Pub Date : 2021-09-22DOI: 10.1080/15332845.2021.1960118
Julie Nyanjom, H. Wilkins
Abstract Emotional labor is integral to guest-host interactions. Given that this is a competency that is desired by industry in graduates, it is important to understand how the concept presents in the Hospitality and Tourism curriculum. This exploratory qualitative study sets out to investigate how hospitality and tourism educators perceive the development of emotion skills in Hospitality and Tourism education curriculum. Data was collected through in-depth interviews with higher education hospitality and tourism educators in Australia. Findings reveal that the development of emotion skills is a taken for granted concept that is not explicitly addressed within the curriculum. Implications for practice discussed include incorporating targeted and explicit learning outcomes that encourage the development of emotion skills into the curriculum, encouraging experiential learning opportunities in teaching and learning practices and adopting multidisciplinary approaches to developing emotion skills in hospitality and tourism students.
{"title":"Emotional labor and the hospitality and tourism curriculum: The development and integration of emotion skills","authors":"Julie Nyanjom, H. Wilkins","doi":"10.1080/15332845.2021.1960118","DOIUrl":"https://doi.org/10.1080/15332845.2021.1960118","url":null,"abstract":"Abstract Emotional labor is integral to guest-host interactions. Given that this is a competency that is desired by industry in graduates, it is important to understand how the concept presents in the Hospitality and Tourism curriculum. This exploratory qualitative study sets out to investigate how hospitality and tourism educators perceive the development of emotion skills in Hospitality and Tourism education curriculum. Data was collected through in-depth interviews with higher education hospitality and tourism educators in Australia. Findings reveal that the development of emotion skills is a taken for granted concept that is not explicitly addressed within the curriculum. Implications for practice discussed include incorporating targeted and explicit learning outcomes that encourage the development of emotion skills into the curriculum, encouraging experiential learning opportunities in teaching and learning practices and adopting multidisciplinary approaches to developing emotion skills in hospitality and tourism students.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46240419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-08DOI: 10.1080/15332845.2021.1959819
Juan Carlos Valdivieso, Esteban Tapia, P. Endara, D. Ramia, Carla Azanza
Abstract The Galapagos National Park is one of the most famous tourist attractions in Ecuador and an icon of the country. In 2018, the Galapagos Islands received 275,817 tourists, representing a 14% growth compared to 2017. Despite the ecological and tourist importance of these islands, the hotel industry faces significant challenges in its companies’ professional management. One of the biggest problems that decision-makers encounter is the lack of information about the hotel management performance in the islands. For this reason, this research focuses on three points: (i) a study on the hotel industry reality, (ii) the implementation of an analysis tool to assess the efficiency of hotel management which allows a correct comparison among them, and (iii) a review of the professionalization of the industry. The chosen model is the Data Envelopment Analysis for its unique characteristics and because it has been widely used and tested in the tourism industry. The findings obtained in this study show that hotel performance is unbalanced caused by the unique features existing in this land and by the formal education obtained by the general managers.
{"title":"An exploratory study: the importance of human resources in hotel performance in the Galapagos Islands","authors":"Juan Carlos Valdivieso, Esteban Tapia, P. Endara, D. Ramia, Carla Azanza","doi":"10.1080/15332845.2021.1959819","DOIUrl":"https://doi.org/10.1080/15332845.2021.1959819","url":null,"abstract":"Abstract The Galapagos National Park is one of the most famous tourist attractions in Ecuador and an icon of the country. In 2018, the Galapagos Islands received 275,817 tourists, representing a 14% growth compared to 2017. Despite the ecological and tourist importance of these islands, the hotel industry faces significant challenges in its companies’ professional management. One of the biggest problems that decision-makers encounter is the lack of information about the hotel management performance in the islands. For this reason, this research focuses on three points: (i) a study on the hotel industry reality, (ii) the implementation of an analysis tool to assess the efficiency of hotel management which allows a correct comparison among them, and (iii) a review of the professionalization of the industry. The chosen model is the Data Envelopment Analysis for its unique characteristics and because it has been widely used and tested in the tourism industry. The findings obtained in this study show that hotel performance is unbalanced caused by the unique features existing in this land and by the formal education obtained by the general managers.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44045382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-07DOI: 10.1080/15332845.2021.1959825
Dimitrios Belias, Ioannis Rossidis, Christos Papademetriou, Nikolaos Lamprinoudis
Abstract The present study examined job satisfaction within the hotel industries from the perspective of ambiguity, role conflict and job autonomy, as well as their interactions. Structurally, the analysis begins with the presentation of the general theoretical framework, followed by the quantitative investigation of the aforementioned relationships and the verification of the research hypotheses. The existence of a negative relationship between role conflict and job ambiguity with job satisfaction, was partially confirmed, whereas role conflict had low, positive relationship with job satisfaction. Furthermore, autonomy did not play a regulatory role in the relationship between conflict and job ambiguity and job satisfaction.
