Pub Date : 2010-11-23DOI: 10.1108/17538291011093802
J. Juntunen, D. Grant, J. Juga
Purpose – The purpose of this paper is to report on a study of a shipper's dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade‐off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.Design/methodology/approach – A model was devised from the literature exploring how a shipper's propensity to switch logistics service providers may be affected by perceptions of service elements and logistics cost reductions. The model was tested with survey data from 235 Finnish industrial firms and analysed using structural equation modelling.Findings – Findings indicate that in the short‐run trade‐offs do not exist, but there may be a propensity to trade‐off in the long run. Further, quality of service is a more important factor for customers than participating in tight price competition.Research limitations/implications – The data were collected from one country and further ...
{"title":"Short‐run vs long‐run trade‐offs in outsourcing relationships","authors":"J. Juntunen, D. Grant, J. Juga","doi":"10.1108/17538291011093802","DOIUrl":"https://doi.org/10.1108/17538291011093802","url":null,"abstract":"Purpose – The purpose of this paper is to report on a study of a shipper's dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade‐off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.Design/methodology/approach – A model was devised from the literature exploring how a shipper's propensity to switch logistics service providers may be affected by perceptions of service elements and logistics cost reductions. The model was tested with survey data from 235 Finnish industrial firms and analysed using structural equation modelling.Findings – Findings indicate that in the short‐run trade‐offs do not exist, but there may be a propensity to trade‐off in the long run. Further, quality of service is a more important factor for customers than participating in tight price competition.Research limitations/implications – The data were collected from one country and further ...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121289049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-11-23DOI: 10.1108/17538291011093820
V. Wickramasinghe
Purpose – The purpose of this paper is to examine the mediating effect of job satisfaction on the relationship between time demands of work and turnover intention of software developers in offshore outsourced software development firms (OOSDF) in Sri Lanka.Design/methodology/approach – Survey research methodology was used and 232 software developers attached to OOSDF responded.Findings – It was found that job satisfaction partially mediates the relationship between time demands of work and turnover intention.Research limitations/implications – The results of the questionnaire survey provided access to breadth of experience. If qualitative data were also obtained those could have provided depth by adding insight and substance to the questionnaire survey.Practical implications – The findings imply that a greater understanding of employee turnover intentions might be gained by investigating the time demands of work.Originality/value – It is expected that the paper's findings will provide useful information f...
{"title":"Impact of time demands of work on job satisfaction and turnover intention: Software developers in offshore outsourced software development firms in Sri Lanka","authors":"V. Wickramasinghe","doi":"10.1108/17538291011093820","DOIUrl":"https://doi.org/10.1108/17538291011093820","url":null,"abstract":"Purpose – The purpose of this paper is to examine the mediating effect of job satisfaction on the relationship between time demands of work and turnover intention of software developers in offshore outsourced software development firms (OOSDF) in Sri Lanka.Design/methodology/approach – Survey research methodology was used and 232 software developers attached to OOSDF responded.Findings – It was found that job satisfaction partially mediates the relationship between time demands of work and turnover intention.Research limitations/implications – The results of the questionnaire survey provided access to breadth of experience. If qualitative data were also obtained those could have provided depth by adding insight and substance to the questionnaire survey.Practical implications – The findings imply that a greater understanding of employee turnover intentions might be gained by investigating the time demands of work.Originality/value – It is expected that the paper's findings will provide useful information f...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127763102","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-11-23DOI: 10.1108/17538291011093811
Ruhanita Maelah, A. Aman, Noradiva Hamzah, Rozita Amiruddin, Sofiah, Auzair
Purpose – The purpose of this paper is to provide understanding on the process of accounting outsourcing turnback from the client's perspective. The aim is to understand the issues faced by clients during turnback process, and provide recommendations to resolve them.Design/methodology/approach – This study adopts a qualitative interpretive case study approach. Data were collected based on documentation, archival records, direct observation, and interviews to allow for triangulation.Findings – This study provides empirical evidence of accounting outsourcing turnback process. Some of the issues faced by clients include lack of management support, limited financial and human resources, and uncooperative vendors.Research limitations/implications – Theoretically, this study extends Elliot's model by providing empirical evidence on process, identifying issues, and discussing recommendations on accounting outsourcing turnback. The limitation is the use of a single case study of a small company in Malaysia.Practi...
