Jin Hee (Heather) Kim, J. Stilling, M. O'Dell, Cindy Hsin-Liu Kao
Hand edema, defined as swelling of the hands caused by excess fluid accumulation, is a pervasive condition affecting a person’s range of motion and functional ability. However, treatment strategies remain limited to time-consuming manual massage by trained therapists, deterring a widely accessible approach. We present KnitDema, a robotic textile device that allows sequential compression from distal to proximal finger phalanges for mobilizing edema. We machine-knit the device and integrate small-scale actuators to envelop granular body locations such as fingers, catering to the shape of the hand. In addition, the device affords customizable compression levels through the enclosed fiber-like actuators. We characterize compression parameters and simulate the shunting of edema through a mock fluid system. Finally, we conduct a case study to evaluate the feasibility of the device, in which five hand edema patients assess KnitDema. Our study provides insights into the opportunities for robotic textiles to support personalized rehabilitation.
{"title":"KnitDema: Robotic Textile as Personalized Edema Mobilization Device","authors":"Jin Hee (Heather) Kim, J. Stilling, M. O'Dell, Cindy Hsin-Liu Kao","doi":"10.1145/3544548.3581343","DOIUrl":"https://doi.org/10.1145/3544548.3581343","url":null,"abstract":"Hand edema, defined as swelling of the hands caused by excess fluid accumulation, is a pervasive condition affecting a person’s range of motion and functional ability. However, treatment strategies remain limited to time-consuming manual massage by trained therapists, deterring a widely accessible approach. We present KnitDema, a robotic textile device that allows sequential compression from distal to proximal finger phalanges for mobilizing edema. We machine-knit the device and integrate small-scale actuators to envelop granular body locations such as fingers, catering to the shape of the hand. In addition, the device affords customizable compression levels through the enclosed fiber-like actuators. We characterize compression parameters and simulate the shunting of edema through a mock fluid system. Finally, we conduct a case study to evaluate the feasibility of the device, in which five hand edema patients assess KnitDema. Our study provides insights into the opportunities for robotic textiles to support personalized rehabilitation.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128241374","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Adriana Alvarado Garcia, Marisol Wong-Villacrés, Milagros Miceli, Benjamín Hernández, Christopher A. Le Dantec
This paper examines the practices involved in mobilizing social media data from their site of production to the institutional context of non-profit organizations. We report on nine months of fieldwork with a transnational and intergovernmental organization using social media data to understand the role of grassroots initiatives in Mexico, in the unique context of the COVID-19 pandemic. We show how different stakeholders negotiate the definition of problems to be addressed with social media data, the collective creation of ground-truth, and the limitations involved in the process of extracting value from data. The meanings of social media data are not defined in advance; instead, they are contingent on the practices and needs of the organization that seeks to extract insights from the analysis. We conclude with a list of reflections and questions for researchers who mediate in the mobilization of social media data into non-profit organizations to inform humanitarian action.
{"title":"Mobilizing Social Media Data: Reflections of a Researcher Mediating between Data and Organization","authors":"Adriana Alvarado Garcia, Marisol Wong-Villacrés, Milagros Miceli, Benjamín Hernández, Christopher A. Le Dantec","doi":"10.1145/3544548.3580916","DOIUrl":"https://doi.org/10.1145/3544548.3580916","url":null,"abstract":"This paper examines the practices involved in mobilizing social media data from their site of production to the institutional context of non-profit organizations. We report on nine months of fieldwork with a transnational and intergovernmental organization using social media data to understand the role of grassroots initiatives in Mexico, in the unique context of the COVID-19 pandemic. We show how different stakeholders negotiate the definition of problems to be addressed with social media data, the collective creation of ground-truth, and the limitations involved in the process of extracting value from data. The meanings of social media data are not defined in advance; instead, they are contingent on the practices and needs of the organization that seeks to extract insights from the analysis. We conclude with a list of reflections and questions for researchers who mediate in the mobilization of social media data into non-profit organizations to inform humanitarian action.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128438199","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hye-Young Ryu, Andrew B. L. Berry, Catherine Y. Lim, A. Hartzler, Tad Hirsch, J. Trejo, Zoë A. Bermet, Brandi Crawford-Gallagher, Vi Tran, Dawn M. Ferguson, David J. Cronkite, Brooks Tiffany, John Weeks, J. Ralston
Individuals with multiple chronic health conditions (MCC) often face an overwhelming set of self-management work, resulting in a need to set care priorities. Yet, much self-management work is invisible to healthcare providers. This study aimed to understand how to support the development and sharing of connections between personal values and self-management tasks through the facilitated use of an interactive visualization system: Conversation Canvas. We conducted a field study with 13 participants with MCC, 3 caregivers, and 7 primary care providers in Washington State. Analysis of interviews with MCC participants showed that developing visualizations of connections between personal values, self-management tasks, and health conditions helped individuals make sense of connections relevant to their health and wellbeing, recognize a road map of central issues and their impacts, feel respected and understood, share priorities with providers, and support value-aligned changes. These findings demonstrated potential for the guided process and visualization to support priorities-aligned care.
