Indraswati Tri Abdi Reviane, Abd. Hamid Paddu, Muhammad Jibril Tajibu
This study analyzes the competitiveness and market penetration of the leading export commodities of South Sulawesi. The Klassen typology and Export Product Dynamic method used to map the leading export commodities based on the competitiveness, market penetration power, and export dynamic of each commodity. This study focuses on measuring competitiveness and market penetration of each leading export commodity by using the "Revealed Comparative Advantage" and "Index of Export Market Penetration" indicators.This study also aims to analyze the determinants of competitiveness and market penetration of these leading export commodities, as well as their ability to encourage increased economic prosperity and create an effective and harmonious business environment in South Sulawesi.This study found that are Nickel, Lac, Fish, and Cocoa are leading export commodities of South Sulawesi which have very strong competitiveness and high market penetration. Meanwhile, the leading export commodities of South Sulawesi which have very strong competitiveness but moderate market penetration are Salt, then commodities have strong competitiveness and moderate market penetration are Coffee, Preparations of Meat and Fish, and Residues from food industries. Furthermore, Fruits; Oil Seeds; and Sugars are commodity that have strong competitiveness but low market penetration. There are six commodities in rising star position and five commodities in a loss opportunity position.
{"title":"Product Competitiveness and Market Penetration in South Sulawesi: Mapping of Leading Export Commodities","authors":"Indraswati Tri Abdi Reviane, Abd. Hamid Paddu, Muhammad Jibril Tajibu","doi":"10.26487/hebr.v5i3.3407","DOIUrl":"https://doi.org/10.26487/hebr.v5i3.3407","url":null,"abstract":"This study analyzes the competitiveness and market penetration of the leading export commodities of South Sulawesi. The Klassen typology and Export Product Dynamic method used to map the leading export commodities based on the competitiveness, market penetration power, and export dynamic of each commodity. This study focuses on measuring competitiveness and market penetration of each leading export commodity by using the \"Revealed Comparative Advantage\" and \"Index of Export Market Penetration\" indicators.This study also aims to analyze the determinants of competitiveness and market penetration of these leading export commodities, as well as their ability to encourage increased economic prosperity and create an effective and harmonious business environment in South Sulawesi.This study found that are Nickel, Lac, Fish, and Cocoa are leading export commodities of South Sulawesi which have very strong competitiveness and high market penetration. Meanwhile, the leading export commodities of South Sulawesi which have very strong competitiveness but moderate market penetration are Salt, then commodities have strong competitiveness and moderate market penetration are Coffee, Preparations of Meat and Fish, and Residues from food industries. Furthermore, Fruits; Oil Seeds; and Sugars are commodity that have strong competitiveness but low market penetration. There are six commodities in rising star position and five commodities in a loss opportunity position.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114314541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inggriani Elim, Aneke Wangkar, Treesje Runtu, L. D. Latjandu
The implementation of public sector accounting is a crucial factor in improving the performance of public sector organizations. One of the organizations that implement public sector accounting is the health care industry. Purpose of this study to analyze public sector accounting effect on organizational performance in the health care industry. This research is quantitative research conducted at a health institution in Manado City. Respondents who participated were 100 participants from regional hospitals and health centers in Manado City, Indonesia. Data analysis is assisted by path analysis. The research findings reveal the relationship of public sector accounting to the performance of public sector organizations and the relationship mediated by accounting information systems. Several limitations and suggestions were revealed in this study.
