Pub Date : 2023-03-06DOI: 10.1080/15332845.2023.2180728
Christopher Mensah, Nancy Grace Baah, R. Y. Nutsugbodo, A. Ankor
Abstract Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers.
{"title":"Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana","authors":"Christopher Mensah, Nancy Grace Baah, R. Y. Nutsugbodo, A. Ankor","doi":"10.1080/15332845.2023.2180728","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180728","url":null,"abstract":"Abstract Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48158776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-03DOI: 10.1080/15332845.2023.2180964
Kristoffer Holm, Eva Torkelson, M. Bäckström
Abstract The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.
{"title":"Coping with workplace incivility in the foodservice industry","authors":"Kristoffer Holm, Eva Torkelson, M. Bäckström","doi":"10.1080/15332845.2023.2180964","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180964","url":null,"abstract":"Abstract The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49322227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-03DOI: 10.1080/15332845.2023.2180725
M. Wisnom, Patty Janes
Abstract The research assesses the quality of work life (QWL) for those in the hospitality industry and provides insight to help professionals become an employer of choice. An online survey was utilized resulting in 311 respondents. Descriptive statistics and Importance-Performance Analysis were used to generate findings. Results show 84% of respondents having employers that have met overall QWL expectations and 88% being satisfied with their QWL. Attributes least enjoyed were management concerns, low pay, high stress, and long hours. Lodging and non-lodging comparisons and data-driven practical suggestions for hospitality employers are provided.
{"title":"Becoming the hospitality industry employer of choice","authors":"M. Wisnom, Patty Janes","doi":"10.1080/15332845.2023.2180725","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180725","url":null,"abstract":"Abstract The research assesses the quality of work life (QWL) for those in the hospitality industry and provides insight to help professionals become an employer of choice. An online survey was utilized resulting in 311 respondents. Descriptive statistics and Importance-Performance Analysis were used to generate findings. Results show 84% of respondents having employers that have met overall QWL expectations and 88% being satisfied with their QWL. Attributes least enjoyed were management concerns, low pay, high stress, and long hours. Lodging and non-lodging comparisons and data-driven practical suggestions for hospitality employers are provided.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48249310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-27DOI: 10.1080/15332845.2023.2180735
Ryan Giffen, Eric A. Brown, Matthew E. Jaurequi
Abstract Researchers have implied that organizational success was contingent on the compatibility between employees and organizations in the past two decades, known as person-organization (PO) fit. This research study aimed to assess relationships between hotel organizational culture, employee personality types, and PO fit. Using a sample of 231 hourly and salaried employees from 14 upper upscale hotels, results revealed relationships between hotel organizational cultures and a particular personality type of hotel employees. The article offers practical and theoretical implications for assessing employee personality types and PO fit in light of the findings.
{"title":"Hotel organizational culture and employee personality type: Relationship with person-organization fit","authors":"Ryan Giffen, Eric A. Brown, Matthew E. Jaurequi","doi":"10.1080/15332845.2023.2180735","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180735","url":null,"abstract":"Abstract Researchers have implied that organizational success was contingent on the compatibility between employees and organizations in the past two decades, known as person-organization (PO) fit. This research study aimed to assess relationships between hotel organizational culture, employee personality types, and PO fit. Using a sample of 231 hourly and salaried employees from 14 upper upscale hotels, results revealed relationships between hotel organizational cultures and a particular personality type of hotel employees. The article offers practical and theoretical implications for assessing employee personality types and PO fit in light of the findings.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41390560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-27DOI: 10.1080/15332845.2023.2180726
Maria Tsagkanou, Panagiotis Polychroniou
Abstract The purpose of this study is to investigate the relationships between work-family conflict, job satisfaction and mentoring by examining the effect of gender and working environment. The findings from the sample of 250 hotel managers indicate that WFC is negatively related to job satisfaction and career mentoring for two genders, although is positively related to socioemotional mentoring for female managers. Furthermore, WFC is positively related to both time and schedule flexibility and work demands for female managers. This study can be an initial step in establishing the crucial role of mentoring and flexibility on work-family interference for two genders.
{"title":"The relationship between work–family conflict, job satisfaction and mentoring in the hotel industry in Greece: The role of gender and working environment","authors":"Maria Tsagkanou, Panagiotis Polychroniou","doi":"10.1080/15332845.2023.2180726","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180726","url":null,"abstract":"Abstract The purpose of this study is to investigate the relationships between work-family conflict, job satisfaction and mentoring by examining the effect of gender and working environment. The findings from the sample of 250 hotel managers indicate that WFC is negatively related to job satisfaction and career mentoring for two genders, although is positively related to socioemotional mentoring for female managers. Furthermore, WFC is positively related to both time and schedule flexibility and work demands for female managers. This study can be an initial step in establishing the crucial role of mentoring and flexibility on work-family interference for two genders.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45554994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-27DOI: 10.1080/15332845.2023.2180963
M. Dawson, Priyanko Guchait, Michelle Russen, Xingyu Wang, A. Paşamehmetoğlu
Abstract Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.
{"title":"Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave","authors":"M. Dawson, Priyanko Guchait, Michelle Russen, Xingyu Wang, A. Paşamehmetoğlu","doi":"10.1080/15332845.2023.2180963","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180963","url":null,"abstract":"Abstract Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42873020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-02-17DOI: 10.1080/15332845.2023.2180956
Almudena Otegui Carles, J. A. Fraiz Brea, Noelia Araújo Vila
Abstract Hotel housekeeping is associated with poor working conditions, including a prevalence of stress. In-depth interviews were conducted with hotel housekeepers to determine the impacts of their working conditions on stress and on their life before, during, and after the Covid-19 pandemic as well as to identify possible solutions. The results indicate that the interviewees all suffer from stress, the main sources of which are the workload and their treatment by their superiors. The pandemic has increased that stress by worsening their working conditions, deeply affecting their health and well-being, and exerting a considerable impact on their day- to-day life.
