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Social Media Influence on Effectiveness of Customer Knowledge Management: Case study of PT XYZ 社交媒体对客户知识管理有效性的影响:以XYZ公司为例
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944433
Rommy Bastian Hutauruk, Sofian Lusa
Social Media have been impacted in many ways of how an enterprise interact with its stakeholder (customer, supplier, employee). In the era of new Normal post Covid19 when customer is going online, then Enterprise should learn how to use this phenomenon to its benefit in achieving its goals. PT XYZ has used Social Media in many ways to connect with the customers. This paper is exploring these areas and comparing with other companies using Customer Knowledge Management aspects: for customers, from customers and about customers. In the end the paper will give some suggestions to improve effectiveness of the Social Media usage.
社交媒体对企业与其利益相关者(客户、供应商、员工)的互动方式产生了多方面的影响。在新冠肺炎新常态时代,当客户上网时,企业应该学习如何利用这一现象来实现其目标。PT XYZ通过多种方式使用社交媒体与客户建立联系。本文在这些方面进行了探索,并与其他公司在客户知识管理方面进行了比较:为客户,从客户出发,关于客户。最后,本文将提出一些建议,以提高社交媒体的使用效果。
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引用次数: 0
The Implementation of Business Intelligence on Visualisation of Transaction Data Analysis using Dashboard System Case Study: XYZ Convenience Store 利用仪表板系统实现交易数据分析可视化的商业智能案例研究:XYZ便利店
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944494
Ricky Akbar, Wahyudi, J. Rahmadoni, Hanifah Azra Lubis
So far, the XYZ Department Store's transaction data management process has been carried out using the Zahir Enterprise Application, which manages products data, supplier data, customer data, sales and purchase transaction data. This application, however, has not been able to help managers quickly analyze data in order to make decisions. As a result, using Business Intelligence (BI) to perform Dashboard System-Based Data Visualization Analysis is one solution to these issues. The BI Framework should be used as a reference when able to conduct studies to prove the application of BI, beginning with problem identification and progressing to the planning phase, which includes evaluating infrastructure and conducting design process. The analysis phase follows, and it concentrates on a thorough examination of every problem and business opportunity related to BI implementation. Furthermore, the data warehouse and ETL design processes are carried out and use PDI tool during the design phase. Finally, the implementation phase includes the selection and the use of BI software applications for analyzing and visualizing. Furthermore, the forecasting feature in the BI application can be used to make it easier for managers to predict future transactions by using times series predictions known as exponential smoothing. It is hoped that this research will result in a Dashboard System-based data visualization that will help managers make better decisions.
到目前为止,XYZ Department Store的事务数据管理流程已经使用Zahir Enterprise Application执行,该应用程序管理产品数据、供应商数据、客户数据、销售和采购事务数据。然而,这个应用程序还不能帮助管理人员快速分析数据以做出决策。因此,使用商业智能(BI)执行基于仪表板系统的数据可视化分析是解决这些问题的一种方法。当能够进行研究以证明BI的应用时,应该将BI框架用作参考,从问题识别开始,进展到计划阶段,其中包括评估基础设施和执行设计过程。接下来是分析阶段,它集中于对与BI实现相关的每个问题和业务机会进行彻底检查。此外,在设计阶段进行了数据仓库和ETL设计过程,并使用了PDI工具。最后,实施阶段包括选择和使用BI软件应用程序进行分析和可视化。此外,BI应用程序中的预测功能可以使管理人员更容易地通过使用称为指数平滑的时间序列预测来预测未来的事务。希望这项研究将导致基于仪表盘系统的数据可视化,这将有助于管理者做出更好的决策。
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引用次数: 1
The Implementation Of Hand Gestures On The Fountain Burst Pattern 手势在喷泉爆发模式中的实现
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944432
R. Putri, Nur Afni Sari Nazara
The technology has now been implemented to display variations of the fountain burst. The fountain burst is made dynamic to be an attraction for people who see it. In this research, the PAJ7620 sensor was used to capture hand gestures that were inputted by the user, then processed by the microcontroller, then displayed a burst of fountains according to the pattern. There are four hand gestures, to the right, to the left, upwards, and downwards. Four fountain burst patterns follow the hand gestures input by the user. The testing of this research showed that the system could capture hand gestures and display a fountain burst pattern with a 100% success rate.
