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Sales-Orientation and Customer-Orientation on Performance of Direct Sales Executives of Fidelity Bank, Ghana 销售导向与客户导向对加纳富达银行直销主管绩效的影响
Pub Date : 2020-11-18 DOI: 10.20525/IJFBS.V9I4.753
Charles Adusei, Isaac Tweneboah-Koduah, G. Agyapong
This study focused on sales-orientation and customer-orientation of Direct Sales Executives (DSEs) on sales performance at Fidelity Bank, Ghana; which was a cross-sectional study. Data were analysed using descriptive statistics, Kendall’s coefficient of concordance, cross tabulation and chi-squared test of independence. The result showed a strong association between prior sales experience and employment status. DSEs customer orientation was influenced by customer information while the sales orientation was on convincing customers to buy. The customer-oriented culture was based on reliable market and customer information. DSEs sales performance were influenced by complete knowledge of the bank’s products and services, listening skills and empathy. The study suggests that Fidelity Bank must sensitize its DSEs on the bank philosophy on its customer orientation culture. This study appears to be the first of its kind to explore the connection between sales orientation and customer orientation on performance in the Banking Industry in Ghana, thus providing empirical evidence for academics and practitioners.
本研究的重点是直销主管(DSE)对加纳富达银行销售业绩的销售导向和客户导向;这是一项横断面研究。使用描述性统计、肯德尔一致系数、交叉表和独立性卡方检验对数据进行分析。结果显示,先前的销售经验和就业状况之间存在着强烈的关联。DSE的客户导向受到客户信息的影响,而销售导向则是说服客户购买。以客户为导向的文化建立在可靠的市场和客户信息的基础上。DSE的销售业绩受到对银行产品和服务的全面了解、倾听技能和同理心的影响。该研究表明,富达银行必须提高其DSE对银行哲学和客户导向文化的敏感性。这项研究似乎是首次探索加纳银行业销售导向和客户导向对业绩的影响,从而为学者和从业者提供了经验证据。
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引用次数: 3
Short-Term Debt and Financial Performance of Small and Medium Scale Enterprises in Buganda Region, Uganda 乌干达布干达地区中小企业的短期债务与财务绩效
Pub Date : 2020-11-05 DOI: 10.20525/IJFBS.V9I4.910
Henry Mugisha, J. Omagwa, J. Kilika
Short-term debt is regarded as an important source of financing for Small and Medium-sized enterprises (SMEs). This is because it can be easily accessed and useful during times of emergent working capital shortage. However, short-term debt is the least researched among the components of capital structure, which explains why its contribution to the financial performance of small and medium-sized businesses still lacks empirical validation especially in the Ugandan context. This paper sought to determine the effect of short-term debt on financial performance of Small and Medium Enterprises in Uganda. The study adopted a descriptive cross-sectional research design to collect and analyse the data. Stratified random sampling technique was used to select SMEs while purposive sampling technique was used to select one key respondent from each of the sampled 453 SMEs in Uganda. Primary data was collected using survey questionnaire. Data was analysed using descriptive statistics and simple linear regression analysis. The findings indicted that short-term debt had a negative and significant effect on financial performance of SMEs as measured by return on assets. The study provides empirical evidence to support the propositions in the extant literature that short-term debt significantly hampers financial performance of SMEs. The study recommends that SMEs should adopt low cost operation procedures to improve profitability. This would lead to accumulated profits that can be used for investment purposes as a means of driving growth among the SMEs without resorting to borrowing. This paper suggests that further research should be conducted to establish the justification for the negative and significant effect of short-term debt on financial performance using qualitative approaches.
