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Helpdesk Ticket Classification for Technician Assignment Routes Using BiLSTM 使用BiLSTM对技术人员分配路线进行帮助台票务分类
Pub Date : 2023-04-30 DOI: 10.24843/jim.2023.v11.i01.p05
Putu Alan Arismandika, Kadek Yota, Ernanda Aryanto, I. Made, Gede Sunarya
Fast problem-solving is one of the main keys to a company's reputation. Currently, most of the company's business processes are accommodated by applications. Often, applications in companies experience problems due to internal and external factors. Users send a request to solve problems by submitting the problem to the helpdesk tool or application. The requests at the helpdesk tool or application do not go directly to the technician who has the authority to solve them but instead go to the operator first and then escalate to the technician to be resolved. This process affects the efficiency of problem-solving time. This study proposes the use of text classification with deep learning to complete operator work. The method proposed in this study is the BiLSTM method. The total data used in this research is 160,000 helpdesk request data by dividing the data by 128,000 resolved data as training data and 32,000 on-progress data as testing data or 80% training data and 20% testing data. The research was conducted using 13 labels for the technician assignment route process Performance measurement of this study using a confusion matrix which obtained an accuracy 91.18%, precision 95.05%, and recall 93.28%
快速解决问题是公司声誉的关键之一。目前,该公司的大多数业务流程都由应用程序容纳。通常,公司中的应用程序由于内部和外部因素而遇到问题。用户通过向帮助台工具或应用程序提交问题来发送解决问题的请求。帮助台工具或应用程序中的请求不会直接转到有权解决这些问题的技术人员那里,而是先转到操作员那里,然后再升级到需要解决的技术人员那里。这个过程会影响解决问题的效率。本研究提出使用深度学习的文本分类来完成算子的工作。本研究提出的方法是BiLSTM方法。本研究使用的总数据是160000个helpdesk请求数据,除以128000个已解决的数据作为训练数据,32000个正在进行的数据作为测试数据,或者80%的训练数据和20%的测试数据。本研究采用混淆矩阵对技术人员分配路线过程进行绩效测量,准确度为91.18%,精密度为95.05%,召回率为93.28%
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引用次数: 0
Implementation of a Supply chain Management System Blockchain-Based in Red Onion Farming 基于区块链的红洋葱种植供应链管理系统的实现
Pub Date : 2023-04-26 DOI: 10.24843/jim.2023.v11.i01.p02
Mira Nabila, F. Alzami, Rama Aria Megantara, Fikri Firdaus Tananto, Hasan Aminda Syafrudin, L. Handoko, Chaerul Umam
Red Onions are a horticultural commodity belonging to the spice vegetable group and an important role for economy of the Indonesian people. In red onion farming there have a problem of price fluctuations which result in an uneven and less transparent distribution of red onions yields, thus affecting both consumers and producers. To answer these problems, we designed a system to maintain and store red onion harvest data for farmers, collectors, distributors, and retailers in the form of a blockchain-based supply chain system. This system can maintain the validity of transactions in the supply chain of red onion farming with a private blockchain with Hyperledger Fabric. Then the data on the blockchain system will be displayed through the Hyperledger Explorer website. This system already passed the Black Box Testing system. From the research and testing of the system that has been made, this system can help the red onion farming to maintain the validity of transactions in the supply chain management.
