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2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW)最新文献

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An Ontology-Based Approach for Defining Compliance Rules by Knowledge Workers in Adaptive Case Management - A Repair Service Management Case 适应性案例管理中知识型员工合规规则定义的本体方法——一个维修服务管理案例
T. Tran, E. Weiss, A. Adensamer, C. Ruhsam, Christoph Czepa, Huy Tran, Uwe Zdun
Empowering knowledge workers (KWs) to act more efficiently and flexibly in unpredictable situations is the main focus of Adaptive Case Management (ACM), although ad hoc actions at runtime shall not violate the consistency and compliance of an on-going case. In this paper we discuss how business constraints stemming from regulatory laws or standards are transferred from textual sources to formal specifications in the form of compliance rule objects relating to ACM objects. In order to mitigate the knowledge barriers between business and IT, we apply an ontology-based solution allowing KWs to define compliance rules from a pure business perspective using domain-specific terms. We demonstrate the implementation using a repair service case and discuss the benefit of our approach for the sake of administration of business aspects by KWs without IT involvement.
授权知识工作者(KWs)在不可预测的情况下更有效和灵活地行动是适应性案例管理(ACM)的主要焦点,尽管在运行时的特别行动不应违反正在进行的案例的一致性和遵从性。在本文中,我们讨论了源自法规或标准的业务约束如何以与ACM对象相关的遵从规则对象的形式从文本源转移到正式规范。为了减轻业务和IT之间的知识障碍,我们应用了一个基于本体的解决方案,允许知识管理员使用特定于领域的术语从纯业务的角度定义遵从性规则。我们使用一个维修服务案例演示了实现,并讨论了我们的方法在没有IT参与的情况下对知识人员的业务方面进行管理的好处。
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引用次数: 1
Multi-Perspective Decision Management for Digitization Architecture and Governance 数字化架构与治理的多视角决策管理
A. Zimmermann, Dierk Jugel, K. Sandkuhl, Rainer Schmidt, J. Bogner, Stefan Kehrer
The Internet of Things, Enterprise Social Networks, Adaptive Case Management, Mobility S ystems, Analytics for Big Data, and Cloudenvironments are emerging to support smart connected i.e. digital products and services and the digital transformation. Biological metaphors of living and adaptable ecosystems provide the logical foundation for self- optimizing and resilient run-time environments for intelligent business services and related distributed information systems with service-oriented digitization architectures. We are investigatingmechanismsforflexibleadaptationandevolution of information systems with digital architecture in the context of the ongoing digital transformation. Our aim is to support flexibility and agile transformation for both business and related information systems through adaptation and dynamical evolution of their digital architectures. The present research paper investigates mechanisms of decision analytics for digitization architectures, putting a spotlight to Internet of Things architectures, by extending original enterprise architecture reference models with digitization architectures andtheirmulti- perspective architectural decision management.
物联网、企业社交网络、自适应案例管理、移动系统、大数据分析和云环境正在兴起,以支持智能连接,即数字产品和服务以及数字化转型。生命和适应性生态系统的生物隐喻为智能业务服务和具有面向服务的数字化架构的相关分布式信息系统的自我优化和弹性运行时环境提供了逻辑基础。我们正在研究在正在进行的数字化转型背景下,具有数字架构的信息系统的灵活应用和演变机制。我们的目标是通过数字架构的适应和动态演变,支持业务和相关信息系统的灵活性和敏捷转换。本研究通过将原有的企业架构参考模型扩展到数字化架构及其多视角架构决策管理,探讨了数字化架构的决策分析机制,重点研究了物联网架构。
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引用次数: 4
The Decision-Making Context Influences the Role of the Enterprise Architect 决策环境影响企业架构师的角色
M. V. D. Berg, H. Vliet
Enterprise architecture (EA) offers ways to steer and guide the design and evolution of the enterprise, including its information technology (IT). One of the objectives of EA is to support IT decision-making. This study aims to provide EA researchers and practitioners with insight into the factors that influence the role of EA in IT decision- making. For this purpose, we conducted a multiple case study at three different organizations in which we analyzed how EA influences IT decisions regarding specific issues. EA's support was found to deliver a valuable contribution in all three cases, which however varied considerably from case to case. We have identified four different factors that determine the role of EA in IT decision-making processes: the formalization of the decision-making process, the mindset of decision-makers, the magnitude of impact and the time pressure of the issue. These factors determine how the enterprise architect will be involved in IT decision-making, the type of deliverables and the breadth and depth of the architecture analysis.