{"title":"The Greek hotel sector: an analysis of job satisfaction, role conflict and autonomy of Greek employees","authors":"Dimitrios Belias, Ioannis Rossidis, Christos Papademetriou, Nikolaos Lamprinoudis","doi":"10.1080/15332845.2021.1959825","DOIUrl":"https://doi.org/10.1080/15332845.2021.1959825","url":null,"abstract":"Abstract The present study examined job satisfaction within the hotel industries from the perspective of ambiguity, role conflict and job autonomy, as well as their interactions. Structurally, the analysis begins with the presentation of the general theoretical framework, followed by the quantitative investigation of the aforementioned relationships and the verification of the research hypotheses. The existence of a negative relationship between role conflict and job ambiguity with job satisfaction, was partially confirmed, whereas role conflict had low, positive relationship with job satisfaction. Furthermore, autonomy did not play a regulatory role in the relationship between conflict and job ambiguity and job satisfaction.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46344080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-18DOI: 10.1080/15332845.2021.1959818
Harleen Kaur, Rajpreet Kaur
Abstract To get a more nuanced picture job content plateau and its effects, the present study test if high-performance work practices (HPWPs) moderate the relationship between job content plateau and job attitudes (job satisfaction and organizational commitment). A two-wave longitudinal data was collected from 404 frontline hotel employees in India. The results of the study indicate that HPWPS is positively associated with job attitudes. The findings further reveal that the adverse influence of job content plateau on job attitudes becomes positive when employees perceive more of HPWPs or vice versa. This study provides discussions of both theoretical and practical implications.
{"title":"Do high-performance work practices moderate the influence of job content plateau on job attitudes of frontline hotel employees?","authors":"Harleen Kaur, Rajpreet Kaur","doi":"10.1080/15332845.2021.1959818","DOIUrl":"https://doi.org/10.1080/15332845.2021.1959818","url":null,"abstract":"Abstract To get a more nuanced picture job content plateau and its effects, the present study test if high-performance work practices (HPWPs) moderate the relationship between job content plateau and job attitudes (job satisfaction and organizational commitment). A two-wave longitudinal data was collected from 404 frontline hotel employees in India. The results of the study indicate that HPWPS is positively associated with job attitudes. The findings further reveal that the adverse influence of job content plateau on job attitudes becomes positive when employees perceive more of HPWPs or vice versa. This study provides discussions of both theoretical and practical implications.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45355691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-09DOI: 10.1080/15332845.2021.1923909
Candace Blayney, Karen A. Blotnicky, Sarita Singh
Abstract The hotel industry requires talented managers and this research examined the barriers and motivators that impact the intentions of employees to pursue higher management positions. Positions that offered no support or future opportunities was identified as a major barrier and women identifies work-life balance more than men. The main reason to apply for a higher position was for growth and experience and women indicated the ability to gain control/empowerment more than men. Frontline employees indicated that added stress was a barrier for them to apply for a promotion and a major reason to apply was to work with others/leaders.