{"title":"Living and working as a female hotel housekeeper before, during, and after the Covid-19 pandemic","authors":"Almudena Otegui Carles, J. A. Fraiz Brea, Noelia Araújo Vila","doi":"10.1080/15332845.2023.2180956","DOIUrl":"https://doi.org/10.1080/15332845.2023.2180956","url":null,"abstract":"Abstract Hotel housekeeping is associated with poor working conditions, including a prevalence of stress. In-depth interviews were conducted with hotel housekeepers to determine the impacts of their working conditions on stress and on their life before, during, and after the Covid-19 pandemic as well as to identify possible solutions. The results indicate that the interviewees all suffer from stress, the main sources of which are the workload and their treatment by their superiors. The pandemic has increased that stress by worsening their working conditions, deeply affecting their health and well-being, and exerting a considerable impact on their day- to-day life.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49041040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-26DOI: 10.1080/15332845.2023.2154029
William M. Ingram, Kevin Murphy, J. Weinland
Abstract Front office hotel employees engage in shift work to serve guests 24-hours a day. There has been a paucity of research on shift work systems in the lodging industry and its effects on engagement and satisfaction. Using moderated multiple regression analysis, the results of this study demonstrated that shift work systems did have a moderating effect on the relationship between engagement and satisfaction for hotel front office workers. Front desk employees exhibit higher engagement and satisfaction when working their preferred schedule. Employees working varying shifts significantly differed from employees working consistent shifts, thus implying operational managers need to discuss the employee scheduling preferences in the interview process and to reconsider scheduling practices for swing shift workers. This is the first study which demonstrates that shift work can foster hotel employees’ job satisfaction; and that the shift a hotel front desk agent works is a mechanism between work engagement and job satisfaction.
{"title":"The moderating effect of hotel shift work on the relationship between employee work engagement and job satisfaction","authors":"William M. Ingram, Kevin Murphy, J. Weinland","doi":"10.1080/15332845.2023.2154029","DOIUrl":"https://doi.org/10.1080/15332845.2023.2154029","url":null,"abstract":"Abstract Front office hotel employees engage in shift work to serve guests 24-hours a day. There has been a paucity of research on shift work systems in the lodging industry and its effects on engagement and satisfaction. Using moderated multiple regression analysis, the results of this study demonstrated that shift work systems did have a moderating effect on the relationship between engagement and satisfaction for hotel front office workers. Front desk employees exhibit higher engagement and satisfaction when working their preferred schedule. Employees working varying shifts significantly differed from employees working consistent shifts, thus implying operational managers need to discuss the employee scheduling preferences in the interview process and to reconsider scheduling practices for swing shift workers. This is the first study which demonstrates that shift work can foster hotel employees’ job satisfaction; and that the shift a hotel front desk agent works is a mechanism between work engagement and job satisfaction.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45919336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-20DOI: 10.1080/15332845.2023.2153556
Ning-Kuang Chuang
Abstract Passion is an essential element for hospitality employees. To succeed in the future of work, one needs to be gritty and flexible to overcome work-related challenges. This study examined the effects of students’ passion and grit on their career adaptability. ANOVA results showed that grittier and more passionate individuals are more adaptable in their career development and occupational roles. Grit has proven to be a stronger predictor for confidence and curiosity. To aid in one’s career success, an individual’s perseverance plays an essential role in establishing career-related adaptability.
{"title":"Can passionate and gritty hospitality students be more career adaptable?","authors":"Ning-Kuang Chuang","doi":"10.1080/15332845.2023.2153556","DOIUrl":"https://doi.org/10.1080/15332845.2023.2153556","url":null,"abstract":"Abstract Passion is an essential element for hospitality employees. To succeed in the future of work, one needs to be gritty and flexible to overcome work-related challenges. This study examined the effects of students’ passion and grit on their career adaptability. ANOVA results showed that grittier and more passionate individuals are more adaptable in their career development and occupational roles. Grit has proven to be a stronger predictor for confidence and curiosity. To aid in one’s career success, an individual’s perseverance plays an essential role in establishing career-related adaptability.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46293508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-14DOI: 10.1080/15332845.2023.2153562
Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn, Nicolas Pontes, C. Glavas
Abstract The purpose of this study is to examine the relationship between emotional intelligence and stress coping style among foodservice employees in the Brazilian context. The sample consisted of 284 foodservice employees in the Brazilian industry. The results showed that the Brazilian context is different from previous contexts studied with twice as many people below 30 years old, unskilled labor, and a much higher turnover rate. Data also suggests that there are several different relationships between emotional intelligence and stress coping style, particularly when considering the moderating role of job characteristics in this relationship.
{"title":"Emotional intelligence and stress coping style in the foodservice industry in Brazil","authors":"Bruno Santucci de Oliveira, Ana Paula Lisboa Sohn, Nicolas Pontes, C. Glavas","doi":"10.1080/15332845.2023.2153562","DOIUrl":"https://doi.org/10.1080/15332845.2023.2153562","url":null,"abstract":"Abstract The purpose of this study is to examine the relationship between emotional intelligence and stress coping style among foodservice employees in the Brazilian context. The sample consisted of 284 foodservice employees in the Brazilian industry. The results showed that the Brazilian context is different from previous contexts studied with twice as many people below 30 years old, unskilled labor, and a much higher turnover rate. Data also suggests that there are several different relationships between emotional intelligence and stress coping style, particularly when considering the moderating role of job characteristics in this relationship.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2022-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48089086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：