企业架构(EA)提供了引导和指导企业(包括其信息技术(IT))的设计和发展的方法。EA的目标之一是支持IT决策。本研究旨在为企业架构研究人员及实务人员提供深入了解影响企业架构在资讯科技决策中的作用的因素。为此,我们在三个不同的组织中进行了多个案例研究,其中我们分析了EA如何影响有关特定问题的IT决策。我们发现EA的支持在这三种情况下都提供了有价值的贡献,但情况因情况而异。我们已经确定了决定EA在IT决策过程中的角色的四个不同因素:决策过程的形式化、决策者的心态、影响的大小和问题的时间压力。这些因素决定了企业架构师将如何参与IT决策、可交付成果的类型以及架构分析的广度和深度。
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引用次数: 8
Comparison of Visualization Concepts of Map Layouts 地图布局可视化概念比较
Florian Pachinger, Zainab Sheikh, P. Zajaczkowski, Andreas Rogge-Solti, Stefan Schönig, J. Mendling
The emergence of new technologies enables the enhancement of traditional process analyses, since it provides information from new kind of data sources. However, this also leads to the challenge of information overload, i.e. it is difficult to perceive the essence of the information provided, due to the vast amount of recorded data. Information visualization provides the means to handle these huge amounts of data and allows to uncover knowledge that otherwise would remain hidden. In order to study the effects of visualization, we present different map layouts of a fictive clothing retail-shop and compare how the different layouts can contribute to the understanding of on the one hand the overall shop performance, i.e. finding areas customers stay very long or which are visited very frequently and on the other hand the shopping behavior of customers, i.e. examine the path customers took.
新技术的出现能够增强传统的过程分析,因为它提供了来自新类型数据源的信息。然而,这也带来了信息过载的挑战,即由于记录的数据量巨大,所提供的信息的本质很难被感知。信息可视化提供了处理这些海量数据的方法,并允许揭示原本隐藏的知识。为了研究可视化的效果,我们呈现了一个虚构的服装零售商店的不同地图布局,并比较了不同的布局如何有助于理解商店的整体表现,即找到顾客停留时间很长或经常光顾的区域,另一方面有助于了解顾客的购物行为,即检查顾客走过的路径。
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引用次数: 2
Limiting Variety by Standardizing and Controlling Knowledge Intensive Processes 通过规范和控制知识密集型过程来限制多样性
I. Bider, A. Jalali
This paper studies the effects of applying process improvement principles to knowledge-intensive processes, which are typical for being supported by Adaptive Case Management systems. The study is being completed by investigating a process of conducting a small-scale research project that results in BS or MS thesis being defended and graded. The research is a mixture of the case study at the department with which both authors are affiliated and reflections on own experience as active participants of the process. The preliminary results show that the improvement principles applied in the project have helped to smoothen the process and improve its outcome in terms of producing defendable theses that satisfy the requirements set by the relevant authority. However, it seems they might not positively affect other outcomes, like the size and quality of research contribution.