{"title":"“You Can See the Connections”: Facilitating Visualization of Care Priorities in People Living with Multiple Chronic Health Conditions","authors":"Hye-Young Ryu, Andrew B. L. Berry, Catherine Y. Lim, A. Hartzler, Tad Hirsch, J. Trejo, Zoë A. Bermet, Brandi Crawford-Gallagher, Vi Tran, Dawn M. Ferguson, David J. Cronkite, Brooks Tiffany, John Weeks, J. Ralston","doi":"10.1145/3544548.3580908","DOIUrl":"https://doi.org/10.1145/3544548.3580908","url":null,"abstract":"Individuals with multiple chronic health conditions (MCC) often face an overwhelming set of self-management work, resulting in a need to set care priorities. Yet, much self-management work is invisible to healthcare providers. This study aimed to understand how to support the development and sharing of connections between personal values and self-management tasks through the facilitated use of an interactive visualization system: Conversation Canvas. We conducted a field study with 13 participants with MCC, 3 caregivers, and 7 primary care providers in Washington State. Analysis of interviews with MCC participants showed that developing visualizations of connections between personal values, self-management tasks, and health conditions helped individuals make sense of connections relevant to their health and wellbeing, recognize a road map of central issues and their impacts, feel respected and understood, share priorities with providers, and support value-aligned changes. These findings demonstrated potential for the guided process and visualization to support priorities-aligned care.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"105 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124762220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yi-Hao Peng, Peggy Chi, Anjuli Kannan, M. Morris, Irfan Essa
Presentation slides commonly use visual patterns for structural navigation, such as titles, dividers, and build slides. However, screen readers do not capture such intention, making it time-consuming and less accessible for blind and visually impaired (BVI) users to linearly consume slides with repeated content. We present Slide Gestalt, an automatic approach that identifies the hierarchical structure in a slide deck. Slide Gestalt computes the visual and textual correspondences between slides to generate hierarchical groupings. Readers can navigate the slide deck from the higher-level section overview to the lower-level description of a slide group or individual elements interactively with our UI. We derived side consumption and authoring practices from interviews with BVI readers and sighted creators and an analysis of 100 decks. We performed our pipeline with 50 real-world slide decks and a large dataset. Feedback from eight BVI participants showed that Slide Gestalt helped navigate a slide deck by anchoring content more efficiently, compared to using accessible slides.
