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2020 Systems and Information Engineering Design Symposium (SIEDS)最新文献

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Investigating the Efficacy of Virtual Experiences on Stress Reduction 研究虚拟体验对减轻压力的效果
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106637
Bailey Biber, Max Dodge, Melanie M. Gonzalez, Raymond Huang, Olivia Johnson, Zachary A Martin, Amanda Sieger, Vy Lan Tran, Sophia Xiao, Laura E. Barnes
This paper explores the combination of Attention Restoration Theory and immersive virtual technology as a novel therapy for short-term stress reduction in the workplace. The goal of this work is to understand how various immersive technologies impact the effect of both nature and urban environments on acute stress. In order to assess this, study participants were guided through “micro-vacations,” or a series of virtual nature or urban images, after being induced with stress. The micro-vacations were presented via three different virtual immersive technologies: a virtual reality (VR) experience using a headset in a booth, a GeoDome experience, or a 2D experience which acted as a control. Biometric, subjective mood and comfort data were gathered from the participants throughout the study in order to measure the changes in stress and mood before, during, and after the microvacation experiences. We hypothesize that the nature environments are more relaxing than the urban environments, and that both the VR booth and GeoDome will reduce stress levels in participants to a greater degree than the 2D images.
本文探讨了将注意力恢复理论与沉浸式虚拟技术相结合,作为一种缓解工作场所短期压力的新疗法。这项工作的目标是了解各种沉浸式技术如何影响自然和城市环境对急性压力的影响。为了评估这一点,研究参与者在受到压力诱导后,被引导进行“微假期”,或一系列虚拟的自然或城市图像。微假期通过三种不同的虚拟沉浸式技术呈现:在展台上使用耳机的虚拟现实(VR)体验,GeoDome体验或作为对照的2D体验。在整个研究过程中,研究人员收集了参与者的生物特征、主观情绪和舒适度数据,以测量微假期体验之前、期间和之后的压力和情绪变化。我们假设自然环境比城市环境更放松,并且VR展台和GeoDome将比2D图像更大程度地降低参与者的压力水平。
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引用次数: 0
The Deployment of a LoRaWAN-Based IoT Air Quality Sensor Network for Public Good 基于lorawan的物联网空气质量传感器网络的公共利益部署
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106676
J. M. Howerton, Benjamin Leo Schenck
The goals of this project are to implement a LoRaWAN-based network of air quality sensors in Charlottesville and to use its data to generate a comparative spatial model of air quality before and during the COVID-19 outbreak. The implementation of this network required the distribution of “The Things Network” (TTN) LoRa gateways and our own custom-made sensor kits to volunteers distributed throughout the city. Our sensor kits measure temperature, humidity, CO2, and Particulate Matter (PM) 2.5 and 10, allowing us to take measurements in line with the EPA’s air quality index as well as to keep up with modern trends in research showing the importance of CO2 as an air quality metric. Preliminary spatial analysis comparing air quality before and after March 11, 2020, the day that UVA announced all classes would move online, shows a near universal decline in carbon dioxide levels, but inconclusive changes in particulate matter.
该项目的目标是在夏洛茨维尔实施基于lorawan的空气质量传感器网络,并利用其数据生成COVID-19爆发之前和期间的空气质量比较空间模型。该网络的实施需要向遍布全市的志愿者分发“物联网”(TTN) LoRa网关和我们自己定制的传感器套件。我们的传感器套件可测量温度,湿度,二氧化碳和颗粒物(PM) 2.5和10,使我们能够根据EPA的空气质量指数进行测量,并跟上现代研究趋势,显示二氧化碳作为空气质量指标的重要性。初步空间分析比较了2020年3月11日(UVA宣布所有班级都将在线上课)前后的空气质量,结果显示,二氧化碳水平几乎普遍下降,但颗粒物质的变化尚无定论。
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引用次数: 4
Modeling Biological Rhythms to Predict Mental and Physical Readiness 模拟生物节律预测心理和生理准备
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106683
Ben Carper, Dillon McGowan, S. Miller, Joe Nelson, Leah Palombi, Lina Romeo, Kayla Spigelman, Afsaneh Doryab
The human body is composed of various biological clocks that impact physical and mental health functioning. Modeling biological rhythms provides the means to understand the effect of internal and external factors on human mental and physical performance. So far, biological rhythms have mostly been studied in controlled laboratory settings thus limiting the long term study and modeling of these rhythms. This paper presents the results of our exploratory study of modeling human rhythms with longitudinal physiological data collected from consumer devices in the wild. We used data from four people continuously wearing Empatica (E4) wristbands and Oura smart rings for approximately four months to build models of human rhythms. We then used those model parameters in a machine learning approach to predict mental and physical readiness. Our results showed that most models built with a combination of sensors and rhythmic features obtained a prediction accuracy above the baseline measure of 66% (Max accuracy = 82.7%). These results provide insights into the feasibility of using consumer devices to model biological rhythms and use them to assess human and performance and health.