洋葱是一种香料蔬菜类的园艺商品,在印尼人民的经济生活中发挥着重要作用。在红洋葱种植中,存在价格波动的问题,这导致红洋葱产量的分配不均衡和不透明,从而影响消费者和生产者。为了解决这些问题,我们设计了一个系统,以基于区块链的供应链系统的形式,为农民、收藏家、经销商和零售商维护和存储红洋葱收获数据。该系统可以通过Hyperledger Fabric的私有区块链来维护红洋葱种植供应链中交易的有效性。然后,区块链系统上的数据将通过Hyperledger Explorer网站显示。该系统已通过黑盒测试系统。通过对系统的研究和测试,该系统可以帮助红洋葱养殖在供应链管理中保持交易的有效性。
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引用次数: 0
Data Visualization Of House Of Worship Distribution In The IKN Nusantara Region Using Python 使用Python实现IKN Nusantara地区礼拜堂分布的数据可视化
Pub Date : 2023-04-26 DOI: 10.24843/jim.2023.v11.i01.p01
Kadek Noppi, A. Jaya, Fauzi, Agus Suryana, Albertus Dwiyoga Widiantoro, Dewa Kadek, Laksana Digita
Nusantara, Indonesia's new capital, has a land area 256,142 ha and a marine area 68,189 ha. Transmigrant residents in the North Penajam Paser Regency region has increased as a result. The difficulty of finding a place of worship in the closest location because they are unfamiliar with their location or the nearby roadways. We can utilize data visualization to show the distribution of places of worship in order to solve this issue. Analysis was done on several types of houses of worship, including mosques, churches, and musholla. Python is the programming language, and the libraries used are NumPy, Pandas, Matplotlib, Seaborn, RegEx, and Folium. Muslims for the majority of places of worship in IKN Nusantara (91.26%), musholla making up 57.92% of the total and mosques making up 33.33% and 8.74% are owned by Christians. Sukaraja Village, Semoi Dua Village, Argo Mulyo Village, and Tengin Baru Village have the highest concentration. Keywords: Data Visualization, House of Worship, IKN Nusantara, Python
努沙塔拉是印度尼西亚的新首都,陆地面积256142公顷,海洋面积68189公顷。因此,北Penajam Paser Regency地区的移民居民有所增加。很难在最近的地方找到一个礼拜场所,因为他们不熟悉自己的位置或附近的道路。为了解决这个问题,我们可以利用数据可视化来显示宗教场所的分布。对几种类型的礼拜场所进行了分析,包括清真寺、教堂和清真寺。Python是编程语言,使用的库有NumPy、Pandas、Matplotlib、Seaborn、RegEx和Folium。努沙塔拉的宗教场所以穆斯林为主(占91.26%),穆斯林占57.92%,清真寺占33.33%,基督徒占8.74%。Sukaraja村、Semoi Dua村、Argo Mulyo村和Tengin Baru村的浓度最高。关键词:数据可视化,神殿,IKN Nusantara, Python
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引用次数: 4
Development of Service-Oriented Architecture-Based Microservices Management as a Data Integration Service (Case Study: Udayana University) 基于面向服务架构的微服务管理作为数据集成服务的开发(案例研究:Udayana大学)
Pub Date : 2023-04-26 DOI: 10.24843/jim.2023.v11.i01.p03
I. Gede, Nyoman Agung Jayarana, Kadek Yota, Ernanda Aryanto, I. Made, Gede Sunarya
Udayana University has developed numerous information systems to accommodate all types of academic and non-academic activities. Because the process of retrieving data from other systems still employs the traditional method with a joint scheme between databases, the resulting data quality becomes increasingly inaccurate over time. Some systems have also established simple web services that do not adhere to the Restful API authoring rules. Based on these issues, modifications were made to the data integration process using Microservices Management, Service Oriented Architecture, and OAuth 2.0 as the security protocol. The results indicate that the microservices management system is highly effective and efficient for improving process performance, has a low risk level, a good control test validation of 93,33 %, and a usability grade of B, indicating that the system is deemed good and usable.
乌达亚那大学开发了许多信息系统,以适应各种类型的学术和非学术活动。由于从其他系统检索数据的过程仍然采用数据库之间联合方案的传统方法,因此随着时间的推移,所得到的数据质量变得越来越不准确。有些系统还建立了不遵守Restful API创作规则的简单web服务。基于这些问题,采用微服务管理、面向服务的体系结构和OAuth 2.0作为安全协议,对数据集成过程进行了修改。结果表明,微服务管理系统在提高流程性能方面是非常有效和高效的,具有较低的风险水平,良好的控制测试验证率为93.3%,可用性等级为B,表明该系统被认为是良好和可用的。
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引用次数: 0
Implementation Enterprise Resource Planning Sales and Purchase of Goods Using WebERP Fushia Clothing Store Denpasar 利用WebERP实现企业资源规划商品的销售和采购
Pub Date : 2023-04-26 DOI: 10.24843/jim.2023.v11.i01.p04
Irianto Yohanes Sampe, Putu Agus, E. Pratama, Ni Made, Ika Marini Mandenni
The application of integrated information systems in business requires improvements related to system performance. A business can run well if every division in it is integrated with one another. One of the obstacles in this research is that the sales business process is still done manually, data storage on Ms. Excel, and between divisions one with other divisions have not been integrated. The technology proposed as a solution to these problems is Enterprise Resource Planning. This research was conducted by implementing the ERP model using WebERP which is used to assist the entire series of business processes at Fushia Stores. The research conducted focuses on three parts of the process, namely on the Sales, Purchase, and Inventory sections. The implemented implementation has met the needs of Fushia Stores with a system trial result of 71.66% or the equivalent of an agree index scale. The system implemented is able to improve and integrate all data so that data processing becomes more effective and efficient to use. Keywords: Business Process, Enterprise Resource Planning, Fushia Shop, Likert Scala, WebERP.