{"title":"Public Sector Accounting and Organizational Performance: Study in Indonesian Health Care Industry","authors":"Inggriani Elim, Aneke Wangkar, Treesje Runtu, L. D. Latjandu","doi":"10.26487/hebr.v5i3.3410","DOIUrl":"https://doi.org/10.26487/hebr.v5i3.3410","url":null,"abstract":"The implementation of public sector accounting is a crucial factor in improving the performance of public sector organizations. One of the organizations that implement public sector accounting is the health care industry. Purpose of this study to analyze public sector accounting effect on organizational performance in the health care industry. This research is quantitative research conducted at a health institution in Manado City. Respondents who participated were 100 participants from regional hospitals and health centers in Manado City, Indonesia. Data analysis is assisted by path analysis. The research findings reveal the relationship of public sector accounting to the performance of public sector organizations and the relationship mediated by accounting information systems. Several limitations and suggestions were revealed in this study.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121385085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine whether the local wisdom of Bugis culture is able to minimize consumer behavior in purchasing products, considering the negative impact caused by excessive shopping behavior with the use of credit cards that exceed the limit of funds or without the use of credit cards. Research informants amounted to 100 people obtained through snowball sampling. Research data were collected through open and closed questionnaires and interviews, then the research instrument was tested through validity and reliability tests using triangulation and peer review methods. The research method uses a narrative qualitative approach to obtain an explanation of whether the local wisdom of Bugis culture, namely "Siri'", is able to prevent compulsive buying behavior (consumerism). The results of the analysis show that siri' is believed to be able to prevent someone from spending excessively, because (1) there is a sense of shame to Self and Family, (2) There is shame to God Almighty, because God does not like people to do excessive behavior, and (3) there is a sense of shame about social sanctions when unable to pay arrears due to excessive use of credit cards.The implications of the results of this study can be used as reference material in preventing compulsive buying behavior and consumerism
{"title":"Can Bugis-Makassar Local Culture Reduce Compulsive Buying Behavior?","authors":"Kasnaeny Karim, I. Dani","doi":"10.26487/hebr.v5i3.3433","DOIUrl":"https://doi.org/10.26487/hebr.v5i3.3433","url":null,"abstract":"This study aims to determine whether the local wisdom of Bugis culture is able to minimize consumer behavior in purchasing products, considering the negative impact caused by excessive shopping behavior with the use of credit cards that exceed the limit of funds or without the use of credit cards. Research informants amounted to 100 people obtained through snowball sampling. Research data were collected through open and closed questionnaires and interviews, then the research instrument was tested through validity and reliability tests using triangulation and peer review methods. The research method uses a narrative qualitative approach to obtain an explanation of whether the local wisdom of Bugis culture, namely \"Siri'\", is able to prevent compulsive buying behavior (consumerism). The results of the analysis show that siri' is believed to be able to prevent someone from spending excessively, because (1) there is a sense of shame to Self and Family, (2) There is shame to God Almighty, because God does not like people to do excessive behavior, and (3) there is a sense of shame about social sanctions when unable to pay arrears due to excessive use of credit cards.The implications of the results of this study can be used as reference material in preventing compulsive buying behavior and consumerism","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"160 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134054121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study was to analyze the influence of emotional motives consisting of personal factors and psychological factors on consumer decisions to use credit cards. This study involved 100 respondents, with a sampling technique based on purposive sampling. The questionnaire was distributed to respondents according to the research criteria, namely being customers of credit card users in banks in the city of Makassar, which were further analyzed using the Multiple Linear Regression model, which will test variables from emotional motives, namely personal factors, and psychological factors, on the decision to use credit cards. . The results showed that personal factors had a significant positive effect on the decision to use a credit card, while psychological factors also showed a significant positive effect on the decision to use a credit card. Thus, people in the city of Makassar use credit cards based on the encouragement of emotional motives consisting of personal factors and psychological factors.
