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Customer Engagement: Eksplorasi Customer Relationship Management dan Media Sosial di UMKM 客户参与:Eksplorasi客户关系管理和UMKM的媒体社交
Pub Date : 2023-08-08 DOI: 10.35138/organum.v6i1.322
V. Gaffar, T. Koeswandi, A. Ciptagustia
This study aims to explore how Customer Relationship Management (CRM) and Social Media affect to Customer Engagement at the MSMEs in the city of Bandung. This study used a descriptive-quantitative approach involving 336 SMEs in the city of Bandung. Data were collected through questionnaires and literature studies. Data were analyzed using path analysis where variable (X1) was CRM, social media was variable (X2) and variable (y) was Customer Engagement. The results of this study indicate that there is a strong relationship between CRM and Social Media. The direction of the relationship is positive which shows a unidirectional relationship pattern, which means that when there is an increase in CRM it will be followed by an increase in Social Media, and vice versa. Based on the test results it can also be concluded that CRM and Social Media have a significant effect on Customer Engagement, both jointly and partially. The suggestions for further research are to examine whether customer engagement can affect customer loyalty, especially to the consumers in today's digital era.
本研究旨在探讨客户关系管理(CRM)和社交媒体如何影响万隆市中小微企业的客户参与度。本研究采用描述性定量方法,涉及万隆市336家中小企业。数据是通过问卷调查和文献研究收集的。使用路径分析对数据进行分析,其中变量(X1)为CRM,社交媒体为变量(X2),变量(y)为客户参与度。本研究的结果表明,CRM和社交媒体之间存在着密切的关系。关系的方向是积极的,这表明了单向关系模式,这意味着当CRM增加时,社交媒体也会随之增加,反之亦然。根据测试结果,还可以得出结论,CRM和社交媒体对客户参与度有显著影响,无论是共同影响还是部分影响。进一步研究的建议是检验客户参与度是否会影响客户忠诚度,尤其是对当今数字时代的消费者。
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引用次数: 0
Tekanan Fiskal dan Keberlanjutan Penganggaran Modal pada Sektor Pemerintah: Pendekatan Tinjauan Literatur Sistematis 财政压力与政府部门模式预算的延续——系统文献综述
Pub Date : 2023-08-08 DOI: 10.35138/organum.v6i1.273
Lilis Marlina, Fifi Yusmita, Syukrie Abdullah
Fiscal stress faced by local governments over the years can be a threat to the sustainability of capital budgeting in providing public goods and services. The purpose of the research is to map the trends of scientific publications and the most prominent types of research, and to synthesize research results on the relationship between capital budgeting practices and fiscal stress in the government sector. The method be elected in this study is a systematic literature review with reviews and analyzes systematically the effect of fiscal stress on the sustainability of capital budgeting published in reputable international journals indexed by Scopus. Based on the results of the study, it was found that: first, the first research on the relationship between capital budgeting and fiscal stress was carried out in the 1980-1989 time period. Then research on this topic is increasing in the period 2000-2020. Second, the most dominating type of research is quantitative (63%). While the remaining 37% are qualitative studies. Third, the development of research results on the relation among capital budgeting and fiscal stress in the government sector still gives different responses among researchers. This study contributes to providing a comprehensive review of the development capital budgeting research in a situation where the government is facing fiscal stress, and is useful for practitioners in allocating resources for the sustainability of capital budgeting in the government sector.