人体是由影响身体和心理健康功能的各种生物钟组成的。生物节律建模提供了理解内部和外部因素对人类精神和身体表现的影响的手段。到目前为止,生物节律大多是在受控的实验室环境中研究的,因此限制了对这些节律的长期研究和建模。本文介绍了我们探索性研究的结果,利用从野外消费设备收集的纵向生理数据来模拟人类节律。我们使用了四个人连续佩戴Empatica (E4)腕带和Oura智能戒指大约四个月的数据来建立人类节律模型。然后,我们在机器学习方法中使用这些模型参数来预测心理和身体准备情况。我们的研究结果表明,大多数结合传感器和节奏特征构建的模型的预测精度高于基线测量的66%(最大精度= 82.7%)。这些结果为使用消费者设备模拟生物节律并利用它们评估人类、表现和健康的可行性提供了见解。
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引用次数: 1
Document Retrieval Using Deep Learning 使用深度学习的文档检索
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106632
Sneha Choudhary, Haritha Guttikonda, Dibyendu Roy Chowdhury, G. Learmonth
Document Retrieval has seen significant advancements in the last few decades. Latest developments in Natural Language Processing have made it possible to incorporate context and complex lexical patterns to document representations. This opens new possibilities for developing advanced retrieval systems. Traditional approaches for indexing documents suggest averaging word and sentence encoding to form fixed-length document embeddings. However, the common bag-of-word approach fails to incorporate the semantic context, which can be critical for understanding document-query relevancy. We address this by leveraging Bidirectional Encoder Representations from Transformers (BERT) to create semantically rich document embeddings. BERT compensates the limitations of the Term Frequency Inverse Document Frequency (TF-IDF) by incorporating contextual embeddings. In this paper, we propose an ensemble of BERT and TF-IDF for a document retrieval system, where TFIDF and BERT together score the documents against a query, to retrieve a final set of top K documents. We critically compare our model against the standard TF-IDF method and demonstrate a significant performance improvement on MS MARCO data (Microsoft-curated data of Bing queries).
文档检索在过去的几十年里取得了显著的进步。自然语言处理的最新发展使得将上下文和复杂的词汇模式合并到文档表示中成为可能。这为开发先进的检索系统开辟了新的可能性。索引文档的传统方法建议对单词和句子编码进行平均,以形成固定长度的文档嵌入。然而,常见的词袋方法不能结合语义上下文,而语义上下文对于理解文档查询相关性至关重要。我们通过利用来自转换器的双向编码器表示(BERT)来创建语义丰富的文档嵌入来解决这个问题。BERT通过结合上下文嵌入来弥补术语频率逆文档频率(TF-IDF)的局限性。在本文中,我们为文档检索系统提出了BERT和TF-IDF的集成,其中TFIDF和BERT一起根据查询对文档进行评分,以检索前K个文档的最终集合。我们将我们的模型与标准TF-IDF方法进行了严格的比较,并在MS MARCO数据(微软策划的必应查询数据)上证明了显著的性能改进。
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引用次数: 7
CHAOPT: A Testbed for Evaluating Human-Autonomy Team Collaboration Using the Video Game Overcooked!2 CHAOPT:利用视频游戏Overcooked评估人类自主团队协作的测试平台!2
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106686
J. Bishop, Jaylen Burgess, Cooper Ramos, Jade Driggs, T. Williams, Chad C. Tossell, Elizabeth Phillips, Tyler H. Shaw, E. D. Visser
This paper introduces a new testbed called Cooking with Humans and Autonomy in Overcooked!2 for studying Performance and Teaming (CHAOPT). A validation study was conducted to examine the viability of Overcooked!2 as a research platform to explore teamwork and communication in humanautonomy teams. Unique measures derived from this platform such as productive chef actions (PCA), team expertise score and chef role contribution (CRC) distinguished performance between levels and players. Our findings demonstrate that we can derive meaningful team process, performance and communication measures and that the interactions within Overcooked!2 meet the requirements of psychological fidelity of teaming research.