短期债务被视为中小企业融资的重要来源。这是因为在流动资金紧急短缺的时候,它可以很容易地访问和使用。然而,在资本结构的组成部分中,短期债务是研究最少的,这解释了为什么它对中小企业财务业绩的贡献仍然缺乏实证验证,尤其是在乌干达的情况下。本文试图确定短期债务对乌干达中小企业财务业绩的影响。该研究采用描述性横断面研究设计来收集和分析数据。分层随机抽样技术用于选择中小企业,而有目的的抽样技术用于从乌干达453家中小企业中的每一家中选择一名关键受访者。使用调查问卷收集主要数据。使用描述性统计和简单线性回归分析对数据进行分析。调查结果表明,短期债务对以资产回报率衡量的中小企业财务业绩产生了负面和重大影响。该研究提供了实证证据来支持现有文献中的主张,即短期债务显著阻碍了中小企业的财务业绩。该研究建议中小企业应采用低成本的运营程序,以提高盈利能力。这将导致积累的利润可用于投资目的,作为推动中小企业增长的一种手段,而无需借贷。本文建议,应采用定性方法进行进一步研究,以确定短期债务对财务业绩的负面和重大影响的理由。
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引用次数: 0
Credit Enhancement and Performance of Hydroelectric Energy Projects in Kenya 肯尼亚水电能源项目的信用提升和绩效
Pub Date : 2020-10-20 DOI: 10.20525/IJFBS.V9I4.848
A. Amolo, C. Rambo, C. Wafula
Renewable energy investment has been underexploited in Africa and Kenya in specific due to financing constraints arising from investor’s negative perception of the regions high investment risk and low creditworthiness which retards the degree of private capital penetration. The purpose of the study was to assess the extent to which Credit enhancement influence performance of hydroelectric energy projects in Kenya. The study was underpinned on pragmatism paradigm which allows the use of mixed method approach and descriptive correlational survey research design. Structured questionnaires and interview guide were used to collect quantitative and qualitative data from a sample size of 94 participants out of a target population of 94 subjects. Validity test was done on the instruments and a coefficient of 0.775 obtained using Content Validity Index while reliability involved pretesting of the instruments amongst the 10% of the participants and Cronbach's alpha coefficient of 0.781 obtained. Analysis was done using both descriptive statistic of mean and standard deviation and inferential statistic of Correlation and Regression at a significance level of 0.05 with the aid of SPSS version 25 and thematic content analysis of qualitative data for triangulation. Simple linear regression and Pearson Correlation Coefficient models were used to determine the influence between independent and dependent variable and the result H0: Credit enhancement does not significantly influence performance of hydroelectric energy projects in Kenya was rejected since P=0.000<0.05.Therefore the study concluded that there is significant influence of credit enhancement on performance of hydroelectric energy projects in Kenya. It is recommended that Project management and policy makers should integrate appropriate credit enhancement instruments to improve performance of hydroelectric energy projects besides developing targeted policies for strengthening implementation of the credit enhancement instruments to boost investors and lenders confidence. Further research should be carried out on the determinants influencing effective utilization of credit enhancement in power projects in Kenya.
可再生能源投资在非洲和肯尼亚的开发不足,特别是由于投资者对该地区投资风险高、信誉低的负面看法导致融资限制,从而阻碍了私人资本的渗透程度。该研究的目的是评估信用增强对肯尼亚水力发电项目绩效的影响程度。该研究以实用主义范式为基础,允许使用混合方法和描述性相关调查研究设计。使用结构化问卷和访谈指南从94名受试者的目标人群中的94名参与者中收集定量和定性数据。对仪器进行有效性测试,使用内容有效性指数获得0.775的系数,而可靠性涉及在10%的参与者中对仪器进行预测试,获得0.781的Cronbachα系数。在SPSS 25版本的帮助下,使用均值和标准差的描述性统计以及显著性水平为0.05的相关和回归的推断统计进行分析,并对三角测量的定性数据进行主题内容分析。使用简单线性回归和Pearson相关系数模型来确定自变量和因变量之间的影响,结果H0:信用增强对肯尼亚水力发电项目的绩效没有显著影响,因为P=0.000<0.05。因此,研究得出结论,信用增强对肯尼亚水力发电项目的业绩。建议项目管理层和政策制定者除了制定有针对性的政策来加强信用增强工具的实施,以增强投资者和贷款人的信心外,还应整合适当的信用增强工具,以提高水电能源项目的绩效。应进一步研究影响肯尼亚电力项目有效利用信用增强的决定因素。
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引用次数: 2
The Impacts of China's Shadow Banking Credit Creation on the Effectiveness of Monetary Policy 中国影子银行信贷创造对货币政策有效性的影响
Pub Date : 2020-10-20 DOI: 10.20525/IJFBS.V9I4.899
Huiyi Zhang, Richard Skolnik, Yu-xiang Han, Jinpei Wu
