Pub Date : 2022-09-28DOI: 10.1080/15332845.2023.2126958
H. Tran, M. Jeon, V. Pham
Abstract This study examines (i) how tourism employees perceive their firm’s community engagement, (ii) the factors that affect employee attachment, and (iii) how employees’ perception of their firm’s community engagement affects employee attachment. Using the survey data collected from 119 tourism firms in the Ha Long Bay area, Vietnam, a developing country, the study finds that CSR practices (ethical leadership, labor relations, environmental protection and consumer rights protection) affect employees’ perception of their firm’s community engagement. Furthermore, employee-perceived community engagement appears to enhance the employees’ bond with their firm. The firm’s community engagement mediates the relationships between CSR and employees’ commitment toward the firm. The theoretical and managerial implications for the study are discussed.
{"title":"CSR and employee attachment in tourism firms: Perceived ethical leadership, responsible management, and the mediating role of community engagement","authors":"H. Tran, M. Jeon, V. Pham","doi":"10.1080/15332845.2023.2126958","DOIUrl":"https://doi.org/10.1080/15332845.2023.2126958","url":null,"abstract":"Abstract This study examines (i) how tourism employees perceive their firm’s community engagement, (ii) the factors that affect employee attachment, and (iii) how employees’ perception of their firm’s community engagement affects employee attachment. Using the survey data collected from 119 tourism firms in the Ha Long Bay area, Vietnam, a developing country, the study finds that CSR practices (ethical leadership, labor relations, environmental protection and consumer rights protection) affect employees’ perception of their firm’s community engagement. Furthermore, employee-perceived community engagement appears to enhance the employees’ bond with their firm. The firm’s community engagement mediates the relationships between CSR and employees’ commitment toward the firm. The theoretical and managerial implications for the study are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"97 - 119"},"PeriodicalIF":0.0,"publicationDate":"2022-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41514842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-23DOI: 10.1080/15332845.2022.2127052
I. Carvalho
Abstract This study investigates to what extent women managers in tourism perceive sexuality to play a role in the tourism sector, with a focus not only on their perceptions but also on their experiences. Twenty-four women in high level management were interviewed. Almost a third of the research participants experienced sexual advances at work. Despite not feeling threatened by such advances, they considered these advances as unpleasant. Practically all women had developed coping strategies to avoid such advances, and some underlined the importance of carefully managing such situations so as not to offend.
{"title":"The role of sexuality in tourism businesses from the perspective of women managers","authors":"I. Carvalho","doi":"10.1080/15332845.2022.2127052","DOIUrl":"https://doi.org/10.1080/15332845.2022.2127052","url":null,"abstract":"Abstract This study investigates to what extent women managers in tourism perceive sexuality to play a role in the tourism sector, with a focus not only on their perceptions but also on their experiences. Twenty-four women in high level management were interviewed. Almost a third of the research participants experienced sexual advances at work. Despite not feeling threatened by such advances, they considered these advances as unpleasant. Practically all women had developed coping strategies to avoid such advances, and some underlined the importance of carefully managing such situations so as not to offend.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"22 1","pages":"143 - 165"},"PeriodicalIF":0.0,"publicationDate":"2022-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48818042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-28DOI: 10.1080/15332845.2022.2106617
Maria Tsagkanou, Panagiotis Polychroniou, Tryfon Vasilagkos
Abstract This study investigate the relationship between work-family balance (WFB), job satisfaction and mentoring in the Greek hotel organizations. In particular, it investigates how mentoring contribute to career and family life outcomes with an additional emphasis on the role of the working environment (work demands, time & schedule flexibility). The findings indicate that both job satisfaction and career mentoring are positively related to WFB, while socioemotional mentoring is negatively related. Furthermore, work demands and flexibility are negatively associated both with WFB and job satisfaction. This study could turn the attention of hotel organizations to provide more mentoring and formal flexible arrangements.
