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Design and implementation of a VoIP PBX integrated Vietnamese virtual assistant: a case study 基于VoIP PBX的越南虚拟助理的设计与实现
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-23 DOI: 10.1080/24751839.2023.2183631
Hoang Hai Son, Tran Anh Khoa, Thanh Phong Doan, Huu Khoa Tran, Duc Ngoc Minh Dang, Hoang Nam Nguyen
ABSTRACT As digitization is integrated into daily life, media are increasingly transferred over the Internet. Voice-over-Internet Protocol (VoIP), the most popular media transfer technology, is attracting many researchers and investments. The application of Artificial Intelligence (AI) technology into the Private Branch Exchange (PBX) has played a pivotal role in enhancing the customer experience and is able to unite employees in any company. One technology application used to optimize customer experience in a call centre is the use of an automatic PBX integrated with a Virtual Assistant (VA), which interacts directly with the PBX through voice and in multiple languages without any keystrokes. The Interactive Voice Response (IVR) module forwards the customer’s call to an operator or supports automatic processing. This solution can help businesses to handle thousands of calls per day with optimal performance, thus creating a customer care campaign that quickly reaches many users. A PBX integrated with Vietnamese Virtual Assistants (VVA) on an AI technology platform will also help businesses to cut down on operator costs with automated calls. Through comparison with a traditional PBX, this article analyzes, evaluates and optimizes an automatic PBX system with integrated VVA, thereby offering efficient solutions for interest companies.
摘要随着数字化融入日常生活,媒体越来越多地通过互联网进行转移。VoIP是最流行的媒体传输技术,吸引了许多研究人员和投资。人工智能(AI)技术在专用交换机(PBX)中的应用在增强客户体验方面发挥了关键作用,能够团结任何公司的员工。一种用于优化呼叫中心客户体验的技术应用是使用与虚拟助理(VA)集成的自动PBX,该虚拟助理通过语音和多种语言直接与PBX交互,而无需任何按键。交互式语音响应(IVR)模块将客户的呼叫转发给操作员或支持自动处理。该解决方案可以帮助企业以最佳性能每天处理数千个电话,从而创建一个快速到达许多用户的客户关怀活动。在人工智能技术平台上与越南虚拟助理(VVA)集成的PBX也将帮助企业通过自动呼叫降低运营商成本。本文通过与传统PBX的比较,对一个集成了VVA的自动PBX系统进行了分析、评估和优化,从而为感兴趣的公司提供了有效的解决方案。
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引用次数: 0
Designing image processing tools for testing concrete bridges by a drone based on deep learning 基于深度学习的无人机混凝土桥梁检测图像处理工具的设计
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-22 DOI: 10.1080/24751839.2023.2186624
Long Ngo, Chieu Luong Xuan, H. M. Luong, Bình Ngô Thanh, Bui Ngoc Dung
ABSTRACT Crack detection is one of the crucial aspects of bridge evaluation and maintenance. Several existing image-based methods require capturing the bridge surface and extracting crack features to detect the crack. However, in some positions such as the space under the bridge and piers, it is difficult to capture crack images. This paper aims to apply a method to detect cracks on the bridge surface by using a drone that can capture images in challenging positions. The video recorded from the drone will be automatically identified the cracks by employing the deep learning method. Deep learning is designed for training and testing the dataset with 51.000 images, each image sized 244 × 244. The deep learning method shows the feasibility of detecting the cracks in the transport facility. This is supported by the high accuracy of the experimental results of 95.19%. In addition, the tool can assign an ID containing information to each crack from video so that these cracks can then be mounted on a 3D map of the bridge for research on crack development over time in the task of assessing the health of bridges.