地方政府多年来面临的财政压力可能会威胁到提供公共产品和服务的资本预算的可持续性。研究的目的是绘制科学出版物和最突出研究类型的趋势图,并综合关于资本预算做法与政府部门财政压力之间关系的研究结果。本研究选择的方法是系统的文献综述,系统地回顾和分析了Scopus索引的知名国际期刊上发表的财政压力对资本预算可持续性的影响。基于研究结果发现:第一,资本预算与财政压力关系的首次研究是在1980-1989年期间进行的。然后,在2000-2020年期间,对这一主题的研究正在增加。其次,最主要的研究类型是定量研究(63%)。其余37%为定性研究。第三,关于政府部门资本预算与财政压力之间关系的研究成果的发展,研究人员仍然给出了不同的回应。这项研究有助于在政府面临财政压力的情况下对发展资本预算研究进行全面审查,并有助于从业者为政府部门资本预算的可持续性分配资源。
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引用次数: 0
tematic Mapping Study Tourism Business With An Entrepreneurial Marketing Perspective 从创业营销的角度研究旅游业务
Pub Date : 2023-06-30 DOI: 10.35138/organum.v6i1.232
Adjie Ahmad Darajat, B. Hermanto, Arianis Chan
This research aims to explore and categorize existing entrepreneurial marketing in tourism literature to identify the state-of-the-art and research gaps. We conducted a systematic mapping study approach to analyze, categorize and map relevant research areas. The mapping was based on the focus, methods, design, and research trends obtained through the Scopus international publication database. Our mapping found 28 relevant articles out of 367 published from 1986-2021. Our findings suggest that the highest development trend was generated in 2019. Customer orientation is the most common focus. Hospitality became the most popular in this study. Furthermore, evaluation research with a qualitative interview design is the most widely used in this study. We conducted a systematic mapping study to provide an overview and status of the research and serve as a guide to identify state-of-the-art future research .
本研究旨在对旅游文献中现有的创业营销进行探索和分类,以确定研究的现状和研究差距。我们采用系统的制图研究方法,对相关研究领域进行分析、分类和制图。该地图是基于Scopus国际出版数据库获得的重点、方法、设计和研究趋势。我们在1986年至2021年期间发表的367篇相关文章中找到了28篇。我们的研究结果表明,2019年产生了最高的发展趋势。以客户为导向是最常见的关注点。在这项研究中,热情好客成为最受欢迎的词汇。此外,评价研究与定性访谈设计是在本研究中使用最广泛的。我们进行了一项系统的地图研究,以提供研究的概述和现状,并作为确定最新的未来研究的指南。
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引用次数: 0
Organizational Change & Restructuring: Analisis Bibliometrik & Literature Review pada Basis Data Scopus (1987–2021) 组织变革与重组:分析文献计量学与文献综述数据库基础数据Scopus (1987-2021)
Pub Date : 2023-06-30 DOI: 10.35138/organum.v6i1.220
Jajang Ginanjar, S. J. Raharja, R. Rivani
Change is essential for organizations in sustainable growth and especially in a highly competitive business environment. The literature on the concepts of organizational change and restructuring is important in an effort to provide a reference for academics in exploring scientific developments as well as being useful for practitioners in providing options regarding the application of these concepts in the field. This study aims to provide an overview of the past, current and future research directions from the research field of Organizational Change & Restructuring, namely to see and provide links or relationships between the fields of organizational change and restructuring through bibliometric analysis. The method used in this study is a combination of quantitative and qualitative by mapping the relationship between Organizational Change and Restructuring research using a two-step research approach: 1) Bibliometric technique to analyze 263 publications by presenting publication distribution data, mapping visualization & network density, and keyword analysis. 2) Furthermore, based on document citation data, analyze the 12 articles that occupy the top number of citations. For further review of the literature, comparing with research findings before or after according to the theme of each article. The results of the study indicate that there is still a lot of room for exploitation and exploration of the combined study of Organizational Change and Restructuring, so it is hoped that by taking the two analytical steps above, it will eventually provide some kind of recommendation for future research.
