Pub Date : 2018-09-03DOI: 10.25273/CAPITAL.V2I1.3066
D. Hermawan
The production process is a series of processes or steps involved in producing a good product in a manufacturing company. To achieve the level of efficiency and effectiveness in the production activity is necessary to note several factors that influence the course of the production process. Design layout and maintenance of production facilities being part of the factor. Where the design layout is a preparation of the layout of production facilities such as machinery and equipment or other equipment used in production activities. While maintenance is an activity to maintain or keep the production facilities to keep them in good condition. The purpose of this study was to determine whether the design layout and maintenance of production facilities have a role in supporting the smooth production process. By using 9 informants, the results of this study indicate that in Probolinggo Clark King Noodle production facility layout design applied adapted to the stages of the production process. While the maintenance of the machines is done routinely every month for oil changes and cleaning and once a year for a replacement battery and dynamo. And it has launched a noodle production process that took place during this time. Thus has proven that the design layout and maintenance of production facilities is instrumental in supporting a smooth production process that takes place within a manufacturing company.Keywords : Layout Design, Production Facility Maintenance, Production Process
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Pub Date : 2018-09-03DOI: 10.25273/capital.v2i1.3067
D. Kurniawan, M. Irwanto
In Ponorogo, one of microfinance institution developed by Pondok Modern Darussalam Gontor namely Baitul Mal Wat Tamwil La-Tansa Gontor. BMT La-Tansa Gontor has 2462 customers from various regions in Ponorogo. The high demand for financial services for the community, especially in Ponorogo makes the community more selective in choosing the financial institution that will be used, this is evidenced by the high motivation of customers to use the services of BMT La-Tansa Gontor Ponorogo.The purpose of this study is to analyze the customer motivation of using BMT La-Tansa Gontor services. This research used qualitative method with grounded theory. Data collection used observation techniques, interviews, and documentation. Determination of the sample used in this study using a purposive sampling, while data analysis method used is a method of miles and hubberman with internal and external motivation as an instrument. From this research, it can be concluded that the motivation on customer of BMT La-Tansa Gontor is caused by internal motivation; (1) Implement islamic principles; (2) Personal motivation; (3) Honest revenue sharing; and (4) Halal result. The factors from external motivation on BMT La Tansa Gontor customer (1) Service factor;(2) Influence of other; (3) Transparency factor, (4) Promotion factor; and (5) Transaction factor. From the results of this research, it is expected the service quality in BMT La-Tansa Gontor can be improved to build customer satisfaction, trust and loyalty. Researcher hopes to increase the socialization of BMT La-Tansa Gontor to the community to manage property according to Islamic principles.Keywords: BMT La-Tansa Gontor, Customer, External, Internal, Motivation
在Ponorogo, Pondok Modern Darussalam Gontor开发的小额信贷机构之一，即Baitul Mal Wat Tamwil La-Tansa Gontor。BMT La-Tansa Gontor拥有来自波诺罗戈不同地区的2462名客户。社区对金融服务的高需求，特别是在Ponorogo，使得社区在选择将要使用的金融机构时更具选择性，这可以从客户使用BMT La-Tansa Gontor Ponorogo服务的高动机中得到证明。本研究的目的是分析顾客使用BMT La-Tansa Gontor服务的动机。本研究采用扎根理论的定性方法。数据收集采用观察法、访谈法和文献法。本研究中所用样本的确定采用了有目的的抽样，而所用的数据分析方法是一种以内部动机和外部动机为工具的miles和hubberman方法。从本研究可以得出结论:BMT La-Tansa Gontor的顾客动机是由内部动机引起的;(1)贯彻伊斯兰教原则;(2)个人动机;(3)诚实分享收益;(4)清真结果。外部动机对BMT La Tansa Gontor客户的影响因素(1)服务因素;(2)其他因素的影响;(3)透明度因素;(4)促进因素;(5)交易因素。通过本研究的结果，期望可以提高BMT La-Tansa Gontor的服务质量，以建立顾客满意度、信任和忠诚度。研究人员希望增加BMT La-Tansa Gontor的社会化，使社区按照伊斯兰原则管理财产。关键词:BMT - tansa Gontor，客户，外部，内部，激励
{"title":"MOTIVATION ANALYSIS ON CUSTOMER OF ISLAMIC MICROFINANCE INSTITUTION","authors":"D. Kurniawan, M. Irwanto","doi":"10.25273/capital.v2i1.3067","DOIUrl":"https://doi.org/10.25273/capital.v2i1.3067","url":null,"abstract":"In Ponorogo, one of microfinance institution developed by Pondok Modern Darussalam Gontor namely Baitul Mal Wat Tamwil La-Tansa Gontor. BMT La-Tansa Gontor has 2462 customers from various regions in Ponorogo. The high demand for financial services for the community, especially in Ponorogo makes the community more selective in choosing the financial institution that will be used, this is evidenced by the high motivation of customers to use the services of BMT La-Tansa Gontor Ponorogo.The purpose of this study is to analyze the customer motivation of using BMT La-Tansa Gontor services. This research used qualitative method with grounded theory. Data collection used observation techniques, interviews, and documentation. Determination of the sample used in this study using a purposive sampling, while data analysis method used is a method of miles and hubberman with internal and external motivation as an instrument. From this research, it can be concluded that the motivation on customer of BMT La-Tansa Gontor is caused by internal motivation; (1) Implement islamic principles; (2) Personal motivation; (3) Honest revenue sharing; and (4) Halal result. The factors from external motivation on BMT La Tansa Gontor customer (1) Service factor;(2) Influence of other; (3) Transparency factor, (4) Promotion factor; and (5) Transaction factor. From the results of this research, it is expected the service quality in BMT La-Tansa Gontor can be improved to build customer satisfaction, trust and loyalty. Researcher hopes to increase the socialization of BMT La-Tansa Gontor to the community to manage property according to Islamic principles.Keywords: BMT La-Tansa Gontor, Customer, External, Internal, Motivation","PeriodicalId":326017,"journal":{"name":"Capital: Jurnal Ekonomi dan Manajemen","volume":"101 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131633703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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