集成信息系统在商业中的应用需要与系统性能相关的改进。如果一个企业的每个部门都相互整合,那么它就能运转良好。这项研究的障碍之一是,销售业务流程仍然是手动完成的,Excel上的数据存储,以及部门之间的数据存储尚未与其他部门集成。为解决这些问题而提出的技术是企业资源规划。本研究是通过使用WebERP实现ERP模型来进行的,该模型用于帮助富厦商店的整个系列业务流程。所进行的研究集中在流程的三个部分,即销售、采购和库存部分。所实施的实施满足了福厦百货的需求,系统试验结果为71.66%或相当于商定的指标量表。所实现的系统能够改进和集成所有数据,从而使数据处理变得更加有效和高效。关键词:业务流程,企业资源规划,富厦铺子,LikertScala,WebERP。
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引用次数: 0
Dissolved Oxygen Prediction of the Ciliwung River using Artificial Neural Networks, Support Vector Machine, and Streeter-Phelps 基于人工神经网络、支持向量机与Streeter-Phelps之奇力翁河溶解氧预测
Pub Date : 2022-12-30 DOI: 10.24843/jim.2022.v10.i03.p06
Yonas Prima Arga Rumbyarso, Nuke L. Chusna, A. Khumaidi
Evaluation of Ciliwung river water quality can be done by analyzing the distribution of dissolved oxygen (DO). The purpose of this research is to analyze the environmental parameters that affect the distribution of DO, by carrying out predictive modeling to estimate the distribution of DO in the Ciliwung River. The research data used primary data and secondary data, some of which were obtained from previous studies. The water quality parameters used are DO, temperature, biochemical oxygen demand, chemical oxygen demand, power of hydrogen, and turbidity. The dataset used has a missing value of 28.8%. To optimize the model results, preprocessing is carried out using a machine learning approach, namely comparing support vector machine (SVM), artificial neural networks (ANN), and linear regression. The three models were compared to predict DO, the results of performance evaluation of the SVM, ANN and Streeter-Phelps models had RMSE values of 0.110, 0.771, and 0.114.
通过溶解氧(DO)的分布分析,可以对慈溪翁河水质进行评价。本研究的目的是分析影响DO分布的环境参数,通过进行预测模型来估计慈溪翁江DO的分布。研究数据使用了一手数据和二手数据,其中一些数据来自于以往的研究。水质参数为溶解氧、温度、生化需氧量、化学需氧量、氢功率、浊度。使用的数据集缺失值为28.8%。为了优化模型结果,使用机器学习方法进行预处理,即比较支持向量机(SVM)、人工神经网络(ANN)和线性回归。对比三种模型对DO的预测效果,SVM、ANN和Streeter-Phelps模型的性能评价结果RMSE值分别为0.110、0.771和0.114。
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引用次数: 0
Implementation Of ETL E-Commerce For Customer Clustering Using RFM And K-Means Clustering 基于RFM和k -均值聚类的ETL电子商务客户聚类实现
Pub Date : 2022-12-30 DOI: 10.24843/jim.2022.v10.i03.p05
F. Alzami, Fikri Diva Sambasri, Rifqi Mulya Kiswanto, Rama Aria Megantara, Ahmad Akrom, R. A. Pramunendar, D. P. Prabowo, Puri Sulistiyawati
E-commerce is the activity of selling and buying goods through an online system or online. One of the business models in which consumers sell products to other consumers is the Customer to Customer (C2C) business model. One of the things that need to be considered in this business model is knowing the level of customer loyalty. By knowing the level of customer loyalty, the company can provide several different treatments to its customers so that they can maintain good relations with customers and can increase product purchase revenue. In this study, the author wants to segment customers on data in E-commerce companies in Brazil using the K-Means clustering algorithm using the RFM (Recency, Frequency, Monetary) feature. There are also several ETL stages of research that must be carried out, namely taking data from the open public data site (Kaggle), which consist of more than 9 tables (extract), then merging the data to select some data that needs to be used (transform and load), understanding data by displaying it in graphic form, conducting data selection to select features / attributes. which is in accordance with the proposed method, performs data preprocessing, and creates a model to get the cluster. Based on the results of the research that has been done, the number of clusters is 4 clusters with the evaluation value of the model using the silhouette score is 0.470.