本文研究了将过程改进原则应用于知识密集型过程的效果,这些过程通常由自适应案例管理系统支持。该研究是通过调查进行小规模研究项目的过程来完成的,结果是学士或硕士论文被辩护和评分。这项研究结合了两位作者所在部门的案例研究,以及作为该过程积极参与者的自身经验的反思。初步结果表明,在项目中应用的改进原则有助于使过程更加顺利,并在产生符合有关当局规定的可辩护的论文方面改善了其结果。然而,它们似乎不会对其他结果产生积极影响,比如研究贡献的规模和质量。
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引用次数: 4
An Implementation of the WS-Agreement Negotiation Standard in CloudSim web服务协议协商标准在CloudSim中的实现
Benedikt Pittl, W. Mach, E. Schikuta
The currently dominating market mechanism for selling IaaS resources is the so called supermarket approach: Consumer buy resources from providers without negotiation. The recent development of Amazon EC2 spot market shows that dynamic market mechanisms are becoming increasingly popular. The so called Bazaar approach is such a dynamic market mechanism. On a Bazaar-base market consumer and provider can negotiate all characteristics of IaaS resources described by SLAs. The WS-Agreement Negotiation standard describes concepts for such bilateral negotiations on Bazaar-based markets. The scientific simulation framework CloudSim is not able to simulate Bazaar-based markets. Thus we extended the framework by developing the so called Bazaar-Extension which implements the basic principles of the WS-Agreement Negotiation standard. Using the Bazaar-Extension consumers and datacenters are created, strategies are assigned to them and the result of the bilateral negotiation simulation are analysed.
目前销售IaaS资源的主要市场机制是所谓的超市方式:消费者无需协商就可以从供应商那里购买资源。最近亚马逊EC2现货市场的发展表明,动态市场机制越来越受欢迎。所谓的Bazaar方法就是这样一种动态的市场机制。在基于bazaar的市场上,消费者和提供者可以协商sla描述的IaaS资源的所有特征。WS-Agreement Negotiation标准描述了在基于bazaar的市场上进行此类双边谈判的概念。科学模拟框架CloudSim无法模拟基于市集的市场。因此,我们通过开发实现WS-Agreement协商标准基本原则的所谓Bazaar-Extension来扩展框架。使用Bazaar-Extension创建消费者和数据中心,为它们分配策略,并分析双边协商模拟的结果。
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引用次数: 4
Communication-Based Business Process Task Detection - Application in the CRM Context 基于通信的业务流程任务检测——在CRM环境中的应用
N. Laga, O. Kherbouche, Pierre-Aymeric Masse
During the last decades, several research works have been conducted in Business Process Management (BPM) field, and a whole range of tools allowing capturing and managing the business process (BP) has been proposed. However, the current BPM systems leave aside the informal work, which is often based on communication and collaborative tools. In this paper, we introduce the concept of "communication-based manual task" in the BP design. It is a kind of a BP activity which is associated to a set of semantic patterns that enable the qualification of communication content as an achievement of the BP task. This association of semantic patterns with BP activities enables the system to capture informal work, done through communication and collaborative tools such as: email, phone calls, instant messaging, etc. We have implemented and applied the proposal to the customer relationship management (CRM) field in order to respond to the challenges induced by the variety of communication channels. We highlight two main advantages compared to classical CRM approaches. It firstly enables the reconstruction of the customer journeys across the communication channels and secondly identifies all BP actors who are involved in the customer journey; providing by this way a mean to promote collaboration between communication channels teams.
在过去的几十年中,在业务流程管理(BPM)领域进行了一些研究工作,并提出了一系列允许捕获和管理业务流程(BP)的工具。然而,当前的BPM系统忽略了非正式的工作,这些工作通常基于通信和协作工具。本文在BP设计中引入了“基于通信的手动任务”的概念。它是一种BP活动,它与一组语义模式相关联,使通信内容的鉴定成为BP任务的成果。语义模式与BP活动的这种关联使系统能够捕获通过通信和协作工具(如电子邮件、电话、即时消息等)完成的非正式工作。为了应对各种沟通渠道所带来的挑战,我们将该建议实施并应用于客户关系管理(CRM)领域。与传统的CRM方法相比,我们强调了两个主要优势。首先,它能够重建跨沟通渠道的客户旅程;其次,识别所有参与客户旅程的BP行动者;通过这种方式提供了一种促进沟通渠道团队之间协作的方法。
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引用次数: 5
Automated Change Planning for Differential Update IT Systems with State Constraint 具有状态约束的差异更新IT系统的自动变更计划
Manabu Nakanoya, T. Kuroda, Atsushi Kitano
As the life-cycle of IT systems is getting faster and shorter, the lead time requirements of the deployment for updates have become severe. Provisioning automation tools make it easy to update IT systems, but the update of a large-scale IT systems such as a large enterprise system is still time-consuming. Existing provisioning tools cannot automatically generate update procedures because they cannot take care of the constraints related to the states of the current system. For example, the web service has a constraint that requires both of the modification of the configuration files and the restart of the service for configuration update when the service is in the running state. On the other hand, it requires only the modification of the configuration files when the service is not in the running state. In this paper, we propose a novel declarative component-based model scheme that automatically generates the update procedure from the difference between the current and desired state for IT systems with the aforementioned state constraints. We present the efficiency and effectiveness of our scheme through a case study using the implementation of a prototype.