This paper researches the impact that shadow banking in China has upon credit creation and the potential effectiveness of monetary policy. Using a credit creation model, we derive the effect that shadow banking has upon the money multiplier and the money supply. The model shows that shadow banking can change the money multiplier, potentially increasing it during an expansion and decreasing it during a contraction. Introducing shadow banking in a CC-LM model results in a shift of the CC and LM curves resulting in a higher equilibrium output. A vector autoregressive model is used to empirically estimate the impact of shadow banking deposits' growth rate on the growth rates of the broad money supply, GDP, and the CPI. The results show that shadow banking's credit creation function in China has a pro-cyclical characteristic, potentially reducing the money supply's controllability and increasing the difficulty in effectively regulating monetary policy. This paper introduces shadow banking into the currency creation process of traditional commercial banks, accounting for the reserve requirement ratio, the excess reserve ratio, the shadow bank leakage rate, and the reserved deduction rate. Future research can determine whether coordinating monetary policy and leverage ratio regulation mitigates the impact of shadow banking. Another area of research is how the shadow banking of non-financial companies affect monetary policy.
本文研究了中国影子银行对信贷创造和货币政策潜在有效性的影响。利用信用创造模型,推导了影子银行对货币乘数和货币供给的影响。该模型显示,影子银行可以改变货币乘数,可能在扩张期间增加货币乘数,在收缩期间减少货币乘数。在CC-LM模型中引入影子银行会导致CC和LM曲线的移位,从而产生更高的均衡产出。采用向量自回归模型,实证估计了影子银行存款增速对广义货币供应量增速、GDP增速和CPI增速的影响。研究结果表明,中国影子银行的信贷创造功能具有顺周期特征,潜在地降低了货币供给的可控性,增加了有效调控货币政策的难度。本文将影子银行引入到传统商业银行的货币创造过程中,计算了存款准备金率、超额准备金率、影子银行漏泄率和准备金扣除率。未来的研究可以确定协调货币政策和杠杆率监管是否会减轻影子银行的影响。另一个研究领域是非金融公司的影子银行如何影响货币政策。
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引用次数: 0
Review Paper on Composite Leading Index Creation for Forecasting the Bangladeshi Financial Sector 关于创建预测孟加拉国金融部门的综合领先指数的评论文件
Pub Date : 2020-10-13 DOI: 10.20525/IJFBS.V9I4.791
M. Afreen
In perspective of the economic vulnerability faced by banks in financial sector, this study mirrors the methodology used by Shumway (2001) – the dynamic hazard model that is able to forecast systemic risk in financial market arena. Here, the terminology followed is based on the CAMELS framework variables: capital adequacy, asset, management, earnings, liquidity and sensitivity to market risk. The objective of this study is to construct a macroprudential indicator (MPI) for the case of Bangladeshi financial market. The result will then be tested for robustness with macro-stress test. Lagged independent variables will be used in the simple hazard model to allow early prediction of MPI in the year in which the crisis happens. The empirical findings can be used as a guideline for the Bangladesh Government and policy makers in accessing, examining and forecasting the health of the Bangladeshi financial system and formulate suitable financial system policies for control. MPI generates information about systemic risk allowing the detection of potential economic crises functioning as an early warning indicator. Government and policy makers will be able to make early preparation in cushioning any potential crises by means of the MPI. Thus the impact of the crises could be minimized and eventually reduce its impact on the Bangladesh economy. The specific objectives are to assemble a novel MPI that is able to recommend early signals of financial market vulnerability, to identify the MPI turning points and establish a comprehensive reference chronology for Bangladeshi financial market and to evaluate the predictive performance of newly constructed MPI on characterizing Bangladeshi financial sector.
