university.
随着各种技术在整个大学的爆炸式增长,信息技术面临着以相同数量的支持人员提供高水平客户服务的挑战。为了应对这一挑战,米勒斯维尔大学成立了一个由来自信息技术各个领域的技术人员组成的技术行动小组。该团队的目标是共享信息并解决有关技术项目的问题。TAG团队每月召开一次会议,不仅讨论整个校园发生的技术项目,还讨论信息技术领域发生的技术项目,如服务器和应用程序升级,DHCP转换和域结构更改。许多技术项目需要来自不止一个信息技术领域的协助和支持。TAG团队会议给了每个人讨论如何互相帮助的机会;从而不仅为校园提供更高水平的客户服务,也为信息技术提供更高水平的客户服务。此外,TAG团队方法为个人提供了学习和协助其他领域的机会。TAG团队方法确保了信息技术团队的凝聚力。我们对TAG团队未来的一些想法包括邀请其他部门的个人和我们的学生助理。同时,TAG团队将开始调查和评估新技术和新产品,并向管理团队提出建议。TAG团队的总体目标是消除孤岛并在整个大学中建立桥梁。
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引用次数: 36
Virtualization: virtually at the desktop 虚拟化:虚拟桌面
Pub Date : 2007-10-07 DOI: 10.1145/1294046.1294107
Karissa Miller, Mahmoud Pegah
We have witnessed low resource utilization of high performance graphics workstations in our instructional computer laboratories. The low utilization statistics indicate that workstation consolidation could achieve great savings in infrastructure, networking, power consumption, and maintenance costs. In addition, we would spend less time in deployment, security, and fault isolation without compromising performance. The basic enabler for workstation consolidation in our instructional computing environment is the ability to allow multiple separate operating system instances and associated software packages to share a single hardware server. We have successfully utilized existing off the shelf products and developed tools and protocols to migrate processing tasks from the desktop level to the virtual desktop level running on remote hardware and returning the processing results back to the desktop level for display. Since all processing is done at the server level, we no longer need high performance graphics workstation class machines at the desktop. This allows us to offer high performance graphics workstation capabilities to any desktop, including lower-end commodity class desktop machines, notebook computers, or even thin-clients. While server consolidation through virtualization is not new, desktop workstation virtualization seemed a natural and novel extension of the server virtualization framework. Indeed, the general trend is towards applying virtualization techniques to almost all Information Technology infrastructure machinery, and we should expect to see more virtualization, virtually everywhere in higher education institutions. In this report, we will present our approach, framework, implementation challenges, lessons learned and next steps.
在我们的教学计算机实验室中,高性能图形工作站的资源利用率很低。低利用率统计数据表明,工作站整合可以大大节省基础设施、网络、功耗和维护成本。此外,在不影响性能的情况下,我们将在部署、安全性和故障隔离上花费更少的时间。在我们的教学计算环境中,工作站整合的基本支持因素是允许多个独立的操作系统实例和相关软件包共享单个硬件服务器的能力。我们已经成功地利用现有的现成产品和开发的工具和协议,将处理任务从桌面级迁移到运行在远程硬件上的虚拟桌面级,并将处理结果返回到桌面级进行显示。由于所有的处理都是在服务器级别完成的,我们不再需要桌面上的高性能图形工作站级别的机器。这使我们能够为任何桌面提供高性能图形工作站功能,包括低端商用级桌面机器、笔记本电脑,甚至瘦客户机。虽然通过虚拟化进行服务器整合并不新鲜,但桌面工作站虚拟化似乎是服务器虚拟化框架的一种自然而新颖的扩展。事实上,总的趋势是将虚拟化技术应用于几乎所有的信息技术基础设施,我们应该期待看到更多的虚拟化,在高等教育机构中几乎无处不在。在本报告中,我们将介绍我们的方法、框架、实施挑战、经验教训和下一步行动。
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引用次数: 75
期刊
Proceedings of the 35th annual ACM SIGUCCS fall conference
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