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PERANAN ROOM ATTENDANT DALAM MENANGANI HYGIENE DAN SANITASI KAMAR DI OS HOTEL BATU AJI BATAM 客房服务员在处理HYGIENE中所扮演的角色和酒店房间的卫生OS石头阿吉巴淡
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.65
Peranan Room, Attendant Dalam, Menangani Hygiene, Dan Sanitasi, Kamar DI OS Hotel, Batu Aji Batam
The cleanliness factor in the hotel is closely related to cleanliness and sanitation. This affects the quality and comfort in the service of Hotel and becomes an attraction for guests/consumers to come and use hotel services. However, it is not uncommon for problems in the implementation of hygiene and sanitation to arise due to the implementation of SOP (Company Operational Standards) to maintain the cleanliness of the room which has not been implemented properly and regularly. This study is a descriptive qualitative research that aims to determine determine the duties of the room attendant in maintaining the cleanliness and sanitation of the rooms and to find out how the room attendants maintain the cleanliness and sanitation of hotel rooms. The object of this research is the room attendant at the OS Hotel Batu Aji Batam. The participants in this study were the Housekeeping Department. With the validity of the data, namely using Source Triangulation. The results showed that the application of hygiene and sanitation carried out by OS Hotel Batu Aji Batam is carried out in accordance with the provisions of the SOP that have been set. In this case, all room staff are required to always apply and pay attention to hygiene and sanitation in carrying out their duties and responsibilities. In addition, room attendants are also required to check and coordinate regularly in carrying out hotel service tasks. Thus, the application of hygiene and sanitation in Orange Sky Batam Hotel rooms can be carried out optimally and regularly
酒店的洁净度因素与清洁卫生密切相关。这影响了酒店服务的质量和舒适度,成为吸引客人/消费者前来使用酒店服务的一个因素。然而,由于执行SOP(公司操作标准)以保持房间的清洁度而没有正确和定期执行,因此在卫生和环境卫生的执行中出现问题并不罕见。本研究是一项描述性定性研究,旨在确定客房服务员在保持客房清洁和卫生方面的职责,并了解客房服务员如何保持酒店客房的清洁和卫生。本研究的对象是Batu Aji Batam OS酒店的客房服务员。这项研究的参与者是客房部。利用数据的有效性,即利用源三角剖分。结果表明,OS酒店Batu Aji Batam的卫生和环境卫生应用是按照已制定的SOP的规定进行的。在这种情况下,所有客房工作人员都必须随时申请并注意卫生和环境卫生,以履行其职责和责任。此外,客房服务员也需要定期检查和协调执行酒店的服务任务。因此,卫生和环境卫生的应用在橙天巴淡酒店房间可以进行优化和定期
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引用次数: 0
ANALISIS MUTU PELAYANAN DEPARTEMEN HOUSEKEEPING DI TRAVELODGE HOTEL BATAM 巴淡酒店TRAVELODGE酒店客房服务质量分析
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.72
Safrizal Alumni, P. Manajemen, Divisi Kamar, Politeknik Pariwisata, Batam, A. Wibowo
Hotel is a form of commercially managed accommodation, where not only facilities and products are provided but also provide the best service to impress guests during their stay at the hotel. This is because hotels are experiencing a very rapid development, so there is a lot of competition in this industry. The quality of service is very important because when the hotel is able to meet the expectations, desires and satisfaction of guests, then they will want to come back to the hotel. This research aims to analyze indicators of service quality, namely reliability, responsiveness, assurance, empathy, and tangible. In this study, the authors used a qualitative approach with descriptive methods in case studies with informants as many as 8 people. Data is obtained from informants using data collectors in the form of interview guidelines, observations and documentation, then analyzed. The results showed that indicators of reliability, responsiveness, assurance and empathy have been said to be good and meet the criteria. While tangible indicators for neatness of the room attendant must be considered and improved again. Of the five indicators of service quality, all must be considered, maintained and improved again so that the number of guests increases and makes guests become loyal to the services provided by Travelodge Batam hotel.