本文介绍了一个名为“与人一起烹饪”和“过度烹饪中的自主性”的新测试平台。2 .学习绩效与团队合作(CHAOPT)。进行了一项验证研究,以检验Overcooked!2 .作为研究平台,探索人类自主团队中的团队合作与沟通。从这个平台衍生出的独特措施,如生产性厨师行动(PCA),团队专业知识得分和厨师角色贡献(CRC),区分了不同级别和玩家的表现。我们的研究结果表明,我们可以得出有意义的团队过程、绩效和沟通措施,以及Overcooked!2 .满足团队研究心理保真度的要求。
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引用次数: 7
Linkages Between Community Mental Health Services, Homelessness, and Inmates and Probationers with Severe Mental Illness: An Evidence-Based Assessment 社区精神卫生服务、无家可归者与患有严重精神疾病的囚犯和缓刑犯之间的联系:基于证据的评估
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106666
H.J. Bramham, Claire Deaver, Sean Domnick, E. Hand, Emily Ledwith, Noah O’Neill, Carolyn Weiler, Michael C. Smith, K. P. White, L. Alonzi, Neal Goodloe
Closure of psychiatric hospitals in favor of community-based treatment methods (Torrey, 1997), resulted in jails and prisons becoming the “new asylums” of the United States (National Institute of Corrections, 2014). Over the past decade, research teams in Charlottesville, Virginia, have studied data from the region to better understand the nature and extent of the individuals in the criminal justice system who suffer from severe mental illnesses (Boland et al., 2019). The work presented here extends this prior research by enlarging the study population to cover a longer time period, by characterizing the dynamic paths individuals follow through various periods of incarceration, mental health services, homelessness, and probation/supervision, and by incorporating geocoding to explore whether proximity to treatment centers has an impact on linkage to mental health services.Under an approved Institutional Review Board (IRB) protocol, the research team partnered with multiple local criminal justice agencies and community service providers (CSPs) to share data. These agencies interact through the Albemarle-Charlottesville Evidence Based Decision Making (EBDM) Policy Team, where regular monthly meetings are held to discuss issues in the criminal justice system. The research team analyzed data across 48 months from July 2015 to June 2019. These data comprise 8,332 individuals booked into Albemarle/Charlottesville Regional Jail (ACRJ), 13,340 individuals who received Region Ten Community Services Board (R10) mental health or substance abuse services, 2,117 individuals in a locally maintained database of homeless individuals, and 4,345 individuals who received services from Offender Aid and Restoration (OAR), which supervises individuals on local probation. Of the individuals booked into ACRJ, 18 percent “screened in” for referral for mental health services according to the Brief Jail Mental Health Screener (BJMHS). Key findings and outcomes of this study include:•Of the 8,332 individuals booked into ACRJ, 5,499 individuals (67%;) were administered the BJMHS.•Of those 5,499 individuals administered the BJMHS, 1,534 screened in for referral to mental health services, which is 28%; of individuals who received the screener and 18%; of all individuals at ACRJ.These findings support the results of prior research with greater statistical confidence. New findings include:•Individuals who associate their current legal trouble with drugs and alcohol have a 12%; higher screening-in rate than those who do not.