该技术现在已经被应用于展示喷泉爆发的各种变化。喷泉的爆发是动态的,以吸引看到它的人。在本研究中,使用PAJ7620传感器捕捉用户输入的手势,经微控制器处理后,根据该模式显示出一阵喷泉。有四种手势,向右、向左、向上和向下。四种喷泉爆发模式遵循用户输入的手势。本研究的测试表明,该系统可以捕获手势并显示喷泉爆裂图案,成功率为100%。
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引用次数: 0
Design and Analysis of Bandung-Jakarta High-Speed Rail Fiber Optic Backbone Network 万隆-雅加达高速铁路光纤骨干网设计与分析
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944534
Naufal Inas Fikri, Primayoga Budyprawira, Stevan Togar Pasaribu, Listi Farida, C. Apriono
In the era of digitization, increasing reliable broadband internet connection with a large capacity is important. There is still no Terrestrial network in the Jakarta-Bandung region to support fast broadband connectivity. The development of the Jakarta-Bandung High-Speed Train railway can be used to convey the development of a backbone fiber-optic network, which can save money and time compared to self-deployed projects. This paper offers a design and analysis for a fiber optic backbone deployment. The architecture offered utilizes four stations as a place to place the transmitter, two repeaters, and receivers. Several technical parameters are determined, then analyzed using the Link power budget, Rise Time Budget, and Bit Error Rate. The Link Power Budget Analysis shows that the system's distance ranges from 116.57 Km to 120 Km. From the Rise Time Budget Analysis, the maximum rise time of the system ranges from 58.171 ps to 66.692 ps. The Bit Error Rate Analysis shows that the BER of the system design is 6.71 x 10. Thus, the system design can be implemented if these results are compared with the parameters to be achieved.
在数字化时代,增加可靠、大容量的宽带网络连接非常重要。雅加达-万隆地区仍然没有地面网络来支持快速宽带连接。雅万高铁的发展可以用来传达骨干光纤网络的发展,与自行部署的项目相比,这可以节省资金和时间。本文给出了一种光纤主干网部署方案的设计和分析。提供的架构利用四个站点作为放置发射器、两个中继器和接收器的地方。确定了几个技术参数,然后使用链路功率预算、上升时间预算和误码率进行分析。根据链路功率预算分析,系统距离范围为116.57 Km ~ 120km。从上升时间预算分析可知,系统的最大上升时间范围为58.171 ~ 66.692 ps。从误码率分析可知,该系统设计的误码率为6.71 × 10。因此,如果将这些结果与要实现的参数进行比较,则可以实现系统设计。
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引用次数: 1
Development of the Minangkabau Local Language Translation Machine Based on Stemming 基于词干法的米南卡堡地方语翻译机的研制
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944457
Rini Sovia, Sarjon Defit, Yuhandri
Indonesia is an archipelagic country that has hundreds of ethnic groups and regional languages. One of the well-known regional languages is the Minangkabau language (BM) which is dominantly used in several areas in Sumatra which are in the Austronesian family. The habit of the Minangkabau people in their daily life is to always use the Minangkabau language (BM) in communicating. Usually, the Minang tribe always communicates every day using the Minangkabau language, so that it is unique for the people around them, thus creating curiosity to know BM. So this research was conducted to translate BM into Indonesian. The purpose of this research is to translate BM into Indonesian. By using the translation engine of the Minangkabau Language Stemming Algorithm (SBMK). The data processed were 600 basic words in printed dictionaries and sentences in 12 BM documents. The level of accuracy of the translation results from this study is 98.33% for basic words and 94.68% for sentences in the document. The resulting algorithm is very precise to translate and process the basic word spelling checker in BM words and documents into Indonesian.