从金融部门银行面临的经济脆弱性角度来看,本研究反映了Shumway(2001)使用的方法-动态风险模型,能够预测金融市场领域的系统性风险。这里,以下术语是基于camel框架变量:资本充足率,资产,管理,收益,流动性和对市场风险的敏感性。本研究的目的是构建一个宏观审慎指标(MPI)的情况下,孟加拉国的金融市场。结果将通过宏观压力测试进行稳健性测试。滞后的自变量将用于简单风险模型,以便对危机发生当年的MPI进行早期预测。实证研究结果可以作为孟加拉国政府和政策制定者在获取、检查和预测孟加拉国金融体系健康状况以及制定适当的金融体系控制政策方面的指导方针。MPI产生有关系统性风险的信息,可以作为早期预警指标发现潜在的经济危机。政府和政策制定者将能够通过MPI提前做好准备,以缓冲任何潜在的危机。因此,可以尽量减少危机的影响,并最终减少其对孟加拉国经济的影响。具体目标是组装一个新颖的MPI,能够推荐金融市场脆弱性的早期信号,确定MPI转折点,为孟加拉国金融市场建立一个全面的参考年表,并评估新构建的MPI对孟加拉国金融部门特征的预测性能。
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引用次数: 1
Effect of Default on Profitability in Kenyan Listed Companies 违约对肯尼亚上市公司盈利能力的影响
Pub Date : 2020-10-01 DOI: 10.20525/IJFBS.V9I4.876
J. Ndegwa
The study investigated the whether the default measures of liquidity and solvency are associated and whether default measures are related to firm profitability. A total of 41 firms were selected to be in the study sample out of 46 non-financial listed firms in the Nairobi Securities Exchange during years 2013 to 2017 and panel data regression analysis was employed. The findings revealed that liquidity and solvency are significantly and negatively associated while the default measures lacked a significant relationship with profitability in Kenyan listed companies. The findings implied that there is no need for firms to focus too much on the relationship between default and profitability including invest heavily in liquidity in order to meet short term obligations as nowadays it is possible for firms to either convert non-cash assets quickly or borrow on short notice from financial institutions in case of an urgent need to meet liquidity shortages. These findings are consistent with the shitability theory.
该研究调查了流动性和偿付能力的违约指标是否相关,以及违约指标是否与公司盈利能力相关。2013年至2017年,从内罗毕证券交易所的46家非金融上市公司中,共选择了41家公司作为研究样本,并采用面板数据回归分析。调查结果显示,肯尼亚上市公司的流动性和偿付能力显著负相关,而违约措施与盈利能力缺乏显著关系。研究结果表明,企业没有必要过于关注违约与盈利能力之间的关系,包括为了履行短期义务而大量投资流动性,因为如今,企业可以快速转换非现金资产,也可以在急需满足流动性短缺的情况下在短时间内从金融机构借款。这些发现与大便能力理论是一致的。
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引用次数: 0
Impact of Credit Risk Management on Profitability of Commercial Banks in Bangladesh: An estimation of Dynamic Panel Data Model 信贷风险管理对孟加拉国商业银行盈利能力的影响:一个动态面板数据模型的估计
Pub Date : 2020-09-25 DOI: 10.20525/IJFBS.V9I3.874
Raad Mozib Lalon, Farhana Morshada
This paper attempts to reveal how several credit risk factors are affecting the profitability of commercial banks considering the econometric models estimated with Random effect, Fixed effect, Pooled OLS and Cross-sectional Generalized least square (GLS) method followed by dynamic panel data model estimated with one-step GMM (generalized methods of moments) approach to incorporate the issue of endogeneity, unobserved heterogeneity and profit persistence of data set collected from annual report of banks covering from year 2010 to 2019 in Bangladesh. We have also adopted several diagnostic checks such as Model specification test, test of heteroskedasticty, cross sectional dependence test followed by test of autocorrelation and unit root test to examine the validity of the models selected for this study. The first part of our empirical investigation of the estimated models considering all methods reveals that out of all the independent credit risk factors such as Total loans to total assets ratio, Total loans to equity ratio, NPL to total loans, NPL to Total equity ratio, Provision for loan losses to total equity, total equity to total assets ratio, Total loans to total deposits ratio and provision for loan losses to NPL ratio, only provision for loan losses to NPL ratio is significantly affecting the dependent variable measured with NIM (Net interest margin) ratio of banks under fixed effect method. The next part of our empirical results of estimated models considering same methods divulges that NPL to total loans ratio, NPL to Total equity ratio and Provision for loan losses to total equity are also significantly affecting the dependent variable measured with ROE (Return on equity) of banks. The third segment of our empirical findings of estimated models considering same approaches shows that only NPL to total loans ratio is statistically significant under all methods but the NPL to total equity ratio is significant under fixed effect and GLS method and Provision for loan losses to total equity is significant under GLS method only in explaining the changes in ROA (Return on equity) measuring profitability of banks. Further investigation reveals that the dynamic impact of the said credit risk factors on profitability measured with ROE of banks has been successfully adopted by one-step system GMM approach considering all conditions required for estimation.