{"title":"The impact of mentoring on work-family balance and job satisfaction in the hotel industry in Greece: The mediating role of working environment and flexibility","authors":"Maria Tsagkanou, Panagiotis Polychroniou, Tryfon Vasilagkos","doi":"10.1080/15332845.2022.2106617","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106617","url":null,"abstract":"Abstract This study investigate the relationship between work-family balance (WFB), job satisfaction and mentoring in the Greek hotel organizations. In particular, it investigates how mentoring contribute to career and family life outcomes with an additional emphasis on the role of the working environment (work demands, time & schedule flexibility). The findings indicate that both job satisfaction and career mentoring are positively related to WFB, while socioemotional mentoring is negatively related. Furthermore, work demands and flexibility are negatively associated both with WFB and job satisfaction. This study could turn the attention of hotel organizations to provide more mentoring and formal flexible arrangements.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"572 - 592"},"PeriodicalIF":0.0,"publicationDate":"2022-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46614316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-26DOI: 10.1080/15332845.2022.2106619
Andrew Moreo, Tianyu Pan, L. Cain, Miranda Kitterlin-Lynch, James W. Williams
Abstract Sexual harassment is a nefarious issue that has pervaded the restaurant industry, with women proving to be the most vulnerable targets. Accordingly, there is an urgent need to explore the experiences of women who are veterans in the foodservice industry, and how they have persevered in a #MeToo world. A phenomenological qualitative approach was implemented by using structured written questionnaires to probe this issue in-depth. Results demonstrated that sexual harassment behaviors were incited by the inherent male-dominate hegemonic culture of the foodservice industry, management inactions, and employees’ sexist attitudes toward women. This study offers several practical implications from both, professional and personal levels, as well as recommendations for future industry professionals.
{"title":"An exploratory study of women in foodservice: Persevering in a #MeToo world","authors":"Andrew Moreo, Tianyu Pan, L. Cain, Miranda Kitterlin-Lynch, James W. Williams","doi":"10.1080/15332845.2022.2106619","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106619","url":null,"abstract":"Abstract Sexual harassment is a nefarious issue that has pervaded the restaurant industry, with women proving to be the most vulnerable targets. Accordingly, there is an urgent need to explore the experiences of women who are veterans in the foodservice industry, and how they have persevered in a #MeToo world. A phenomenological qualitative approach was implemented by using structured written questionnaires to probe this issue in-depth. Results demonstrated that sexual harassment behaviors were incited by the inherent male-dominate hegemonic culture of the foodservice industry, management inactions, and employees’ sexist attitudes toward women. This study offers several practical implications from both, professional and personal levels, as well as recommendations for future industry professionals.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"619 - 648"},"PeriodicalIF":0.0,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45736338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-12DOI: 10.1080/15332845.2022.2106612
Rapeepath Taweewattanakunanon, C. Darawong
Abstract Employer branding has been extensively developed by organizations to attract new talent and retain existing employees, making it difficult for competitors to compete with them. This article examines the causal relationships between luxury hotels’ branding strategies and employee job satisfaction, loyalty, and intention to recommend. A total of 298 hotel employees in Thailand participated in this study. Results indicate that employer branding, including workplace relationships, remuneration, task significance, and work-life balance positively affect employee job satisfaction. In addition, employee job satisfaction has positive impacts on employee loyalty and intention to recommend.