印度尼西亚是一个群岛国家,有数百个民族和地区语言。其中一个著名的区域语言是米南卡保语(BM),主要在苏门答腊岛的几个地区使用,这些地区属于南岛语系。米南卡堡人在日常生活中习惯使用米南卡堡语进行交流。通常,米南部落每天都使用米南卡堡语进行交流,因此对周围的人来说是独一无二的,从而产生了对BM的好奇心。所以这项研究是为了将BM翻译成印尼语。本研究的目的是将BM翻译成印尼语。通过使用米南卡堡语词干提取算法(SBMK)的翻译引擎。处理的数据是印刷词典中的600个基本单词和12个BM文档中的句子。本研究的翻译结果对文档中基本单词和句子的翻译准确率分别为98.33%和94.68%。所得到的算法非常精确,可以将BM单词和文档中的基本单词拼写检查器翻译和处理为印尼语。
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引用次数: 0
HRIS Implementation Process: Case Study on Bank XYZ 人力资源信息系统实施过程:以XYZ银行为例
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944519
Anggoro Gagah Nugroho, Haryani Diah Sitawati, Hidayat Akbar, Retiana Fadma Pertiwi Sinaga, P. Putra
Basically this research is to discuss how successfully select and implement HRIS at organization that have large-scale and complex condition. Also understand the process implementation included sticking to a timeline. Bank XYZ is a case study in this research, the reason to implement HRIS is because in human resource management division was previously carried out in seven systems that were not integrated (Time Management, Performance Management, Travel Management, Learning Management System, Personnel Administration, Organization Management and Payroll/Tax), so interface and scheduler were needed to stream data. As a result, data could not be accessed in real time in other applications that needed it. The large-scale organization has an issue in sticking to a timeline, because Bank XYZ has a large scale and complex organizational conditions, we can learn from Bank XYZ how the process implementation HRIS in large-scale company to that issue. From the results of document analysis and interviews, HRIS implementation process in Bank XYZ have been done in several phases based on application software package model methodology including the definition, selection, development and implementation and operation phases. In addition to the planned implementation phase change management was needed in this HRIS implementation process, so that implementation can be carried out in accordance with the specified time. Then for large-scale and complex organization can learn how to implement HRIS right into the timeline based on this research.
本研究主要是探讨如何在具有大规模和复杂条件的组织中成功地选择和实施人力资源信息系统。还要了解流程实现,包括遵守时间表。XYZ银行是本研究中的一个案例研究,实施HRIS的原因是因为人力资源管理部门以前在七个未集成的系统中进行(时间管理,绩效管理,差旅管理,学习管理系统,人事管理,组织管理和工资/税务),因此需要接口和调度程序来传输数据。因此,在其他需要数据的应用程序中无法实时访问数据。大型组织在坚持时间表方面存在问题,因为XYZ银行规模大,组织条件复杂,我们可以从XYZ银行学习如何在大型公司实施HRIS的过程来解决这个问题。从文献分析和访谈的结果来看,基于应用软件包模型方法论,XYZ银行的HRIS实施过程分为几个阶段,包括定义、选择、开发和实施以及运营阶段。在此HRIS实施过程中,除了有计划的实施外,还需要进行阶段变更管理,使实施能够按照规定的时间进行。在此基础上,对于大型、复杂的组织,可以学习到如何将人力资源信息系统正确地实施到时间轴中。
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引用次数: 0
A Safe Approach to Sensitive Dropout Data Collection Systems by Utilizing Homomorphic Encryption 一种利用同态加密的敏感丢失数据采集系统安全方法
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944464
Rifki Suwandi, A. I. Wuryandari
The student's fault is not the only cause of dropping out of school. Often, cases of dropping out of school are only associated with too general problems. However, sensitive issues that can be detrimental to certain parties in this regard, such as the institution's reputation, are usually not made public. To overcome this, an in-depth analysis of these cases is needed for proper handling. Many risks are associated with creating a single repository for this sensitive information. Therefore, some encryption is required to ensure data is not leaked. However, encryption at rest and in transit is insufficient as data leakage is a considerable risk during processing. In addition, there is also a risk of abuse of authority by insiders so that no single entity is allowed to have access to all data. Homomorphic encryption presents a viable solution to this challenge. Data may be aggregated under the security provided by Homomorphic Encryption. This method makes the data available for computation without being decrypted first and without paying the risk of having a single repository.