•63%; of individuals in ACRJ who screened in and were available to be treated once released ultimately were linked to R10 services.In previous years, BJMHS results showed that there were nearly three times as many people with severe mental illness in jail than previously estimated by the state, and that linkage to mental health services could be improved. These findings led to the development of the Therapeutic Docket, an alternative to the standard judicial pr
关闭精神病院以采用基于社区的治疗方法(Torrey, 1997年),导致监狱成为美国的"新收容所"(国家惩戒研究所,2014年)。在过去的十年中,弗吉尼亚州夏洛茨维尔的研究团队研究了该地区的数据,以更好地了解刑事司法系统中患有严重精神疾病的个人的性质和程度(Boland等人,2019)。本文提出的工作扩展了先前的研究,通过扩大研究人群以覆盖更长的时间段,通过描述个体在监禁、心理健康服务、无家可归和缓刑/监督的不同时期所遵循的动态路径,并通过结合地理编码来探索距离治疗中心是否对与心理健康服务的联系有影响。根据经批准的机构审查委员会(IRB)协议,研究小组与多个地方刑事司法机构和社区服务提供商(csp)合作共享数据。这些机构通过阿尔伯马尔-夏洛茨维尔循证决策(EBDM)政策小组进行互动,该小组每月定期举行会议,讨论刑事司法系统中的问题。研究小组分析了从2015年7月到2019年6月的48个月的数据。这些数据包括在Albemarle/Charlottesville地区监狱(ACRJ)登记的8,332人,接受第十区社区服务委员会(R10)心理健康或药物滥用服务的13,340人,当地维护的无家可归者数据库中的2,117人,以及接受罪犯援助和恢复(OAR)服务的4,345人,OAR监督当地缓刑人员。根据简短监狱心理健康筛查(BJMHS),在ACRJ预订的个人中,18%的人“筛选”了心理健康服务的转诊。本研究的主要发现和结果包括:•在预定进入ACRJ的8,332人中,5,499人(67%)接受了BJMHS。•在接受BJMHS管理的5,499人中,有1,534人接受了心理健康服务的筛查,占28%;接受筛查的人中18%;ACRJ的所有员工这些发现以更大的统计可信度支持了先前的研究结果。新的发现包括:•将自己目前的法律问题与毒品和酒精联系在一起的人占12%;•63%;在ACRJ中接受筛选并最终获释后可接受治疗的人中,有三分之一与R10服务有关。在前几年,BJMHS的结果显示,监狱中患有严重精神疾病的人数几乎是国家先前估计的三倍,并且与精神卫生服务的联系可以得到改善。这些发现导致了治疗摘要的发展,这是对严重精神疾病患者的标准司法程序的替代方案(杰斐逊地区社区矫正,2018)。新的研究结果继续帮助托马斯·杰斐逊地区社区刑事司法委员会和EBDM政策小组的成员深入了解该地区精神疾病囚犯的需求,最终在这些人在监禁期间和之后的治疗方面做出更多基于证据的决策。
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引用次数: 1
Nuts and Bolts About You: Finding the Right Match in Gendered Robots 关于你的细节:在性别机器人中找到合适的匹配
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106655
Hailey Simon, Hannah Smitherman, A. Atchley, Jacob Davis, N. Tenhundfeld
Robotic systems are becoming more relevant in our daily lives. Robots are built in such a way that manufacturers hope consumers will feel comfortable integrating the robot into their everyday lives. Companies take into account physical traits, social cues, and responses given by the robot, to design a system that is fit for the task at hand. Many robots are built without consideration of gender and how that could affect users’ perceptions of the robots. In the present study, participants were shown a video in which a robot walked to a box, picked it up, and placed it on the table, while narrating what it was doing. Robot body, gait, and voice were manipulated, independently of one another, to reflect masculine or feminine features. The users’ perceptions of gender were measured, along with trust in the system, amount of liking, and perceived competence of the robot. Finally, participants were shown pictures of eight different robots of ambiguous form and were asked to indicate perceived gender on a continuum from “very feminine” to “very masculine”. Results indicated that robot voice strongly predicted perceptions of gender, whereas the body and gait of the robot did not. Additionally, participants ranked the Amazon Echo as being the most feminine of the eight additional robots shown, despite having no obvious feminine physical characteristics.