{"title":"Accounting outsourcing turnback: process and issues","authors":"Ruhanita Maelah, A. Aman, Noradiva Hamzah, Rozita Amiruddin, Sofiah, Auzair","doi":"10.1108/17538291011093811","DOIUrl":"https://doi.org/10.1108/17538291011093811","url":null,"abstract":"Purpose – The purpose of this paper is to provide understanding on the process of accounting outsourcing turnback from the client's perspective. The aim is to understand the issues faced by clients during turnback process, and provide recommendations to resolve them.Design/methodology/approach – This study adopts a qualitative interpretive case study approach. Data were collected based on documentation, archival records, direct observation, and interviews to allow for triangulation.Findings – This study provides empirical evidence of accounting outsourcing turnback process. Some of the issues faced by clients include lack of management support, limited financial and human resources, and uncooperative vendors.Research limitations/implications – Theoretically, this study extends Elliot's model by providing empirical evidence on process, identifying issues, and discussing recommendations on accounting outsourcing turnback. The limitation is the use of a single case study of a small company in Malaysia.Practi...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132474134","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-11-23DOI: 10.1108/17538291011093785
Mary C Lacity, Joseph W. Rottman, Shaji Khan
Purpose – The purpose of this paper is to provide industry insights on the business models, practices, and capabilities that suppliers need to deliver cost‐effective information technology (IT) outsourcing services from rural locations within the USA. As rural outsourcing has not yet been studied by academics, many questions have not yet been answered. How can suppliers attract enough talent to rural areas to make rural outsourcing viable? How can suppliers scale operations? Will the value proposition attract serious clients? An ongoing research project was launched to answer these and other questions about rural outsourcing. This paper aims to report on the first set of findings based on four case studies.Design/methodology/approach – This paper reports on the results from four case studies of rural outsourcing suppliers. In total, 35 semi‐structured interviews were conducted with founders, executives, delivery center managers, and delivery team members and a visit was made to a rural delivery center own...
{"title":"Field of Dreams: Building IT Capabilities in Rural America","authors":"Mary C Lacity, Joseph W. Rottman, Shaji Khan","doi":"10.1108/17538291011093785","DOIUrl":"https://doi.org/10.1108/17538291011093785","url":null,"abstract":"Purpose – The purpose of this paper is to provide industry insights on the business models, practices, and capabilities that suppliers need to deliver cost‐effective information technology (IT) outsourcing services from rural locations within the USA. As rural outsourcing has not yet been studied by academics, many questions have not yet been answered. How can suppliers attract enough talent to rural areas to make rural outsourcing viable? How can suppliers scale operations? Will the value proposition attract serious clients? An ongoing research project was launched to answer these and other questions about rural outsourcing. This paper aims to report on the first set of findings based on four case studies.Design/methodology/approach – This paper reports on the results from four case studies of rural outsourcing suppliers. In total, 35 semi‐structured interviews were conducted with founders, executives, delivery center managers, and delivery team members and a visit was made to a rural delivery center own...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"311 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124425761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-11-23DOI: 10.1108/17538291011093794
Claus Jørgensen
Purpose – The purpose of this paper is to discuss the area of knowledge integration between relations based upon the assumption that if you do not integrate knowledge between the different relations, the possibility of maintaining, improving or adjusting your product portfolio through your offshore working relationships will either disappear or be severely reduced.Design/methodology/approach – The experienced journey of four small‐ and medium‐sized enterprises (SMEs) within the textile and wood industries are presented regarding how they change their direction and organisational routines due to challenges concerning knowledge integration within their respective supply relations.Findings – Different approaches are shown of how to combine different knowledge dimensions within the supply chain and how the demands towards relations management capabilities are affected by the challenges of mainly knowledge transfer and translation created by the strategic offshore sourcing decisions.Research limitations/implic...
{"title":"Offshore supplier relations: knowledge integration among small businesses","authors":"Claus Jørgensen","doi":"10.1108/17538291011093794","DOIUrl":"https://doi.org/10.1108/17538291011093794","url":null,"abstract":"Purpose – The purpose of this paper is to discuss the area of knowledge integration between relations based upon the assumption that if you do not integrate knowledge between the different relations, the possibility of maintaining, improving or adjusting your product portfolio through your offshore working relationships will either disappear or be severely reduced.Design/methodology/approach – The experienced journey of four small‐ and medium‐sized enterprises (SMEs) within the textile and wood industries are presented regarding how they change their direction and organisational routines due to challenges concerning knowledge integration within their respective supply relations.Findings – Different approaches are shown of how to combine different knowledge dimensions within the supply chain and how the demands towards relations management capabilities are affected by the challenges of mainly knowledge transfer and translation created by the strategic offshore sourcing decisions.Research limitations/implic...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115248162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-06-29DOI: 10.1108/17538291011060349
M. Bertolini, Gionata Carmignani
Purpose – In the 1990s, reverse e‐auctions were designed to be a widely used procurement tool due to the dramatic cost reduction. However, the current usage is more limited than expected, because e‐auctions do not always produce the benefits expected and firms have great difficulty in deciding the right tool to use in the negotiation. The aim of this paper is to propose a methodology for a useful utilization of the reverse e‐auctions.Design/methodology/approach – This paper suggests a method based on the quality function deployment (QFD) technique to help purchasing managers to choose how and when they should use e‐auctions to buy a new product or service.Findings – The approach proposed is structured as a tree and developed in three steps: choice between traditional negotiation and e‐auction; choice between the different typologies of e‐auction (open, secret, and in sealed envelope); and, finally, choice of the specific characteristics of the e‐auction to guarantee an optimal negotiation outcome.Practica...