{"title":"Perceptions of promotion opportunities in the hotel industry: Impact of gender and management experience","authors":"Candace Blayney, Karen A. Blotnicky, Sarita Singh","doi":"10.1080/15332845.2021.1923909","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923909","url":null,"abstract":"Abstract The hotel industry requires talented managers and this research examined the barriers and motivators that impact the intentions of employees to pursue higher management positions. Positions that offered no support or future opportunities was identified as a major barrier and women identifies work-life balance more than men. The main reason to apply for a higher position was for growth and experience and women indicated the ability to gain control/empowerment more than men. Frontline employees indicated that added stress was a barrier for them to apply for a promotion and a major reason to apply was to work with others/leaders.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923909","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47158565","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-09DOI: 10.1080/15332845.2021.1923916
M. Tharanganie, G. Perera
Abstract This paper empirically examines the role of psychological empowerment on human resource-related performance outcomes among Generation Y employees in the hotel industry in Sri Lanka. Data were gathered from 254 Generation Y employees in 67 hotels using a structured questionnaire. These data reveal a significant positive relationship between psychological empowerment and human resource outcomes, except for turnover intention. The findings provide crucial insights for hotel managers as they design empowerment structures and strategies to heighten human resource-related performance outcomes that may lead to competitive advantage. This study is limited to Generation Y employees in the hotel industry in Sri Lanka.
{"title":"The role of psychological empowerment on human resource-related performance outcomes among Generation Y employees in the hotel industry in Sri Lanka","authors":"M. Tharanganie, G. Perera","doi":"10.1080/15332845.2021.1923916","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923916","url":null,"abstract":"Abstract This paper empirically examines the role of psychological empowerment on human resource-related performance outcomes among Generation Y employees in the hotel industry in Sri Lanka. Data were gathered from 254 Generation Y employees in 67 hotels using a structured questionnaire. These data reveal a significant positive relationship between psychological empowerment and human resource outcomes, except for turnover intention. The findings provide crucial insights for hotel managers as they design empowerment structures and strategies to heighten human resource-related performance outcomes that may lead to competitive advantage. This study is limited to Generation Y employees in the hotel industry in Sri Lanka.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45683149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-09DOI: 10.1080/15332845.2021.1923945
Mamie Griffin, Renata Hodgson, S. Sivam
Abstract Tourism has become a main pillar of UAE’s long term economic growth and strategic diversification plans. Today travel and tourism is a fast growing sector and a large component of UAE’s economy thus generating a significant amount of employment opportunities. Yet, at present nationalization targets are not met in the tourism industry with the majority of the workforce consisting of foreign workers. This paper examines some of the human capital challenges facing Abu Dhabi’s tourism sector. Using a quantitative approach, the study investigates the tourism career perceptions of female Emirati undergraduate students. Findings indicate that students’ perception of the tourism field is influenced by three categorical factors: career incentives, career deterrents, and cultural blocks. Various statistical tests including factor analysis, t-tests, and regression analysis indicate that cultural blocks are the most prominent factor. However, it appears that cultural blocks can be reduced by the use of practical tourism work experience.
{"title":"Career incentives, career deterrents, and cultural blocks: An investigation of factors impacting female Emirati students’ perceptions of tourism","authors":"Mamie Griffin, Renata Hodgson, S. Sivam","doi":"10.1080/15332845.2021.1923945","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923945","url":null,"abstract":"Abstract Tourism has become a main pillar of UAE’s long term economic growth and strategic diversification plans. Today travel and tourism is a fast growing sector and a large component of UAE’s economy thus generating a significant amount of employment opportunities. Yet, at present nationalization targets are not met in the tourism industry with the majority of the workforce consisting of foreign workers. This paper examines some of the human capital challenges facing Abu Dhabi’s tourism sector. Using a quantitative approach, the study investigates the tourism career perceptions of female Emirati undergraduate students. Findings indicate that students’ perception of the tourism field is influenced by three categorical factors: career incentives, career deterrents, and cultural blocks. Various statistical tests including factor analysis, t-tests, and regression analysis indicate that cultural blocks are the most prominent factor. However, it appears that cultural blocks can be reduced by the use of practical tourism work experience.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923945","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49358748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-08DOI: 10.1080/15332845.2021.1959816
H. M. Ramos, M. Mustafa, D. Caspersz, Anand Raveentheran
Abstract This study explores how supportive and caring attitudes of family-SME hotels influence their non-family employees’ (NFEs) pro-organizational attitudes. Specifically, the study examined whether NFEs’ Perceptions of Organizational Support (POS) influenced their job satisfaction and organizational commitment and whether their emotional intelligence moderates these relationships. Empirical evidence is drawn from a sample of 172 NFEs in family-owned SME hotels in Malaysia. Findings show that POS had positive effects on NFEs’ job satisfaction and organizational commitment while emotional intelligence moderated the relationship between POS and organizational commitment. The findings add new insights on how and when NFEs are satisfied with their jobs and committed to their organization.