电子商务是通过在线系统或网上买卖商品的活动。消费者向其他消费者销售产品的商业模式之一是客户对客户(C2C)商业模式。在这种商业模式中需要考虑的一件事是了解客户忠诚度的水平。通过了解客户忠诚度的高低,公司可以为客户提供几种不同的待遇,这样他们就可以与客户保持良好的关系,增加产品购买收入。在这项研究中,作者希望利用RFM (recent, Frequency, Monetary)特征,使用K-Means聚类算法对巴西电子商务公司的数据进行客户细分。还有几个必须进行的ETL研究阶段,即从开放的公共数据站点(Kaggle)获取数据,该站点由9个以上的表组成(提取),然后合并数据以选择需要使用的数据(转换和加载),通过图形形式显示数据来理解数据,进行数据选择以选择特征/属性。根据所提出的方法,对数据进行预处理,并建立模型得到聚类。根据已有的研究结果,聚类数量为4个,模型的剪影评分评价值为0.470。
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引用次数: 0
Comparison of Kernel Support Vector Machine in Predicting Judges' Decisions at the Bekasi District Court 核支持向量机在Bekasi地方法院法官判决预测中的比较
Pub Date : 2022-12-28 DOI: 10.24843/jim.2022.v10.i03.p03
Harry Dwiyana Kartika, Getah Ester Hayatulah, A. Khumaidi
Proses persidangan suatu perkara pidana di Pengadilan Negeri Bekasi pada tahun 2019-2021 dengan rata-rata lama proses yang diperlukan untuk memutuskan perkara oleh hakim adalah 65-an hari. Pada penelitian ini mengusulkan penggunaan machine learning sebagai alat bantu untuk mempercepat keputusan hakim. Kasus tindak pidana berdasarkan jenis acara pidana dibagi menjadi 3 jenis yaitu pidana biasa, pidana singkat, dan pidana cepat. Data penelitian yang digunakan adalah jenis acara pidana biasa dengan status perkara minutasi yang dipublikasikan sebanyak 1.642 kasus. Proses pengolahan data mengunakan python dengan preprocessing data case folding, remove punctuation, tokenization dan removal stopword kemudian untuk pembobotan kata menggunakan TF-IDF. Untuk memprediksi putusan lama pemidanaan menggunakan pendekatan klasifikasi Support Vector Machine. Sebelum pemodelan dilakukan splitting data dengan perbandingan 80:20 dan hasil perbandingan pemodelan klasifikasi menggunakan SVM dengan 4 kernel yaitu linear (89,4%), RBF (88,4%), sigmoid (88,4%), dan polynomial (89,1%). Kernel SVM terbaik adalah kernel linear dengan nilai akurasi sebesar 89,4% dan nilai error sebesar 10,6%.