裂缝检测是桥梁评估和维护的关键环节之一。现有的几种基于图像的方法需要捕获桥梁表面并提取裂缝特征来检测裂缝。然而,在某些位置,如桥下和桥墩下的空间,很难捕捉到裂缝图像。本文旨在利用无人机在具有挑战性的位置捕捉图像,应用一种方法来检测桥梁表面的裂缝。无人机拍摄的视频将通过深度学习方法自动识别裂缝。深度学习设计用于训练和测试具有51,000张图像的数据集,每张图像大小为244 × 244。深度学习方法显示了交通设施裂缝检测的可行性。实验结果的准确度高达95.19%。此外,该工具还可以为视频中的每个裂缝分配包含信息的ID,以便将这些裂缝安装在桥梁的3D地图上,以便在评估桥梁健康状况的任务中研究裂缝随时间的发展情况。
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引用次数: 0
Security enhancement and analysis of images using a novel Sudoku-based encryption algorithm 使用一种新的基于数独的加密算法对图像进行安全增强和分析
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-22 DOI: 10.1080/24751839.2023.2183802
Kanaad Deshpande, Junaid Girkar, Ramchandra S. Mangrulkar
ABSTRACT This paper presents a novel approach for encrypting images using a Sudoku as its encryption key. This algorithm uses both symmetric and asymmetric key cryptography. It works with any type of data, Sudoku size, and keyspace. The image undergoes the process of modified thresholding, using a pseudo-random number generated from a Sudoku as the threshold. This image is then padded with zeros or the average pixel values to ensure the dimensions are multiples of the Sudoku's size and the image rows are shuffled randomly. For each iteration, the image rows are shuffled, followed by the columns, and finally, the image is rotated clockwise by 90 degrees. The resultant image is highly encrypted and resilient to brute-forcing methods. The algorithm requires roughly 25 milliseconds per iteration for a colored square image of dimensions and has an NPCR value of 99.60% and a UACI value of 35.65%. The gargantuan keyspace offered by the Sudoku keys ensures obedience of Kirchoff's principle and Shannon's maxim.
摘要本文提出了一种使用数独作为加密密钥对图像进行加密的新方法。该算法同时使用对称和非对称密钥加密。它适用于任何类型的数据、数独大小和密钥空间。使用从数独生成的伪随机数作为阈值,对图像进行修改阈值处理。然后用零或平均像素值填充该图像,以确保尺寸是数独大小的倍数,并且图像行被随机打乱。对于每次迭代,图像行被打乱,然后是列,最后,图像被顺时针旋转90度。生成的图像是高度加密的,并且对暴力强制方法具有弹性。该算法每次迭代需要大约25毫秒才能得到彩色正方形的尺寸图像,NPCR值为99.60%,UACI值为35.65%。数独键提供的巨大密钥空间确保了对Kirchoff原理和Shannon格言的遵守。
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引用次数: 6
On the scalability of data augmentation techniques for low-resource machine translation between Chinese and Vietnamese 中越语低资源机器翻译数据增强技术的可扩展性研究
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-19 DOI: 10.1080/24751839.2023.2186625
Huan Vu, Ngoc-Dung Bui
ABSTRACT Neural Machine Translation (NMT) has constantly been shown to be a standard choice to build a translation system, in both academia and industry. For low-resource language pairs, data augmentation techniques have been widely used to tackle the data shortage problem in NMT. In this paper, we investigate the scaling behaviour of transformer-based NMT model to the increasing amount of synthetic data. Through the experiments, conducted in the Chinese-to-Vietnamese translation task, we aim to provide a guideline to the application of several methods such as back-translation, tagged back-translation, self-training and sentence concatenation in a low-resource, less-related language pair. Our results suggest that choosing the appropriate amount of synthetic data is a crucial task when building NMT systems. In addition, when combining methods, it is recommended to tag the data sources before training.