学生的过错并不是辍学的唯一原因。通常,辍学的案例只与过于普遍的问题有关。然而,在这方面可能对某些方面有害的敏感问题,例如机构的声誉,通常不会公开。为了克服这一点,需要对这些案例进行深入的分析,以便妥善处理。为这些敏感信息创建单个存储库会带来许多风险。因此,需要进行一些加密以确保数据不泄露。但是,静态和传输中的加密是不够的,因为数据在处理过程中存在相当大的泄漏风险。此外,还存在内部人员滥用权力的风险,因此不允许任何一个实体访问所有数据。同态加密为这一挑战提供了一个可行的解决方案。数据可以在同态加密提供的安全性下聚合。这种方法使数据可用于计算,而不需要先解密,也不需要承担使用单一存储库的风险。
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引用次数: 0
Logistic Regression Analysis to Determine Factors Affecting Asset Growth Based on Financial Performance In LQ45 Indexed Companies 基于财务绩效的LQ45指数公司资产增长影响因素的Logistic回归分析
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944477
N. Putri, D. Devianto, Tia Hafazah
Asset growth describes how the company invests its own funds for operations and investments. Asset growth is a change (increase or decrease) in the total assets owned by a company. This study aims to examine total assets, total liabilities, total equity, total revenues, dividends, Earnings Per Share (EPS), Book Value (BV), Debt to Asset Ratio (DAR), Debt to Equity Ratio (DER), Return On Asset (ROA), Return On Equity (ROE), Gross Profit Mergin (GPM), Operating Profit Margin (OPM), Net Profit Margin (NPM), payout ratio, and yield which has a significant effect on asset growth based on financial performance in LQ45 indexed companies in 2016–2019. The population used in this study is LQ45 indexed companies listed on the Indonesia Stock Exchange in 2016–2019, the data used in this study is secondary data. The total sample is 56 enterprises. We analyse the data with binary logistic regression analysis. The results showed that total assets, total liabilities, total revenues, dividends, Earnings Per Share (EPS), Book Value (BV), Debt to Asset Ratio (DAR), Debt to Equity Ratio (DER), Return on Asset (ROA), Return on Equity (ROE), Gross Profit Mergin (GPM), Net Profit Margin (NPM), and payout ratio did not have a significant effect on asset growth. Financial performance that has a significant effect on asset growth obtained 3 free variables, namely total equity, Operating Profit Margin (OPM), and yield. Other variables, although they have an influence, do not have a significant effect on asset growth. The result of reseach from the sixteen variables, three variables were found that had an effect on the response.
资产增长是指公司如何将自己的资金用于运营和投资。资产增长是指公司拥有的总资产的变化(增加或减少)。本研究旨在检视总资产、总负债、总权益、总收入、股息、每股收益(EPS)、账面价值(BV)、资产负债率(DAR)、资产负债率(DER)、资产报酬率(ROA)、净资产报酬率(ROE)、毛利合并率(GPM)、营业利润率(OPM)、净利润率(NPM)、派息率和收益率,这些指标基于2016-2019年LQ45指数公司的财务绩效,对资产增长有显著影响。本研究使用的人群为2016-2019年在印尼证券交易所上市的LQ45指数公司,本研究使用的数据为二手数据。样本总数为56家企业。我们用二元逻辑回归分析来分析数据。结果表明,总资产、总负债、总营收、股息、每股收益(EPS)、账面价值(BV)、资产负债率(DAR)、资产负债率(DER)、资产收益率(ROA)、净资产收益率(ROE)、毛利合并率(GPM)、净利润率(NPM)和派息率对资产增长没有显著影响。对资产增长有显著影响的财务业绩获得3个自由变量,即总股本、营业利润率(OPM)和收益率。其他变量虽然有影响,但对资产增长没有显著影响。研究结果从16个变量中,发现有3个变量对反应有影响。
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引用次数: 0
Notification System and GPS Position Tracking as a Security Feature for Child Pick Up At Daycare 通知系统和GPS位置跟踪作为儿童日托的安全功能
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944503
Ratna Aisuwarya, Tati Erlina, Syafajar Ahmad Sabyl
On the Internet of Things (IoT) era, specialized applications are highly demanded to solve real-life problems. We apply Haversine Formula in our proposed notification system and GPS position tracking method and choose daycare as our experimental object. The aim is to create a system that automatically connects teachers in daycare and parents when they are picked up. It allows teachers to track parents' location on the maps. This system is built using an Android-based application called “Child Pick Up (CPU)” with the login page being the first page that will appear when logging into the application. There is an option to sign up for a new parent account on this page. Then, the daycare teacher can verify the account. “CPU” application can send two notifications, when parents press the pickup button and when parents are less than 100 m from daycare. Based on the testing and analysis in this research, it can be concluded that the system can track a parent's location based on GPS position. The average distance when the second notification appears on the teacher's smartphone in daycare is 87.22 m. The pickup and arrival time is recorded on Firebase.