{"title":"A QFD‐based technique to select and manage reverse e‐auctions","authors":"M. Bertolini, Gionata Carmignani","doi":"10.1108/17538291011060349","DOIUrl":"https://doi.org/10.1108/17538291011060349","url":null,"abstract":"Purpose – In the 1990s, reverse e‐auctions were designed to be a widely used procurement tool due to the dramatic cost reduction. However, the current usage is more limited than expected, because e‐auctions do not always produce the benefits expected and firms have great difficulty in deciding the right tool to use in the negotiation. The aim of this paper is to propose a methodology for a useful utilization of the reverse e‐auctions.Design/methodology/approach – This paper suggests a method based on the quality function deployment (QFD) technique to help purchasing managers to choose how and when they should use e‐auctions to buy a new product or service.Findings – The approach proposed is structured as a tree and developed in three steps: choice between traditional negotiation and e‐auction; choice between the different typologies of e‐auction (open, secret, and in sealed envelope); and, finally, choice of the specific characteristics of the e‐auction to guarantee an optimal negotiation outcome.Practica...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"97 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122883746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-06-29DOI: 10.1108/17538291011060321
Heiko Gewald
Purpose – The purpose of this paper is to provide an in‐depth analysis of the benefits senior management associate with business process outsourcing (BPO) and how these benefits are valued against each other.Design/methodology/approach – A quantitative empirical study of the 200 largest banks in Germany was conducted: 218 senior managers from 126 different banks responded giving a response rate of 36.8 per cent. The answers were analysed using the partial least squares method (PLS).Findings – The quantitative analysis shows surprising findings. A remarkable one is that there is a significantly higher value associated to the programmability of cost in a BPO case than to actual cost savings. This implies that the BPO market gained in maturity and that banks are much more critical to the marketing statements of outsourcing service providers than in previous years.Research limitations/implications – This paper supports the case for a more detailed analysis of the benefits associated with BPO. Although it is e...
{"title":"The perceived benefits of business process outsourcing: An empirical study of the German banking industry","authors":"Heiko Gewald","doi":"10.1108/17538291011060321","DOIUrl":"https://doi.org/10.1108/17538291011060321","url":null,"abstract":"Purpose – The purpose of this paper is to provide an in‐depth analysis of the benefits senior management associate with business process outsourcing (BPO) and how these benefits are valued against each other.Design/methodology/approach – A quantitative empirical study of the 200 largest banks in Germany was conducted: 218 senior managers from 126 different banks responded giving a response rate of 36.8 per cent. The answers were analysed using the partial least squares method (PLS).Findings – The quantitative analysis shows surprising findings. A remarkable one is that there is a significantly higher value associated to the programmability of cost in a BPO case than to actual cost savings. This implies that the BPO market gained in maturity and that banks are much more critical to the marketing statements of outsourcing service providers than in previous years.Research limitations/implications – This paper supports the case for a more detailed analysis of the benefits associated with BPO. Although it is e...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115520945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-06-29DOI: 10.1108/17538291011060330
D. Dobrzykowski, Oanh T. K. Tran, Monideepa Tarafdar
Purpose – The purpose of this paper is to develop and illustrate a theoretically grounded framework capable of strategic guidance in making sourcing decisions.Design/methodology/approach – Based on literature review and secondary data from the US operation of 7‐Eleven, a large international retailer, this study develops and supports a framework for understanding and undertaking business process sourcing decisions. The framework considers internal core competencies, as well as the role of external actors in value creation, in analyzing sourcing decisions for business processes.Findings – Case analysis reveals that a firm's successful sourcing decisions can be explained by resource based view (RBV) and value co‐creation theories. RBV is shown to provide an internal view of the firm considering its core competencies, while value co‐creation illuminates the external perspective considering the role of customers when making sourcing decisions. Further, these theories can be decomposed and simplified, thereby p...