酒店是一种商业管理的住宿形式,不仅提供设施和产品,而且提供最好的服务,让客人在酒店住宿期间留下深刻印象。这是因为酒店正在经历一个非常迅速的发展,所以这个行业的竞争非常激烈。服务质量非常重要,因为当酒店能够满足客人的期望、愿望和满意度时,他们就会想再来酒店。本研究旨在分析服务质量的指标,即可靠性、响应性、保证性、共情性和有形性。在这项研究中,作者在多达8人的举报人的案例研究中使用了定性方法和描述性方法。使用数据收集器以访谈指南、观察和文件的形式从举报人处获得数据,然后进行分析。结果表明,可靠性、反应性、保证性和共情性指标都被认为是良好的,符合标准。而客房服务员整洁的有形指标必须重新考虑和改进。在服务质量的五个指标中,所有的都必须再次考虑,保持和改进,这样客人的数量才会增加,客人才会对Travelodge Batam酒店提供的服务产生忠诚。
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引用次数: 0
PENERAPAN MARKETING KOMUNIKASI DALAM MENANGANI KOMPLAIN ONLINE TAMU DI VANILLA HOTEL BATAM 沟通营销应用,以处理来自香草酒店巴淡的在线客人投诉
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.59
Erwina Alumni, Prodi Manajemen, Divisi Kamar, Politeknik Pariwisata, Batam, Okki Kurnia
The purpose of communication is to inform, persuade and remind. However, some of the communications delivered are not aligned with the intended purpose, thus triggering a complaint. The formulation of the problem in this study is to find out how marketing communication and online complaints are with the research location at Vanilla Hotel Batam. This research-based is on the theory of marketing communication by Hermawan with 5 indicators (promotion, advertising, personal selling, public relations, direct marketing) and on theory of complaint by Tjiptono with 3 indicators (speed of complaint handling, problem solving, ease of complaint filing procedure). The research was conducted using qualitative research methods. Data collection techniques were carried out through observation, literature study, and interviews with hotel manager, senior sales and marketing, and reservation agents. The data analysis technique used is data reduction, data presentation and conclusion drawing. The results of the analysis show that the application of communication marketing at Vanilla Hotel Batam is quite good in indicators (promotion, advertising, personal selling, public relations, direct marketing). However, the complaint indicator needs to be improved. Based on the results of the analysis, it is expected that Vanilla Hotel Batam can increase its human resources and consider conducting training for the front office and sales and marketing departments.
沟通的目的是告知、说服和提醒。但是,所提供的一些通信与预期目的不一致,从而引发投诉。本研究问题的表述是找出巴淡岛香草酒店的营销传播和在线投诉与研究地点的关系。本研究以Hermawan的营销传播理论为基础,采用5个指标(促销、广告、人员销售、公共关系、直接营销),以Tjiptono的投诉理论为基础,采用3个指标(投诉处理速度、问题解决速度、投诉立案程序的便便性)。本研究采用定性研究方法。通过观察、文献研究和对酒店经理、高级销售和市场营销人员以及预订代理人员的访谈来收集数据。使用的数据分析技术是数据简化、数据呈现和得出结论。分析结果表明,巴淡香草酒店在各项指标(促销、广告、人员销售、公共关系、直接营销)上的传播营销应用是相当不错的。然而,投诉指标需要改进。根据分析结果,预计巴淡香草酒店可以增加人力资源,并考虑对前厅和销售和营销部门进行培训。
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引用次数: 0
PENERAPAN ANALISIS SWOT DAN PENDEKATAN 4A SEBAGAI STRATEGI PENGEMBANGAN DESTINASI WISATA DI PULAU ANGSO DUO PARIAMAN SWOT分析和4A方法的应用作为在ANGSO DUO PARIAMAN岛上的旅游目的地发展战略
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.79
Supardi Politeknik, Pariwata Batam, Zakiah Lestari
This article aims to determine tourist perceptions about the components of tourism destinations on Angso Duo Island, Pariaman City. This article uses a SWOT analysis while simultaneously using the 4 A approach (attractions), accessibility (accessibility), amenities (amenities or facilities), and ancillary services (tourism support services). has been comprehensive on Angso Duo Island, and the findings in particular are the development of Angso Duo Island using SWOT analysis as well as 4A. The drawbacks on this island are that it has not been managed with good management, and some of the existing facilities are inadequate. The tourism development strategy is carried out using the SWOT matrix and explain in detail the results of the 4A interview of each informant.