在物联网(IoT)时代,迫切需要专门的应用来解决现实生活中的问题。我们将哈弗斯公式应用于我们提出的通知系统和GPS位置跟踪方法,并选择日托作为我们的实验对象。其目的是创建一个系统,在孩子被接走时,自动连接日托中心的老师和家长。它允许教师在地图上追踪家长的位置。该系统是使用基于android的应用程序“儿童拾取(CPU)”构建的,登录页面是登录应用程序时出现的第一页。在此页面上有一个注册新父帐户的选项。然后,日托老师可以核实账户。“CPU”应用程序可以发送两次通知,当家长按下接机按钮和当家长距离日托中心不到100米时。通过本研究的测试和分析,可以得出结论,该系统可以根据GPS位置跟踪父母的位置。幼儿园教师智能手机第二次出现通知的平均距离为87.22米。接收和到达时间记录在Firebase上。
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引用次数: 0
Gender and Intent Classification From Finger Swiping Behaviours on Gesture Keyboards Using LSTM 基于LSTM的手势键盘手指滑动行为的性别和意图分类
Pub Date : 2022-07-27 DOI: 10.1109/ISITDI55734.2022.9944440
Ryan Adipradana, Bernard Wijaya, Winston Rusli, Henry Lucky, Derwin Suhartono
With the increasing number of smartphone users worldwide, gender prediction research has shifted from using keyboard strokes to touch behaviour from smartphone. One of the touching behaviours is swiping behaviour from gesture keyboard. The goal of this research was to produce a classification result for gender and intent (Quickly, Accurately, Creatively) by utilizing finger swiping behaviors on gesture keyboards. Research methods were conducted by data development, data training, data testing and performance evaluation. Long Short-Term Memory (LSTM) recurrent neural network architecture served as the main structure for data training. Evaluation used cross validation method with performance evaluation metrics (F1 score and Area Under Curve (AUC)). The highest result of gender classification is 0.88 F1 score and 0.84 AUC for male and 0.83 F1 score and 0.85 AUC for female. As for intent classification it is 0.76 F1 Score and 0.91 AUC. It can be concluded that gender and intent can be classified using LSTM architecture from finger swiping behaviors.
随着全球智能手机用户数量的不断增加,性别预测研究已经从使用键盘敲击转向使用智能手机的触摸行为。触摸行为之一是手势键盘上的滑动行为。本研究的目的是通过使用手势键盘上的手指滑动行为来产生性别和意图(快速,准确,创造性)的分类结果。研究方法通过数据开发、数据训练、数据测试和性能评估进行。长短期记忆(LSTM)递归神经网络结构作为数据训练的主要结构。评价采用交叉验证法与性能评价指标(F1分数和曲线下面积(AUC))。性别分类的最高结果男性为0.88 F1分、0.84 AUC,女性为0.83 F1分、0.85 AUC。在意图分类方面,F1得分为0.76,AUC为0.91。可以得出结论,使用LSTM架构可以从手指滑动行为中分类出性别和意图。
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引用次数: 1
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2022 International Symposium on Information Technology and Digital Innovation (ISITDI)
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