变革对于组织的可持续发展至关重要,尤其是在竞争激烈的商业环境中。关于组织变革和重组概念的文献是重要的,它为学者探索科学发展提供了参考,也为实践者提供了关于这些概念在该领域应用的选择。本研究旨在从组织变革与重组的研究领域概述过去、现在和未来的研究方向,即通过文献计量分析,看到并提供组织变革与重组领域之间的联系或关系。本研究采用定量与定性相结合的研究方法,采用两步研究方法:1)文献计量学技术,通过呈现出版物分布数据、地图可视化与网络密度、关键词分析等方法,对263份出版物进行分析。2)进一步,根据文献被引数据,分析被引次数排名前12位的文章。为了进一步回顾文献,根据每篇文章的主题与前后的研究结果进行比较。研究结果表明,组织变革与重组的结合研究还有很大的开发和探索空间,因此希望通过以上两个分析步骤,最终为未来的研究提供某种建议。
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引用次数: 0
Ganti atau Pertahankan Tahta: Pergantian Dewan pada Eksposur dan Performa Direksi 更换或维护表冠:暴露和直接性能时的板更换
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.250
Ihramsjah Muhamad Sadikin, A. M. Putra, Anita Nopiyanti
This study aims to board online exposure, board tenure, and firm performance to change of director in 50 non-financial indexed companies listed on the Indonesia Stock Exchange (IDX) during the 2015-2019 period. This research is quantitative research using secondary data in the form of annual reports and financial reports. This study uses Pooled Least Square (PLS) with panel regression data processed through STATA 16. The results of this study found that exposure had a positive effect on the decision to add library members. The term of office simultaneously has a negative effect on the decision to add and remove members of the board of commissioners and the library. The company's performance has a positive effect on the reduction of commissioners. Online exposure and firm performance correlate with director turnover as a corporate governance control mechanism. This research has an implication to practitioners considering that one determining factor of director turnover is their exposures.
本研究旨在研究2015-2019年期间,在印度尼西亚证券交易所(IDX)上市的50家非金融指数公司的董事会在线风险敞口、董事会任期和公司董事变动绩效。这项研究是使用年度报告和财务报告形式的二次数据进行的定量研究。本研究使用了通过STATA16处理的面板回归数据的组合最小二乘法(PLS)。这项研究的结果发现,接触对增加图书馆成员的决定有积极影响。任期同时对增加和罢免委员会和图书馆成员的决定产生负面影响。该公司的业绩对委员的减少有积极影响。作为公司治理控制机制,网络曝光率和公司绩效与董事更替相关。这项研究对从业者有启示,他们认为董事离职的一个决定因素是他们的风险敞口。
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引用次数: 0
Implikasi Other Comprehensive Income IFRS pada Perpajakan Indonesia
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.256
Prianto Budi Saptono, Ismail Khozen
In Indonesia, the Statement of Financial Accounting Standards (PSAK) 1 does have guidelines about other comprehensive income (OCI). Tax issues usually arise when an entity seeks to reconcile any type of OCI with the definition of income under Income Tax Law Article 4 paragraph (1). This research aims to analyze the implication of OCI on the income tax environment in Indonesia. This study use a qualitative methodology with the data mainly acquired from literature and in-depth interviews. To guarantee that the principle of ability to pay is upheld, each components of OCI demand separate treatments. According to the findings, Indonesian income tax regulations on OCI components could be based on realization, mark-to-market, or a hybrid of these approaches. Gains and losses from financial statement translation of international business activity might be taxed through realization taxation. Hybrid taxation better serve the unrealized gains and losses of fixed assets and intangible asset changes in revaluation surplus. It is preferable to use the mark-to-market approach if the tax authorities has given its consent for the revaluation to be carried out. Realization taxation should be imposed on the remaining components as well. Some policy recommendations, as a result of our findings, for the development of future tax policies are highly encouraged.