本文旨在确定游客对巴黎曼市Angso Duo岛旅游目的地组成部分的看法。本文使用SWOT分析,同时使用4a方法(景点),可达性(可达性),便利设施(设施或设施)和辅助服务(旅游支持服务)。对Angso Duo岛进行了全面的研究,特别是使用SWOT分析和4A分析的结果。这个岛的缺点是没有得到很好的管理,现有的一些设施不足。利用SWOT矩阵进行旅游发展战略,并详细解释了对每个信息提供者进行4A访谈的结果。
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引用次数: 0
IMPLEMENTASI PERSONAL HYGIENE ROOM ATTENDANT PADA HOUSEKEEPING DEPARTMENT SELAMA MASA PANDEMI COVID-19 DI HARRIS RESORT BARELANG BATAM
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.61
D. Simatupang, Theresa Panggabean
This study aims to determine the personal hygiene of the room attendant and how the room attendant implements personal hygiene during the covid-19 pandemic. From this study the authors got the results from the formulation of the first problem that the knowledge of the room attendants was still a little limited, because they did not understand in explaining personal hygiene. Lack of willingness and initiative from room attendants to understand personal hygiene knowledge itself. Meanwhile, related to body image, the room attendant was quite good at understanding and implementing it. From the second formulation problem that the implementation of personal hygiene in room attendant officers is quite good after the author conducted interviews with several informants because there was still attention from superiors and checking during briefings before starting operations or while operational.
本研究旨在确定在covid-19大流行期间客房服务员的个人卫生以及客房服务员如何实施个人卫生。从这个研究中,作者从第一个问题的公式中得到的结果是,客房服务员的知识仍然有点有限,因为他们在解释个人卫生时不理解。客房服务员缺乏了解个人卫生知识的意愿和主动性。同时,在身体形象方面,客房服务员的理解和执行能力也比较强。从第二个制定问题来看,笔者通过对几名举报人的采访发现,由于在行动开始前或行动中,仍然有上级的关注和检查,所以客房服务员的个人卫生执行情况还是比较好的。
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引用次数: 0
MEMBANGUN NATUNA SEBAGAI DESTINASI EKOWISATA DEVELOPING NATUNA AS ECOTOURISM DESTINATION
Pub Date : 2022-12-01 DOI: 10.59193/jmr.v1i2.76
Widi Hardini, Tyas Rosani Sri Harnanti
ABSTRACTEcotourism is the whole of  activities that is responsible for maintaining the conservation and environmental aspect. These activity also involves the local communities to get some benefit. The research is to determine some potential objects and attraction in Natuna that can be develop for supporting ecotourism development program. This is also to elaborate the social community aspect and their  readiness to accept the tourist. Data obtain from the direct observation, interview, survey, and literature also secondary  data from the regency source. The data analyzed by using descriptive analysis technique. The result show that Natuna have some potential ecotourism attractions from the nature, culture and also social. Natuna need to develop and to supervise the local resources such as the hotel and tourism workers, the community and to support some potential resources like culinary traditional food and handicraft to support ecotourism development. To reach the goal, stakeholder must play the role and support to the local community
摘要:生态旅游是负责维护保护和环境方面的所有活动。这些活动也会让当地社区从中受益。研究的目的是确定纳土纳一些潜在的可开发对象和景点,以支持生态旅游开发计划。这也是阐述社会社区方面和他们接受游客的准备情况。从直接观察、访谈、调查和文献中获得的数据以及从摄政来源获得的二手数据。采用描述性分析技术对数据进行分析。结果表明,纳土纳从自然、文化、社会等方面都具有一定的生态旅游潜力。纳土纳需要开发和监督当地的资源,如酒店和旅游工人、社区,并支持一些潜在的资源,如烹饪传统食品和手工艺品,以支持生态旅游的发展。为了实现这一目标,利益相关者必须对当地社区发挥作用和支持
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引用次数: 0
PELAKSANAAN PEMBERSIHAN KAMAR TAMU OLEH PRAMUGRAHA DI HOTEL NARIPAN BANDUNG 在纳里潘万隆酒店由服务员打扫客房
Pub Date : 2022-04-13 DOI: 10.59193/jmr.v1i1.21
D. Simatupang, Mulyadi
The key to make guestroom looks tidy is by implementing room cleaning of standard operational procedure each hotel. Standard operating procedure is a standard where there is a special rule, principle, or action that is set as a reference for employees in carrying out their duties consistently. In a cleaning process at the hotel, it also need some proper and complete equipment as well as some cleaning materials that are suitable for their use. By interviewing housekeeping supervisors, the researcher obtained data regarding the number of cleaning equipment used by the room attendant in cleaning one room. The lack of equipment that is still lacking is metallic pressure. As for cleaning supplies, room attendant have their needed by request it. Researcher also asked for responses from room attendant regarding the completeness of work equipment, whether electronic or not, cleaning supplies used, and from the results obtained, room attendant said all equipment was in good condition. There are still guest complaints about the cleanliness of the guest rooms, especially on the condition of the floor, the cleanliness of the bed, the cleanliness of the pillow nests, and the cleanliness of the sheets. Likewise, the cleanliness of the bathroom which includes the cleanliness of the shower cabin, the cleanliness of the toilet bowl, and the cleanliness of the floor in the bathroom, this results in guest dissatisfaction with the services provided by the hotel.