随着IT系统的生命周期越来越短,更新部署的前置时间要求也越来越高。供应自动化工具使更新it系统变得容易,但是更新大型it系统(如大型企业系统)仍然很耗时。现有的供应工具不能自动生成更新过程,因为它们不能处理与当前系统状态相关的约束。例如,web服务有一个约束,要求在服务处于运行状态时修改配置文件和重新启动服务以进行配置更新。另一方面,它只需要在服务不处于运行状态时修改配置文件。在本文中,我们提出了一种新的基于声明性组件的模型方案,该方案根据具有上述状态约束的IT系统的当前状态和期望状态之间的差异自动生成更新过程。通过一个原型的实现,我们展示了我们的方案的效率和有效性。
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引用次数: 2
Collective Case Decisions Without Voting 集体案件裁决不投票
K. Swenson
Adaptive case management is primarily about cases that involve multiple people collaborating to achieve a common goal. In cases where progress depends upon participation of volunteers, it is important to make decisions that are in alignment with everyone. Voting as a way of making decisions has some well known flaws. Cases which depend upon volunteers will need to be run in a fashion that assures that every participant is on board. If not, the case manager will find it impossible to complete the case. Sociocracy is a formal method for running an organization based on sociological principles designed to uncover the best decisions and to keep everyone involve. An online system designed to support a sociocratic organization called Weaver is introduced with a focus on how to support organizational decision making behavior without using voting.
适应性案例管理主要是关于涉及多人协作以实现共同目标的案例。在进展取决于志愿者参与的情况下,重要的是要做出与每个人一致的决定。投票作为一种决策方式有一些众所周知的缺陷。依赖于志愿者的案例将需要以一种确保每个参与者都参与的方式进行。否则,案例管理器将发现无法完成该案例。社会主义是一种基于社会学原理的组织管理的正式方法,旨在揭示最佳决策并使每个人都参与其中。介绍了一个旨在支持社会主义组织Weaver的在线系统,重点介绍了如何在不使用投票的情况下支持组织决策行为。
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引用次数: 0
Exploring the Role of Enterprise Architecture in IS-enabled Ot: An EA Principles Perspective 探索企业架构在支持is的Ot中的角色:一个EA原则的视角
Truth Lumor, E. Chew, A. Gill
Although EA principles have received considerable attention in recent years, there is still little known about how EA principles can be used to govern the transformation of the Information Systems enabled organization. In this research-in- progress paper, we communicate our initial step towards answering the sub-question: how do enforcing EA principles contribute to IS-enabled OT? Based on a comprehensive literature review, we initially propose five testable hypotheses and a research model, which is a pre-requisite to developing a data-driven theory for this important area of research. It is anticipated that the ensuing theory will provide a basis for further research studying the impact of EA on IS-enabled OT. The tested research model will also provide guidance to practitioners on how to effectively design and use EA principles in managing transformative changes caused by IS within their organizations and overall industry sectors.
尽管EA原则在最近几年受到了相当多的关注,但是关于如何使用EA原则来管理信息系统支持的组织的转换仍然知之甚少。在这篇研究进展的论文中,我们传达了我们回答子问题的最初步骤:执行EA原则如何有助于支持is的OT?在全面回顾文献的基础上,我们初步提出了五个可检验的假设和一个研究模型,这是为这一重要研究领域发展数据驱动理论的先决条件。期望后续的理论将为进一步研究EA对is -enabled OT的影响提供基础。经过测试的研究模型还将为从业者提供指导,指导他们如何有效地设计和使用EA原则来管理组织和整个行业部门中由IS引起的变革性变化。
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引用次数: 9
期刊
2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW)
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