This study aims to investigate students’ learning engagement during the pandemic. A mixed method design was used by combining a questionnaire and in-depth interviews. The quantitative data analysis used descriptive statistics and the Likert scale. The qualitative data analysis used thematic analysis technique. The findings indicate that most aspects of learning engagement are reasonably feasible, but there is a need to reduce the learning workload. The in-depth interviews of the online technology utility are effective to some degree. Internet network should be improved, the workload and the duration on the phone screens should be reduced to make students less exhausted.
{"title":"Tourism School Students’ Learning Engagement during COVID-19 Pandemic","authors":"Sutanto Leo","doi":"10.34013/jk.v7i1.657","DOIUrl":"https://doi.org/10.34013/jk.v7i1.657","url":null,"abstract":"This study aims to investigate students’ learning engagement during the pandemic. A mixed method design was used by combining a questionnaire and in-depth interviews. The quantitative data analysis used descriptive statistics and the Likert scale. The qualitative data analysis used thematic analysis technique. The findings indicate that most aspects of learning engagement are reasonably feasible, but there is a need to reduce the learning workload. The in-depth interviews of the online technology utility are effective to some degree. Internet network should be improved, the workload and the duration on the phone screens should be reduced to make students less exhausted.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123802256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
East Timur Village has pristine mangrove areas. It has much potential that can be developed, one of which is mangrove ecotourism which is directly managed by the people of East Kurau Village. Mangrove ecotourism still need to optimize its potential tourism destination object. The research aims to formulate a development strategy for Mangrove Ecotourism in East Kurau Village, Koba District, Central Bangka Regency. The research uses a qualitative approach with IFAS (Internal Factors Analysis Strategy) and EFAS (External Factors Analysis Strategy). The data is collected through in-depth interviews with related stakeholders, questionnaires distributed to tourists, and field observations. Moreover, the indicators used to measure the data include accessibility, infrastructure, and other supporting aspects. The ecotourism strategy is answered using the SWOT analysis method. The results from matrix calculations of IFAS and EFAS show that the value of the X-axis was 0.93 and of the Y-axis was 0.88. This indicates that the strategic position was at the quadrant I, with the strategic formulation of S-O (aggressive strategy). Some strategies have been formulated, including: Supporting mangrove conservation and creative economic business management; Establishing cooperation in providing supporting infrastructure; Optimizing cooperation in providing education on the benefits of mangroves; and Increasing the government’s commitment to mangrove development.
{"title":"Ecotourism Development Strategy of Mangrove Forest in Kurau Timur Village, Koba District, Bangka Tengah Regency","authors":"Henri Henri, Gea Ratri Ningsih, N. Bahtera","doi":"10.34013/jk.v7i1.455","DOIUrl":"https://doi.org/10.34013/jk.v7i1.455","url":null,"abstract":"East Timur Village has pristine mangrove areas. It has much potential that can be developed, one of which is mangrove ecotourism which is directly managed by the people of East Kurau Village. Mangrove ecotourism still need to optimize its potential tourism destination object. The research aims to formulate a development strategy for Mangrove Ecotourism in East Kurau Village, Koba District, Central Bangka Regency. The research uses a qualitative approach with IFAS (Internal Factors Analysis Strategy) and EFAS (External Factors Analysis Strategy). The data is collected through in-depth interviews with related stakeholders, questionnaires distributed to tourists, and field observations. Moreover, the indicators used to measure the data include accessibility, infrastructure, and other supporting aspects. The ecotourism strategy is answered using the SWOT analysis method. The results from matrix calculations of IFAS and EFAS show that the value of the X-axis was 0.93 and of the Y-axis was 0.88. This indicates that the strategic position was at the quadrant I, with the strategic formulation of S-O (aggressive strategy). Some strategies have been formulated, including: Supporting mangrove conservation and creative economic business management; Establishing cooperation in providing supporting infrastructure; Optimizing cooperation in providing education on the benefits of mangroves; and Increasing the government’s commitment to mangrove development.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129403053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sumberbulu Hamlet is a Tourism Village located in Karanganyar Regency, Central Java Province. The people of this village are trying to develop their village into an advanced tourist village that is attractive for many tourists to visit. However, in its development, community participation in village development is felt to be not optimal, especially the participation of people who are classified as millennials. Therefore, this study aims to reveal the forms and levels of millennial community participation in efforts to develop their villages. This study used a descriptive qualitative method with informants from several residents belonging to the millennial age group and village officials. The results of the study show that the form of participation is included in Pseudo-Participation, while the level of participation, in general, is at the Partnership level. It is recommended that the village government and other stakeholders can improve education and training for millennial communities in the development of tourism villages, so that they can strengthen their abilities and knowledge in developing tourism in Sumberbulu village.