摘要神经机器翻译(NMT)在学术界和工业界一直被证明是建立翻译系统的标准选择。对于低资源的语言对,数据扩充技术已被广泛用于解决NMT中的数据短缺问题。在本文中,我们研究了基于变压器的NMT模型对不断增加的合成数据量的缩放行为。通过在中越翻译任务中进行的实验,我们的目的是为在资源较少、关联较少的语言对中应用反译、标记反译、自我训练和句子连接等几种方法提供指导。我们的研究结果表明,在构建NMT系统时,选择适当数量的合成数据是一项至关重要的任务。此外,在组合方法时,建议在训练前标记数据源。
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引用次数: 0
Speech emotion recognition using overlapping sliding window and Shapley additive explainable deep neural network 基于重叠滑动窗和Shapley加性可解释深度神经网络的语音情感识别
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-17 DOI: 10.1080/24751839.2023.2187278
Nhat Truong Pham, Sy Dzung Nguyen, Vu Song Thuy Nguyen, Bich Ngoc Hong Pham, Duc Ngoc Minh Dang
ABSTRACT Speech emotion recognition (SER) has several applications, such as e-learning, human-computer interaction, customer service, and healthcare systems. Although researchers have investigated lots of techniques to improve the accuracy of SER, it has been challenging with feature extraction, classifier schemes, and computational costs. To address the aforementioned problems, we propose a new set of 1D features extracted by using an overlapping sliding window (OSW) technique for SER in this study. In addition, a deep neural network-based classifier scheme called the deep Pattern Recognition Network (PRN) is designed to categorize emotional states from the new set of 1D features. We evaluate the proposed method on the Emo-DB and the AESSD datasets that contain several different emotional states. The experimental results show that the proposed method achieves an accuracy of 98.5% and 87.1% on the Emo-DB and AESSD datasets, respectively. It is also more comparable with accuracy to and better than the state-of-the-art and current approaches that use 1D features on the same datasets for SER. Furthermore, the SHAP (SHapley Additive exPlanations) analysis is employed for interpreting the prediction model to assist system developers in selecting the optimal features to integrate into the desired system.
摘要语音情感识别(SER)具有多种应用,如电子学习、人机交互、客户服务和医疗保健系统。尽管研究人员已经研究了许多提高SER准确性的技术,但在特征提取、分类器方案和计算成本方面一直存在挑战。为了解决上述问题,我们在本研究中提出了一组新的1D特征,通过使用重叠滑动窗口(OSW)技术提取SER。此外,还设计了一种基于深度神经网络的分类器方案,称为深度模式识别网络(PRN),用于从新的1D特征集中对情绪状态进行分类。我们在包含几种不同情绪状态的Emo DB和AESSD数据集上评估了所提出的方法。实验结果表明,该方法在Emo-DB和AESSD数据集上的准确率分别为98.5%和87.1%。它在精度上也比在SER的相同数据集上使用1D特征的最先进和当前方法更具可比性,并且更好。此外,SHAP(SHapley Additive exPlanations)分析被用于解释预测模型,以帮助系统开发人员选择最佳特征以集成到期望的系统中。
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引用次数: 2
Development of a solution for collecting crack images on concrete surfaces to assess the structural health of bridges using drone 开发一种利用无人机收集混凝土表面裂缝图像以评估桥梁结构健康的解决方案
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-15 DOI: 10.1080/24751839.2023.2185448
B. Ngo, Chieu X. Luong, Long Ngo, H. M. Luong
ABSTRACT This study contributes an efficient method for assessing the structural integrity of concrete bridges by collecting images of surface cracks and defects with drones. The use of drones to gather crack samples reduces human error and is appropriate in adverse working conditions and short-duration examinations. This work introduces a new POI (Points of Interest) flying algorithm for typical flight paths, based on the drone flying criteria of safe viewing distance and the POI concept. In this research, the flight controller of the drone was combined with a Raspberry Pi4 to build and alter a typical flight path suitable for the mission, with the addition of interactive features that control flight mode switching, separation, and automatic return to the original orbit to meet expertly specified POIs. In other words, as drones approach a region requiring image capture, they automatically move to a safe distance to photograph cracks and then return to their predetermined orbit. An experiment at the Cau May bridge demonstrates that the path-planning algorithms created on an embedded computer can successfully coordinate with the flight controller switching three times to hover and zoom in on fractures during the inspection.