机器人系统在我们的日常生活中变得越来越重要。机器人的制造方式是制造商希望消费者能够放心地将机器人融入他们的日常生活。公司会考虑机器人的身体特征、社交线索和反应,来设计一个适合手头任务的系统。许多机器人在制造时没有考虑性别,也没有考虑性别会如何影响用户对机器人的看法。在目前的研究中,研究人员向参与者展示了一段视频,视频中,一个机器人走到一个盒子前,把它捡起来,放在桌子上,同时讲述它在做什么。机器人的身体、步态和声音被独立地操纵,以反映男性或女性的特征。测量了用户对性别的感知,以及对系统的信任、喜欢程度和机器人的感知能力。最后,研究人员向参与者展示了八种形状模糊的不同机器人的照片,并要求他们在“非常女性化”到“非常男性化”的连续体中指出自己感知到的性别。结果表明,机器人的声音强烈地预测了对性别的感知,而机器人的身体和步态则没有。此外,参与者认为亚马逊Echo是额外展示的八个机器人中最女性化的,尽管它没有明显的女性特征。
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引用次数: 1
Improving Data Quality from Remote Eye Tracking Systems Using Real Time Feedback 利用实时反馈提高远程眼动追踪系统的数据质量
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106668
Peter Shevchenko, Noah Faurot, C. Barentine, Anthony J. Ries
This study proposes a solution to improve data quality from remote desktop eye trackers. Poor data quality from these systems regularly occurs as a result of participants unknowingly moving outside of the functional data collection area, i.e. the eye tracking box. Researchers are often not aware of the low quality data until after it has been recorded. As a result potentially large amounts of data are unusable. To alleviate this concern, we propose a real-time feedback system that alerts participants when poor eye tracking data are detected, thus enabling them to adjust their position in front of the eye tracker as soon as they move out of the functional data collection area. This capability allows researchers to acquire a higher percentage of useful data over the course of an experiment. Our approach utilized a Raspberry Pi that collected and interpreted data quality from an eye tracker in real time. Data quality from each eye was mapped to a light emitting diode (LED) placed above the computer monitor. The color of LED reflected the current quality of eye tracking data with green and red indicating high and low quality respectively. To determine if the system was effective, we compared the data quality for participants who used the system relative to participants who did not while they performed a cognitive task. Results show increased data quality for those participants using the feedback system. Our results suggest that future studies using remote desktop eye trackers can increase data quality by providing real-time data quality feedback to the participants.
本研究提出一种提高远程桌面眼动仪数据质量的解决方案。由于参与者在不知情的情况下移动到功能数据收集区域(即眼动追踪框)之外,这些系统的数据质量通常较差。研究人员通常在数据被记录下来之后才意识到低质量的数据。因此,可能会有大量数据无法使用。为了缓解这种担忧,我们提出了一种实时反馈系统,当检测到不良的眼动追踪数据时,该系统会提醒参与者,从而使他们能够在离开功能数据采集区域后立即调整在眼动仪前的位置。这种能力使研究人员能够在实验过程中获得更高比例的有用数据。我们的方法利用树莓派实时收集和解释眼动仪的数据质量。每只眼睛的数据质量被映射到放置在电脑显示器上方的发光二极管(LED)上。LED的颜色反映了当前眼动追踪数据的质量,绿色和红色分别表示高质量和低质量。为了确定该系统是否有效,我们比较了在执行认知任务时使用该系统的参与者与未使用该系统的参与者的数据质量。结果显示,使用反馈系统的参与者提高了数据质量。我们的研究结果表明,未来使用远程桌面眼动仪的研究可以通过向参与者提供实时数据质量反馈来提高数据质量。
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引用次数: 1
A Cut Above the Rest: Team Performance as a Function of Team Cohesion, Team Familiarity, Team Effectiveness, and Soldier Lethality 高人一等:团队表现与团队凝聚力、团队熟悉度、团队效率和士兵杀伤力有关
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106660
Foster Dittmer, Hays Greer, Hannah Homsy, Connor Long, Kathryn Seyer, J. Eaton
Objective: The objective of this study is to gather and analyze data through the use of psychometric instruments regarding several theoretical constructs, including Team Cohesion, Team Familiarity, and Team Effectiveness in order to determine their differential impact on Team Performance outcomes. Background: The annual Sandhurst competition, held at the United States Military Academy, provides cadets the opportunity to function as a small unit. Data collected before, during, and after the competition is used to study the performance of each team in order to gain insights on how Team Cohesion, textit{TeamFamiliarity}, and Team Effectiveness influence their final rankings. In addition, this study develops and tests a Soldier Lethality proxy measure using numerical data collected before and during the competition, which is also used to predict Team Performance. Methods: Psychometric instruments and linear regression models are used to determine the significance of the theoretical constructs and the Soldier Lethality measure on Team Performance outcomes. Results: A total of 194 cadets out of the 456 cadets that participated in the Sandhurst Competition completed the survey. Our findings show that the theoretical constructs were not statistically significant when evaluating Team Performance. However, the Soldier Lethality measure yields a significant result (p-value =0.002; β=0.5; R2=0.22). Conclusions: In this study, raw physical data (denoted here as secondary data) is more effective in predicting Team Performance outcomes in a combatlike setting as opposed to using psychometric instruments due to non-response error (failure to respond to one, or all of the survey questions) and response bias (untruthfully or misleadingly responses). Application: This study shows how objective, detailed data on teamwork may be used to provide insights into questions of the performance of teams.