{"title":"The influence of emotional motives on the decision to use a credit card","authors":"Kasnaeny Karim, Muhammad Jibril Tajibu","doi":"10.26487/hebr.v5i2.2951","DOIUrl":"https://doi.org/10.26487/hebr.v5i2.2951","url":null,"abstract":"The purpose of this study was to analyze the influence of emotional motives consisting of personal factors and psychological factors on consumer decisions to use credit cards. This study involved 100 respondents, with a sampling technique based on purposive sampling. The questionnaire was distributed to respondents according to the research criteria, namely being customers of credit card users in banks in the city of Makassar, which were further analyzed using the Multiple Linear Regression model, which will test variables from emotional motives, namely personal factors, and psychological factors, on the decision to use credit cards. . The results showed that personal factors had a significant positive effect on the decision to use a credit card, while psychological factors also showed a significant positive effect on the decision to use a credit card. Thus, people in the city of Makassar use credit cards based on the encouragement of emotional motives consisting of personal factors and psychological factors.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115688497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shinta Dewi Sugiharti Tikson, Nadya Septiani Sahas, Sri Ulfa -, Nurfadillah -
Every employee has a career goal he or she wants to achieve. In achieving his or her career, an employee will explore all available opportunities. Career planning is an effort made by individuals in setting goals or achieving desired career goals. This includes activities such as analyzing the abilities possessed, interest in work, values, to identify goals that need to be achieved in supporting the desired career. Looking at the current reality, many companies are experiencing changes caused by the coronavirus pandemic. This problem is felt not only by companies but also by employees because it can hinder their careers. This research is expected to provide insights on individual career planning and the role of organization in career management. This study shows there is a significant relationship between career planning and career management.
{"title":"Career Planning and Career Management: Case on Workforce in Makassar","authors":"Shinta Dewi Sugiharti Tikson, Nadya Septiani Sahas, Sri Ulfa -, Nurfadillah -","doi":"10.26487/hebr.v5i2.3133","DOIUrl":"https://doi.org/10.26487/hebr.v5i2.3133","url":null,"abstract":"Every employee has a career goal he or she wants to achieve. In achieving his or her career, an employee will explore all available opportunities. Career planning is an effort made by individuals in setting goals or achieving desired career goals. This includes activities such as analyzing the abilities possessed, interest in work, values, to identify goals that need to be achieved in supporting the desired career. Looking at the current reality, many companies are experiencing changes caused by the coronavirus pandemic. This problem is felt not only by companies but also by employees because it can hinder their careers. This research is expected to provide insights on individual career planning and the role of organization in career management. This study shows there is a significant relationship between career planning and career management.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116107427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study examines the spatial distribution of markets and its impact on household travel patterns in Akure, Nigeria. Both primary and secondary data were utilized for the research. The coordinates of locations of markets were obtained using a hand held Geographical Position System (GPS) and determined by measured using the ‘Ruler’ menu of ArcGIS 10.3.1 software. A structured questionnaire was designed to elicit information on household travel patterns. Using descriptive and inferential statistics, the findings reveal that market is randomly distributed. A linear association exits between distance travel to market and household mode choice of transportation and it is significant at 0.05%. Inadequate transport services and traffic congestion are problems faced by households in Akure on their trips to markets. The study concludes that more periodic or daily markets should be provided in some localities that do not have in Akure and similar other cities in Nigeria.
{"title":"The Impact of Geo-Spatial Distribution of Markets on Household Travel Patterns in Akure Metropolis, Nigeria","authors":"M. A. Adetunji","doi":"10.26487/hebr.v5i2.2993","DOIUrl":"https://doi.org/10.26487/hebr.v5i2.2993","url":null,"abstract":"This study examines the spatial distribution of markets and its impact on household travel patterns in Akure, Nigeria. Both primary and secondary data were utilized for the research. The coordinates of locations of markets were obtained using a hand held Geographical Position System (GPS) and determined by measured using the ‘Ruler’ menu of ArcGIS 10.3.1 software. A structured questionnaire was designed to elicit information on household travel patterns. Using descriptive and inferential statistics, the findings reveal that market is randomly distributed. A linear association exits between distance travel to market and household mode choice of transportation and it is significant at 0.05%. Inadequate transport services and traffic congestion are problems faced by households in Akure on their trips to markets. The study concludes that more periodic or daily markets should be provided in some localities that do not have in Akure and similar other cities in Nigeria.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121973342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. S. Prameka, A. Sanusi, Ooji Futari II, Yesiana ihda Kusnayain