{"title":"Slide Gestalt: Automatic Structure Extraction in Slide Decks for Non-Visual Access","authors":"Yi-Hao Peng, Peggy Chi, Anjuli Kannan, M. Morris, Irfan Essa","doi":"10.1145/3544548.3580921","DOIUrl":"https://doi.org/10.1145/3544548.3580921","url":null,"abstract":"Presentation slides commonly use visual patterns for structural navigation, such as titles, dividers, and build slides. However, screen readers do not capture such intention, making it time-consuming and less accessible for blind and visually impaired (BVI) users to linearly consume slides with repeated content. We present Slide Gestalt, an automatic approach that identifies the hierarchical structure in a slide deck. Slide Gestalt computes the visual and textual correspondences between slides to generate hierarchical groupings. Readers can navigate the slide deck from the higher-level section overview to the lower-level description of a slide group or individual elements interactively with our UI. We derived side consumption and authoring practices from interviews with BVI readers and sighted creators and an analysis of 100 decks. We performed our pipeline with 50 real-world slide decks and a large dataset. Feedback from eight BVI participants showed that Slide Gestalt helped navigate a slide deck by anchoring content more efficiently, compared to using accessible slides.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123926852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Qian Yang, Yuexing Hao, Kexin Quan, Stephen Yang, Yiran Zhao, Volodymyr Kuleshov, Fei Wang
Clinical decision support tools (DSTs), powered by Artificial Intelligence (AI), promise to improve clinicians’ diagnostic and treatment decision-making. However, no AI model is always correct. DSTs must enable clinicians to validate each AI suggestion, convincing them to take the correct suggestions while rejecting its errors. While prior work often tried to do so by explaining AI’s inner workings or performance, we chose a different approach: We investigated how clinicians validated each other’s suggestions in practice (often by referencing scientific literature) and designed a new DST that embraces these naturalistic interactions. This design uses GPT-3 to draw literature evidence that shows the AI suggestions’ robustness and applicability (or the lack thereof). A prototyping study with clinicians from three disease areas proved this approach promising. Clinicians’ interactions with the prototype also revealed new design and research opportunities around (1) harnessing the complementary strengths of literature-based and predictive decision supports; (2) mitigating risks of de-skilling clinicians; and (3) offering low-data decision support with literature.
{"title":"Harnessing Biomedical Literature to Calibrate Clinicians’ Trust in AI Decision Support Systems","authors":"Qian Yang, Yuexing Hao, Kexin Quan, Stephen Yang, Yiran Zhao, Volodymyr Kuleshov, Fei Wang","doi":"10.1145/3544548.3581393","DOIUrl":"https://doi.org/10.1145/3544548.3581393","url":null,"abstract":"Clinical decision support tools (DSTs), powered by Artificial Intelligence (AI), promise to improve clinicians’ diagnostic and treatment decision-making. However, no AI model is always correct. DSTs must enable clinicians to validate each AI suggestion, convincing them to take the correct suggestions while rejecting its errors. While prior work often tried to do so by explaining AI’s inner workings or performance, we chose a different approach: We investigated how clinicians validated each other’s suggestions in practice (often by referencing scientific literature) and designed a new DST that embraces these naturalistic interactions. This design uses GPT-3 to draw literature evidence that shows the AI suggestions’ robustness and applicability (or the lack thereof). A prototyping study with clinicians from three disease areas proved this approach promising. Clinicians’ interactions with the prototype also revealed new design and research opportunities around (1) harnessing the complementary strengths of literature-based and predictive decision supports; (2) mitigating risks of de-skilling clinicians; and (3) offering low-data decision support with literature.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114328967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Salma Elsayed-Ali, Sara E. Berger, Vagner Figuerêdo de Santana, Juana Catalina Becerra Sandoval
Societal implications of technology are often considered after public deployment. However, broader impacts ought to be considered during the onset and throughout development to reduce potential for harmful uses, biases, and exclusions. There is a need for tools and frameworks that help technologists become more aware of broader contexts of their work and engage in more responsible and inclusive practices. In this paper, we introduce an online card tool containing questions to scaffold critical reflection about projects’ impacts on society, business, and research. We present the iterative design of the Responsible & Inclusive Cards and findings from five workshops (n=21 participants) with teams distributed across a multinational technology corporation, as well as interviews with people with disabilities to assess gameplay and mental models. We found the tool promoted discussions about challenging topics, reduced power gaps through democratized turn-taking, and enabled participants to identify concrete areas to improve their practice.