摘要:本研究提供了一种有效的方法来评估混凝土桥梁的结构完整性,即利用无人机收集表面裂缝和缺陷的图像。使用无人机收集裂纹样本减少了人为错误,适用于恶劣的工作条件和短时间的检查。本文基于无人机安全观看距离的飞行准则和兴趣点的概念,提出了一种新的典型飞行路径的兴趣点飞行算法。在这项研究中,无人机的飞行控制器与树莓Pi4相结合,建立和改变适合任务的典型飞行路径,并增加了控制飞行模式切换、分离和自动返回原始轨道的交互功能,以满足专家指定的poi。换句话说,当无人机接近需要图像捕捉的区域时,它们会自动移动到一个安全距离拍摄裂缝,然后返回预定的轨道。在Cau May大桥上进行的一项实验表明,在嵌入式计算机上创建的路径规划算法可以成功地协调飞行控制器在检查过程中切换三次悬停和放大裂缝。
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引用次数: 0
Multi-agent reinforcement learning for traffic congestion on one-way multi-lane highways 单向多车道高速公路交通拥堵的多智能体强化学习
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-07 DOI: 10.1080/24751839.2023.2182174
N. Le
ABSTRACT In the last decade, agent-based modelling and simulation has emerged as a potential approach to study complex systems in the real world, such as traffic congestion. Complex systems could be modelled as a collection of autonomous agents, who observe the external environment, interact with each other and perform suitable actions. In addition, reinforcement learning, a branch of Machine Learning, that models the learning process of a single agent as a Markov decision process, has recently achieved remarkable results in several domains (e.g. Atari games, Dota 2, Go, Self-driving cars, Protein folding, etc.), especially with the invention of deep reinforcement learning. Multi-agent reinforcement learning, by taking advantage of these two approaches, is a new technique that can be used to further study complex systems. In this article, we present a multi-agent reinforcement learning model for traffic congestion on one-way multi-lane highways and experiment with six reinforcement learning algorithms in this setting.
在过去的十年中,基于智能体的建模和仿真已经成为研究现实世界中复杂系统(如交通拥堵)的一种潜在方法。复杂的系统可以被建模为自主代理的集合,它们观察外部环境,相互作用并执行适当的动作。此外,强化学习是机器学习的一个分支,它将单个智能体的学习过程建模为马尔可夫决策过程,最近在几个领域(例如Atari游戏、Dota 2、Go、自动驾驶汽车、蛋白质折叠等)取得了显著的成果,特别是随着深度强化学习的发明。多智能体强化学习是一种利用这两种方法对复杂系统进行深入研究的新技术。在本文中,我们提出了一种用于单向多车道高速公路交通拥堵的多智能体强化学习模型,并在此设置下对六种强化学习算法进行了实验。
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引用次数: 2
Optimized design and performance analysis of wearable antenna sensors for wireless body area network applications 面向无线体域网络的可穿戴天线传感器优化设计与性能分析
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-03-06 DOI: 10.1080/24751839.2023.2179909
A. Hamdi, Amina Nahali, Mokhtar Harrabi, Rafik Brahem
ABSTRACT Over the past decade, the continuous development and the high level of maturity of wireless sensor networks resulted in new networks called wireless body area networks (WBANs), which are an emerging sector of biomedical technology. Moreover, this field has gained significant attention due to its applications which mainly are toward biomedical and healthcare applications. Nowadays, small sensors that can transfer data to other devices can now be implanted anywhere on the human body to record different physiological indicators and enable further actions to be conducted, such as processing, remote procedures and decision aided. Considering this recent hot subject, the intent of this work is to present a new approach of the optimized design and the performance analysis of WBAN specifically channel modelling between wearable wireless sensors. The behaviour of these sensors on the human body is theoretically and experimentally explored in detail along this paper. A good agreement is obtained between the theoretical and the experimental results, although the complexity of the physiological behaviour of human body.
在过去的十年中,无线传感器网络的不断发展和高度成熟导致了无线体域网络(wban)的出现,这是生物医学技术的一个新兴领域。此外,由于其主要应用于生物医学和医疗保健领域,该领域受到了极大的关注。如今,可以将数据传输到其他设备的小型传感器现在可以植入人体的任何地方,以记录不同的生理指标,并使进一步的行动得以进行,例如处理,远程程序和辅助决策。考虑到这一热点问题,本文提出了一种新的WBAN优化设计和性能分析方法,特别是可穿戴无线传感器之间的信道建模。本文从理论上和实验上详细探讨了这些传感器在人体上的行为。尽管人体生理行为的复杂性,理论结果与实验结果吻合较好。
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引用次数: 3
Improved performance for antenna based on a combination of fractal geometry with CSRR 基于分形几何与CSRR相结合的天线性能改进
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-02-18 DOI: 10.1080/24751839.2023.2174646
T. N. Cao, Thi Quynh Hoa Nguyen, Thi Nha Nguyen, Ngoc Hieu Nguyen, D. T. Le
ABSTRACT In this paper, an antenna design method operating at 3.5 GHz for 5G system is presented to improve its performance. The antenna is designed using fractal geometry combined with an imperfectly structured ground plane. In which, the radiation surface has the form of a Minkowski island fractal geometry, and the removed part of the ground is a complementary split ring resonator unit cell. In this design, the substrate material is FR4-epoxy microwave laminates with dielectric constant ϵ = 4.4, loss tangent (tan δ) of 0.02, and h = 1.6 mm thickness used to design the antennas. HFSS software is used in the simulation with the feeding method with a microstrip line. The proposed antenna has a significant performance increase compared to the original microstrip antenna such as reduced about 56% reduction in total size, enhanced 207% bandwidth, increased peak gain to 4.66 dB, and improved radiated efficiency to 89.3%. The physical model of the antenna has been fabricated and measured to verify the correctness of the design.