在印度尼西亚,财务会计准则声明(PSAK)1确实有关于其他综合收益(OCI)的指导方针。当实体试图将任何类型的OCI与《所得税法》第4条第(1)款规定的收入定义进行对账时,通常会出现税务问题。本研究旨在分析OCI对印尼所得税环境的影响。本研究采用定性方法,数据主要来自文献和深入访谈。为了保证支付能力原则得到维护,OCI的每个组成部分都要求单独处理。根据调查结果,印尼对OCI组成部分的所得税法规可能基于变现、按市值计价或这些方法的混合。国际商业活动的财务报表折算损益可通过变现税征税。混合税更好地服务于固定资产的未实现损益和重估盈余中的无形资产变动。如果税务机关已同意进行重估,则最好使用按市值计价的方法。对其余部分也应征收变现税。根据我们的调查结果,我们非常鼓励为未来税收政策的发展提出一些政策建议。
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引用次数: 0
ktor-Faktor Potensial dalam Adopsi Fintech Lending di Kota Batam 石头城采用金融科技贷款的潜在因素
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.286
Shellyna Shellyna, Wisnu Yuwono
Peer-to-Peer (P2P) fintech services are increasingly popular in line with the government's tangible form and accelerated penetration of people who are not yet fully accessible by banking institutions. However, the acceptance of P2P technology by the public does not only depend on government regulations but also needs to understand its users' perspectives and knowledge so they can adapt to digital transformation in the financial services industry. This study aims to identify the potential factors that influence the attitude and adoption of fintech by P2P users in Batam City. The research sample was taken using the purposive sampling method, with a total sample that met the criteria of as many as 365 of the 422 respondents collected via Google form. All data were analyzed using the Smart PLS 3 program. The results prove that perceived usefulness, ease of use, risk, user innovativeness and government support significantly influence attitudes toward the intention to adopt fintech. Meanwhile, financial literacy does not affect users' attitudes toward adopting fintech. This research contributes to the literature on fintech adoption by expanding TAM and is expected to provide valuable insights.
点对点(P2P)金融科技服务越来越受欢迎,这与政府的有形形式和银行机构尚未完全接触到的人群的加速渗透相一致。然而,公众对P2P技术的接受程度不仅取决于政府法规,还需要了解用户的观点和知识,以便他们能够适应金融服务业的数字化转型。本研究旨在确定影响巴淡市P2P用户对金融科技的态度和采用的潜在因素。研究样本采用有目的的抽样方法,通过谷歌表格收集的422名受访者中,多达365人的总样本符合标准。所有数据均使用Smart PLS 3程序进行分析。研究结果表明,感知有用性、易用性、风险、用户创新性和政府支持显著影响人们对采用金融科技意愿的态度。同时,金融知识不会影响用户对采用金融科技的态度。这项研究通过扩大TAM为金融科技应用文献做出了贡献,有望提供有价值的见解。
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引用次数: 0
Strategi Penilaian Prospek Saham Telekomunikasi dengan Indikator RSI dan Stochastic 带有RSI和Stochastic指标的电信期股评估战略
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.305
Taufiq Andre Setiyono, Mokhammad Khukaim Barkhowa, Rinwantin Rinwantin
Along with the increasing demand for access to data and information, the shares of telecommunication issuers are projected to become one of the resilience sectors. This study analyzes the sell signals and buy signals of the telecommunications shares listed on the IDX for the period 2019 to September 2021. The population is 18 issuers and the sample is 12 issuers selected using purposive sampling technique. This study uses a descriptive quantitative approach, in the form of analyzing, describing and summarizing phenomena from the data obtained through historical data observations. The aim is to describe in full and in depth the phenomenon under study. The results showed that 4 issuers gave a buy signal and 5 issuers showed that they had not yet shown a definite signal (recommended to hold), while 3 issuers seemed overbought and showed a sell signal. These results indicate that telecommunication stocks tend to be in demand and have good prospects. However, the RSI indicator is most reliable when adjusted for the long-term trend of stock price movements. This makes investors need to be careful to review further whether the signal shown is just a false signal or is a buy-sell signal.