目的:本研究的目的是通过使用心理测量工具收集和分析关于几个理论结构的数据,包括团队凝聚力、团队熟悉度和团队有效性,以确定它们对团队绩效结果的差异影响。背景:一年一度的桑德赫斯特竞赛在美国军事学院举行,为学员提供了作为一个小单位发挥作用的机会。在比赛之前、期间和之后收集的数据被用来研究每个团队的表现,以了解团队凝聚力、文本{teamfamiliar}和团队有效性如何影响他们的最终排名。此外,本研究开发并测试了一种士兵杀伤力代理测量方法,该方法使用在比赛前和比赛期间收集的数值数据,也用于预测团队绩效。方法:采用心理测量工具和线性回归模型,确定理论构念和士兵杀伤力测量对团队绩效结果的显著性。结果:参加桑德赫斯特竞赛的456名学员中,共有194名学员完成了调查。我们的研究结果表明,理论构念在评估团队绩效时不具有统计学意义。然而,士兵死亡率测量产生了显著的结果(p值=0.002;β= 0.5;R2 = 0.22)。结论:在本研究中,原始物理数据(此处表示为次要数据)在预测战斗环境中的团队绩效结果方面更有效,而不是由于无反应错误(未能回答一个或所有调查问题)和反应偏差(不真实或误导性的回答)而使用心理测量工具。应用:本研究展示了如何使用客观、详细的团队合作数据来提供对团队绩效问题的见解。
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引用次数: 0
Modeling Client Churn for Small Business-to-Business Firms 为小型企业对企业公司建模客户流失
Pub Date : 2020-04-01 DOI: 10.1109/SIEDS49339.2020.9106673
Winfred Hills, William Daniel, Mo Yang Lu, Oliver Schaer, Stephen Adams
With the widespread adoption of customer relationship management (CRM) systems such as Salesforce, HubSpot and Oracle, businesses are becoming increasingly aware of their customer churn rates. Churn rates describe how many customers stop using a product or service within a certain time period and provide a sense of the businesses’ long-term viability. Business-to-Business (B2B) firms place high value on the ability to predict individual customer churn, as it presents an opportunity to retain key clients in an inherently limited customer portfolio. These predictions must be both actionable and timely if a manager hopes to retain their client, since a client’s churn decision occurs months before the observed churn event. This study explores the HubSpot data of a B2B organization. The objective is to determine the client characteristics that predict sustained product usage and to analyze the indicators of potential churn. Our approach was to model the predictive features of client churn, which would allow managers to directly map churn probability to business strategies. Our final models flagged a handful of management-adjustable features that were significant for predicting customer churn and survival times.
随着客户关系管理(CRM)系统(如Salesforce、HubSpot和Oracle)的广泛采用,企业越来越意识到他们的客户流失率。流失率描述了在一定时间内有多少客户停止使用产品或服务,并提供了一种企业长期生存能力的感觉。企业对企业(B2B)公司非常重视预测个人客户流失的能力,因为它提供了在固有有限的客户组合中保留关键客户的机会。如果管理者希望留住他们的客户,这些预测必须既可行又及时,因为客户的流失决策发生在观察到的流失事件之前的几个月。本研究探讨了一家B2B组织的HubSpot数据。目标是确定预测持续产品使用的客户特征,并分析潜在流失的指标。我们的方法是对客户流失的预测特征进行建模,这将允许管理人员直接将客户流失概率映射到业务策略。我们的最终模型标记了一些管理可调整的特征,这些特征对于预测客户流失和生存时间非常重要。
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2020 Systems and Information Engineering Design Symposium (SIEDS)
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