为提高5G系统的性能,提出了一种工作在3.5 GHz的天线设计方法。天线的设计采用了分形几何和结构不完美的地平面。其中,辐射面具有闵可夫斯基岛分形几何的形式,被移除的地面部分为互补的分环谐振器单元胞。在本设计中,衬底材料为fr4 -环氧树脂微波层压板,其介电常数为ε = 4.4,损耗正切(tan δ)为0.02,h = 1.6 mm厚度用于设计天线。采用微带线馈电方式,采用HFSS软件进行仿真。与原微带天线相比,该天线的总尺寸减小了约56%,带宽提高了207%,峰值增益提高到4.66 dB,辐射效率提高到89.3%。制作了天线的物理模型并进行了测量,验证了设计的正确性。
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引用次数: 0
Exploring zero-shot and joint training cross-lingual strategies for aspect-based sentiment analysis based on contextualized multilingual language models 探索基于情境化多语言模型的面向方面情感分析的零射击和联合训练跨语言策略
IF 2.7 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2023-02-16 DOI: 10.1080/24751839.2023.2173843
D. Thin, Hung Quoc Ngo, D. Hao, Ngan Luu-Thuy Nguyen
ABSTRACT Aspect-based sentiment analysis (ABSA) has attracted many researchers' attention in recent years. However, the lack of benchmark datasets for specific languages is a common challenge because of the prohibitive cost of manual annotation. The zero-shot cross-lingual strategy can be applied to solve this gap in research. Moreover, previous works mainly focus on improving the performance of supervised ABSA with pre-trained languages. Therefore, there are few to no systematic comparisons of the benefits of multilingual models in zero-shot and joint training cross-lingual for the ABSA task. In this paper, we focus on the zero-shot and joint training cross-lingual transfer task for the ABSA. We fine-tune the latest pre-trained multilingual language models on the source language, and then it is directly predicted in the target language. For the joint learning scenario, the models are trained on the combination of multiple source languages. Our experimental results show that (1) fine-tuning multilingual models achieve promising performances in the zero-shot cross-lingual scenario; (2) fine-tuning models on the combination training data of multiple source languages outperforms monolingual data in the joint training scenario. Furthermore, the experimental results indicated that choosing other languages instead of English as the source language can give promising results in the low-resource languages scenario.
基于方面的情感分析(ABSA)近年来受到了许多研究者的关注。然而,缺乏针对特定语言的基准数据集是一个常见的挑战,因为手动注释的成本过高。zero-shot跨语言策略可以解决这一研究空白。此外,先前的工作主要集中在使用预训练语言提高监督ABSA的性能上。因此,很少有系统的比较多语言模型在零射击和跨语言联合训练中对ABSA任务的好处。本文主要研究ABSA的零射击和联合训练跨语迁移任务。我们在源语言上对最新的预训练多语言模型进行微调,然后直接在目标语言中进行预测。对于联合学习场景,模型在多个源语言的组合上进行训练。实验结果表明:(1)微调多语言模型在零采样跨语言场景下取得了很好的效果;(2)多源语言组合训练数据的微调模型在联合训练场景下优于单语数据。此外,实验结果表明,在低资源语言场景下,选择其他语言代替英语作为源语言可以取得很好的效果。
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引用次数: 0
期刊
Journal of Information and Telecommunication
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