{"title":"Millennial Community Participation in Tourism Village Development","authors":"Kusherdyana, Syaeful Muslim, Misran Misran, Sujatmiko Wibowo","doi":"10.34013/jk.v7i1.1106","DOIUrl":"https://doi.org/10.34013/jk.v7i1.1106","url":null,"abstract":"Sumberbulu Hamlet is a Tourism Village located in Karanganyar Regency, Central Java Province. The people of this village are trying to develop their village into an advanced tourist village that is attractive for many tourists to visit. However, in its development, community participation in village development is felt to be not optimal, especially the participation of people who are classified as millennials. Therefore, this study aims to reveal the forms and levels of millennial community participation in efforts to develop their villages. This study used a descriptive qualitative method with informants from several residents belonging to the millennial age group and village officials. The results of the study show that the form of participation is included in Pseudo-Participation, while the level of participation, in general, is at the Partnership level. It is recommended that the village government and other stakeholders can improve education and training for millennial communities in the development of tourism villages, so that they can strengthen their abilities and knowledge in developing tourism in Sumberbulu village.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130563993","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to evaluate how the condition of the development of the tourist attraction of Labuhan Haji Beach, East Lombok in 2000-2022. The type of research used is historical research with a qualitative approach. The data collection method used is the observation method in the form of non-participatory observations in Labuhan Haji Beach, East Lombok, interviews with 6 informants (purposive sampling), and documentation studies. The analysis technique used is data reduction, data presentation, and conclusion drawing. The results of this study indicate that the current condition of the development of the Labuhan Haji Beach tourist attraction is in a cycle of stagnation towards rejuvenation. Tourist visits show fluctuating numbers from 2010-2021. The development of infrastructure facilities and infrastructure at Labuhan Haji Beach in 2000 did not go well because the Labuhan Haji Beach area was still a forest with dense tickets. The construction of facilities in the form of cleaning the coastal area as well as the construction of new road access was carried out in 2004. In addition, the development of amenities such as parking lots, berugak (gazebo), rest areas, lodging, and restaurants was carried out in order to meet the needs of tourists. There are also various policies implemented, namely the revitalization of the Labuhan Haji Pier, the arrangement and dredging of the Labuhan Haji Pier harbor pool, the construction of the Ancol Mini Tourist Park and the arrangement of the coastal area. This research contributes in providing recommendations to stakeholders, especially the public sector in formulating policies for the development of Labuhan Haji Beach, East Lombok. In addition, this research is expected to be a contribution in the form of academic literature regarding the evaluation of the development of a destination attraction in the area using the life cycle of a tourist destination.
{"title":"Evaluation of Tourism Development Using the TALC Approach","authors":"Ahmad Kholis, M. S. Nugroho, Ma’ruf","doi":"10.34013/jk.v7i1.821","DOIUrl":"https://doi.org/10.34013/jk.v7i1.821","url":null,"abstract":"This study aims to evaluate how the condition of the development of the tourist attraction of Labuhan Haji Beach, East Lombok in 2000-2022. The type of research used is historical research with a qualitative approach. The data collection method used is the observation method in the form of non-participatory observations in Labuhan Haji Beach, East Lombok, interviews with 6 informants (purposive sampling), and documentation studies. The analysis technique used is data reduction, data presentation, and conclusion drawing. The results of this study indicate that the current condition of the development of the Labuhan Haji Beach tourist attraction is in a cycle of stagnation towards rejuvenation. Tourist visits show fluctuating numbers from 2010-2021. The development of infrastructure facilities and infrastructure at Labuhan Haji Beach in 2000 did not go well because the Labuhan Haji Beach area was still a forest with dense tickets. The construction of facilities in the form of cleaning the coastal area as well as the construction of new road access was carried out in 2004. In addition, the development of amenities such as parking lots, berugak (gazebo), rest areas, lodging, and restaurants was carried out in order to meet the needs of tourists. There are also various policies implemented, namely the revitalization of the Labuhan Haji Pier, the arrangement and dredging of the Labuhan Haji Pier harbor pool, the construction of the Ancol Mini Tourist Park and the arrangement of the coastal area. This research contributes in providing recommendations to stakeholders, especially the public sector in formulating policies for the development of Labuhan Haji Beach, East Lombok. In addition, this research is expected to be a contribution in the form of academic literature regarding the evaluation of the development of a destination attraction in the area using the life cycle of a tourist destination.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122687819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research addresses customary law's role in maintaining culture as a cultural tourism attraction in Senaru village. This study used a qualitative approach by interviewing three key informants responsible for implementing customary law in Senaru Village. This study concludes that customary law plays a significant role in maintaining the existence of culture as a cultural tourism attraction. The customary law of Senaru Village has solid legal principles, substance, structure, and sanctions and is still maintained by the Senaru Village community. This study hopes to encourage the peoples to continue preserving and obeying the customary law in their village by respecting the existence of the Raden, Toak Lokaq, Pembekel, and Kyai, and adhering to the norms of customary law that apply in order to maintain social harmony. Moreover, it is advised for domestic and foreign tourists to continue respecting and upholding the applicable customary law by not violating any prohibitions in Senaru village. Lastly, the local government is urged to continue recognizing and protecting the customary law community to ensure sustainability.
