This study aims to determine the impact of work motivation to see the performance of room attendant employees at Swiss-Bel Hotel Batam. With qualitative research methods that aim to find out in depth about the opinions and perspectives of each resource person regarding the impactt of work motivation to see the performance of room attendant employees. The assessment of work motivation variables is examined from external and internal factors of work motivation itself. The results of this study indicate that work motivation affects the performance of room attendant employees at Swiss-Bel Hotel Batam. The results of this study also indicate that the external motivational factor which is very influential is an indicator of working conditions, while the working conditions in question are that the room attendants at Swiss-Bel Hotel Batam do not make employees comfortable at work so that the employee turnover rate is high. The internal factor of work motivation which is very influential is the indicator of HR selection, namely to get the opportunity for promotion without having to see how the kinship relationship with the employee of the room attendant concerned.
{"title":"DAMPAK MOTIVASI KERJA DALAM MELIHAT KINERJA KARYAWAN ROOM ATTENDANT DI SWISS-BEL HOTEL BATAM","authors":"Andri Wibowo","doi":"10.59193/jmr.v1i1.26","DOIUrl":"https://doi.org/10.59193/jmr.v1i1.26","url":null,"abstract":"This study aims to determine the impact of work motivation to see the performance of room attendant employees at Swiss-Bel Hotel Batam. With qualitative research methods that aim to find out in depth about the opinions and perspectives of each resource person regarding the impactt of work motivation to see the performance of room attendant employees. The assessment of work motivation variables is examined from external and internal factors of work motivation itself. The results of this study indicate that work motivation affects the performance of room attendant employees at Swiss-Bel Hotel Batam. The results of this study also indicate that the external motivational factor which is very influential is an indicator of working conditions, while the working conditions in question are that the room attendants at Swiss-Bel Hotel Batam do not make employees comfortable at work so that the employee turnover rate is high. The internal factor of work motivation which is very influential is the indicator of HR selection, namely to get the opportunity for promotion without having to see how the kinship relationship with the employee of the room attendant concerned.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124133489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Kualitas layanan menjadi salah satu aspek dalam menentukan kepuasan pengunjung. Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Layanan Terhadap Kepuasan Pengunjung di Museum Nasional Jakarta. Penelitian ini menggunakan metode penelitian kuantitatif dengan jenis penelitian asosiatif. Sampel dalam penelitian ini menggunakan teknik non-probability sampling terdiri dari pengunjung Museum Nasional Jakarta, diambil sebanyak 100 responden dengan pengolahan data menggunakan aplikasi SPSS (Statistical Package for Social Sciences) versi 25. asil Uji T dari dimensi bukti fisik, keandalan, dan empati secara parsial memiliki pengaruh terhadap kepuasan pengunjung sedangkan dimensi cepat tanggap dan jaminan secara parsial tidak memiliki pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta dan hasil dari Uji F adalah Kualitas Layanan secara simultan mempunyai pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta. Hasil R2 yang diperoleh adalah kualitas layanan mempengaruhi kepuasan pengunjung sebesar 50,9% sedangkan 49,1% lainnya didapat dari variabel lainnya yang tidak dibahas dalam penelitian ini. Saran untuk perusahaan dalam penelitian ini agar tetap menjaga dan meningkatkan dimensi-dimensi kualitas layanan agar memberikan dampak positif terhadap kepuasan pengunjung di Museum Nasional Jakarta.
服务质量成为决定游客满意度的一个方面。本研究旨在探讨服务质量对雅加达国家博物馆游客满意度的影响。本研究采用定量研究方法与联想研究类型。该研究采用了一种由雅加达国家博物馆游客组成的非概率抽样技术，采用了由SPSS应用程序(统计项目for Social Sciences)进行的数据处理。asil T维度的物证,可靠性试验,对游客满意度和同理心的部分有影响而快速反应,并保证维度没有影响部分地满足游客在雅加达和F测试的结果是国家博物馆对游客满意度同时服务质量有影响,在雅加达国家博物馆。R2得到的是服务质量会影响游客50.9%的满意度，而49.1%的人会影响研究中没有讨论的其他变量。该研究为公司提供的建议是保持和提高服务质量的维度，从而对雅加达国家博物馆的游客满意度产生积极的影响。
{"title":"PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PENGUNJUNG DI MUSEUM NASIONAL JAKARTA","authors":"Haufi Sukmamedian, Manajemen Devisi Kamar, Politeknik Pariwisata, Batam, Nensi Lapotulo","doi":"10.59193/jmr.v1i1.20","DOIUrl":"https://doi.org/10.59193/jmr.v1i1.20","url":null,"abstract":"Kualitas layanan menjadi salah satu aspek dalam menentukan kepuasan pengunjung. Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Layanan Terhadap Kepuasan Pengunjung di Museum Nasional Jakarta. Penelitian ini menggunakan metode penelitian kuantitatif dengan jenis penelitian asosiatif. Sampel dalam penelitian ini menggunakan teknik non-probability sampling terdiri dari pengunjung Museum Nasional Jakarta, diambil sebanyak 100 responden dengan pengolahan data menggunakan aplikasi SPSS (Statistical Package for Social Sciences) versi 25. asil Uji T dari dimensi bukti fisik, keandalan, dan empati secara parsial memiliki pengaruh terhadap kepuasan pengunjung sedangkan dimensi cepat tanggap dan jaminan secara parsial tidak memiliki pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta dan hasil dari Uji F adalah Kualitas Layanan secara simultan mempunyai pengaruh terhadap kepuasan pengunjung di Museum Nasional Jakarta. Hasil R2 yang diperoleh adalah kualitas layanan mempengaruhi kepuasan pengunjung sebesar 50,9% sedangkan 49,1% lainnya didapat dari variabel lainnya yang tidak dibahas dalam penelitian ini. Saran untuk perusahaan dalam penelitian ini agar tetap menjaga dan meningkatkan dimensi-dimensi kualitas layanan agar memberikan dampak positif terhadap kepuasan pengunjung di Museum Nasional Jakarta.","PeriodicalId":322418,"journal":{"name":"JURNAL MEKAR","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126561654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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