本文试图在考虑随机效应、固定效应和非随机效应估计的计量经济模型的情况下,揭示几个信贷风险因素如何影响商业银行的盈利能力,合并OLS和横截面广义最小二乘法,然后用一步GMM(广义矩方法)方法估计动态面板数据模型,以纳入从孟加拉国2010年至2019年银行年报中收集的数据集的内生性、未观察到的异质性和利润持久性问题。我们还采用了几种诊断检验,如模型规范检验、异方差检验、截面相关性检验、自相关检验和单位根检验,来检验本研究所选模型的有效性。我们对考虑所有方法的估计模型的第一部分实证研究表明,在所有独立的信贷风险因素中,如总贷款与总资产比率、总贷款与股权比率、不良贷款与总贷款比率、贷款损失准备金与总股本、总股本与总资产的比率,贷款总额与存款总额的比率和贷款损失准备金与不良贷款比率,只有贷款损失准备金对不良贷款比率对固定效应法下银行净息差比率衡量的因变量有显著影响。考虑相同方法的估计模型的下一部分实证结果表明,不良贷款占贷款总额的比率、不良贷款占总股本的比率和贷款损失准备金占总股本也显著影响了以银行净资产收益率衡量的因变量。我们对考虑相同方法的估计模型的第三部分实证结果表明,在所有方法下,只有不良贷款占总贷款的比率在统计上是显著的,但在固定效应和GLS方法下,不良贷款占股本的比率是显著的衡量银行的盈利能力。进一步研究表明,考虑到所有估计条件,一步系统GMM方法成功地采用了上述信用风险因素对银行ROE衡量的盈利能力的动态影响。
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引用次数: 4
The Importance of Corporate Social Responsibility in Improving Corporate Value 企业社会责任在提升企业价值中的重要性
Pub Date : 2020-09-16 DOI: 10.20525/IJFBS.V9I3.868
Supriyati, Gunasti Hudiwinarsih
Corporate value is a quality measure that indicates the consistency and sustainability of a company. Good corporate value can only be attained if the company has consistent financial performance, and that value will be used by decision makers inside or outside the company as the guide before making action. Attaining good corporate value should need comprehensive strategies integrated with company operation. Among those strategies is non-financial activity or social responsibility. This research expects that the disclosure of social responsibility by the company will adorn corporate image and give good impact on profitability and corporate value. This research is aimed to examine the effect of social responsibility disclosure on profitability and corporate value. Data testing was conducted using robust regression test and applied on 1306 data of public companies that are listed at Indonesia Stock Exchange on period 2015-2018. Result of the test shows that social responsibility affects profitability and corporate value.