{"title":"The influence of employer branding in luxury hotels in Thailand and its effect on employee job satisfaction, loyalty, and intention to recommend","authors":"Rapeepath Taweewattanakunanon, C. Darawong","doi":"10.1080/15332845.2022.2106612","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106612","url":null,"abstract":"Abstract Employer branding has been extensively developed by organizations to attract new talent and retain existing employees, making it difficult for competitors to compete with them. This article examines the causal relationships between luxury hotels’ branding strategies and employee job satisfaction, loyalty, and intention to recommend. A total of 298 hotel employees in Thailand participated in this study. Results indicate that employer branding, including workplace relationships, remuneration, task significance, and work-life balance positively affect employee job satisfaction. In addition, employee job satisfaction has positive impacts on employee loyalty and intention to recommend.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"501 - 523"},"PeriodicalIF":0.0,"publicationDate":"2022-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47985668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-03DOI: 10.1080/15332845.2022.2106615
M. Gasienica, S. Arendt, Eric D. Olson, Thomas Schrier
Abstract Given negative consequences that result from human trafficking occurring in lodging operations, it is paramount that hotel employees know how to recognize signs of human trafficking and how to respond. The purpose of this study was to identify hotel employees’ knowledge, attitudes, and training regarding human trafficking. A mixed methods approach was used to collect data from a convenience sample of 118 hotel employees in the Midwest. Based on responses, there appears to be misconceptions about human trafficking. Additionally, differences were noted based on employee age and position. Implications are provided for owners and managers. Future research directions are proposed.
{"title":"Lodging employees’ attitudes, knowledge, and training on human trafficking: A pilot study in the Midwest","authors":"M. Gasienica, S. Arendt, Eric D. Olson, Thomas Schrier","doi":"10.1080/15332845.2022.2106615","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106615","url":null,"abstract":"Abstract Given negative consequences that result from human trafficking occurring in lodging operations, it is paramount that hotel employees know how to recognize signs of human trafficking and how to respond. The purpose of this study was to identify hotel employees’ knowledge, attitudes, and training regarding human trafficking. A mixed methods approach was used to collect data from a convenience sample of 118 hotel employees in the Midwest. Based on responses, there appears to be misconceptions about human trafficking. Additionally, differences were noted based on employee age and position. Implications are provided for owners and managers. Future research directions are proposed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"548 - 571"},"PeriodicalIF":0.0,"publicationDate":"2022-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41381459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-02DOI: 10.1080/15332845.2022.2106620
Louis Tze-Ngai Vong
Abstract The affective commitment of employees has long been regarded as an important factor affecting workplace productivity. For casino operators, the business reality dictates that winning the hearts of employees is never easy. This study aims to deepen understanding regarding how casino employees’ affective commitment develops. Essentially, the study has adopted an integrated view in delineating the underlying mechanism and factors that cultivate casino employees’ emotional attachment to the organization. Findings of this study indicated that perceived fairness in pay, job satisfaction, and organizational climate are important determinants that play distinct roles in the transmission mechanism. Theoretical and practical implications are discussed.
{"title":"Building casino employees’ affective commitment: A mediated moderation model","authors":"Louis Tze-Ngai Vong","doi":"10.1080/15332845.2022.2106620","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106620","url":null,"abstract":"Abstract The affective commitment of employees has long been regarded as an important factor affecting workplace productivity. For casino operators, the business reality dictates that winning the hearts of employees is never easy. This study aims to deepen understanding regarding how casino employees’ affective commitment develops. Essentially, the study has adopted an integrated view in delineating the underlying mechanism and factors that cultivate casino employees’ emotional attachment to the organization. Findings of this study indicated that perceived fairness in pay, job satisfaction, and organizational climate are important determinants that play distinct roles in the transmission mechanism. Theoretical and practical implications are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"649 - 671"},"PeriodicalIF":0.0,"publicationDate":"2022-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47370476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-02DOI: 10.1080/15332845.2022.2106618
B. Ayoun, Khalid Eyoun, Han Chen, Furkan Arasli
Abstract Little is known concerning the extent to which employees’ perception of fairness enhances their satisfaction with the performance appraisal rater, feedback and system. The study tests whether these relationships are associated with the psychological contract that binds employees with their organizations. Drawing on the social exchange theory, this study examines these relationships with data collected from 230 hotel employees in the US. Analysis through structural equation modeling suggests that different types of organizational justices are associated differently with satisfaction with performance appraisal and the level of employees’ mental attachment to the organization. The implications of such findings are discussed.