{"title":"Organizational support and pro-organizational behaviors in hotel family-SMEs: the role of emotional intelligence","authors":"H. M. Ramos, M. Mustafa, D. Caspersz, Anand Raveentheran","doi":"10.1080/15332845.2021.1959816","DOIUrl":"https://doi.org/10.1080/15332845.2021.1959816","url":null,"abstract":"Abstract This study explores how supportive and caring attitudes of family-SME hotels influence their non-family employees’ (NFEs) pro-organizational attitudes. Specifically, the study examined whether NFEs’ Perceptions of Organizational Support (POS) influenced their job satisfaction and organizational commitment and whether their emotional intelligence moderates these relationships. Empirical evidence is drawn from a sample of 172 NFEs in family-owned SME hotels in Malaysia. Findings show that POS had positive effects on NFEs’ job satisfaction and organizational commitment while emotional intelligence moderated the relationship between POS and organizational commitment. The findings add new insights on how and when NFEs are satisfied with their jobs and committed to their organization.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49436242","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-08-03DOI: 10.1080/15332845.2021.1959803
Ghulam Jan, S. Zainal, M. Lee
Abstract Innovative work behavior (IWB) forms an essential basis for obtaining competitive advantage and long-term success for organizations. Empirical research on this behavior has received limited attention in hospitality context. This study tests a conceptual model that examines how IWB can be transpired through the different aspects of HRM practices (i.e., service training, servicing empowerment, participation in decision making) via harmonious passion. Two hundred and twenty full-time employees who worked in the four- and five-star hotels in Pakistan participated in the study. The findings reported significant mediating effect of harmonious passion between the three aspects of HRM practices and IWB.
{"title":"HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator","authors":"Ghulam Jan, S. Zainal, M. Lee","doi":"10.1080/15332845.2021.1959803","DOIUrl":"https://doi.org/10.1080/15332845.2021.1959803","url":null,"abstract":"Abstract Innovative work behavior (IWB) forms an essential basis for obtaining competitive advantage and long-term success for organizations. Empirical research on this behavior has received limited attention in hospitality context. This study tests a conceptual model that examines how IWB can be transpired through the different aspects of HRM practices (i.e., service training, servicing empowerment, participation in decision making) via harmonious passion. Two hundred and twenty full-time employees who worked in the four- and five-star hotels in Pakistan participated in the study. The findings reported significant mediating effect of harmonious passion between the three aspects of HRM practices and IWB.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48221686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/15332845.2021.1923927
Patricia Callanan Coaley
Abstract Employer review websites are rising in popularity as credible sources for researching potential employers. Employer reviews can not only influence job seekers but also offer a glimpse into an organization’s employer-brand benefits. This qualitative study explored employee reviews posted on the Glassdoor and Indeed web pages of four Las Vegas hotel/casino corporations. The results revealed that three employer-brand benefits appeared in the reviews as both positive and negative attributes of employment: (1) functional, (2) economic, and (3) psychological. The findings from this study have implications for both marketing and H.R. practitioners and contribute to the growing body of employer-branding literature.
{"title":"Online employer reviews: A glimpse into the employer-brand benefits of working in the Las Vegas hotel/casino industry","authors":"Patricia Callanan Coaley","doi":"10.1080/15332845.2021.1923927","DOIUrl":"https://doi.org/10.1080/15332845.2021.1923927","url":null,"abstract":"Abstract Employer review websites are rising in popularity as credible sources for researching potential employers. Employer reviews can not only influence job seekers but also offer a glimpse into an organization’s employer-brand benefits. This qualitative study explored employee reviews posted on the Glassdoor and Indeed web pages of four Las Vegas hotel/casino corporations. The results revealed that three employer-brand benefits appeared in the reviews as both positive and negative attributes of employment: (1) functional, (2) economic, and (3) psychological. The findings from this study have implications for both marketing and H.R. practitioners and contribute to the growing body of employer-branding literature.","PeriodicalId":35371,"journal":{"name":"Journal of Human Resources in Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15332845.2021.1923927","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45678704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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