使客房看起来整洁的关键是按照每个酒店的标准操作程序进行客房清洁。标准作业程序是一种有特殊规则、原则或行动的标准,作为员工一致履行职责的参考。在酒店的清洁过程中,还需要一些合适的、齐全的设备,以及一些适合自己使用的清洁材料。通过采访家政主管,研究人员获得了关于客房服务员在清洁一个房间时使用的清洁设备数量的数据。设备的缺乏仍然缺乏的是金属压力。至于清洁用品,客房服务员有他们需要的要求。研究人员还询问了客房服务员关于工作设备的完整性的回答,无论是电子设备还是使用的清洁用品,从获得的结果来看,客房服务员说所有设备都处于良好状态。仍然有客人抱怨客房的清洁度,特别是地板的状况,床的清洁度,枕头窝的清洁度,床单的清洁度。同样,浴室的清洁度,包括淋浴房的清洁度,马桶的清洁度,浴室地板的清洁度,这导致客人对酒店提供的服务不满意。
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引用次数: 1
PEMBERLAKUAN FTZ DI KAWASAN EKONOMI KHUSUS (KEK) BATAM DALAM PENINGKATAN PARIWISATA FTZ在巴淡专业区的开放旅游业
Pub Date : 2022-04-13 DOI: 10.59193/jmr.v1i1.16
Zahara Fatimah, Bangun Paruntungan Simamora, Frangky Silitonga
Batam is a very strategic location because it is close to Singapore, so it is the center of the government's attention to devote its thoughts to its economic principles and of course to develop, revive tourism in this strategic sense, where we know tourism has declined drastically since the Corona Virus 2019. This study uses a descriptive type of research, which seeks to describe and analyze the development of Special Economic Zones in Batam after the implementation of the Free Trade Zone. The data analysis technique that has been used is qualitative data analysis techniques. The Special Economic Zone (SEZ) in Batam is an investment hope in Indonesia. Pioneering Special Economic Zones have been the reinstatement of free trade and free ports. Facilities and convenience are factors that will attract investors and investors are expected to come to Indonesia, especially Batam, with all applicable permits and related investment activities. Facilities or incentives provided by laws and regulations to investors, such as privileges such as tax holiday treatment for a certain period of time, suspension or exemption from import duties, including taxes, to regions and the public must also be given special attention. The implementation of the SEZ after the implementation of the Free Trade Area on Batam Island has not been carried out properly because the legal certainty of the SEZ has not been ratified into law by the DPR RI, this is what makes investors doubt that the level of legal certainty in Indonesia is very low because of the ease of regulation. issued can change automatically. We hope that in the future we must have strong principles for the sake of our country's economy.