2019-2021年,州法院对一个刑事案件的审判平均需要65天的时间才能由法官做出裁决。在这项研究中,它建议使用机器学习作为一种工具来加快法官的决策。基于犯罪事件的刑事案件分为三种类型:普通罪犯、短期罪犯和快速罪犯。所使用的研究数据是一种普通的犯罪事件,其详细情况已公布多达1642起案件。数据处理过程使用python,通过预处理数据大小写折叠、删除标点符号、标记化和删除停止词,然后使用TF-IDF进行单词删除。使用支持向量机分类方法预测旧发酵决策。在建模之前,使用80:20比较的数据分割和使用具有4个核的SVM的建模分类结果是线性的(89.4%)、RBF(88.4%)、sigmoid(88.4%,和多项式(89.1%)。最佳的SVM核是线性核,其准确值为89.4%,误差值为10.6%。
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引用次数: 0
Penetration Testing on the SISAKTI Application at Udayana University Using the OWASP Testing Guide Version 4 在Udayana大学使用OWASP测试指南版本4对SISAKTI应用程序进行渗透测试
Pub Date : 2022-12-28 DOI: 10.24843/jim.2022.v10.i03.p04
Reyhan Todo, Noer Yamin, Made Agus, D. Suarjaya, Putu Agus, E. Pratama
SISAKTI application is an information system to facilitate online administration of Udayana University student participation credit units. Until now, there has been no security testing carried out on the SISAKTI application, therefore this study aimed to test the security of  SISAKTI application using Black Box penetration testing technique, conduct an assessment of system vulnerabilities and provide recommendations for improvements. The method used is by following the guidelines from OWASP Testing Guide version 4 using Information Gathering, Input Validation Testing, and Authorization Testing modules. From these three modules, there were 28 sub-tests that were successfully carried out, the results were 15 positive tests, 6 negative tests, and 7 tests which cannot be done, from the 28 sub-tests there are 8 vulnerabilities that have a direct effect on the system and are assessed using CVSS calculator, the results are 6 vulnerabilities have a vulnerable value from 6.4 (Medium) to 9.9 (Critical).
SISAKTI申请是一个信息系统,方便乌达亚纳大学学生参与学分单位的在线管理。到目前为止,还没有对SISAKTI应用程序进行安全测试,因此本研究旨在使用黑匣子渗透测试技术测试SISAKTI应用程序的安全性,对系统漏洞进行评估,并提出改进建议。使用的方法是遵循OWASP测试指南第4版中的指南,使用信息收集、输入验证测试和授权测试模块。在这三个模块中,成功进行了28个子测试,结果为15个阳性测试、6个阴性测试和7个无法完成的测试。在28个子测试中,有8个漏洞对系统有直接影响,并使用CVSS计算器进行评估,结果为6个漏洞的脆弱性值从6.4(中等)到9.9(严重)。
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引用次数: 0
Handwritten Balinese Script Recognition on Palm Leaf Manuscript using Projection Profile and K-Nearest Neighbor 基于投影轮廓与k近邻的棕榈叶手写体巴厘文字识别
Pub Date : 2022-12-28 DOI: 10.24843/jim.2022.v10.i03.p02
Ni Putu Sutramiani, I. W. A. S. Darma, D. M. S. Arsa
This paper presents a simple approach to the handwritten Balinese script characters recognition in palm-leaf lontar manuscripts. The Lontar manuscript is one of the cultural heritages found in Bali. Lontar manuscripts are written using a pengrupak, which is a kind of knife for writing on palm leaves. To give color to the results of the writing, candlenut is used so that the writing appears clear. In this paper, we apply the projection profile at the segmentation stage to get the handwritten Balinese script characters in the lontar manuscript. The palm leaf manuscript that we use is the Wariga Palalubangan palm leaf. The recognition process is carried out by implementing K-Nearest Neighbor in the recognition process. The recognition was made on the Wianjana script obtained from lontar manuscripts using 720 images consisting of 18 classes as dataset training. The test results showed that the level of recognition accuracy was obtained by 52% in the characters of handwritten Balinese scripts derived from lontar manuscripts and 92% in the characters of handwritten Balinese scripts on paper.
本文提出了一种简便的棕榈叶龙塔手写体巴厘文字识别方法。Lontar手稿是在巴厘岛发现的文化遗产之一。Lontar手稿是用pengrupak写的,这是一种用来在棕榈叶上写字的刀。为了给书写的结果上色,使用了蜡烛,使书写看起来清晰。本文利用投影轮廓在分割阶段提取龙塔手写体中的巴厘文字。我们使用的棕榈叶手稿是Wariga Palalubangan棕榈叶。识别过程是通过在识别过程中实现k近邻来实现的。对从lontar手稿中获得的Wianjana文字进行识别,使用包含18类的720张图像作为数据集训练。测试结果表明,对lontar手写体的手写巴厘文汉字的识别准确率为52%,对纸质手写巴厘文汉字的识别准确率为92%。
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引用次数: 0
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Jurnal Ilmiah Merpati Menara Penelitian Akademika Teknologi Informasi
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