{"title":"The Existence of Customary Law in Preserving Culture as a Tourism Attraction","authors":"Komang Mahawira","doi":"10.34013/jk.v7i1.1212","DOIUrl":"https://doi.org/10.34013/jk.v7i1.1212","url":null,"abstract":"This research addresses customary law's role in maintaining culture as a cultural tourism attraction in Senaru village. This study used a qualitative approach by interviewing three key informants responsible for implementing customary law in Senaru Village. This study concludes that customary law plays a significant role in maintaining the existence of culture as a cultural tourism attraction. The customary law of Senaru Village has solid legal principles, substance, structure, and sanctions and is still maintained by the Senaru Village community. This study hopes to encourage the peoples to continue preserving and obeying the customary law in their village by respecting the existence of the Raden, Toak Lokaq, Pembekel, and Kyai, and adhering to the norms of customary law that apply in order to maintain social harmony. Moreover, it is advised for domestic and foreign tourists to continue respecting and upholding the applicable customary law by not violating any prohibitions in Senaru village. Lastly, the local government is urged to continue recognizing and protecting the customary law community to ensure sustainability.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120907475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
H. Herman, Putri Rizkiyah, Herry Rachmat Widjaja, Ilham Junaid
Studies on destination attributes mainly focused on the motivation or experience of tourists and their relation to these attributes. Therefore, in-depth reports are required to fully understand tourism villages as destinations, particularly in relation to the factors that contribute to their success. This study aimed to (1) identify tourism products in tourism villages, (2) identify the determinants of tourism destination attributes, and (3) recommend efforts to improve the management of destination attributes in developing as tourism villages. A qualitative approach was used which was conducted at Kuta Village, Lombok, in 2022. The results showed the tourism products in Kuta Village are the local population's natural landscape, culture, and hospitality. The determining factors that support the management of destination products were strategic locations, various tourist attractions and activities, availability of amenities, as well as good accessibility. However, the village managers needed to address essential issues, such as parking facilities, transportation, and limited skilled personnel in providing services to tourists. This study recommended three steps for managing destination attributes, namely training in sustainable home stay management, improving tourism-supporting facilities and infrastructure, as well as regulating physical infrastructure and accessibility. Moreover, there were arguments (insights) regarding the existence of a village as a destination with the management of attributes and determinants. These served as the key to the successful management of tourism destination.
{"title":"Determinant Factors in Managing Tourism Village","authors":"H. Herman, Putri Rizkiyah, Herry Rachmat Widjaja, Ilham Junaid","doi":"10.34013/jk.v7i1.1129","DOIUrl":"https://doi.org/10.34013/jk.v7i1.1129","url":null,"abstract":"Studies on destination attributes mainly focused on the motivation or experience of tourists and their relation to these attributes. Therefore, in-depth reports are required to fully understand tourism villages as destinations, particularly in relation to the factors that contribute to their success. This study aimed to (1) identify tourism products in tourism villages, (2) identify the determinants of tourism destination attributes, and (3) recommend efforts to improve the management of destination attributes in developing as tourism villages. A qualitative approach was used which was conducted at Kuta Village, Lombok, in 2022. The results showed the tourism products in Kuta Village are the local population's natural landscape, culture, and hospitality. The determining factors that support the management of destination products were strategic locations, various tourist attractions and activities, availability of amenities, as well as good accessibility. However, the village managers needed to address essential issues, such as parking facilities, transportation, and limited skilled personnel in providing services to tourists. This study recommended three steps for managing destination attributes, namely training in sustainable home stay management, improving tourism-supporting facilities and infrastructure, as well as regulating physical infrastructure and accessibility. Moreover, there were arguments (insights) regarding the existence of a village as a destination with the management of attributes and determinants. These served as the key to the successful management of tourism destination.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"22 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129145944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to describe the cultural value of cassava food as an attraction for tourists visiting the Cireundeu Traditional Village. The method used in this study is a qualitative method with a descriptive approach. Research data sources consist of primary data sources, namely from research data obtained through observation activities, interviews, and documentation directly to the field, while secondary data are obtained through literature studies related to the study. The results showed that the cultural value of cassava food in Cireundeu Traditional Village was divided into 3 parts, including cultural values regarding symbols related to cassava food, behavior related to cassava food, and embedded beliefs related to cassava food. The results of the next study explained the attractiveness of cassava food in the Cireundeu Traditional Village through the point of view of its cultural uniqueness, then originality, authenticity and diversity. From the results of this study, it is hoped that it can provide input for managers or all elements in the Ciruendeu Traditional Village in order to develop cassava food culture into a leading tourist attraction in Cimahi City.