随着对获取数据和信息的需求不断增加,电信发行人的股票预计将成为具有弹性的行业之一。本研究分析了2019年至2021年9月期间在IDX上市的电信股的卖出信号和买入信号。总体为18个发行人,样本为12个发行人,使用有目的抽样技术选择。本研究采用描述性定量方法,对通过历史数据观测获得的数据进行现象分析、描述和总结。目的是全面而深入地描述所研究的现象。结果显示,4家发行公司给出了买入信号,5家发行公司显示尚未显示明确信号(建议持有),3家发行公司出现超买,显示了卖出信号。这些结果表明,电信股的需求趋于旺盛,前景良好。然而,RSI指标是最可靠的,当调整股票价格走势的长期趋势。这使得投资者需要进一步仔细审查所显示的信号是虚假信号还是买卖信号。
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引用次数: 0
Perceived Usefulness, Perceived Ease of Use, Facilitating Condition, Social Influence, and Personal Innovativeness of Accounting Students Cloud Computing Adoption 会计专业学生云计算应用的有用性、易用性、便利条件、社会影响和个人创新性
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.257
Kholilah Kholilah, H. Kawulur, I. Subekti
This study aims to test the influence of perceived usefulness, perceived ease of use, facilitating condition, social influence, and personal innovativeness in cloud computing adoption. This research is important because of the high demands of understanding student technology which can be started by adopting cloud computing in learning. Students can use cloud computing to share information, assignments, and work that can be accessed with various devices. This research was conducted on students at two state universities in Indonesia. The study used SEM in the analysis process. This research was conducted on students at two state universities in Indonesia. The results of questionnaire to 126 students indicate that the intention to use the cloud is determined by the perceived ease of use and facilitating condition. Three other variables used, perceived usefulness, social influence, and personal innovativeness were not shown to have an effect on cloud computing adoption intentions. The implication of this research is continuous research related to the use of information systems in learning.
本研究旨在测试感知有用性、感知易用性、便利条件、社会影响和个人创新性对云计算采用的影响。这项研究之所以重要,是因为在学习中采用云计算可以启动对理解学生技术的高要求。学生可以使用云计算来共享可以通过各种设备访问的信息、作业和工作。这项研究是在印度尼西亚两所州立大学的学生身上进行的。本研究在分析过程中使用了扫描电镜。这项研究是在印度尼西亚两所州立大学的学生身上进行的。对126名学生的问卷调查结果表明,使用云的意愿是由感知的易用性和便利条件决定的。使用的其他三个变量,感知有用性、社会影响力和个人创新性,没有显示出对云计算采用意愿的影响。本研究的意义在于持续研究信息系统在学习中的应用。
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引用次数: 8
Mampukah Digital Literacy Memengaruhi Minat Menggunakan Aplikasi Akuntansi Berbasis Smartphone Bagi UMKM? 数字素养会影响Mint使用UMKM智能手机账户应用程序吗?
Pub Date : 2022-12-31 DOI: 10.35138/organum.v5i2.307
Puji Rahayu, Imarotus Suaidah, Zahra Devian Wardani
There has been a shift in consumer behavior followed by entrepreneur behavior due to the impact of the Covid-19 pandemic and advances in technology. Entrepreneurs must have records so they can know the progress of the business they are running. In order to record neatly and save capital, you can take advantage of existing accounting applications on smartphones in finding information related to the ease of use of some of these accounting applications through digital literacy. This research has a purpose to analyze whether digital literacy can influence the interests of MSMEs to use smartphone-based accounting applications in their business activities. This type of research is descriptive quantitative. MSME entrepreneurs in the city of Kediri are the population in this research and use 40 respondents as a sample with a sampling technique using a simple rando sampling method. Simple linear regression is a method used to analyze data. The research results show that there is a significant influence between digital literacy with MSME’s interest in using smartphone-based accounting applications. The implications of the results of this research apart from for SMEs that can be efficient in managing capital, the achievement of the government's program of upgrading MSMEs has also materialized. Suggestions for future researchers are even more extended for sampling.
由于新冠肺炎疫情和技术进步的影响,消费者行为发生了转变,随后是企业家行为。企业家必须有记录,这样他们才能知道自己经营的企业的进展。为了记录整齐并节省资金,您可以利用智能手机上现有的会计应用程序,通过数字素养查找与其中一些会计应用程序的易用性相关的信息。本研究旨在分析数字素养是否会影响中小微企业在其商业活动中使用基于智能手机的会计应用程序的兴趣。这类研究是描述性的定量研究。Kediri市的中小微企业企业家是本研究的人群,并使用简单随机抽样方法,以40名受访者为样本。简单线性回归是一种用于分析数据的方法。研究结果表明,数字素养与中小微企业使用智能手机会计应用程序的兴趣之间存在显著影响。这项研究的结果除了对能够有效管理资本的中小企业的影响外,政府升级中小企业计划的成果也已实现。对未来研究人员的建议在抽样方面得到了更大的扩展。
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引用次数: 1
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