The development of the world revolution has changed the paradigm and stigmas of organizational quality to increase competitiveness from various human resource perspectives. Increasing global challenges have made the employer branding strategy a concern for global research. This study examines the effect of employer branding on Generation Z students' attractiveness and employer choices at unicorn start-ups in Indonesia. This study uses the Structural Equation Model Partial Least Square (SEM-PLS). This study got a total of 200 respondents who fit the criteria. This study's dimensions of employer branding are work culture, ethics & CSR, diversity, and salary & incentives. From the results of this study, the dimensions that proved to be influential were Ethics and CSR, and Diversity. Besides, work culture and salary & incentives are not proven to significantly affect the attractiveness of Generation Z students to Indonesian unicorn start-ups. Social media is proven to have a significant effect on both attractiveness and choice of workplace (employer of choice) Generation Z students at Indonesian unicorn start-ups
{"title":"The Influence of Employer Branding Towards Generation Z Students Attractiveness on Start-up Unicorn","authors":"A. S. Prameka, A. Sanusi, Ooji Futari II, Yesiana ihda Kusnayain","doi":"10.26487/hebr.v5i2.2910","DOIUrl":"https://doi.org/10.26487/hebr.v5i2.2910","url":null,"abstract":"The development of the world revolution has changed the paradigm and stigmas of organizational quality to increase competitiveness from various human resource perspectives. Increasing global challenges have made the employer branding strategy a concern for global research. This study examines the effect of employer branding on Generation Z students' attractiveness and employer choices at unicorn start-ups in Indonesia. This study uses the Structural Equation Model Partial Least Square (SEM-PLS). This study got a total of 200 respondents who fit the criteria. This study's dimensions of employer branding are work culture, ethics & CSR, diversity, and salary & incentives. From the results of this study, the dimensions that proved to be influential were Ethics and CSR, and Diversity. Besides, work culture and salary & incentives are not proven to significantly affect the attractiveness of Generation Z students to Indonesian unicorn start-ups. Social media is proven to have a significant effect on both attractiveness and choice of workplace (employer of choice) Generation Z students at Indonesian unicorn start-ups","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133361517","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The financial integration of South East Asian markets has been an important research topic. Due to the recent global developments in financial markets, the behaviours of these emerging markets are gaining much interest. This research paper empirically analyzes stock market integration of international portfolio diversification across the South East Asian countries, namely Indonesia, Malaysia, Philippines, Singapore and Thailand. The Augmented Dickey-Fuller unit root test has been used to verify the static properties of the market return of ASEAN countries. An analysis of the co-integration among these countries' market return has been done using the Johansen Co-integration Approach. The co-movements between the ASEAN economies were analyzed through the Granger Causality test. The results of the Granger causality tests indicate the interdependence between ASEAN-5 market returns. This suggests a co-movement among ASEAN capital markets, but not all of these ASEAN capital markets were fully integrated. This study also found that the Malaysia Stock Exchange, the Stock Exchange of Thailand, the Singapore Stock Exchange and the Philippines Stock Exchange were fully integrated, but Indonesia Stock Exchange was not. Essentially, this study provides insight for policymakers, portfolio managers, domestic and international investors, risk analysts, and financial researchers to diversify their investment portfolios by combining assets from each ASEAN-5 country.
{"title":"CAPITAL MARKET INTEGRATION OF ASEAN-5 COUNTRIES : AN EMPIRICAL ANALYSIS","authors":"T. Jacob, Rincy Raphael, M.V. Stebiya","doi":"10.26487/hebr.v5i2.2796","DOIUrl":"https://doi.org/10.26487/hebr.v5i2.2796","url":null,"abstract":"The financial integration of South East Asian markets has been an important research topic. Due to the recent global developments in financial markets, the behaviours of these emerging markets are gaining much interest. This research paper empirically analyzes stock market integration of international portfolio diversification across the South East Asian countries, namely Indonesia, Malaysia, Philippines, Singapore and Thailand. The Augmented Dickey-Fuller unit root test has been used to verify the static properties of the market return of ASEAN countries. An analysis of the co-integration among these countries' market return has been done using the Johansen Co-integration Approach. The co-movements between the ASEAN economies were analyzed through the Granger Causality test. The results of the Granger causality tests indicate the interdependence between ASEAN-5 market returns. This suggests a co-movement among ASEAN capital markets, but not all of these ASEAN capital markets were fully integrated. This study also found that the Malaysia Stock Exchange, the Stock Exchange of Thailand, the Singapore Stock Exchange and the Philippines Stock Exchange were fully integrated, but Indonesia Stock Exchange was not. Essentially, this study provides insight for policymakers, portfolio managers, domestic and international investors, risk analysts, and financial researchers to diversify their investment portfolios by combining assets from each ASEAN-5 country.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133723463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.