{"title":"Cultural Value of Cassava Food as a Tourism Attraction in Cireundeu Traditional Village","authors":"Rahmat Priyanto, Gita Desmafianti","doi":"10.34013/jk.v7i1.908","DOIUrl":"https://doi.org/10.34013/jk.v7i1.908","url":null,"abstract":"This study aims to describe the cultural value of cassava food as an attraction for tourists visiting the Cireundeu Traditional Village. The method used in this study is a qualitative method with a descriptive approach. Research data sources consist of primary data sources, namely from research data obtained through observation activities, interviews, and documentation directly to the field, while secondary data are obtained through literature studies related to the study. The results showed that the cultural value of cassava food in Cireundeu Traditional Village was divided into 3 parts, including cultural values regarding symbols related to cassava food, behavior related to cassava food, and embedded beliefs related to cassava food. The results of the next study explained the attractiveness of cassava food in the Cireundeu Traditional Village through the point of view of its cultural uniqueness, then originality, authenticity and diversity. From the results of this study, it is hoped that it can provide input for managers or all elements in the Ciruendeu Traditional Village in order to develop cassava food culture into a leading tourist attraction in Cimahi City.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125773289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wayan Sukma, Winarya Prabawa, P. R. Pertiwi, Putu Sucita Yanthy, Sucita Yanthy
Cultural tourism has become the doctrine of tourism development in many countries. Various local commodities have been transformed into tourist attractions to satisfy the curiosity of tourists. Unfortunately, cultural tourism in many destinations tends to be exclusive, where its activities focus on presenting artificial cultural attractions that are packaged for tourists. This article describes the best practice of how France has succeeded in developing a culture-based tourism sector amidst the demands of modernization and industrialization. Through a qualitative descriptive approach, data and information were collected from observation, literacy studies, and interviews. The authors conducted a thematic analysis to portray a culture-based French tourism model. The analysis results conclude that French tourism is firmly supported by a wealth of culture and traditions that have long been rooted in people's lives.
{"title":"The French Cultural Tourism: Exploring the Harmonious Coexistence of Tradition and Modernization","authors":"Wayan Sukma, Winarya Prabawa, P. R. Pertiwi, Putu Sucita Yanthy, Sucita Yanthy","doi":"10.34013/jk.v7i1.756","DOIUrl":"https://doi.org/10.34013/jk.v7i1.756","url":null,"abstract":"Cultural tourism has become the doctrine of tourism development in many countries. Various local commodities have been transformed into tourist attractions to satisfy the curiosity of tourists. Unfortunately, cultural tourism in many destinations tends to be exclusive, where its activities focus on presenting artificial cultural attractions that are packaged for tourists. This article describes the best practice of how France has succeeded in developing a culture-based tourism sector amidst the demands of modernization and industrialization. Through a qualitative descriptive approach, data and information were collected from observation, literacy studies, and interviews. The authors conducted a thematic analysis to portray a culture-based French tourism model. The analysis results conclude that French tourism is firmly supported by a wealth of culture and traditions that have long been rooted in people's lives. \u0000 ","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114634575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
R. Wahyuni, Warta Sumirat, Nuraeni Handayaningrum, Politeknik Pariwisata, Nhi Bandung
One tourist village in the Temanggung Regency area is the Petarangan tourist village. The beginning of the establishment of this tourist village was due to seeing the tourism potential there. The development to become a tourism village begins with a potential analysis in 2021, and then the local tourism authority will assess the village in 2022. The tourism awareness group (Pokdarwis) has a positive view of the community about how the activities their members carry out can influence people to start participating in it as an effort to care for tourism in Petarangan Village. The research finds out how interpersonal communication from Pokdarwis could increase the quality of tourism village products. Using a descriptive qualitative method focuses on the phenomenon of interpersonal communication used by stakeholders in that village. Data was taken by using questionnaires, interviews and checklists. All data were analyzed descriptively by considering the data validity through triangulation. The activities are about how the stakeholders communicate about the activities to develop the product. The medias used are electronic media and printed media. The message is almost about asking all stakeholders to participate. The role of Pokdarwis members is to get more members. So, community power plays an important role. It was found that interpersonal among the pokdarwis, stakeholders and community have been suitable for Pokdarwis in developing their tourism products.