{"title":"Mapping the relationships between hotel employees’ perceptions of performance appraisal fairness, satisfaction, and psychological contract","authors":"B. Ayoun, Khalid Eyoun, Han Chen, Furkan Arasli","doi":"10.1080/15332845.2022.2106618","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106618","url":null,"abstract":"Abstract Little is known concerning the extent to which employees’ perception of fairness enhances their satisfaction with the performance appraisal rater, feedback and system. The study tests whether these relationships are associated with the psychological contract that binds employees with their organizations. Drawing on the social exchange theory, this study examines these relationships with data collected from 230 hotel employees in the US. Analysis through structural equation modeling suggests that different types of organizational justices are associated differently with satisfaction with performance appraisal and the level of employees’ mental attachment to the organization. The implications of such findings are discussed.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"593 - 618"},"PeriodicalIF":0.0,"publicationDate":"2022-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44918274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-29DOI: 10.1080/15332845.2022.2106614
Swathi Ravichandran, K. Phelan, Kara Kirby, Shweta Singh, Ankita Ghosh
Abstract Research shows utilizing pre-employment tests leads to improved job performance and satisfaction, and decreased turnover in hospitality industry. However, employers have been slow to embrace pre-employment testing due to concerns regarding validity, potential for discrimination, and heavy administration costs. Using focus groups, this study examined hospitality hiring managers’ perceptions of pre-employment testing’s value, barriers to adoption, and the relationship between testing, organizational commitment, and job performance in both the United States and Australia. Results showed opposing viewpoints between participants. Research results may enable hiring managers to justify the implementation of pre-employment testing, select which tests to use, and revise current assessment practices.
{"title":"Pre-employment testing practices in the hospitality industry in the U.S. and Australia","authors":"Swathi Ravichandran, K. Phelan, Kara Kirby, Shweta Singh, Ankita Ghosh","doi":"10.1080/15332845.2022.2106614","DOIUrl":"https://doi.org/10.1080/15332845.2022.2106614","url":null,"abstract":"Abstract Research shows utilizing pre-employment tests leads to improved job performance and satisfaction, and decreased turnover in hospitality industry. However, employers have been slow to embrace pre-employment testing due to concerns regarding validity, potential for discrimination, and heavy administration costs. Using focus groups, this study examined hospitality hiring managers’ perceptions of pre-employment testing’s value, barriers to adoption, and the relationship between testing, organizational commitment, and job performance in both the United States and Australia. Results showed opposing viewpoints between participants. Research results may enable hiring managers to justify the implementation of pre-employment testing, select which tests to use, and revise current assessment practices.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"524 - 547"},"PeriodicalIF":0.0,"publicationDate":"2022-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47503243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-03DOI: 10.1080/15332845.2022.2064173
L. Cobos, William M. Ingram
Abstract The purpose of this study was to explore hospitality industry professionals’ perceptions of military veterans. To achieve this goal the authors performed fourteen interviews with individuals whose responsibilities included hiring decisions. The results revealed that hospitality professionals perceive veterans as possessing many of the characteristics they want to see in a candidate. In addition, the results show that veterans have the potential to hold different positions in operations either in the back of the house or front of the house. Furthermore, participants highlighted that they can envision veterans excelling in leadership roles in the hospitality industry.
{"title":"Hospitality professionals’ perceptions of veterans’ potential in the hospitality industry","authors":"L. Cobos, William M. Ingram","doi":"10.1080/15332845.2022.2064173","DOIUrl":"https://doi.org/10.1080/15332845.2022.2064173","url":null,"abstract":"Abstract The purpose of this study was to explore hospitality industry professionals’ perceptions of military veterans. To achieve this goal the authors performed fourteen interviews with individuals whose responsibilities included hiring decisions. The results revealed that hospitality professionals perceive veterans as possessing many of the characteristics they want to see in a candidate. In addition, the results show that veterans have the potential to hold different positions in operations either in the back of the house or front of the house. Furthermore, participants highlighted that they can envision veterans excelling in leadership roles in the hospitality industry.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":"21 1","pages":"341 - 364"},"PeriodicalIF":0.0,"publicationDate":"2022-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43608751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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