{"title":"Improving Business Performance through Innovation Strategy and Total Quality Management practice: Survey on the Pharmaceutical Industry In Indonesia","authors":"Yuli Fitriyani Syoemantri","doi":"10.26487/HEBR.V4I3.2203","DOIUrl":"https://doi.org/10.26487/HEBR.V4I3.2203","url":null,"abstract":"The main purpose of this research is to analyze the relationship between innovation strategy and Total Quality Management in improving business performance. The object study of this research is pharmaceutical Industries in Indonesia. This research reveals the proper innovation strategy execution and effective implementation of Total Quality Management in business performance improvement. In this context, data collected from 168 managers at 42 firms operating in pharmaceutical industry in Indonesia were analyzed. The partial least squares structural equation modeling (PLS-SEM) method is used to test the hypotheses both of reflective and formative construct with second order/higher order construct in our model of study. The findings support the hypothesis that there is a positive and significant effect of innovation strategy and Total Quality Management on improving business performance of the company. The result of this research will have strategic implications for the company and expect to be used as feedback related to the execution of their innovation strategies and TQM implementation promptly to improve their business performance.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126757724","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In the competitive world of education, there are many universities competing to improve the quality of education services, employee performance, and produce graduates with integrity and professional skills. One of them is SBM ITB Jakarta which is the location for the research. The purpose of this study was to determine the root causes of the quality of MBA ITB Jakarta services by using a qualitative approach and “5C TQM of academic excellence” model as a guideline to improve the quality of education services. While for the technique of collecting data and analyzing qualitative data using interviews with respondents, the respondents in the study were university staff, lecturers, SBM ITB Jakarta management, and students. The results of the study concluded that there absence of such clear role from every unit involved (in this case SBM ITB Jakarta staff, lecturers, and management) as the root cause of student complaints related to the service quality of SBM ITB Jakarta. Miscommunication and misperception cannot be avoided because every unit has different perceptions and expectations toward each other.
{"title":"DEFINING THE ROOT CAUSE OF JAKARTA MBA STUDENTS’ COMPLAINT USING 5-C TQM MODEL OF ACADEMIC EXCELLENCE","authors":"Karta Negara Salam, Sri Wijaya Salam","doi":"10.26487/hebr.v3i2.2009","DOIUrl":"https://doi.org/10.26487/hebr.v3i2.2009","url":null,"abstract":"In the competitive world of education, there are many universities competing to improve the quality of education services, employee performance, and produce graduates with integrity and professional skills. One of them is SBM ITB Jakarta which is the location for the research. The purpose of this study was to determine the root causes of the quality of MBA ITB Jakarta services by using a qualitative approach and “5C TQM of academic excellence” model as a guideline to improve the quality of education services. While for the technique of collecting data and analyzing qualitative data using interviews with respondents, the respondents in the study were university staff, lecturers, SBM ITB Jakarta management, and students. The results of the study concluded that there absence of such clear role from every unit involved (in this case SBM ITB Jakarta staff, lecturers, and management) as the root cause of student complaints related to the service quality of SBM ITB Jakarta. Miscommunication and misperception cannot be avoided because every unit has different perceptions and expectations toward each other.","PeriodicalId":350861,"journal":{"name":"Hasanuddin Economics and Business Review","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116831900","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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