巴淡岛是一个非常具有战略意义的位置,因为它靠近新加坡,所以它是政府关注的中心,致力于其经济原则,当然也要在这种战略意义上发展和振兴旅游业,我们知道自2019年冠状病毒以来,旅游业急剧下降。本研究采用描述性的研究方法,试图描述和分析自由贸易区实施后巴淡岛经济特区的发展情况。所使用的数据分析技术是定性数据分析技术。巴淡岛的经济特区(SEZ)是印尼的投资希望。先行的经济特区恢复了自由贸易和自由港。设施和便利是吸引投资者和预期投资者来到印度尼西亚,特别是巴淡岛的因素,所有适用的许可证和相关的投资活动。特别要注意的是,在一定时期内享受免税待遇、对地区和国民暂停或免除进口关税等法律法规给予投资者的便利或优惠。在巴淡岛实施自由贸易区之后,经济特区的实施并没有得到适当的实施,因为经济特区的法律确定性尚未被DPR RI批准为法律,这使得投资者怀疑印度尼西亚的法律确定性水平非常低,因为监管宽松。签发可以自动更改。我们希望,为了我们国家的经济,未来我们必须有坚定的原则。
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引用次数: 6
LAHAN PERKEBUNAN CITEKO BOGOR SEBAGAI CAMPING GROUND DENGAN KONSEP EKOWISATA CITEKO BOGOR园地为露营地,具有生态旅游理念
Pub Date : 2022-04-13 DOI: 10.59193/jmr.v1i1.24
Nadya Rechtta Utami
The Citeko plantation area is located in the Cisarua sub-district, Bogor Regency, this plantation area is used as an alternative area for camping by visitors who cannot visit the Gayatri Camping Ground. In this paper the author intends to find the potential of the land to be used as an ecotourism object, the purpose of this paper is none other than to discuss the Citeko plantation land which is considered to have potential as a camping tourism object by carrying the concept of ecotourism so that the natural preservation around the plantation is maintained. This study uses descriptive analysis. Primary data in this study were obtained from interviews with informants and direct observations of researchers at the research site, while secondary data in this study were obtained from literature sources and library sources. The results of the discussion in this journal are that plantation land located in Citeko, Bogor Regency is considered to be able to be used as an ecotourism object because it still has original nature and the ecology in the area is still very well preserved, but there are several problems in the area, namely the absence of facilities. to accommodate waste from visitors, there is no guidance from the local government and competent parties (Stakeholders), the local community is not prepared to process objects and there are no clear rules for visitors when traveling in the area.
Citeko种植区位于茂物摄制区的Cisarua街道,这个种植区被不能访问Gayatri露营地的游客用作露营的替代区域。在本文中,作者试图寻找土地作为生态旅游对象的潜力,本文的目的就是通过生态旅游的概念来讨论被认为具有露营旅游对象潜力的Citeko种植园土地,以保持种植园周围的自然保护。本研究采用描述性分析。本研究的主要数据来自对举报人的访谈和研究人员在研究现场的直接观察,而本研究的次要数据来自文献资料和图书馆资料。本刊讨论的结果是,位于茂物摄政区Citeko的人工地被认为可以作为生态旅游对象,因为它仍然具有原始的自然,该地区的生态仍然保存得很好,但该地区存在几个问题,即缺乏设施。为了容纳游客的垃圾,当地政府和主管各方(利益相关者)没有指导,当地社区没有准备好处理物品,游客在该地区旅行时没有明确的规则。
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引用次数: 0
PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN HOTEL NAGOYA PLASA KOTA BATAM 组织文化对巴淡名古屋广场员工绩效的影响
Pub Date : 2022-04-13 DOI: 10.59193/jmr.v1i1.25
Pengaruh Budaya Organisasi, Terhadap Kinerja, Karyawan Hotel, Nagoya Plasa, Kota Batam, Okki Kurnia
Hotel Nagoya Plasa is one of the oldest hotel in Batam City, until 2020 the hotel will turn 28 years old. The existence of the hotel has been long and the turnover phenomenon is not really significant and it is found that many employees with permanent contracts have worked for a long time at this hotel so that indirectly many organizational cultures grow independently among employees. This study aims to determine the effect of organizational culture on employee performance at Hotel Nagoya Plasa. Organizational culture variables were tested using 6 dimensions. Employee performance variables were tested using 7 dimensions. This research was conducted at the Nagoya Hotel Plasa. The research method used is quantitative research methods, data collection techniques are done by distributing questionnaires. The sample used is a saturated sample of 78 samples, which are all employees. Data analysis used descriptive analysis and simple linear regression analysis using SPSS 26. The results of this study are that organizational culture has a significant effect on employee performance at Hotel Nagoya Plasa.  
名古屋广场酒店是巴淡市最古老的酒店之一,到2020年,酒店将迎来28岁的生日。酒店的存在时间较长,离职现象并不明显,而且我们发现很多签订了永久合同的员工都在酒店工作了很长时间,因此间接导致了很多组织文化在员工之间独立成长。本研究旨在探讨组织文化对名古屋酒店员工绩效的影响。采用6个维度对组织文化变量进行检验。采用7个维度对员工绩效变量进行检验。这项研究是在名古屋酒店广场进行的。本研究采用的研究方法是定量研究方法,数据收集技术是通过发放问卷来完成的。使用的样本是78个样本的饱和样本,这些样本都是员工。数据分析使用SPSS 26进行描述性分析和简单线性回归分析。本研究结果显示,组织文化对名古屋酒店员工绩效有显著影响。
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引用次数: 1
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JURNAL MEKAR
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