{"title":"Responsible & Inclusive Cards: An Online Card Tool to Promote Critical Reflection in Technology Industry Work Practices","authors":"Salma Elsayed-Ali, Sara E. Berger, Vagner Figuerêdo de Santana, Juana Catalina Becerra Sandoval","doi":"10.1145/3544548.3580771","DOIUrl":"https://doi.org/10.1145/3544548.3580771","url":null,"abstract":"Societal implications of technology are often considered after public deployment. However, broader impacts ought to be considered during the onset and throughout development to reduce potential for harmful uses, biases, and exclusions. There is a need for tools and frameworks that help technologists become more aware of broader contexts of their work and engage in more responsible and inclusive practices. In this paper, we introduce an online card tool containing questions to scaffold critical reflection about projects’ impacts on society, business, and research. We present the iterative design of the Responsible & Inclusive Cards and findings from five workshops (n=21 participants) with teams distributed across a multinational technology corporation, as well as interviews with people with disabilities to assess gameplay and mental models. We found the tool promoted discussions about challenging topics, reduced power gaps through democratized turn-taking, and enabled participants to identify concrete areas to improve their practice.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124362325","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We present PointShopAR, a novel tablet-based system for AR environmental design using point clouds as the underlying representation. It integrates point cloud capture and editing in a single AR workflow to help users quickly prototype design ideas in their spatial context. We hypothesize that point clouds are well suited for prototyping, as they can be captured more rapidly than textured meshes and then edited immediately in situ on the capturing device. We based the design of PointShopAR on the practical needs of six architects in a formative study. Our system supports a variety of point cloud editing operations in AR, including selection, transformation, hole filling, drawing, morphing, and animation. We evaluate PointShopAR through a remote study on usability and an in-person study on environmental design support. Participants were able to iterate design rapidly, showing the merits of an integrated capture and editing workflow with point clouds in AR environmental design.
{"title":"PointShopAR: Supporting Environmental Design Prototyping Using Point Cloud in Augmented Reality","authors":"Zeyu Wang, Cuong Nguyen, P. Asente, Julie Dorsey","doi":"10.1145/3544548.3580776","DOIUrl":"https://doi.org/10.1145/3544548.3580776","url":null,"abstract":"We present PointShopAR, a novel tablet-based system for AR environmental design using point clouds as the underlying representation. It integrates point cloud capture and editing in a single AR workflow to help users quickly prototype design ideas in their spatial context. We hypothesize that point clouds are well suited for prototyping, as they can be captured more rapidly than textured meshes and then edited immediately in situ on the capturing device. We based the design of PointShopAR on the practical needs of six architects in a formative study. Our system supports a variety of point cloud editing operations in AR, including selection, transformation, hole filling, drawing, morphing, and animation. We evaluate PointShopAR through a remote study on usability and an in-person study on environmental design support. Participants were able to iterate design rapidly, showing the merits of an integrated capture and editing workflow with point clouds in AR environmental design.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124076318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Erica Shusas, P. Skeba, Eric P. S. Baumer, Andrea Forte
The emergent, dynamic nature of privacy concerns in a shifting sociotechnical landscape creates a constant need for privacy-related resources and education. One response to this need is community-based privacy groups. We studied privacy groups that host meetings in diverse urban communities and interviewed the meeting organizers to see how they grapple with potentially varied and changeable privacy concerns. Our analysis identified three features of how privacy groups are organized to serve diverse constituencies: situating (finding the right venue for meetings), structuring (finding the right format/content for the meeting), and providing support (offering varied dimensions of assistance). We use these findings to inform a discussion of “privacy pluralism” as a perennial challenge for the HCI privacy research community, and we use the practices of privacy groups as an anchor for reflection on research practices.
{"title":"Accounting for Privacy Pluralism: Lessons and Strategies from Community-Based Privacy Groups","authors":"Erica Shusas, P. Skeba, Eric P. S. Baumer, Andrea Forte","doi":"10.1145/3544548.3581331","DOIUrl":"https://doi.org/10.1145/3544548.3581331","url":null,"abstract":"The emergent, dynamic nature of privacy concerns in a shifting sociotechnical landscape creates a constant need for privacy-related resources and education. One response to this need is community-based privacy groups. We studied privacy groups that host meetings in diverse urban communities and interviewed the meeting organizers to see how they grapple with potentially varied and changeable privacy concerns. Our analysis identified three features of how privacy groups are organized to serve diverse constituencies: situating (finding the right venue for meetings), structuring (finding the right format/content for the meeting), and providing support (offering varied dimensions of assistance). We use these findings to inform a discussion of “privacy pluralism” as a perennial challenge for the HCI privacy research community, and we use the practices of privacy groups as an anchor for reflection on research practices.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126383465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Grønbæk, Ken Pfeuffer, Eduardo Velloso, Morten Astrup, Melanie Isabel Sønderkær Pedersen, Martin Kjær, Germán Leiva, Hans-Werner Gellersen
Mixed Reality allows for distributed meetings where people’s local physical spaces are virtually aligned into blended interaction spaces. In many cases, people’s physical rooms are dissimilar, making it challenging to design a coherent blended space. We introduce the concept of Partially Blended Realities (PBR) — using Mixed Reality to support remote collaborators in partially aligning their physical spaces. As physical surfaces are central in collaborative work, PBR supports users in transitioning between different configurations of tables and whiteboard surfaces. In this paper, we 1) describe the design space of PBR, 2) present RealityBlender to explore interaction techniques for how users may configure and transition between blended spaces, and 3) provide insights from a study on how users experience transitions in a remote collaboration task. With this work, we demonstrate new potential for using partial solutions to tackle the alignment problem of dissimilar spaces in distributed Mixed Reality meetings.