{"title":"Value co‐creation and resource based perspectives for strategic sourcing","authors":"D. Dobrzykowski, Oanh T. K. Tran, Monideepa Tarafdar","doi":"10.1108/17538291011060330","DOIUrl":"https://doi.org/10.1108/17538291011060330","url":null,"abstract":"Purpose – The purpose of this paper is to develop and illustrate a theoretically grounded framework capable of strategic guidance in making sourcing decisions.Design/methodology/approach – Based on literature review and secondary data from the US operation of 7‐Eleven, a large international retailer, this study develops and supports a framework for understanding and undertaking business process sourcing decisions. The framework considers internal core competencies, as well as the role of external actors in value creation, in analyzing sourcing decisions for business processes.Findings – Case analysis reveals that a firm's successful sourcing decisions can be explained by resource based view (RBV) and value co‐creation theories. RBV is shown to provide an internal view of the firm considering its core competencies, while value co‐creation illuminates the external perspective considering the role of customers when making sourcing decisions. Further, these theories can be decomposed and simplified, thereby p...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126770981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-06-29DOI: 10.1108/17538291011060312
Adelaide Ippolito, P. Zoccoli
Purpose – The aim of this paper is to investigate the importance of managing outsourcing without allowing learning skills to become atrophied, but instead ensuring that the transfer of functions to external agents (by outsourcing) can actually be a source of new learning. From an organizational learning perspective, the issues addressed fall within the sphere of corporate strategy and play a critical role in value creation. Hypotheses are presented concerning the role of management, its leadership styles and its ability to trigger mechanisms of new knowledge creation with a consequent impact on value creation, even when production processes are performed by third parties.Design/methodology/approach – The paper's investigation is based on a positivist[1] philosophy, and follows a socio‐economic and knowledge‐based approach. The method used to verify the hypotheses involved a process of hands‐on research, with bank executives being asked to complete a structured questionnaire.Findings – From the survey it e...
{"title":"How knowledge and technology relate in creating value","authors":"Adelaide Ippolito, P. Zoccoli","doi":"10.1108/17538291011060312","DOIUrl":"https://doi.org/10.1108/17538291011060312","url":null,"abstract":"Purpose – The aim of this paper is to investigate the importance of managing outsourcing without allowing learning skills to become atrophied, but instead ensuring that the transfer of functions to external agents (by outsourcing) can actually be a source of new learning. From an organizational learning perspective, the issues addressed fall within the sphere of corporate strategy and play a critical role in value creation. Hypotheses are presented concerning the role of management, its leadership styles and its ability to trigger mechanisms of new knowledge creation with a consequent impact on value creation, even when production processes are performed by third parties.Design/methodology/approach – The paper's investigation is based on a positivist[1] philosophy, and follows a socio‐economic and knowledge‐based approach. The method used to verify the hypotheses involved a process of hands‐on research, with bank executives being asked to complete a structured questionnaire.Findings – From the survey it e...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"324 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115870751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2010-06-29DOI: 10.1108/17538291011060358
Staffan Brege, P. Brehmer, H. Lindskog
Purpose – The purpose of this paper is to describe and analyze how and why the question of outsourcing or insourcing within a specific empirical context, telecommunications services, has been handled differently over time.Design/methodology/approach – A longitudinal study on procurement of telecommunications for the Swedish public sector's organizations during the last 40 years. The empirical data were collected from three case studies and one research project.Findings – The paper identifies four phases: from a simple buying situations, via insourcing of equipment in order to produce some services in‐house, to outsourcing of telecommunications in a first step and to outsourcing of combined data and telecommunications in a second step. Three major contextual determinants are identified for the public procurement of telecommunications services: de‐monopolization, rapid technical development and pressure on public agencies from politicians, citizens and others. In addition to low cost, core competence, contr...
{"title":"Sourcing, insourcing and two times outsourcing: four phases of procurement of telecommunications services within the Swedish public sector","authors":"Staffan Brege, P. Brehmer, H. Lindskog","doi":"10.1108/17538291011060358","DOIUrl":"https://doi.org/10.1108/17538291011060358","url":null,"abstract":"Purpose – The purpose of this paper is to describe and analyze how and why the question of outsourcing or insourcing within a specific empirical context, telecommunications services, has been handled differently over time.Design/methodology/approach – A longitudinal study on procurement of telecommunications for the Swedish public sector's organizations during the last 40 years. The empirical data were collected from three case studies and one research project.Findings – The paper identifies four phases: from a simple buying situations, via insourcing of equipment in order to produce some services in‐house, to outsourcing of telecommunications in a first step and to outsourcing of combined data and telecommunications in a second step. Three major contextual determinants are identified for the public procurement of telecommunications services: de‐monopolization, rapid technical development and pressure on public agencies from politicians, citizens and others. In addition to low cost, core competence, contr...","PeriodicalId":319712,"journal":{"name":"Strategic Outsourcing: An International Journal","volume":"3062 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127596796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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