{"title":"Interpersonal Communication of Tourism Awareness Group in Increasing the Quality of Tourism Village Products","authors":"R. Wahyuni, Warta Sumirat, Nuraeni Handayaningrum, Politeknik Pariwisata, Nhi Bandung","doi":"10.34013/jk.v7i1.1184","DOIUrl":"https://doi.org/10.34013/jk.v7i1.1184","url":null,"abstract":"One tourist village in the Temanggung Regency area is the Petarangan tourist village. The beginning of the establishment of this tourist village was due to seeing the tourism potential there. The development to become a tourism village begins with a potential analysis in 2021, and then the local tourism authority will assess the village in 2022. The tourism awareness group (Pokdarwis) has a positive view of the community about how the activities their members carry out can influence people to start participating in it as an effort to care for tourism in Petarangan Village. The research finds out how interpersonal communication from Pokdarwis could increase the quality of tourism village products. Using a descriptive qualitative method focuses on the phenomenon of interpersonal communication used by stakeholders in that village. Data was taken by using questionnaires, interviews and checklists. All data were analyzed descriptively by considering the data validity through triangulation. The activities are about how the stakeholders communicate about the activities to develop the product. The medias used are electronic media and printed media. The message is almost about asking all stakeholders to participate. The role of Pokdarwis members is to get more members. So, community power plays an important role. It was found that interpersonal among the pokdarwis, stakeholders and community have been suitable for Pokdarwis in developing their tourism products.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126010737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to analyze the effect of Zero Moment of Truth on the satisfaction of prospective hotel guests, analyze the First Moment of Truth's influence on the satisfaction of prospective hotel guests, analyze the Second Moment of Truth that affects the satisfaction of hotel guests, analyze the Ultimate Moment of Truth that affect the satisfaction of hotel guests and analyze the effect of satisfaction on loyalty. This study uses a quantitative approach with SEM analysis methods and uses the Smart PLS 3.2.9 program. The sample was selected using a purposive sampling technique with 150 respondents, specifically for hotel guests in Jakarta who stay in the new normal period. The results of the study stated that the First Moment of Truth has a positive influence on the satisfaction of prospective hotel guests, the Ultimate Moment of Truth has a positive influence on the satisfaction of hotel guests, and the satisfaction of hotel guests has a positive influence on loyalty. Meanwhile, Zero moment of truth does not positively influence the satisfaction of prospective hotel guests, and the Second moment of truth does not positively influence hotel guest satisfaction.
{"title":"Moment of Truth: Hotel Operation in The New Normal Time Towards Customer Loyalty Mediated by Customer Satisfaction","authors":"Y. P. Mbulu, Daniel Widjaja, Sylvia Samuel","doi":"10.34013/jk.v7i1.781","DOIUrl":"https://doi.org/10.34013/jk.v7i1.781","url":null,"abstract":"The purpose of this study is to analyze the effect of Zero Moment of Truth on the satisfaction of prospective hotel guests, analyze the First Moment of Truth's influence on the satisfaction of prospective hotel guests, analyze the Second Moment of Truth that affects the satisfaction of hotel guests, analyze the Ultimate Moment of Truth that affect the satisfaction of hotel guests and analyze the effect of satisfaction on loyalty. This study uses a quantitative approach with SEM analysis methods and uses the Smart PLS 3.2.9 program. The sample was selected using a purposive sampling technique with 150 respondents, specifically for hotel guests in Jakarta who stay in the new normal period. The results of the study stated that the First Moment of Truth has a positive influence on the satisfaction of prospective hotel guests, the Ultimate Moment of Truth has a positive influence on the satisfaction of hotel guests, and the satisfaction of hotel guests has a positive influence on loyalty. Meanwhile, Zero moment of truth does not positively influence the satisfaction of prospective hotel guests, and the Second moment of truth does not positively influence hotel guest satisfaction.","PeriodicalId":305696,"journal":{"name":"Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131082498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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