企业价值是一种质量度量,表明公司的一致性和可持续性。良好的企业价值只有在公司有持续的财务业绩的情况下才能获得,而这种价值将被公司内外的决策者作为指导,然后再采取行动。实现良好的企业价值需要与公司运营相结合的综合战略。这些策略包括非金融活动或社会责任。本研究期望企业社会责任的披露能够美化企业形象,对盈利能力和企业价值产生良好的影响。本研究旨在探讨社会责任披露对盈利能力和企业价值的影响。采用稳健回归检验对2015-2018年在印尼证券交易所上市的1306家上市公司的数据进行数据检验。检验结果表明,社会责任影响盈利能力和企业价值。
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引用次数: 1
Impact of Sustainable Tourism Development on the Economy 旅游业可持续发展对经济的影响
Pub Date : 2020-09-14 DOI: 10.20525/IJFBS.V9I3.875
Halil Bajrami, Bashkim Bellaqa
Abstract Today, tourism is becoming more and more the main sector of the economy by generating financial income and creating opportunities for new jobs. However, as one of the sectors where the economic growth of the country is expected to be concentrated in the future, tourism has still not found itself in genuine sectoral development. One of the many problems that Kosovo's tourism economy faces today is the identification of a genuine tourism product development strategy, as well as the use of marketing strategies, which will orient towards the sustainable development of tourism. In times of market economy, unfavorable fiscal policies in Kosovo often become an obstacle to the development of tour operators, even when they have the capacity and potential for development. Kosovo's tourism economy, in particular, and the economic sector in general are dominated by small and medium economic operators, while large economic operators are still in the process of privatization, therefore it is required to find a favorable sector strategy which in long-term period will ensure the sustainability of tour operators, offering a diversified tourism product.
摘要今天,旅游业通过创造财政收入和创造新的就业机会,越来越成为经济的主要部门。然而,作为该国未来经济增长预计将集中的部门之一,旅游业仍未真正实现部门发展。科索沃旅游经济今天面临的许多问题之一是确定真正的旅游产品开发战略,以及使用营销战略,以实现旅游业的可持续发展。在市场经济时代,科索沃不利的财政政策往往成为旅游经营者发展的障碍,即使他们有发展的能力和潜力。特别是科索沃的旅游经济,以及整个经济部门都由中小型经济运营商主导,而大型经济运营商仍处于私有化过程中,因此需要找到一个有利的部门战略,从长远来看,该战略将确保旅游运营商的可持续性,提供多样化的旅游产品。
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引用次数: 1
Management Accounting System, Internal Control of Credit Sales and Accounts Receivable Collections in Bakery Industry 烘焙行业的管理会计制度、赊销内部控制和应收账款催收
Pub Date : 2020-09-12 DOI: 10.20525/IJFBS.V9I3.812
S. –
This study aims to analyze the management accounting system, internal control of credit sales and accounts receivable collections in bakery industry. The novelty of this paper is to find out the results of bakery industy by considering a specific topic of financial issues. Every company has a role in the provision of credit problems but one of the most efficient ways for increasing sales is the provision of credit. However, basically credit sales have considerable customer risks who are not supposed to pay on accounts or customer who are not willing to pay for some reasons. To minimize these risks regarding the provision of credit, the company manager must be careful in selecting prospective customer before approving credit sales. This bakery industry is a company engaged in production and sales of bread and pastries. Based on research conducted by the author, the author asked the question whether the procedure of credit sales of accounts receivable collection has implemented internal control or not. The research method used is a library at the research field. Based on the result of this study, it concluded that the company sales of the applicable credit are in considerable amount, but the accounts receivable collection still has a few weaknesses which allow overdue customers to proceed the purchase orders. It is preferably to customers who have an overdue to be given limitation in ordering goods.
本研究旨在分析烘焙行业的管理会计制度、信贷销售内部控制和应收账款催收。本文的新颖之处在于通过考虑一个特定的财务问题来找出面包行业的结果。每个公司都在提供信贷方面发挥作用,但增加销售额的最有效方法之一是提供信贷。然而,基本上,信用销售有相当大的客户风险,他们不应该在账户上付款,或者客户由于某些原因不愿意付款。为了最大限度地降低信贷提供方面的风险,公司经理在批准信贷销售之前必须谨慎选择潜在客户。这家面包行业是一家从事面包和糕点生产和销售的公司。在研究的基础上,笔者提出了应收账款的赊销程序是否实施了内部控制的问题。所使用的研究方法是研究领域的图书馆。基于本研究的结果,得出的结论是,公司销售的适用信贷金额可观,但应收账款催收仍存在一些弱点,使逾期客户可以继续进行采购订单。最好是对逾期未付款的客户给予订购商品的限制。
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引用次数: 0
期刊
International Journal of Finance Banking Studies
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