{"title":"Partially Blended Realities: Aligning Dissimilar Spaces for Distributed Mixed Reality Meetings","authors":"J. Grønbæk, Ken Pfeuffer, Eduardo Velloso, Morten Astrup, Melanie Isabel Sønderkær Pedersen, Martin Kjær, Germán Leiva, Hans-Werner Gellersen","doi":"10.1145/3544548.3581515","DOIUrl":"https://doi.org/10.1145/3544548.3581515","url":null,"abstract":"Mixed Reality allows for distributed meetings where people’s local physical spaces are virtually aligned into blended interaction spaces. In many cases, people’s physical rooms are dissimilar, making it challenging to design a coherent blended space. We introduce the concept of Partially Blended Realities (PBR) — using Mixed Reality to support remote collaborators in partially aligning their physical spaces. As physical surfaces are central in collaborative work, PBR supports users in transitioning between different configurations of tables and whiteboard surfaces. In this paper, we 1) describe the design space of PBR, 2) present RealityBlender to explore interaction techniques for how users may configure and transition between blended spaces, and 3) provide insights from a study on how users experience transitions in a remote collaboration task. With this work, we demonstrate new potential for using partial solutions to tackle the alignment problem of dissimilar spaces in distributed Mixed Reality meetings.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126201463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nazanin Sabri, Bella Chen, Annabelle Teoh, Steven W. Dow, Kristen Vaccaro, Mai Elsherief
Recent years have seen a rise in social virtual reality (VR) platforms that allow people to interact in real-time through voice and gestures. The ephemeral nature of communication on these platforms can enable new forms of harmful behavior and new challenges for moderators. We performed virtual field research on three VR environments (AltspaceVR, Horizon Worlds, Rec Room). Based on observing 100 scheduled events, our analysis uncovered 13 distinct types of potentially harmful behaviors enabled by real-time voice, embodied interactions, and platform affordances. We witnessed potential harm at 45% of our observed events; only 24% of these incidents were addressed by moderators. To understand moderation practices, we conducted interviews with 11 moderators to investigate how they assess real-time interactions and how they operate within the current state of moderation tools. Our work sheds light on how moderation tools and practices must evolve to meet the new challenges of social VR.
{"title":"Challenges of Moderating Social Virtual Reality","authors":"Nazanin Sabri, Bella Chen, Annabelle Teoh, Steven W. Dow, Kristen Vaccaro, Mai Elsherief","doi":"10.1145/3544548.3581329","DOIUrl":"https://doi.org/10.1145/3544548.3581329","url":null,"abstract":"Recent years have seen a rise in social virtual reality (VR) platforms that allow people to interact in real-time through voice and gestures. The ephemeral nature of communication on these platforms can enable new forms of harmful behavior and new challenges for moderators. We performed virtual field research on three VR environments (AltspaceVR, Horizon Worlds, Rec Room). Based on observing 100 scheduled events, our analysis uncovered 13 distinct types of potentially harmful behaviors enabled by real-time voice, embodied interactions, and platform affordances. We witnessed potential harm at 45% of our observed events; only 24% of these incidents were addressed by moderators. To understand moderation practices, we conducted interviews with 11 moderators to investigate how they assess real-time interactions and how they operate within the current state of moderation tools. Our work sheds light on how moderation tools and practices must evolve to meet the new challenges of social VR.","PeriodicalId":314098,"journal":{"name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122278516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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